user
Gerber Collision & Glass
9816 NE US Hwy 301 N, Tampa, FL 33637, United States
Appearance
Gerber Collision & Glass

Comments
Sa
Review №1

Great staff, really friendly and professional. I was able to book the appointment online and get an estimate the same day. I did find a repair for a lower cost elsewhere, but still wanted to give a review as they were really great to work with!

Ha
Review №2

Fantastic work and customer service. Exceeded expectations

El
Review №3

My experience with Gerber was extraordinary. The general manager, Myra Gregg, was so helpful and kind. This Gerber collision store was so helpful. Part of my collision issue had to do with my passenger side door and fender which look like new again. I also had a previous issue with my front bumper which needed to be reattached and they did reattach it as part of the fender issue and it makes the entire Honda Accord look like new again. They also cleaned and detailed the car. I am so happy a month after completion.

Bo
Review №4

My car was checked in by a collision technician Chris who did a wonderful job explaining the whole process to me. Very impressed! We rent a car experience with Justice terrific. In and out in less than 15 minutes.

Do
Review №5

They repaired my 2013 Dodge Grand Caravan after an accident. I picked it up today and it looks brand new! Did the best work possible. Michael Smith is a true professional to work with. Always kept me posted and very polite. I would recommend their services anytime you need expert repair on your damaged vehicle. Very pleased. Thank you Michael. Excellent care.

Gr
Review №6

Great Response will wait to respond after work is Complete

Ch
Review №7

Excellent service from the moment you walk in till the moment you drive off with your vehicle looking like new.

Al
Review №8

Amazing customer service AND amazing job on the body work on my car after an accident. It literally looks brand new. Zero complaints, Chris and everyone else there are all professional and friendly. There are no words to explain how happy I am with the work done on my car !!!

Du
Review №9

You Have 5 Stars!

ra
Review №10

Not a happy customer at all.

Ma
Review №11

Good experience dropped my car off for repair customer service was jam up.

Da
Review №12

They took great care of my truck when I brought it to them for a repair after a collision. They took care of everything with the person who hit mes insurance company and did a really nice job on the repair.

Sa
Review №13

Absolutely great customer service. Came here through Geico with an insurance claim after an accident. They have clearly marked cones for where to drop off your car at the appointment time. Took less than 20 minutes to get paperwork arranged and get my rental car from enterprise. They utilized a text messaging that updated me along the way and allowed me to respond without having to deal with office hour phone calls as a main source of communication. Fixed my car 2 days earlier than they expected. Picked up a freshly washed car, Chris showed me the repair process through photos on their app, and left happy.10/10 customer service.

Jo
Review №14

Quick check-in of damaged vehicle.

Mu
Review №15

Fast and professional!! Great work!!!

Mr
Review №16

Very friendly and efficient ☺️

ch
Review №17

I had the pleasure of working with Chris Wright. He kept me updated and followed through. Very nice guy. Highly recommend.

St
Review №18

I previously gave a 5-star review and now Im giving a one-star review!! Only after having my truck for one week I realized that my frame was bent and driving sideways down the road, the catch is Gerber charged me for 2 hours frame Time for them to verify that my frame was bent or not,,, it was very obvious once I lifted the dump bed up that the frame was twisted like a banana!!! So basically I was charged for 2 hours frame time but they never did the work so therefore they committed insurance fraud!!! They also didnt replace a bad tire which I had to pay for out of my pocket $553 and I have been waiting over a month to get my money back from Myra!!! now I tried to contact my insurance company open up a new claim and take it to a real place to be fixed properly,, this place is a scam, do not take your vehicle here. I am going to have to wind up suing them for all the overages and rental vehicles because my truck is at American frame & Axle getting the work done that it should have been done the first time especially since they had my truck for 2 and 1/2 months. its a shame when you trust someone to do work and theyre charging your insurance company and they wind up screwing you over and Im the one paying for it because Ive had no vehicle for over a month and a half now waiting for the new claim to be approved and this is all because of Myra and Larry and theyre probably going to say why didnt I bring it back to them?? but who in the right mind would???

