MSCO sent out Rick and he was a great technician! He was very professional, knowledgeable, thorough, friendly and considerate of our home and needs. He provided feedback and useful information regarding the system, and thoroughly checked our unit to ensure it was working properly. Rick spend a good amount of time in the attic doing the diagnostics and assessment of the unit, ducts and filters, as well as cleaning the fan unit outside and checking the mechanical components. All in all, very satisfied with the maintenance service and reassuring that they will come back to check it periodically to ensure everything is running as it should! MSCO is the way to go for the quality and the price!

I have been with MSCO for 22 years. They are a professionally run, total quality organization. I subscribe to their quality semi-annual platinum maintenance program. Rick has been our preferred technician has long as I can remember. Talk about a pro! He knows our home and just finished another very thorough preventive maintenance visit. MSCO & Rick keeps us running comfortably.

Our old system was on its last leg. We already knew through family who used this company that they were professional and did quality work. Robert set us up and gave us all the options, never once trying to oversell us on something we didn’t need. We had a couple of the nicest guys I’ve met do the install, Tom and Eric. They made sure we still had air even during mid installation because we work from home. They did an excellent job with installation. There was one day we needed window units, and we discovered we would probably need another. Robert went out of his way to find us another rolling unit and dropped it off himself at 7pm at night. This is the best experience I have had with service in my adult life.

My wife and I came home late, around 8:30, on a Saturday evening to find that our home registered a temperature of 85 degrees. The temperature outside was still in the 80s. I called MSCO and got their emergency service and mentioned our problem. She said that she would contact a service manager. Rick called back within minutes. He worked with me for a few minutes to determine the severity of the problem and plan a resolution. Because it was late, we decided (at my request) that he would send a mechanic to my house at noon the next day. My wife and I have a separate mini-split ac in another room. The mechanic, Tommy, stopped by promptly at noon and was able to repair the system. Pam and I want to acknowledge Tommy for the work he had to do under extreme circumstances. Our home was still registering 85 degrees when Tommy arrived. Our HVAC system is located in the attic above the second floor. He worked continuously for the next 2 and a half hours to complete the job. He had to take a couple of breaks because the heat in the attic registered over 100+ degrees. We kept him as comfortable as possible with lots of water and cool wash towels. We are so grateful for the dedication and prompt service that Tommy, Rick and MSCO provided to us. Weve been with MSCO for over 25+ years and they have always been there for us.

Have used MSCO for years. We have interacted multiple service technicians and every single one has been a top-notch professional concerning the maintenance of our system and explaining recommendations. I highly recommend MSCO for your heating and a/c needs.

They came out on a Saturday evening and were able to repair our A/C unit. Great service, quick response and great value. I would highly recommend MSCO for all your HVAC needs.

Got to us promptly within an hour or so when nobody in the area could. Technician was very knowledgeable and professional. Will definitely use again for future system repairs and replacement

Used MSCO to take care of a few items on home inspection report. The technician did an excellent job. In addition, he came fully prepared with all required materials to complete the job. I didn’t even have to ask him to wear boot covers, as he was completely respectful of my house. Will definitely use them again.

David was very professional and repaired some major issues with our AC unit. He looked over our entire unit and gave me tips on how to better care for our system. Pricing wise it was very reasonable and the service was great. Will definitely use again.

Not the cheapest, but you get what you pay for. Always on time, absolute top quality work by courteous, punctual and knowledgeable professionals. Issues and the necessary repairs explained and the cost breakdown is always thorough. You can go cheaper, but you can’t get any better!

I contacted Travis, he responded to my phone call and appeared at my appointment on time. He was very courteous and professional and answered all of my questions. As it stands right now, I should be contacting you this week to order my new AC unit.

He worked on all the systems, checking everything thoroughly. He even cleaned the fingerprints that a previous technician left on my ceiling access door!! They called when on their way too. He spent lots of time checking on everything. Very satisfied with tech and this company!

