The gym is OK, decent for the price but the customer service is very poor and I was lied to on two separate occasions about when and how much I would be charged. I would be weary of the discounted start up cost because they will get their money back down the road and when I tried to cancel, they said they were putting my membership on pause however started charging me again without my concern. Watch your wallets people! Traditional gym “promotions”.

I loved this place. I came in as a guest, took a tour and their prices where great for that they offer. Very clean and friendly. They have 6 racquetball courts. A good basketball gym, and a little place for the kids to play while you workout.

I go to this gym nearly everyday. I was very impressed by one of the staff members named Isaac. This dude is always cleaning and seems to have a very strong work ethic. He is a professional that should be commended for his work. 5 stars

I looove my gym. It feels pretty great to feel so comfortable and so welcome at a gym to a point where i can call it my gym. I love it. This place is A++ in cleanliness, friendliness, and all around quality.

They have a good amount of cardio machines. If youre into weight machines you may have to wait on others but they have a great selection of free weights. They have a sauna, pool, and spa. There is also two racquet courts and a basketball court. The club also offers a variety of classes. They are very good about keeping the club clean. I have not experienced any issues with machines being unavailable or broken. All equipment seems to be in good working order.

Its an LA Fitness. Pool, dry sauna, weights (free & machines), all the cardio gear, handball/raquetball & basketball courts, playroom for kids, etc. $30/month includes multi-location access. Love it. 👍

The body odor buffet with every flavor. Ok, held off on posting this for long enough but y’all seriously need to post signs about wearing deodorant. If you’re gonna let your gym run in the 35:1 male to female ratio at least put up reminders for guys to wear deodorant. Should be an expellable offense 😂 . It’s not funny tho. I’m going to start telling ppl directly that they just stink.

I would suggest signing up only for a regular membership with them if you decide to join this gym. If you have issues I would contact someone higher than them. The gym is clean and has a nice arrangement of equipment. The knowledge on diet is also helpful. It would have 3 stars for that but the level of disrespect I have received from their lead nutritionist is not okay. A text can get a response at anytime through the day especially when it involves a household with small income that changed (cause of my need to cancel). Left two other gyms and I was finished within ten minutes and never heard from them again. Here I was told I was fine when I left and drove 180 miles away, but surprise surprise. Hope this helps anyone if they are torn between another gym.

Great location, like most la fitnesses, lot of good equipment. The only thing I wish they had was a straight pull-up bar. They only have those pull-up bars that are angled handles and that makes doing some workouts tough when you need a straight pull up bar

It would be 5 stars but its hard to go consistently. With kids klub being closed. I do understand the circumstances.

The equipment/facilities here are clean and in good condition and the staff are friendly and professional. I would rate five stars but the COVID-19 protocols are not keeping people safe.Masks are inconvenient when exercising but if the people who follow the rules put up with it to keep everyone safe, then members who won’t should be kicked out. Especially late at night there is no effort to enforce the rules, staff aren’t just not seeing it, they’re choosing to not say anything when it’s obvious. You should be searching out opportunities to correct people. Please do better, people deserve to feel safe!

Purchase the membership just before covid for my girlfirend. Was given a credit for 4 months even though covid had lasted a whole year and then some come in to find out Ive been paying for 8 months with no use because of covid. Try to go in For the first time a with the voucher that they gave me in March to say that it was expired and they cant do anything. Theyre refusing to give me my money back.

Firtntime back to the gym, VERY disappointed they do not have any type if sign on the door requiring or even recommending masks be worn. Taking my temp only means Im not showing symptoms today, doesnt catch if Im asymptomatic and spreading the disease.

Nice, well appointed gym. I would join if I lived in Tempe.Their daily pass, $15.87 is exhorbinant.

Im sorry but this has to be one of the worst experiences Ive had in recent memory from any gym! The customer service in this place just doesnt exist!!! They dont care for their jobs its that simple. Ive had an issue with billing and no one, not one person there called me to make sure everything was ok.. dont waste your time or money on this place its comple dog garbage.

