I cannot emphasize enough how great my experience was with this dealership! Not only did I walk out of here with a car I’m proud to drive but the customer service I received was also phenomenal. Mushtaq was the salesman who helped me and my husband and made our experience of getting a new car stress-free. Not once did we feel pressured or uncomfortable with him...he sat us down and asked us a few questions in order to show us some cars we might be interested on based on our answers to his questions. He was extremely helpful and knowledgeable about the cars. He had a positive attitude and made great conversation throughout the whole process. If you’re looking for someone who will actually listen to what you want and not try to steer you off to something completely different then this is the guy you want to help you throughout your car buying experience!

Service and quality of work was outstanding. Four people actually stopped what they were doing to see if they could help me. Customer service was definitely on their mind. The only downside is the cost. But you do get what you pay for.

Architecturally beautiful and functionally excellent dealership.

My experience at Jackie Cooper Imports was wonderful. They treated me like a queen.Adrian was the best in showing how my car works in and out. Very customer proficient.Stan was great to work with. I would recommend this Car dealership 100%.

Its hard to put in to words the level of service we experienced at Jackie Cooper Mercedes-Benz. Greg Gleeson and Chuck Griffith went far above and beyond, they provided a level of service Ive never experienced in my entire life. I wasnt buying a $120.000,00 car but instead i was buying a $20.000 car, what sets this dealership apart from all others is how they treated us like we were the most important customer that had ever walked through their doors. The day after I bought my car I found some issues with the paint that I had not noticed before and they still received us with open arms and had my bumper repainted just to make sure we were happy.... Its worth to mention that while we waited they gave us a band new 2019 C300 to drive until the car was ready.Greg and Chuck, we are very grateful for your amazing service and for putting up with my pickiness.This is what used car buying should be like.

Well the reason for this 1 star is that you will get respect only if you are dressed nice . No shorts or t- shirts will do it .they judge you by what you wear. I just hate fake peoples and place like this where you get judge my the looks not knowing what you have in your pockets .Here is a perfect text message what I got from them

Jared was very helpful.

What an amazing group of people. We were treated with the utmost dignity, respect and complete transparency. We received top dollar on our trade in plus a fantastic interest rate! Stan, Ryan, Jeff, Amy and Adrian went above and beyond to accommodate all of our needs and requests! We are the proud owners of a beautiful, reliable 2019 Mercedes SUV. Thank you! Highly recommend!!!

Best automobile service experience Ive ever had

Service is above and beyond. John Taylor is the man who helps me every time I come in for service. I have a very busy schedule and he worked around it, and even ordered me a LYFT to work so I wouldn’t be late. It is rare that I am just blown away by great customer service but they definitely deserve the 5 stars!! (:

Visited 4 weeks ago and learned that theyre certainly better than 4 years ago. Back then, I paid in excess of $100 for a key that they would order and program for my car upon its arrival to the dealership. ONE YEAR LATER, they still hadnt called. By that time, Id upgraded my vehicle, so the key was no longer needed. At the dealership, theyd no idea who dropped the ball in never communicating with me. They agreed to issue a refund to me. My recent experience with Connie was very pleasant.

Connie Harrell is wonderful!

Great Service and Sales Department. Don in parts is second to none and Connie and Brandon have been there to answer all of my questions. Even the crazy questions. Very knowledgeable and polite. Thanks for all the great experiences and for those in the future. I definitely recommend to anyone looking for a professional service department to try Jackie Cooper Mercedes. Best service department I have ever been to.

This dealership is amazing! Everyone was extremely helpful. They went out of their way to help me and make it possible for me to get a car. I would highly recommend them to everyone! I do not normally care for salesmen but they are different. They are not pushy and make you feel welcome. Kendall Taylor was the salesman who helped me. He made the whole process very easy. Also Chuck in the business office was wonderful to work with, made us feel at ease, and did all he could to help us. After my car buying experience at Jackie Cooper with Kendall Taylor and Chuck Griffith I would highly recommend them to anyone.

