Short wait for an estimate at rush hour on a week night. Thorough, professional estimate that came in almost to the dollar as the dealers own collision center. I would choose Brandon Collision on location and their competitive price along with their professionalism, and better hours (open till 6:30 and some Saturday hours).

My agent kayle was very professional and a big help getting all information for my Ford Escape 2018 collision repair. She’s a beauty my ruby red I love that car so turned my leased vehicle into I’m now the proud owner, thanks to Brandon Ford and Heiser Ford in Milwaukee she is all mine. Thank you Ford and miss kaylee fisher for best experience and a nice leased car for my comfort. Recommend this location to Ford lovers .

Got rear ended and had to have the back door and bumper of my Ecosprt replaced. Looks like new now! They even managed to get my window sticker transferred to the new door. They also detailed it outside and inside. Very pleased.

These guys did an outstanding job of the repairs on my 2015 Mustang GT! Very happy!

Beautiful facility, nice people running the show.

Dropped off my car on a Tuesday and had it back the following Tuesday.Cindy and Adam were great to work with and made me feel like I was their most important customer.My truck looks great and I can’t say enough good things about my experience.I would definitely recommend Brandon Collision to anyone needing repairs.

One stop shopping. Employees are friendly and helpful. Carlos Cerezo is patient and very professional. He greeted us and handled everything. We even rented a car there with Enterprise with Eddie who was also fantastic. This place is great.

Amazing attention to detail. Excellent customer service.

My family had 3 of our vehicles repaired here and had good service. Its all about the relationship built from the begining.

Got my car back and it looks better than when I gave it to them. They went beyond the actual detail job... I’ve gotten that same experience twice now at Brandon collision.Third experience:I got my car back from them like three months ago and it’s still looking nice and shiny from their detail! Brandon collision is where i will take my car every time. In my experience, you shouldn’t gamble by going somewhere else after you’ve received good treatment consistently.

This place has amazing customer service. I got into a car accident and they fixed my car up right away. When I received my car it looked brand new again and they detailed the outside of my car. I highly recommend coming here. The director Sean and his staff will give you the best service in town. Thank you 😊

I had my f250 broken into with window and damage to the passenger side. Tommy really helped me out and truck came back better than new. A few parts took awhile to come in but it was due to the factory. Provided a loaner truck for me.Thanks again for everything.Jason H

Nothing but caring. The stress of an accident can be difficult, but working with Tommy and Sara made the difference. The people here care about their customers. They were very kind and caring and went above and beyond to make me feel at ease during the Dillion repair process.My BMW looks like new. Great work. Good Service. They are very busy, but it’s worth the wait. Thanks for making me whole.

We had one of our vehicles towed there for repairs from an accident my wife had and they kept me up to date with the progress of the repairs. When they finished and called me they had done such a great job that it looked like it did coming off the show floor. The only thing that I have negative to say was they couldn’t find the same wheel that was damaged and they gave me the cost of it so I could find it but I paid my full deductible and was getting ready to leave and noticed the wheel and then I went back in and they said they had a comment when I paid to lower the price for my payment by the cost of the wheel. I felt that if I had not noticed and went back to tell them that I may not have received the refund otherwise I would really recommend them for repairs and will definitely return if I ever have another accident.

Its ok the drop off stinks (taking back the car). Good cars they dont give you any physical paperwork and will give some random deposit. Never know? Need something to read.

Fast and friendly service. Will be returning for future needs.

5 weeks for minor repairs. Body panel and hood alignment was off. Grease handprint on upholstery with some type of chemical residue on the dash. Updates on Tuesday and Thurs was always contradictory. Had much better service at caliber.

Jennifer was amazing she called me back set the appointment and was ready when I got there. She kept me up to date through the entire process.

I’ve taken multiple vehicles to Brandon Collision for body and paint repairs. Judd Middlebrooke runs an excellent operation, and his team has always been professional, honest and on-time. The quality of the repair work has been top notch, and the one time I had a minor issue with paint job they corrected it no questions asked. Highly recommend Brandon Collision.

Great location and facilities.

