Junior and his trainee (I forgot his name unfortunately) were awesome! Both were polite, professional, easy to talk to and were very knowledgeable. They both immediately put booties on their feet when walking into my home and were respectful with regards to my home. And they showed my dog some love, so he’s definitely cool with them. Overall, both of these guys are true assets to your company and are going to go a long way! Thank you for the great service!

I observed my technician (as always) do a yearly maintenance of my AC& heating systems. He appeared very knowledgeable about my systems answering my question completely and professionally. He was steady and thorough with his work. He was very polite, professional, and confident in manner. I recommend him to anyone with an AC issue. ...........

I called this company today because my AC unit stopped working. They scheduled for tomorrow but CALLED ME to reschedule because they had an earlier availability. That was cool! (pun intended) Josh, the expert, was awesome! He was on time, very professional and he was honest about the problem. He didnt charge me more than needed for the actual work done. Very happy with the service and would highly recommend.

Gary introduced himself immediately. He wore booties to cover his shoes to protect the floor. He was professional, friendly and patient. He explained the entire procedure to get the repair done. He provided pictures so we could see the damage and exactly where the problem was. He went over the programs available to save money and why they would benefit us. He completed the repair and offered suggestions to ensure we would not have any problems from here on out. He was a very pleasant representation of 1 Hour Heating and air conditioning. We were thrilled having him as our tech.

I have used their annual tune up service for 4 years and recently decided to replace my ac system. The technicians and comfort specialist was and have always been incredibly knowledgeable, straight forward, honest and professional. They are a joy to work with and I highly recommend them to anyone.

Josh was awesome!! Not only was he friendly at 10:00 at night…he also made sure the repair was done correctly. He went the extra mile to ensure the issue was resolved and that his work was done neatly and the right way…he didn’t cut any corners with his work. I certainly appreciate having piece of mind!

The technician was the most thorough of any HVAC technician we have ever had. He explained everything, was thorough, cleaned up after himself and wore a mask the entire time he was on our property.

Came home from travel to find my AC not working. Called the 24 hour number at like midnight. They had someone out within 24 hours. I belong to their comfort club. Best money ever I spent on a monthly service that includes 2 tunes up a year. So They come out right right away when something is wrong. I suspected a clogged drain line. When John Nottingham came out he assessed everything and a clogged line it was. He took care of everything. Very nice and professional. Thank you!! I highly recommend him.

Our brand new unit was not cooling the house properly. They had a technician out within hours of our call. It turned out to be an easy fix, simply flipping a switch inside the unit.

Upstairs unit not cooling and thermostat not active. Obtained an appointment for the next evening late. Gary Miller called said he was ahead of schedule and asked if it was convenient for him to come earlier, of course we were quite pleased. He did a very thorough check of the system trying to determine why the system and thermostat werent working. End result there is a switch in the panel door that kills the power that somehow was slightly bent and must have vibrated causing the switch to turn off. Grateful for the easy fix. He was extremely professional and checked the entire system to ensure there were no other problems. He is truly an asset to One Hour.

A year and a half ago had a new Heat pack system done. One of the best decisions I ever made. This company is the real deal

Chris is the Consummate professional. he is timely, courteous, and knowledgeable about the products that he sells. He does not try to shove you in a direction that you don’t want to go instead he takes the time to weigh out all of your different options explain in detail the savings and the benefits the pros and cons of all the different things that you’re looking at and allows you the time to make a decision that you need. We have been with this company for almost a decade now and have always been pleased with the services they have delivered across the board.

We have a maintenance plan with them and use them for our annual cleaning and maintenance of our 2 systems. It’s very reasonably priced. The technicians are always professional, knowledgeable and quick. They explain all the findings and make recommendations for things we can do to make our units work and last even longer. Very happy with them.

The technicians arrived within their expected window and were kind and courteous. They began checking our outdoor AC unit, and it almost immediately started absolutely pouring - so they got an umbrella and continued on. They were quiet and not disruptive checking the indoor unit afterwards. Appreciate the dedication to completing the job!