I think most people have a somewhat natural apprehension about the car buying experience, and in particular how working with sales people at a dealership can make you feel. The truth is, a customers experience with their salesperson, positive or negative, says a lot about how people perceive their experience with that particular dealership, whether deserved or not. If you have a bad experience you leave feeling like the rest of the dealership must be just as questionable, you leave with a bad impression and are not likely to return or refer anyone you know. Conversely, if you have a good experience, you will not only feel refreshed about their sales culture, but it will spill over into your attitude about their service department, business office and the rest of the dealership as well. After working with Kendall Taylor at Jackie Cooper, I can tell you unequivocally this guy gets it! He understands customer service, he understands people and he understands what it takes to make a customer for life. Kendall was very conversational, very laid back and just down to earth. He was never pushy or rude, but he also did his job and was not afraid to ask me if I wanted to take it for a test drive or keep it for a few hours to see if it was the right car for me. He was patient with me as it took me over a week to make up my mind, and yet the whole time he was looking out for my car and trying to protect it as much as he could, while still being fair to his employer.The truth is, we all have to purchase a car at some point and any dealer can sell you a car. However, Kendall understands that people dont do business with dealers, they do business with people, people they trust. From the beginning, I could tell Kendall was more interested in establishing a relationship and making me feel at ease. Sure, Kendall sells cars, thats what salespeople do, however every dealership needs more people like Kendall Taylor, he was great! Im confident Jackie Cooper will exceed my expectations in every other way as well.One final compliment to Andy Truman as well, he was not only a very knowledgeable sales manager about the particular Infinity I was researching, but he was gracious enough to stay late on a Saturday night to help me and Kendall wrap things up, and was instrumental in helping us close the deal. There were things I wanted addressed on the vehicle I purchased and he was willing to negotiate with me and help me feel comfortable not only about the price, but about the overall value.Thank you both for all your attention and detail, this is my first experience with Jackie Cooper but it will definitely not be my last!

Cameron is a wonderful example of what a Sale Professor should be. He conducts his sales with genuine personality and humble, yet sophisticated business acumen.Cameron and everyone I meet at Jackie Cooper Imports conducts themselves in this manner. Making a car purchase is often times an extremely stress process to endure, even for the most capable buyer, not at Jackie Cooper Imports, though. Jackie Cooper Imports team is concerned about the reputation they have built over the years, which shines through when talking to any one of its representatives.I hope to not have to buy a car anytime soon, the one I purchased from Cameron is a quality vehicle, but if I do need to buy another vehicle:This is the place to buy a car. And this is the gentleman to sell it to you.

Good service, but you might have to stay on your service manager to make sure the technician did a thorough job. My car had to be taken back twice to completely fix everything that shouldve been handled the first time. However, the service manager, Denny Martin, and my latest service advisor, Chris Matthews, were great and made sure everything was completed properly without me paying for extra diagnostics. Definitely contact Chris the next time you need your Benz serviced.

Cameron in the service dept is awesome. I took in my Mercedes and I was very pleased. I was in and out and needed my tail light bulb fixed and my keys had low batteries. I was there a total of 7 min and we had a great conversation. Oh by the way no charge. Go see Cameron. You are awesome Cameron. Thank you.

I recently went to Jackie Cooper Imports with an interest in the 2011 Smart ForTwo convertible. There it was, sitting in the showroom of the Smart Center. I was greeted by the friendly staff, and was quickly matched with sales professional Mark Hughes to discuss the car and take it for a test drive. Firstly, he showed me how everything worked and answered all of my many questions I had about the cars features, reliability, safety and upgrades. I then test drove the vehicle and had a great time doing so. Reaching the purchase price I wanted was stress free and exciting. No haggling, zero money down, up front discussion of the financing. I also met Tracey who made me feel even more at ease. Overall, a very pleasant experience, will gladly go back for my maintenance. Also, being a Smart Car owner has been very fun!

If you need to buy a car go see Mikey Molina! He is top notch and will take great care of you. I have done business with him 4 times and he has always treated me well.

Not happy. I took it in for oil change. Waited while service was performed. Drove home, parked car. Next day, I drove from 61 n Yale to 21 n Columbia. Smoke was billowing under hood. Then went to 31 n Sheridan. Again, smoke. Drove back to J.Cooper. John, svc dept, met me, found leak.Very inconvenient.

