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Brian Michaels Jewelers
1150 Niagara Falls Blvd, Tonawanda, NY 14150, United States
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Brian Michaels Jewelers

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AJ
Review №1

Amazing service... I dealt with Suzanne personally from start to finish she was a big help and very patient with me in the selection process... We worked together on an upgrade for my wifes old wedding ring and after a bit of browsing I found a set I liked, But we had to send it off special order for my wifes size...The wait wasnt too bad and the results were more than worth it! She loves her new wedding ring and I do too! Thank you guys for your great service Ill be back for sure and Ill be sure to recommend your shop to anyone in the market for new pieces.

Ra
Review №2

This place really is a gem! Ive driven by it multiple times, and only recently did I stop by when I needed an urgent battery replacement on my watch. I called ahead and dropped by on a Saturday. The place inside is beautiful and all of the staff is very friendly, courteous, and they really care about what they do. Their attention to detail and focus on providing the very best customer experience is truly unmatched. No one hovers over you or pressures you into making a purchase. A few minutes after my arrival, I was very surprised to learn that my watch was ready to go (I previously struggled to replace the battery myself). A very helpful gentleman walked me through the process and explained what he did. The watch works great and I look forward to wearing it and shopping at Brian Michaels Jewelers in the future. Thank you!

Da
Review №3

We purchased our wedding bands through Brian Michaels Jewelers and had a great experience! The store has a wide selection of bands to choose from and excellent customer service. Eric was very knowledgeable and a tremendous help in making the right choice for each of us. We appreciated his patience and suggestions while we pored over all the choices. We highly recommend Brian Michaels!

Ma
Review №4

I went to four other jewelers to have a sedimental pendant refinished but was quickly turned down at each because the type of metal was ‘impossible’ to work on. Here at Brian Michael’s, Patti said it would be tough to work on but the difference was that she offered to take the piece in and try their best. It ended up coming out perfect! Timely, professional, and caring. Will be my first choice next time :)

Ma
Review №5

Angel and Debbie did an amazing job helping me find the best engagement ring and getting it before I had to leave the country. They made the whole process super easy and are the reason why I decided to go with Brian Michaels and not to another competitor. I will definitely go there again to get other pieces of jewelry. Thank you again!

Da
Review №6

Amazing store. Angel was great, very friendly and knowledgeable which made everything go super easy. Found us the perfect ring and Brian and his brother beat any price that was out there. Definitely a costumer for life!

Sa
Review №7

WOW! The whole experience is top-notch - way better than any measly mall jewelry store. They have wonderful staff and a huge inventory of beautiful pieces. Highly recommend!

Fr
Review №8

I went in to purchase a pair of studs for my girlfriend a day before Valentine’s Day and I had a wonderful experience! I spent less than 20 minutes searching for my set of earrings with the help of an amazing associate named Patty who was extremely wise and kind! If you want a great experience buying one of a kind of jewelry, I highly recommend coming here!

Re
Review №9

What a fantastic experience we had today. Took my wife there as a surprise for her Christmas present. We were warmly greeted at the door and it only got better. Eric was the representative that took his time and was extremely patient. Not only were their prices wonderful but I ended up with a beautiful ring too. Thank you all ❤️ .. Red & Kelly

Al
Review №10

This was my first time ever going to Brian Micheal’s Jewelry. I originally came to the store to have one of my mother’s ring’ resized, and get an estimate on placing new diamond’s inside it. The staff, (one in particular named Leah) was extremely professional, and helpful explaining the various diamonds/options for my mother’s ring. I found them to be quite reasonable for the transformation of her ring. While I was there, I purchased a beautiful eccentric gold amethyst ring! It is safe to say, I found myself a new jewelry store!

Ka
Review №11

Eric did a wonderful job today helping my fiancé and I pick out our wedding bands. Excellent service the moment our foot entered the door. Thank you again Eric.

Er
Review №12

I went in to Brian Michaels for the first time this past November and I dealt with Leah. She was very helpful and payed attention to what I was exactly looking for. Being a lover of jewelry I ended up with a beautiful ring that I love so much!! I would definitely go back. Great place and very nice people!!