Idk how this place has any less than a five star.. Ive had nothing but good experiences here. I just had a major surgery so the sales manager made it possible for me to start a membership and gave me two free hours of PT since I no longer have a lot of feeling in my left arm, ROM, and lots of angry muscles. Bailey is one of the nicest people I have ever met in my life. She has been teaching me the dos and donts, made working out fun, showed me what I can and cant do right now. Im crying writing this message. I seriously love you guys and if we werent in the middle of a pandemic Id hug you all. Shout out to Fransisco and Bailey my two favorite people there. I love you guys for the opportunity you provided me. This has been a life changing experience. I couldnt have done it without you.. Thank you. ❤️💪😭❤️💪😭

They just renovated this gym. Looks awesome!! Lots of new equipment.

Basketball court is terrible. Everyone slides around. It needs to be re finished or redone. Dangerous.

Besides the old men watching the young women workout, it was cool i guess. A bunch of people that dont know how to social distance themselves and wanna be right next to you or right in front of you while you are working out. The staff dont speak. And the trainers watch from a distance and mean mug. Me personally, I definitely would not go here again. The atmosphere is not welcoming for real athletes

Lots of equipment selection. Reasonable price. Ive heard canceling is quite a challenge - but no plans to do that anytime soon.

Nicest LA Fitness in the valley

Always a great experience!

Horrible when I walked in it didnt even look like a gym it looked really weird and the front desk people were so rude they didnt even acknowledge me definitely will not be back to this gym

This place is a scam that makes it impossible to cancel! Need to mail in a letter to cancel because they refused to do it when I went into the store, then they claimed to have never gotten my cancelation notice and have tried to charge me twice since I have cancelled.Save yourself the trouble, go to a reputable gym.

Love this gym!

They are never consistent with the swimming pool, steam Room and jacuzzi. Very frustrating. Considering another gym membership.

Finally the gym has reopened. But no showers no lockers. People who work out are healthier against coronavirus so they should completely reopen in my opinion.

Good gym,everything you might need for a good workout. Lot of people, specially beginning of the year with all the new year resolutions but did not have any problems getting on the machines I wanted. Would be 5 star if they had a steam room but they only have a sauna. They also have a hot tub and large pool so thats a plus.

1 star for my personal Trainer, a very good and professional trainer. He helped me a lot and also gave me as many suggestions as he can.However, the other guys made me really disgusted. The only thing they care about is money rather than you. I still remember that the first time and second time i went to this gym, and the stuff showed me different prices of their plans. They just mislead you when you want to learn about the prices. They also charge your fee when you start to your account; However, they promised that the starting fee is low!Pay attention! Do not give your ban account number to them because they can charge your fee every month. You can not schedule your classes for next month, because they have not charge your money. Thats so wired!By the way, it is a kind of rip. You have no choice to stop your membership even you complain and call the service. They will tell you that you can not cancel the membership. The truth is you can cancel it legally. On the other hand, they will tell you that only the manager can cancel the training seasons. The truth is i saw the cancel option on the screen and they just ignore it!!!!!! WTF??? If you want to polish up your service and impress your customers, you should let them know the details. Why hide the screen? Why lie on the programs? Why mislead people to buy your classes????For my suggestion, do not trust the manager and stuff. The only thing that they want you to do is charging the money!!!!!

Harass people for trying to breathe while working out.. like a true dictatorship... you are supposed to breathe while working out. Its bad for you to breathe your exhale. You would think these fitness trainers would know that.

Really clean, great environment when its not full. All of the machines you can think of.

Its a great place to workout,respectful people,wonderful.staff,no complaints at all.

Awesome. I like my new membership.

La fitness charging extra money to my account without informing me about any annual fees. I just signed up 2months ago. Got charged my regular monthly bill and on top of that $49 annual fee with no notice about a annual fee.La fitness don’t tell yu everything about the membership annual fees when signing up, I will stop my membership due to misinformation

Good time

So glad they have reopened in a safe way.

My life. Exercise!

Nice atmosphere, the staff is very nice. They have a great selection of group classes in addition to the normal gym equipment. Very convenient location and they keep up with the maintenance.

