I got 3 different quotes from 3 different HVAC companies for a mini split system and Fusion was slightly more than the least expensive company. I chose to go with Fusion because Ben (the owner) was the most responsive, reliable, gave me a quote in a timely manner and really took pride in the way the unit was installed on the inside and the outside of our home. I would 110% recommend Fusion. His prices are reasonable and Ben and his team were a pleasure to work with!

I’ve just chosen FUSION HEATING, AC & INSULATION company - Virginia Beach (rates as one of Mitsubishi‘s Elite and Diamond Vendors) come out and install a very nice, quiet, energy efficient Mitsubishi Mini Split (AC/Heat) into my Sunroom this week.This was the best investment I could have carried out!!The entire Fusion staff from the first phone call provided to me that “First Impression” demeanor. Absolutely professional, compassionate and patiently provided all answers to questions without trying to place that salesman pressure that many companies attempt.The company owner came out to my home and took his time to explain the entire system, took measurements of the room, explained the steps that would be taken during the installation process.Fusion is definitely a truly customer focused & professional business. I highly recommend them!Thanks again to the entire Fusion staff!!Germaine

So, I used these guys a few years back since no one else in the area seemed to know what a Mitsubishi Mr. Slim was, let alone how to repair one. They were timely, professional, and a pleasure to work with. But thats not the important part...Ive since moved to Sacramento, California, but I still have friends in Norfolk. They were getting the runaround from a parade of contractors during this recent heat wave. I told them to give Fusion a call, and their experience was consistent with mine. Just top notch service.So, many thanks from the other side of the country. Fusion is the best.

Fusion began my new system installation less than 24 hours after my initial service call. The price was great and my installers, Antwan and Zach, were professional and skilled techs. This might be the first time Ive been pleasantly surprised by a HVAC company. Im usually left wondering what exactly I just paid so much money for; not this time. I cant think of anyway the transaction could have gone easier and the ten year warranty is icing on the cake. Thanks Fusion

I really appreciate the professionalism of the fusion workers. After their work was completed they gave me very effective tips on how to maintain an efficient system.

There was major leaking around my water heater and it was getting worse every time I ran the AC, so I called Fusion to schedule service. To my surprise, they had a tech onsite within 2 hours (in August!). Seth (the technician who responded to the call) was very friendly and professional, he resolved the issue, AND he taught me a lot about things I can do myself to prevent future issues...which I really appreciated. He also made a few suggestions for follow up services to avoid future issues and to improve the efficiency of my appliance. But he did so in a way that wasnt pushy, so it felt more like getting good advice from a friend, rather than a sales pitch from someone trying to get more business. I also loved Amanda, who took my initial call and sent me a copy of the warranty I lost. She provided excellent customer service today and is always so upbeat and friendly. So overall, I had an EXCELLENT experience with Fusion. And I plan to take advantage of the Fusion Family Plan for future maintenance because of how awesome their employees are!!! Their prices for annual maintenance are also way more affordable than competitors, so do yourself a favor and call them:)

Shawn Ponte was sent out to complete a repair. He fixed the repair after thoroughly inspecting the inside and outside unit! The unit now blows colder than ever !!

I called Fusion beacuse my AC was not cooling my home and they were able to get someone out the same day. Shawn was very professional, knowledgeable, and had the AC running back to normal in no time and even better than before. Would highly recommend. Thanks again to Shawn, the work done is greatly appreciated.

Great service! Amanda and Ben were both quick, courteous and professional!

I have been extremely satisfied from the very first appointment. Blake, my service technician is really great and knowledgeable. He is quick, efficient and on time, every time. Antwon and Zach who just recently installed my new AC are just as amazing. They really went above and beyond during their visit. Everyone has always been extremely professional, efficient and knowledgeable. For as long as I am in Hampton Roads, I will never use any other company for our needs.

Shaun, Zack, and Antwan installed a heat pump on our pool. They were very professional and answered all questions about the operation of the heater. There attitudes were positive as they worked hard to insure that the pump was connected correctly and we understood how to maintain it. Very happy with the installation process. Thank you.

From start to finish this company was amazing. Zack and Antwan who did the installation were respectful and professional. Ben the owner was the best.

Good, clean installation. Best price quoted for any 18,000 btu unit. Recommended contractor.

