Was my first time working out at this capacity ever. The entire class was so welcoming and positive. I felt completely judgement free here. I’ve never felt comfortable going into gyms and this program has completely changed my opinion of group workouts. I’ve already pre booked an entire month of classes

Orangetheory is a good place to go if you’re committed but I kept missing classes and they don’t roll over. Not to mention that if you go on a busy day you’re working out like two feet from someone else and it gets cramped.

My first time at this studio and I was going to checkin, and the guy was like, excuse me sir but you’ll have to wait outside, he did not give me a chance to explain who I was, that I was new or anything, just that no customers were allowed in the lobby before class. Thankfully it’s cooler outside today, but imagine waiting in 110plus heat outside. I was so upset I left, a workout center should be customer focused and it should create a welcoming environment for guests, this place failed I will not be back to the grant location.

HORRIBLE customer service. I signed a cancellation document and I still being charge close$200/month. This company literally stole your money

Worst customer service I have ever experience. I canceled my membership in April, it is now July I am still being charged. I have called over 10 times and visited location in person so I can get a refund. All they tell me is that management will call me. Well is been 3 months I don’t have a single call from Management. Save your time money and energy and go somewhere else!

They will steal from you once they get your credit card, as it happened to me. Not even sure how my credit card company let them get away with it. 3 years after I visited this location they charged a card with an expired date. Don’t get me wrong I love OTF and have been a member for 5 years in NJ where I live. This never happened at any other studio I’ve visited on my travels. Just stay clear of these people!!! Or watch your credit card.

Very friendly staff, great coaches, fun workouts, no guesswork involved for finding the right intensity level.

They are unable or unwilling to resolve billing issues.Here is an update: I received fresh promises they would resolve the issues. But, one week later, still no action.

I love the friendly staff and I felt comfortable from my first visit! It’s a good workout and a clean facility!

This place is amazing! The staff is so friendly and motivating and Im talking about both the coaches and the desk staff. Love going to OTF!

Really enjoyed the workouts offered here, but had the worst experience with staff/billing. When the COVID-19 pandemic first closed down gyms, I was charged by Orangetheory despite being shut down. I could not get in contact with anybody during that time. When they reopened a few months later, I had to physically go in to the studio, even though I live much farther away now, and demand a cancellation. I also tried for a refund. I was told that my account would be cancelled and that I WOULD NOT have to pay for the following month (they have an incredibly backwards policy that does not entail immediate cancellation; a 30-day notice is required). However, I was charged again after I had cancelled. I have tried 3 times now to get a refund, and no one will help me. I am a healthcare worker and need this money back. I feel strongly that gyms should not even be operating right now. With this being said, I implore readers to really think before joining Orangtheory. It has caused me nothing but problems since the pandemic started, which is incredibly saddening.

On October 31, 2019 I did a Free First-Time Orangetheory Fitness Class and I really enjoyed it. I had been researching the Orangetheory methodology on the internet and my expectations were more than met. The staff at Central Tucson Grant Rd Orangetheory were very welcoming and thats a key to signing on to anything new. I felt lots of personal attention from everyone I had a chance to meet. It was an easy decision for me to sign up for additional Orangetheory classes. An unexpected promotional offer of a free Orangetheory wristband made it a definite yes. The first class left me feeling very energized for days later. I look forward to my next class. I was also happy to learn that the wristband works with the Orangetheory App which allows me to track my performance while doing home workouts. Overall Orangetheory Fitness is state of the art and I recommend it highly.

It was good and I had a lot of fun.

I have loved being apart of Orangetheory at the central location. I have had many injuries and all the trainers help me so i can still workout to the best of my abilities, especially Sam! I have really liked getting to know everyone that is apart of the Orangetheory team! Everyone is warm and welcoming! Definitely would recommend!

I liked the fast paced workout and environment, up beat music, and the instructor Staci did a great job staying on top of motivating us such as giving us times. Like us pushing hard and letting us know when 3o seconds were over and we only had 30 more. It was fun and i enjoyed being around the energy in the room. It also helped to motivate me. I left feeling a little sore but really great and proud of myself. I dont think Ive ever pushed myself like that before. I also enjoyed seeing where i was at with my heart rate (the zones) and calories burned. It was an all around really great experience!

