After calling multiple veterinarian offices that were full/booked, I called VSCOT to have my male cat examined on a Thursday morning. Maverick was in a great deal of pain and had blood in his urine. I was able to bring him right over, and they called within a few hours with his current status, possible diagnoses, and plan of care. Most importantly, he was on fluids and pain medication. I was able to arrange a visit on Friday, because he was in a shelter for over a year before I adopted him in 2017, and I didnt want him to think I was leaving him. He immediately calmed down, I spent an hour just petting him gently telling him I loved him. The staff was very friendly and considerate of my concern. The Doc on staff called every morning at 9am, gave me an update, answered my questions, and said I could call to check up on him, which I did. He was able to come home on Sunday morning, and he was so much better, and so grateful. As expected, the bill was on the high end, but worth it as my baby needed care immediately and without a 40 minute drive to a less expensive urgent/emergent veterinary hospital. I canceled my trip out of town to stay home with him and make sure he had his meds, and he is doing so much better. I appreciate the professional yet compassionate care that Maverick received.

This is one of the premiere emergency veterinary centers in Tucson.Open 24 hours, they deal with pet emergencies like venomous snake bites, poisonings, catastrophic illness and broken bones.The doctors here are very capable and the staff tend towards being some of the best.Their high degree of expertise comes at a price, indeed, a very steep one. They require a deposit of 70+ percent down once a treatment plan has been proposed.You will get most excellent care here, but bring your credit cards.

I took my dog there frantic to help him over come Valley Fever. They took 8 hrs of waiting out side and no communication. For them to come outside demand euthanasia as they saw no way to save hime.I refused and they reluctantly allowed my dog to come home with me given I sign a paper that said I would agree to euthanize him tomorrow. I Reluctantly signed the paper under drestress.I paid 800 dollars that night and have sense asked for his medical records several times and they say they emailed me the release of information for the records but have yet to receive anything from them.He is doing well now and they would have killed him.

We were curbside, then able to go in. They were very busy, but took care of everyone in a timely manner. They were very caring with my granddogger and found the problems..she is doing so much better now

I am thoroughly impressed with this particular Veterinary Specialty center of Tucson. They took wonderful care for my family member and were incredibly polite.Karina- triage techElena-tech that got ptAlexis- discharge tech👸 Leah was bitten by a8 Mojave rattlesnake.She is doing wonderful thanks to all the staff.I am highly grateful for helping her, thank you so much!

If you need emergency care for your loved pet this is the place to go. The entire process was smooth from check-in to check-out and the staff demonstrate compassion with every interaction. It was the best way to experience a devastating experience.

This place is unwelcoming and full of sadists. You need to hire people to vet your employees. Your staff should be choosing employment with you, to help animals and their families. Instead, half the employees I encountered were incapable of listening, sarcastic, condescending, and down right sadistic. Losing a pet is traumatic enough. I dont need to be traumatized further by a bunch of women who derive pleasure from my pain and otherspain. How disgusting. And I couldnt even leave until I payed my bill which they took forever to prepare! I was a prisoner in their little web theyve built. DANGER! DO NOT ENTER!

We were referred to them by our vet when we were informed our dog needed emergency surgery that they could not schedule in house. They took the time to coordinate with our vet and got our dog in for surgery the same day, and honestly saved our pups life. We were a nervous wreck while our dog Leo was under their care because of the urgency and never going through something like that before, but I dont think we encountered anyone on their team, regardless of the hour of the day, that didnt make me feel at ease when I called for updates. Even the doctors took the time to call us and gave us honest and detailed updates. Although they were clearly busy and dealing with other emergencies I really felt like they cared and provided our dog with the best care possible.

I have yet to meet anyone here BUT that is because I foster and I usually foster expecting mommy dogs, and just like human babies they like to be born in the middle of the night on say a Sunday, I have had to contact them twice once they helped talk me through a stuck puppy, and once I was planning ahead to let them know I had a mommy we knew needed a c section once her labor started.(BTW Brittany she had her puppies via c section today during regular hours! )They have been kind, thoughtful, helpful and very professional.Anyone that can talk a scared foster mommy through a tough delivery deserves 5 stars!!THANK YOU!!

Unfortunately we had to put our lil chiwawa mix down today. It was the hardest thing that we ever had to do. He was a great lil guy and will be missed everyday.Just wanted to say...Thank u Dr. Wynn and ur excellent staff. U guys were there in our darkest moment and help us through this difficult time. My family and I are so glad for kind people like u. Theres not to many out there that care like u did today.

I have had several of my dogs treated there for emergencies (after a horrible experience at another emergency vet service much closer to me) and everyone has been wonderful. My 9 year old German Shorthaired Pointer is there now getting treatment for a rattlesnake bite. Due to Covid, I had to wait in the parking lot, but the doctor kept me imformed and I will be able to pick her up later today after she gets the anti-venom. It has been a stressful morning, but I am grateful to know that this service is available to pet lovers in Tucson. I have to drive 40 minutes to get there, but it is worth it.

I thought I was going to lose my beloved dog Luna. After a week in VSCT she came home. A special thanks to the amazing, competent, caring Vets and staff in the ER. A shout out to Dr. Wynn, Dr Verlander, Dr. Klaus, Dr Carlson. These female Veterinarians are super stars. Thank you for saving my baby!