A recent conversation with a fellow homeowner has prompted me to write these overdue kudos. Our neighbors horrific experience with another company was quite the opposite of our interaction with our latest One Hour technician Austin Mallard. He was prompt, thorough, courteous and knowledgeable. He treated our systems as if they were in his own home. We appreciate the fine service he provided and will continue to be a One Hour customer.

Junior and Ryan did a fantastic, thorough job. They visited two of our properties and at each I observed some of their actions. The cleaned and serviced all units and provided suggestions to extend the units life. Thank you for sending professional, kind, well mannered and well spoken personnel.

Kevin, the technician, did an outstanding job on my repair. Excellent customer service and very knowledgeable. Was even willing to show me quick tips to keep my system lasting longer. Everyone from the call-taker you my repair person, was awesome.

Michael came out to give us a quote on replacing our HVAC he was the third contractor we had come out to quote us he was very knowledgeable and to me seemed more trustworthy then our other two options we have one more company to give us a quote but we will most likely end up going with One Hour for our system replacement!

Casey did a terrific job. He explained everything to me and was very personable as well. Thank you, Casey! Thank you, One Hour Heating & Air Conditioner!!

Punctual, congenial professional! Needed replacement for AC and furnace. Chris Took measurements, Assessed AC requirement and matched the best system for our home; 3 options with his recommendation. Knowledgeable and Honest. Answered all of my questions, and didnt guess on what he did not have statistics (maintenance info). And, he did Not try to sell me a larger system than what we needed, nor the most expensive system that did not benefit our home. Available for any concerns after sale and installation. As weve used One Hour for years, Chris reflects companys training and Leadership.

Jeff was on time and extremely professional in discussing my options for my AC unit replacement . He was transparent about costs, industry standards and very knowledgeable about my existing outdated system. I would recommend 1 hour to anyone looking for peace of mind when it’s too hot to think. Thank you Jeff!

Joshua came to take a look at our newly installed system. We had started having problems with heat blowing when it shouldnt. After having it looked at once before and the tech not finding anything we werent too optimistic for this visit, but Joshua was so awesome and thorough when looking into our problem. He let us know what he was finding along the way and took the time to explain how the wiring worked and how it may be causing problems. Not to mention this was late at night and Im sure his last visit of the day. Sure enough he found and fixed the issue! And we now will be able to sleep without heat blowing on a summer night. Thank you so much Joshua!

Mike was an absolute professional and pleasure to work with from beginning until end. We are still waiting to have the new unit installed (he came out this morning and we did not make a decision until 3 pm!).So far, great impression. Keep up the great work, One Hour!

Austin did excellent work on my AC unit, he kept me informed during the process, was efficient and didnt attempt any upselling. I dont love having to get a subscription to their services to receive lower pricing, but its part of their business model, its clearly stated and I can respect. Great technician, good company. Solid choice.

Dalton was amazing! He arrived on time and was able to get our issues taken care of same day!

There is only one thing as important to me as perfection and that is how loyal a company is to the customer after the sale and in the event something goes slightly wrong. One Hour Cares without-a-doubt stood behind the 100% Satisfaction Guaranty and was loyal to me as a customer. The staff was friendly and professional at all times despite my frustration and concern, primarily my fear that they would not stand behind their word. Thank you for the loyalty and OUTSTANDING customer service to Mike (Production Manager), Mike (Comfort Advisor), and the supervising technician who came out to quickly address the concerns I had.

Austin repaired our A/C units.....was very patient and thorough in diagnosing and explaining the problem. Always kept us informed, let us know when he would be leaving to pick up parts, and was just so kind and professional. What a blessing to have an employee such as Austin. Thank you!!!

Chris came out to pull together a quote for a new system in my home. As of now 1 hour has been the only company to do a full evaluation on my home to ensure my comfort. I can’t promise that we will be choosing 1 hr to do the job but I have been very impressed my the company overall. I would strongly recommend anyone and everyone to strongly consider them for all of your hvac needs

Casey and Cole were awesome! I recommend highly Love One Hour! Dalton was awesome also! Recommend highly! Casey was back and finished the job perfectly! I love One Hour!Luke was also great! You cant even tell where the hole was! Mike was also great! Inspection went off perfectly!