This is the place for your cars body repairs, Mr. Middlebrook is on top of it

I dont know yet it did take 10 days before the even looked at my car

Do NOT use Brandon Collision unless you don’t want to ever be updated about your vehicle. I dropped my vehicle off on Monday for a simple paint job for a scratch. It was estimated to be a 2.5-3 day project. Today is Thursday and I have not been contacted one time and cannot get George or the manager to call me back. This is definitely not the way a paying customer should ever be treated!Update: George finally called me back and said he’d found my keys on his desk and my truck looked good and was ready to go. I got there and it looked like a child had painted it with a paint brush. Needless to say, they are redoing it and I am hopeful of them actually getting right on their second try. Never again with this place!!Update 2: I went to pick it up again and it still wasn’t correct. It was markedly better than the first time, but still had air bubbles in the clear coat on the fender edge. Fingers crossed they finally get it correct this time!!Update 3: I picked up my truck and it finally looked like a professional job. It took a full 7 days to get it back, but it’s now fixed and you can’t tell it was ever scratched.

Please allow me to lay it on the line. This place, Brandon Collision, has my trust and indearing recomendation beyond comprehension. Let me explain. I am a local real estate broker, not a plant or someone paid to write a positive review. I came to Brandon Collision because my insurance adjuster was stationed there.Two days before, I had taken my new car to Mavis Tire in Riverview for a flat tire. Five hours later when I returned to pick up my new car, I discovered damage that occured while in thier possession (read my review on thier website for the blitering details). Because of the delicate finish of my car, my intent was to find the finest company in the body repair business to do the job. I had no thought of letting Brandon Collision work on my car. I had never heard of them.Likewise, when I met with the adjuster, I made it clear that only the best in the business would be considered to do the tricky 4 step paint job and I already had 2 quotes. He asked to at least let someone from Brandon Collision take a look . . . I agreed more or less to pacify the adjuster.Within minutes Carlos appeared, then came the operations manager, followed by one of their technicians who joined in the debate.The end result; contrary to the other 2 quotes, the recommendation was to take a less invasive path. So, after listening to their approach, I agreed with the stipulation that if thier plan would not work, wed move on.Making that call was the best decision that could have ever been made. Carlos promised to follow the process all the way through and he did. Three days later 3 days later, I was blown away by their work and a job so near perfect, I defy anyone to tell the car was ever damaged. Whats more, it was all done without body fill or repainiting. A million thanks go out to Carlos and his staff for an incredible job. Rest assured my recommendations will be countless.

I was shocked at all the unprofessional things I’ve experienced with my car being serviced here. They had my car for over a month, delayed the date 5 times from the original date I was supposed to get my car back without ever updating us, WE had to call on our own to figure that out. On the 4th time I was supposed to get my car back, I had 2-3 different people tell me it was ready over the phone, including text messages, only for us to get there and they say it was not ready. On that time, we asked if everything with the car was fine & their answer was “I don’t know” we proceeded to tell them we do not want the car back if it’s not fully fixed. They had the audacity to TRY and hand me my car back KNOWING it wasn’t fully ready. Their “customer service representative” Jenna called me crazy, and their “manager” himself supposedly was going to call me himself when everything was ready, he never did. If i could give 0 stars, I would. Worst car repair shop IN TAMPA BAY!!

Good customer service 💯

Fixed my truck like new after a break in. Great work and very good communication

My Lexus RX350 was recommended by my insurance company Geico to bring it here for a repair and I was super impressed by the professionalism, service, and quality of work that was provided by Brandon Collision. They went above and beyond in making sure that I was satisfied with their work and the whole experience from beginning to end was the best experience I have ever had with a mechanic or vehicle body shop. All of my interactions with the employees of Brandon Collision were outstanding (especially with Jen and Carlos). I will always bring my vehicles to Brandon Collision in the future for any mechanical needs. Thank you Brandon Collision!

They were very professional, I was there for an estimate, they got me in and out quickly.

