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ISC Services
1380 Rankin Dr, Troy, MI 48083, United States
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ISC Services

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Ro
Review №1

I rarely (if ever) give 5 star ratings but when a company does everything the way it should be done I cant not give 5 stars! From the moment I called they working for me. I called them regarding a tree falling on my house. They asked if I wanted someone out here immediately. I told them no bcs the roof wasnt leaking and it was 6pm. They said well be there in the morning. I kind rolled my eyes and thought, ok sure you will. They were in my driveway at 9am the next morning. Chainsaws were going 5 minutes later. They removed and cleaned everything up as well as mitigating some damage I didnt know I had.Ive searched for a reason to give a 4 star instead of a 5 but I cant. They make you feel like youre family and that isnt something that happens very often anymore. It was very nice to deal with a company that truly appreciated our business. Thanks to everyone at ISC Services

Bo
Review №2

Had a sump pump go bad while we were out of town. Came home to a horrible mess. Heard about ISC Services form a friend who had used them and was very pleased with their service. They responded quickly and got the job done quicker than I expected and did an excellent job. Very courteous and professional. I would highly recommend them to my friends and family.

To
Review №3

ISC services are a first class operation. I had a flood on a Sunday and within an hour I had 2 gentlemen at my house.They were prompt and respectful every time they came. The basement was remediated and cleaned perfectly. I even got a call from one of the owners and a visit from another one just to follow up.I would recommend them to anyone!

Mi
Review №4

I have referred ISC to numerous amount of my insureds. They are efficient, kind, professional and do amazing work. I too have used them for my own sump/sewer loss. They came right out to the house, eased my fears and did an amazing job. I am so grateful!

Ti
Review №5

Billy Uhl and his team went above and beyond to assist me with water damage clean up that resulted from a plumbing issue in my home. The company was extremely responsive in assessing and preventing further damage, treating wet areas to prevent mold growth and equipping me with high quality dehumidifiers. ISC Services was highly recommended by my insurance company and after my experience with them, I understand why.

Ar
Review №6

Billy and Tony were great to work with. I had a water leak in my kitchen their team was very responsive and was able to help us dry up all the water. I would highly recommend.

Ju
Review №7

White van driving recklessly. Ran a red light and brake checked the person he cut off. Trash.

Jo
Review №8

0 stars do not let these people come within a mile of your house, underhanded and shady and cant take responsibility of their mistakes. Much rather lie their way out. And had multiple missing items from houseU will regret u ever heard their name. Only thing they know is how to scam

Sc
Review №9

We had a house fire and their emergency team and cleanup crew were spot on. Do not have this company do the entire project. After the cleanup it was a total nightmare. The project manager was horrible and really didn’t have a clue.They tried to cut corners to save themselves money. They stored our stuff during the reconstruction and a three-month job took them seven months to do. It took them this long so they can make more money off the insurance company to store our stuff. We had more than one project manager because the first one wasn’t getting the job done. We couldn’t get either one of the project managers to ever call us back on anything. And when they finally did it was the old standby answer “sorry I was off sick”. Not only are they horrible craftsman their an unhealthy bunch. 😂 I would not hire this company again to build my shed. They are full of promises that they have no intentions on keeping unless you force their hand. I wish I could give them zero stars because one is too many. We still have some stuff that needs to be completed but after talking it over with the wife we are just over the fight so we’re done with them. I’ll just do it myself this way I know it’s right. I know they want you to get exhausted and just give up. It worked. If you’re reading this before you hire them heed my words. Run save yourself, it’s too late for me.

st
Review №10

Chris is very disrespectful. he showed up unannounced brought half of the materials in, knocked a bunch of stuff down off the shelf in the hallway and left it before leaving. i wasn’t aware it’s normal to come into someone’s house drop a lot of stuff and then not clean up after yourselfvery slow at the work needing to be done. caught workers throwing personal belongings as well. they always come unprepared and understaffed. they have broken more things in my house “trying” to fix things. all state needs to do better picking out companies. i understand covid slowed some things down but there is no excuse why they never have the supplies needed when arriving

Ga
Review №11

I would also give zero stars if I could. Ten days after inspecting my damaged home, I still couldnt even get a quote from this company. I called several times and got no response. Even asked for a manager to call me, but never received a call from a manager. All I got was silence, and then finally excuses as to why my estimate still wasnt ready. I fired them before they even started. Thank goodness I did, as Ive just read the other reviews.

