I went in to Tooele Motor Company looking for a new truck and Alex Stransky did an awesome job helping me find it! With the market how it is I was skeptical I would find anything. That coupled with my bad experiences with other dealerships, I was hesitant to go to another dealership but they were awesome to work with. Never felt pressured or like they were badgering me to buy. All in all I would recommend going here to anyone!
We had a great experience with Tooele Motor Company! The salesmen, managers, and all those we worked with were great. They offered us top dollar for our trade and were very reasonable on the price of the vehicle we purchased. They didn’t push us and were very knowledgeable and helpful through the whole process. I would highly recommend them to anyone looking for a new or used vehicle.
We are so impressed with Tooele Motor Company! We recently purchased a vehicle from them and Justin Graves was so helpful and knowledgeable, he was friendly and outgoing. Charles Gould did an amazing job arranging financing and showing us all of the options with warranties and extra services that they offer. We never felt pressured and they both made the process super easy. We will definitely be recommending their services to everyone we know.
Worked with Justin Graves in sales and Brandon Verde Management,these guys are the best! Did a great job no pressure and helped us get our order in for the new Bronco. I would highly recommend Tooele Motor Company.
Me and my Wife had looked at about a dozen dealerships, we wish we had come here first because We had an amazing experience at Tooele Motor Company, Justin and William were very helpful and made the process easy and quick. We are still enjoying our vehicle so much. Thanks for everything !
I brought my truck in for an oil change and to check a few things. I didn’t have a lot of info on my vehicle. And the receptionist Pauline went above and beyond to help me. I’ll be coming here regularly. I admit to not being mechanically inclined when it comes to vehicles and it’s always hard to trust a mechanic lol. The fact that they have such a great receptionist gives them a 5 star from me.
I had a great experience at Tooele motor company. My salesmen was Ryan and he was amazing! Everybody at Tooele motor company was super great and wanted the best for the customer.
What a better experience we had! Our experience was so much better than the last place we bought a car! Night and day difference. We will definitely buy from them again. Thank you Justin!
I looked at trading my car in at Tooele Motor Company. I worked with Ryan Tripp. It was like talking to a helpful friend. He was super easy to work with! No pressure sales! Great experience.
Ryan was amazing! I found the car I wanted online as none were available in AZ. He helped with all the necessary paperwork over the phone, answered tons of questions via text message, even on his days off, personally picked me up from airport and has continued to answer questions post-purchase. He truly went above and beyond any car salesman Ive had dealings with. I would call him a Customer Service Representative rather than Car Salesman. I recommend this dealership to anyone if you want to be treated with respect and honesty!!!
I’m gonna start this by saying I’ve been working here for two years now. I’ve bought two vehicles here while working here. I absolutely love the feeling of being comfortable purchasing from where I work. Everyone here is genuine and looking out for your best interests. My leadership has been awesome the truly care about everyone here and show it. The buying process is simple and straightforward and I will always buy my vehicles here. Thanks to Devin and Nathan for my last purchase. Stay awesome everyone.
Justin Graves helped me from beginning to end with trade of my Lexus RX350 and my purchase of my new Buick Envision. When we arrived at a price on line, that I was comfortable with, he drove it 44 miles to me so I could test drive it. When the paperwork was completed, he spent time with me explaining everything and even helped me set up onstar and my phone. This was the best car buying experience Ive ever had. I would totally recommend Tooele Motor Company dealership .
Justin Graves was fantastic to work with. We were more than pleased with his knowledge and customer service.
My sales person Kamie was excellent she deserves a raise and you need to keep people like her more often your sales will go up she has a great personify
My experience was top notch. Jaren Clark and his team were so helpful and so easy to work with. I have bought a lot of cars in my life and this was hands down my best car buying experience. I highly recommend Tooele Motor Company and would definitely buy from them again in the future.
I had been searching for a specific vehicle for months! I saw an add while surfing KSL.com and it led me to Tooele Motor Company. They had what I wanted at a more than fair price. The buying experience is nice there as the sales staff is not commissioned and they just seem to want to help you buy a car! No trips back and forth to the manager to see if they can get you the numbers you’re after! No tricks! Just a set price and it’s as good as they can do! Justin Graves was my salesperson and he did a great job! I felt completely comfortable there and if I ever need to buy another vehicle in the future this is the first place I will look! I have purchased vehicles from Ken Garff, Strong VW, Cutrubus VW x2, and Tooele Motor Company has been by far the best buying experience yet! I highly recommend you check with these guys for your next vehicle shopping experience!