Dr. Ko, Audra, and team took time and effort to find what was causing our dogs pain for the last several months. Dr. Ko spent time to find out what her symptoms and history were, talking me through the findings, explaining options, discussing downstream effects, and being supportive. Audra and team were friendly, responsive, and truly cared for us and our pup. Audra took the time to make sure I understood all of Dr. Kos instructions. We felt incredibly comfortable with our pet in their hands.

Ive been there many times. Every one is so caring and very kind.

Worst place ever to take your animal. I took my dog there for a snake bite..very OBVIOUS puncture wounds...they said it was a dental issue and REFUSED to treat her. Would literally not give me any further information, but gave us a list of places on the complete other side of town. So they are literally idiots for not seeing my dog was bit, or they have no morals or ethics. Be warned, they do not care about treating animals right.

Dr Saved my dog, thought I would have to put him down, but they encouraged me he would be ok. They saved my Buster Brown!

I had to take my dog here on a ER basis due to seizures, she is 7 yrs old and has never been sick or had to to to the doctors (besides well checks) so this was absolutely terrifying. All the staff and the doctors took care of like their own. Dr. Ko was in charge of her case and always kept me up dated either by phone or text on how she was doing, and the game plan to help her. Ecko and I are beyond thankful!

Brought my 10 month old dachshund puppy to have surgery to fix a fractured tibia and fibula in his rear leg. He was given great care during his surgery and overnight stay. Although the surgery was expensive, I feel his fast recovery and great treatment was worth spending the money

Emergency staff so kind and helpful. Garrett was always ready to answer questions, offer comforting advice, and help me visit my doggie boy. Dr. Vishkautsan was honest and precisely what we needed. She and the team took great care of my special boy.

I rushed my puppy Milwaukee into VSC on La Canada/River early Thursday morning. Milwaukee had an object lodged in his small intestines and was crying, not drinking/eating and was vomiting.They took him quickly and ran the appropriate tests. All the while I remained in my car. They were very informative whiched eased my worried mind. When it was confirmed he ahead an obstruction and needed surgery. I could not pay that amount. This is an accredited hospital with specialist that can perform any emergency that comes their way with the state of the art equipment.The whole staff that assisted in Milwaukee’s life saving process was above and beyond in every aspect. Not only did the doctor call around to a place that was in my budget Dr. Philips arranged for the new place (which will get my 5 star rating as well) to receive all the x-rays and test results that were previously done. She arranged for them to have everything set up. All I had to do was transport him from one place to the next. No repeating myself all over. They were informed and ready with the guidance of VSC Dr. Philips who showed that Milwaukee’s health was more important than the hospital’s pocketbook.If I had the money to pay for his surgery there I definitely would have.All I can say is Thank you so very much from Milwaukee and myself for the love and care that goes into every furry and human client..

I was pleased with my encounters with the staff and Dr. Buntin E. Quincy was very much a good patient, which meant he felt safe. It is so great that a place for pets is so close to home! Thanks a million!!!

Took excellent care if my parvo pup. Dr. called with updates several times. Very caring and professional staff.

I’ve had to come twice in the past two months for my dog and have been so impressed with the staff. They are so friendly and take good care of my baby. So courteous and have helped me out so much. 24/7 for emergencies and I highly recommend. Sometimes there is a bit of a wait but that’s because my dog was not in critical condition so to be expected when they are busy. The first time I kept having to call but the second time was very easy and quick!

If I could give Dr. Rainer Ko 10 stars I would. I brought my little dog Zoey to see him for a spinal cord injury. Dr. Ko was so thorough, smart, kind, and so very compassionate. He was so understanding, and provided alternatives when I explained my situation, and that regretfully surgery wasn’t an option. He spent a great deal of time with me and Zoey which is not always the case when you see a specialist. I am so grateful to Dr. Ko and highly recommend him if your pet needs a Neurologist.

My experience was completely different than all these five-star reviews. The staff was impatient and rude and showed no compassion for my dog who had sudden onset lameness. I called from the parking lot like you were supposed to but for some reason my phone was not connecting. So I carried my dog to the front door and stood there knocking while the staff behind the front desk ignored me. I kept knocking until they came to the door and were very snotty and said I had to go back to my car and phone in. I explained my dog was paralyzed and I was really scared for his life. The staff finally let me in and put me in an exam room and sharply said you cannot leave this room you cannot walk around the lobby you cannot go to the bathroom. They said you have to wait in here and it will be a 4-hour wait. It was early in the morning and when I arrived there was only one other car in the parking lot so I didnt understand the long wait. After that it was all about money to them. I felt like I was at a car dealership! Instead of beginning with x-rays and a valley fever test, which I had to suggest. They immediately jumped to doing an MRI and possible spinal tap. They wanted a deposit of 100% payment of $4,400 up front before any services were rendered. They tried to upsell me to the most expensive and invasive procedures - the MRI required anesthesia. When I declined I was treated like I didnt care about my dog. I insisted on only x-rays and the valley fever test. X-rays were normal no fractures or abnormalities and the valley fever test was negative. One month later my dog has made a 100% recovery and Im super happy I didnt spend thousands of dollars. Overall my experience with them was a nightmare!

Took my dog here for an emergency within 48 hours she was good to go thank you love you guys dont know what I wouldnt do without her

Took my Shamrock and the Doctor came out to see me right away and found what was wrong with him. Everyone was so helpful to us at 3am for our dear cat Shamrock. They did everything that could be possibly done for my special shamrock. Wish I could have brought him sooner but Im grateful.