They helped me to get results that I did not know I needed or wanted.  The talented and so-likeable crew of trainers at this gym and the endless range of customized workouts that they craft for every client makes all difference.  These guys perfectly balance the nutritional and fitness coaching, inspiration, encouragement!

Good equipment, but wifi is iffy in the cardio area.

This newly remodeled LA Fitness is the nicest one in the area! The layout is spacious and efficient. All the equipment is clean and functions properly and most of it appears to be new. I love the dedicated areas for stretching and turf/plyos workouts! And these are the only LA Fitness bathrooms Ive been in that are well-kept, clean, and functional. One update they could use is water-bottle filling stations. Probably the best reason to come to this location, however, is the friendly, professional staff. Wesley Baker is the fine gentleman that set me up with my pass and did a great job making me feel genuinely welcome. Thanks Wes!The Priest Dr location has a lot to learn from this place...

Everyone leaving 1 star reviews are being babies and over exaggerating for sure. Ive been a member here for about a year, Ive gone early in the morning, during the afternoon, during the evening and even late at night and the staff has always been cool. The trainers are all nice and helpful, especially Chez and Zah. The equipment is always well maintained. Its always clean. The whole staff is great. Again, everyone complaining are grown adults being babiesIts a GYM! Not a facility for the staff to wait on you hand and foot.

Great gym. No one bothers me. And so far no too many people never had to wait for any machine or free weights.

Nice clean and social distancing is in effect here.

When the Baseline LA Fitness closed, we were disappointed that wed have to travel a little ways for our workouts, but they keep improving this spot. Seems every time we go, we discover something new we love about it. We generally take the spin and yoga classes (theyre all great), in addition to fitting in workouts when we cant make the classes. The front desk staff in the morning always seems sleepy, but always friendly.

Great value gym. Huge selection of classes with great teachers. Gyms frequently modernized

Good gym with good selection of equipment. Less crowded than other gyms Ive visited.But they seriously need to upgrade/repair the equipment! Aside from a few new dumbbells everything in this place looks old enough to have a drivers license.Edit: Water from fountains smells like floor cleaner 24/7.

Nice and clean

Easy parking, plenty of equipment, mostly very clean although the hot tub could be monitored more often.

I just watched a man throw a kid to the ground by his neck in a pick-up basketball game, because the kid was playing tough defense... I informed the staff and they did NOTHING. After I informed the staff, the man threatened to fight me because I snitched on him... Despite the mans continued threats, the staff did NOTHING. I have been a member of LA Fitness for +15 years, but after this incident I will be looking for a new gym... I would highly recommend that you find a different gym too.

Seems like a fine gym, not a ton of equipment but I went on a Saturday afternoon and stuff was available.Be warned, the managers will straight up lie about amenities at this and other gyms in the area, so be sure to do your research. Trust no one. Read the contract.

Been coming to this gym for a few years now.Got a good group of steroid users here. If you just stay away from them you will find some done great people workout here too. Its a good gym just make sure you bring some Allen wrench set and a crescent. A lot of the machines have lose parts that could easily fixed if they just did more than vacuum. I have personally done this on the mostly used machines I use frequently. Dont ask the staff for advise. 90% of them know less than you do.

Its a decent gym but Its not my favorite Id rather gyms like Fitnees 1440, Eos, and 24 hour fitness

Came here for the first time. Left a bad impression as it was closed for remodeling, although doors were wide open, no closed signs outside. None until you walk into the club to see the closed club notice. Nothing was said on the website which would have been useful since my time is valuable and I could have gone to a different location to get my work out in today. Now I know why other members im friends with are not fans of this location.

Probably the best LA Fitness Ive visited. I dont know about the strange claims some people have here, the staff LEAVES YOU TO YOURSELF, unless you engage them. If youre there on a free pass, yes, they will want to speak to you to ask you to join. File that under, Duh, if you havent figured out the point of free passes LoLThe point is, the machines are great, theres lots of space, everyone I interact with is polite and helpful, and theres even a snack bar. Never had a single sales pitch until I asked for training plans. Go, enjoy.

Not the worst la fitness Ive been to by any means. Its usually not too crowded and the place is pretty clean. Lots of cardiovascular equipment, free weights have there own section like most gyms and overall a good layout.