It is a call to anyone who may be interested since the situation is delicate and even more suspicious when reading comments outside of my bad experience with Carlos, Carlos is an enveloping and manipulative person when dealing with referred clients, look for estimates outside of this center since note the conspiracy between workers and the $ money legally awarded for the damages that he indicates! Even private numbers call as it happened to me and the pressure is stubborn, obviously something is wrong and the insurance companies are oblivious to the whole plot since it is internal headed by Carlos who is the one who calls and says the characteristics of the damage! A second certified estimate from another shop came out with a difference of nearly $ 5,000

I can’t give enough accolades to Tommy Gomez and Sara, there went above beyond helping me with my insurance adjusters and were just the helpful people I have meet in a long time. The car looks brand new and I can’t thank enough for they did!! 5 stars to both oh them as well!!!

They are the most expensive route you can go, and the work is fair at best. We paid $1500.00 to have our bed re-wired only to have our turning signals flash at a rapid pace. The convenience doesnt outweigh the cost when working on my fleet, I will taking my business elsewhere. After dealing with some many costly repairs I even switched to Chevrolet after 15+ years of buying Ford trucks.

Brandon Collision is the best company I have ever had the experience to work with. My Mercedes Benz is my baby and was concerned if they would do a good job. Well, they were above and beyond all of my expectations. This company should give customer service classes to other body shops. They gave me text supports on the progress and I felt so special. Thank you Jen and Judd.

Its better to do the job yourself, they will keep your car for months for just a simple fix.

Courteous friendly and informative.

The first time I went to Brandon Collision the people was really friendly and helpful.... Then after I dropped my car off.... I never heard from Carlos.... I had to call him to check on the status of my vehicle.... He would never answer the phone or even return my calls.... Then finally when I was told my vehicle would be ready I had to wait for it when I got there.... Carlos finally brought me my keys and said of I have any other problems just let him know.... I picked it up late at tonight so I couldnt see what the repairs look like.... The next day when I look at it I see grease on my seats and my door frame from where they replace the door..... Then I go to roll down the window and my window is not working..... I tried calling him twice with two messages and he never returned my call..... I WOULD NOT RECOMMEND THIS PLACE TO ANYONE....

I inherited my truck from my father 2 years ago. It is a beautiful black 2012 Ford F150. It was involved in a fender bender in Feb. I was so worried about the new black pearl paint being too obvious and not matching the rest of the truck. These guys at Brandon Collision knocked it out of the park ! I am admittedly hard to please. Everything was great from the rental car all the way to the repair and pick up. My truck looks beautiful! My truck will never go anywhere but Brandon Ford/ Brandon Collision

5 Stars !!!Great job from everyone at the shop. Brittany went over and beyond and very professional at the frt desk. Jen, AMAZING customer service and making sure everything was in place from rental to updates on my vehicle. My writer Carlos on point with making sure the right parts were ordered and found for my truck. He explained to me my repairs and the process of making sure everything was done on point. The two techs Alex the Bodyman and Tim the painter did a amazing job with repairs.The was definitely a true team effort . Thank you all!Mr Bezares

3 weeks and 3 days to do the body work on my car, Miss lead and miss informed on information from Carlos. Also they “forgot” to fix the hood of my car until I pointed it out. It was line item #2 on the work order. Left some kind of oil or something on the side of the car and somehow ran 1/4 tank of fuel out of my car (no extra mileage was put on the car) they demanded the full deductible before they were even done with the correct repairs and did not communicate with there rental agency Enterprise costing me extra charges. Very sad time as they would have gotten an amazing review had they just done there job correctly.

We brought a few of our new fleet trucks (All Steel Buildings) here to get bug reflectors installed. The place was clean and the people were friendly. Would recommend! Omar was super nice and helpful.

They didnt know what was going on with my car and there repair prices are high

Perfect service! Highly recommend!

Car was dropped off due to being rear-ended 4/30/18 got my car back 6/11/18. Coming home 6/15/18 (4)days after picking up my car a big piece of the bottom fell off my car; (due to the accident) went scraping off and dragged under my car throwing it behind me causing the driver behind me to swirl. A whole month and that was not properly secured or replaced. Representatives their handling your vehicle are never available to speak with, must alway call and leave a voice message. Left voice messages, got called back 2 days later, did that (3x) within the month. They should try being without a car for a month and see how one would react. People their are nice, but not very fast or so that was my experience. Not very happy. Wont recommend you guys sorry.