We purchased a car from Jackie Cooper and had a wonderful experience. They were quick and efficient. There was no hassling involved in the sale. When we went back for maintenance, they went above and beyond to treat us like valued customers, and our sale was not that big. We will definitely recommend Jackie Cooper to friends and family, as well as return in the future ourselves.

The service is top notch. Ask for Blake! Always a pleasure to visit!

Never ever do business at this dealership..service dept is the worst Ive ever had to deal with ..last visit mechanic signed off all work complete.. When I got in my car service reminder not cleared, tire pressure symbol still on, dirty napkin on the passenger side floorboard .. But they did call and tell my I needed new brakes (WRONG).. And this was not the first time I had problems with service dept.. And get this the lady did a follow up call on my service and told me I would be getting a survey from Merceds and I told her that I couldnt wait to fill it out.. Yep never got one..uhmmm..

The lie They sold me a car They show me carfax never been dam is find out was damage not report to the insurances Is gonna cost me 5000 to fix

Irritated with service right now. Still WAITING. Was told 1.5 hr at the most. Its been over 2hours and was trying to do this during lunch. Employer not happy. On a positive note, love the staff and vehicles in showroom.

I just purchased a car today. Everyone was polite, getting the car went VERY smooth. Brian Gross was a very big help. He went above and beyond to make sure I had the car I wanted. He wasnt pushy either and very patient. I definitely will be getting my next car from here!!!

Great service

My husband wanted me to have a new Mercedes so we went to Jackie Cooper Imports. Mike Myrick made our decision an easy and pleasant one. We picked out our new E350 and were on our way. Theres a lot to know about these fine cars and everyone we met was more than helpful. It was a far better experience than anywhere we have purchased a luxury car before.

John was our service manager and his communication, helpfulness and customer service is exceptional. He went over and above to assist us with having 3rd party warranty cover the repair, and although they would not budge, I really appreciate him taking the extra time to help. Excellent job and thank you for all your help.

Best place to car shop and buy. I have bought three 3 different times and always get a fair deal and superior service

I took my car there to get my air conditioner fixed this past summer, mainly the compressor (which had a leak). While they were able to take it in and get started on working on it that day, and while it worked fine for a while after getting out of the shop, problems had arisen no less than a month later.The air conditioning fan works sporadically (it used to work fine before I took it in - it just wouldnt blow cold air because the compressor was shot). The compressor is fine (brand new), but the problem is the fan itself not spinning or turning 70% of the time - to turn on the fan, I have to let my car get up to near highways speeds before maybe an air current will catch the blades and start the AC unit.. When its over 100 degrees Fahrenheit outside and very humid, a faulty A/C unit can be a death sentence - I got heat exhaustion in a traffic jam because of this shoddy work. The vents in the center no longer blow out any air, only the sides and the ones for the windshield.The car also has a terrible leak on that side of the car (which is where the air conditioner is situated) - whenever it rains, that side of the car gets flooded. At first I thought it was an issue related to the seal on the roof (maybe it trickled down through the doors), and so I used silicone sealant to fill the gap. No luck. Then I looked a bit lower, and tried to figure out what was directly above the leak, which is the air conditioner. After taking off a panel and examining the insulation, I noticed there was water dropping onto the insulation, and extended further up to where the A/C unit is. This has lead to my car constantly being wet on passenger side, which makes the interior fog up and constantly smell like mildew or mold.I will never get my car fixed here again. Especially not after the hefty price they charged for such a shoddy repair.

Ok, I live in Edmond OK and still bring my car to Tulsa to get serviced because Ive been going here for years and Im a loyal customer and have never had any problems.... until today. . Today my Dad tried to bring my car in for servicing and had an issue because his insurance card was expired. He got there at 5:15 and dealt with other issues so by the time they called Allstate it was 5:44 the service guy spoke with a representative at Allstate directly who said she would fax over his updated insurance card. At 5:58 he calls me and tells me he was told to bring my car back in the morning because its closing time. Basically they dont want to wait for her to fax over the policy even though she said shed fax it right over. I drive almost 2 hrs to get my car serviced there and for them to not even wait 5 mins extra is appauling and inconsiderate. I called and spoke with the service Manager who said hed wait if my Dad would bring it back but it was too late. He was already on the turnpike.