Overall I liked the spacious atmosphere and the variety of machines available.

This fitness center provides more value for the price than any other that I have ever used! From Ricky and Paul in Sales to Britni, Kyle and Cody on the personal training side, EVERYONE I interacted with here was extremely personable and over-the-top with their fantastic customer service.At no point did anyone ever pressure me to purchase anything, they simply explained their services/prices and offered to answer any and all questions that I had. I ended up going with the $41/month plan that provides unlimited access to any AZ L.A. Fitness and up to two (free) guests each visit and later signed up for personal training.Unfortunately, I ended up having to cancel my personal training agreement due to unforeseen financial reasons. Britni actually called to check on me and make sure everything was okay, and then immediately processed the cancellation, within 5 minutes of the call. Fantastic service!If you live/work nearby and are interested in finding a club that truly cares about you and your health/ personal development, join this one!! You won’t regret it!

Good variety of equipment, calm set up. Its slightly different than the other LA fitness gyms in the phoenix metro area as far as its rectangular rather than a square two story building. Clean as well

A great place to workout when you can and want to. Its busy at times and can have a wait. They have basketball court, sauna, racquetball, and much more. If you like people watching they have plenty of them and not just a meat market. Good mix of neighborhood people and college kids. Love to play my basketball here to. Thank you to all the employees and keep on keeping it clean. People please help out though, re rack your weights. Rock on La Fit!

Great gym on a day off around lunch time not crowded at all

It’s a pretty large gym with a good amount of equipment. Lots of cardio equipment and plenty of free weights. Where they lack is attachments for their cable machines. They have a few different attachments, but they usually only have 1 of each so it kinda interrupts your work. There is an Asian lady at the front desk who is always friendly and greets you with a smile other than that the employees are kinda useless. I’ve personally witnessed them walk by trash cans that are overflowing with trash. I would understand if they were with a client but they were not and a few minutes later I see them just kinda hanging out. They will also walk by weights that haven’t been put away. I understand that that is a never ending battle and people should put their own weights away, but if you’ve walked by a pair of dumbbells 3 time and no one is using them, pick them up and put them away. I understand that you weren’t hired as the janitor, but as an employee if you see something that needs to be done then just do it! The La Fitness in East Mesa is held to a much higher standard.*Update. I bumped it up to 4 stars. I went in today and they seem to have made some changes. Everything was clean and all the employees were out taking care of the club. Daniel even gave me some pointers on improving my squat. He was very nice and professional.

Cleanest la fitness Ive been to awesome job

Great place! good manager!

Nice big facility. 24hrs in convenient. However, cardio equipment is disgusting. Ive been in at all different hrs, days. Never seen any staff clean the equipment. Now avoid this facility best I can.

Solid gym. Busy on Monday and Tuesday evenings as everyone “recovers” from their weekend and tapers off over the rest of the week like most gyms.Basically $1 a day for membership, good selection of machines and even when it’s busy there is usually enough equipment around to get in a solid workout.I haven’t experienced any issues with the staff that so many other people so I can’t comment on it other than to say that they have all been friendly when I check in and I don’t generally ask for much of anything.

I have been to LA Fitness clubs across the valley, this is one of my favorites because of the design and location. I can come here and get a nice workout with quality weights, machines and classes. I am also a big fan of the juice bar.

Very nice facility, more modern and larger than the other LA Fitnesss Ive frequented.

David/James/Brian is a master personal trainer at the gym, and hes wonderful. Hes worked with my boyfriend for years and has helped him achieve certain goals during that time. I signed up a few months ago for the training, and while costly, if you put the time in hell help and not waste your money. He knows what hes doing and has helped set up a personal workout plan per every three months. After which he changes it up to keep your body changing. During the time Ive been working out with him Ive seen my ability to lift heavier weights go up, my endurance has increased, and my pant size has gone down (was at 36/37 and now at 32/33 waist pant size). I highly recommend that you check the gym out and if ready to make a commitment hit up the guy with three first names.