Don’t let your insurance send you here they’ll take it forever,never update you totally careless

Excellent experience ! Very professional staff . Carlos was absolutely on point and satisfied my expectations . I am from a family of car enthusiasts . The quality of the repair was perfect . Thank you to all of the staff at Brandon Collison .

The rear hatch on my SUV was jammed shut on one of the tie down latches and Brandon Collision fixed it with no problem and at a reasonable rate.

Just got the truck had trouble with the tanue cover seal they had put the wrong one on it. They had it replaced in and out in less than an hour. Very good people at both the collision center and the dealership I couldnt be happier. Thank you Omar

I didnt catch his name, but the gentleman that helped us was so awesome. This particular facility is clean and accommodating (and HUGE!)But the Enterprise area is where we had business. We were in and out in like 15 minutes and the whole process was very smooth. Highly recommended!

No communication from Carlos as to when my car will be completed! The timeline promises made were not kept, costing me extra days of car rental out of my pocket as well as missed plans. Had to emergency send someone else to pick up my daughter from school while Carlos was on a 2 hour lunch after not calling me all morning! I will not come here again if this is the level of customer care I can expect!! I have yet to see the repair so I cant comment on that yet.

Super expensive.

I got into a car Accident and was recommended to this place. Everything was good at beginning, they was answering my questions. After i dropped my car off, never heard from Carlos Again. I called and left multiples voicemail and never got a call back. I would have to call the Call geico to find out when my car would be ready and to find out information on my car since Carlos or Anyone in that place would let me know what was happening with the car. . It took longer than expected.. The car rental Had to be extended about 3 times. I was told that since they left doors open in my car the battery had died and they replaced it. Two weeks for me having my car, the “Brand New” Battery completely died. My rear view camera was half the size of my original camera and i was told they will have to see if they can fix it. worst experience ever. WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!!!SN:Thank you to the assistant manager for listening to me when i told him about the backup camera. He walked with me outside to make sure he knew what i was talking about..

They took care of me! They returned my truck in perfect condition! Would highly recommend Brandon Collision

I had my new F250 pickup a spray-in bed liner. The mechanic removed all of the hardware in the bed, sprayed the bed, then reinstalled all of the hardware. It is absolutely perfect! I could not be more pleased!

Brandon Collision did some work repairing my Boss 302 Mustang. They communicated with me on my cars progress throughout the entire repair process. Moreover, Brandon Collision is the most modern up-to-date auto repair facility I have ever seen. Everyone that I came in contact with were always helpful and friendly. I would recommend them to friend and family without hesitation.

This company and the team behind the scenes are amazing. Their system allows employees to keep you up to date with the latest. They always know what s going on and deal with the insurance when repairs are thru them. Definetely a place that will take care of everything without having to worry about. This is the # 1 collision repair center in the Tampa Bay area!

I recently had to take our 2017 Mitsubishi outlander sport SE 4 repairs. My jester referred me to Brandon collision. She stated that they have an excellent record in workmanship and customer service. I have to say I was not disappointed ! from the initial phone call to drop it off my vehicle and then picking it up it was excellent customer service throughout the process! The front office staff along with my personal adjuster George who took care of the repairs as walk through the repairs on my vehicle. The entire staff was polite, professional, always aiming to to give that five star service. Overall I give them a five star plus rating and highly recommend Brandon collision !!!

Very nice people and seem to be on top of their game. I should be getting my vehicle back anyday to see their work.

Who enjoys going to have a car repaired after an accident? These guys are awesome. They understood our feelings and worked very hard to ensure that we were taken care of with our insurance company.

Good customer service and quick action to resolve your problem.love this place.

Came in for a collision estimate. Carlos was very polite and professional.

This is why I choose the Brandon Ford family these guys always take good care of her customers.

These guys are awesome. I am very happy with Brandon Collision. The new facility is great and the team always goes the extra mile to make sure that you are satisfied with your service. I would definitely recommend Brandon Collision to all of my friends and family. Will be back for sure.