I had a very positive experience in buying my first car. Rico was awesome to work with, and he was not pushy at all and he quickly found vehicles that I was interested in. Rico is the person to go see when you want to the car buying experience as painless as possible. Larry their finance person helped me find a good rate for my car and explained everything in great detail. If you need a car that is the place to go
We have taken our car here 3 different times. This 3rd time is the last. Absolutely rude to me in the end.
Great experience as always! This is my 3rd vehicle that I purchased through Tooele Motor company and like before they made the process so easy. I pre ordered my 2021 Durango in June and Justin was very kind to answer any questions I had. Staff is very professional.
I would like to leave a review at the Tooele motor company for the great job that they did selling me to very nice vehicles Ryan was our sales representative he did a excellent job We recommend other people to him and to this company because they do great service thank you
Justin Graves was great to work with. He answered all of our questions and made our truck purchase as easy as could be.
I cannot say enough about Tooele Motor Company! Mike, the Chevy Service Manager, is so down to earth and friendly and helpful and everything that is good. He constantly kept in touch with me, and was there for me whenever I called with any questions. Tyler and Wyatt in Service are so nice and helpful, as well. Rico in Chevy Sales is so darn knowledgeable about Chevys and couldnt be any nicer or helpful! He spent so much time with me, making sure I knew everything there was to know. Ryan in Sales is just so friendly, and would always keep in contact to make sure I was happy with everything. I loved his follow up. I also dealt a lot with Mark, who was very friendly and helpful. Even the owner, Brian, got involved and let me know that he was there if I had any questions. Everybody that I came into contact with there made me feel like they genuinely cared, and I consider them all family. A huge thank you to all these guys for everything! They each went above and beyond and I couldnt be more grateful. I love this place!! =)
Just recently purchased a 2010 dodge mega cab from them and Ryan Tripp was our salesman, the man has excellent people skills and very courteous. My wife and I drove 50 miles to look at the truck and he made it worth our time so any future truck purchases will certainly be Ryan Tripp at.Tooele Motor company.
My truck broke down and I called them to make an appointment, when I did they were booked out until mid July. So I was looking at other places to get my truck in they called me back a few hours later and said hey we talked to our manager, and we can get you in bring it down so I got it towed there and dropped it off they found a repair that they was it but it didnt fix it, so I left it with them and they called me the next morning and said we have found the offical cause and it will be ready by Monday. To have a company do that and take the the time to get it fixed and make it right is truly a great company. Cant wait to do more business with them in the future.
I worked with Ryan Tripp, he was nothing short of amazing... I went in not expecting to walk out with anything... I not only left with a pretty much brand new truck with only 5,000 miles on it but he set me up in a way that would benefit me credit wise.... To say that he went above & beyond is an understatement!
When you work with a salesman you can trust, it makes it easy to go back and purchase another vehicle. We worked with Victor to purchase a Ford Fusion about 18 months ago. That purchase was really great. Because of that when I decided to purchase a truck I went back to Victor for help with our next purchase. I found the truck I wanted and the whole sales process was as smooth as ice. Great job, Tooele Motor Co. The whole sales staff did a great job. My recommendation though is to ask for Victor, I know he will make your purchase go great..
Had an amazing experience at dealership. Justin Graves was an amazing help getting us in the vehicle we wanted and gave us fantastic deal for our trade and I would recommend them to everyone. Overall amazing experience. Thanks Justin for being awesome and super helpfull.
Went there with my little brother so he could get his first car and the service was amazing. Wayne Bentley the salesman that helped him was an outstanding dude. He was honest with everything and made it such a hassle free job. GREAT EXPERIENCE!!!!
Great truck shopping experienced. Absolutely no pressure and gave a good deal on my trade. Very fair, sensible and down to earth. They’ll have my business for years to come. Big thanks to William, Nathan and Charlie. I hate dealing with dealerships and salesman, but this time it was actually fun and exciting.
Went to have new electronic keys paired to my Dodge Challenger. I had an appointment and was in and out in about 30 minutes; before the shuttle could get me somewhere else. Speedy work and friendly service!