Ive utilized the emergency services twice at VSCOT and both times very pleased. The first situation my dog had fluid around his heart and after tests I elected for surgery that went well. Two years later my dog ruptured a disk in his back and decided it was too painful to proceed with treatment options. We (my dog and I) were both treated with the upmost respect and empathy. They made a hard and painful decision as easy as possible and I appreciate everyones care and concern. Dog care is not cheap but if I ever need emergency services again, I will definitely choose VSCOT.

Can I give a negative 2? The veterinarian Dr Gray was fantastic it was just all other interactions.

My dog would not be alive without the help of Dr. Carlson and staff. She did a amazing job and the staff was super helpful, especially being turned down from other locations.

The staff at the emergency department are absolutely amazing in the level of care they provided. Once Dr Ko examined my dog, he was in constant contact with me regarding every procedure. His team was very professional in their care for Pedey. The knowledge that they shared with me was beyond helpful. I appreciate them all more than I can ever say.

Did an awesome job taking care of my dog Libby with a rattlesnake bite

We recently had a visit, unfortunately it was to have our doggie put to sleep. The staff here was so kind to us on such a terrible day. We also received a nice urn and paw print keepsake. I would definitely recommend.

Awesome experience. Surgery follow up for two mastiffs. Vet and helper met us in the parking lot and we were done in five minutes.

Harmony, my foster failure, had her first grand mal seizure in June and a second on August 13th with 3 days of cluster seizures following! I scheduled to see Dr. Ko with a recommendation from Dr. Adams at University Pet Clinic. Dr. Ko, provided an excellent consult with treatment and diagnostic options for Harmony. I would recommend him and his vet tech Audra as well. I am the person who wants to have the details of medical options and Dr Ko is very thorough.

Veterinary specialists of Tucson making everyone wait in their cars for hours. I appreciate that you want to protect your employees. But it’s 110 degrees and you are making people wait in their cars with sick animals. We had to leave car running, a/c blasting for 45 min and then you come out of your air conditioned fortress to tell us it’s an 8 hr wait? Can’t your people just wear PPE??? What about the god damn planet? It doesn’t have a ppe option.

If you have an emergency with your pet — this is the place to go!!! I have been unfortunately to many vets and emergency vet clinics in Tucson, and this is the only place that has time again given my pets unparalleled care and treated me in a very caring and empathetic manner. I have never felt swindled or like they were trying to create reasons to unreasonably charge me, and they are the only clinic that will give you advice or counsel when asked for their opinion. Emergency visits are never fun, I’ve had the misfortune of having to put my beloved shar pei down at this facility… and I am so grateful to how considerate and supportive the staff was through literally one of the hardest moments of my life. God forbid your pet ever need emergency care, but if they do be assured that this place will take good care of your furry one.

I perfer to not leave Any Stars for this place. They do not care about animals, they do care about control. I Do Not recommend taking your fur babies to this place.

My cat was extremely sick and unable to move, so we took him to the veterinary specialty center. My cat is my world and I was terrified I was going to lose him but thanks to Dr.Rainier Ko the neurological specialist and his relentless effort and extreme professional perseverance we were able to get him back to his happy old self. We had been several places looking for answers but no one came close to being as concerned or as thorough as Dr.Ko. I cannot emphasize how much he helped through the stress and was able to communicate with complete clarity even when we were still waiting on answers. I would urge any cat lovers with any concerns or problems with their kittens and cats to take them to the veterinary specialty center because they will definitely be in good hands. 5 Stars!

My dog (16 y/o border collie/lab mix) suffered a seizure a few weeks back. The ER that took care of her recommended an appointment with the Veterinary Specialty Center of Tucson and their neurologist, Dr. Ko. I had no experience whatsoever with specialists in the Vet world, and honestly felt scared and out of my depth when making the appointment.I just wanted to understand what was best for my pup, and do whatever I could to make it happen.From the very first phone call up to the email I received today summarizing her test results, the combination of professionalism and compassion displayed by every employee I spoke with has been off the charts. I cannot emphasize how much of a relief dealing with such dedicated, knowledgeable and friendly staff was enough. Every possibility was examined with a full picture perspective: not just how to find out what happened, but also how different tests and meds could affect her quality of life, and whether or not results would translate into feasible treatment options. My appointment was entirely with Dr. Ko and Elena, a tech on his team, and they deserve to be named for their amazing bedside (or pet-side in this case) manner. I spoke to a couple different people on the phone in the days leading up to the appointment as well, and I feel confidant in saying the kind of positive spirit and assistance we got from Dr. Ko and Elena runs throughout the facility.5 Stars for sure, and all the blue boxes checked. As I said, I dont have much experience with Vets or having tests run, but from what Ive read their prices are in line with the market, and more importantly there was no pressure as to what needed to be done. Dr. Ko was honest about what tests would cost, and broke down which ones would be less risky to delay if necessary. They got me in quickly too, with only 2 or 3 days turnaround from call to appointment.If your pet needs a neurologist, definitely make a call to Dr. Ko. And if they need anything that would be covered under the range of services offered here, take them to Veterinary Specialty Center Tucson. They will do right by you.

I had looked for my friend and his dog for several hours, when I found them he unconscious from heat exhaustion and Trapper(the dog), was visibly in distress and looked dehydrated. After taking my friend to the ER at Banner, I had my friends dad text me the address to the closest 24 hour pet emergency. When I arrived I arrived I had to carry this 60 lb. Dog to the door, which was locked, two women employees stood inside the reception area and just watched. After banging on the door for what seemed liked several minutes, one of the women pointed at this little sign that said to wait in your car and they would call me on the phone. About 20 minutes later they called asked several questions then told me to wait in the hot car with Trapper and a specialist would be out shortly. Another 20 minutes go by with no sign of anyone except the 2 girls working through fronh

Our sweet Luna had a small lump removed which we thought might be cancer. Dr. Walker was amazing. It turned out not to be cancer and she healed up nicely.

