Molly is a great coach. On the weight floor, she makes sure that the posture and form are correct. This makes me feel more like I am getting personal training for the cost of group training π
Poor communication from new manager. Awful experience with management. Trainers are awesome.
Something that I like about Orangetheory is that I never feel judged and always feel supported. As someone who is out of shape and hasnt worked out in years, I was nervous about being in an environment like Orangetheory; I thought that all eyes would be on me (struggling) and that I would feel like I wasnt good enough to workout there simply because I wasnt fit already. I am glad that I was wrong and love that each time I go I am challenged to the max and when I feel like giving up, the coach is right there telling me I can do it and helping me push through.
You get results. Great coaching. Efficient workout. Been going about 3-4 months- lost weight, gains in cardio and strength make it easy for me to have fun on weekends hiking, paddling, etc w/out much soreness
First, all the coaches are great.But the management is awful!!!!!Overcharged me when I switched the plan. Still charged me after I froze my account.And today still charged me after I cancel for 30 days. Notice that I paid for one more 30 days period to cancel my account.The first time they overcharged me, I called three times to communicate. Every time they said they will refund the money. Never did. I have to dispute every charges from my bank.This poor experience actually led me to leave orange theory.
False information constantly given at this location. I was over charged and it took multiple emails, phone calls, personal visits and emailing a higher up to get a refund that should have only taken 3-5 business days (this was a month long process for me) DO NOT buy product from the store, ALWAYS get documentation for EVERYTHING, and make sure you get email confirmations anytime something changes on your account. After over charging me and making multiple phone calls, the employee handed me two emails and said if I wanted anything done I had to reach out to his management instead of him fixing the problem because βhe does not have the power to refund me for an error on his partβ. Ironically I had to visit the store again because the regional managers email was wrong. If you want a burn watch or strap, BUY IT THIRD PARTY. There are so many products online for 1/3 the price. If you have ANY problems at all, I recommend going higher than the front desk / on site manager because they will do absolutely nothing but push you off.Side note, the trainers are great and care for everyone working out. Theyβre knowledgeable and give great classes.
Best workout in years. I like the structure of OTF since my regular gym doesnt have a way to help keep me motivated or teach me the best workouts I need for my body.
Great place, so glad I joined. I like the staff, the workouts, the atmosphere, good pricing, and several choices for class times.
This location was awful to get in touch with. I called multiple times, left voicemails, emailed the manager three times, no response. I wanted to cancel my membership and when someone finally responded, they told me itβs a 30 day notice and I would still be charged. Thatβs fine but I was not told that when signing up, I was told I could cancel at any time with no fees or additional charges. I never received my cancellation form so called again multiple times until someone finally answered and let me know that my account was already cancelled. Wouldβve been good to know instead of having to call 3 times a day. Do not make this your home gym, they will never respond to you.
I had a positive experience with my first class. You do have to wear a mask so it helps to have one that doesnt restrict your breathing too much. Other than that they do take precautions to keep everyone as safe as possible.
I canceled my membership in September 2020 and they are still charging me. They said I did everything right on my end with paperwork, but they didnt on their end per the person on the phone. This salesperson said they would have the manager call me back later that day. No call later that day, so I called them back. I spoke to manager, he agreed that my account should have been canceled, and he was going to follow-up on the issue and call me a week later to let me know I would be refunded the amount charged. It is a week later and no call back.Now I have to dispute with my credit card company. Unless, I get a call today. I have called and left messages many times with no call backs.The instructors are awesome.However, the customer service does not seem to be the same caliber.
Super disappointed in the communication. I have attempted to freeze my account twice now. After completing and submitting the paperwork, they charged my account for the full amount anyway. At this point I am trying to cancel and have been told I could cancel and have the charge refunded, but now no one is returning my call. Orange Theory is great, but if you can, avoid signing up at this location.