I used Fusion Heating. Air Cond. to replace my attic insulation. I shopped around and Fusion offered me a very affordable price to do the job. The crew came to my home and did an outstanding job. They removed the old insulation and plugged up any open cracks in the attic. The crew cleaned after themselves at the end of the work day and did an outstanding job. Workmen were very respectful. A very good company to work with, they inspected my attic prior to service and came and did their job. I would highly recommend them.

Zach and Antoine were awesome. Respectful of my property and polite. Did the job quickly and professionally

Ross, Zach and Mike arrived punctually at the time scheduled. They explained what they were going to do before they started the work, confirming that we were on the same page. I really appreciated that. Fusion removed the blown-in insulation from my attic. My reason for removing and replacing the insulation was because I was told by my exterminator that rodents (mice) had been living there in the attic and I needed to remove and replace the insulation. Ross, Zach and Mike removed the insulation from my attic using an insulation vacuum. I was amazed at how many bags they removed. The bags were about 7ft tall and 5ft in diameter. They were some very large bags. I was told that they weighed around 300-400lbs per bag. They removed about 8 bags. I would not have expected that there was that much insulation in my attic. I want to thank Fusion (Ross, Zach and Mike) for doing such a fantastic job.Thank you,Charles

We had a mini split ductless system installed in our room above the garage. Antwoin and Zack were an excellent installing team. They installed the unit in a timely and efficient manner. They also gave us a tutorial of the unit after finishing the project. We are very happy with it and would definitely recommend Fusion.

They installed my system and it works fantastic. I recommend this company to everyone looking into installing a ductless system.

Fusion did a great job removing the old flex duct in my crawlspace, which was in horrible condition, and installing new duct runs. I havent had a chance to get under the house to see the work yet, but all my vents in the house are now blowing strong! I am relieved to now be properly cooling and heating my home instead of having all that air escaping into the crawlspace. Everyone I spoke or interacted with was professional and attentive. Amanda was always nice and informative on the phone. Ross, who came out to assess and quote, listened and allowed me to rant about my disappointment with my home warranty. Zach and Antwan came out to do the installation and did a great professional job! Fusion was recommended by several people in my neighborhood and now I see why. They are a great company!

Absolutely great service! Reasonable quote, honest opinion when they could have just taken more money. The service was quick and on time. And now I have a controlled temp in my garage for my workshop! Thanks to Ben, Zach and Antoine as well as the friendly staff answering the phones. You earned yourself a loyal customer!

Contacted Fusion in regards to inspecting a system prior to purchasing a home. Bridget was phenomenal talking with me and making sure they understood my concerns and exactly what I was looking for, and Ben was just as great, with honest quotes and being real about issues that could be identified. Would definitely recommend using them for any future issues!!

Fusion came out when our heating stopped working and found the problem with our old system and recommended a replacement system. They installed it fast with a new thermostat We didnt like it because it didnt have wifi, so we asked them to replace our old thermostat, which they did quickly and gave us details of changes with the new system. They are a wonderful company and I would recommend them to anyone that needs a repair quickly or wants to see what a new system can do for their home/business.

Superior customer service from Ben and Amanda and their top-notch crew of professionals: Dominic, Antoine, Lucas, and Sergio. Product and installation delivered as promised and on-time, plus they made extra effort seal off old duct openings, remove the old system, and tidy up when all done. Their price beat a previous company with which wed done business for over a decade. A most satisfying customer experience from start to finish.

Andrew and Alex insulated my garage walls. The house is 20 years old and they were able to come in, insulate the voids completely. The space maintains temperature now making it usable for workshop activites. I live in an active Naval jet training area and this helped with the sound. Andrew and Alex showed up on time did a great job and cleaned up well. They even cleaned up my rock bed that had some insulation in it. The entire process was about 4 hours. I highly recommend this team. Very good communication from them also.

This has been, by far, the best customer service and professionalism to date. The owner of the company came out to perform the survey and provided an exceptional quote. His team showed up and performed the work, and it was a complete pleasure working with them, even in the midst of me making changes on the fly--Appreciated the patience. Just as an aside, I had three other certified Mitsubishi distributors who provided me quotes, which were all somewhat comparable, but the customer service and the attention to detail was spot on! Highly recommend Fusion Heating, Air Conditioning & Insulation.