My New truck was only 2 weeks old and it was in a major crash. Insurance company adjuster stated would only repair not total the truck. Needed new frame, new front end, and new rear. I was very concerned due to only 2 weeks old would not drive like new or look like new. Shawn the manager and Carlos worked with the team that basically took apart the whole truck and put it back together on a nw frame. When it was done it looked brand new and actually drove BETTER than new. I cannot say enough on how GREAT they treated me and Great they did on fixing my truck. Will NEVER take my truck anywhere else if I ever need body repairs again. Thanks for the great job and care you provided me in my bad time in life between the accident and surgeries I needed. Took a big load off my mind.

My truck was in for 8 months on a job estimated to take 3 weeks, I got It back and a week later the paint and seam sealer were completely peeling off the roof. It went back in the shop and took another month to get It back. I have rust on the inside of my door where the paint went thin and I’ve found multiple places where they used duct tape to cover holes where they lost the plastic plugs. Body lines are crooked as hell and they left out a bunch of bolts in the dash and stuff. You’d think such a nice facility would do better work but they don’t. Also I won’t even bring It back for warranty work because I can’t be without a vehicle for as long as they would keep It

Before I posted this review I went through and looked at all the other reviews.. I could not believe all the five star reviews! The team there is not helpful whatsoever. No one returns phone calls and there are no updates regarding any services being done to your vehicle. We have had our truck in the shop for over a month. Most weeks I call at least 3 to 4 times and nobody ever returns our phone calls, finally my boyfriend went in & all he got was it should be done sometime next week and it is still not done that was two weeks ago!Nothing is done in a timely manner and nobody ever returns phone calls !

Jorge Rico was great !! I was in a major accident. I had much anxiety about repairs and how my vehicle would be afterward. They did an incredible job !! Paint matches perfect, NOBODY can tell it was ever in an accident. No body wants to get in a wreck, but if you do, go see Jorge. He listens, he cares, he makes sure you are happy. Customer for life !!

Brandon Collision was awesome. Staff is friendly, professional. Jorge always kept me in the loop as to what was going on with my vehicle and Insurance company. This is a very clean and organized and accommodating business. I would highly recommend them for your car repair.

Karen Sullivan and Tom Gomez are 5 star ! Took my truck in and they explained everything in a way I underdrood it, they promised to have my work truck repaired quickly since I use it for my business, I couldnt be more happy, I will always come here, I finally found a place with knowledgeable and very professional employees .

Carlos the advisor does not answer the phone or return calls. Only updates I received was when I drove there and waited in the lobby. I set an appt. with Carlos 2 weeks out so they could get the car straight to a frame rack. I dropped the car off and went out of town for a week. A few days after I got back I left a message for Carlos. After no return call I dropped in and found they just got it on the rack. A few weeks later after a couple more unanswered messages to Carlos and a couple trips down there for updates. I received a text confirming I picked up my car. But at that point nobody told me it was done. The receptionist is very nice. The facility looks state of the art. But customer service sucks. And Carlos, my advisor has no knowledge of cars or customer service skills. He doesnt know the difference between ladder bars or sub frame connectors.

I was impressed with the quick repair and the quality of the repair. They also detail your vehicle inside and out when repair is completed. I am a claims adjuster and I will recommend people to this shop if they are looking for shops in mind.

I have edited my previous review, as I feel that Brandon Collision has done everything within their power to correct the issues that we previously had with them.

I would avoid this place at all cost. I was in an accident 2 months into having my new 2015 fusion. It took them 3 months to get my car to be ok. The worst part about this place was how I was treated and how I was lied to on multiple occasions. I was told that my car was going to be ready three different times in August and they never delivered on those promises. I was told that my car was going to be ready on Monday, Tuesday, Wednesday, Thursday, and Friday of a week in September. Again they did not live up to their word and my car was not ready. They said the car was ready for pick up on that Saturday. Upon my arrival I looked at my car. The car was in unacceptable shape. They had bubbles in the paint and dirt under the paint. The inside of the trunk was soaking wet. The inside liner of the trunk did not fit correctly and the hinges were only partially painted. This was after they had admitted to scratching my side panel while they were trying to put on the bumper. Again I was told all the issues would be completed within the week. After a week I was told they cracked my third tail light putting in the back glass. After another week I was finally able to pick up my car. I still have issues with the inside liner of the trunk. I also have issues with the way trunk closes. However according to them I have to close the trunk a special way. It was not this way before the accident I was in. Granted I only had my new 2015 fusion for two months and they had it for 3 months. Their front staff matches their awesome work as well. It is of course a issue for a owner of a car to call and actually talk to someone that knows something about their car. I called several times with no call backs. At one point I was put on hold for 20 minutes without being transferred.The work, their word, and customer service is suspect at best. I would run as far away from this place and go ANYWHERE else.

