Friendly knowledgeable staff. Awesome experience. Would definitely recommend for anyone looking for a car. Very happy.

This was the worst experience I have ever had and the Management has no people skills I took my car to get a diagnostic test ran on it to see what the problem was and to have it fixed, to my understanding when you take your car to a high tech place like this they should have the tools to go straight to the source instead of creating a list of possibilities they was fixing the small things instead of the problem and charging me $1000s. I call management hoping that I could get help with this and The Sales Manager Jeremy J. the GM Mr. Wishard was very rude and was speaking on the terms as if I was trying to get an Attorney involved. I sure hope Gregg Orr takes the time out to read these review

I bought my car in Dallas but it was time for the scheduled maintenance service also needed a battery Rocky in the service department he was excellent they provided me with first class service the work was excellent they were very timely and got to work done fast they kept me informed of the progress of what was going on no one but them will be working on my Mercedes and I highly recommend them they are excellent thank you Rocky for the Superior service.

They work on my moms Mercedes they are the only ones that we trust to work on it. Always superior service they are top notch ...

I call this place and then receptionist was clueless. Kept sending my call to someone who had been on vacation for several days already.

Our service advisor JJ Darty was top rate from beginning to end explaining what the prices would be along with his knowledge of what our service B included and his professionalism.

I absolutely love the staff. They are super friendly and helpful. Would give them 10 stars!

The service I and my car received was superb.

I didnt have an appointment and they fixed me today. How cool is that. Also to know you havent arrived they have a 120,000 s class. Wont be getting that anytime soon.

My experience with the service department was not good.Rocky Gray provided me with false information for months, stating that my Mercedes Benz would require very expensive service maintenance to be performed at 50k miles, so with this information I purchased a 2 year service contract on May 08, 2020 and took my vehicle in a few days later to have all of the major service maintenance requirements performed.When I picked my vehicle up I noticed they only changed the oil, and Rocky admitted that he made a mistake, and that my vehicle only needed an oil change at 50k miles.I informed him that I purchased the 2 year service contract based on the false information he gave me related to my vehicle needing major service at 50k miles, and now hes telling me it only needed an oil change at 50k miles.Jeremy Juster is the General Manager, and I was informed that he would call me, but he never did, so I had to call him. Still waiting on resolution, but the false information provided by Rocky Gray is very concerning.

Everyone was very nice.I had coffee when i was waiting for the parts guy helping another customer.

Although I have purchased five vehicles from Orr, this was my first experience with Rocky Gray and his team at Orr Mercedes Service. I purchased my current Acura at Orr Shreveport; and it needed its first service.The service was a first-rate experience; Rocky went above-and-beyond and is an asset to Orr.Mr. Gregg Orr, if you read these reviews, that man has earned a bonus!

Fantastic Staff and Exceptional Service!

I highly suggest here..The atmosphere is more than welcoming..

The whole staff is very welcoming and courteous. My needs were met in a professional manner. I highly recommend this establishment and plan to be a repeat customer.

THE CUSTOMER SERVICE WAS GREAT I WAS MAD TO FEEL RIGHT AT HOME THERE THANKS FOR YOUR SERVICE

Lack commutation.

Rocky and his co workers done a excellent job repairing my vehicle Im highly satisfied with their performance and service thank you so much..

The woman who has been helping me has been unprofessional from the beginning. From greeting, to asking me which packages included what on the cars, which is her job to know, to referring to me by different names, even in an email response. My name is in my email and my email address. The beginning of her words are capitalized in her email. She told me several times that she has 7 clients and forgets which one is which. This is just not what I would expect from a luxury dealership which stands on a luxury experience.Additionally, the dealership is requesting a credit application, which is unnecessary because I am not financing through the dealership. This seems completely unethical, like they are trying to sway me into financing through them.It feels more like a used Honda experience. For this reason, I rate my experience here at one star.

Nick Patton is a great man, and one hell of a ADHD

Great staff and service

Extraordinary place to work and great place to buy or lease your next luxury vehicle.

Always a great job

Excellent customer service!

We buys our cars here friendly and nice employees

Richard was polite and courteous, even greeted me by name. I used to deal with him at Johnston Ford

Great customer service

I now know Mercedes-Benz of Texarkana will beat the prices from Dallas, Shreveport & Little Rock dealerships!

Friendly, efficient, excellent customer service.

I went here to apply for credit. Did not work well for me.

Customer service good

Wasnt here

Very bad customer service in the parts department and super slow response when they say they will call you as soon as they can that means a few days later over all I have a bad experience with this guys, if you mean business I dont recommend to work with this people!

Awesome service!!!!

Window shopping