After checking all the good reviews I called MSC to repair the a/c at my unit that was not cooling. The tech came and told me he couldn’t give me a definitive diagnosis but mostly likely it’s related to some kind of leaking. But after adding the refrigerant he concluded that it’s not leaking and that I need to spend $1953 to recharge and evacuation, not sure what that is but I am not an expert. They charged $627 for 2 lbs of refrigerant including $89 service fee and told me nothing can be done until I spend another $1953. I am really disappointed and a/c is still not functional.

Came on short notice, arrived as scheduled and accomplished repair. Thanks!

I’ve been trying for a week to get someone to come out and fix my AC. I placed a call to MSCO Mechanical at 1:12 pm and had a service tech at my door @ 5:15 pm. Unfortunately my AC unit was froze up so he couldn’t repair it. He did write up a work order explaining exactly what needed to be done and the cost. I will be contacted tomorrow to be put back on the schedule. This tech was very knowledgeable. I would highly recommend this company for this type of work.. The office staff, the manager and this tech were all very friendly and accommodating.

Technician Mike A. and Rob S. who came to quote us for a new ac unit were both great! Very professional and trustworthy!! 10/10 recommend!

MSCO-Mechanical Service Company installed a HVAC unit for our Sanctuary yesterday. They worked really hard and the AC is working well. The two technicians worked really hard as the there was no shade for most of the day. I’d give them high marks for customer friendly, workmanship, cleanliness and price point, etc.Calvary Presbyterian Church-Norfolk, VA

Tech was extremely helpful, knowledgeable, and professional. Could not have asked for better. Dispatch was extremely polite, understanding, and professional. 10/10 would use them for any future issues

Great and responsive service. Needed a same day and they delivered. Minimum charge was $128(totally understandable). AC Problem: AC duct at the main in attic needed new tape and sealant. Customer problem: that cost was $164! I love companies that make money but holy moly. $164 for that? Wild.That said. Receptionists, dispatch, and AC repairman were incredibly professional and helpful. If this wasn’t a rental and I didn’t want this done same day I wouldn’t have utilized this service due to cost.

Mike was here today and was very professional and methodical during his assessment. We appreciated how neat and respectful he was with us and our home. We are loyal MSCO customers because they always do a quality job to meet our needs. Thank you, Mike!

I am an agent. Travis was so transparent with sharing and providing understanding how and the reason why one service be more preferred base off my customers needs. We need more service professionals like this . Someone that provides value to a company. Will provide estimates to my client hopefully the see the attributes and choose Travis and his company.

The gentleman was extremely courteous. I had a toddler asleep in the room adjacent to where he was working and the little one didn’t make stir… the workman was so quiet and efficient in his actions. Would recommend them over and over again.

I have been a very satisfied customer with MSCO for more than 20 plus years. MSCO has the most courteous,competent and reliable workers. Last week, Robert came to my home to write contract for a new HVAC system. On the day of the installation, Tommy and Eric arrived on time and worked hard until job was done.i

My AC stopped blowing cool air and I needed immediate assistance. Mike came to the rescue! I called around 9:30pm and he has already fixed the problem and on his way! Me, my kiddos and fur babies will sleep great tonight now!!! Thank you soooooooooooo much MSCO and Mike for responding quickly! I will be calling again for regular maintenance check ups. :-)

Technician (Travis) arrived on time and immediately asked for input to use in servicing. He then proceeded very efficiently to perform semi-annual maintenance. When he completed his work he asked if we had any questions or for we needed any additional information. Throughout the service call he when very courteous and friendly.

Thorough job performed by a professional HVAC workman. Answered all my questions with no hesitation.

Great company to do business with. Replaced and installed ducting, Air Scrubber and Trane TFM. Sales person - Travis Marl was excellent explaining available options and never tried to sell something I didn’t need. Crew arrived as promised and were courteous and were very meticulous with installation and cleanup. With any service you pay for, the end result always speak louder than words. Highly recommend MSCO!

