Second time using Smileys for home HCAV repair. Once again they were prompt, professional, competent and friendly. Identified issue with my aging system, suggested and completed a fix, while advising me that the system would likely need replacing within the next 12 to 24 months (which I knew, put was pleased that they didnt try to push that as an immediate necessity). Completely satisfied. Highly recommend.

Kurtis the general manager and Josh the technician blew my mind with their customer service. They were kind, nice, and prompt throughout the process. I was out of an AC for almost a month and had four other companies come out with many excuses. These guys came out and got the job done. I am very grateful that my place now feels wondering. I will be telling all of my friends and using them when I purchase my home.

A great experience from start to finish. Highly recommend this company for all your heating and cooling needs. Kurtis came to our house and was professional, friendly and offered only information and not pressure in giving us an estimate for replacing our old heating and cooling system. We had three estimates and Smileys beat them all for either the same product or similar ones. He also penciled us in for an appointment a week later just in case we decided on his company. The other companies could not offer this quick of a turnaround for install. Kurtis kept in contact with us during the whole process and on day of install, three technicians arrived to replace our old system. The team led by Nick was friendly and professional and after talking to him gave us further reassurance that the team would do a great job. Do yourself a favor and give them a try. You will be glad you did.

Filled out service request online a nice lady (sorry cant remember her name) called to confirm service needed and date she said I would get a followup confirmation the day before and they followed through. A technician showed up on time did a complete maintenance of the system and offered some recommendations as the unit is aging. From start to finish the entire process was easy, professional and courteous I will definitely call Smileys again should anything more serious happen to the unit.

Great service. Very thorough and professional in servicing our heat pump.

I highly recommend Smileys for all of your HVAC needs. They installed a brand new HVAC/Heat Pump System, including new duct work, in January 2021. The team was the best ever! All of them reported to work on time every day, wore shoe covers, and cleaned up before leaving each day. Supervisor stopped by to ensure I was happy with the team and progress of work. They also ensured that I knew how to work the thermostat settings after installation. June 2021, David performed the 6-month maintenance (no charge) with the same level of professionalism! He also explained what he was doing and why. Thanks Smileys! Im a happy customer :)

David from Smileys heating and cooling was able to diag. the issue and resolve it quick and efficiently.

On time, courteous, professional, and knowledgeable. Joe from Smileys inspected and cleaned my AC and furnace unit, pointing out issues to monitor. System has never worked better. Highly recommend.

I hired the company to service my 2 heat pumps, both Trane. Tech informed me my fans were under performing and should be changed. Stated they may still be under warranty and would check and let me know. He did not. My A/C broke and although fan was replaced under warranty, I was charged $500 for a 2 hour install. I fired them after the repair was completed. I do not recommend Smileys. I am a local professional who takes great pride in providing a value for my services and although I am nobody to dictate pricing to anyone else I choose not to be abused. One time is enough.. Beware

Technician (Joey) was friendly, courteous and knowledgeable. He took the time to answer my questions and explained things so I could understand. Communication with Smiley is always exceptional. I would recommend Smiley to anyone.

Out of all the service providers I spoke to, Smiley’s was the best bang for the buck. We had a wrong sized system and a odd roof layout so we still required two new systems, but they helped match what we needed and and the best way forward. I’m more than impressed with their workmanship and how my house my feels compared to before. They helped me with third party financing (without that I’d still be cold).

Called Smileys for a service call since my AC was blowing warm air. Office staff was so nice to work with and Steve, the technician, was very knowledgeable and professional. So happy I called them!

We have been a very satisfied customer for 17 years! Terry is always on time, very professional, courteous, and most of all a great technician!! Thank you for having good customer service!

The technician was very friendly and did a great job on the maintenance performed on the a.c unit.

I have been using Smileys for over 20 years on numerious properties and they have always provided outstanding service. The technician showed up on time and resolved the problem in a few minutes.Thanks

Enjoyed the service and technician was very polite and respectful and courteous.

The team was outstanding! They started before the promise date! They were on time, quick and knowledgeable on every step. The teams were courteous and answered all questions I had. I felt confident about their expertise. David, Nick, and Dayton kept me informed and led the crew. I had the best of the best. I highly recommend Smileys.

I had Steve perform a semi annual maintenance service, was so impressed with his professionalism and expertiseThat I wanted to share with the rest of the community I highly recommend if you need HVAC services performed that you use Smiley’s Heating & Cooling asked for Steve.

Smileys has been here on three occasions over the years for different problems and knocked it out of the park each time ... Best experiences Ive had with any kind of service work, any trade.

Routine service done professionally and quickly

I bought two new heat pump and gas furnaces from smileys and had them install them. I have been very happy with them and they have taken care of me several times. Kurtis is the man.

Good Explanation of work done and status of HVAC system, very reasonable price of maintenance service and lastly showed up on time which in todays service industry is somewhat refreshing.