Ma
Review №13

I had a wonderful and very satisfactory experience shopping at Brian and Michaels for an engagement ring. Sales Manager and Reps., Angle, Debbie, Patty and Jen all worked as a team to make my custom idea come to life. They went above and beyond to assist in the process all way. I have been shopping here for several years now and will continue to do business with them. This store is highly recommended.

Jo
Review №14

Buyer BEWARE of bias’s. This store offers additional discounts to a purchaser so long as they review their store. I had an excellent experience before when purchasing my ring hence why the rating is not lower.However my most recent experience was disappointing. I went in to have my rings refinished after having done them in the past including my husbands band which was purchased from another retailer all complimentary.Today’s visit I called ahead to verify if it could be done. I turned in my rings and after 10 minutes of Debbie working on the computer for what I assumed was my inspection process she informed me that I would have to pay for the 2 rings that were not purchased from the store. I informed her that I had never paid before and was taken by surprise. They ended up charging me for just one however I wish there was better communication with this right from the beginning not in the middle of my rings being worked on. Like I said if I knew a favor was done for me in the past I would have been self aware but the miscommunication occurred from the beginning and could have been caught and transpired to me prior to taking my rings and starting to refinish them.

La
Review №15

My husband and I recently have been looking online and in store at a couple different jewelers for an upgraded diamond engagement ring and ended up shopping at BMJ The experience was wonderful! Leah and Angel were so helpful and accommodating to our needs. Their expertise really helped us in finding exactly what we wanted. No pushing or rushing and they didn’t give up until we were happy! Great family like atmosphere!

Ma
Review №16

Was so lucky to work with Leah when I came in to browse engagement rings! Stellar service and extremely helpful in helping me pick out the perfect ring for my fiancé! Thank you, Leah!

Lo
Review №17

Have been dealing with Brian Michaels for quite some time spectacular pieces quality of gold and jewelry selections .The service Ive received especially from Angel has been superb they definitely make sure you are satisfied with what you get and if need to return just as easy as the purchase.

Jo
Review №18

I went to Brian Michaels Jewelers looking for an engagement ring and I had the opportunity to work with Leah. She was super helpful, and made the process so easy and stress free. She always showed that she cared, and worked so hard to make sure I got the perfect ring. I live on the west coast, and they were extremely willing to make accommodations for me due to the distance. Their customer service was fantastic, and I will be staying with them for any other jewelry needs in the future.

An
Review №19

Great prices and Angel will take care of you. His patience is incredible he worked with me till we found the perfect ring and stone for an engagement ring.

Be
Review №20

I’ve received gifts from Brian Michaels before, but this was my first experience shopping there myself. I was looking to purchase a ring with my birthstone to celebrate my birthday and was able to create a ring that was exactly what I wanted and would work for how I planned to wear it. Always been very impressed with the jewelry quality I’ve received from Brian Michaels and would definitely shop there again!

Br
Review №21

I went to Brian Michaels Jewelers for an engagement ring and had a fantastic experience. Brian was very responsive, caring and found the perfect ring in every way. I live in the mid west and Brian and his team were very accommodating and turned everything around extremely fast and efficiently. My interaction with everyone at Brian Michaels was amazing and they were all very courteous. I highly recommend Brian Michaels and will be staying with them for all my jewelry needs in the future.

Da
Review №22

I had a wonderful shopping experience today with Leah and Angel. Leah provided great customer service from the time I stepped in the door to the completion of my sale. Her and all the staff was patient and friendly with my 4 year old daughter.

Ta
Review №23

Excellent service. Jen was absolutely the most helpful! Every time we come in she has the best advise.

De
Review №24

My husband and I had such a wonderful experience updating my wedding ring here. They took appropriate safety measures at the entrance to ensure Covid safety, and demonstrated excellent customer service throughout the remainder of our visit. Patty was patient and informative, ensuring that I chose the perfect ring for an affordable price. Thanks so much!

Ne
Review №25

Great customer service! Jen was amazing on helping me out pick my 1 year anniversary gift. Definitely coming back again in the future!