I recently worked with Mike Cooper on a new Mercedes. He was the walking definition of a Sales Professional. He knew the cars, he knew the financing, he was able to answer all of my questions and I had a lot of questions! It was a tremendous experience. If you want World Class Service, ask for Mike Cooper.

My service person was incredible. He went above and beyond. I normally do not fill out survey but he was so exceptional that I felt I had to take the time to let you know what a terrific job he did.

I just want to say that we love Connie, she is the best! I have never dealt with a person who is sooo good with customers, she is one of the reasons why we bought another Mercedes ML350 because she is always so delightful and she gets repairs done in a furry for us when we are in a bind. She is a big compliment to Jackie Cooper, I hope you appreciate her as much as we do!!!

Love my truck so far! Very happy! I had been looking for about 3 years for exactly what I wanted and even purchased another vehicle in the mean time. Kendall was able to find the vehicle I wanted without any compromise on my part!

Just purchased a 2015 Honda Accord. It was a trade-in vehicle. First purchase from a dealership in many years. Never enjoyed the car buying experience with all the steps you have to go through. But, everyone was friendly and helpful which made it enjoyable. Thank you Doc Sumrall for your service. A great experience overall.

Would love to put 0 Stars! Terrible buying experience!Beware when doing business here! My husband had the purchase of a vehicle lined up, payment wired to the dealer in advance, arrives to take possession of the vehicle and is treated like a common criminal. TOTALLY UNACCEPTABLE!

My sister recommended I see Doc Sumrall when I was in the market to buy a car. Car buying is not my cup of tea. Actually Id equate it to poking my eyes out but not this time! Doc was so easy to deal with, very professional, and fast! He found exactly what I was looking for and made the process so enjoyable that I went back and bought my daughter a car from him 3 months later. Thank you Doc and Chuck (in finance) for being so awesome!

I bought a vehicle from Brian Goss at Jackie Cooper imports. It was an incredible car buying experience. If you are looking for great customer service and value, Brian is your man

I contacted the dealership with an idea of what I wanted, but still I was not sure. My sales consultant listened to me talk about my life and helped me choose the perfect car for me. He had my best interests in mind the whole time, was helpful and informed, and I am very happy with my experience.

Great dealership to deal with. Chris Jarret was an absolute joy to deal with. No running around the bushes with him or the team. Everyone was upfront and honest. Service team is awesome too.

WOW! I experienced incredible service with Mike Kayser when I used Jackie Cooper last week. I was traveling to Tulsa with young children and had a piece of the undercarriage of my GL550 fall off. I was traveling with young children and wanted to make sure my car was safe to drive back to the DFW area a few days following. Mike was so kind, helpful and courteous. He went FAR out of his way to ensure my car was safe and did so in a very timely manner. An utmost professional! In a culture that tends to devalue customer service, it was a wonderful change to experience such care at Jackie Cooper Mercedes! I appreciate you all!!

These people will take care of you. They are the nicest, most accommodating car dealership Ive ever experienced. Awesome people that work hard to make sure youre happy every time you interact with them.

BUYER BEWARE - I would not recommend purchasing a vehicle with Jackie Cooper Mercedes-Benz. I have purchased 2 vehicles in the past 5 years and upon renewing my lease on my third vehicle, I dealt with the Sales Manager Ryan Knotts. He was the most unprofessional Sales Manager Ive ever encountered. He explained to me that my deal was, a stupid deal then lied to me and tried to deny ever saying it. This company has lost all customer service and needs to be reminded how to take care of repeat buyers. I ended up taking my business to Mercedes Benz Dallas and have been treated very well. I recommend using someone other than Jackie Cooper Mercedes. I can not and will not recommend or do business with them ever again!

I was visiting my father for the week and had a minor issue with my lighter ( for my chargers & GPS) .... they were absolutely wonderful!! EVERY single person that myself or my father had contact with ... was just ... again wonderul!! Keep it up Jackie Coopers .... The dealerships in Syracuse NY ( where I drove my Mercedes from ) should take a lesson from your place ..... You should be very proud!!Again ... Thank You for all your help!!

