Very small gym. But it was clean and not to crouded. It was also not over run by little tweenys.

Do not get a membership here! Despite placing my account on a freeze during COVID and not stepping foot into this gym for over a year and a half, I was STILL charged an annual fee by EOS. I called and explained the situation to Lorenz Stefan, the general manager at the Tempe/Warner location, and he did confirm that I have not been to any EOS gym or been able to utilize my gym membership in any capacity for more than 19 months now! However, he still refused to even submit my request for a refund to their corporate office. I hope they feel good knowingly taking money from customers who have been unable to use their services during a pandemic.

Matt was very rude and in talking with him for the first time since starting my membership, I had a question about 4 separate charges on my account, in the same day, accumulating nearly $150. He rudely said, “I keep having to explain this to you.”Again, this was the first time I had any question regarding my account. Great customer service, Matt..NOT. Feeling very frustrated and taken advantage of.

Theyve been so good with my kids, the equipment works, they quickly ditched the mask restrictions so you can exercise without choking on fibers... Pool/sauna/hot tubs are available at some locations, and are clean. Neat outdoor workout areas at some locations. Nice locker rooms. INEXPENSIVE. Great gym overall.

Great location. Not over crowded.

Was on this side of town today - It’s probably my least fav location so far. I’ve been to Ray & Cooper and S Gilbert & Ocotillo in Chandler. Those are by far cleaner. Decent equipment but no paper towels in several dispensers, floors were filthy and just felt overall not very clean. Def sticking to my reg locations next time.

Tried to cancel my membership per the terms of the contract. Sent the request to the Las Vegas and of course they never received it, dont have a number available. Called the gym and they couldnt help, provided me the numbner to a call center who advised the process to cancel my membership outline on why MEMBERSHIP AGREEMENT was invalid. Completely incompetent shop, stay away!

Very well organized, but so many members not cleaning the equipment after theyve done working out. Dont know how this can be enforced, maybe staff will have to look for equipment that is not being cleaned and do it instead. Overall happy with returning to the gym after a years absence.

I just joined and water fitness was the first thing I did. It was great. The instructor made it very comfortable and still challenging. I look forward to more of her classes and using some of the other facilities.

I really enjoy this gym. The equipment is great and the price of $10 bucks a month is a great deal. Wish they had a basketball court but fo 10 bucks its really not a bad deal

This is a great place for the price. They have pretty much any equipment you would need, a theater screen with cardio equipment, and cross training areas.

Smaller than other EōS locations with a different layout than most. Is not too busy in the evenings. No quick access lockers with built in locks, you must use the lockers in the locker rooms and bring your own lock

Erica Campbell brings so much energy to her Zumba class and makes the class fun

I beyond love this gym! I’m here as much as I can possibly be. The childcare is fantastic! The women working in there are so professional and clearly adore children. They are never not interacting and playing with my kids! They play so hard! My kids love going and ask everyday to go to the gym. The gym is always clean and staff always remembers me and my kids and is incredibly friendly. So grateful for this place!

I rejoined EOS after taking a break during COVID and have really enjoyed trying different classes. Heathers classes are awesome- BodyPump, Zumba, Dance Party! She has good music, is easy to follow, and makes sure that we are getting the most out of the workout. Try her classes -- you will be motivated to go back!

Canceling is close to near impossible! I called the gym and they said to call abc financial. I gave my zip code, I gave my membership ID and my phone number. It went on hold then hung up on me after a long hold. Called the gym back asked for a manager. The guy at the Warner branch told me to call them back. I finally got a hold of them. I said I wanted to cancel. They said I have to pay $50 to cancel. I asked why when I only missed one payment. They said they wont cancel the account until I pay. I said I only owe you $24. Am not paying the $50. Representative Maria said then we wont cancel you and laughed. I asked for a supervisor. Nothing. I told her am going to report ABC financial and EOS for bad business practices. She laughed more. I hung up. If you think this is not true try it. Try canceling and see what happens. We should not let unprofessional people treat people this way. Side note. The laughing woman said she will keep charging my card. I had to call bank to change card. Wow EOS I guess membership is a forever thing with you guys huh?