Technician Rick did an outstanding job of completing my annual service check, correcting minor problems and cleaning my system prior to the summer season. What impressed me most is that he took the time to point out other issues in my attic (loose fitting at the hot water heater) and even outside (water spigot leaking) and fixed both on his own since they were easy fixes. What a great service professional and so rare to find someone honest and willing to take a few extra moments to help out. Thanks for a great experience.

The tecnician Mike Aguillar was kind, on time and the very best we never had. He conducted a full service taking care of all the details possible.On scale 1 to 10 he deserves an 11!!!

Robert is a great resource. Thanks for all your help. Cant wait to feel cool air again.

Wire was cut on unit outside. Called and David was here within the hour. He was an excellent technician and had my unit up and running in about 10 minutes. I will use this company again

We need a new system. Travis came out and gave us quotes on new systems. He was very nice, professional and gave us a lot of informationWe have 2 more quotes coming, then we can get on with replacing our dead unit.

AC broke on a Saturday afternoon on a holiday weekend and Mike came out quickly and prevented a disaster by taking care of my clogged drain

Semi annual maintenance visit. MSCO has always been exceptionally professional and courteous. I strongly recommend them.

Our MSCO techician,Rick, was on time, worked quickly and efficiently, repaired a couple of things that need attention,cleaned up after himself and was just great!

We have used MSCO for a number of years and they have always been on time, effective, and professional. I’d recommend them to anyone.

Call several other places before finally reaching someone. David was tasked with coming out after hours. Davids courtesy, and professionalism was on display immediately! He quickly found the problem,repaired it full tested my unit to ensure all was good. Thank you sir. I will absolutely recommend you guys to all my friends and family.

The installers were very professional. Only took them one day to finish everything. I was very pleased with their part of the job. Unfortunately the salesperson only managed to show up one time out of three appointments.

David of MSCO executed his work as a true professional. He listened to my problem, and quickly began his diagnoses to find the root cause of the issue (no cool air). David inspected the outside condenser, refrigerant supply/return lines and the air handler. Within an hour he found the problem and replaced the faulty part. The price was fair, and best of all, he didnt push anything I didnt need. MSCO will be the first and only AC repair company I call when this old system breaks again.

Leon Holley came to my house today to do a spring tune up. He was very professional and very courteous! He kept me in the loop on what he was doing at all times and that makes me feel secure. I will request him for future services when it comes to my HVAC system with MSCO.

The technician was on time, very professional, and very thorough in conducting the semi-annual maintenance on my system. Nice work!

Had routine maintenance today with a very nice technician.

The technician was very professional and inspected all components replaced the filter as required and met all of our expectations - great service - great company.

Super professional tech with 15 years experience with Mechanical Services! (David!!!) He worked quickly and was able to restore our AC!! Highly recommend!!

I explained that I needed guidance since my recently deceased husband would have been dealing with service calls. My tech, Leon, took pains to give me advice on what to do and why. He reviewed MSCO’s product and protection offerings that relate to my situation without a hard sell. I felt very comfortable throughout the service call.

We had our regular maintenance completed today. We also have been concerned that we may have a problem with one of our units as our electric bill was abnormally high. Rick, our technician performed what I believe was the most complete and thorough maintenance check we have had in the 13 or 14 years we have dealt with MSCO. Very satisfied with our service and we’ll be watching our bill closely to see if it helped

The technician was EXTREMELY thorough, accommodating, and courteous.

Mike came in in short order determined what my problem was and resolved it! It couldn’t have been better!

My serviceman was absolutely excellent! It is seldom that I immediately trust someone in this business but Rick S. Earned my trust!

Ive used MSCO for over 20 years and the company consistently gives excellent service.

David Wimmer came out and was very professional and patient.

Courteous on time responsive good clean up.

Moved to Virginia Beach 4 years ago. Old system wasn’t maintaining the temperature. I had 3 estimates and chose MSCO. They replaced my entire system and have supported the system through contracts for three years.I had initially wanted a humidifier installed. However, during the install they found I had water pipes that were not suitable to use. When they told me that the humidifier could not be installed they would refund my money. The refund was deposited In my bank before the close of business that day. In addition the holes that were created to install humidifier were repaired.