My one year old dog began exhibiting problems with her front leg. Upon taking her to my regular veterinarian, xrays were ordered and my dog was found to have dysplasia. I was then referred to VSCOT for a consult where I met with Dr. Moore. He ordered a CAT scan and the dog was found to have dysplasia in both front elbows. After discussing with him the treatment options available as well as the expected outcome of each, I selected arthroscopic surgery to be performed the next day by Dr. McCally.Throughout this process VSCO/ maintained open lines of communication with me regarding my dogs condition and her procedure.The surgery was successful with a reasonable prognosis for her future, and, just over a day later, the dog was almost fully back to her old self.I can not recommend VSCOT highly enough, not only because of the depth of knowledge and experience there, but also because of the sincere compassion shown by its personnel, not only by the veterinarians, but also by its vet techs like Bianca, the front desk and the business staff.

I brought my mum here to bring her dog in for vomiting and diarrhea. Not only were the receptionist kind to my mom when checking us in. We spoke to Shannon who came out to get our pup, my mum had a number of questions in which she seemed happy to help. She told us it was going to be at least 4-6 hour wait but they would check for vitals to make sure she was stable. Being over an hour away going home was not an option. My mum is elderly and also on a fixed income. The doctor who was incredible also managed to work out an estimate to work with her income .Overall, yes it was a very very long wait but we also saw several emergencies pull up during our visit. Her pup received great care and they did the best they could. A couple days later and her pup is better and back to normal.The reason i am writing this review is because when picking up. We witnessed a Karen yelling at the receptionist and banging on the window. cursing and insulting her about the weight time. I came across this picture on social media and it reminded me this incident. Being here this weekend made me realize that the vet field is overwhelmed and how sad is it that people continue to be mistreated the same people that are only there to help our furry loved ones. Writing bad reviews because there dog is stable and could wait to see a primary vet while they have animals in hospital who are literally dying...they are tired of dealing with rude ungrateful and plain stupid ignorant people.I had a great experience apart from the wait time but i hope people are able to treat Vet staff with kindness, understanding, and respect. They are people too!!

Oh man, Ive been to some terrible Vets here in Tucson, and this just made me forget all about them!! Everyone here is so friendly and caring. Its a nice and relaxing environment with well mannered, and well spoken employees. Theyre professional, the wait wasnt long at all, and they absolutely put the health of your dog as first priority. It is a little pricey which doesnt suit everyone including myself, but theyre flexible with different options, and they truly care about your pets well-being. I recommend this place to everyone. If you need a Veterinarian, or a 24 hour emergency hospital, this is absolutely the place to go. Thank you to Justin S. who did a wonderful job examining my 6 month old pup. He really made sure my dog was comfortable, and as stress free as possible. And if you do get caught here waiting for awhile, they do have complimentary coffee and animal treats, as well as vending machines. Overall, Clean, Quick, slightly pricey, but quality is unmatched.

Great staff we took our 10 yr old female Mya at 0230 this morning but by the time we arrived Mya had passed and joined Kuma our male Akita who passed a month ago as a bright star in the midnight sky. They asked if they could perform cpr and I stated No let her rest. They were gracious to let us spend about an hour with Mya. My thanks goes out to your staff

They were amazing thanks for taking care of shadow

I have always really liked the service at veterinary specialty center however they have recently hired Dr. Ko and he just brings it up even higher in my book. He was so attentive and kind with my sweet dog. He took the time to text me during work hours to keep me up to speed on what was happening and also checked on him days after. Needing a neurological consult is incredibly expensive because of all of the required tests and technology but Dr. Ko made sure that he only did what was absolutely necessary. I can’t say enough about this place and how great they been to my pets. I wish Dr. Ko the best as he brings such great care to Tucson!

The first time my cat, Ebisu, ever got sick in his life it was an incredibly scary experience. VSCOT told us to bring him in and they took incredible care of him and made sure he was okay. I’m so grateful for their help in watching over my little boy, he means the world to me and their care was essential!

This vet takes walk-in appointments. The staff was professional and the cost seemed appropriate for the care provided.

I called ahead to make sure they could do an x-ray on my dog because we got in a car crash.They said yes - as an emergency visit.I arrive and they tell me “oh we have a lot of serious visits today so we might not be able to do an x-ray for you.” My dog might have internal bleeding from a CAR CRASH. That’s not serious enough for you?This place is TRASH.

They took my pets needs seriously. My pet recovered and is doing fantastic today. Thank you for your caring staff.

We have used Veterinary Specialty Center for many years in the treatment of my cat and dog. This vet is excellent; their staff is kind, caring and helpful. The doctors are amazing and very competent. My husband and I are so grateful we have this clinic in Tucson.

I will always take my dog there and I will suggest to everyone that reads this this is the best place to take your animal and the people that we met there are the best❣

We brought our frenchie (Kiko) in for a neurology appointment with Dr. Ko. He was experiencing pain in his neck. Immediately, Dr. Ko and his team, Jenna and Elena, got an MRI done, found the issue, and performed surgery the same day. They were in constant contact with us, they provided text updates and pictures every step of the way, and Jenna even spent the night by Kiko’s side to monitor his recovery. Throughout the whole process, they were all attentive to him and gave us the best course of action with every decision. We are SO thankful and fortunate for their great work and care.

