Removed and replaced A/C exterior unit. This was done so that a concrete slab could be placed and the unit re situated on the new slab. Element worked very well to accommodate the contractors schedule. The technicians were very prompt, professional and friendly. They worked very hard to limit the time the unit was down and when replaced performed a service to ensure proper functioning. They were so good that I will recommend Element to anyone I know who need heating and air condition service.
They cut my wire to the compressor and quoted me $5k to replace my coils which did not need to happen they simply needed to be un-thawed, not replaced. When I contacted Elements manager, there was no effort made to resolve the issue correctly or to accept any responsibility for the misdiagnosis that could have cost me more then 5k. Element Heating has lost my trust and my business. I feel as though they were trying to take advantage of a single mother. I have since contacted another company who came out and easily and inexpensively fixed the problems caused by Element.
Element was wonderful. Jose, our service tech, was very courteous and knowledgeable. After dealing with another heat/cool company in Twin Falls, Element soothed our concerns. Element promptly serviced our system with genuine concern. I appreciate Elements professionalism. Well done.
I have had many other Heating & Cooling relations and worked with others but by far Element Heating & Air are the best. Thanks Amy for the quick scheduling and the way you treated me on the phone. I made one phone call and within no time Amy called me right back scheduled the service at my home and the tech Austin was there the next day! WOW! Austin was on time and very efficient with my time and the service he preformed was the best. I am a very busy guy and my time is very valuable to be and Element understand that. Thanks for the 5 star service!!!!
Amazing customer service!! They were able to get out here within the week and checked our furnace and heat pump out! Professional and friendly technicians! I will definitely be using them again in the future!
Element has always been fantastic. Their availability is always great as usually we can get them to come out next day. Always willing to work with you. Always polite and professional.
We had great results when Austin came. He called, then arrived a week earlier than we expected, He connected the gas lines to our furnaces and gas fireplace, and then tested and adjusted them. He answered our questions, and did a great job. We have peace of mind knowing that everything is functioning safely and correctly.
Had an AC problem and called around, everyone wanted to upsell me a new AC unit. Element took the time to look at the unit we have and fix the problem. Very friendly, very professional.
My experience with Element has been wonderful. My AC died in the middle of this heat wave. The tech was out that day. My system needed replaced. The sales rep came while the tech was finishing up, gave me a fair price, and 3 days later I have a new AC system. They cleaned up the shoddy work from the previous company, were professional, friendly, and worked me into their schedule quickly. I am very happy
Justin and his crew worked overtime in the middle of winter to replace my furnace and duct work. We had, arguably, the poorest installation imaginable. The difference is astounding! We set the thermostat once and didnt think have to think about it again all winter. We could not be happier with the design, workmanship, cleanliness and service we received from Element Heating. I am recommending Element Heating to my friends and clients.
I have used element heating and cooling twice now. Coel was great at servicing our furnace and answering any questions i had. They were able to come out the same week I called and were cheaper than expected
Element Heating & Cooling is a first class company that are reliable, loyal, and trust worthy. They have done work on both our home and my office. They take the time to explain and educate you in their work and products that helps you appreciate they value of their company and what they have to offer. Their staff was always friendly and helpful when we called in, and professional on the jobsite. Justin and Bobbi are great business owners who are involved in their local community and are also both hands on in their business. You couldn’t ask for a better company to do business with.
After getting ripped off by another company in twin falls I called Element. They came right out and fixed the problem in a timely manner. Great customer service and very helpful. I will call them for all future furnace needs.
I just finished having a Central Heating and Air Conditioning system installed in my house by this company and I am very pleased with the service I received. These people are professional at what they do. They tackled a job that almost no one else wanted to do in this brutal weather and they did it fast. This was a very pleasant experience for me.
I was looking to have our ducts cleaned and called and left a message with Element. When they called back (Kelly was the mans name who called), he explained that they dont do duct cleaning, but then spent 7 minutes and 56 seconds (just checked the call time) explaining what he knew about duct cleaning, who does it in our area, who he would use, why he would do it and took time to answer all my questions, even though they didnt stand to benefit in any way from the conversation. I can honestly say it was the best customer experience that I have had this year. I wanted to hire the guy! I willingly trust a company and/or employee so willing to go out of their way to help me. Awesome. When I need their services they will be at the top of my list.-Peter Clark, Twin Falls, ID
You know how you wish you could find a company that actually cared?Element heating is all that. I used element heating for a new heating system in my house. I was so impressed, they installed the HVAC and gas on a million $ building I just built in Hailey. The owners Justin and Bobbi are in the office and they care. If something doesnt go just write, they will make it write. Very few companies around like this. You will thank me. :)
After dealing with crooked HVAC companies in Twin Falls. My wife and I found out about Element the owner himself came to give us a quote. He told us he would have techs at our house the next day. They showed up almost an hour earlier to get started. Element replaced our furnace and went above and beyond. They fixed a couple things that would help insure extra life out of our a/c system, at no extra cost. They took very good care of us. We definitely recommend these guys.
Justin and his entire crew at Element Heating stepped up huge for our community when the Disabled American Veterans Hall / Veterans of Foreign Wars building was being repaired. We had put out a request for bids to replace the swamp cooler for the building, but Justin asked if he could just take care of the whole thing. Elements entire crew donated their time and all of the equipment to replace the heating and cooling for the DAV / VFW hall. Thanks for your HUGE contribution to our Veterans in Twin Falls!! Scott Martin
Very impressed!!! Coel was my technician today or AKA HVAC healer! Very professional and honest!! Appreciated the positive feedback!! Element heating is the go to place!!! Thanks