Outstanding rental experience from this location! The ladies at the front desk were friendly, helpful and even gave us local recommendations to check out. Was a great experience and I wish we could have used them for the second part of our trip because the other rental company Hertz out of a hotel in Tampa was horrible. 10/10 would recommend this location Alamo to rent from again!

Ive rented vehicles various times from Alamo and it has always been a great experience for my family and I. No issues, vehicles have always been clean .On one occasion I had a free upgrade due to them not having the vehicle size I had reserved, which was great .Im very pleased with this car rental company and will continue to do business with them.

Alamo at Downtown Tampa 1001 W Kennedy Blvd is the BEST!Staff is super friendly and make the pick up process very fast when you pre check in. I have been to Tampa twice in the last 3 years and have rented my car from this location twice. It is worth the drive if you are landing at Tampa airport and want a better price. Drop off at the Tampa airport also makes it very convenient when you are leaving. I arrived a few hours later than I was supposed to and when I arrived at Alamo they didnt have the car I reserved but they did find me a great SUV at no extra charge. Excellent service Alamo!

Rented a car at Tampa airport and also rented a car seat. Only one woman new how to describe how the car seat was to be installed correctly. When she did finally come over she gave me this car seat that I could physically just twist in my hand. After retrieving the 3rd seat from them, I finally had a seat I felt comfortable with putting my son in. I think that all the employees should be up to speed with their car seats, especially, if you are going to offer car seat rental.

They picked us up from one of the all star resorts and we were in the car 20 minutes later. Super quick and efficient. Great prices also!! We were just going to Tampa for a cruise and they have a shuttle in tampa to drop you off at the port. They whole experience was awesome. Would recommend!

Ive rented a Alamo Car from Atlanta Airport, GA and turned in 1001 W Kennedy Blvd, Tampa. Ive received very good service at both places. No extras was pushed to add. The Tampa office is Super good, in & out about 5-7 minutes. Car was clean. Im happy with Alamo!

Small but efficient. The sign for Alamo is hidden, but the Enterprise sign is quite visible. I recommend it, but also encourage you use GPS to get yourself there. Its a little tricky to find.

Horrible customer service.. very racist staff ( Robbie Belz Jr. Assistant Manager) Tampa International Airport...

Picked up a car at Tampa International. Told to pick one with the trunk open. Nice new Nissan Sentra everything brand new bout 600 miles on it. Left the airport bond for Clearwater the turn signal was out. Didnt realize as my wife was driving. So while in Clearwater call road side assistance. They say drive it to Enterprise,as they are a sister company and closer then back to Tampa International. Meanwhile, Enterprise is about 35 minutes away in pretty busy traffic WITH NO DIRECTIONAL INDICATOR.I truly think these two international Car Rental Chains should look at the safety issue and the risk they put us at. Glad nothing else came of it and plan to speak with legal representation upon return home.The car was replaced, but at what risk? is the question.

I rented a car at the airport, and had a great service from start to finish. I found an online deal on the website, and got a mid-size rental for around $25 a day, which was awesome. The staff were informative, friendly, and even offered coupon books and things to do in the city. When I returned the car, I just drove up, they checked the mileage, and made sure I didnt forget anything in the car. Everyone was great, and I will use this service again.

This team is phenomenal! We had gotten off a cruise and were frantically searching for a vehicle. every place I called were very rude and their lots were empty. Lewis and Jamie helped us out. They were extremely friendly and went above and beyond to make our experience a great one! Great job!

Had lousy experience at this location. We reserved an SUV about a week before we arrived, but when we landed in Tampa Bay to pick up the car, we were told that they didnt have the car that we reserved. We called Costco and spoke with a representative and she said that they would hold a Nissan Altima for us, but when we got there with in 1 hour the person in the counter kept telling that the car wasnt available and he said that he could do nothing for us. I had to again call Costco when I was there in Alamo rental place. After calling Costco the Alamo guy said that they would get us a Chevy Malibu. Not sure why he didnt offer that directly to us when we were at the counter.After waiting for 15 to 20 minutes, one other guy called and told us that Nissan was ready and we were good to go.They were also trying to charge the same amount as SUV but luckily we made one more car reservation when we were waiting there and it was 65 $ less than what they were trying to charge us.

Made pick up and dropoff simple, and even gave us a ride!

Car was new, clean and reliable and we received a AAA discount.

We rented fro. Enterprise. Excellent

They explained payment arrangements one way and resulted in my account being overdrawn. Extended for one day, when the person on the phone told me the total amount, he did not tell me that I had a subtotal which I was told there was a hold on, long story short Alamo took the money and resulted in am overdrawn account with many fees!!!!!

Rudest shuttle driver Ive ever encountered anywhere. Snarky rental clerks. Vehicle we rented rattled, and whistled, and reset everything every time we stopped and turned it off. So we had to fix mirrors and seats and steering and every other setting every single time. Very frustrating. Never again with Alamo.