Some times I look in to the sky and wonder if theres a park in the sky full of dogs chasing squirrels

The team here is knowledgeable, professional and friendly. I brought in my cat and they were able to see her and get her back to me with meds and instructions relatively quick. Its not the cheapest but for high-quality, quick paced and effective care, they are great.

I feel so grateful to this establishment for taking such good care of my 4 yr old cat who suddenly developed seizures. The neurologist, Dr. Ko, was amazing. Seriously. It was a scary experience, and there was lots of testing done, and an overnight stay, but Dr. Ko was SO helpful. He was sincere and caring, and went above and beyond to keep me posted with texts, pictures, videos, and phone calls throughout the whole process. Ive never had anyone explain the testing and possible issues and treatment options, so well. I wish Id ever had a people doctor who made me feel so informed and comforted. If you are visiting this hospital, chances are the situation is scary for your furry family member, but they are in amazing hands, and I couldnt recommend them more. The whole staff was wonderful. My kitty is now doing so much better and I am thankful for Dr. Ko and the staff!

Took my boxer in after an allergic reaction and they were amazing! I live over an hour away and they were super busy and said they’d keep him overnight no charge so i can get some sleep. They were amazing with him to the point he didn’t wanna leave haha. Can’t say enough good things!

Great with my Maggiegirl although very pricey

Was referred here by the 24hr vet hospital on 22nd st as they have more sophisticated imaging equipment and a Neurologist on staff. So far prices have been reasonable and the Vet was really observant with regards to finding an unidentified severe pain in my Doberman. Still have another appointment scheduled and believe they have narrowed it down to a nerve in the neck.

Took my dogs here after a night of diarrhea and vomiting. They had my lethargic and dehydrated babies all day just to charge me $600 for labs, all inconclusive btw, saying that they have a “stomach virus”. After i told them i WOULD NOT be spending $1700-2000 to admit them overnight for a simple stomach bug, they notified me that they had not administered IV Infusion since i dropped them off around 1pm, it’s now 8pm, and they recommended to do an IV before sending them home. When i dropped them off, it was obvious they needed IV because they were refusing water and had all signs n symptoms of dehydration. It truly saddens me that people who claim to love animals so much, would let my babies sit there all day, untreated, in obvious need of attention. I’ll definitely be making an appointment with our local vet, i only came here because it was an emergency and they were the only ones who would see us. If you guys can wait til a local vet can see you, PLEASE GO TO THEM, this place does not have your pets best interest at heart, & they just want your time and money.

So expensive. They wanted $5000 to fix my dogs fractured leg. I paid $500 to get him checked out and they didnt give me the Xrays. Ended up in Mexico like most people. Fixed it for $600.

Great, caring and knowledgeable vets.

Great service and a fine lil root canal for the boys cracked fang...and attentive follow up as well...luvd the vet and cant wait until the boy needs another root canal.....JK!!!

Called to see about getting our puppy in that had bloody stool was told that they are only taking pets that were life or death and to try another vet hospital. Im not a vet but blood coming out anywhere in my opinion is life threatening. Weve taken other pets here when we needed to and have gotten excellent care til now. I guess we wont be recommending them any time soon. Hope your pets dont need care in the middle of the night if you live on the NW side of Tucson. Very sad that we were turned away.

Our dog was bitten by a rattlesnake. Upon arrival, late in the evening it took more than 15 minutes after calling in to the clinic to get someone out to our dog. Later I learned that dialogue that should have happened about the status of my dog’s condition would have been used to determine his severity. Telling them that he was having trouble breathing, wasn’t sufficient. The biggest concern from the staff was asking us five times whether we could afford to pay for the rattlesnake antivenin. It definitely was not getting our dog in for care.Later that night when I called in to make sure they were going to care for my dog by paying the 80% deposit, I was again asked twice about if we could afford to pay for it. At that point I let them know that as they saw in our family record when they pulled up our account that our tower dog had had her knees redone by Dr McCally and paying for the rattlesnake care was barely 20% of that total.I was told that I would receive a morning call from the day vet who would take over his care. I called for an update in the morning and no one could answer my questions about my dog: how much antivenin, how was the latest bloodwork, etc. I called back at 10am and was told the vet was calling owners. Still, no call. At 1pm, my personal vet called into VSCOT.I was frustrated by 1pm and spoke with Gabe, who is their complaint specialist person. He took a photo of my dog, which was great and called me back to provide some info after 1:15pm (not morning). Then he proceeded to tell me that a snake bite is considered serious and he didn’t know why we had to wait so long. He’d inquire.When I returned the next day to pick up my dog’s collar, that they misplaced, he said he had looked into why it took so long to get my dog into the clinic and it shouldn’t have been an issue because my dog was deemed stable. Apparently his staff people told him they had asked those questions that I previously mentioned that really they hadn’t.On top of all this, they released my dog with a huge open, bloody, oozing laceration above his eye from the snake bite. No e-collar, no caution about his using his claws to rip the wound open further. Luckily our family vet saw the photo I texted of his wound and instructed me to get an e-collar to prevent him from damaging the wound further.Don’t use VSCOT for emergencies. They don’t care and they make lame excuses that could cause harm to your pet.