I like this LA Fitness for the reason that it has more upper body weight machines than any other ones Ive gone too (not counting the one in Mesa Riverview). They recently renovated here, so they redid the flooring and I think they might have revamped some of the machines too.The stretching area that used to be in front of the treadmills is now replaced with a turf with is supposedly reserved for personal training. (Seems like a bit of an awkward spot to train if everyone on the cardio machines are watching you.)My only other gripe for this spot is sometimes the pool has a little bit of dirt settling on the bottom and the spa has this icky foam that bubbles up and sometimes has dirt in it.Nonetheless, I am going to give them an extra star due to their good service. Yoga classes here are pretty good; love the teacher who teaches on Tuesday and Thursdays. Also, the front desk people are usually friendly and happily greet and say bye to people as they head out. James the trainer there is also a good pretty good guy; he helped me reverse a charge that accidentally got charged for training by working his manager on it.

CRAZY stuff about the lockers getting broken into--you mean they cant fix or purchase lockers that are safer? I originally wrote this review 3 years ago and nothing has changed! Every couple weeks there are 3-5 lockers in the Mens Locker Room broken into. In many cases they pry the door right off.Plus my biggest complaint about the whole chain is THEY DONT RECYCLE PLASTIC WATER BOTTLES! Corporate Management said: We obey local laws. REALLY? Thats the best you have in 2015??? At the same time, they encourage members to sign up for online billing and payment because its good for the environment! REALLY? Even the Pure Fitness locations they bought out and closed used to recycle plastic water bottles! Yeah, these guys at LA Fitness are the best!UPDATE:The mens locker room situation is a little better. Now, only on average ONE locker is broken into a week--usually by having the door ripped off. Maybe this is progress. Yet, I still dont understand why this problem cant be solved. It does not happen at other local branches! I mean, everyone has to clock in, and I assume a member discovers his locker was broken into within an hour of it happening. The gym KNOWS who were the people most likely there at that time. How hard could it be to identify a few people who were in the gym when multiple break-ins happened? Or, why not put a video camera right outside the mens locker room? That gives more information about who was in the locker room at any given time. This use of technology doesnt affect privacy in the locker room, and could be another step toward capturing the culprit(s).

Nice & clean gym

I’ve only been to this location a handful of times and I haven’t had any problems, it does get fairly busy though being in Tempe.Since I was a new face one of the sales guys Maximilliano jinzo talked to me for a bit and showed me around, he was super friendly and made the experience great. Whenever I’m in he takes the time to chat or even just wave if he’s busy. Stand up guy, great experience!

Its ok. The staff is super helpful and very very nice, but when it comes to the atmosphere it just feels like something is missing.

Since I moved to Tempe, this is my go to Gym. Awesome equipment, diverse crowd, and very close to home. You know a good gym by the number and quality of leg equipment. This one has quite a bit.

Nothing great or terrible to say about the gym. Free weight benches are bolted to the floor. Pretty good range of equipment. I dont understand the lack of curtains in the showers. Staff is fine. Can get pretty crowded, but its cheap.

I agree with the other review that this place needs to work on their social skills. Troy, apparently the manager of the personal trainer segment, when requested a female trainer for a body fat test he said well,Why do you want a female? i have a very obvious female voice ( as I am one). This whole thing ended up being a three minutes of him chuckling and telling me why I didnt need a female to do this. He never did answer my original question.

This is an expensive facility. Im paying an average of $1 a day and am able to go to any gym nationwide with access to weights, thread mills, bikes, yoga, spinning, a large pool, sauna, and specially the hot tub. There are other things that are available and included like the basketball courts, tenis courts, and probably other things Ive never cared to see.

Decent facility, but not sanitary. They have a usual set up to clean machinery, which no one abides by. I had a membership for 2-3 months and quit in fear of MRSA.

I like it. It has nice staff and the price is right. If you avoid go at peak hours you never have to wait for weights but it gets a little crazy around 4-5 pm during the week.