Of the 3 EoS gyms in Tempe area Ive been too, this one is my favorite. Spacious, clean and well laid-out main floor. Wide selection of equipment: free weights that go heavy, machines (with a hack squat! not easy to find), racks, pulleys, and a turf area with boxes, balls and a workout rig. Good selection of classes too, love BodyCombat!

The gym is clean friendly staff, and it has an outdoor portion to workout in.

It seems good for the price until you get hit repeatedly with hidden fees. Here are the fees that make eos seem sneaky:1. $99 annual fee they snuck into the fine print2. $49 sign up fee if you freeze your account3. $10 monthly fees after I asked to freeze my account during the pandemic but without telling me they unfroze my account three months later4. 5x$43 extra personal trainer sessions that I did not sign up for5. $5 extra month of guest privileges that they snuck up on meI think eos is trying to sneak my money away

Frank, Jose, Justin, Liz, the new front desk manager and Berenice RegionalManager (who I happened to meet one day at the Tempe gym) are some great staff to know. Super professional, super helpful and knowledgeable. The kids day care is well kept and definitely to be trusted during the pandemic. At first, I was a little skeptical but not only was my child extremely safe because of their intensive sanitation and care, but also all of the kids care staffs friendliness! Due to the mandatory reservations to keep kids safe, I can no longer use their kid care center because of my schedule. But as soon as my schedule changes and is more fixed, I will definitely be back because it’s been a outstanding experience.

I love this gym, and Im so happy I ditched our old one. Question for EoS though - what is the pool length? The staff doesnt seem to know, and I cant find it published anywhere.

Since the mask mandate has been lifted you definitely feel like your at the gym to get more fit than last time. People are smiling and you feel that good vibe. Ive had 2 interactions with employees and they were great. They really do care about their cmunity and want to genuinely help you become a better version of yourself.

Since my membership was created I’ve had problems. The manger accidentally signed me up for 2 memberships and so I was double charged. When I called back to get it fixed it was on a Thursday and the front desk told me no manager is available because that’s when customers come in to tour the facility. So I was actually told to call back another time lol. When I finally reached someone I was told the manager who created my account no longer works here. So I had to explain what happened all over again to 3 different people. My personal trainer ended up helping me by giving me kJ’s number. Then I was charged my annual fee early and charged twice so when I called front desk and asked for kJ’s help again I was informed he no longer works there either. All in all a very annoying inconsistent experience .

Great place to work out, Even when its busy. Others there are very courteous.. no egos here

Overall great gym and EOS location! The staff is here is very friendly. The gyms is quite spacious and there is a wide variety of equipment; some of the items in their “Yard” area I’ve never even seen before at gyms like LA Fitness. “The Backyard” outdoor area is also totally unique and really cool. Honestly, the value here for what you pay per month is pretty exceptional as compared to other gyms.

There is a problem with people parking in the handicapped space that are not handicapped. I have spoken to Elian at front desk twice. Both times he blew me off. This guy is a world class bag. EOS you employ people who don’t care. Nice look.

This location is slowly but surely falling apart. It’s fine if there’s no one in there. However the machines are typically broken. There’s rarely paper towels and sanitizer available. Compared to the other two locations that are near here this location has limit amenities. Sauna never works. I love EOS but this location is dog sh*t

Not sure why this location has a sub 4* I feel its one of the better locations with more than adequate space and equipment!

Good gym. Clean. Not very crowded on a typical morning.

Great gym. Offers classes, has an outside workout area, cardio cinema, pool, and stocked weightroom. Also has a kid daycare, if you need that (dont know if thats costs extra tho).