This was the easiest, fastest, and most professional car rental experience that I have ever had.

Very friendly. Took some extra time to show all of the features on the car rented.

Great customer service, switched my airport collected pickup truck and switched it to a mustang for no charge, really helpful and friendly staff, thank you guys

Long wait at agency for car and long wait for shuttle from the port for pickup. Quick service at drop-off in Boca Ratan

Great customer service, very friendly workers! They worked with us to get us everything we needed for our journey!

Good service, fast and friendly, clerk seemed a little new to the job but handled himself well despite that fact.

Great service and assistence from the guys working there. Totally recommend to rent there.

Following a cruise, we took a short taxi ride from the terminal to the Westin Alamo. After a short wait (they opened at 9 am) we were taken care of very well. Car was ready and after signing a few papers we were on our way in the car that we had requested. A very good experience.

Dropped off in less than 2 minutes. Superb!

April 27, 2014Worst experience renting a car waited at the port of Tampa for almost an hour to be picked up after a cruise. The driver did not want to take us to the rental car location because we did not prepay for the car that I rented through Hotwire, I have never prepay for rental car always pay when we pick up the car. Finally arrived at the Alamo location 725 S HARBOUR ISLAND BLVD Tampa, FL 33602, we then proceeded to stand in a line for two hours to rent a car, we reserved a Ford Fusion, we were presented with a Toyota Camry. We were on vacation spent half of our first day renting a car. We will never rent from Alamo. Never again

Good company to have a car we have had them for the last 22 years hope to have more

Quick and easy

They kept picking up the phone, instead of helping the people waiting. Took way to long to fix problem and leave car.

They fast talk you and stick it to you with a smile

I rented a convertible last weekend, although the bad reviews I read made me expecting not too much. But it was awesome!- The car-rental office is directly at the terminal, just 5 min to walk. Signposted well.- After waiting in line for 5 minutes there was no trouble filling out the documents and paying. I made a reservation via the german automobile assiciation ADAC just one day ago- I had to wait for car transfer from another parking lot for 10 min. But that was because it was a convertible. Other cars may be better available.- I got a aslmost brand new (18.000 km), clean car. Nothing to reject.- Returning the car was so short, I could not believe it. I just entered the well-signposted garage, somebody intended me to stop at the end of the line. The employee made a visual check faster than i could unload the trunk. After that there was nothing else to do (maybe I had to sign something, cant remember now).I stuck in traffic and almost missed my flight. You can imagine my relief as the return was so quick and easy!Note: There were other car-rentals who seemed to have the same situation. These were:- National- Dollar- someone I cant remember. Sorry.

I have a hotel reserved near by 8109 Benjamin Rd.can you pick me up from there ? please reply asap

They made me go to a different place but the guy that rent of the car give me perks for it so theyre okay my book

Worse company everWe made reservations which were confirmed hours before and when we arrived there were no cars at the location. My self and 8 others were without cars after spending taxi money to get there. The only thing they offered was 800 number to file a complaint.Never rent from Alamo again!!!!

Low tire pressure passenger rear. Only tire with 12 lb drop.

Very good experience. We arrived at the Alamo Office on time, so our car was ready to go, but they may only have a limited number of vehicles there because we were offered an upgrade at no additional charge.

Unbeatable customer service.

They dont even deserve one star!! The absolute rudest group of employees I have ever run across! They overbooked and then blamed the customers for getting upset. I ended up having to uber from Tampa to Orlando!!

They helped me out of a jam! Very professional unlike the zombies working out of SeaTac International Airport! So robotic!

Love Alano, great service!

Worse car rental ever. Unethical business practice.We rented a car and when we got there they said they had none left even after the reservation was confirmed hrs before.Do not go there.

Quick service.

Great atention.

Quick, and on your way.

Great staff

Fast friendly services

Maybe they should have someone ELSE answering the phones...

Great

Good service

They gave us a car with failures, we tried to change it 3 times for this reason in different branches and the 3 times they told us that they could not make the change, bad communication between employees, some telling us that they had 1000 cars available and then another saying no, the The biggest “solution” they offered us was that we took it ourselves to the mechanic, not even a discount for the bad time and the danger of driving with a failed car.I do not recommend renting with them in any state in the USA

I did not like! The employee girl was not competent ...

I want to thank these people, Dylan, and their principal manager for the help and kindness with which they treated me. I was very tense because I wanted to leave the state of Florida, Irma was already on the keys, and there was demand for cars, they helped me, they were kind and accommodating. Thank you very much. I recommend this agency totally. Thank you.I want to thank these people, Dylan, and their Principal Director for the help and kindness with which they treated me. I was very tense because I wanted to leave the state of Florida, Irma was already in the keys, and there was a demand for cars, they helped me, they were kind and accommodating. Thank you. I totally recommend this agency. Thank you

Good service. Collections from the Ship Terminal

The city office in Tampa didnt give me a car even though I had ordered.

Excellent.

Excellent

Excellent!!!!