What a poorly run business - shoddy work and then attacking their customers - beware of these people at American Termite and Pest!

Changing my five star rating to less than a one. We had used them for pest control for several years and had a positive relationship. When we sold our house and bought our new one, we used them for dehumidifier projects for BOTH houses. For our new house, We requested new pest control services again and when they came, Gordon Sr came for some reason and berated my mom over the cheap sunroom that came with the house ( not our fault) and for NOT hiring them to build her barn. It was a Very uncomfortable appointment because of HIM. At some point, that we are not sure of, our dehumidifier quit working, as noted by an electrician doing work ( 6 months after it was installed). My mom called many times with no response. When Gordon Sr finally called, he basically said the electrician and I didn’t know what we were talking about and that it was working ( he didn’t come see) Then I called and got a rude response from his wife saying again we didn’t know what we were talking about and that it was working(even after they still never came and checked it) Finally, Gordon Jr came out and saw it was broken like we said and removed it for repair. 3 weeks later they came back and reinstalled it but left the drainage pipe draining water under the house, Instead of pushing it back through the hole they originally cut to drain outside. We don’t need a response from them or “sorry for this situation”, we just fixed it ourselves and won’t use them again and definitely will tell our real estate friends to not use them either for their clients as we previously did. Problem solved.

After 20 years of paying for inspection and termite insurance I now have termites and they have abandoned me. Ive been after them for two and a half months to service my insurance claim and always get put off. Thats the service I get for giving them my premiums. Now Im stuck.

This company is the absolute best in service and treatment of customers! Sold for life!!

Ive had service with American Termite & Pest for 20 yrs and have never had a problem. Theyve always been friendly, courteous and attentive.

Timely, knowledgable & professional. Willing to go above and beyond.