Honestly the worst gym ever. Employees cant do anything to help & manager Jose is NEVER available. Its been 3 months that they have double charged us and cant do ANYTHING. WE WENT IN FOR A free trial & ended up being charged a membership. We canceled what we thought was multiple times & nothing. We are out hundreds of dollars because no one apparently knows how to do their job. Front desk tells us it has happened to multiple people. Most frustrating experience ever. We wanted a to get healthy & instead ended up more stress than ever.

I think this is the best kids club of EoS. The workers play with my kids and they ask for them when they havent been there in a while.Leah, Haedyn, Michaela, and Jena are wonderful. I completely trust them with my kids. It had been almost a month that I took my kids and they actually asked for them. I love this gym and the kids club.

Nice gym, but I would not recommend personal training from this location. From the back I could see one of the personal trainers, girl with colorful hair more worried about what men were looking at her than actually training the client. Very off putting and attention seeking and not something I’d want to pay for.If you do opt for personal training, I recommend one of the guys, or the other professional women. From what I’ve seen, they actually know what they’re doing, not just trying to sleep with literally every man that comes in. How pathetic...

My son gets a membership here and they tell him a flat annual fee. They ding his bank account after he already paid and messed up his bill, grocery and gas money for the next 2 weeks. He explains that he cant afford what they are doing to his account with now overdraft fees and extra monies owed, so he would like to cancel. They say its going to cost even more money to cancel. IS THIS THE SECRET TO YOUR SUCCESS??? Im notifying the BBB and Consumer Affairs If this doesnt get fixed IMMEDIATELY!!!

The below photo is an example of how EOS gyms should look. The Tempe Warner EOS gym has very dirty equipment. It is very dim inside. Equipment is not very organized either. Everything is very cramped and disorganized. I’ve been to an EOS gym in Murray Utah that makes this place look like a joke. I’m currently looking for another EOS gym that has an interior very similar to the Murray Utah EOS gym. Below I have attached a pano picture of the EOS gym in Murray Utah. If you compare that with the Tempe Warner gymnast, you’ll know instantly that the Tempe Warner gym is trash.

That wasnt my normal location the only thing that I didnt like about it is that theres no clock in there where the pool is so I couldnt keep up with my sign and theres not a stopwatch or anything like that they are either.

Great gym with a lot of equipment and classes.

Super fun environment and great classes and staff

The gym staff are really professional and they do take time to observe the temporary mandates until there is no need for the mandates anymore, what personally stands out to me is the staff and how much they take time to say hi to everyone no matter whats going on in their lives or members lives especially Liv B she is very kind, gentle and before the masks came she has a wonderful smile now I cant see it understandably hahaha and she brings so much energy it bounces off you the staff like her should get everyone working hard, sacrifice some and above all stay humble Liv B and this gym are excellent examples of observing the temporary mandates even if they dont agree with them and I dont and I choose to observe them keep up the great girl and everyone else!! God bless your hearts all of you!!

The outside fitness area sold me on getting a membership here. Its clean and plenty of equipment.

I joined EoS originally for the water aerobics and Aqua Zumba classes. I have gone to many of the locations in the valley. THE POOL AT THIS LOCATION IS FREEZING. I had to continually move around in order to keep my teeth from chattering. Today I attended the H2O Boot Camp class with the instructor Lisa, she was great and probably the only reason I will consider returning to this location. A bonus of this location is that they have more showers than almost any other location... though they do not have doors here, and the flimsy curtain does not keep water off the towel rack.

I am not happy about the new updates to child care. I am paying for my kids to have child care here and I can’t even get a time slot for them. Now I can’t even work out.. I might as well leave this gym and go find a different one

Great equipment, good vibe...BUT, no one cleans after use. Well at least very little and not enough cleaning stations. Today two stations had no paper. Come on man! They need remote stations like planet.

