I bought tires from Dunn before Pandemic. I wasnt sure what to get. They were Great helping me decide which tires would be right for me with Our Lovely Winters in Syracuse. So far the tires have been Great in Winter and very happy they explained to me about the ones I chose. I just went in for my first Tire rotation last week. I left the house and was back home in less then an hour. Didnt spend my day off waiting. Thanks Dunn!!

Had a real slow leak in my tire. Bob the assistant manager was a very professional and knowledgeable and took the time to explain what they would do to find the leak.he also interacted very well with other customers and was very patient and explained the car repairs very well and he seems very trustworthy

Great service good price. I would definitely use again

I scheduled an appointment online for new tires, they were able to get me in the next day and called to confirm. When I showed up they got me right in and got to work right away. They even fixed my TPMS lights and figured out which one was bad. My alignment was off and they attempted to fix but they said they were limited with time, not able to do during that visit. I appreciated the honesty and not making me wait longer. He said I could reschedule. The only reason that I gave 4 stars is because when I went to get into my car there was a big grease hand print on my driver door exterior. I assume it was because they were trying to stay on schedule and didnt notice to wipe it off. But all in all they were friendly didnt try to upsell anything that wasnt needed. Also was upfront with pricing, which is appreciated.

Very friendly and timely to meet my needs.Very clean atmosphere and rest room facility.

The staff was knowledgable and friendly. They even took the time to torque my lug nuts to spec. I loved the experience.

I had a popped tire and the staff there was incredibly helpful and understanding. They had me in and out within 30 minutes. Highly recommend coming here!

Brought in two vehicles for a slow leak in one tire on each. Thank you Bob for getting both fixed in a jiffy!! Love Dunn!!

I had a last minute appointment, so I called over to Dunn Tire and with no problem he assured me my tires would be fixed(a problem I caused) and that he would have my vehicle done by 4. It ended up being finished at 1, which I was very pleased about, and even more pleased I was able to get my vehicle fixed the same day I made the appointment. Thanks Dunn Tire!

As always a great experience! I never feel pressured to purchase or buy extra services. I feel that all my interactions are honest and they truly care. Employees are always happy and upbeat!!

Got me in quick (same day, couple hours after I called) for a tire repair. In and out in an hour, reasonably priced for the work. Would’ve given 5 stars but the tech who drive my car out left the steering wheel pretty dirty. No big deal.

Generally good, honest service. Never had an issue or complaint. Parts can be pricey though compared to buying them yourself.

I had the opportunity to be at Dunn Tire Mattydale, yesterday. Although it was only for changing over from winter tires to summer, the level of service did not disappoint!Drew and his crew have always gone above and beyond my expectations.

The manager was extremely nice and very clear about pricing & product and the work was well done at a good price.The sole reason I gave 4/5 stars is that the tires I ordered weren’t delivered to the shop until after I arrived for my appointment, which extended my wait time around 20-30 minutes.Other than that, I’d highly recommend this shop. I’ll definitely be back.

Drew is very professional and always pleasant to work with! Very positive experiences with everyone at this branch. Would recommend to friends and family!

Me and my dad want there great customer service

It is a good place to go for tires. I am very satisfied with their work.

Drew (manager) is the best, always able to get us in and listens to our needs and what budget we have set. He has never steered us wrong (unlike the Clay store that is no longer open) and we will continue to have our SUV serviced there.

The staff is always very courteous, and work is completed promptly.

Love, love, love it here. Friendly staff, great customer service and quick turn around. I highly recommend them!

I only waited about 20 minutes for them to replace my tire. I would highly recommend.

This is the only shop I will bring my car to. They are very nice, honest, and reliable. I highly recommend this business.

Great Price! We called around for prices and Dunn was the best! Great Customer Service, friendly and fast! I will go back if I have any needs.

I had an appointment at the Mattydale Dunn Tire location. Drew, had very politely called me and invited me to come early as I did.His staff and himself along with Greg are EXTREMELY customer orientated and worked hard to make me happy. Although it was not hard since I asked nothing extra of them, but they went out of the way to make sure my truck was done correctly and as quickly as possible.They were even short staffed where the manager was working hard to accommodate any and all weather it be a phone call or walk in.Very impressive!During a time when Customer Service nation wide is in decline. Mattydale Dunn Tire really reminds me of the Pre 2008 customer service caliber strived to uphold.

I have always received great service at Dunn Tire Mattydale...its why I keep going back. Always courteous, professional and trustworthy.

Dunn Tire is my go to place for all things tire related. I could not ask for better service done in a timely manner.

I had a flat tire today,, I call ahead to make sure they had my tire and got a price, once I got there, the sale guy looked at my tires and told me I should get all my tires replace and he gave me good prices for it, but I was not in the financial state to get all four done. So I told him I only want the flat tire replace, he went on to say I have to replace all my tire and he cant just replace one tire. It was all nice, but they shouldnt have push me like that in the situation that I was in. Im a salesman myself but I would never take advantage of someone situation. Went to Goodyear and got my one tire replace that day and I left. If not I would have been stuck.