They are always amazing to talk to and work with. My girlfriend and I went in for a bigger vehicle, and Victor made the process so easy and enjoyable. He got us into exactly what we wanted, made sure everything was set up correctly, and even though we showed up close to closing hours and kept him late his positive attitude never faded. Thank you, Victor and Tooele Motor Company!
I’m an international college student in the Utah. Bought a brand new Ford Ranger to export to my country when I go back. Victor was my salesman he did a really good job making sure things went smooth and easy in my first experience buying a new vehicle in this country. Tooele Motor Company is the best place to buy a car! All staffs are very kind and help me a lot. Thanks!
Go see Ricco Martinez at Tooele Motor Company, best car buying experience I have ever had. Ricco was professional, polite and knowledgeable. Also thanks to the rest of the team including Charlie and Darryl, I was in and within 3 hours with financing and everything. I would purchase here again!
Tooele Motor company was great. I had a factory recall, they had to order my parts and will install it when it arrives .
I bought a used 2019 Chevy Silverado 1500 High County. This truck had low miles, great looking and very well maintained. It was everything as advertise at a great price. The sales process went exceptionally smooth, and they had the truck ready for me to pick up when I arrived at the airport. If looking for a new or used vehicle, I highly recommend to check-out Tooele Motor Company of Tooele Utah. The salesperson that assisted me was Riley Briggs. Genuinely nice and professional young man.
When buying or shopping for a car ask for Wayne Bentley! Wonderful salesman, great sense of humor. More then willing to help you out and get you in the car you want! Highly recommend!
Had an absolutely amazing experience here today. I came in looking for a car under 10k and Wayne was very quick and helpful with everything. He was honest and helped me with making the right decision. Next time I go to get a car I will definitely be back here.
Tooele Motor Company is a great place to buy any vehicle. The no pressure approach was a nice change when I bought my truck. Brandon Verde was a huge help. I had my truck in for service and somehow it got slightly damaged at the bottom of the bumper. Brandon helped me get this repaired which was awesome. Tooele Motor Company stepped up to the plate and repaired my truck. I would recommend buying here to anyone. Thanks again for an awesome experience.
The best salesman ever Wayne Bentley he got my youngest son into his first car fast! A great experience I have found and who will buy my next car from.
Justin Graves and the team was all awesome. They explained everything and answered questions honestly. Definitely a great experience for the second time! Loving my new car. Thanks everyone who helped make it happen for me and my family
Treated me well! Deisel oil change and tire rotation. Waited in waiting room. Took about an hour. Very happy
Service department...?What service? I have a higher standard for any department with SERVICE in the front. Customer service. Vehicle service. Never let the customer ME! do the work for you. This was 3rd ok lets try em out again and my last when spending 30k on a vehicle and service department is at best LAZY! Ill take my vehicles else where and will buy else where.
Honest, upfront, friendly. What more could you want from your dealership. I have been a customer of another dealership for the past 30 years but after they changed ownership I did not feel the love there anymore. Now I have found a new home at Tooele Chevrolet. Glad I made the short drive.
I recently bought a 2019 Ford Fusion Hybrid Titanium that I am obsessed with from Brandon Verde at Tooele Motor Company. I was in quickly and they had multiple options in my price range ready for me to take a look at. Cars are kept clean and in good condition. While we were there my diabetic father was getting low and Brandon brought him a snickers. He is a sweetheart. Brandon also helped my parents about a month ago with finding a 2020 Ford truck that they are in love with as well. Wonderful customer service and such a laid back atmosphere. I would return and would reccomend!
Definitely recommend going Tooele Auto Mall my experience there was amazing everything went smoothly. The guy that help me out was Victor amazing guy will answer all your questions and is honest, definitely recommend him to help you out when you go to Tooele Auto Mall.
