Ive had some terrible experiences with Garys Towing in the past but today when I had to go down there to help my brother retrieve his possessions from his vehicle everything went well. The staff there were extremely helpful with getting us onto the lot and finding the car. The guy that led us to the car was super patient with us emptying everything out of the car. So all in all I have to say that I was very impressed with how things went at Garys Towing this afternoon. Thanks guys.

They r alright some of my stuff was missing tho so make sure u guys do ur own inventory

Professional drivers, helpful office staff. I had used their services for my 1995 odyssey.

They were able to very quickly tell me that my friends car had not been towed or impounded.

Cops Had van towed by Garys. Was arrested for mistiminer failure to appearWatched van loaded after cops did invitory. After I was released went on internet for reviews didnt like what reading about things missing had list cops inventory. When there had to get paper work out was escorted to and from van. While that did paper work asked if could stand in only shade to smoke in yard 15feet from office he said had to go stand in sun out front so the way that did things if something missing employees were responsible I read a thing said Garys not responsible for missing stuff That is to protect co from thieving employees Said van had flat told them couldnt drive with flat it wasnt there when loaded . Brought guy said would take care of when finished with piper work. Finished paying guy was to fix walked out door 15 min later said he had to go on call. Said I had to wait. Waited hour finally came back i asked if he had air tank to fill tire. Couldnt move van with flat tire He came with little 12 volt compressor. Can u emagine a towing co that doesnt have the right stuff to air tire. He filled it to 25lbI asked if we could pull it to shop area fill rest of way told me if he did that he would get into trouble. Can u imaginé he would get into trouble making van safe to drive thats the kind of co. Thay are

Went there to see how much it would be to get a car out. The lady at the window & the guy who took us through the yard to look at it were super nice.

Went with my buddy to retrieve his stolen vehicle we had got a copy of what we needed from mvd and they had said it wasnt valid after paying almost 400$ for it being there a day they only allowed us 3 tools to go get it only one guy there was decent bearded guy was okay the rest were rude I dont recommend this place at all theyll just try to laugh at you and they know how to kick a person when there down what complete rude people and very very unprofessional

To be a salvage place for cars, cars are organized and easy to find. On this occasion we had to go because our car was there because it was involved in an accident and sadly it was totaled, so, we had to take things out of it, we were treated with respect, we had enough time to take things out and sort thru what we needed from our car. Garys towing is in the middle of nowhere but is easy to find.

Love the public car auctions. Have bought 2 cars from them and will continue to buy more.

If I could give -10 I would. I was in car wreck and in no condition to make the decision of who would tow my vehicle away. Since Garys towing has the contract w the city, they picked it up. Since the car was totalled how it was hauled away is irrelevant. My neg. feedback is from the experience with women in that office. There is ZERO effort even attempting to TRY to get customer service! But of course WHY should they... they have the contract w the city! Every last one of those woman are RUDE, LAZY, OBNOXIOUS... every single one of those woman that I engaged w should be fired

Bad customer service. Need to work on customer service. But helpful.

I called and gave my information and nothing happened.I was stranded and they didn’t help at all and after I gave all my information he completely ignored me. The customer service you give is very important and they are seriously lacking in this. If the person that answers the phone is also driver there is bound to be confusion.

I had no idea it was so easy to legally steal other peoples cars!

They helped but cant take any payment with card or cash it was very hard to get the car back after the tow

In n out no hassle

I think they are crooks and con artists. They took two cars from me this year with out my consent. I paid the full cost to get my vehicle to find out it had been burglarized and stripped out. They refused to refund my cash. They are stalking vehicles

People were so nice and very helpful.

Had them tow a full size school bus 80 miles and the driver lost my driveshaft along the way

This place stole my car stereo after towing it to their yard

I was on the Highway the service got to my location very fast Service was great ! 🙂

Yes very helpful n Professional ty 4 ur Assistants

Stacy is amazing and helped me with my situation went out of her way to help highly recommended thank you so much

They never called me to tell my truck was in impound I even called two days after it was picked up and was told it wasnt there then I had to wait till Monday called them again and she said they had it for a week. Someone dropped the ball costing me $250 . TPD was supposed to call too but they never called me either

Everyone there was super friendly & helpful...

I dont think they do business very ethically! They sold off my car without my permission when I had a court order for its release to me and threw out everything I had inside, including my fathers and grandfathers burial flags and an urn with cremation remains, which were inside because I was in the middle of moving my things when my car got towed!