Review for Dr. Ko and JennaJust considering taking our 7 month old puppy to the neurologist is very stressful but we could not ignore what our little pup was going through. Dr. Ko and Jenna were very conscientious of this.We have had to see several specialists for our puppy in the middle of the pandemic. Dr. Ko was the only one to make a point to come outside in the Tucson heat to talk to us eye to eye. We really appreciated this gesture as we had so many questions and concerns to review. They were both very compassionate and also very very informative and non-judgmental to our questions and concerns. They even gave their honest opinions when we asked for them.We were very impressed with the care and attention that Dr. Ko and Jenna provided. We would highly recommend them to anyone who has an animal with neurological concerns.We have been to many human medical specialists, we came away from our meeting with Dr. Ko and Jenna wishing that the human specialists we have seen were as compassionate and understanding as Dr. Ko and Jenna.

My beautiful dog had just had puppies and was acting very strange, it was 3 o’clock in the morning so we took her to this clinic right away. It was very dramatic - she was Panting and out of it. we knew something was very wrong. When we got to the vet they took our dog from our arms and took her to the back, for a second we felt like everything was now going to be ok. She was in caring and competent hands. We thought that they would help us make her better. One of the text came back to the room and said that her organs were failing due to a depletion of calcium from her body. It was a complication from feeding her 7 puppies. They said they could give her a shot that would reverse this and restore the proper amount of calcium her body required But first they needed to have a $1500 deposit before they could administer the shot.Ok, at this point we didn’t have it but wasn’t going to let our dog suffer so we woke up family members and friends to get some financial help from them. (it’s 3am) we did get very close but ended all a couple hundred short of $1500. We begged them to please bill us for the rest we even told them we would be able to bring the rest back the next morning before noon. They would not budge! said they could not do anymore without the full amount. The tech brought our Maya girl back to us and told us they couldn’t do anything and they were sorry.!!! I was shocked!!!!we went home and watched our dog die a Long horrible death...😡😭 this place would not guve my dog the life saving medicine she needed because of a few hundred dollars.I have never been so heartbroken or disgusted with this business and it’s employees and how they handled the situation.This clinic COST MY DOG HER LIFE AND THE MOTHER TO 7 PUPPIES for the few hundred dollars.After the experience I had with this clinic I think they should be out of business and I would certainly NEVER recommend taking your animal there unless your very wealthy and can come up with a large amount of money at a moments notice if needed.Forever scared by what They made my dog go through the horrible slow death.

Worst vet experience of my life. Longest wait times of my life. Still waiting for my cat to be discharged almost 2 hours later when all they need to do is input charges. My poor cat is just sitting in there probably thirsty and starving and stressed. His blood sugar levels were incredibly high and the vet told me to give him half his dose when I got home. Well Ive been here for 3 hours and she told me that maybe an hour after I got here and by the time I got home it would be waaaay to late for his dose considering it needed to be done at 8am. They didnt even offer to administer for him, just wanted to run more tests and not actually give him what he needed most. Currently still waiting in parking lot. Finally after calling for the thousandth time, they said they can email discharge papers and give me my cat back now and I can pay now.

Best place to go in an emergency.

You really can’t get better medical attention For your pet. VSCOT is just awesome. Big shout out to Dr. Kubai and staff!!

I wish I had seen Shealynn Giltner response before I came here. I have a 13 week puppy and came in due to dhierra and vomiting. They told me the Parvo test came back negative but still wanted to take my puppy back to run some tests. After waiting 5min and realizing I can just take him to my primary care vet I told them to bring him back to the car. They then told me they would only charge for the Parvo test because there were multiple dogs in front of him and that would be it. Receptionist puts me on hold and then tells me that I would have to pay for a brief exam when he wasnt even looked at. Terrible they would operate this way and take advantage of sick dogs in need.

The doctors and staff are incredibly kind and patient. Losing my baby unexpectedly was an awful experience, but the competence and compassion demonstrated by everyone at Veterinary Specialty Center made it just a little easier.

They were very nice and respectful with treating my little Yorkshire terrier. Unfortunately, due to his deteriorating medical condition and age they were unable to save him. So, sadly with a heavy heart, we opted to let him go. The doctor and staff let us hold him as we said our good by.

If your 4 legged fur baby needs special services this is hands down the best place to go.

Nice people and professional service. Thank you.

Dr. Cortez did the best she could. COVID rears it’s ugly head. If it weren’t for diagnosis. Our fur baby would not have been released from the torture that presented itself from valley fever. She did us a favor. We were able to seek professional advice today elsewhere and we could be with him as he crossed over to the rainbow bridge. We probably couldn’t have been with him if he stayed at this clinic. She knew that. Thank you Dr. Cortez we didn’t get that until today.

Ive had many good experiences here with my 3 dogs who have since passed. However, after my latest experience, I will definitely not return. I brought in my dog with a huge abcess on her head. They refused to treat, and said I should take her to her primary Vet, which I understand. I couldnt get an appointment with her primary for over a week, or any other non-emergency vets either. Her signs worsened the next day and I brought her back. Staff seemed incredibly annoyed, but they decided to treat her. Her discharge paperwork stated that they had lanced, drained, and irrigated the abscess, and that the abscess was left open to drain. After picking her up outside and not speaking with the doctor (covid, I get it), we took her home. I examined the abscess in good light and saw no indication of it being lanced or drained. The only wound was the original drainage point from me squeezing it before I brought her in. I called and was placed on hold for 30 minutes, only for them to confirm, condescendingly, that they had lanced it. I called again the next day and asked to leave a message for the doctor to call me back at her convenience. Instead, the woman who answered the phone conferred with the doctor and told me that she had instead done a needle aspiration, and that Id need to go to her primary for any further treatment. The woman was very nice, and apologized to me for the error in the paperwork, but to me they falsified the treatment record. Saying you did a procedure when you did not is unethical. I had a lot of trust in VSCOT before, but the experience ruined them for me.