My family and I have purchased 3 vehicles from Mike Cooper and he has always been a pleasure to work with. From the sale to the follow up maintenance/Service team,everyone at Jackie Cooper imports are knowledgeable and friendly.Definitely would recommend Mike and the Jackie Cooper Imports team for anyone in the market for a car!

Very good experience with them. Can almost always find a good deal on a nice car. Would not willingly buy a car from anybody else in Tulsa. Very classy.

I had my 2013 ML350 BlueTEC in for service on a Saturday morning. The service advisor, Chris Matthews, was courteous and professional. I had my service issue addressed in short order. This dealership appears very clean and organized. They also have a large inventory of Mercedes Benz automobiles. My experience at this dealership was very good.

Here for Mercedes routine service. They always do a a great job!! I rarely wait in the waiting room but it is very nice.

Truly exceptional service. Our sales representative went above and beyond to make sure we got the right car.

Great group of people. Ive had dealings with them for about 15 years, never had a major issue. I highly recommend.

I started looking around for a new car a few months ago. Mike Cooper showed me the C300 and it just blew me away. Mike was very professional and treated me great. If you want to to work with someone who really knows how to do business, then ask for Mike Cooper. Thanks! Russ

GREAT FAMILY dealership WORKERS hELP YOU LOOK FOR WHAT YOU NEED HELP SO MUCH and they do it out of the kindness of there heart

Love, love, LOVE the crew at Jackie Cooper!! Connie is the best at service, not to mention, a genuinely sweet person, and Jerrod is ALWAYS my favorite salesperson. I guess thats why Ive leased 3 cars from him! Everyone there is a treat to work with.

Great dealership. They did a great job fixing our car. Good service.

You have such a wonderful and exceptional customer service. Every visit is the same great experience its so memorable my granddaughter want a Jackie Cooper birthday cake that may be a be a little hard than their great service and customer service.

If i could rate them higher than ten, I would have. They not only set the bar high but you cant even see it anymore. It wasnt just one person, but everyone I had contact with that excelled in their job, attentive to details, attentive to my comfort and constantly updating me on the progress of the maintenance being performed.

Purchased a car from out of town, they provided all relevant info to me remotely and even took the car to be checked out by an independent mechanic of my choosing. Whole experience was professional and went very well. I would buy from them again.

I am reviewing the Mercedes Service Department. Let me first say that the work that has been done on my GL450 has been excellent, I havent had any problems with the mechanical work completed. Im sure the mechanics are the best. The service advisers are however less than willing to help accommodate customers. It pains me every time I have to call in for service and ask for a loaner. I know that they will promise me on the phone that they will get me a loaner big enough for my family of 6, but then when I get there, they act like its a complete surprise to them that I need a third row seat, and they tell me that they cant help me. I thought the service was supposed to be the absolute best. I mean its Mercedes right? If there were another Mercedes dealer in town, I would never return to Jackie Cooper.

I was looking for a car and came in contact with Mr. Cody Wright. He was very warm-hearted and helpful. We took on a test drive and I was so satisfied with the car that I didnt need to go to see another one.

I just bought a new Infiniti G37x from Jackie Cooper Infiniti! Greg Wilson was an outstanding sales professional. He was very patient with me while I had to get the title switched from my Dads name to my name. The Finance manager was a great guy as well, they worked with me to find a price I was willing to pay for the vehicle. The whole team at Jackie Cooper was fantastic. I couldnt ask for a better first car buying experience! I would recommend this dealership to anyone!!!!!

Ron and the guys in the parts department are great. I was searching for a small, inexpensive part for my 1984 380SL that was very difficult to find. Ron went above and beyond to locate the part for me. Really have not seen service like that in a long time.

Great experience, good people.Low pressure sales, recommend highly!

Excellent Service Representative, Bill. Will go back because of his knowledge. Comfortable waiting area. Overall well done.

My car died while driving on a busy street. I had it towed to Jackie Cooper and John was very accommodating on helping me with quick service and providing me with a loaner. I am extremely pleased with his help.

Do they pamper me or is this how they treat everyone? 5 stars from me!