They were helpful and knowledgeable and were very kind to me at a very hard time in my life.

If I could give negative, I would. I was incarcerated and my car was taken to Garys. My girlfriend and I were living out of the car so everything we owned was in it. When I went to get the car, the women at the front desk was extremely rude when I questioned about the fees and the amount to get my car back. Then when she realized I had the money to pay her attitude changed. When I finally got the car back the battery was dead and everything had been rummaged through. Every bag, pocket and backpack! Things missing and even items broken or damaged. If you have a choice, please choose a different tow company. The staff is incredibly rude and disrespectful and unprofessional. DONT USE GARYS TOWING! YOU HAVE BEEN WARNED!

Garys Towing Is one of the most unprofessional places I have ever been to The lady up front is extremely rude this place needs to be shut down asap! Stear clear!

Great public auctions. Curtious staff.

They are heartless people w

I was notified one week after the impound, from tpd by mail... Only reason I knew where it was before that was I used the find my phone app and it showed me the location.Theres no coverings they have all the cars just sitting out in the heat all day. My car was filthy then I was rushed trying to retrieve my property from my vehical, many things were missing which was blaimed on the cops that ordered the impound after my wrongful arrest.The bill was nearly 700 bucks for only less than 3weeks hold which is way more than $15 a day they said the rate was.They wouldnt release it to me but they release the vehical to the lien holder before the 30day police hold. And probably without the property credential I was required to have.The ppl here were rude and had a different direct line to the impound division than whats given to the public.This was an awful experience for me, that was the first car I bought completely in my name, now i have a repo on my head because of this entire thing. I was doing fine until I was arrested booked a!d released from a wellness check, which the case was dropped 4 days before my actual pre trail hearing. Thank you guys you really taught me a lession here. I had so much respect and admiration for law enforcement despite previous run ins that I wont speak of,. But after this ordeal, Im left daizee and confused. I still want to be a fed one day tho.

Super cool people work here thanks for being you

So helpful and friendly

Rude employees. It appears that they rummage through your personal belongings and help themselves to what they want.

My elderly mother had her car stolen while shes out of state, it was towed to Garys. These guys were very obstructionist regarding getting the car released to anyone other than Mom, which is understandable however they know that we are having trouble getting to Arizona and have already started processing to try and take the title for this vehicle after just 12 days!! They are essentially trying to steal moms stolen car! Its not like we havent been on the phone with them multiple times trying to work things out. I guess some people really are just the worst of humanity and I think weve found some here.

Charged 2 days + fees for a vehicle that was in lot for not even 1 day . State contracted, I guess they call the shots . It wouldnt have been beneficial to Garys to tow vehicle less than a mile from pickup spot. Nope better to take 20 miles away & keep incurring fees . If you cant pay sign vehicle ownership over to them or pay $500 abandoned vehicle fee. Sorry to all whos lost their transportation due to this pirated system.

Terrible customer service, they had my car for 4 days and didnt tell me. They knew it was stolen and charged me over $250 to get it back. Its a racket ran by the Police and Garys. I feel like I got robbed twice.

The worst towing company in Tucson they should just shut this company down and the front desk lady is the rudest

Helpful, Friendly, and reasonable pricing

The people were very nice and helpful

Took my car after it was stolen and impounded it, wouldnt even work with me on the price

Very friendly and professional.

Worst dispatcher and driver I have ever experienced, added on an extra $50 for a service that was NOT provided, to a single mom who just totaled her car with her kid, super stressful situation, no comparison, would never use or recommend except to avoid at all costs.

The Service Was Awesome!!! Thx soMuch For Hospitality...

Great people

Really cool they let me get my stuff out of my car, some things were missing but who knows if it was their fault or what. Overall they were nice and understanding.

The man who towed my vehicle was very kind as were most of the staff in office. The woman at the desk in the front office was extremely rude to both my mother and I. I expected better treatment considering she deals with people in accidents all day. Other than her, the rest of the staff was kind and helpful.

Pleasant people. Knowledgeable and helpful.

They were efficiant and quick. Not a lot of traffic during times when wrecks are down cause people are staying home.

My car was towed after an accident. They parked it on the side of the road with the keys in it. It was stolen. They claim it was not stolen from them and that some other company asked them to leave the key in the car prior to an insurance tow. They have also had other cars stolen. Time for TPD to pull that contract. Also, Im looking to sue you for trauma.

It was a weekend we called around to 8 different tow companies and only two answered and Garys was the most reasonable and no hidden fees at all. The gentleman that picked our car up was very nice and respectful. The k you Garys for being there when we needed help.

