My car got towed which sucked but the woman there was so nice and helpful. I was very upset but she definitely kept me calm whether she knew it or not. Hope she sees this, wish I got her name.

Amy was so helpful and pleasant. Surely made this bad experience into a positive one!

They towed my vehicle from a residence where I was not illegally parked but did have other business to handle. At this moment Im a homeless veteran and all of my personal belongings including my clothes food drink and very important and very personal documents were in this vehicle. They saw me n did not leave a business card or anything. Other than that, the actual place of business was decent and fast. A pretty affordable and business casual type experience is most likely the average experience.

SOOOOO UNPROFESSIONAL. These people obviously hate their job. I was lied to all morning (called at 8am) by this tow driver that she would be coming then she had the audacity to get loud with me when I tried to call her for an update (at 12:30pm) Do notttt use this company.

Professional, got the job done with speed and accuracy!!

My car got towed by this company at an apartment complex that I live in, no incorrect parking or anything. It was so shocking. If my boyfriend wasnt there for me I have no idea what I would have done. I filed a police report and nothing was ever done. My decal was ripped off and the towing company is the only one who had the ability to enter my car. It was locked with no sign of break in. You can make a million explanations but occams razor would say that they took it off to get money for my car. Disgusting.

No stars if possible, one of the worst businesses. Customer service is god awful and unprofessional. They often tow illegally a night to force people to pay fake fees, but its free if management calls us.

Awful service. Our car was stolen. After being missing for about a week it turns up in Tally. They recovered it and sat on it for three days to drive the rates up then contacted TPD. TPD admitted that it’s standard behavior from them but there’s nothing they can really do about it. Old man at the Front desk refused to talk or deal with my wife cus (his words) “women are too unreasonable”. When I questioned his lack of professionalism he said (his words) “we not professionals, we slum dogs.”Don’t trust this garbage company with any of your business, they sure don’t care.

Cool guys, hope theyll call me in a couple months when Im insurable again. Actually I think I am now.

Good tow service

Towed mother’s wrecked car. Next day...No signage at all so almost impossible to find. No parking spots visible. Disgusting, no face masks or hand sanitizer in a tiny disgusting trailer. Dangerous FAR walk to car to remove possessions and tag. Car Parked in tall bushes full of debris. The employee did remove the tag for us, With our tools, since we couldn’t access it easily. which was the only positive part. Potholes and debris everywhere. If you have a choice, steer clear!

American Eagles Nate Fleming was a God send! He went over and beyond to help me with my vehicle. He was patient, kind and honest. He made sure my vehicle recovery was what was best for me and gave honest and fair recommendations for my repair. He showed patience even after hours to make sure my family and I were safe and taken care of. He not only helped with getting me to a mechanic, he helped to waive different fees and pricing just to be a blessing. I dont know any other towing company that would do that without receiving anything in return. I am not sure of the other reviews but he has been nothing but a blessing for my family and I. Again, I appreciate everything that he and his company have done for us. Thanks again! Will highly recommend!

Vehicle was towed and i still left positive review. Even though i still had to pay money lol.

I got my car towed because I parked in a tow away zone. It was a large lot and there were tow truck drivers speeding and mishandling quite a few cars because they were trying to get as many as they can from the lot in a small amount of time. But anyway getting towed happens, no biggie, so I paid the fee and retrieved my car. What I was unprepared for however was a large dent and scratch on the side. I had literally purchased two new tires and had my car aligned that morning. But now I have insane external damage. Now I am trying to figure out what Im going to do about it and am weighing my options. All in all, I feel they need to ensure that tow truck drivers are not mishandling the vehicles and subjecting them to unneccessary damage. And they should fire the ones that insist upon reckless operation. Its honestly very upsetting.