Da
Review №26

I recently stopped by Brians Michaels and I wasnt planning on buying anything. But the cuban link gold chains caught my eye and I was surprised by the affordable price. With the help of a wonderful sales associate Leah, we figured out what one would be the best best fit for me. She was very knowledgeable and down to earth. I decided on a solid yellow gold cuban link and couldnt be happier! Thanks for a great experience as always Brian! Also thank you Leah, you were a great help. Ill definitely be referring you to anyone who is looking for new jewelry.

Li
Review №27

Love this place. Friendly courteous service. My best jewelry came from here as well as repairs and cleaning jewelry.

Br
Review №28

My experience with Suzanne was amazing from the time i walked in to the time i walked out. She was very knowledgeable about the product i was interested in, she cleaned a few pieces for me and her customer service was impeccable. I am a returning customer and will continue to shop with them.

Re
Review №29

The staff is always nice and accommodating every time I’ve shopped here. Thank you Susan, and Patty, and Leah for a positive experience for my mom and I.

Pa
Review №30

I am a returning customer. The first time was a great experience. They have a great selection and excellent atmosphere including the people. I returned to buy my fiancee her ring and was able to advantage of a great deal! That deal afforded me the chance to get her the ring I couldnt in the past. Its definitely your choice if you want to avoid the big box stores.

To
Review №31

Went here for the first time today and had a great experience!! The staff are extremely professional, gracious and helpful.My wife and I found ourselves here on a Sunday (during a Bills game) because she is pregnant and her hands and fingers had become swollen to the point that her wedding ring was stuck on and had to be cut off. We called all around but no other jeweler in town was able to help us remove the ring, either they were closed or unable to remove the ring. When I called Brian Michaels I was greeted by an extremely friendly sales associate named Leah, she was extremely friendly and went out of her way to get us help. She found someone at the store who could help us and told us to come down anytime that same day. When we arrived sales manager named Angel was able to cut the ring off without doing any irreparable damage to it. My wife is completely thrilled that the ring was saved and also completely relieved that her swollen finger is ring free! It was really nice that these folks went out of their way to help us on a Sunday when nobody else could.Bottom line, we received top notch service from a great staff and we hadnt even made a purchase here yet! I will definitely go back to buy my wife a nice Christmas gift this year!!Thanks again for your help today Leah and Angel.

Ty
Review №32

Amazing customer service! Especially Jennifer nath, she’s fantastic and helped my wife and I find our perfect rings

An
Review №33

My fiancé purchased my engagement ring with the help of Leah, and we came back to purchase our wedding bands from BMJ also. Leah is extremely helpful, and made the process so easy and enjoyable! My fiancé and I live on the West coast, and BMJ was so helpful with the distance. I will be going to BMJ any time I want to buy jewelry in the future!

Mi
Review №34

Jen is the best shes helpful always selling me some jewelry also cleans the jewelry very well thanks Brian Michael satisfied customer here

Ke
Review №35

They are always immensely kind and helpful anytime I need anything. they always take amazing care of myself and my rings. So happy my husband I chose this place!

Co
Review №36

The sales person was absolutely amazing and really funny and helpful. While looking for the prices of what I got she always made conversation and there was no awkward silence at all which I really appreciate. I am most definitely coming back here.

Ga
Review №37

Have worked with Angel for years and always gives the best service. He always goes over and beyond what is expected of him. We just had a some jewelry pieces done with Vera the jewelry designer and was so pleased with what she did. She is very talented and takes special care in each piece she does for you. I can’t say enough about the service that I received from them and the Brian Michael’s staff.

Ka
Review №38

My first time going out and buying myself jewelry and Leah was patient and helped me find the perfect ring. I highly recommend Brian Micheals Jewelers if you’re looking for any jewelry.