The employees give out wrong information and when you try to contact the manager, it is a hit or miss. It took me almost 2 months to get in contact with the manager about the misinformation I got from the employees about my account. The manager told me he would refund me 2 times because they overcharged me for 2 months. I still have not received a refund and I, now, canβt get in contact with the manager. I have been emailing constantly and nothing. He says that he βdoesnβt see the emailβ the first time he gave me an excuse on why he took almost 2 months the first time...managers check their emails all the time soo that was a lie. I literally donβt know what to do at this point. Orangetheory owes me money and I canβt get in contact. I wish orangetheory had a National customer service.Now they lie about giving refunds. I have not received any of my refunds and the manager says βI already gave itβ but when I look in my credit card statements there are NO refunds. DONT GO TO THIS STUDIO; YOU WILL REGRET IT SO MUCH!
Nice staff and great workouts. I had to cancel my membership which I did in March. Then two months later the charges reappear. Word to the wise you donβt get a copy of the cancellation agreement. At least take a photo.
I started Orangetheory in May attending 3+ classes a week and have been seeing great results. Prior to Orangetheory I was an active person but was not very consistent with workouts. Since May Iβve lost over 10lbs, have toned up and just feel better overall. The workouts are always challenging but doable and the coaches are always so encouraging and helpful!
I love Orange Theory Tempe! Great location, Great facility, friendly staff. Coach Trevor is amazing. His high energy and enthusiasm is infectious! He makes me want to push myself just a little more with each session! I highly recommend this place!
I LOVE my OTF workouts with Katie - early mornings Tempe, AZ.
I love Orange Theory Fitness! Every work out is motivating. The coaches are motivating and always there to provide feedback and to ensure your form is safe and correct. And every exercise is modifiable-if you have orthopedic issues, which is great! π
I love OTF Tempe! Nice staff, great trainers, and an awesome workout! Even when I think Im just going to mail it in the atmosphere and enthusiasm of the coaches push me to give it my all out! I love that no two classes are the same and there are fun special events every month.
Admittedly I love Orangetheory. The workouts are always changing and that keeps my mind and body confused and changing too. I took Reneeβs class this morning and there was a lot of switching and moving of stations but she handled it like a pro! Great energy too!
I love Orangetheory and the staff at Tempe is great. The coaches are enthusiastic about their work and encourage you to be your best. The workouts are geared to all levels and ages -- and I can only speak for myself, but I have definitely improved my overall strength and health.
They were all very nice and polite but my intent was to try it for one month, for $99. It is going to end up costing me well over $450 because of upsells and their contract/cancellation policies. It seems a better way to do business is to put higher value on people and reputation than on short-term revenue. I am never going back. If I have been able to spend just $99 like i had intended, I would have a much more favorable opinion.
During our first visit, everyone was so welcoming and made sure we knew exactly what to expect! The coach as well as the front desk girls both checked on us and we felt very comfortable in what could be looked at as an intimidating environment. The workout was difficult but manageable with modifications for people in all stages of their fitness journey. 10/10 would recommend OTF Tempe!
Tempe is the best OTF location around! Iβve been going for 3.5 years and still love every class. Excellent trainers and friendly staff paired with an intense workout makes for a great experience. Iβm in the best shape of my life! Everyone is very supportive.
I have been a member here for a few months now and I absolutely love it! I brought my mom and she got a membership as well at a Mesa location! I usually do not like group fitness classes because I am self-conscious about working out with other people but the staff here make you feel so comfortable and they really motivate you! I have lost 25 pounds so far by going here! I love all of the trainers and you cant go wrong with any of them but Trevor is my favorite!! I would highly recommend orange theory to anyone who wants a good workout and wants to stay motivated to work hard! I am so happy that I found this place! They really have helped to change my life
This Orange Theory is the BEST in the valley. Jeff, the owner is very friendly and caring about your needs. I have tried several studios. Matts class is AWESOME!!! He really cares about your workout. Front desk employees are very helpful and friendly. Clean studio. Melinda D.