Like many others I froze my account back in March 2020 and noticed in the fall I had been charged the regular 24.99 fee without notification. I called and they let me know they could freeze my account but I was not told I would still be charged the annual renewal fee and $5 a month during the freeze. I called in August 2020 about this and that is when this policy was explained, however she did not say that this current freeze would only last another 3 months. I called today February 2021 when I noticed a charge for January and February of the regular 24.99 fee and the guy then told me that front desk staff are not allowed to freeze accounts longer than 3 months at a time. He also told me the notes on my account regarding past conversations were not helpful...I was not shocked but I was very frustrated. Managers are almost never available and front desk staff are not empowered to help customers in a meaningful way. I honestly feel like writing a bad review is only way to receive information or help so here I am.

Huge space with tons of quality amenities. Gets busy at times but its open 24/7

Terrible experience. I came in hoping to start working out there with their 7 day free trial. The We know that we’re the right gym for you, and we want to show you why with a Free 7-Day Trial Pass. No credit card. No contracts. No excuses! turns out to be a scam just to get you in the door. Once inside they sit you down ask for your credit card, then your banking account information. No way to get out of it. I asked multiple times for the 7 day free trial and said that signing up you get a month free. What a joke. I was actually planning on getting the full membership but just because of the terrible experience Im going to just get a home gym. Stay away.

Great once I found it.

Great place for the low cost.

Lots of machines and kept clean. Staff is super helpful too .

Poke bowl? Yes please

Love the classes at this gym. Lisa Fischer is the best ever!! Robert is awesome too!

Good gym. Everything you need

I love the character of this place plus its always got a great atmosphere

I cancelled my membership last month. My card information was entered wrong by their staff so it was accumulating fees. I paid the fees and asked to cancel my membership out of frustration with their lack of professionalism. They told me it would be an IMMEDIATE cancellation. This month they charged me AGAIN after deciding to change it to a 30 day cancellation without telling me. No one called to notify me of this change or that I didn’t qualify for immediate cancellation. I called them, and even after admitting it was their mistake they charged me anyway. Completely unprofessional and predatory. I will never recommend this gym to anyone.

Very nice, not that big, but great service!

I specifically come to this location for the KidzClub. The staff are so great with my son and respect my boundaries when it comes to what he is and isn’t allowed to do. They try very hard with all the children even though they only have them for a couple of hours. ❤️

Hot, hot, hot. Temperature 80° No air circulation.

Love the gym. Just would like to see paper towels and cleaner filled more often . I have to go to the staff and ask them to do it?

Recently did my first Body Pump class with Heather. She had great energy along with an awesome workout! Will definitely be returning and recommending it to friends.

This is a great location! New equipment and very clean locker rooms. There is an outdoor fitness area if you go to the back past the locker rooms, way less crowded and perfect when the weather is nice.

My visit although short just to check it out before starting my routine the next day was very pleasant. I was greeted when entering and there were plenty of sanitizing and cleaning stations avaliable. Social distancing is in place but still plenty of equipment and space for you to workout. Loved my experience so far.

Nice staff always making sure equipment is cleaned and they go around making sure people have masks on.great stuff

This gym so far has the best outdoor Yard workout space. However today was my 1st visit and there were no paper towels in 3 of the dispensers and no one was going around to clean the equipment like I have seen at the gym locations. It is also lacking some of the equipment that the other locations have. Ill still go back if I can witness more cleaning by the staff.

I just left this facility and had to ask staff twice to enforce the face covering policy. Staff is standing around doing nothing but checking social media sites. I asked to speak to a manager and was told that if I didn’t provide my name I would be hung up on. The manager then mentioned that they don’t have enough staff to go around the facility checking on face covering policy. Clearly they are not in compliance and have a sub-par professional environment. They need to be shut down immediately!!!