I had two wonderful gentlemen perform our tune-up. They were very intelligent and professional, and explained everything in detail along the way. Thank you for a job well done!

We have used One Hour Heating & Air Conditioning several times and have been so happy with the service each time. Last night Zack came to fix a clog and replace duct work under our house. It was a very dirty job, but Zack was so nice, professional and told me what was happening every step of the way. He did an amazing job, I couldnt be happier. Thank you Zach and thank you One Hour Heat & Air Conditioning. I recommend to anyone. Thank you for all you do!

Jordan and Mark were very professional and meticulous for my new a/c installation. They did a great job ensuring we would have a/c before they left the 1st day and finished up everything the following day.. Would definitely recommend one hour heating and cooling to all my friends. Great job to both of you.

Get the comfort club membership. I have nothing bad to say about 1 hour. I had my HVAC serviced every 6 months. They did the best they could until the January sale of furnace/ac. They installed the perfect size unit which kept the house perfect up and down. They adjusted my dampeners for me. Very professional and i was never worried about them being unattended while they were there. I had 1 issue with a tech who said the quiet part out loud about having to upsell at the end of a service call. I reported that to the office and was never bothered with that issue again. Great company.

Polite, courteous and professional. Great service work completed in one visit.

Steve was extremely knowledgeable and very professional. He explained everything that he was doing in a way that was easy to understand. He took his time and made sure that everything was working properly and he also provided recommendations for going forward. He was very friendly and I am extremely pleased with the service that I received.

Oran was fantastic. He was professional, prompt, informative, friendly, and thorough. Thanks Oran!! The scheduler had excellent phone etiquette, too. We will definitely be repeat customers going forward.

Thomas Wilson, the tech who came out (and isnt listed as a tech on the One Hour website that I started this review on for some reason) was polite, professional and did an absolutely fantastic job. Cleaned and serviced my heat pump A/C system inside and out. I will definitely use One Hour again because of him

Im a current and ongoing customer with One Hour HVAC for years now. To date they have never let me down with the servicing of my homes heating & cooling systems. My technician named Gary was a stellar troubleshooter and had the problem repaired in short order. Thanks One Hour for having outstanding Techs like Gary!

Tyler did an excellent job. He was very alert and upbeat even with it being so late in the day and I didn’t feel like he was rushing to get the job done. He also did not take a long time either which was nice, again because of how late it was.

Dalton was professional, timely, and an incredibly hard worker. Thanks so much!

Zac was fantastic. We have been continuously impressed with One Hour. They responded to our non-emergent trouble call within 2 hours on a Saturday night of a holiday weekend. Zac completed an extremely thorough diagnoses of the system and left us with a great, cost effective solution. Service of this quality is hard to find these days. Thank you for the outstanding help!

Martin was here until after 1 am, giving us amazing, courteous service...did I mention his expertise? Fantastic. He couldnt fix it that night...had to order a new compressor. But it was fixed the next day. Give that man a raise.

Angela was very helpful and pleasant to work with. I’m very grateful that she was able to come out to our home and take care of our needs as quickly as she did. We were fortunate enough to work with her twice. She genuinely cares about her work and her customers.Paul was also fantastic. We had a new system installed and it wasn’t functioning properly. Paul came out and was able to diagnose and fix the issues that came from installation mistakes while being polite and working expeditiously.Both these techs are knowledgeable and friendly and did a fantastic job answering any/all our questions.

Very responsive on time actually ahead of time personal with amazing service, very professional team!