Om
Review №39

I bought my engagement ring for my wife 4-5 years ago. I can tell you this was the best experience that I had compared to the 10+ locations I went to in Buffalo. And trust me, I did my due diligence. I visited Jareds, Kays as well as a handful of mom and pop stores /online stores and this was the best hands down. I had a very particular diamond in mind that went with a specific budget, which made things difficult for me. Brian and Jen spent countless hours with me in helping me find the right ring for my wife. They answered my millions of questions and showed their patience with my indecisiveness. Find me a jewelry owner that will do that for you, and I will be surprised. I had a diamond picked out initially after looking at their website, however, Brian suggested that I look at a different one which turned out to be better than what I expected. My wife loves the ring and receives compliments to this day.Jen is very personable and will always make sure she has done everything possible to make you happy with your purchase. A pair of earrings that I wanted to get my wife ended up getting sold, and she worked for an entire day to help find the same exact one.The store is also beautiful. And thats important. After all, who would want to take their spouse to a banged-up store and say, Hey, this is where I got your ring.For any of you folks that are worried about trusting a jeweler that will truly satisfy your needs, I can definitely understand your concern because that was me five years ago. I requested so many documents from them and drilled them with tons of questions to make sure I was getting a good deal. But, looking back at it now, I just laugh at myself because these people are very trustworthy and will help you find exactly what you are looking for. You wont go wrong with these guys. They are my go-to jeweler.

Ma
Review №40

As always a wonderful experience. Theyre experts!

Ju
Review №41

They were so helpful and polite they had a very big selection of jewelry For men, women, children, even their wedding selections was phenomenal as well; Suzanne was the greatest I wanted something memorable to honor my little sister who unfortunately committed suicide a few months ago at the age of 17yrs old she was Cremated Suzanne showed me the most beautiful cremation jewelry for lost loved ones she was great i’d definitely shop here again and send some referrals. This is by far my new favorite jewelry store!

Ja
Review №42

Very friendly staff, Great product! I love this place!

Sc
Review №43

My experience at Brian Michaels Jewelers was one of the best I have ever had in sales! My fiance and I worked closely with Jen who helped us throughout the entire process. From the first day I walked in to browse through engagement rings, to picking out a diamond, to selecting my own band, all the way until the final cleaning before the wedding; Jen was incredibly supportive, genuinely enthusiastic, and extremely professional. At no point did I feel I was being sold something or pressured to buy anything. Jen allowed me to make my decision at my own pace while offering friendly professional advice along the way. She truly understood the significance of this purchase and she truly understands customer service. My wife and I couldnt be happier with our rings! I strongly recommend Brian Michaels Jewelers for your engagement and wedding needs. Ask for Jen.

Ju
Review №44

Came into your store with my sister to turn in my late moms jewelry. Wanted a wedding band to go with my engagement ring which is in an odd shaped setting. Patricia showed me several bands but I didnt like the way they laid against my engagement ring. She then suggested a braided band and it fit perfect. She was very patient and showed me several styles of bands to help me find the right one. Rachelle assisted me in opening a charge account and answering all my questions. Ive bought several pieces of jewelry from you and am always satisfied. You have great staff.

Ni
Review №45

What a great experience! My husband and I worked with Kim. She was absolutely fabulous! Kim when above and beyond to make sure we were both happy. We had two custom bands made that came out beautiful. Brian Michael’s has become our new family jeweler. I would recommend to anyone! We couldn’t be happier!

Jo
Review №46

My wife and I spent days looking for the perfect 25th wedding anniversary ring.. The only thing is.. you cant find a contemporary elegant ring anywhere in Buffalo. We walked into Brian Michaels Jewelers and was greeted by Susanne. She spent the time getting to know us and what we were looking for. She guided us to a designer line they carry. WOW, Just WOW! We actually had several design rings we had to choose from. From start to finish, Susanne displayed knowledge, customer service, follow up and communication to the day we picked up our ring. The staff all work together to make the experience absolutely amazing. I highly recommend Brian Michaels Jewelers but especially Susanne! Thank you again!

De
Review №47

Awesome jewelry store! Beautiful pieces! So helpful and willing to spend time with each person!Highly recommend!They willing donated for a fund raising event I was planning as well !

To
Review №48

I had a great experience. Jen helped me find something beautiful that was right on the price range i was looking for. I highly recommend Brian Michaels.