Unlike most, this dealership is refreshingly delightful to work with. Keisha has been most professional and helpful. Unfortunately, my purchase has been delayed for a short time but I will definitely purchase at least one truck for my business from them in a few weeks. Its well worth the short drive from Salt Lake City.Thanks
I special ordered an F250. My dealer contact was Justin Graves. Justin helped me through the entire process and kept me informed of order updates. All of my questions were answered quickly and satisfactorily. The truck was exactly what I wanted. Justin got the order 100% correct. When my truck arrived Justin gave me a tour of the features and assisted me in setting up the phone and audio. We reviewed voice commands and every included feature. I highly recommend anyone looking for a vehicle give this place a try. There were no pushy sales people. Everyone was nice and friendly. There was no haggling on the price. During the purchase portion no one tried to force any products on me. Products were offered, but not in a way that made me feel obligated to buy them. I have dealt with other dealers in the Salt Lake area that make Tooele Ford a breath of fresh air. Far superior to any dealer I have ever dealt with. I wish all dealerships could be like this. The purchase process was fast and easy. Justin was awesome to work with and very knowledgeable about the vehicles and the process. If I could give more than 5 stars I would. I have purchased many vehicles over the years in multiple states. This is by far the best dealership I have ever dealt with. I will never go anywhere else to purchase a vehicle.
We had an excellent experience buying a new truck at Tooele Motor Company. What a great team (Victor and Shane) that helped us with a seamless process!! Thank you!!
Bought a vehicle today which was mostly a good experience. Riley our salesman wss cool. The guy doing our paperwork was a bit abraisive and it is weird for a company priding itself on customer service to only give a full tank of gas to someone that buys a new car and half tank for a used one. I Felt a bit jaded I was only worth a half a tank.
What a quick and painless experience! Rick was great at explaining things and very supportive through the whole process, and it was greatly appreciated. Plus, I got a great vehicle! Thanks!
My sales person was Kami! She was AWESOME! She had a great personality & made the waiting game go by super fast! I love my new jeep! I’m so glad I went through them & found what I wanted!! 10/10 recommended!!! 😊
I put 3 stars and that wasn’t meant to be a bad review what so ever. I’ve always had decent service and never had an issue. So yea you deserve a 5 star!!!
Took my vehicle in for a recall and had zero issues scheduling the service. Did not take them long and everything works great on my vehicle now. Great place to be and very good energy. Always fun people to talk to. I would highly recommend.
I just got a third car with tooele motor. Richard and Mike are the best. I told them exactly what I wanted with my price range and they went above and beyond to make it happen. I honestly will not go anywhere else for a car. I always have the best service and they have never let me down. They do everything to make sure i have a vehicle safe for my children. I never have to worry about getting screwed over or ending up in a car that’s going to break down on me. The communication is great. I absolutely love the staff that is there they are all amazing and great to work with. They make the car shopping experience pretty easy and low stress.
I will probably never come back to get any work done from them again trying to charge me 140 for somthing they couldnt even do
I liked how attentive the salesman Shane was and the loan officer did there best to get our car
We are absolutely thrilled with the service we received when buying our new truck. CJ, William, Darrell and Justin all helped us. They all stayed past closing time two different days, brought in the truck from another dealership and gave us a great deal. Victoria was great getting the financing arranged and stayed late also. We love the lifetime drivetrain warranty. After putting three transmissions in our old truck this really provides peace of mind. It was well worth the drive from Salt Lake to get this kind of service!
Kamie was awesome to work with. They were more than fair on my trade in and I got a truck that works a lot better for my family. They worked all the financing in house and found me considerably better rates than my credit union. Very professional without any pressure. I’ll definitely call them for my next purchase.
As a first time car buyer, I had a wonderful (and honestly, fun) experience at Tooele Motor Company! I absolutely loved working with Keishia, who spent the bulk of her Saturday morning answering questions and making sure I was 100% happy with the car I chose. The finance guys were patient as well and explained everything in enough detail that I felt comfortable with my purchase. I felt no pressure all morning and drove off happily in my new car just a couple of hours later. Thanks, everybody! :)
Excellent customer service! It’s cool to have three brands in one location. I was able to compare trucks side by side. Ram, F-150, and Silverado! I don’t know if any other place in Utah that you can do that. Even the customer waiting area was very comfortable and plenty of refreshments from Coke to popcorn and candies.
Best car shopping experience I have had. Our salesman Victor Ocampo really made us feel like family, he really cared about our needs and had our best interests in mind.
Jaren did a awesome job, he was very helpful and friendly and knows his stuff. It was the best car experience I have ever dealt with. Thank you and the rest of the staff for all your help!!
If you are looking for a new or used vehicle this is the place! Kind, courteous, knowledgeable, best customer service weve ever had. Great selection and they work for your business!
The service was great and the people were awesome. Their customer service was above and beyond. I will be back.
No pressure sales! Our salesman, Justin Graves, was knowledgeable and easy to work with while buying our new F-150. The best experience Ive ever had buying a vehicle.