I was frantic to receive care for my baby girl who sustained an injury playing with our Great Dane puppy and subsequently ended up loosing all mobility in her hind quarters. After taking her into another vet hospital days prior and being told she just bruised something, I was shocked to see her three days later literally dragging her legs behind her. As I dropped her off, I was sure I would have to put her down as she was in such bad shape. Then Dr. Ko and Jenna, by the grace of God, entered our lives. After having recently put down my dane with mast cell cancer, I was not prepared to loose another dog within three months. Dr. Ko, being highly intelligent, honest and empathetic, explained the prognosis and what he believed he could do to help her. He was very forthcoming and understanding and I trusted him completely as I could see his experience with this type of injury was unparalleled. My baby received the highest level of quality care from nurse Jenna who kindly took pictures and updated us on what was going on every couple of hours. I have never had such an experience with any vet, whether here or in CA, and certainly not with the staff as I had here. They saved my dogs life and offered a kind ear and incomparable care. My baby is mobile, healthy and happy once again! I will never use another facility in this town. Dr Ko and Jenna have my unwavering gratitude. I highly recommend them in a time of need!

It has been almost a year since the staff here saved our most cherished family member from a rattlesnake bite. I cant thank them enough!!

I live about 80 milesaway. I called late at night to see if they could check my dog that was injured in a dog fight. They told me to bring him in. When I got there, I was told it would be a three hour wait. The vet was starting a surgery. Needless to say I wasnt waiting around at night with an injured dog. If you cant handle my problem, dont tell me to drive 80 miles, then tell me to wait several hours!!!

Honest evaluation of my dogs problem. Clearly explained, caring personnel, clear communication.

The doctors and staff are taking care of my Stella now with the most caring and kind treatment..Dr Ko and associate just performed the most amazing and difficult dermoid cyst removal to help my Ridgeback. SVCOT goes the extra mile to not only treat my dog but also to keep me informed several times during the day with updates and pictures..even a FaceTime call that not only could Stella hear my voice but I could see her. These people are amazing and truly care about saving my Stella’s life..

My great pyrenees gobbled down a whole tray of chocolate brownies. OMG! I have heard chocolate is dangerous for dogs so I had to get him to the vet. Due to the pandemic my regular veterinarian was not open so I tried VSCT. Unfortunately Covid made my visit difficult as I could not go in with my big cuddle monster. The staff was very understanding and courteous. My boy went right in with the tech wagging his tail. I guess Im glad I didnt go in because they had to make him puke up my brownies. They kept in contact with me by phone so I felt much better. A little while later they brought him out and he was good as new. Great staff and super quick service. Ill definitely use them again if Koda cannot stop eating my desserts.

My dog Peanut was very sick with Valley Fever. The staff and Dr. Kovarna were wonderful with him, got him diagnosed and treated and were very kind and understanding with me. Dr. Korvana explained in detail what was going on and all I needed to know about the disease and treatment. It’s good to know I have a good emergency vet I can go to if I need them again.

I want to thank the staff and Dr. Beckstrom for their professional and compassionate care.

I brought my dog in about three weeks ago. I really appreciate all the staff at this hospital whom we dealt with...from the front desk to the veterinarians and vet techs and other support staff. Special thanks to Dr. Vishkautsan, Dr. Klaus (sp?), Dr. Sullivan, Dr. Pharma (sp?) who were very compassionate and kind and provided me with daily updates. The entire staff worked so hard (24/7) to take care of our sick pets whom we love so much. Although my dog did not make it, I know he was in good hands at this facility. Folks, please remember to set aside special funds designated for pet emergencies as I found out. In order to take good care of our critically ill or injured pets, the facility must have excellent staff and technology and all of this cost money to maintain. Thank you, VSCOT!

Just da best! Hands down! For real!

Worst place! A total rip off and the rudest staff. Dr. was quite nice though.

I appreciate the front desk staff, vet techs and the vets at VSCOT, especially Dr. Beckstrom. Thank you for doing what you do and being amazing.