Ben, Zach, and Blake all did a fantastic job. We only spent one night without heat, as they were there right away the next morning to ensure we would be good to go. Highly recommend Fusion Heating, Air Conditioning, & Insulation and their crew of professionals.

They did a good job it took them about 3 to 4 hours they showed me everything they did clean up everthing nicely i would recommend them to my friends and family

The Fusion Team showed up first thing in the morning to install my new HVAC system. The team was able to complete the job and did a quality install. The team was very professional and knowledgeable. I would highly recommend them to my friends.

I had a bad experience with this HVAC company in 2017, they have since reformed and are in alot better shape. Fusion reached out to me and did everything reasonable to make it right.

After struggling with other companies, Im glad I was recommended to Fusion by my sister. They were so professional and fully explained everything to me. They made sure I didnt have to go without heat for long getting me in quickly first to try to repair then ultimately replacing the system. I would definitely recommend them to anyone and would call them again if something goes wrong (hopefully in the way distant future).

Never on time, denied to fix problems with HVAC. Unprofessional & rude. They set an appointment up then canceled it.

Ben, Alphonso and Zac did an awesome job, professional and very easy to work with. I would recommend them and use them again in the future.

Had a great experience with Fusion Heating, Air Conditioning & Insulation to install blown-in insulation in our attic. Got a consultation very quickly. Ross was very informative and happy to answer all our questions. Ross and Zach were prompt arriving to our appointment time, thorough with explaining the process and even finished early. They left our home clean after the job was done. Highly recommend this company for your insulation needs. Ross and Zach were professional, knowledgeable and my husband and I are very pleased with the entire process.

Fast and friendly service by a very respectable and informative staff. Amanda was a phenomenal help, always keeping me up to date on arrival & giving outstanding customer service!

Ben was very helpful and informative and the install crew Zack & Antoine were top notch professionals! Very timely, courteous, and skilled. Even gave us a walkthrough tutorial at the end. They were all a joy to work with and we would highly recommend them!

Getting a new a/c unit installed seemed like it was going to be a huge problem but Fusion heating and A/C helped me and walked me through the process effortlessly. Amanda was a huge help and I would gladly recommend them to family and friends.

Insulation Installers Zach and Antwan arrived on schedule.They were very professional.Cleaned up the area when the job was completed.Will definitely recommend to friends and family.Thank you.

Called to request an estimate after receiving high estimates from other companies. Benjamin came out and provided the lowest quote our business had received. This was important as were a non-profit organization. The work was completed the next day after we signed the proposal. His team installed a Mitsubishi split system in our garage in less than 5 hours and left the area clean. Very professional and personable. Highly recommend this company!

Outstanding work. Easy to set up and get installed. Their installer was certified electrician so no electrician needed (saving $$$).Quality of install was amazing, down to the size of screw they used on the hardy board so it wont crack.They beat the competitors quotes SIGNIFICANTLY!!We love our new unit and will use Fusion to service our units for as long as we own a home here in Chesapeake!

Blake is the man! He really cares about his client. He showed up on time. He recommended me to do the services that I really needed. Before he left, he went back over and double check everything to make sure everything was working perfectly. Thank you so much, Blake! You would not regret it if you are using Fusion Heating.

Fusion is great! Got someone out to my home in a timely manner. A good looking, well put together, and knowledgeable gentleman arrived for my appt and got me squared away in no time. Would recommend them to anyone in need of hvac services!!

Wonderful experience! They replaced my water heater with a tankless water heater and I could not be happier! Very professional and fast! I will definitely use them again!

Amanda was a superb help dealing with the testing of my pool water, giving me directions and providing chemicals to close my pool! I just love Fusion pools! Now all we have to figure out is why my pine trees are leaving brown dots of stains all over my fiberglass pool! Amanda has been working on it ! Thanks to Mike, Courtney and especially Amanda for all of your hard work!

Very satisfied with their service due to being customer service oriented and very professional.

Fusion has come to my home twice and both times Blake was respectful, professional, and knowledgeable! This company has great response times. Usually can get a tech out the same day! Definitely recommend fusion to my friends and family!