Jaron Clark was fantastic. He has great customer service skills. He’s very down to earth. Answered all of my questions and is very knowledgeable in his field. We got there before the doors opened and he greeted us with a smile. I recommend buying from Tooele Motor Company and highly recommend using Jaron.
Absolutely love this dealership. Scheduled an appointment for a test drive and was never once felt like I was being pressured by our salesman. Their warranty program and vehicle selection is really good. Will be buying my next vehicle through them. Customer for life.
Tooele Motor Company has fabulous, knowledgeable and friendly staff.Thomas, Cody, and LT were three great and helpful gentleman that assisted me with my needs.No pressure, no shady feelings, and again, the best kind of help a person could ask for. They are also superb at following up to make sure that your purchase is to your liking and are certain to let you know that you can ask questions at any time. They are more than willing to help! Great place!Wheres the 6th star button on here?
Victor OCampo at Tooele Utah Motor Company was a awsome sales man he helped me and my sister and boyfriend with all our questions and needs when I bought my Jeep.
The last 3 vehicles I bought I have try here 1st because I am in tooele. The cost of the new vehicles (a Cherokee a f150 and a month ago a Pacifica) was about the same as west valley ken garff but the trade in values where way less. Also the fact that there are no electric certified vehicle techs means I have taken my car in slc and now also my hybrid pacifica cant be worked on at tooele motor company.
Mark was willing to make the deal work for us on a new F 350 super duty. He also went the extra step and made sure we were happy with our trade in value. He turned the sale over to Jaren who did a great job introducing us to our new purchase.We have purchased many vehicles over the years and the Tooele Motor team made it a good experience. We will return again.ThanksMarc
I had the pleasure of visiting their parts department today and received exemplary customer service by Autumn. Your communication and extra ordinary level of attention has earned my future business here. Well done!
Kamie is the greatest if you go there ask for her no pressure. To her managers.... she needs a raise and a manager position. Customer is always right. Make it happen!!
It’s a dealership so don’t be surprised by the prices. But as far as people go and how I was treated, it was great and I’m glad to give these guys my business
Yall! Cody & ET, BEST EXPERIENCE BUYING A CAR was amazing from start to finish! It felt like family and my kids were treated amazing. If you’re looking for a car, with people who actually care about you, and what you want, stop what you’re doing at go to Tooele Motor Company.Thanks guys for everything! Jake loves the Challenger already! ❤️
Kamie was my sales person and she was amazing! If you’re in the market to buy a new vehicle, I highly recommend going down to them! Best car buying experience ever. She made it feel like we were friends right off the bat!
Last not so good not sure this time put a new review when theyre done
What a wonderful experience we had purchasing our new Ranger! Keishia is a superb saleswomen, she knows her stuff and keeps things upfront. Keishias down to earth personality is a refresher, ask for her when you call or go in. Mark and Daryl in fiance are also tremendous, pricing was upfront and zero surprises. Do not be worried about Tooele Motor Company they will treat you right and earn your business.
I went in to trade in a car for my daughter and get something more practical. The staff was friendly and knowledgeable. It was a long day but our sales person, Katie Ozmun stayed with us during the wait and was enjoyable and participated with us in our silliness. We did have a small issue with the tire pressure but the service guys were enjoyable to work with. They fixed the problem quickly. And my daughter is enjoying her vehicle.
If you are looking to buy a vehicle and want to be treated like a life-long friend during the process, Kamie Ozmun is your gal!! She goes above and beyond to help find what you need and does exactly what she says she’s going to do!
I normally do not write reviews online but Kamie deserves a 5 star shoutout. She was hands down the best car salesperson with whom I have ever worked. She made the experience comfortable and I never felt pressured. I will refer family and friends to her without hesitation. Thank you, Kamie. I love my Jeep.
I called the dealership and was able to get answers on the phone from Justin in a quick and precise manner. He assured me that the truck I was looking for was available and would be ready for me when I arrived. I really liked that he told me he isn’t paid on commission and he did a great job showing us the truck. Overall I am impressed, thank you to Justin, Nathan and, Brian for a experience out of this world!