They took wonderful care of my babies. Thank you

Today is April 7, 2016. I am my dogs advocate and am informing the public of a horrible case of negligence during her stay at this clinic. This is a long story but I will summarize as best I can. November 2015, I took my 15 year Pug in to have a herniated disc removed. After Dr. Alcott reviewed her scan, I was given a price range that it would cost, between $3500 to approx. $5000. I was told that I would have to pay the high side before I left just in case he ran into something unforeseen. When I picked her up, it was an additional $1,000. He decided to remove another disc. No problem, I wanted him to do what was necessary. Hed call me daily for updates, each time informing me that shes a whiner. I told him she never whines, much less barks... I was puzzled that he always mentioned that. Much later, I figured out why. After close to a week, I picked her up around 8pm. She looked horrible but I didnt understand why. Dr. Alcott gave me a rosy outlook for her release, although he said that they thought her pupils werent dilating properly and that I should bring her back in 10 days to see their Ophthalmologist, Dr. Kubai, but was also told that she would be on her feet in no time and walking by Christmas... He did tell me that his biggest concern was her kidney function and that I should have her on a Renal formula. Outside of that, no other conversation about her eyes took place. I took her home and tried to get her to stand and walk but she crashed right into the wall. At first I thought she was losing her balance due to the surgery -- but it was because she was blind! First thing the next morning, I took her back and told Dr. Alcott she was BLIND and I refused to take her home. NOW, she was treated as an emergency patient. The Opthamologist was now in the loop and recommended she stay another week because she need about 6 medications dropped into her eyes every single hour. NOBODY would explain why my dog was damaged. I did a lot of digging and finally learned through an emergency room doctor that my Pug scratched the membranes off both of her eyes after surgery and developed a severe corneal infection. She was not used to having ointment in her eyes and her head was not coned after the spinal surgery. She was blind due to layer upon layer of scar tissue. Because she couldnt walk on her own or go out the doggie door like she used to, I have to take her out several times a day, each time cleaning her thoroughly. All of this with an uncomfortable cone on her head. Funny, the cone was so important after the second hospitalization but not after the spinal surgery... My dog lost 25% of her body weight and I equally lost weight. I missed Christmas, Thanksgiving, birthdays, weddings, dinner invitations, etc. I have been robbed of my freedom due to Dr. Alcotts decision not to consult Dr. Kubai, the opthamologist. Because of her new disability, 5 months later, she still barely gets around and my freedom as I knew it is now over since she needs constant care. Back in December, I called the hospital administrator Judith and she would not return my calls. So I called the CEO in Connecticut and he put me in touch with the Sr. VP, Hal. Hal made things happen and had the medical director, Dr. Bene contact me. At this point, Judith was not involved. Dr. Bene treated me like I was trying to hustle him, he was rude and condescending and actually told me that my dogs eyes were damaged in MY care (overnight after the disc surgery). I dont think I can properly state here just how angry I was to hear this, but I told him that his doctor was negligent and he wanted her out of the hospital to make room for more back surgery patients, $$$$ -- she was taking up valuable space. I finally got the hospital to admit wrongdoing. Dr. Bene, the medical director, offered to give me free medication and Dr. Kubais care until her eye issue was resolved. Today I received a FEDEX letter notifying me that they will no longer treat my pug because I objected when the staff tried to charge me. Her eye medication alone is hundreds of $$$ a month...

The neurology team was amazing!

They might give you a misdiagnosis on your pet like they did to a friend of mine, her dog didnt have valley fever, she had flat and tape worms.

Took my dog in at 5pm because she was not feeling well. First they said her vitals look good and we said we will like to take her home. Then they changed their mind, said the doctor wants to check her throughly. We obliged and were aware of the 3hr wait.5 hours later, no call. I called them and told them I want to pick my dog up since they haven’t even got to her yet. 5 HOURS!!! Then, I arrive and they take 1 more hour to get my dog to me.All of a sudden right as we pick her up the doctor decides to check her and thinks it’s better if she stays over night. YEAH RIGHT! another 5 hours of BS!!??I feel guilty having her there in the cold hospital for 5 hours for no reason. When she could’ve been at home doing the same exact thing! Except with her family in her bed.Extremely obvious money grab.

I took my cat here and explained everything going on. I waited only to be told they had no idea what was wrong with her and that I should take her somewhere else because they are not equipped to take a look at her. Then they recommend pain medication after they said they didn’t know if she was in pain! Very unprofessional staff. I was waiting for a long time in parking lot to only get hung up on. I left here with no answers and had to pay $150 just to be told exactly what I told them on the phone. Very disappointed!!! Do not take your pets here!

Theyre all ok vet hospital but they would be better if they did payment plans..

We took our Scottie in because he had choked on a bone. They saved his life!! They asked us to call as soon as we arrived in the parking lot and ran outside to meet us. One of the doctors quickly rushed him inside and they pulled the bone out of his mouth while we waited outside. They immediately informed us that he was fine and thirty minutes later he happily came trotting out again. They were so compassionate and could not have been more caring.

Please DO NOT bring your pets to this location. Travel to the east side to Pima Pet Clinic On speedway Blvd or Southern AZ Veterinary Specialist On Broadway and Prudence. I was at this location on Memorial Day and I’ve never witnessed so many pets die in one day ever.!!! They charge a lot with the wrong diagnosisDo the best for your pet by taking them to a better facility. It’s worth the drive give them better care the staff is very unfriendly and some techs don’t have compassion. I saw a girl Technician pulling a dog by the leash and getting angry at the dog when she was trying to lead him back to their owner because he was pulling. Another technician holding a small dog all wrong with his neck on her arm she just looked unhappy to be working there. I don’t think the staff is compensated correctly or maybe the building owner just doesn’t follow up with the staff on treatment and processes to be sure they are providing quality care since it’s an emergency location most people think they have no choice so they get stuck waiting there. I’ll never go there again I regret not driving further to get my dog better care. He deserved better treatment then an antibiotic RX that didn’t help he needed oxygen and they are so behind in equipment and treatment that they couldn’t give him any further help. They made me believe I could take him home and see my vet the next day since they needed to get us out of there and try helping the next patient. We waited over 6 hours and it took the girl in the front one hour just to check me out. I’ve never experienced such bad care especially for a helpless animal that can only be diagnosed by a veterinarian because I didn’t know what was going on or what to do. I took my dog there to get help but that didn’t happen. I filed a complaint with the AZ Dept or Veterinarians so I hope they will investigate further.