We unfortunately had two automobiles needing autobody repair work. Jorge Rico and the crew were outstanding. I mean OUTSTANDING! I hope I never need their services again, (we met by accident), but if we do, Brandon Collision is a Class Act! Job well done! Thank you!!!

I got into a fender bender and Progressive repaired my car. When I picked it up, the wiper blades were not working. They told me it was an untimely factory issue and to take it to the dealership because it had nothing to do with the accident even though it was fine even after the accident. If the dealership could prove it was because of the accident or the work done then they would pay for any repairs. I made an appt.with the service center and explained what happened. Robert sent me over to collision to see Jorge. After waiting for an hour and a half, a gentlemen did ask me if I needed help. Im not sure if he was Jorge or not but he did help me. I had felt like I was getting the run around from everyone and was at the end of my rope. After discussing with another gentleman the issue. He went out and looked at it. 20 minutes later it was fixed!!!! He was a lifesaver! I have to be in Orlando most of this week and Im relieved that my car is safe enough to drive if it rains. He told me the body shop that did the repairs did not put things back together correctly and that was the issue. It is people like him and the other gentleman who took the time to.look at my car (who I believe was going to lunch even) that I will continue to go to Brandon Ford. Not only when I buy a car now but also if I have an accident! Brandon Ford Collision Center is where my vehicle will go from now on. I cant say enough how thankful I am to those 2 gentleman. I wish I knew their names so they could be recognized by the leadership team.Thank you so much Brandon Ford!

Who wants to do car repairs. They were nice.

Was disappointed, but very friendly people.

Karen and Pete are highly valued partners. They help us meet and exceed our customers needs.

I had an accident and have Brandon collision fix my car and it was a bad move. Engine starts making some noise and told me to have Brandon Ford look at it I end up getting charge for service $100.?Really while my car was fixed by them!Their reason warranty its just a day before warranty expires.Now I tried to call them they dont return your call.

My 2018 Camry was rear end at no fault, which created a huge dent on the rear end of the bumper and trunk. Thank you Carlos Cerezo for the great communication throughout the process and working hard to see that my new 2018 Camry returned back to me in it’s original immaculate condition! Brandon Collision has superb customer service, friendly environment, and do exceptional work! I highly recommend Brandon Collision for your automobile needs! -Rashida L.

Awesome service

I wouldn’t really consider that as “fast” service. Staff are very nice and helpful answering questions on what was done and how long it would take. Staff calls me about every week telling me it’s gonna be done the following week leaving me with no car for more than a month!!!!!!

OmarThank You fixed my issue and answered allMy questionsVery Good Service

Amazing job! Had some damage on my truck from an accident and took it to Brandon collision to get fixed and my truck looks brand new now! I highly recommend going here! Thank you again!

Fast friendly service. Your satisfaction is their number one priority.

They had my car for 2 months now told me that my car was done about three different times now. No one cares to call you back and let you know how your vehicle is doing you have to call them and leave messages.But they dont care they still will not call you back you have to keep calling tomorrow I am going up there to pick my car up it better be right. They had it long enough and I am going to try to get some money taking off too this place is a nice building on the outside and inside but when you get to the customer service they suck!!!! I give this place 10👎🏿 dumbs down!!!!