Horrible business practices and customer service!! And it is not just me, the Better Business Bureau has countless similar complaints listed about their practices.

Don’t sign with them !They keep charging me even after I cancel my membership due COVID 19 and nobody is able to refund my money.

Awesome Studio and staff! Ive been a member at this Orangetheory location for over a year and only have good things to say about it! 6:30 AM and 5:30 PM classes tend to get packed, so book ahead of time and accordingly.

Orange Theory is awesome! I have been working out here for over a year now. The coaches are great! They are incredibly helpful. The workouts are always fun and different.

I love OTF! I started coming in February and have been hooked ever since. I love that the workouts are planned for you and all you have to do is show up. Everyday is a little different which keeps me on my toes. My competitive side comes out with the set up which allows me to push myself harder than I would if I were at a gym by myself. The coaches and staff do a great job at this location. The location is new and clean. I also like that you can use the app to sign up for classes so you can have a set schedule if you want but you can also just take it one day at a time too if your schedule needs more flexibility.

I have the issue of going to a gym and not knowing what to do. But here all the coaches are very knowledgeable, make adjustments if needed, and are always encouraging. Always leave a workout feeling accomplished.

I really enjoy the set up of the class. Most of the time I go before work and I like the way the coaches have everything planned out for you, and I dont have to think. I also appreciate that on days where I just need to work out and not talk to anyone, I can do that, but if Im feeling like talking people are more than happy to be social as well.

This place is amazing. The instructors explain everything clearly, and if you let them, they will put you through the wringer in a good way!😉 The exercise programs will definitely burn the calories. Great workout!

I love OTF! This studio has the best staff... Sam and Preston are my favorite coaches!! Best 60 minute workout ever - youre in and out before you know it and the atmosphere is encouraging and fun!

This Orangetheory is great! Every time I walk in the staff is always very friendly. The facility is clean and well maintained. I always feel like I had a great work out every time I leave.

I like the great variety each workout has! I tend to get bored with doing the same exercises over and over again but OTF always finds a way to switch things up! The staff and coaches are all so nice and helpful! The coaches are especially good with giving you any modifications you may need or any encouragements you may need to keep going!

I came in to cancel my membership in January and was told that would be my last charge. I got charged again a month later and the sales associate again told me “that charge was a mistake on corporates end, and you’ll be refunded”. The charge was not removed so I called and was told that when I went to cancel in January it was technically my 30 day notice, which is why I was charged again.I am really upset because of the wrong information that was given to me twice. The manager on the phone really didn’t seem to care that her employees Ali and Kat gave me wrong information. If I had been told from the beginning that I had to give 30 days notice I would not be so upset.Otf is way over priced, and now that I’ve been through this hassle I would not recommend it.

Each workout is intense and varied. They lead you through it and you can challenge yourself. The best part is that great feeling afterwards! I’ve seen the results: I’m stronger and faster in my road cycling. Thank you OT!

OTF Central Tucson is the best orange theory! The coaches are incredibly friendly and at the same time want to push you in your goals. Highly recommend.

Couldnt ask for a better workout! The instructors motivate without getting in your face. You can work at your own pace but the atmosphere helps push you along. Very reasonable priced.

My boyfriend recently gifted me a membership to Orange Theory. One morning this week while I was in class at the Central location, someone broke the window of my car and stole all my belongings. While the staff were generous in allowing me to use the phone to call the police, my bank, etc., no one has bothered reaching out to me since the incident to follow up regarding cameras on the property (they had emailed the property management company and were awaiting a reply), the loss of my valuables, my safety, nothing. I heard from staff and other members that car break-ins are common there, and I also saw car window glass in the parking lot indicating other incidents, but there are no signs or warnings anywhere. Doesnt exactly make me want to return there ever again. BE CAREFUL!

Love the structured classes with a great combination of cardio and strength training without worrying if you’re getting a good workout. Heart rate monitor guides how much to do so you’re not overdoing it or injuring yourself. The experienced coaches are fenomenal, always willing to help and give pointers on technique or modifications. Just a great welcoming environment for anyone looking to work out no matter your fitness level or training goals.