CALLED Fusion for an estimate on bringing my attic insulation up to code. Ross came out and was professional, knowledgable and answered all our questions. Out of the four estimates I had Fusion was in the middle. I decided to go ahead and hire them. Ross, Zack and another person (Mike I think) came out the next day. They were very prifessional and careful not to damage or scratch my new gutters or windows with their hose and did a great job.I am having a gouse built and will definitely have them give me an estimate for spray foam insulation and sealing crawl space.

Fusion installed a new Ruud heat pump system in my home. I am so happy with my purchase. My energy bill is lower. Fusion made the process so easy. I would highly recommend this company to any one needing a new more efficient system. Thank you Fusion.

Zach and Mike were great! We had R38 insulation blown into the attic. They were on time and cleaned up thoroughly when they were done! They took pictures to show me the work they did. Awesome guys!

I was in the market for a company to install spray foam insulation in a new workshop I recently built. Fusion offered a price below the competition while providing a service and experience I was highly satisfied with.

From estimate to final clean up, this company did great communicating and throughly installing our attic insulation. Shout out to Ross and mike for their hard work.

We have an older A.C. system that has been giving us issues over the years. We have been putting off replacing it due to cost.First time using this company and WOW! The fastest repair I have ever experienced over the years. Tech was very knowledgeable, great communication. Highly, highly recommend.

Zach and Mike did a great job installing new insulation in my attic. On time and were careful when working in my attic and around my garage and home in general. Thanks guys.

Ross came out and gave me an accurate quote in a short amount of time. Without knowing it he almost exactly matched another quote I had already gotten but after talking through some extra work I thought I needed he found a way to save me even more money.Ross and Zach showed up on time, were professional, and got the job done faster than they estimated. The attic looks great! Thanks Fusion!

Our AC was on its last leg and died after the hurricane this past summer. So all HVAC businesses were slammed. Fusion got us on the schedule and gave us a portable AC unit until our system was fixed. They were super day and super helpful!

True Professionals, Outstanding Quality, Terrific Value:I could not be happier with the installation of a Mitsubishi ductless mini split system for an addition on our home. Fusion quoted a very fair price, well below the local competition, and was able to schedule the project install only a few weeks from the initial consultation.The technician who conducted the install, Shawn Ponte, was extremely professional and knowledgeable. He went above and beyond to make sure the job was done correctly and safely, and he even identified and corrected some improperly installed wiring from an unrelated previous project (prior to home ownership, unknown timeframe/installer).Everything throughout the whole process exceeded my expectations and I give my highest possible recommendation to Fusion Heating, AC, & Insulation for all your HVAC needs. And again a huge shout out to Shawn Ponte and his apprentice Skylar for their outstanding work!!

I am new to the area and Courtney was immensely helpful. She answered all my questions with genuine kindness and made me feel I could trust this company with my needs. Highly recommend!!

We were very pleased with our experience with Fusion. Their team was professional, prompt and knowledgeable. They were respectful of our home, our napping baby and our extremely excited dog. They insulated our attic and crawl spaces and did an excellent job. A variety of options were presented in our quote to ensure that we could meet our budget. I would definitely recommend this business.

They installed spray foam insulation in our 100 year old house. From bId to completion they have been easy to contact, prompt with replies and straight forward with the answers. If they dont know something they tell you and get back with the honest answer. The day of the job they were 10 minutes early. The crew took time to walk thru with me and did it right the first time.Id hire them again in a second.

I had a lot of questions and Courtney in the front office was able to provide me with all the answers I needed! I was met with professional, kind and friendly customer service which is hard to come by these days! I will definitely be using Fusion for all my pool & HVAC needs in the future!

I wanted to help a smaller business during this Pandemic, but also get quality and professional service. I believe that I received everything I wanted and needed. The installers were very informative and thorough with their cleanup. I would definitely recommend them for all of your heating and AC needs.

Zack, Mike and Antwan just finished insulating my attic. Very kind, polite and professional. Highly recommended!

Very professional and competitive prices. Did a thorough job and addressed all concerns I had. Would recommend to anyone I know. Thanks!

I called fusion for some HVAC questions and they were able to get me my answers and hopefully solutions I am looking for! I got Courtney on the phone and she was super nice and helpful!

I called Fusion regarding my AC unit in my new home and they were very helpful and polite. Courtney went above and beyond to answer my questions and explain everything to me, I would highly recommend this company to anyone!

Fusion is a very reputable company! They service both our home and our business and we do trust their service! I would highly recommend them!