Poor communication. Repair took much longer than stated. Vehicle had issues after repair and manager failed to follow up after receptionist left written note regarding dissatisfaction. Work was high quality, attention to detail was lacking. (Added 8/2/2018) New front bumper is now 1 inch away from front fender. Not quite sure where to go to get repaired at this point. UPDATE 8/15/2018 Kudos to Collision Manager Shawn Reutimann and Carlos All issues resolved in a timely and professional manner. Sometimes communication problems are just that. Brandon Collision lived up to their REPUTATION of Quality Work. Thank You to all the Staff. FAITH RESTORED !!!!

I came in for a estimate on my recently crashed vehicle. I was in and out in no time. With in a week my car was looking showroom ready. This place was speedy, professional and the staff was top notch. Five stars!

This is the ONLY place to take your vehicle for repairs. Called regularly with updates as to what stage of repair the vehicle was at currently. VERY friendly and got my vehicle back like showroom new. HIGHLY recommended!!

Excellent job

I actually was there for their commercial fleet maintenance which is at the same location and is great

What an awful experience. I originally took my truck to Brandon Collision to try and get the body work done out of pocket, the gentleman told me I was looking at around $7000 and probably a little more with a 9 day repair. After realizing I didnt want to pay that much out of pocket I decided to go through Geico.I dropped my truck off on a Monday hoping to have it back in a few weeks. The only updates I ever received were when I had to call and ask for one. My truck wasnt even touched for the first week and a half that it sat there. I was trying to figure out my rental car situation and every day that Brandon Collision told me it would be ready was totally inaccurate. after a month of them having it I was told September 11th. I called on September 11th and then they said hopefully end of the week. End of the week turned into Monday, and Monday turned into Tuesday. I was 5 weeks without my truck for a repair I was told would be 9 days. I had to show up in person just to get an honest update on the status of my truck. Not only was the repair over double the duration, the repair only came out to $3500 dollars. I understand they have negotiated rates with Geico but the dishonest estimator quoted me double what the cost to Geico was.I have a few more scratches on my truck that I was looking to try and get fixed. I was hoping for a great experience and would bring it back to Brandon Collision at a later date, but after this experience I will be taking my business elsewhere.

Best smelling place ever

As an out of towner, it was a little nerve wracking having to leave your car behind and trusting that the collision center would do a good job. Brandon Collision was the best decision I couldve made to handle just that. They were quick in getting to work to see what the damage was, ordering the parts and getting it repaired. Jorge did a phenomenal job in communicating with me every few days to keep me updated on what had been done and to advise of any delays that popped up. They worked diligently to get my car looking like new again. I would definitely recommend Brandon Collision to anyone!

Carlos is great to deal with

I was shocked to see all the 5 star reviews. Unfortunately, I experienced poor unacceptable customer service, no communication, no updates, careless/ incomplete work, and no estimated completion date, even after my vehicle has been there over 35 days. Carlos seems to be the common complaint from the 1 star reviewers. I was told he is the only person at Brandon Collisuon that can handle my repair- really??!! I have no choice but to keep waiting. I’m very angry. No one at Brandon Collisipn really cares or has an answer, except we’re sorry. That’s a lie. I do not understand why management has not resolved this issue before it affected customer service. It’s a shame how terrible the service has become in the last few years at Brandon Ford and Brandon Collision. They were great for the first 2 service visits after I bought my vehicle, then service became absolutely awful. Guess they have more work than they can handle. Good luck if you get stuck having your vehicle repaired or serviced at this Ford dealership.

Judd is a great guy to work with. Great place

I will nevet bring my truck here again unprofessional Rachel never returns your call. It had been at least 3 weeks, still DONT have my truck. Please use ANOTHER Collison place plenty in the area!

Great service!

Not impressed. I needed an estimate for my vehicle; on a Friday told me they will have it ready for Monday. On Monday I did not receive any telephone call and on Tuesday, they tell me to go at 2:30pm. I showed up thinking that we would be discussing the estimate and instead, Tommy Gomez tells me to sign and that I needed to pay $500 bucks deductible. I asked for the estimate and they not even know how much worth of damage I had. Very unprofessional, do not meet the deadlines and entrust worthy in my experience.

Great detail to workmanship, friendly staff, clean waiting area and restrooms, free wifi.. and rental car from enterprise on site..