My auxiliary heat was not working in my in warranty downstairs unit. The service tech found a wire nut had fallen off causing wires to separate. Former service tech myself, wire nuts do not just fall off unless improperly installed. Incidentally, MSCO were the last people in the unit for a previous issue. I spoke with the service manager and his reply was these things happen. No they dont.After multiple units installed at my home over the years and recommendations to neighbors and family, I likely will not again.I gave myself a couple of weeks to think about this situation, but in the meantime, after some very positive dealings with other unrelated companies customer service, I felt compelled to post this.

We have a maintenance contract with MSCO and they keep our two systems in top notch condition throughout the year. The routine maintenance service is incredibly thorough, done by a completely courteous and professional technicians. Other benefits of the contract include priority service calls if needed, product discounts and seasonal inspections of all components. We consider this service as a real bargain.

Technician was very knowledgeable, capable, and thorough. He did a great job.

Very thorough when doing routine maintenance on heating system and explains and shows you the specific problem if one. Never pressures to do unnecessary things for upgrades. Been with them for 13 years.

Your installation team of Tom and Nick were professional, hard-working, and friendly when they replaced my 27 year-old HVAC system with a brand new efficient Trane heat pump. They answered all my questions, and even provided training for the new wifi enabled thermostat. Thanks, Tom, Nick, and all of MSCO for a job well done.

My he went out and I called them around 4pm and the following day they were out to fix my unit. The technician that showed up was on time and polite. Within 10 minutes he had figured out the issue and given me options for how to fix it. Overall time was maybe 45 minutes. Very pleased with the service.

Technician was on time and very thorough in his evaluation of our system.

VTechnician very prompt;arrived within two hours of our call.Very courteous and informative.Explained the situation completely and carefully.Very reasonable service cost.Will definitely use as our prime HVAC service in future.

In 2020, we worked with MSCO (Mechanical Service Company) to replace our entire HVAC system with Trane products -- package unit downstairs, split system upstairs, and new ductwork (they were referred to us by a relative who had used their services for many years). We initially met with Robert Smith, Comfort Consultant, who was very knowledgeable and professional, and worked with us patiently to answer our numerous questions until we felt comfortable with our selections. The installation process went smoothly, and technicians Walter (lead) and Adam were very professional and accommodating. We have reached out to Robert with several questions recently, and he has always been available to help us. We have now had our new system for about eight months, and everything is working great. We would definitely recommended MSCO!John and Mary Baldwin

The entire experience from the maintenance tech identifying the issue to sales and installation was outstanding. The tech did not try and complete work for the sake of completing work for us to ultimately have to replace the unit. The sales manager throughly walked us through our options, and how each option could provide comfort with no added sales pressure, to Mary accommodating our schedule to install the equipment, and lastly to the two techs who came out and completed the installation, treated our home as if it were their home and were very respectful. I also want to mention that our AC was not working and our salesperson worked with us to figure out an option to provide us AC at the lowest possible cost without wasting money and resources. The entire experience was much more than what I expected and certainly why we’ve been a customer for over 16 years.

We have used MSCO for many years and have been happy with them. They have also replaced our a/c unit and heating unit.

Great communication in advance of scheduled appointment, arrived on time and courteous. Completed a thorough maintenance appt and thermostat install. Unfortunately, on of the Trane systems in house was not compatible with Nest, and the tech put me in touch with the technical support team to talk through the specifics and options. A very solid overall experience!

Great job figuring out the problem with both of our AC UNITS

The rep that came to our house today was extremely knowledgeable. He was able to answer all questions and resolve the issue we were having. We highly recommend this company. Their customer service is excellent.

Excellent service, very thorough and feel confident our new Trane system is in good hands.

The tech arrived on time, introduce himself, and went to work. He was very professional and courteous. He found the problem with my auxiliary heat and repaired it.A positive experience.

Excellent workmanship. But little expensive on the labor for 33.00 part they charge 100.00 labor .but your in a maintenance plan they are checkibgthe unit out part of the labor.in the plan. Dont make sense you are paying double. To remove a part to check something out its take five minutes to remove and still charged 100 pp labor.