Five Year Review! Do NOT expect service with this company to EVER be timely. Their name may be one hour, but it should be 2-3 days! If you aren’t paying them $13 a month for their club, the wait times are worse and they jack the price of everything up. We paid for the “comfort club” for four plus years and they were NEVER able to make a service appointment in less than 24 hours, many times the wait being several days. Once we stopped paying for their club we called and were told we would be placed on a waiting list and called at their convenience if there was an opening. They flat refused to book a scheduled service time, even several days out. We were important enough to make the list because we don’t pay their fees monthly.On top of poor service, they sold us a complete system (air handle and heat pump, no ducting) in Dec of 17. That “Goodman” brand system has failed multiple times. We think 6 total, we’ve lost track. Failed thermostat, Failed circuit board in air handler x3, chaffed wiring due to poor routing in heat pump. Some of that is poor system design (Goodman’s fault) some is poor installation.The most recent failure, yesterday, turned out to be a circuit board corroded from moisture due to lack of sealing with silicone as is required per our local HVAC company. The SAME circuit board we’ve had replaced in n the past.Do yourself a favor, use a local company that gives a damn, and stay away from Goodman Brand junk at all costs!

Kevin and Denis with One Hour did a great job. They were informative and very thorough throughout the whole call and gave very detailed explanations of what the issues were. I would recommend One Hour.

Prompt service and very professional. Ms. Angela Beck is awesome! She’s very thorough, personable and made sure she checked every detail of my a/c system to insure proper functioning.

Paul came in very professional and was on time. He was well informative and was able to break things down for me to understand on a simple level. Did a really good job at cleaning the system. And had really good recommendations that would help to improve my system and safety of my home

Zak did an awesome job. Polite, good work ethics, nice young man!!He is a keeper and One hour heating and air conditioning should be very proud of him! Please let him know it didnt go unnoticed!

Mike came out to my area to give me an estimate of two new units and air handlers. He arrived before his scheduled time and walked me through the entire process. His honesty and confidence indicate that he knows the business well. I am very pleased with One Hour Heating and Cooling and Mike Porter.

I chose this company based solely on their reputation. The friendliness and punctuality was everything expected but the quality of work was severely lacking. After 2 days of work there are still issues with the installation which the technician promised to fix tomorrow on his own time.I have, so far, refused to sign until corrections are made. However some aspects cannot be corrected as the damage is permanent without causing some hardships - for examples unnecessary holes were placed in my siding as the first holes were put in the wrong place.Given the amount I am spend on this, and perfection assured by the salesman, I am disappointed overall in my experience. I am most disappointed by the position Ive been put in as I must report the poor install. Ive already spoken to the technician and feel bad because it sounds as though the problems are the result of poor support and a lack of tools and materials from the company. I dont know if this is true but I do know it was not what I was promised.

Brennan is very courteous and polite. Did a very thorough inspection of our air conditioning system. Honestly said it looked good for its age and is operating well. Suggests replacing, but not too forceful about it which is nice. The unit is fairly old. We are hoping for one or two more years out of it. Will definitely keep Brennan and One Hour in mind when it comes time to replace

The technician Paul came to my house around 9pm when a cancellation opened up. (I was originally scheduled to have someone come the following day). Paul was by far the most professional technician I have had come to my house. He took the time (even though it was late in the evening) to check the entire system and was able to find the issue with my AC pretty quickly. He had to run back to get the materials but came back and finished the job a little before midnight. I would highly recommend him and if I was able to I would request that he be the one to come out if I have any issues in the future. 5/5 for his work.I also spoke with Jenny because I had concerns that the person who visited my home 7 day prior did not find the issue. Jenny was professional, listened to my concerns and offered a discount on the comfort club. She is also an asset to the company and if possible I would prefer to only speak with her in the future. I would give her 5/5 for her patience and assistance in explaining the charges and the work completed.

Notti was great! He stayed late and past hours on a Friday night to get our AC back on! He was very professional and respectful! 10/10 recommend asking for him!

Josh was the comfort specialist to visit our home. We had Casey, (the repair technician) come out the day before and refill our air conditioning unit with R22 refrigerant. Josh was extremely helpful in explaining the different types of HVAC systems. He broke down the difference between the basic / deluxe / and premier models. His knowledge prior as an installer of HVAC units was extremely helpful. Now that he was on the sales side of One Hour Heating & AC he was helpful in explaining the benefits for our home. He wasnt ever pushing anything on me to sell sell sell. He was prompt in showing up for our appointment, he even worked late into Friday evening answering questions and explaining the service and training his technicians go through from the manufacture reps. I would highly recommend these guys. They dont install Trane units, but rather Goodman. I really felt comfortable with this company and their employees. They really spend the time and money to properly train their staff and seem motivated to make sure customers are taken care of. I would recommend this company to all friends and family.