Very helpful and understanding, though I dont plan on getting towed again, would trust them with my vehicle in he future.

If you have a choice on towing companies GO WITH SOMEONE ELSE! My daughter was in an accident and they had her sign a paper releasing title (she had a witness present along with me on the phone) or as the driver said it was a release of title. Now the DMV is suspending her license for vehicle abandonment because she did not release title to them they claim she only signed an insurance release form. But when my daughter went in to get the copy they said they had destroyed it. They have to legally wait a year before they destroy any documents. Now Im sure They are in bed with DMV and law enforcement.

Pretty sure they stole my husbands tablet when our car was towed here after his accident. The guy claimed he knew nothing about it, but my husbands backpack had been clearly rummaged through.

Rude to customers

They are not responsible! I had stuff in my car and desperate when they tow my car

Very knowledgeable and courteous. Driver showed up in a timely manner and the dispatcher was quite patient when I called back thinking more time had passed than really had. Thank you guys for an overall great experience.

Theyre a well trusted tow truck place

Its a towing place. Most of us dont go there because we want to. We go because the car got towed. Rates are high and the people are just doing their job.

There driver Andy was a great guy, and was there faster than I thought possible

I just had my first experience with Garys towing this weekend. I was stuck with my children and they were there very quick and the gentlemen that was driving was so polite and helpful. the process was quick and easy! thank you so much I recommend this company if you want quick response and friendly people.

Trying to get some cars from the auction

Google.. there needs to be a 0 star option. This place is super rude. No customer service whatsoever.. no care for what questions I had.. and they have been telling us that our car was going to get dropped off to our home 3 days ago! They have hung up on me twice with no care. Idk why Allstate used this HORRIBLE company to take care of our towing. Stay away from this place if you have the chance. If they show up to tow your car just tell them to leave and call some other company. Just to add to this... seems like all the people that are leaving great reviews are white.

They are very reasonably priced and super friendly

The staff very very helpful and nice

They send you a letter to let you know they have your car. Gives them time to increase what you have to pay to get your car out.

Good service. Faster and cheaper than expected

Auction is a must see

Very horrible company, as a former employee I know the in and outs of how they do people. The items that are stolen from the vehicle start with the Police Department. They are to do a inventory list on all items inside that vehicle, some do most dont so when they see laptop, tablets, cell phone etc they dont list them they say misc personal items. The drivers then see it isnt listed and that is fair game. The entire contract seems to be set up as a monopoly in most and actually every area I have heard of they use a rotation so one company doesnt have the entire contract. And usually when they get the sole contract somebody pockets are getting fat. Basically Garys is more than likely paying kick backs to the Tucson Police Dept. But if you are missing items I urge you all to contact the police Dept and you can request to see the copy of the tow slips which has the items listed in your car.. Tucson PD needs to be more proactive in protecting the citizens items and not allowing and aiding in crime like they are doing.

Two phone calls to this tow yard after a devastating not at fault accident and both times talked to as though we were some sort of child. People dont get into accidents every day and have questions about how the process works. These people showed zero compassion. They sure showed up quick to tow our car from the scene of the accident and get paid. They were real nice on scene. After that, how dare you ask a question about getting your belongings from your totaled car or about how you might go about doing that. Terms used were like I said and I dont know how to explain this so youll understand when clarifying questions were asked. I guess if you spend your days working in a junk yard, you tend to start behaving like the dogs.

Excellent customer service

Fast service all my info i needee to get my car was in the car they had no problem letting me get it and was in and out with my car in maybe 10 min or less awsome awsome!!!!

Great company for your towing needs great staff and drivers

This is an update and Im giving them 4 now and my first time was only 1 star.Ok I went in person twice, first to see my truck and the lady in the window was very polite and the guy at yard too.The second time I was there on Saturday the window guy was very helpful very polite and professional and they have a guy at the yard that helped a lot getting out and getting the truck ready to go.My first experience was horrible but the next 2 times a different world.Thanks Gary staff and dont let only that only 1 person put your hard work in the garbage...I called cause my truck is there and the person Sam was horrible customer service hanging up on me then I called again asking why she hung up on me and she said we were finished talking, this person does not even deserve 1 star but in my last called, talk to Andy and it was very different experience good for this person two thumbs up the star is because of Andy, thanks

This is a terrible company. My car was stolen and recovered the second day. It was stored in Garys towing. However, the criminal couldnt took every little thing in my car. There was nothing left in my car when I picked it up. Nothing.