Ross was very helpful. His knowledge was exactly what I was looking for. His professionalism was appreciated.

Courtney was very professional and helpful. She was patient and kind. Excellent customer service.

Ross was very helpful in maintaining my systems, he was on time, quick but effective, gave me tips on how to get the most out of my system and even gave my pups some love that made them very happy. Highly recommend!

The Fusion technicians and those I spoke with at the main office were very professional, and courteous. I was very impressed with their responsiveness, technical knowledge and follow-up (providing warranty information, etc.). Great Job!

Very responsive . The technician and the install team are very professional and courteous.

Ross Jordan was a very pleasant and professional representative of this company. He was very knowledgeable and helpful when answering all my questions.

Professional, on-time mini split installation performed by top shelf technicians respectful of our home and courteous to my family. I appreciated the flat rate quote and that they stuck to it. Start to finish, five hours and they cleaned up leaving my house spotless. The highest recommendation for Fusion.

Great job. Always a pleasure working with Courtney, she’s always so professional and helpful. Thank you!!

Used Fusion to install insulation in my attic. Ross and his team were professional and got the job done even before the time I was told. Thank you so much.

Fusion installed a hot water heater. They fit me in because ours was so bad. They were great. They are on time, friendly, and go out of their way to help. They have done several things for us and I would always recommend.

I recently had a complete air conditioning system replaced for my 28 year old system. I have a gas Apollo heat system with an air handler in the attic. Prior to getting several quotes and brands of units, as well as to knowledge/install, and labor warranty (1yr versus 30 days of other companies), I decided to go with Fusion. After reading through other customer comments on our neighborhood site for repairs, handymen, etc., Fusion was the winner.I scheduled an appointment with Ben, knowledgeable/professional in providing advice to systems, as well as determining the correct size unit for my home (3ton vice the old 2.5ton). Upon receiving a written quote and for all work to be performed, I scheduled for the work to be done (1 week after signing agreement).The following week, two techs came to my home as scheduled for the install. Domonique and Antwan arrived around 9am and finished around 6pm. Both guys worked extremely hard in removing my old units and installing new ones on a day close to 90 degrees. They both were knowledgeable and professional, and they didnt mind my persistent questions during the install.All in all, beginning with Courtney (customer service) friendly, polite, and followed up with any questions or concerns that I had. Ben, Domonique, and Antwan all professional as to the needs of my home and installation.It is with my recommendation, that you cant go wrong with this company.It was a good experience from beginning to end with this team, not to mention, my house is the coldest it has ever been! Thank you Fusion ..

Came to do insulation in my attic while I was at work and my wife was home. They were on time, professional, cleaned up after themselves, and produce a high quality product that I expected. Highly recommend.

Friendly quick communication. Worked with our schedule to make it happen as we are trying to sell our house. Techs did great work. And we’re also super friendly. Can’t say enough good things about Ross and team

Courtney was the best with my questions.Couldnt have had a better experience!

Ross was very professional and was able to answer all my questions and gave me great advice.

Technicians and sales team were easy to work with and knowledge. Team arrived on time and was done working quickly, cleaned up and took lots of pictures to show the work done. Would gladly hire again or recommend to others.

There is nothing I can complain about this company. Their service is great. Very professional and friendly people. I would definitely use their service again and highly recommend them.Thank you so much!Yesim

I called Fusion to have them remove a mini split from my home. I was impressed with the entire process from booking through the completion of the work. I am used to having to call contractors multiple times because, in my experience, they tend to be unresponsive. However, Fusion followed up quickly and without my prompting. The technicians arrived within the time frame we had decided on and were efficient and made sure to tidy up and help me turn off lights, close doors, etc. that I had opened for them. I would highly recommend them--great people!

Fast, friendly, honest, reliable. Ben and his crew just did a beautiful installation of a Mitsubishi mini-split for my cottage. Looks great, and you can hardly hear it running. I think Ill put 2 more of these in my main house. And, of course, Ill call Ben to do the job. Thanks guys!

Excellent and timely service. Finished in 45 min for originally scheduled 2.5 hr. Demonstrated multiple cleaning and maintenance techniques/tips. Very up to date on knowledge and transparent with all recommendations.Awesome visit!