We are or thought we were members of the comfort family and as such would have quick response to our lack of AC (installed 3 months ago). We were told we would have to wait for repair for days, after complaining, a technician showed up and said our AC was working,but an hour later, noticed no fan to blow the cooler air. After complaining again, we were told to wait again for days (almost a week). I understand that they are short handed and I may apply if that will help. Just disappointed with the whole situation.

Josh came out the same day I called for a estimate for a new unit, he was very thorough in his inspections of my house to get me a hvac unit I needed and could afford with my budget. He was able to setup install the next day. He was professional and on time.

Had new unit installed and it’s broken 4 times in a short period. Ruined my ceiling from leaking. Still isn’t fixed and can’t come fix it for a few days. It’s 100 degrees and I have 8 kids and a cat here. Don’t waste your money.

We were under warranty so Josh came out, no charge, and there was a HUGE centipede that fried our capacitor! He dug it out and took a sweet photo of it too. God bless- if it was me it would have stayed in forever and we would have bought window units. Terrifying. Thanks for calling ahead and letting us know you were on the way and coming at the beginning of the appointment window.

I received a call at 9:00 pm from the customer service dept asking if they could come out that night instead of the next morning to inspect my system and troubleshoot the problem. I, of course said yes since they were able to have Joshua come earlier than the appointment which was no inconvenience to me as I was home. I was very happy about that. Joshua was very pleasant, courteous and knowledgeable as he went about inspecting my HVAC system and shared his knowledge as he went along with me. He was thorough and honest and really seemed to enjoy his work. A very positive attitude overall and I enjoyed talking with him. Unfortunately, my system has some issues but they are sending another technician in a day to check my system as a second opinion which Joshua explained is their company policy. I will say, it is not because Joshua did anything incorrect but the next technician will only know what Joshua knew before coming to inspect. This truly does make it a second opinion and if the same problems are identified then One Hour Heating and Cooling are confident with making recommendations to fix my system. Also to note, there are no extra fees or costs to me for this policy either. It also makes me feel confident in their business ethics and concern for me the customer. So far, I am very please with my service. Thank you Joshua!

Martin came to repair Condensate drain and perform preventative maintenance. Job required him to crawl into the crawl space. No complaints did a very professional job. ⭐️⭐️⭐️⭐️⭐️

We called yesterday evening, and the tech was here first thing this morning. The tech was very professional and polite, and made sure I understood everything fully before proceeding. Ive used One Hour for years, and will continue to do so. Thank you for taking such great care today, Notti!

Josh Smith helped us out tremendously. He explained everything wrong with the system we have now that I didn’t know about. He set us up with a system that will actually heat and cool our house like it’s supposed to and also cut our bills in half. Josh is very knowledgeable when it comes to HVAC and would totally recommend One Hour to anyone looking for a new install.

Jeff was amazing very thorough and honest. Laid everything out for us and went over every issue he found due to contractors error. We purchased the house from a flipper and the installed the system not to code and correctly. He wrote everything up for our records. Jeff has been amazing and so happy with him and the company.

One Hour has a good thing going here. I have never been disappointed. Today was no different. The decision to have an entire system replaced was not something anyone really wants to do. Our system was still working and receiving regular maintenance from One Hour. It served us well for 23 years! We can only hope to enjoy this new system for the next 20 years or more.The technicians, Nate and Hayden,worked to resolve some installation issues that I knew first hand from the previous installation would be a challenge.The work was done properly, professionally and I am very excited to have this project behind us.

Josh was Awesome. Very professional and knowledgeable. Fixed our issue when others could not.

This company is terrible. My AC system is not operating, I’m still under warranty and they won’t even honor it. It’s almost 100 degrees outside and they won’t even send anyone out to service us or our agreement. Highly not recommend.

We have used. Classics One Hour for years. We are very satisfied with the technicians that have come into our home over the years. They are clean and professional and we would highly recommend them.