They towed my car from my own apartment complex when we had a sticker on the car. Then the manager was too distant to deal with this for over a month of calling everyday. And Regina, the lady behind the counter has “forgotten to call me back” 5 times. Needless to say they pretend to be nice and have no rules they’re just in it for the money. They need to hire more competent and ethical individuals

Car was towed in an area not designated as a tow away zone. Come back to find it gone with two new tow away zone signs. Spent 2 hours trying to call the place with no answer. Even drove there and the gate was locked. Super poor service.

My daughters car was towed yesterday. Shes 17 and has never been towed before. She was super upset, and her friend went to help her out since I was at work, and she arrived around 4:30p if not before, and the guys that were working there were extremely rude and did not help at all. They were bullies and rude and have no soul.

My interaction with this company was the worst experience I’ve ever had. I felt unsafe and legitimately threatened by the owner. I was yelled at for asking about the status of my car and rude doesn’t even begin to describe the encounter. If you are young, or feel at all unsafe I recommend bringing someone you trust to this location.

I had my car towed last night at 10pm and immediately called. The operator told me that my car was on its way to the tow lot and that no estimated time of arrival could be given. I was told to pick up my car before 11am so I could pay $105 before an $140 excess charge. The time is currently 9:21 am and I’ve been here since 7 am. The gates are locked, no one is picking up the calls, and the voicemail is full. This is the worst experience I’ve ever had regarding my car.

***Update: I have spoken with the owner and he is getting the new tenants some decals so that this will not happen again. he is also refunding my tenants drop charge.***We use this company to tow our parking lot. Recently got a new tenant and they tried towing his vehicle tonight. Tenant told the guy he was a new tenant and was working there and the tow truck driver still made him pay a drop fee. Then I called and asked him to please not tow our parking lot any more tonight until we get this straightened out with a better decal system and he was rude and hung up on me.

Are you guys not open today ? I have been calling and even came to the property!!!! Me and another gentleman were there at the same time confused. Voicemail is full can’t even leave a voicemail. This is very disrespectful. How can you tow somebody’s vehicle the night before but not have anybody there to release it the next day? I’ll be damned if I get charged extra too!! Horrible customer service absolutely horrible! 0 of out 100 stars!

Yes, towing improperly parked vehicles is not the best business for the victims but the staff are very nice. The charges are very reasonable also.

If I could choose a negative 10 stars I would but I had to at least choose one to write this review. Hands down the most horrible service I have ever received from any establishment ever. The car was towed on a Saturday night. So Sunday we had to pick it up the next day. We make it to the location to find that the attendant wasnt present. The gate was locked. We called, and the on duty driver states that he is 20-25min away. Which was a lie. We waited for at least 45min. And was still prompted to pay full price. I have never had to wait on a tow company to get MY car. Not only did we have to wait but the on duty driver was rude. Hanging up in my ear and telling me the if I didnt have time to pick up the car that day, that I could come the next day and pay the $25 holding fee. Pretty much letting us know that he didnt give a f.. about not being present and that he didnt care about offering some type of discount for the inconvenience. Its one thing when you can pick and choose who to give your business to. But when it comes to a service like towing and you cant always choose who tows your car(parking enforcement), the service should at least be decent. This service was BELOW SUB PAR. I dont even know how someone could continue doing business being as rude and ignorant as the man was who I spoke with today.

My car was towed from Capital Century Apartments. American Eagle took advantage of the “rules”. My car didn’t now have a parking permit bc was a rental car. Usually you get a notification ahead prior your car is towed. Shame on this company that has to make money from stealing and shame on Capital Century Apartments from allowing this company to enter to the complex. Good bless America

Great customer service! Was very prompt in answering the phone even in the middle of the night. Service was fast and professional.

Thieves. A friend of mine died, his truck was repossessed by the bank and towed by AMERICAN EAGLE TOWING. They tore the truck up, broke the lock on the Bed Cover in their greed to steal anything that might have been left in the back. Then lied about it to the bank saying it was already broke. The truck was new with very few miles on it. When the mans family bought the truck from the bank, AMERICAN EAGLE TOWING dodged their calls and wont call them back to fix the lock. From the reviews on here anyone can see they are dishonest and certainly not reputable.