Sa
Review №49

My husband and I went in looking to get his ring sized and to do a upgrade on mine the staff were very nice but Jen our rep. Is amazing. We had been here several times but I was never really sold on the styles. Jen was very knowledgeable and just as excited about what she needed me to see and what I chose!!!! Great job!!!!!! Cant wait for the next 4-6 weeks its going to be amazingly great all thanks go to JEN!!!!😍

An
Review №50

Jen was awesome in helping me find something for my stepmoms birthday. I gave a price and her style and she took the time to take me around and show me different style and ideas. I highly recommend them for your jewelry needs. Thank you.

ta
Review №51

Every time I visit everyone is so pleasant and helpful! I’ve never purchased jewelry from anywhere else and never will! Jen is phenomenal to work with!

Ka
Review №52

Jen was very knowledgeable and helped to find the perfect piece of jewelry that we were looking for. She made our first experience in the store wonderful and we will definitely be back in the future!

Jo
Review №53

I had a wonderful experience here with Debbie and Angel! They answered all of our questions, were patient and had SUCH a HUGE inventory! They cleaned my Husbands and and my jewelry from other jewlers and did a phenomenal job with the polish. We are so happy with our purchase!

Ri
Review №54

Great customer service ...love the employees.Fresh cookies and cold water, some top of the line jewelry nice parking and nice clean place.Sales are amazing + original prices

Da
Review №55

I have been a customer for several years, and I have always had an outstanding experience. The customer service is excellent. My daughter and I were assisted by Jennifer today, and she was extremely helpful and engaging with my young daughter. Great atmosphere and quality. This is the only place I go for jewelry.

Co
Review №56

I came in to Brian Michaels looking for a birthday pick up for an affordable price! Jen helped me and exceeded my expectations. I felt very welcomed from the moment I stepped through the door. She listened to what I wanted and even gave some great recommendations based on her observations of my personal style. Im happy I came in and I look to shopping with Brian Michaels in the future!

Ji
Review №57

Came in for my daughters’s Confirmation necklace today. We had the best experience with Jen and Angel! My daughter found the most beautiful cross and Jen spent a lot of time matching the perfect chain to compliment the piece. Wish I knew of the store before, and will definitely be back!

Te
Review №58

I love Brian Michaels. They are the best. Very respectful and so sweet. And I mean everyone in there is so so so nice. Their jewelry is top quality with no complaints. From my 10 plus year old chain being fixed to looking into replacing a chain and even today a pendant. I mean they all were amazing and I worked with everyone in their just about.

Al
Review №59

Jennifer N is an absolute dream to work with. She has a talent for picking out perfect pieces to fit your style and is extremely knowledgeable about options regarding financing, trade ins, and other payment choices. I never felt pressured and she helped me find a ring that fits my personality!

Ma
Review №60

Best jewelers in the Buffalo area. Always get personalized service, even from the owner, like we are family. Highly recommend Jen if you want superior service!

Br
Review №61

Jen took great care of us. We had gone to 3 stores and instantly knew we were at the right place. We found my ring in about 10 minutes, and we designed a customer wedding band to fit for my fiance. Very easy process and we have found our jeweler for all future needs!

Sa
Review №62

My fiance and I went here the other day for a repair. I had lost a diamond in my engagement ring and we came to to get it replaced. The staff were all very friendly and attentive. They are reasonably priced and are going to not only replace my diamond but also the tips and prongs and tighten the others to make sure no more fall out, as well as polishing and cleaning my ring. I am very pleased with the service here!

Li
Review №63

The staff was so helpful and friendly! My fiancé went to another jewelers previously and had a bad experience, but here it was such an easy process. I love my ring and would highly recommend Brian Michaels Jewelers!

Ro
Review №64

I worked closely with Jen while shopping for the perfect engagement ring for my now fiance. You could not find a better person to work with while making such an important decision. I felt at ease while shopping and never felt pressured into anything I didnt want. Great experience overall!

Th
Review №65

Such a great selection. Staff so helpful! Always a great value. Have made several purchases and always very satisfied!

Mi
Review №66

My boyfriend and I had an amazing experience. Angel took the time to educate us on all of our options and took the time to help us find the perfect ring! It was a wonderful experience and we will definitely be going back for the band!

DO
Review №67

Great service, awesome referral program. The staff especially Kim and Angel is amazing and will work with you too get the best possible deal. Ive found my jeweler for life!- Don!