This gym is a sham. I was told there are no annual fees etc only now one month later to have a huge amount come out of my account. When I called they said it was my annual fee (again not what I had been told when I signed up) they verified me and the phone number they had listed doesnt even belong to me, no idea whose number it was. Talked to the manager who said it must of been a miscommunication. Really? When I had asked if there was a fee and I was told no. The manager doesnt have the authorization to refuund the amount. When you sign up you are given a pad to sign as the sales person talks through it. Be prepared as it is not what they say. As for the manager not having the authorization to refund who the heck does. So this month just cost me my monthly plus annual fee. These people are not up front and trust me I will be taking this much further. If I could give them a zero I would.

Westin is a super great coach

Havent been to one location thats bad. This is by far the best gym in Arizona!

Everything you need. Great price.

The facilities are actually decent, however the personal training staff is trying to scam me right now. I signed up for one session only to give it a try and it turns out they charged me in their system for once every other week. This is my warning to future members: Avoid the personal training salesman named KJ. He will try to scam you. Just look for his name in the other one-star reviews because it should be a big red flag to you as well.

I have mixed feelings, I love the gym and I love my trainer. Audie is amazing! But when it comes to the charges that’s where there’s a problem. I only had my membership a few months when COVID happened and I had already gone in for extra charges they had made. Once COVID happened they offered a freeze account option which I thought was pretty cool, that was until I saw they still charged me. I called and the lady was super helpful canceling it. Then the next day I see a charge for the PT which if my account is frozen why am I getting charged for training. I called again and they said they have to approve my refund.. it’s just extremely annoying and stressful. Specially when the reason I froze it is because we are still out of work.

First time back since the plandemic and the sauna is broken... I figured during the months of shutdown they would do some PM work.. Where does the money go?

Since March, I have made it clear I wanted my account to remain frozen until further notice. And I have called every month to ensure it remained frozen as I believe it is not safe to go back to the gym yet. The last week of July, I called to confirm but there was no response and no way to leave a message or direction to freeze the account online. On Monday, August 24th my account is as charged $15. I called and was transferred to a managers voicemail. Message stated the mailbox was full. I called again, someone answered and immediately disconnected the call. I attempted to call three additional times and every time someone answered and disconnected the call. The last attempt, someone named Olivia answered the call and stated a manager would return the call regarding my refund within 3-4 business days. No one ever called. So I called on Friday, August 28th and spoke with Lauren who said manager Frank would call shortly. Due to no response, I write a time sensitive complaint from the Eos website on Monday, September 1st and get an automatic email saying I’ll get a response within 48 hours. It’s been five days since I wrote the complaint and two weeks since my initial attempt to resolve this with the branch directly. I am amazed and very disappointed with how this is being handled. EOS on multiple occasions, did not stay true to their word when they said someone will follow up with me at a specific time. I am sure several other customers have several similar complaints and I would be understanding but it’s been two weeks with ZERO communication or acknowledgement of my concern. I have been a loyal customer for several years and this is how you show your appreciation of my business with you? All I want is my $15 back. I’m not going to the gym because of Covid and haven’t since March so why should EOS refrain from giving me a refund? It shouldn’t be a huge production like it already and is and if EOS management were competent, the issue would be resolved within a matter of seconds.

Love this location. Frank and KJ are awesome! Made me feel confident I can reach my goals!

I love the Sunday morning Bodycombat with Lisa Fischer. Great way to start a Sunday.

Great experience. Not too crowded

Great place to work out. Open 24 hours and follows covid guidelines with wearing mask.

I LOVE MY GYM! I hate working out, but EOS has made it actually something I look forward to. They have the EOS cinema that plays movies that you will actually want to watch, they have VR workouts, classes, and hydro massages! Truly what else could you ask for? Good value and friendly team members....Well check and check! Whoever is managing this EOS deserves a raise!

Awful gym. Very unprofessional, especially the staff. KJ was rude and unhelpful, in fact he easily scams people. His way of explaining things isnt correct. For working in a business in Customer Service, he definitely needs a lot to work on because he does not understand how to be empathetic and humane. He was so rude, he hung up on me when I asked for help elsewhere since he claimed the issue was my fault and not his. Overall, the rest of the staff would not pass me to a manager and kept on repeating that they were all in meetings for the past couple of days. I highly recommend if your looking into this gym to go elsewhere because all Ive had are problems from the start.