Friendly and excellent Customer service and attention to detail. Greg and Drew are top shelf.

Dunn Tire provided great service and a great price. Very pleased with the work they performed and their professionalism

Service and price was excellent staff was courteous.

This is a wonderful place to do business with, their technicians are very friendly and the overall prices are competitive. Ive now had an alignment done and purchased a new set of tires, both of which exceeded my expectations vs other similar tire shops. I highly recommend this business.

Bought tires and a battery yesterday. Everyone at Dunn Tire in Mattydale NY was very professional and courteous. Would highly recommend. Definitely will return.

The people are friendly and it took no time I wasnt there that long

The staff were wonderful and warm! Unlike the waiting room, it was FREEZING! The reason for 4 stars instead of 5: the freezing cold waiting room and it took 2 hours to have my 4 tires changed. I was told 1-1/2 hours. 2 hours was a little excessive. Staff was amazing though and that in it self will bring me back, I’ll just bring a blanket!

The folks at Dunn are always great! I dropped my car off the night before and they pulled it in overnight to keep it safe. They called me at 9:30am the next morning and the car was all set and ready to go. They fix the things that need to be fixed, tell you about things that you might consider fixing then or in the near future, but never make up things or pressure you to do things you dont need to. Theyre honest and do good work and theyre taking special care in this time of Covid to keep you and your car safe.

Great place to do business, very knowledgeable and they stand by their product !!! Will definitely buy there again !!!

My fist time there. Had a 10am appointment and Drew was ready for my vehicle. Took my keys right away and served my vehicle. Will return again for repairs. Folks at the service desk were great.

Even though I wasnt able to get tires today, Drew was very helpful

Great price on snow tires, got me in quickly and work was done in less than 90 minutes as promised.

Fair prices and good service!

Very professional, they take good care of their customers. They are COVID 19 compliant, and take it seriously. All in all, a great experience.

Very up front and courteous

Stopped in and set up appointment and tires that salesman recommended. Arrive for appointment and a different salesman checks me in. After taking my keys and everything starts to try to up sell me. Tried to get me to add on the everything. I said no and they got my truck right in. When finished I get in my truck to leave and tps system has an error. I go back inside and they check everything. Come to find out they damaged one of the sensors. After another hour waiting finally get my truck back. At least they didn’t try to charge me for the sensor they damaged.

Been going to Dunn Mattydale for several years now and have always felt that I have been treated fairly there.

Great and fast serviceGreat people to work withAlways has the tires in stock

I had a great experience with Dunn Tire in Mattydale. The staff was friendly, knowledgeable, and eager to help. I will be going back soon.

Did the work very fast and did it cheaper than the last place I went to drop off car at 8am car was done befor 11am I recommend sun tire

Reasonably priced new tires with quick installation. Slightly more expensive than competitors, but carries a very nice warranty.

Good service. Willing to provide old replaced parts to customer. (I did my own front pads a few weeks ago, but it also needs rotors and I have a migraine now.) Generally very willing to discuss needed work for DIY.

Very friendly, courteous and great service.

Unbelievable. I purchased 4 brand new tires on july 27th from them. They handed me a print out on an alignment that stated it needed a new alignment. Only problem is Honda City had just done the alignment! So I take my car over to Honda city and they say Dunn is notorious for this!! Problem is my two brand new tires are bald on the front of my car . So somebodies lying!!! I do however own a rickety old vehicle drastically out of alignment and the tires on it are 3 years old and Ive driven that 25000 on those used tires so when I see two BRAND NEW ones worn worse with only a few 1000 miles? Somethings not right! I see Dunn has horrible reviews...you decide if you want to place your very life in these peoples hands.

Good crew. Very efficient glad to do business with them

I am giving them 5 stars because they was helpful friendly and woe they saved me God bless this place first time there and if Im in town and I need service to the vehicle I will go there and let these guys do the job because I trust them I dont know them I just trust them because I felt they did a good job the first time they saved me thanks and keep up the good work u guys Albany NY to Syracuse New York

Nick at Dunn in Mattydale,Ny location is one of, if not the best all around mechanic Ive ever dealt with. He will help you and explain everything the proper way instead of trying to RIP you off. If you ever go to Dunn Tire in Mattydale, ask for Nick.

Always easy fun and excellent service

Winter to summer tire change over completed quickly and as scheduled without delay. Winter tire and wheel package recommended last fall worked out great. Even with my delay in scheduling the change over the winter tires show little wear through 7000+ miles.

Service got me a new tire for my car kind of last minute, 4th of July weekend. when every other auto shop was closed or booked out until Monday . They got me in and got my tire put on relatively quick given the circumstances, was a bit pricey though, said to have cheapest prices around, I don’t think that’s true. But I don’t mind paying A little extra for quality service

Very quick service at a fair price. Will go back again.

The manager and technicians were very accommodating! They explained the problems with my car and gave me options.The manager even approved a discount for me! I will be going back for all my auto needs!