Pam is amazing! Thank you so much for your help!

Good auction

I just got notified by google maps bc Ive been here, and a new review was left. It was negative, so here is MY review.Nobody likes getting their car towed, regardless of the reason. This being a TPD impound lot probably doesnt help attract the finest clientele.My vehicle was towed here 1/7/19.Michael picked up my car after I was TBoned by another driver. The responding officer recommended them to me. They arrived within about 30 minutes of the call.After all was said and done, and I was on my way home from their lot, I realized my wallet was gone! I searched everywhere..I called Garys, and the dispatcher left a message for Michael, to see if he had seen a wallet. I gave them my blessing to call me at any time to let me know..I got the best call ever. Michael had found my wallet in his truck! After coming in and thoroughly identifying myself, I confirmed everyitem. in my wallet was in place and intact.I appreciate their concern, promptness, and HONESTY!

The Lady ii talked to and finally seen, WAS GREAT,INFORMATIVE,FRIENDLY,..SAVED ME FROM GETTING A FELONY -- ! 22nd street DMV, trying to make me OBTAIN A DUPLICATE TITLE-- ON SOLD - NOTORIZED BILL OF SALE-- NEW BUYER WRECKED AND RAN FROM,- / INFORMED IF DID THAT AND NEW BUYER COULD FILE A FRAUD ON ME,, PLUS MORE,,- EVEN SUPERVISOR TRYING TOO, ALSO ??. THANXS GARYS..

If your car gets towed here and you dont want to claim it make sure you sign the title over within 5 days or theyll put a lien on your licsense of $500 and keep your vehicle. Oh yeah they neglect to tell you this unless you ask so if you dont know they can screw you over !

Very good and courteous service.

Wow the guy I just spoke with was a total axx holx

Best towing service I have ever went through great customer service and got to Mr in a timely manner

Very courtious staff. Easy to work with.

Their prices are fair.

Friendly, knowledgeable service.

These people are the worst. He blamed me for getting my car stolen. Why would the city contract with these horrible people?

Great people very helpful.

Bad attitude. Rude customer service.

I liked the online auctions

Garys Towing is always, responsive, helpful and polite, which is why they are the only ones we use for our parking lot!Thanks guys!

Be sure you take your registration, proof of insurance and id. You wont get anywhere without it

I own an auto repair shop. One of my customers had a circumstance after breaking down that apparently required the city police, they called Garys towing to have the vehicle towed. They said they could not bring it to my shop because it was sunday. ( Red &White Towing drops cars for my customers on sundays) so they would have to store it. We have been waiting for the car for 2 days. What a bunch of scumbags. They are charging himstorage fees and towing!!!! DO NOT USE GARYS

They are absolute crooks and thieves. Unprofessional, rude, shady, and charge victims to get their own vehicles back out. Never use them if you can help it. Its no wonder their main business source is through TPD. Totally shady.

Theres no words to describe the carless customer service they have .and the worst part TPD has contract with them. What can we expect then???

They stole all of our tools from our car. Brand new! Stole all of it. Even our jack. Zero freakin stars. Never use this place!!!

Very professional, explained what options were available for me about my (stolen truck)could not afford to pay the fees,went over to Catalina Recycling and they took it off my hands two great places to work with.😎

Politically connected to corrupt city contracts for more than 20 years blood suckers ...had an accident ..car towed to garys . was not asked where i would prefer my car towed... then they took advantage and started over charging everything...had to 1 star to post other wise - 10 rating

My brothers car was stolen and we went to pick it up after the police recovered it and they made us wait an hour to get it back. They wouldnt allow my brother to walk to it like if he was the damn criminal that stole it. They treated us so rudely. No customer service or professionalism whatsoever. The city of tucson is crazy to use service providers like them.

These people have a monopoly on getting people when there down. Its no wonder Garys towing has bullet proof glass at the reception. They should try being fair and not greedy you should see all the b.s. they include on the bill.Lets there is thetow fee,hook up fee,connect fee,and the mileage fee. Etc.....IS IT JUST ME OR DOES ANYON- else NOTICE THEY ARE CHARGING FOR EVERY TIME THEY CAN USE A DIFFRENT WORD with the SAME MEANING?!DOES ANYONE ELSE SEE ANYTHING WRONG WITH OUR CITY DOING BUSINESS WITH SUCH CROOKS?!?!?!?!?!!!heres a suggestion on behalf of TucsonSpell it . . Greedys towing.