Pj
Review №19

Excellent service.

Ca
Review №20

My experience here was awful. I needed to get my car repaired and I was recommended here by the insurance company. My first impression wasnt too bad, everything was good. However, when I received my car back there were scratches all over it and my antenna was bent. I told the manager and she has me sit down in her office and she pulls up these photos they took the car when I got there. She then attempts to zoom in as much as she can and look for the spots, telling me they were there when I got here. She was unable to see anything in the picture, but continues giving me a hard time. Dont you think I would have noticed large scratches all over my car when I got there? Dont you think you would have made a note of it when looking for things that werent from the accident? She also trys to look through all her photos and tell me that my antenna was bent when I got there. She continues pulling up these pictures and telling me how she can see a slight bend in it. The service manager finally comes in and says to let him look at it. He goes outside and actually LOOKS AT THE CAR Its self. He then goes and gets some car wax and buffs out all the scratches that were there. I said thank you and left. Im glad one person there was friendly. Shout out to the great service manager, ask to deal with him if you have to come here. Avoid the general manager lady, shes horrible. I would never recommend this location to anyone.

Te
Review №21

Excellent Service! Myra and the entire staff are the best! Highly recommended!

Va
Review №22

They took such good care of me after I was rear ended at Gasparilla. Cody was so helpful and explained every thing that was going on. They did the repairs that same day, I dropped it off in the morning and it was finished a few hours later. Fast service at the 301 location. The front desk ladies were awesome too!

Ja
Review №23

The experience that I have had with this company is one that I will never forget!! Anytime I had a problem they got me in took care of me and my car with no questions ask!! I would 100% come back and would recommend to any and everyone!!! Thank you sooo much!!!

Cr
Review №24

Insurance had me bring my Toyota to this location. The team did a great job and even touched up a couple nicks that bothered me. Nice people for a bad situation.

L
Review №25

How do u mange to return a car to aaa customer with additional damages than when It was dropped off? AVOID

Jo
Review №26

Excellent body work on my car done in a timely manner. Great staff. Will use them again in the future.

Al
Review №27

Save yourself the trouble and take your vehicle elsewhere. Everytime I got my vehicle back something else was wrong with it. Of course it was never their fault or doing. Physical damage was fix and looks good however now my AC doesnt work and my passenger front window is not working. My car was fine before I took it to them. I should have trusted the reviews I read on google and went elsewhere. 1 star is generous for this facility.

Ti
Review №28

Great people and good work!

Fr
Review №29

Poor workmanship. Left out essential parts ( engine splash shield ) also loose and missing bolts to my bumper. Paint was decent but overall avoid the Temple Terrace 301 location.

Fr
Review №30

Top notch work and the friendly service to match

Ki
Review №31

Gerber Collision is still Auto Crafters just a name change. If you want decent bodywork its ok

ma
Review №32

Great

jo
Review №33

Great staff. They do some quality work!

Ke
Review №34

Lying unfair not caring about the customer nor the employee only care about their shareholders and their money they could care less about the body shop industry just a bunch of bean counters mi

St
Review №35

Great folks great service

lo
Review №36

Friendly and fast

An
Review №37

Great customer service

Al
Review №38

Very friendly and professional.

Rb
Review №39

Great service!

Co
Review №40

Cody is great

Information
30 Photos
40 Comments
3.8 Rating
  • Address:9816 NE US Hwy 301 N, Tampa, FL 33637, United States
  • Site:https://gerbercollision.com/locations/tampa-hwy-301-fl?utm_source=SEO_Local&utm_medium=SEO_Local_Snack_Pack&utm_campaign=SEO_FL&utm_content=SEO_Tampa2&utm_term=972920
  • Phone:+1 813-988-4332
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
Similar organizations