Clean gym and lots of workout equipment,pool,sauna room,game room for work,theater workout room..just go see for yourself and get your workout on

The personal trainer is not worth it, the worst money I spent and I signed for 4 months of personal trainer used them twice a waist of time now I’m trying to cancel my membership since September and their still charging me and also with the personal trainer they’ve been taking money out of my account when they told me I was done with the payments. I guess I’m gonna have to fill a lawsuit if they don’t cancel my stuff and keep taking money out.

Great equipment.

So I am giving a one star to hopefully get your staff’s attention. I go to the gym to relax and release some negative energy and when you have political motivated shows on it’s impossible to do so. Please don’t put any political shows on, like THE VIEW. It was literally on every TV, but one. A little bias don’t you think?

If I could give no stars I would.Since the pandemic hit I decided to have my account frozen until things calmed down. I was told by freezing my account I would not be charged any fees so I decided to do that versus canceling to avoid having to pay start up cost when I decided to go back. Later in the year I was charged a $50 club fee when I hadn’t used the club since February and my account was frozen. Everytime I would call I was told the manager was in a meeting and that he would call back and it never happened.Now I decided to cancel my account before it came off the freeze because I don’t want to give my money to a gym that doesn’t care about it’s clients so I called and asked specifically if I would be charged. I was told no that I was on a freeze so I was in the clear. Perfect.Today I woke up to a club fee again called and was given the same excuses I was given the last time. I’m a single mom and the reason I went to EOS is because it’s affordable. I have no job stability now due to the pandemic and i budget specifically to what I know I will be charged. This is the second time EOS charges me after communicating that I will not be charged and all they are doing is taking my money, causing stress, and adding fees to my bank account because I don’t have the money available. Then giving me the run around when I call to hold them accountable for giving false information. I will never return to EOS and I would reconsider joining this club. I would think a company that is “committed” to the health of our community would have more understanding and compassion during this pandemic.

This particular EOS is the best one Ive been to. While it may not have the same amenities the other gyms in the area have, its kept relatively clean and most of the crowd that go there are very courteous. Everything seems to be regularly upgraded and kept in decent shape, as well, and the classes are excellent at this location.

The gym is pretty clean but crowded most days. It can be hard to get machines or the weights you want.The thing that really got me is their cancellation process. I moved in May when the gym was still closed due to COVID. The minute they reopened I called to cancel my account. Despite canceling in May, I was still charged for June. Apparently it is a normal part of their cancellation process to charge you one last time even if you cancel your account the month before. I would have canceled back in April, but the gym was closed due to the virus, so what am I supposed to do? Then they tell me I can still use the gym until July, except Ive moved about 300 miles away from their closest location. So thats helpful. Just be aware when you sign up that you will have to two months before you want to leave I guess!

I went this gym thinking I was going to find my next gym home.However it did not turn out as planned.1. I have been overcharge multiple times on my CREDIT CARD and NO ONE can explain the reason why.2. The trainer Rebecca was NOT informative at all on the billing as well as the pressure they put on you to refer a friend ( this is where the changes came in be aware).3. I have been waiting for 7 business days TO GET A REFUND AFTER SPEAKING WITH **MATT RYAN-THE SUPERVISOR** WHOM I HAVE NOT HEARD FROM OR RECEIEVED A REFUND BACK.This whole experience has been AWFUL.The Gym looks nice if that counts for anything. :)

1st time at the location. NOT impressed at all. The facility is nice but the staff leaves everything to desire. I informed one of the support staff guys that I noticed a lady not cleaning the machines after she was using them (Bcuz I DONT want the gym to shut down again) And he said oh ok thank you. I walked away and he walked to talk to another guy and then right to his desk. I was watching from the machine and no one ever approached her. She kept going from machine to machine while all 3 boys sat at their desk talking and looking at their screens. I decide to leave cuz clearly they are NOT taking cleaning at this location seriously. My location on Warner/ I-10 has the staff constantly walking around cleaning and being very engaging and proactive. Again NOT IMPRESSED with this location