It was very nice very thorough I like that he showed us the images from what he saw and what he did

Dayton and Brandon were excellent professional workers. Dayton worked diligently in that hot attic all day long by himself. The older guy was suppose to go up there and help him and never did. Brandon worked on our outside unit in that hot sun so consistently and was polite and courteous. Dayton kept us informed of everything that was going on as it progressed. I asked Chris to put on a face mask and he refused he said he breathed better with the bandanna tied around his face and I know that wasn’t true because it was soaked and I knew was a potential hazard for my husband and myself both of whom have underlying health issues. Also, Chris did not wear shoe covers. The job ran over because Dayton wanted to make sure everything was working properly and thoroughly explain the new thermostat and show is how to use it and get us to sign the paperwork. The Chris guy says I wish these guys would hurry up. I responded oh no not on our job they are not going to hurry. Dayton apologized and apologized again for Chris behavior not to mention he blew my downstairs bathroom out and left the door open. It was repulsive. It was so bad I had to go and clean it. Dayton and I were standing in my garage having a conversation and I was asking him how I could do a rating on him and Brandon and let someone know about Chris so Dayton was sending me the link to this survey and the guy Chris gets out of the truck yelling “come on man” let’s go. The quality of the work and equipment we are satisfied with and Dayton and Brandon did an excellent job. Chris is not representing your company in a positive light at all.

Tech arrived after appointment window. Not sure if he was overscheduled for the day. However, he was very courteous and professional. He answered all of my questions and showed me lots of pictures of my system.

Shawn was the HVAC Tech sent and he did an excellent job. I requested an inspection of my HVAC system having just recently purchasing the condo and was concerned with the safety of the gas furnace. Shawn arrived on time and was very professional. He checked all components for serviceability and included pictures and explained all variation in normal operation. I would highly recommend Shawn and Smileys for any HVAC work you need.

Dayton, James & Josh just completed a 2 day install at our home and I couldn’t be more pleased with them and the company! They were highly professional, very courteous and friendly. They kept me informed throughout the process and cleaned up after themselves. They provided us with heaters to use overnight which was totally unexpected and greatly appreciated. I felt very comfortable with them in my home and had no problems coming and going while they worked. I highly recommend this company over all the others and it was a great experience all around. Thanks so much guys!!!

Everyone at Smileys is professional.....top notch service.....great people!

Shawn was very helpful and professional. He answered all my questions and provided a great explanation for things to watch out for, and recommendations for future maintenance for the longevity of both HVAC units.

They came on time, did a super job, cleaned up after, removed all old system parts and truly exceeded my expectations. I will be using them for my extended twice a year maintenance and they have my highest recommendation for all your heating and cooling needs.

We have a 2100sf single family ranch and had rodents invade our crawlspace. They destroyed the duct-work and Insulation. After getting rid of the rodents and finding where they had entered, we decided, since our Heating and AC System was 25 years old this would be a good time to replace everything. I decided to stick with the Trane Systems and obtain quotes from Four area Heating and Air Companies. We decided on Smileys. Smileys removed the Mini-Split in our Great Room and installed four new floor registers, relocated a wall register in the MBR to the floor, laid 6 Mil Plastic under the entire house and re-hung the insulation. They then Installed all new Dual Trane 3-1/2 Ton Electric Heat Pump, and Gas Furnace and Air-handler. All new Duct Work and a second Air-Return and a new programable digital thermostat.We have had extensive remodeling performed over the years to our home, and NEVER have I felt comfortable to write a favorable review. This Company deserves one!From the day I called and spoke to their friendly receptionist, to meeting their estimator (Bruce) the next day. I had the feeling this was going to be the company to perform the work. Why? Bruce appreciated the Call. He respected our home. Wore a face mask, slipped on shoe covers. He was not in a rush whatsoever. He listened to everything and understood what I wanted and needed. I could tell he was a non-pushy Heating & AC Professional. He examined under the house, and the systems and the entire scope of the job I was requesting. When he was through with his evaluation, he made a few suggestions. I listened and, after he left to put his Price Quote together, I researched his suggestions and quickly learned, he was spot-on. Bruce also told me all about his company. He assured me, HE would personally be the man over-seeing all the work performed, and once his guys started the job, they would not be assigned to any another job until my work was completed. I liked that!I still collected three more quotes, and, they were all pretty close to each other in price. However, the lowest bid was Not going to determine who was going to perform the work on our home. I was looking for a Trane Comfort Control Specialist. A company with a solid reputation in Hampton Roads, a company who employed their own people. A company with a history and good reviews, not only on the install, but on their services as well.The Installers, TJ and Hunter or AMAZING! They were very clean-cut, very respectful, hard working young men, and very professional. Bruce, as promised came out and inspected their work. These guys, in my opinion, went above and beyond. I went under my house myself before and after. They had absolutely no idea this overweight 63 year-old men was going to go under there himself to inspect. Everything was so nice and neatly installed. Beautiful Job!! I would highly recommended Smileys Heating and Cooling to anyone!