On time and Leon was extremely professional.Intend to continue to use MSCO.

Competent and thorough maintenance service was done on three Trane systems.

Tech is very through and professional. Always feel like system us in good hands

On time, professional and courteous.

MSCO is the best HVAC company I have used in my 32 in Virginia Beach. They are very professional and on time always. I highly recommend them for your HVAC needs.

Weve been MSCO customers for 17 years - always excellent service! MSCO Did an excellent annual inspection of all of our systems. The technician took over two hours to go over everything in great detail. Above and beyond the call of duty!

I was having trouble with my Trane Heating unit, it was not going into a defrost cycle .The Technician Mike was very professional and had my heater repaired in less than an hour. He also was helpful in suggesting a service warranty for the unit.

Did a periodic maintenance on the heating unit. Did a fine job. Did not take long.

They always do a great job. Friendly, prompt, and courteous, I highly recommend Mechanical Services Co.

Update 5/28/21 - Time for our Spring maintenance visit! We were pleased to see our service technician was Mike for this visit too. We received the same excellent service as described in my previous review. All systems, including the new air purifying unit, were functioning well and performing within normal limits. We will be requesting Mike for all future maintenance and/or repair visits.———————————————————Our service technician (Mike) arrived on time and had donned the appropriate [CDC recommended] protective gear before entering our home. He was friendly, polite, and professional. He completed a thorough inspection of our system, discovering a leaking capacitor in the A/C unit. We requested he replace the faulty part and he was able to do that during this maintenance visit, saving us the cost of a service call and likely downtime in the future. He also shared information about a new air purifying system MSCO offers. We had recently considered adding a system like he was describing so we asked him to proceed with installation of the Plasma-Pure Treatment System. I will update this review at a future date with our assessment of the new system.We’ve been customers of MSCO for almost 20 years and have always been satisfied and pleased with their professionalism, skill, and customer service. I never hesitate to recommend them to family, friends, and neighbors.

Disappointed. Our HVAC system stopped working so we called and the technician said we were next on the list. Then he calls 3 hours later and said he actually can’t come because his service manager said their contract customers have to take precedence. I understand this but don’t really understand why not tell us that first rather than telling us youre coming. So now we have to start over and hope someone else can come.

Had a Friday night AC shutdown. I called MSCO Saturday am and had a return call by David the technician in 10 minutes. He communicated with me and let me know throughout the morning and early afternoon where I was at in line to be serviced. Once he arrived he went right to work and diagnosed issue ASAP and had the part to fix it on the spot!! It is nice to see this standard of service still exists!! Would definitely recommend and use again!!

DO NOT USE THEM!!!! Purchased brand new Trane unit in 2016. The compressor went out in 2019, at only three years old. MSCO wouldn’t cover labor and Trane wouldn’t cover labor. Parts are covered for ten years. I ended up paying $1,535. Fast forward to 2021, same issue as before. Tech now says coils in the attic is bad. Service call was $323 and to replace coil $1,600. It’s funny the tech told me he had to call and get the price to replace then when I went outside and asked, he then states, “I have a price book.” I was like dude it’s ironic the prices are very similar. Lol, these people are a f****** joke! Trane is the worst unit and I personally don’t recommend MSCO or Trane. I’ve purchased over 15 units for my rentals since 2016, and none of them are Trane units...no issues with them at all.

Just a estimate for ac installation great prices.

Thanks so much to Mechanical Services for sending us a technician (per our heating/cooling contract with them) over the July 4 holiday weekend! Our tech arrived less than 2 hours after we reached MSCO to report that our compressor had stopped working. Happily for us, the problem was simple, the tech was able to replace a part quickly, and our holiday weekend will be much more pleasant than we feared!Many thanks, MSCO!

Tommy was great. Very professional.

Leon did a great job. He went above and beyond to discover an out of scope issue. Leon tenaciously explored our crawl space and connected a vent register- kind and courteous then entire time despite wet and dusty conditions. Pricing was fair and using the IPAD option was very convenient. Leon deserves a bonus for going into that dark, dirty and wet space!