To all the ladies hoping to sign up with EOS Fitness DO NOT GO ALONE or just don’t sign up. Here’s why. I went in to sign up for just a membership with EOS Fitness, not personal training. I made it very clear to the General Manager Frank that I was not interested in personal training, yet I had to listen to them pitch me a personal training deal three times. When I told them no for the third time Ryan Upshaw, who was sitting at the desk next to me, began to mock and bully me. Ryan, who holds a corporate position, had a few things to say such as “she looks like an 8 with her mask on but she’s probably a 2” and “I work 65+ hours a week and I look like this, she so full of excuses”. I cancelled my membership right then an there due to the unprofessional actions of said employee. Ryan then waited for me outside of the club and creepily stared at me as I walked out. Again, putting me in a very uncomfortable situation. I have emailed EOS about this problem on 11/13 and have heard nothing since. Hopeful that they would respond I refrained from posting any reviews. No response is enough of a response to me. It goes to show that they don’t care about the actions of employees who harass and bully new members. Hopefully no one else has had such an experience as I had.

Clean, and lots of different machines and free weights to choose from. It will be nice to have the sauna back when C19 is done with...

I dont get the negative reviews. What a bargain and facilities were great. I just wish they had towels

I opened an account at EOS and the salesman told me I would need to refer two of my friends when I opened my account. I thought that was a little odd at the time but went with it. Little did I know the salesman had signed up those two people under my name, charging my credit card for 3 initiation fees + monthly dues until I caught it on my statement. He must have had a bad sales month. Once I caught what had happened I was overcharged over 700 dollars in initiation and monthly fees... As is typical with a big gym, once I brought it to their attention it was laughable. This was the lowest item on their to - do list. It took them over 8 months to finally receive the final check to return the stolen money from the salesman who was probably trying to make a $5 commission on the extra accounts he had signed up (wells fargo is a good example of this) . Honestly, I am thankful that I am not desperate for that kind of money unlike many during this pandemic, otherwise this amount of money could have been the difference between making and missing a mortgage payment. I understand that a gym membership is something that most people will want to have wherever they are, I would highly recommend against EOS 100%. Unless they take monthly cash payments, I would never trust them with any of my bank or card information ever. They even tried to ask for bank information to process a refund which I declined. Never give these people any of your money.

Dont give any referrals, they will add those referrals as members and it is impossible to resolve.It is impossible to get ahold of the manager Frank to handle your issue. After finally getting ahold of Frank who could not help and was upset because he didnt know what was going on. He they transfers me to his operations manager. The issue was said to take 15 business days and it didnt happen. After canceling in my membership in September due to lack of faith in this gym. I am still getting billed for the month of October 2020. This is my last attempt at getting ahold of someone as I am in Kentucky now.

The experience I had with trainers and general gym membership was positive, however I had a terrible experience when trying to cancel my membership. To elaborate, it was easy to freeze my membership, and was contacted by a representative of EoS at the end that period (August). I made it clear that I wanted to cancel my membership, and they said they would handle it. Two months later, I realized that neither my membership or training were cancelled. On my second attempt to cancel both training and membership on 11/4, I was assured by the training manager KJ that it was all cancelled, and I would not receive any more charges past one on 10/26, and would not receive a refund because whoever contacted me in August didnt leave a note. On 11/15 I discovered that i had been charged again on 11/9, and was told this was a legitimate charge because it was a bank issue, and that my actual last charge date was 11/3, which KJ failed to mention in our conversation. I called EoS a number of times during that period and found the front desk as accommodating as possible with my situation, but I had to reach out to them a total of 6 times and never got back calls when told that Id be contacted. After August I was charged a total over $400, for training alone that was not compensated for after I was told that it would be handled. EoS staff handling general membership cancellation seemed reasonable, but the training department handled my situation extremely poorly.UPDATE: I have been charged once again on 11/23. Lowering my review from 2 to 1 stars.