Very expensive and difficult to cancel membership. Not very understanding on needing to cancel to save money, they charge you another month no matter what and they charge you to freeze. Workout is always pretty good, but there’s way better places to get a workout that don’t take advantage of people who can’t come many times a week.

Best one hour workout! I feel so energized afterward! And all of the employees at the Central location are amazing and super nice.

This place is amazing. Totally worth every penny. I have really found a path to wellness here and I recommend it to just about everyone! Give it a try!

Love my Orange Theory. My 55 year old body is changing more everyday. Who knew that was possible? So exciting!!!

I love working out at this location. The staff and coaches are wonderful!

Love this studio! It’s roomy, coaches are great and you get no judgement you just try to be 1% better!

Great workout and amazing environment. The coaches are knowledgeable and very encouraging.

The workouts are engerizing and motivating. Awesome all around for the full hour.

Great workout! It has become almost an addiction and the staff is super nice! Just wish the classes were a little bit lower priced.

I love everything about my workouts at OrangeTheory Tucson (Central). Each instructor has been upbeat and motivational, the facilities are clean and excellent, and I always leave feeling like sweaty jello and excited for my next workout.

It was exactly what I needed to get back to working out, by being told what to do with out too many equipment or feeling overwhelmed.

Awesome workout and awesome staff. Its an investment in my wellbeing and totally worth it!

I love working out at OTF. The workouts are never the same and the coaches do a great job of encouraging you through the workout.

Working out at Orangetheory is FATNASTIC experience, 1 hour of everything I need in almost all body parts. The fun also there are lots of people exercise and pushing me more Love it

Orangetheory is like the opposite of fight club- because once you drink the kool-aid, you cant stop talking about OT. No but seriously, this is one of my favorite workouts that Ive found and actually stuck to. Its good for all levels of expertise- from beginners to gym rats. The coaches are all really nice and helpful if you need options for particular workouts or need help with one of the movements. The coaches also have different styles in music, which I love, because each class with a different coach has a different vibe. As a healthcare professional, I really enjoy the heart rate monitoring aspect of the class. Its a fun way for me to track my progress. The gym also does fun incentivizing competitions where you can get a discounted rate, or a hat, or t-shirt, etc. All of that, plus the different daily exercises make it easy for me to stay interested and continue coming to the classes.As for my physique- I havent really followed a strict diet since beginning 8 months ago, and Im starting to notice pretty awesome changes: I am noticeably stronger, I have more energy, I eat what I want without remorse, and my body is starting to really look toned (this last thing probably would have happened quicker had I actually given up all the tasty things... and booze. But whatevs- I can have my cake and eat it too).If youre thinking about checking out a class- do it!

I truly enjoy the OTF workout, However the current management at the central location treats it’s employees extremely poorly. I would suggest that anybody thinking about joining Orangetheory patronize the other studio locations until the franchise owner fixes its management mess over there.

Love this place! Fun and easy to get in and out.

I love the intensity and variety of the workouts. The coaches are great at navigating us all through it,

Have loved working out here! Great people and workouts!

The workouts are the perfect mix of cardio and weights, and the coaches are great too. The front desk staff are friendly and helpful as well.

Its next to nektar. Staff and coaches keep it fun.

The best workout you can squeeze into 1 hour

Best cardio and strength workout with great coaches and staff. The studio is large and clean.

Clean and motivating classes, love that they offer classes late in the evening

Great workout!! Something different everyday.

I not only maintained my weight since early November, I lost 2 lbs thanks to the accountability and great workouts at OTF Central. My favorite saying about OTF is that it is not expensive if it works!!!!

Love the workouts and great studio atmosphere!

I love working out here! It’s great to not have to think about it and have a coach give you instructions. I started with a good knowledge of weight lifting. I love strength training and hate cardio. When I did cardio machines at regular gyms, I would just watch tv. Ha! This class helps me stay accountable so that I move fast on the weight floor and don’t skip or slack on cardio.

Great place to workout...very helpful coaches

Their heart monitors havent worked two days in a row, and its a new facility.