Absolutely the worst service department Ive ever dealt with. They put me on hold for over 20 minutes and never got back to me. I called back several times and no one could answer simple questions. They want you to use their web scheduling app without letting you know if they can perform the work. They believe they are too important to take time for the customer. Totally unprofessional.
While the dealership is great, the service department is horrible. Worse than the fact that everything is about the upsell, the guys that check you in dont know much about cars. The little that they do know is used to try to sell you on unnecessary appointments and maintenance. Squeaky rubber bushing that needs grease; its probably something bigger causing the squeak. Set up an appointment and will find whats wrong. Meaning theyll find something to charge you for. Software needs updating. We need to do a complete inspection to make sure all your sensors are good. Complete b.s. I hate dealing with these guys. They took the 1960s pushy car salesman and moved them to the front of the maintenance department. Terrible. Buy your car at Alan Webb but dont get your maintenance done there.
Great comer service and had the pat I was looking for in stocks!
Delt with Brian in service department very professional made every thing smooth and quick will do all my repairs here.