Casey was AMAZING.From the moment he walked in, he was personable, informative, and respectful. He also came highly recommended (we can see why). He broke everything down for my husband and I and gave us every option and made us feel like he wanted the best for us and our home (& we are not just a number or a name on a screen). You would be BLESSED to get Casey as your tech.

Notti was very professional and knowledgeable, he articulated the issues in a way that made sense to us and gave us multiple choices on the services he could provide. It was refreshing to have someone that knows what they’re doing and I would %100 recommend this company and %1000 recommend Notti.

The gentlemen sent out to do the job were great. This company is the best we have in Hampton Roads. I am so fortunate I found them.

Amazing service, Josh was straight forward and explained everything, very friendly 10/10 would recommend to everyone he deserves a raise.

My A/C stopped blowing cool air over the Father’s Day weekend. It helped to be in One Hours comfort club. I would’ve had to wait a week for relief otherwise. Notti came over, found and fixed the issue. A fine representative of your business!! Thanks again.

Joshua and Matthew and the two gentlemen who installed my HVAC were super awesome and did a great job in trying to diagnose my system and getting me a good rate. Joshua was super patient in coming out and waiting for us when we were running behind and missing his calls and Matthew was awesome in coming out super late at night to diagnose our system. I cant remember the name of the two guys who installed our downstairs system a few months ago stayed late to get the job done that day and they did an amazing job. I would reccomend one hour to anyone over any other HVAC service in the area!

They were truly awesome. I went there for an interview and I talked to person that hires people I am a very hard worker and I will be there everyday like 40 + hours we talked for a while I told him about me and he told me about the job and said they will train me if I did not have any training I really hope I get this job wish me luck

Zak was very focus on what he was doing. He was quick and it didn’t take long for him to replace my fan blade. He made sure that the System was running the way it should before he did spoke to me about what was done.

Haydyn Samara and the others that tackled replacing our HVAC system were extremely professional and kept us informed during the whole process. Our job kept them at the house for 12 hours to complete the work, they stuck through it to get our system back up and running. Extremely happy with the new unit and the service we received. They came back out to check on it and we had a follow up with electrician to ensure everything was to code.100% satisfied

Our technician was on time and we were informed of his arrival by phone. He was professional and did his job in a decent amount of time. He was friendly to my family while I was at work and he filled me in on visit when I arrived home.Very good visit.

Tech (Kevin) was very professional and extremely knowledgeable. Gave me great advice on how to increase the longevity of my equipment. Will 100% use One Hour again and fingers crossed its the same tech.

My experience with One Hour was outstanding. I have had my unit for two years and this is the second summer it has needed attention (obviously a faulty unit). Two other companies have looked at it and were not able to properly diagnose the problem (leak) just adding refrigerant. Notti was the technician and he was courteous, professional and explained things as he went through the process of diagnosing the problem. Once he diagnosed the problem, it required new coils (which he confirmed was still under warranty) and they had in stock at their office. Someone drove the part to my house and Notti installed it. He stuck around to make sure the unit was functioning properly. One Hour takes pride in their employees as was demonstrated by Notti. He has been with One Hour for 10 years which speaks volumes about the culture of the company. I am now a member of their club.

This is the worse company Ive ever dealt with. First, they admit to being more expensive, but promise superior, drug tested and well trained technicians. Well, I got a mess. First they didnt have everything they needed the day of installation. Then one tech had to go to classes ( l support that) but the guy they left wasnt very well trained. No names, because I dont feel the tech is the issue. Then, the tech had to wait on a supervisor to show how to finish job. Job finished at 9:00PM! No one knew how to connect, program and connect wifi thermostat. Then they told my wife that the shroud could be replaced if I wasnt satisfied. I work 3 hours from home, so I couldnt see the install. City inspector left inspection notes. Shroud poorly installed (see pictures) gas lines not painted (already rusting). This is a horrible installation and runaround customer service. They DO NOT offer ANY compensation for missing appointments. Theres no on time or its free! One appointment was for 4-7pm, 6:30pm the guy calls and says he cant make it! They said theyd comp me... not a dime!