The gym itself is fine. But the fact that they can freeze accounts for free until the end of the year but not cancel memberships for free is ridiculous.

Facility was clean but staff didnt greet or say a word to anyone walking in or out. 3 staff members at the desk and not one said a word. Guess Ill just stick to EOS off Warner and the 10.

The absolute worst experience with any gym membership I have had in my life.I signed up for personal training but a week after signing up I had to cancel due to a family emergency and having to leave the state. I spoke to the fitness manager (Chris) WHILE DRIVING to California to go be with my family. I asked him to put my membership either on hold so I can get the paperwork he needs from me or if he could just cancel it now. He said he completely understood and will get it cancelled for me. Let me preface this by saying I live off unemployment currently and only get $240 a to buy groceries and PAY MY BILLS.EOS fitness NOT ONLY keeps charging me $148.00 every two weeks but I have called about 5 times in the past month just to figure out why they keep charging my account if I specifically called and cancelled it, but when I just called in today THERE WAS NO NOTES from any of my previous calls in their system. HOW?EoS does not care about their members. They only care about being the sharks they are and taking money from members who CLEARY CANCELLED.I remember I was working out and a fitness manager approached ME DURING MY WORKOUT and said my name and asked if I was looking to upgrade. Do EOS employees live off of commission or something? Like is it that important to get money from their members to bother them during a workout? That has literally never happened to me ANYWHERE ELSE.I do not live in Arizona anymore, it’s on record I haven’t gone to the gym since the last day I was in Arizona (September 3) so they are fully aware of my situation. I’ve called in filled with tears, angry as hell and nice as I could possibly be and no matter the scenario I still have not had help. The front desk guys have been great I’m trying to get me help and apologizing but I still am waiting for a fitness manager to call me so I can get this figured out.I’ve never felt more stepped over and taken advantage of in my entire life. Is it because I am a woman? I really just want to know WHY I am being treated this way.DO NOT BECOME A MEMBER HERE if you don’t want to deal with this kind of drama trying to cancel your membership. Or simply, don’t come here if you don’t want to be treated like a human being.

I was so excited to go to this gym my original poi t of contact was soooo nice and helpful but then I was tag teamed by 2 other guys managers who pushed me into signing up for something that I repeatedly td them I could NOT afford it they promised it could be cancelled after a week. I called and cancelled 2 days after signing up cuz my car broke.I was told that both membership and training were canceled then to find out a couple weeks later after the first payment was taken off my card, that it was not canceled. I called back multiple times they talked me into freezing my account so I did send a couple weeks more it wasnt Frozen so this went around quite a few times before I finally got fed up canceled everything again by the manager. then I was told that I never spoke with him that he never got any of my voicemails or phone call messages left they lie to your face they tell you what you want to hear they just lied lied then they took another payment out. I had to go there in person tried to show them my evidence of all my phone calls to them and they tried to say that no money was removed from my account when in fact it was and I tried to show them that too it wasnt till I started name dropping that I dropped a big wigs name they finally settled and closed my account, but they didnt give me anything in writing.The manager even said NO $$ SHOULD HAVE BEEN TAKEN OUT it was their mistake but refused to refund it!!! for people like myself this was a life-changing event and I so wanted to be a part of it I wont through them I wont through any gym anymore EOS has really messed me up shame on you guys shame shame shame for taking advantage of individuals

I love this gym/location. Everyone is always nice and the gym is clean. Can’t wait for it to open back up.

I like that the gym is taking great care with my safety the social distancing is a great set up and Im glad members are obiding by the rules.

Clean, everyone is respectful. Never had a bad experience. Adequate equipment for the average person I think.