Very unprofessional I recently purchased at new car yesterday park cars next to several car with me decal sticker in a visitor park where my car was towed and damages I seeking a lawyer to estimate damages to the car Very unprofessional and rude

Towed my car from Monterey Apartments, due to an outdated decal which they said read 10/18 the problem is my birthday is in August the decal clearly said 08/19. I call the driver was rude. Called back to speak with a manager, the young lady that answered stated she was the manager. During the conversation, she hangs up on me! I was headed to pick up my car, called back she stayed were bringing the car back. The bring the car back to the apartment complex and drop it off in a random spot I had to walk the parking lot to locate MY car. Due to this, I missed an entire day of work!!!!

My son had his car towed and paid the fine the following day. Unfortunately, the towing company didnt realize this and reported the car stolen to the police who suspected my son took his car without paying the fine. I called the staff to provide THEIR invoice number for the payment. Staff was very rude.

Extremely unprofessional business! My car was towed due to an unfortunate misunderstanding of visitors’ parking hours. I agree that I was illegally parked and, thus, at fault; however, in this situation, instead of speaking with me to correct the problem, the towers chose to continue to banter with all those present in the background, screaming profanities and showcasing nothing but ill repute. The tower was accompanied by his wife and little daughter, such an environment truly not suitable for any child her age. As I inquired more about the length of time I would have to acquire the amount of money needed to get my car back, the “wife” began to chime in with the banter of the crowd who had then gathered nearby...AGAIN, all in front of their child. Throwing a blanket on an adolescent’s head may block them from seeing the lack of couth, but it is still audible. The cops were called, and when I explained to them the situation and absence of professionalism, EVEN THEY agreed. If you know the car belongs to me and I am at your window trying to pay, why bother speaking or giving attention to anyone else?! I apologized to the police officers for wasting their time with a situation that could have been handled in the allotted 15 minutes, had this towing company done their job effectively and efficiently. As further proof, much time has passed since I paid and I have yet to receive my digital receipt, which was said would only take 30 minutes in front of the police officers.Upon calling the advertised number for this company to express my disdain and complaint, I was introduced to yet another facet of how unprofessional this company can be. Most likely, the reason behind this company’s lack of proper, positive customer service stems from the manager, Regina, and her husband. After explaining to her the mockery placed upon me, she created this long excuse of “They’ve been towing cars for 10-15 years...people have shot at them, tried to take their cars, etc.” The entire time she was speaking, I began to contemplate again why anyone would want to bring their child in an environment that they know can be so dangerous. My rebuttal, you can’t assume that every customer will be like your worst. They all were aware the vehicle belonged to me, but were too preoccupied with the ramblings of the crowd to focus on the customer at hand - As further proof of this fact, I even expressed to the tower my uncertainty and lack of approval of his speech in front of his daughter, and he had the audacity to reply with a threat proposal, “had his daughter not been present.” When I informed Regina of the actions of her workers, she replied that she had been present the entire time, idly watching as her workers made a mockery of themselves in front of the crowd, in front of the police officers, in front of their children. She began to tell me that I was unreasonable and was only upset because my car was towed. Clearly, I had the resources available to remedy the situation, but their APPARENT and UNWAVERING lack of respect for their customers and their adamance to their own pride truly shine forth in an unflattering manner.I await my receipt; furthermore, as an MBA student, if you ever need help or advice to improve the functions of your business, I’d be more than happy to contribute. We can think of it as community service... 👍🏾This business is run and maintained by the very same unprofessional people who lack a genuine concern for customer satisfaction. It is not acceptable to choose when you want to be decent. There should be no distinct difference in respect given towards those who call you for towing and those whom you’ve towed. If I park illegally, does that make me a criminal? So why should I be treated as such when trying to rectify the situation? I challenge this company to use better discernment moving forth. Hire someone with true expertise and skill, other than those skills required to actually tow the vehicles. If this be a family business, you’ll be surprised how many limitations you may set upon yourself with a stubborn mentality.