We had One Hour install a new system 2 yrs ago. We use thier Comfort Club for the annual services. Today Steve came out to do the service. He was friendly, professional and proficient! Thank you!

Very professional and informative. Great prices and finance options. Not pushy salesmen.

Angela was prompt, professional, courteous, and very helpful. She and her partner worked efficiently as a team and explained everything they were doing through every step of the process. She was great!

Angela was very professional and knowledgeable. She explained in detail the work that was being performed and made sure I understood the process. When she offered me additional service option she did not attempt to push me into the more expensive job. She was very personable and polite. I would highly recommend One Hour and Angela as a technician.B. Nelson, Chesapeake

The maintenance team was professionalMy only concern is paying 300 dollars for 2 parts I could have purchased for 60 dollars and installed in 2 minutes. No special skills neededI understand I was not obligated to purchase and it is my fault for not being more thoughtful in agreeing to installation

Chris was the best representative of a company I have ever had the pleasure of dealing with! He is professional, answered all of my questions, gave amazing details, and was incredibly thorough in the estimation and evaluation process for systems for my home. He shared the goods and bads of what my system is currently outfitted at and gave the best recommendations for what we need to go to to improve our quality of life for both our family and the home.

We’ve used One Hour for years and have always appreciated the quality of their work, knowledgeable technicians, and guarantees. The technicians are always friendly and professional. I wouldn’t recommend any other company for your HVAC needs!!

Paul, omg and how! This guy here…. Professional, knowledgeable and personable. Hopefully I won’t have problems going forward but if I do, I want Paul BL again!

Dave Gerst was our technician and he was courteous helpful and thorough. He took the time to make sure we understood every part of the process and the best decisions for our home. Would 100% reccomend them to anyone looking for service, repairs and reccomendations without pressure!

Associate Joshua Witten was very professional, knowledgeable and thorough while doing our year check up. His explanation of the optional services we agreed to were simple to understand. He got all the work done in a timely manner. I would recommend him to any of One Hours customer.

My AC unit is not currently working, I have been calling since Monday to have them come out and look at the system. I have been told that since I do not pay them a monthly service fee that I am on a stand by list. Which I have been on since Monday and they still cannot give me a date or time for a service call. So buyer beware if you buy from them they will not service your unit unless you pay a monthly hostage fee. I feel it is not right that a company will not service the equipment they installed in less you pay them monthly for doing nothing.

Third call for same problem - finally discovered problem and repaired same.

Tyler did amazing work and kept us updated on everything that was going on and what he had to fix. He was the second tech that was out to work on our AC. They were here over 12 hours yesterday, from 9:30 am to 9:30 pm. The first tech couldn’t figure out what was wrong and had us buy the wrong parts before calling in a second opinion (Tyler) who found that it was a complete different issue than the first guy even thought. Tyler stuck through it gracefully until 9:30pm when he could have been home with his own family. Thank you Tyler and One Hour! We slept much better last night with working AC. ;)

Excellent service, thoroughly explained all the issues and recommendations and quickly performed the work to resolve my A/C problem.

Matthew and Jake are very personable, professional young men. They did their work well and explained everything clearly. It was a pleasure to have them in our home.

Tyler was friendly, polite, professional and knowledgeable. He explained everything to me and gave me several options.Never pushing me to buy more than I need.I have been a customer for 30+ years and have always had a great experience with this company.My family use this great company and I have purchased 2 units at my old house in Norfolk.I will recommend them to my new neighbors.Thanks Tyler

I received my 6 month check on my ac/ heating system. The service person was professional and informative. He wore shoe covers, but did not want to walk through my house, he was going to walk around. I told him to walk throug instead. He checked my indoor and outdoor equipment, my thermostat and filter. They usually carry filters, but he didnt have any. This was okay because One Hour sends me a coupon for a free filter monthly. I really like One Hour Heating.

Very educated, professional and kind. Respected home. Clean and great work ethics.

The technician, Curtis Bobbitt, appeared to be very thorough. He was neat, polite, well-spoken, and well-informed. He seemed genuinely interested in providing good service. We were impressed!