Ca
Review №68

Patty and Vera are the Best!! Knowledgeable, Friendly, Professional. Patty always makes the experience well worth it and Vera is the best at repairs etc.. She was able to repair numerous pieces of jewelry for me that no one would touch for years. I am enjoying my jewelry again!! Thanks Patty and Vera for a job well done !

Ma
Review №69

I always have a wonderful experience at Brian Michaels Jewelers! I love the hospitality and graciousness of the staff and the warmth of the store. Everyone is pleasant and helpful and the jewelry is beautiful and well made and of very high quality. Unique pieces are always coming in and there is something in every price range! I love this store!

Ti
Review №70

This place is amazing!! My husband and I have been coming here for years!! Never disappointed always satisfied!!

Am
Review №71

Jen was so helpful from the day we walked in just looking around to designing and ordering our wedding rings! All the employees seemed just as excited about our rings and as i did! Wonderful experience!

Ca
Review №72

Needed a ring sized. They cleaned the jewelry I was wearing. Jenn was extremely helpful and very friendly.I will be notified when the ring is ready.I definitely recommend Brian Michaels Jewelers.

Mi
Review №73

Jenn was extremely helpful, friendly, and wealth of knowledge. She even remembers us by first name every time we go in. She has made everything easy and accessible to us through our entire engagement/wedding process. I also love the chocolate chip cookies they always have :)

Pa
Review №74

Had an awesome experience at Brian Michaels Jewelers! Friendly, experienced, & helpful employees, prices are very fair, large selection to choose from, custom made if you want it, comfortable atmosphere, and the overall experience was very positive! Highly recommended!

Cy
Review №75

Highly professional staff!Great selection!!And they are philanthropic!!I went in for jewelry repairs on inexpensive bracelets and I was afforded the same dedicated attention the big spenders received.Highly recommend.

Av
Review №76

This has been the Best Shopping Experience. I have worked with Jenn for a few years and she has always shown me the best. I appreciate her more than words can say.

Ro
Review №77

Jenn, Debbie, and the ladies at Brian Michael Jewelers will surely take care of you. I am very pleased with the work they have done with my repairs.....but be aware they wont let you leave empty handed!!! Excited about the new purchase as well.

Em
Review №78

Great environment, fast and friendly service. All the sales associates were knowledgeable, easy to approach, and didn’t try and sell me something I didn’t want. I come here semi annually for my inspections and love it every time.

Da
Review №79

I got an engagement ring that was absolutely amazing!!!!! They treated me like family as soon as I walked in... I would refer anyone to them they have excellent service. Great price & Quality jewelry Ill be definitely coming there in the future.

Ro
Review №80

BRIAN MICHAELS IS THE BEST JEWELRY STORE IN THE WORLD!!! GREAT CUSTOMER SERVICE!!! JENNIFER IS THE BEST!!!

Ry
Review №81

I went to Brian Michaels to look at engagement rings, along with a few other local places. Once I was welcomed into the store and explained what I was looking for, I knew that Id be buying the ring from them.Like a pretty typical guy, I had only a few hints about what my girlfriend wanted in an engagement ring. So I explained these hints to them and then they proceeded to spend a few hours going through all the choices and possibilities.Jennifer and Rochelle (sorry if spelled wrong) were very helpful throughout the entire process. Gabriel explained then entire process of what makes a good diamond, end to end. We then sat down together and went through the online catalog of diamonds until I made a decision on what I wanted. Same goes for the band and the mounting. Everyone was very helpful in explaining what everything meant and showing me the differences between the choices.I could not have asked for a more welcoming and understanding jeweler for what I was looking for. I would recommend Brian Michaels to anyone!

Fr
Review №82

Had a excellent sales woman here. Jen has a great personality,and always with the smile. She make you seem like she been knowing you for year. Thank you

Sh
Review №83

My family has done business with Brian Michaels jewelers for years, we love how helpful and accommodating the staff are. The selection seems endless with a price to fit any budget. My husband bought my engagement ring there and it’s the most beautiful ring ever!!!Only jewelers for us! ❤️

Al
Review №84

Incredible help with choosing between different chain options. Super nice and friendly, we didn’t get much help at multiple other stores so it was great to find somewhere where they cared about helping. So many different collections and great service!