They were nice to me 🤷‍♀️

Very rude and I’m suing for falsely towing my vehicle we already contacted the legal time and if anybody have any future problems add me on Facebook and I’ll help you these people are doin things illegal you can’t tow a car within 24 hours you must use a tow away zone sign !

As bad as an being towed may be, the people who work here are kind, and are just doing their job. They answer their phone promptly, and “just want you to get your car back.” If you ever get towed, you better hope its by american eagle.

JOHN FOLEY FROM TITLEMAX AND AMERICAN EAGLE TOWING STOLE MY CAR FROM MY DRIVEWAY WHILE I WAS SLEEPING. I HAVE A JUDGMENT FOR THE ILLEGAL SEIZURE OF PROPERTY AND STILL HAVENT BEEN RETURNED MY STOLEN PROPERTY OR VEHICLE. Violation of FL statute #537 and Ga code.

The gentleman got mad at the young ladies in front of us and told them he would not help them for an hour however he did not help us either and we weren’t even associated with them. Extremely unprofessional and overweight.

Best place to be if you need a tow.. or got towed

My boyfriend got towed from his own apartment complex. Showed up and no one is here, and no one is answering the phones.

Went to get my car. No way to get in. I called them and some smart mouth guy answered saying they won’t be there for another 2 hours. They never answered the phone after that one time and believe me I called many times. Not the way to run a business

Driver, on a 4 lane highway, speed limit 70. Hes doing 55 in the passing lane. People swerving around his slowness. Pass the driver and he looks terrified. Perhaps he should start on slow back roads, before trying the interstate.

Fast fair and very jovial. Will use next time in need

Literally keep getting towed in my own complex

BEWARE!! THEY WILL STEAL YOUR VALUABLES!!!!This is the worst service I have ever had in my entire life. I parked in a space that did not have a towaway sign and when I come back from the store I went to I come back and see my car up in the tow truck getting ready to leave. I asked the guy named Tim who was towing my car why I was getting towed and very rudely responded he was taking it no arguments. We called him down, he gave us 5 minutes to get 50 Dollars and he wouldn’t take it. We gave him the money and told us if we needed to park that night we could use the parking infront and he wouldn’t take it, he was the only one on a run that night. We parked there then. After a few hours we come back ane our car is gone by the same guy named Tim.We called the guy of the number in the place they had the car and told us he would be there in two hours and we had to then wait for TWO hours wasting time. After paying again without any discount offered by them we come to find that our bags are missing with our computers. Their workers will Open your car and takr your valueables!! We are in the process of a police investigation but meanwhile me and my two friends don’t have our books and computers that got stolen from these thieves. How are we suppose to do our studies because we are students and depend on that fully.

That man was very courteous and nice

Doesn’t know how to be cordial and speaks out of turn in a rude tone.

Guys are friendly and remember they were hired to do a job and were not the one that chose the parking space for you.

Great service and speedy response

I gave my keys to the the tow truck driver to tow my car. He all of a sudden drove off without towing my car because he didnt have the right equipment and never came back. The employee at the front office denies everything. This place is full of unaccountable dimwits. Never use this place.

Went to pick up a towed car and there was only one man on shift. Had to wait 20 minutes for him to come back from another towing job in order to pay...

My car was towed due to an expired decal and when I went to pay the fee and retrieve my vehicle, there were big scratches on the front of my vehicle. I asked to file a complaint regarding my scratches, and the company was VERY rude to me. I am now taking up the company with my family’s attorney. The WORST company EVER!

Very nice people and clean

No value for people’s time or Money !

Illegally tow vehicles and have terrible customer service!

Unprofessional, rude, does not know how to conduct business professionally 👎

They have thieves working for them I had tools in a vehicle they picked up and they get vehicle to where it went to and the tools went missing

Amazing customer service.

Great service hands down

Good People!!

Fast and reliable

Great company

Customer Service is trash

Mean staff