Coaches really seem to want to engage you through your workout. They listen to you regarding your current fitness level, your limitations, and your goals. Lori, the head coach, explained the Orangetheory concept and what to expect during the workout. During the workout, Lori checked in with me to make sure I understood what I was supposed to be doing and make recommendations for me based upon my fitness level. Lori took time after the workout to figure out if Orangetheory was right for me. The first workout was free and there was not a huge push to purchase a membership on the spot. Once I decided I wanted to explore a membership, Lori gave me the available options and introduced me to the front desk staff, where they explained the nuances of Orangetheory and further explained membership options.
I joined OT a little over a month ago and LOVE it! All the instructors are so awesome! They push you and if they see you doing something wrong instruct you how to do it the right way! I love the fast paced workouts and seeing how many calories I burn during every session! I love the group setting as well, it keeps me motivated to continue to consistently workout! I highly recommend giving this place a try!
The trainers at this studio are absolutely the best! I love the people that go there and it keeps me motivated to keep going everyday! The hour goes by quickly and you get a really great work out!
Mandy at the front desk is awesome! So is all the OTF staff. There are so many amazing things to say about orange theory aka OTF. βοΈ the fitness routines are challenging and based on your own accountability and fitness levels. The systems they have in place are fantastic. βοΈ the staff at this particular location is amazing, high entertainment and always there to help with anything you need. π€ The monthly incentives are super awesome. I have a lot of friends and coworkers that do orange theory and I thought they were crazy, I joked that they acted like it was a cult. I was right it is a cult and I am a hardcore member!!
Orange theory is a great place for a great HITT workout! I transferred to this location from La Mesa San Diego and they were so welcoming! I went from 4 classes to 8 class to unlimited in two years, They push you to challenge yourself and are always welcome to questions! Check them out!
Love OTF. I can always rely on the hour class to be a great cardiovascular workout. With my busy schedule, I really appreciate the number of classes they offer every day. If the times that day dont work for me at this location there is usually a nearby studio that does. I also love the fact that there are branches nationally so when traveling I can get my workout in. The staff is great. All the coaches at this location are sooo energetic and lovely. Truly help motivate me to get the best workout in!
The coaches and classes are inspiring and motivating! It is the best fitness program Ive seen that helps participants work hard and stay consistent. :)
I love OTF Tempe...they are truly a fitfam! Ive been a member for about 5.5 years and I see no end in sight. The coaches are amazing and so motivating. They well trained and will help you get the best workout every class you take! Im so grateful for all the friends Ive met and the changes Ive seen for the better. If you havent tried it yet, what are you waiting for?
I love my gym!!! From all of the trainers to all of the staff itβs always a great workout. Iβve never stuck with a workout like I have with orange theory. I couldnβt recommend it enough!!!
Went to my first class it was awesome. Everyone at the front desk was super helpful. Trevor my instructor was great and made sure to check up on me. Workout really pushes you but its fun! Signed up after class for unlimited!
Iβve been doing Orange Theory for 4 years now and I still love it! The trainers are motivational and will really help you work towards your fitness goals. Itβs a different workout every day and even after 4 years, I still feel challenged.
The trainers really pay attention and make sure you are in correct alignment. The OT workout is a complete body conditioning. It is so important to work out the heart muscle and OTs orange zone really does that. In over a year I dont think I have ever done the same workout, which I personally like!I LOVE the Tempe, AZ location the trainers and front desk staff and friendly and knowledgeable. They also are super motivating! Dusty Snow
I love the variety of each workout and the energy the trainers bring to every class (especially Trevor, heβs the best!). Iβve gone to 4-5 other studios in the valley, and one in another state, and the Tempe location is by far my favorite. Itβs so large and spacious so it doesnβt get super muggy from all the sweat in a small condensed space and Iβm not constantly running into other people during the workouts, the equipment is brand new, and the trainers (knowledge, energy, motivation, and music choices) are the best. Even though I live in Scottsdale and work in downtown Phoenix, I try to go to OTF Tempe once or twice a week because the entire experience just canβt be beat!