My wife and I had not purchased a new vehicle in close to 35 years. Several lightly used vehicles but nothing new. We studied ads for F-150s from all over Utah but really wanted to buy locally in Tooele to hel support our local local businesses and because we both are now retired here and really want to set some roots down. So we drove our 17 YO heavily used, Explorer over to Tooele Motors to look at an F-150 Sport 4x4 that was on sale. I prepared myself with the numbers I had seen at other dealers and put on my battle gear, remembering all the sales tricks a fleet sales manager friend of mine had told me about many years ago. When we got there we were able to look around without the immediate attack of a salesman. After a short time a sales manager, Daryl, came out and started helping. No pressure, which was refreshing. We looked at the truck that was on sale and a couple others, but kept coming back to the sales truck as it was a really good deal. Finally, we took it for a test drive, by ourselves, no salesman in the back seat telling us what a great deal this was, and how quickly it will sell.We finally decided to buy the truck and asked about the trade. Daryl went out and came back with a low offer but it was what we expected and it was fair.We were introduced to Devin in finance who made the financing of a small amount easy and quick. With that financing we got an extra discount for using Ford Motor Credit. Finally, after the sale, Justin came over to give us a brief tutorial on all the features of the new truck. He spent about and hour with us. We set up the FordPass account, showed us how all the electronics worked and there were several. It was really great. The truck had been washed filled with gas and ready for us to take it home. Everyone at the dealership was really pleasant. I didnt need my battle gear because their one low price is really true and there was 0 pressure. All the staff at Tooele Motor Company seem really pleasant and seemed to like being there. If you are looking for a stress free auto purchase go see Daryl, Devin and Justin at Tooele Motors.
So lemme just tell y’all man, these guys are my absolute favorite dealership literally with hands down. They didn’t pressure me into anything, they were super helpful whether or not I had question. Also a another big thing is I told em my situation and RYAN TRIPP (hands down my favorite car dealer) was awesome man. He was excited for me not cause he was selling the car but he for real seemed like he was there to help me with what I wanted rather that just tryna get a paycheck. I don’t know if anyone from the dealership is gonna see this but if y’all do my boy RYAN TRIPP needs a raise. Anyways haha best experience I’ve ever had buying a car. I’m gonna recommend them to everyone Ik who needs a new car. So if your a customer reading this first you gotta understand everyone here is super chill an make it a comfortable place especially for the customers! 10/10 recommend also if y’all go there hot up Ryan, I promise y’all will not be disappointed!
They are always friendly and helpful! I have been servicing every vehicle Ive had for the past 3 years with them. I will continue to do so.
The sales team is awesome, and the prices are amazing! It was fast friendly service with no haggling. Got a fabulous deal on my car. Great selection, and everyone made it a great car buying experience. I needed service done, and even though I did struggle with getting the repairs done the upper management was right there to make sure I was taken care of. They do care about making things right, and made sure I left happy. Love my new car and my new local dealership! I will make my next vehicle purchase at Tooele Motor Company, thats for sure!
Charlie was so helpful, patient, and professional when it came to helping me navigate my first time buying a car. I was so happy with my experience, and would highly recommend them to everyone, ESPECIALLY first time car buyers! They have an amazing selection of cars in all price ranges as well. So much better than the typical dealerships!
I recently purchased a new truck from Brandon Verde at Tooele Motor Company and the experience was great. Everyone was great to work with very friendly and no high pressure type sales. Brandons product knowledge was above and beyond. This is definitely a place I would recommend to anyone.
Victor made my first time buying a car so easy! He helped me find my dream car and I never felt pressured into getting anything!
Our sales guy, Riley, was awesome. Laid back, no pressure, easy. Same with the sales manager and finance manager. Great experience all around buying our mustang!
Rick and CJ are the guys to talk to. They spent hours in the freezing cold just trying to help me get into the perfect car. Good honest salesmen, even if you dont qualify for your first choice they wont quit til you do. If you want to learn your options give these guys a call.
Had a great experience with Tooele Motor Company. Decided to make the drive from Spanish Fork, called ahead and let them know we were on the way. We arrived 5 minutes after they were supposed to close. They had their whole team there ready to help us. We decided to buy and it took less than one hour. Simply the best car purchasing experience we have ever had. No pressure, no need to haggle. They offered a fair price and kept it simple.After purchase we realized we only received one of the keys. We asked if they could help us. They contacted the previous owner and had the second key to us in less than a week. They didnt have to do that, but they went above and beyond.I would highly recommend them to any friend or family. I have to admit it was worth the drive.