Be
Review №12

ISC took care of my mothers basement when it flooded. They were quick and clean and if I need a restoration company again I would not hesitate to call them.

Ki
Review №13

After recommending this company I will forever stay away! The work that was completed was done well. However, they fraudulently billed for 3x more work than they completed! Would not return multiple phone calls. Tony Jr is very unprofessional and lied to the insurance agency. Shameful!

Ch
Review №14

I would highly recommend ISC services to anybody who wants to be taken advantage of, lied to, ripped off, harassed, bullied and/or threatened.After some minor storm damage to my home, they were recommended by my insurance agent. I asked for an estimate before any work was done, but they sent a third-party contractor out to remove a tree and inspect the damage to see if it was worth making a claim. Poor communication and shoddy paperwork ensued. Then they proceeded to bill me for thousands of dollars of work I never authorized and harassed me about paying. No actual work was ever done to fix the damage to my house.Suffice it to say that I no longer have that insurance agent. Word to the wise: beware of emergency services providers, ALWAYS get a written estimate first, and steer clear of ISC Services! If I could rate them with negative stars, I would. I notice they have a few 5-star reviews with no narratives...thats probably a scam as well.

Ro
Review №15

This company was recommended to me by my insurance company to review water damage in my basement and water damage discovered under tile we were removing to replace. I was told to expect a call to let me know when they were coming for a free consultation to determine damage, next steps and whether or not it was damage that would be “claimable.” I received a phone call from an employee of the company asking “what can we do for you?” I explained who I talked to earlier and began explaining my situation. I was immediately interrupted and told by the other line “I have the notes.” The conversation continued on uncomfortably. The employee was rude, short, condescending and repeatedly told me I was wrong in regards to the issue in my basement. He even argued with me about the type of basement my home had. It was implied that I was wasting their time, even though I was courteous and honest in my description of my situation. I was belittled and made to feel 2 inches tall. The call was made by referral from my insurance company. I was treated as if I had no idea what I was talking about and I was in awe of this man’s lack of professionalism. I felt as though because I am a woman he did not take my concerns seriously. The conversation ended when I had had enough and stated that I was ending the call due to his rude and condescending tone and behavior. I’ve made a call to complain and am awaiting a call back with name and number of a superior with whom I can discuss the subpar customer service and the inappropriate behavior. Do yourself a favor and don’t bother even calling this company. Very unprofessional.

Im
Review №16

Their work was fair, they lacked good communication and they took far too long to complete the work that needed to be done. Then a year later a pipe sprang a leak in the wall going down to the basement due to their workers tapping it with a screw when they installed a hand rail. They did come in to start work, but it was half completed, I could never get a straight answer on job dates and what they were going to take care of, not to mention going to meet them and then they were a no show and never called, this happened several times. This leak caused black mold and water damage. This was my Dads home, unfortunately he passed away before the work was finished. I would never recommend them to anyone!!

Co
Review №17

Kris Anderson is the best.

Al
Review №18

Great service. I deal with Bill Uhl, very thorough and professional.

Ke
Review №19

The flat roof over two small rooms upstairs blew off this spring during a storm. There was no interior damage.Insurance Services Construction (ISC) decided to remove half of the roof section in one piece, apparently lost control of the material and got black tar streaks on our white siding. We have pictures.They tarped the roof. The next day when it rained we had water running inside our house. They came out to fix it. The next day it rained and we had water gushing in. They refused to come out again as they had learned we had not signed for the roof replacement with them. The gushing water caused thousands of dollars of interior damage. The insurance company had to pay another company to correctly retarp the roof.The insurance company is paying for thousands of dollars of repairs that were unnecessary if the tarp job had been done right the first time.The people were unprofessional, both during and after the attempted job, and rude after they found out we were not going to let them complete the roofing job. They have yet to send an itemized bill but call regularly to demand money. They refuse to even attempt to clean the siding.The insurance company is paying another company to clean the siding and make the interior repairs.

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1 Photos
19 Comments
3.2 Rating
  • Address:1380 Rankin Dr, Troy, MI 48083, United States
  • Site:http://iscservices.net/
  • Phone:+1 248-786-0127
Categories
  • Water damage restoration service
  • Building restoration service
  • Fire damage restoration service
  • General contractor
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