I really enjoy this place. It has everything I need or want. I usually just need guidance and instructions to get results. Well at Orange Theory, they have several places to start your workout and the trainer will keep you on pace and on track, all you have to do is show up, listen and when you have a question just ask. It truly is a place where what you put in is what you get out. I really like it.
Started working out here in the summer and I always leave feeling great afterwards. All the coaches and staff are kind and great. Definitely recommend!
Orangetheory Fitness in Tempe, AZ is fantastic. The staff is always positive and the coaches motivate with out being judgmental. Im a 55 year old that started out of shape and have lost 20 pounds. Highly recommend.
I love this location! The entire staff is friendly, helpful and supportive. Iβm happy to workout at 5AM because of them.
The one gym Iβve been able to stick to for years! Challenging but fun and effective- you never feel like youβre doing the same thing every day! The heart monitors are super helpful too because you really canβt cheat yourself! I really love the group setting too and the coaches are amazing :)
All of the front desk staff are friendly. The trainers are motivating and fun. They create an amazing workout environment that never gets boring.
Great workout! Itβs awesome that the class is planned and led by a trainer. I like that I donβt have to think about my workout, just show up and do the work!
I love being part of the OTF familyOTF is challenging and makes me challenge myself!The coaches are amazing, always βpushingβ for a little more, making me stronger each time Iβm there.Every workout is different and always fun.
Great workout atmosphere. The trainers really strive to get you to workout and motivate you!
Excellent coaches and amazing workout. The staff are beyond friendly and willing to take time to explain things thoroughly. I came into otf extremely unfit, and have some limitations. Theyll work with you so you dont get left out in floor exercises.Thanks otf Tempe!
Orangetheory is the best workout! I like how they offer different classes but its all done in a group setting, but you can focus on just yourself. Itβs not a competition, I have seen progress in my body and the trainers make it a point to get to know you and push you! :)
I am a busy 39 year old professional male who really wants to maintain the recommended level of cardio and resistance training for my overall health. OTF helps me achieve this goal. Its quick, checks off all my goals, and mentally and emotionally I feel more upbeat for the next 48 hours. It takes some time to get to know your body during the first few months. You get to know what your body can and cannot do, accept it, work with it, and then challenge yourself. Communicate with the coaches and they will help you. The Tempe location, specifically, is consistently clean, updated, and the coaches tend to be checked in and paying attention.
The coaches here are AMAZING. Lori, Trevor, & Matt have excellent energy & soundtracks. Rachael & Ryan are incredibly supportive & fun. I go to a number of studios as I travel, and Tempe proves itself to be superior time & again with its sense of community, friendliness, energy.
I love OTF! The individual attention from the trainers is so supportive. I love the variety of the workouts and how they always push me for the full hour. I wouldnβt know what to do in the weight room without their demos and videos- they make the process very simple!
I absolutely love this gym - the trainers are fantastic and the workouts are incredible! The workouts are never the same and really push me every time. You rotate between endurance, strength, and power focused workouts. Great facilities. So glad Im there!
Great workouts, wonderful trainers and helpful support staff. There are a wide variety of class times to choose from. Highly recommend !
Visited from gilbert East and Renee was an awesome coach, front desk girls were very welcoming and friendly and even the members were very nice to our little group. Loved the gym set up, Reneeβs playlist was awesome and overall great experience. Thanks Tempe OTFπ§‘
I love OT! The trainers are great and take time to learn each lerson. They bring energy to the room for motivating workouts. I began to see results fast and plan to continue working out here.