Technician was very personable and helpful. He took videos and pictures so I wouldn’t have go up in the hot attic. Made recommendations Dario s without being pushy

Tim did a good job. Explained things that were overlooked by the company we used for years. Very good job. Thank you

My installation team was polite, professional, knowledgeable and efficient. I would hire them both if I was in the business. Thanks for a great job.

Terri B. is always punctual & very professional but in a personal kinda way. He certainly knows his job, thats for sure! He takes his time to explain things to me so I understand what hes doing. I trust him & Smileys completely. They will be our HVAC folks for as long as they are & I am around. Thanks Terri for taking the stress out of furnace repair!

Great experience.

Today was my second experience with Smileys and both times the tech and service was truly outstanding from the first phone call to the end. The cost for the service call was very reasonable and much less than I expected. A big plus!I highly recommend Smileys to everyone. There is no better deal, politeness and professionalism to be had around here. Wonderful people to deal with.My tech was Norman, a real gentleman with great knowledge. He correctly guessed what my trouble was before even seeing the unit. I had damaged a certain connection during my recent cleaning of the inside condensing unit. That, impressed me very much!Might add that I am in my 70s and have had a few service calls in my life, lol! AKA LC Vick St. Portsmouth

I spoke to Tim Friday nite of July 4th weekend. Explained my problem and he was here Saturday morning and repaired a/c. He was very courteous and knowledgeable. I would strongly recommend this firm.

My technician Jason was professional, courteous and provided excellence customer service! I’ll definitely recommend Smiley’s and use them again in the future!

Tim arrived within the time he was supposed to. He was pleasant and professional and explained the situation well.We were happy with the job done. Thank you!

From the diagnosis to install everything went perfect. On time for both and extremely polite and professional. All of the guys were very respectful of my house. Shoe protectors every time they went it. Took all the old items, tested the new and walked me through the whole job. My house looks like nothing happened. Great job. Thank you all very much. You all were referred by my neighbors and i will do the same. Thanks again.

Norman seemed to be very knowledgeable about the system. Will be contacting this company again, as needed.

This was a split system heat pump replacement. A+ crew was knowledgeable, efficient and neat. My experience was excellent and I’m not that easy to please. Good work at a reasonable price. Thanks- it’s cool again.

Larry the owner and his crew did an outstanding job delivered and installed equipment as promised. They were neat,courteous, and professional at all times. I highly recommend Smiley’s’ Heating and Cooling. I have used them at a previous home as well.

Smileys really came through for us when our heat went down last week. I saw a truck in VB and when I got home I looked them up on Google and was pleased to learn they were just down the street. Norm did a great job getting our heat back on we are very happy.

As a property owner I am very impressed with Smileys. The staff is very friendly and efficient. When I called they were there within 2 hours and fixed the Unit. Upon leaving they made sure the area was cleaned. I recommend them to all family and friends.

Very thorough. The ability to send a camera probe into the unit was a game changer. Much like an ultrasound where you can get a look at a hidden problem.

Local family with local integrity! Thanks for keeping us warm

We called Smileys Heating and Cooling on Superbowl Sunday on 2/3/19 to come out to our home in Virginia Beach. We didnt expect to get fast service being it was Superbowl Sunday. But not only did we get fast service we got a very cheerful and helpful tech, Norm. He gave us an estimate to fix the problem which we approved and he quickly fixed our A/C. Norm saved the Superbowl Party. Thanks Smileys.

Outstanding service. I have referred a friend and they were impressed! Will definitely be using their services in the future!

Once again Smiley’s has left a smile on our face. This is our second unit installed in our home. Very courteous and knowledgeable crew. They also installled a new vent and intake on our 1st unit upstairs. The result is a more comfortable room with better airflow. I recommend this company for any of your HVAC needs.

Had a tech come to my home, and he was the best. Very experienced and nice, good prices, would recommend to all my friends. Best heating and cooling place ever

Service was Great!

Smiley installed our Trane HVAC four years ago and weve been totally satisfied. They really understand these systems and do a top notch job and explain everything clearly. Just had a seasonal maintenance visit - no issues.

I recommend this wonderful company. When I called they were there . The is staff is awesome and they know what they are doing!

SMILEYS IS THE BEST HEATING AND COOLING COMPANY I HAVE EVER USED. EMPLOYEES ARE HELPFUL AND. GREAT TO TALK TO. TECHS ARE HONEST . THEY MADE ME SMILE .

Smileys has been outstanding and prices are beyond reasonable....very pleased and Brandon our technician was outstanding.

Professional, courteous, on-time and affordable. I will definitely use Smileys again!

Very pleasant experience. Will definitely use again.

Great people to work with. This company is A1.

Nice people, professional

I realized my air condition unit was not functioning when I got home from work at 7 PM. I called Smileys who had installed a new AC/heating unit a few months before. I asked them if they could fix my second unit that was three years old and someone else it installed. They came out the next morning and repaired the unit for me within a few hours. Thank you Smileys. The repairman were just as friendly and helpful as the installation team that replaced my other unit a few months before. Thanks again :-)

Our technician Ashley was on time, did a great job, and very friendly.