David was extremely professional and very courtesy along with being very knowledgeable.

I have been with MSCO since the 1990s and I have always been satisfied with their products, service and maintenance. Their customer service is top notch, a quality you don’t find much anymore. Great job!!!

Leon was our service technician again. Outstanding!!!! Great Professional. Detailed, hard working and a pleasure to be around. Detailed in his explanations. Excellent representative for the company. Thank you for his service again.

I only gave 3 stars because of the promptness. Otherwise I would give 1 star due to price as it was over double another company. We needed to replace the capacitor. They were in and out in 15 minutes and it was almost $300. I would highly recommend getting quotes for different services before having them come out. They did not tell me the cost until after installing it.

EXCELLENT SERVICE from Leon H. today!! He went above and beyond to make sure our home was properly cooled...even had to climb underneath the house in a rainstorm to fix a connection! Highly recommend this company and hopefully you will get Leon H. as your technician!!

Called MSCO on Tuesday and spoke to super friendly and helpful employee, Melanie, and got an appointment scheduled for Friday. On Friday Mike called on his way, showed up promptly, and was friendly, thorough and professional while servicing all three HVAC units in the house. Took time to explain everything and made sure we are all set to change seasons. After using several different companies over the years with varying degrees of success I think we’ve found our new go to HVAC partner! Will definitely recommend!

On 2 October I had my 6 month service performed by Tech, invoice 403***. During this service Tech approached me with the Plasma Pure handout. He told me about the video online that explain how the unit worked. Tech told me that the unit was $583 installed. He said that it was normally $783. I ask how long it took and the model of the unit that was being installed. Tech said 15 -20 minutes and that the model was the one in the online video. When I reviewed the invoice that I received via email I notice a couple of things. One was that there was not a model number of the unit that was installed on the invoice. Tech did not leave any paper work telling about the unit; specs, cleaning, maintenance, etc... After watching the video again I saw that the unit was Model 602 a $400 - $450 per unit online. That said, I was charged $133 for 15 - 20 minutes of labor. Second was that the Pan Pad had gone up again to $33. I thought that I was under the ESA Senior/Military contract. The price that I can get the pad online is $6 each and I would think since you buy in bulk, they are even less. I know everyone needs to make a buck but 550% increase is a little hide. I also thought that part of the 6 month service was that the inside and outside units were to be cleaned out. This was not done. MSCO was highly recommended by my neighbor. I am very disappointed of the service that I have received.

MSCO installed our HVAC system and has serviced it for the past 14 years. They are always pleasant, and informative about the status of our system. With the twice a year scheduled service, we have been able to stay on top of any concerns and part replacements, ensuring the longest life possible for our system. I especially appreciated the safety measure of the technician and myself required to wear a mask.

First visit with Technician Travis, he was professional & explained the results of our system biannual checkup.Travis represents what we have come to expect from MSCO which is stellar service thru our annual maintenance agreement,

I’ve been a client for 10 years and would never use anyone else for our HVAC and hot water needs. Today, I noticed water dripping from the outside overflow drain. After inspecting the unit in the attic, the emergency overflow pan was 1/4 full of water. I called in a panic and two hours later, David was here! He quickly diagnosed the issue - a clogged drain, cleared it out & replaced the trap to avoid another clog.I am EXTREMELY satisfied at the level of customer service and support from David and everyone at MSCO!

Professional/courteous, beet and cleans up after finishing job.

Typically my yearly cleaning and check up takes 45-60 minutes for overall thorough inspection and cleaning and I feel like adequate care has been offered for my hard earned dollar... today I was left feeling very over charged for my 35-40 min visit and having to pay 125$+ dollars for the pleasure.... I am officially shopping around for a cheaper more professional service provider as of today....my unit is less than 6 years old and has always had proper care maintenance since installation what exactly am I paying for other than to have my coils cleaned and for someone to check my refrigerant levels? Ridiculous!

Maintenance tech pleasant and very professional