Ch
Review №85

Staff is not only professional, but very friendly and helpful. After shopping around, I found their prices to be the lowest in the area for certified diamonds. Ordered a custom engagement ring and they had it done in less than 2 weeks! Would highly recommend to anyone looking for quality jewelry.

Ro
Review №86

Always a great experience going to Brian Michaels!! The sales staff is excellent, knowledgeable & very helpful. We had the pleasure of dealing with Jen & Vera this time for repair. You can feel confident that they will do whatever possible to ensure you are happy and completely satisfied!

Su
Review №87

Jen, gave me a warm welcome soon as I walked in Brian & Michaels doors.She was personable and friendly. She was easy to talk to, patient and willing to help me make my indecisive mind up along with helping me save money.I highly recommend Brian and Michaels. Well be back for further purchase.Thanks Jen 😉

Ha
Review №88

Suzanne did an amazing job threading my necklace. I love it!! Thank you so much.

Ma
Review №89

Amazing jeweler! Great prices and great service. Very friendly and always welcoming. Definitely recommend

Ni
Review №90

Suzanne was wonderful in making my engagement ring purchase easy and not stressful. She was patient and helped answer any questions when I explained what I was looking for. My new fiancé loved her ring, and they did a great job communicating and answering any questions I had during this process. Highly recommend!

Ch
Review №91

I absolutely love Brian Michael’s! I have always had the best customer service. Patty helped me and was absolutely wonderful! 😊

en
Review №92

Had a pleasant experience here today; went in looking to repair an old necklace I tried taking to several other jewelers. The representative I met there was informative and very thorough. The only reason for me rating the experience at 4 stars instead of 5, simply because I dropped serious cash, anywho all worth it!

cr
Review №93

Always wonderful customer service and a great selection of Pandora. I have received Pandora gifts for all of those special occasions and have never been disappointed in what my husband and kids have brought home. They are our go to for jewelry .

Li
Review №94

They are absolutely friendly, knowledgeable professionals that goes out of their way to satisfy the customer. Ive been to other jewels stores they are hands down the Best!

Ni
Review №95

My fiance and I just had a great experience at Brian Michaels Jewelers!!! Patty was extremely helpful for tei people who know nothing about weddings or jewelry! We found exactly what we were looking for in a relaxed atmosphere!

Ca
Review №96

Wonderful selection!Jen was so helpful and made great suggestions.Defiantly will be back for more gifts.

Wi
Review №97

Great value 5 stars. Very friendly attentive Service. Will be Back!

Da
Review №98

I am so impressed with the customer service here!! Jen gave me her full attention while giving me great advice on what would be the best items to purchase!! Highly recommend Brian Michael’s jewelers!!

Je
Review №99

Lynn is the greatest. She is always there with a smile and a hug when my husband and I come in. And Jen is always my sales lady. She knows our style and shows us the perfect selections. Not to mention that Brian is a great friend. Thanks so much guys!

De
Review №100

There are many kind and generous retailers in Buffalo but one retailer in particular has truly been so generous that they need a huge recognition and warm fuzziesBrian Michael Jewelers kindly made a donation to Temple Beth Zion’s donor luncheon that raises funds for Family Promise and other charitable organizationsWe thank you from our hearts for your amazing generosityYou and your staff are wonderful and your kindness will long be rememberedWith sincere appreciationWarmlyDee Block and Temple Beth Zion

Information
57 Photos
100 Comments
4.9 Rating
  • Address:1150 Niagara Falls Blvd, Tonawanda, NY 14150, United States
  • Site:https://brianmichaelsjewelers.com/
  • Phone:+1 716-833-0700
Categories
  • Jewelry repair service
  • Diamond buyer
  • Gold dealer
  • Jewelry appraiser
  • Jewelry buyer
  • Jewelry designer
  • Jewelry store
  • Wedding store
Working hours
  • Monday:11am–7pm
  • Tuesday:11am–7pm
  • Wednesday:11am–7pm
  • Thursday:11am–7pm
  • Friday:11am–7pm
  • Saturday:Closed
  • Sunday:11am–7pm
Service options
  • In-store pick-up:Yes
  • In-store shopping:Yes
Health and safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Planning
  • Quick visit:Yes
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