Wow! Blake Davis truly cares about his client. He made sure that my system was up and running before he left my house after several hours of diagnostics and repair. He is smart and strategic! He applied different methods to resolve the mystery issue I had. The company before him that came out just collected the diagnostic fees and said the problem was my thermostat. Blake definitely proved them wrong. I am extremely appreciative of his service, his attitude of willing to whatever it takes, his professionalism, and his knowledge! I just can’t thank him enough for everything he has done to give our heat back to us! Thank you Fusion Heating, thank you Blake!

I called Fusion for help with my heat during a very cold spell. They did a great job showing up on time and getting me back up and running quickly. They will always get my business! Polite, clean, trustworthy, everything you look for when a company is coming into your home.

This company is amazing! They answer your questions without any hesitation, small family company, quality workmanship, and are always willing to go out of their way to make sure you’re satisfied. I always refer fellow friends to this company, especially all of my fellow military families who are new to the area and always looking for new businesses when they’re in need. Y’all won’t be disappointed to give them a call!!

Fusion handles all of my business office HVAC needs. They installed a splitter to more evenly heat and cool my office. We saw immediate relief with a more comfortable workspace throughout our office. I highly recommend their annual service plan to keep your unit operating at peak performance. Give them a call to see how they can make your space comfortable.

We use Fusion for our HVAC maintenance and decided to also use them for insulation correction in our attic because ours was terribly insufficient. Ross and Zach were very helpful and friendly. They got the job done quickly and were very respectful of our home.

This Company is much more than HVAC... Fusion took care of my storage attic insulation needs. Ive had a problem for years where I felt heat in the summer and cold in the winter when opening one of my walk-in closets. The storage area behind the closet was never properly insulated... Ross Jordan provided a detailed quote to finally fix this issue. During the entire process, Ross and Zack displayed professionalism, attention to details and respect for my home the whole time, with Ross giving me updates and timelines from start to finish. Thanks... I highly recommend this company.

This company gets the highest possible rating from me. The owner of the company was very informative and knowledgeable regarding what type of air-conditioning unit I needed. The workmanship is excellent. I live at a condo and have 8 A/C units outside of my bedroom wall and my unit, by far, is the most quiet. Two of the units are less than one year old and they do not compare with the system that Fusion heating and air-conditioning installed for me. Fusion heating and air-conditioning is the “best of the best!”

We had our AC system maintenanced through fusion. The tech was great and knowledgeable! Definitely will use them again for my HVAC needs!

It was very easy to work with Fusion. They offered a fair price for attic insulation install, and they were able to schedule and complete the service quickly! Their staff is friendly and knowledgeable. I would highly recommend them!

Dom and Antwan arrived promptly as planned. Explained what they were going to do and how long it was going to take them to finish exchanging out my entire Heat and AC system. I had worked a 12 Hour shift the night before and didn’t hear them in my attic. They were extremely quiet and respectful of my house and situation. They informed me when they were finished and showed me how to use my new thermostat. They left my house very clean as if they were never here. I would highly recommend Fusion for any of your HVAC and insulation needs. I will be using them if the need arises again.

Fusion Heating/AC & Insulation did a fantastic job! Employees were on time professional, and very knowledgeable of the process answering all my questions and concerns reassuring me of their capabilities. I definitely would recommend their services.

Great experience and great price. Our AC unit went out in the middle of the summer. Ben went over all of our options and gave us a great price on a new unit. Shawn came out and promptly installed the new unit. Very professional, good attitude, and even fixed some of the previous install. Would definitely recommend. Honest, High Quality work. They do a great job!

They guys were so professional and careful. They had drop clothes in places that I am sure their boots never touched. They asked about opening doors and were sure not to let out the cats. Ben showed me power outlets that they had changed and doubled checked them with me so that we would not hurt ourselves when we take out old thermostatsI just today had a friend looking for a heating and ac company and was quick to give her this companies informationAlso they offer financing that fit our budgetVery satisfied for sure 👍

Fusion did a great job taking care of my complimentary cleaning by giving them a referral. I didnt even expect it! Blake the technician was both amazing and informative on the cleaning and teaching me about my system. The people at Fusion are great professionals. Highly recommend!

Every time the the appointment is made it’s easy and convenient. They show up on time and don’t treat you like you don’t know anything. They are professional and do good work. Whenever I need anything they are whom I call.