Everything about OTF Tempe is great. The desk staff strive to learn your name quickly, which makes you feel at home. The trainers are the same way; they all get to know you. The workout is amazing, and different every single time. Whats not to love!! I just love it! Kris Huffman
I love the group environment! I enjoy the after effects and the amount of sweat that pours out of me is mindblowing (Gross, I know, but I bring my own towel!). The trainers are outstanding with us as individuals and as a group. Everyone is so welcoming and cool that it is always a great time no matter how early I had to get up, or how tired I am after work.
Awesome studio! I belong to a studio on the east coast and dropped in for the 5AM class while visitIng family in the valley. Great staff! Lori is a terrific coach - all around great experience!
Love my trainers! Love my gym! Ive been going here for over a year and this place has become a second home and second family to me! The workout is never the same and the hr you spend here your body will hate you and thank you!
Pretty unhelpful staff. And donβt be 5 minutes late for your first class or they will turn you away. I donβt know about you, but I expect more from a company. Even with a considerable amount of traffic, I arrived 25 minutes early to my first class and was told βour policy is that you arrive 30 minutes early. I can reschedule you.β No thanks, OT - Iβm more than happy to go someplace else.
Always a great workout, and never the same! More bang for your buck than most workouts. Plus, it gives you great motivation to go when you have a use-it-or-lose-it membership. Worth every penny!
I love Orange Theory Fitness Tempe... Trevor and Lori are the best trainers, and Christian at the front desk is super friendly and helpful. Its the only workout program Ive been able to stick with for 3 years and counting βΊοΈ
I have been doing OTF for about 4 months now and it is nothing short of amazing!! I have been insanely into fitness my whole life and one thing I know is important about group fitness specifically is the coach. Rachel is that couch. She is motivating and positive and you can tell she knows what she is doing!! Iβve loved every minute of her classes and I highly recommend you try OTF!!!
Love the crew and the program overall. OTF works so hard to keep it interesting and motivating and Ive yet to walk away without feeling like I just had an amazing workout. Tempe in particular has such a mellow, unassuming clientele (or maybe its just that were not awake yet?); everyone is there for the right reason and seems motivated to succeed and Lori & Blake due their utmost to keep energy levels high, attitudes positive and push their clients to achieve their goals. I cant really speak to our newbies because I havent trained with them yet but Im looking forward to it. I feel like all the staff really make an effort to get to know their clients and create a fun, energetic environment. The last 6 weeks have presented quite a challenge for the staff but everyone has risen to the challenge and anyone just joining would have no idea of the turmoil behind the scenes which is an impressive feat to pull off. Keep up the good work!
I have been doing OTF for almost 4 years. I have found it to be the most complete workout - great mix of cardio and weights. I Love It!
It pushes me harder than I would push myself. I love that it is always a different workout. The trainers and music are great and the workout makes the hour goes by fast. I love how I feel after my workout!
Love the format of the workouts and the trainers at this location. They will also let new people go to one free class so you can try it before you pay for a subscription. Highly recommend!
Iβve been going to the Tempe studio for 4+ years and still love it. Trevor and Lori are awesome coaches and the vibe is always on point!
This is my favorite OTF location. This location in particular makes me feel like Iβm part of a family. The trainers genuinely care about my growth and strength. I recommend this location to anyone willing to listen to me!
Its addicting! Ive never experienced such a great workout! Lori, Michelle and Trevor play awesome music, are extremely knowledgeable and keep you moving through the entire hour. I dont think Ill be able to ever go to a regular gym again!
From the moment you walk in you are made feel welcome by all the staff. I travel a lot and use a lot of OTF locations and this one is among the best easily. Coaches have fantastic energy as well
The best gym experience Iβve ever had- all the benefits of a personal trainer at a fraction of the class!
Great studio and even better staff! Always have fun working out here!
OTF rocks for a total body workout. Trevor is awesome! Best Wishes in Chicago!!!
The coaches and front desk staff are helpful and amazing. Workouts push you, but are doable for any level! I look forward to coming 4 times a week!