I have been extremely pleased with all of my dealings with Jackie Cooper, from sales to service. The staff is very professional, courteous, and the facilities clean and pretty. I will continue to do business with Jackie Cooper for as long as I possibly can

Bought a 2013 SLK 55 AMG from this dealer and the experience was the best I have ever had.I will return for future purchases and recommend that other potential buyers look here also.I also highly recommend the service department. I now have all of my service work done here.Great crew that provides first class service.

I bought my vehicle about 5 months ago brand new, yesterday I had an issue when a warning light check came on, I called the dealer services departments and asked to get it checked out and see if safe to drive it, i have been told to make an appointment and all the appointments been booked for the remaining week and have to wait until next week, and of course been told no loaner vehicle available, basically i am on my own, even though the dealer is responsible if the vehicle still under warranty, its just about 5 months when I bought the vehicle . stay away stay away from this place .

Never disappointed with my service. No matter the car model I have been treated as if I were their #1 customer.

First time to use the dealership after owning a Lexus for 12 years. Very pleased with how I was treated, ease of appointment, representatives, and pick up. Very pleased!

Great place to buy a car but the service on Mercedes side is somewhat hard to contact. Very hard to deal with service writers. Sales and financial is awesome.

They went above and beyond and I was super cranky to deal with that day. Highly recommend!

I am so thankful that Turtle, Nick, and all of the guys in the service department make it such a great work environment for my fiancée. It is so nice to hear that he is enjoying his day.

Parts department is a fantastic group of people. They know what they are doing and always are on top of things.

I purchased my CPO G-37 a couple of years ago from Cooper.........Very satisfied with both the sales and service department - always very courteous, and Ive always left satisfied. Im about to take it back next week for new tires, and Im expecting a similar experience.

Jackie Cooper Mercedes is very responsive to any questions you may have. After dealing with the service department I can say they are 5 star quality.

Great dealership, friendly and knowledgeable staff.. Treat yourself to an extremely affordable Mercedes

The sale representative that I was assigned to talked down to me almost immediately. He refused to work with my warranty company American Auto Shield. The repair issue could wither be replaced or repaired.....it said that as clear as day on the work order. American Auto Shield wanted to repair obviously but the Jackie Cooper Sales rep said that they had to replace it...the sales rep was calling my workplace daily to tell me to convince my warranty company to replace the item. The sales rep was very unprofessional and after they had my car for a week and nothing was done, I finally went and got my car and brought it to Muskogee and had a place here in Muskogee fix it, no questions asked. I made 2 complaints to the complaint department of Jackie Cooper and did not even get an acknowledgement of my complaint much less an apology or explanation.

Very impressed with the General Manager, Steve Lujan. He has gone above and beyond to make sure that I am taken care of and happy with my purchase!

Professional fruendly for initial visit.

We had a great experience here.They made me and my wife feel very comfortable! They showed us around the whole dealership while our financing being taken care of and even got us a good intrest rate. The sales man we had was Jeff B. would reccomed to friends and family.

Their service is amazing. Any work Ive had done has been completed in a timely manner and communication is very responsive

Just had my oil changed in my ML320 Connie very nice and helpful! I love my 2002 suv!

We had been searching for a new suv and Cameron was so patient as we tried out so many! He made the purchase a very easy process. We have been purchasing vehicles from Jackie Cooper Imports for over 10 years and wouldnt go anywhere else. Thanks Cameron, Steve Lujan and Doug for taking such good care of us!

Pulled up in service bay and waited for 15 minutes. No service Bay Associates said hi or I will be with you in a minute. Very disappointing service.

Thank you Cameron and all the others for helping me surprise my wife on her birthday!! You guys are awesome!!

We had the opportunity of dealing with Mike Cooper. I have dealt with Mike on multiple vehicles over 5 years, we enjoy the no pressure persona and how Mike allows us to take our time and make an educated choice with his guidance. A true professional! Steve Lujan, Jeff Badley and Mike Cooper of the Cooper Imports team is the go to group for your auto needs.

Great experience....helpful staff & no pressure. great follow-up & customer focus. Cody Wright is the man to see!!