Went to this gym with a gf, tried to get her a guest pass and they said they wouldnt allow it and she would have to pay. Wasted 30 minutes arguing with sales. Went back to my car, got on my phone and registered for a guest pass in 30 seconds. Went to the sales guys and was told oh did we forget to mention that.Gym has separated saunas so gay guys like to hang out in there naked, which is nasty. The smoothie shop is lousy and happy to overcharge and short you on ingredients.This gym has an incredible amount of broken machines that look nearly brand new. I wonder if it has something to do with all the guys on steroids this gym seems to attract. Just a typical expensive bro gym. Too bad 24 hour fitness is gone.

Moved to Tempe so transferred workouts from Dobson /Warner LA Fitness to this Tempe location. This facility seems a bit smaller it has always been clean and the staff has always been friendly. The pool (I do laps) is less crowded even though less lanes. Been here three years now. No complaints...

Poorly managed facilityBasketball courts are terrible. You spend more time sliding up and down than actually running.Improve by knowing what your patrons want in terms of a well run facility. Improving the courts often are a good start.

I have been going here for a couple of years and the turnover is quite high and the focus is always on sales, sales, sales every interaction NO service, what so ever, which is probably why turn over rate is so extremely high. I dont think they are aware that Providing excellent knowledge and service to a client reduces the need for selling strategies. I found it very inconvenient to bring a guest because they always want to sit them down and sale, sale, sale. However once they sell you there is NO service after the sell, except from the outstanding cleaning lady.

Trainers were extremely pushy on starting a plan. And got frustrated when I couldnt afford it. Good place to work out but staff needs to work on their social skills ALOT. If you dont buy their plan they shoe you out he door..

Ive gone in to cancel my membership 3 times over the past 5 or 6 months. They would not cancel it. I wish I had Kellys job so I could sit there and just pretend to cancel memberships while getting paid for it. oh, and if you ask to speak to the manager You dont need to speak to the manager. I have taken care of it for you. Dont worry. Ive already contacted corporate and theyve offered me a few months refund but I will only accept a full from when I first originally tried to cancel. Because the employees at this location dont put a note you tried to cancel, they accuse you of lying. The easiest way to cancel is to mark it as a fraud charge at your bank.

I’m from out of town and went there for a group workout class. I paid the $15 day pass fee. Instructor was 40 minutes late for a 5:30 class because she went to the wrong LA Fitness location. When she finally started class she informed us that she only had 20 minutes since the next class started at 6:30. Then nobody at the front desk could refund me my money. I have to call the manager tomorrow to ask for my $15 refund.

I tried the gym because it was super close to me. I went and let me make this clear this really isn’t a staff issue but it should be brought up; I am a fit college woman who is there to work on me. I do not want to go to a gym and have old men and Alfa males staring at my butt. It’s not cute it most definitely makes me and others uncomfortable. I don’t know how we can fix this but I am most definitely NOT coming back.

Third time coming here and leaving, having wasted our time. I swear everyone who works here is completely incapable of properly talking to another human being. This time I made an appointment for a consultation with a personal trainer, and have been sitting here for an hour waiting for one to be available. After a half hour of no one even acknowledging our existence, I went up to someone to see whats going on. The personal trainer told us it would be like another 6-7 mins. Half hour later nothing. WTF. Leaving and never coming back.

Great location needs more diversity images on the walls of many ijs 💌

I have been going to this LA Fitness for 5+years. The club is clean and the equipment is second to non. Especially since the remodel. The staff is fine, they grab your scan card say hi and your in, simple as that. Im not sure what these other people are looking for in the staff, sounds like they have personal issues with them outside of work or something. I have never had a bad experience with the staff and I actually see them being friendly to other members on the gym floor. I put my headphones in and get at it, so not looking to be pampered, go join lifetime for that. It is amazing that everyone has their own perception of customer service and a quality gym. I say experience this club for yourself as I have been to quite a few LA Fitness locations and this is by far the best.

Came in to inquire about getting a membership. Advised before looking that Ibreally wasnt looking to sign today because I want to get the feel of the gym first. The facility looked nice. Not a ton of space between the free weight equipment. When it came down to talking he wouldnt take no for an answer. I cant sign anything with just a quick walkthrough of a gym. Didnt care for how busy it was when I would be going. Seems like it would end up being a waste of time. Then after saying no the typical thing happened. He wouldnt take no for an answer so I got up and left. He had no intention on closing the convention. Also he didnt seem to bright. Asking anything out side of basic questions he had me reexplaine multiple times. I got mad and just got up and left. Even with my work discount I wont be signing up ever for them. Maybe other locations are better but this one has no customer service skills at all. What happened to a 3 day trial or even a day?