Absolutely love this OTF location. Itβs very clean and I love the treadmills that they have. Definitely motivates me for my entire day!
Great workout! It challenges you and is varied everyday and the program tries to implement innovative ways to make the workouts different to keep it from becoming boring or routine.
OTF Tempe rocks. The staff and trainers push me to be stronger and healthier. I am reminded of why I stepped foot in the door every time the going gets tough. A big Thank you to Trevor for coaching me into a fit life!
The trainers in Tempe are great. Very helpful and super fun. Great, high energy classes.
Iβve been a member of OTF Tempe for almost 6 years.Β Best move I ever made to give myself the gift of fitness.Β Are you feeling unmotivated? Get to OTF and change that in 1 hour.Β Not sure that you can do an hour class?Β Get to OTF Tempe.Β The staff is welcoming from the minute you walk in the door.Β They will know your name and greet you coming and going.Β The trainers are awesome and love the work they do, so you can love the workout you do.Β They are there to help you every Run/Step, Row, Lift of the way.Β Best way to clear your head, lose some weight, sweat (a lot) and clear the toxins, get Strong, and stay motivated.Β Did I say almost 6years.Β Still not sure?Β Get to OTF Tempe and fall in love with your new habit.
Started OT in January and have been addicted ever since! Its always a great workout, I love that the workout results are quantified, and the workouts are always different which keeps things interesting!
Hands down my favorite gym! The Coaches are helpful and friendly, plus, the workouts are always different! Best 1 hour workout and keeps me in shape for football.
Seriously obsessed with Orange Theory now and actually quite annoyed it took me so long to find it! Ive been telling everyone about it because I think more people need to know! So first thing that I love is that you dont have to think about your workouts. Im a busy person and the more I have to prep and think about something, the less likely Ill actually do it. Every session youll get in a SOLID cardio and weight lifting work out. Its nice because you can go at your own pace with the heart rate monitors. When I first started I had to start off at a pretty slow pace, but now my strength and endurance are improving so I can push myself a lot harder. For an hour workout, its totally worth your time and money! They go by so fast and youll feel great afterwards. I personally LOVE this location. The trainers and front desk staff are awesome! They made me feel so comfortable when I first started. Aubrey even when out of her way for me and sent me a whole stretch routine for me to do on my own time. Anyways.. my boyfriend, roommate and her best friend have all started since I told them about it and love it!
Great studio! Love the workout. 60 minutes in and out.
They couldnt make their class goers feel more comfortable.
Itβs so effective. Pushes me the way I need to be pushed in order to get results. I love it!
A stress-free hour of workout with amazing coaches. The workout routines changes daily and the coaches encouragement is awesome.
Im having such a bice time workjng out here. I did it for 6 month now and so satisfied with everything!
Great gym with fantastic facilities!
I loved working out here. The coaches were so welcoming and it gave me the extra kick to my vacation that I wanted. Thank you OTF Tempe!
Love the coaches. Clean facility and great workout room. Always a good time at Orange Theory!
Absolutely love this location! The staff is incredible and they always make you feel so welcomed and wanted. Even though its further than my closest OTF location, I will still happily make the drive.
I love OTF! Itβs 55 minutes of holy heck workout. Always different. Always challenging. Always at my ability that day!
Whoa!!! This was a WORKOUT! You feel accomplished afterwards... like that hour really meant something! No joke! No judgment! Group session. Iβm hooked!
Love Orangetheory! Best workout Iβve had! I love the fact that each workout is different and always fun but challenging!
Very good workout ! Coaches are great and fits into my schedule.
Joined Orange theory for a little change in pace. Iβm enjoying it very much. Such a fun, organized, clean and encouraging atmosphere.
OTF is the only gym I have been able to stick with. They have amazing trainers that are there to guide you and be supportive no matter where you happen to be in your fitness journey. Even if that journey leads you to fall off the wagon for a time. :)