I recently purchased a used Lexus GX460 from Mark Hughes at Jackie Cooper. I had looked around quite a bit online. I had pretty much narrowed it down to a few different colors / option packages. This left about 10-15 cars within 1,000 miles of me to choose from. I contacted a handful of the dealers who had the cars that fit my criteria.Mark Hughes was, without a doubt, the most thorough and responsive of any of the salesmen I spoke with. I probably should have bought it from the get-go, however, there was a similar vehicle much closer to me. I actually drove 250 miles to go pickup the other vehicle, and when I got there, it had some very obvious (and very bad) prior repairs that had not been disclosed. So, I was even more hesitant to travel from Murfreesboro, TN to Tulsa, OK to buy the GX Jackie Cooper had.However, I talked it over with Mark, he assured me that the vehicle was as described, and we came to an agreement. He went WAYYY above and beyond to ensure that the vehicle was as he was describing it, and I was not let down once I arrived. Mark picked me up at my hotel the morning after I arrived. We took the car for a test drive. Got back to the dealer and looked it over. Signed some papers. And then I got on the road. No force feeding me an extended warranty. They did exactly what we agreed on.The car had been checked out and cleaned up as well as could possibly be done. It looked FLAWLESS, which is incredible for a 6 year old/100,000 mile vehicle. They included records where it had recently been to a Lexus dealer for a recall that could only be performed by a Lexus dealer (which Jackie Cooper is not), as well as a service, new air filter, and a few other odds and ends. The vehicle was IMMACULATE. It had a fresh oil change, and a full tank of gas. No noises, squeaks, or engine lights. No unmentioned damage. It was just perfect.Ive purchased new cars for more than double the price of my new GX and didnt get the kind of service I got buying a used from from Mark and Jackie Cooper. This is how it should be.I would recommend Jackie Cooper to anyone, and I have all the confidence in the world knowing that they are doing things the way its supposed to be done. If you are on the fence about buying, dont be. They will take care of you. Thanks again guys!David Criswell, Murfreesboro, TN

Jackie Cooper Imports manager, Jonathan Tisdale, deserves this review.I purchased a vehicle in late September with a repair needed. Jackie Cooper Imports informed me it was the suspension button inside the vehicle and that they would make plans to replace that particular part. When my dealer got in there, they found out that the car had a more expensive issue, however. Instead of fighting or refusing to pay for the needed repair - which Im sure he could have - Mr. Tisdale did the right thing. He took care of the repair and I will forever remember his integrity and would gladly buy a car from him in the future.I should also note that Mike Cooper was my salesperson. He was very pleasant to work with and will give you a buying experience that youre looking for.

Just purchased an Infiniti G37X and was very impressed throughout the entire process. Tracey is an awesome salesman, I recommend having him help you. Overall, the process was a breeze; the Manager and Finance Manager were also very helpful and there was no pressure to purchase a vehicle. They helped me get out of the negative equity on my trade-in (TL SH-AWD) and were very nice throughout the process. They let me borrow the car for a day before I purchased it and accomodated me every step of the way. I recommend this dealership very much, and I look forward to conducting continued business with them in the future.

Very much appreciate the good service I received from Brandon Williams and the folks in the Service Department.

This Dealership is First Class, from the Ladies that take our Calls, Sales & most of All Great Service, from Everyone! Thank you Jackie Cooper Family!!! Quality from All ! Delia K.

John is the very best. i hope you realize what an asset he is to your dealership!

I went to the jackie cooper dealership to look for a car i seen online and when i get there im looking around for the car and 5 minutes go by nobody out there 10 minutes go by nobody out there 15 minutes out there noone still comes then 20 minutes so i got in the car and was about to leave when i saw the car i seen online on the other side of the dealer and i started looking at it and there was 3 sales associates talking and looking at me not showing any interest to make a sale... so i kept on looking at the car hoping someone would come and help me and here comes Jim Gallagher..he was the nicest man ever he was knowledgeable and very pleasant he is the only reason i will be returning on Monday to purchase the car i wanted..

Great service department and staff

Came in for an oil change. We had an appointment. we pull in into the car port for them to help us. We waited 20 minutes and still no one came to help us. We just decide to leave. Very disappointed on mercedes Benz service center.