My wife and I’s experience with this L.A. Fitness has been horrible. My wife originally signed up for a personal trainer a couple months back because she had the motivation to workout, which was a good thing. Unfortunately, I feel we signed up with the wrong location.First off, my wife was told that she was signing up for a “buy one get one free” set of sessions. This would be where her and her sister both would be allowed to book monthly with their own personal trainers but only be charged for one. The trainer, Andre, who signed her up lied to her. She had talked to the operations manager today and he confirmed that this was not the deal documented in her file. So ANDRE JUST TOLD HER WHAT SHE WANTED TO HEAR SO THAT SHE WOULD SIGN UP!Now that is just the tip of the iceberg. Andre also forgot about a scheduled training session during this time, and also just plain cancelled on her. With Andre’s poor attendance and lack of respect for my wife’s schedule, she requested a new trainer. This new trainer also cancelled on her today! So in two months, she has been cancelled on three times! The policy states that if my wife would cancel with that short notice then we would lose that session, however, L.A. Fitness’s trainers feel that they can cancel whenever they want! This is not a good practice.My wife went and spoke to the operations manager today, Aaron Munro, to cancel her personal training contract and he told her it would be a cancellation fee of $400! He had explained to her that she had three days from the time that she signed up to cancel without a fee. THAT IS ANOTHER THING ANDRE DID NOT MENTION TO HER WHEN HE “SOLD” HER ON PERSONAL TRAINING. If he had mentioned this she would have cancelled because the SECOND time Andre cancelled on her was within that three day window.It just seems that operations manager, AARON MUNRO, feels that lying to potential clients is the way he wants his employees to sell his training sessions. And it also seems he is ok dealing with angry clients that have been lied to as long as his trainers get people to sign a $90/month contract.So if you are looking for a gym, yes L.A. Fitness is a nice gym, maybe just try a different location. Aaron Munro and his staff will just tell you what you want to hear and then not deliver.

Im really irritated with the knowledge of the employees and the way they handled this situation. I was on the fence about joining the gym because I was leaving in a month for military training. They assured me that I could freeze my account and I wouldnt have to pay while I was gone. So I joined while they had full knowledge I was doing so under a family account. When I left and I went to freeze my account they told me it was a $10 monthly charge to keep it frozen. Then after seeing I was on a family account they told me there was no freeze option. When I told them that I was given that option they said theyd have a manager call me back. Who never did. I called 2 weeks later to cancel again and I was given the same information with two options, cancel my account or continue to pay the monthly fee. I canceled my account and I wont be going back to them.

If youre happy with the Personal Training come find the Best Personal Trainer in Tempe, good gym to workout Place

Trying to charge a $10 freeze on the account for the months that they were closed.

I paid $350 to renew my already 10 year membership when they took over 24 hour fitness. Shortly thereafter, they closed that location. Now I drive way further to find that the first two weeks at this location, 3 out of 6 classes attended were no shows by the instructors!!! What a rip off!!! I wish i could get my money back to go elsewhere. They have a huge attendance Nd have the money to pay enough to make it worth a substitute’s while to come in on call.

People complain about weights being scattered etc... Well of course they are. Just like any gym, when its busy the weights scatter. Its pretty close to ASU so theres a lot of college students. I love going in the morning because the place is very clean and everything is put away. The busiest times are between 5-8pm so if you can avoid that time is recommend it. Theyre always on top of their equipment maintenance and keep the equipment clean. They also play a variety of music throughout the gym. The nutrition bar is great too if you need something healthy between the gym and work.

They are not enforcing the mask policy. 1 out of 10 people actually have masks on.

I enjoy working out at this gym. The machines from cardio to weightlifting to the aerobics room are setup in a way where I feel comfortable working out and not setup for display.