I had a good experience with purchasing my tires with Dunn Tires. Andrew was pleasant and helpful.

This was the first time that I had used this location for changing my tires. All of the gentleman there were truly helpful and answered my questions to my satisfaction. They’re all very friendly and didn’t treat me as a “woman “! I will have no difficulty returning for future tire needs.

Saw me pull in,was met at the door. Very friendly greeting. I had a flat tire. Took my tire, marked the spot for repair. Wrote my order up and said theyd call when it was repaired. 3 hours later I received a call. They did a great job. The tire was repaired and cleaned up. All set to go. The price was extremely reasonable. I would definitely recommend this n.syracuse Dunn tire location to anyone.

Very good service. Good pricing.

I needed to have a friend make the appointment for me as I am ill.My friend reported that event proceeded as discussed on the phone with Dunn’s service peopleThe choice of snow tire was influenced in a positive way by the service. I got just what I required,, an aggressive winter tire tread at a very good price.I am most pleased with the result, but I have yet to road test the car.Nevertheless I’d recommend Dunn to others

Great place very knowledgeable, they tell you like it is no games being played and they let you know what work needs to be done now and what can wait, they dont just try to up sell.Very honest great place.

Great customer service. Walked in at 8:00 am with a tire issue and They took my car right away and it was done in 1/2 hour. Drew at they counter was very pleasant and helpful. Thank you!!!!!

Very HONEST staff !!! Too many others in the area are not ....The HONESTY is VERY APPRECIATED !!

Excellent service and pricing! Tire selection was a little off (what was shown on the website vs what was actually available within a reasonable amount of time ) but i was able to get badly needed tires as well as an alignment quickly. Oh by the way, Dunn Tire is a Military Veteran friendly company and I was unexpectedly surprised with a military discount!! Thanks guys, ill be back!

The manager was very pleasant. He was the one that I dealt with. Better prices than other places in the area as well, I realized that after calling other places. Some places just like to take and take your money. I felt like Dunn have me a good deal on all season tires

I shopped around for prices, couldn’t really find what I was looking for until I called Dunn Tire, I spoke to Drew and Nick. They were both extremely helpful and knowledgeable! Taught me a few things about tires! Anyways, great service at a great price. I would def recommend them to anyone looking for great quality at a great price. Thanks Drew and Nick, I’ll be seeing you soon for some winter tires! Happy 4 th of July!!!

Paid $600 for new snow tires installed and wheels mounted. All four wheels were mounted with the wrong tire rotation. Guess I wont be trusting Dunn with my vehicle again.

Great service and price. I would recommend them.Thank you!! Keep up the good work.

Great experience. There was a small technical issue with my first appointment, but the staff bent over backwards to make it right, and I am thoroughly impressed with their professionalism. I will absolutely be going back for all my tire needs.

Always a pleasure to go to dunn tire! The staff is awesome ! Thanks to drew for being so kind and funny 😁 I always recommend friends and family to come see you guys !!

Great service! Very helpful!

Friendly and fast service! Helpful and honest staff! Had my car inspected yesterday and they were so cautious to wear gloves and during this pandemic.

Amazing customer service. Saved me $300 dollars compared to other dealers.Nick at your Mattydale store is great. Promote him immediately.

10 days after I got my tires from Dunn in Camillus, one of them went flat. I called the nearest location, which happened to be the one in Mattydale. Oh boy, is this the greatest customer service!? Not only did they help, they went above and beyond! The manager Drew was super helpful and kind, and Greg was attentive and friendly. They treated me like family, explained every detail, and answered every question. I made the best choice in choosing Dunn Tire! Thank you for everything! I will keep recommending you for ever.

All work was done as promised and I am very happy!

They arent trying to make a quick buck! Ran over a nail in my pretty close to new tire. My warranty requires tires at the same tread. Due to this I had to purchase 4 tires. I called everywhere around Syracuse. This store matched a deal from a competitor and then offered a deal of three tires and one free. This gave me the cheapest option for the best Quality Tire. They set up an immediate appointment. I drove down and my car was taken back within 5 minutes. I sat down in the waiting room where theres drinks and snacks offered. A tech soon came out to inform me all but the punctured tire were in great condition. He wanted to inform me I did not need to purchase all of the tires because he didnt want to take advantage. I greatly appreciated that because thats not what you expect when taking your car in. I informed him about my warranty and agreed to the four tires. They now have a customer for life.

This was my first time using Dunn tires which I must say I was very pleased with the services that I’d received everyone was knowledgeable as well as polite. Also as a woman I didn’t feel like I was getting ripped off or pressured to get a service. I will definitely recommend them to friends and family and would also be back for future services.

Awesome experience, in and out within an hour, 4 all season tires. Drew very friendly and knowledgeable.“A Dunn deal”......

I only drove my friend to have new tires put on his rims, so I havent had much experience with them. However when we arrived (at our appointment time) there was no one at the front. No problem, that happens, however we waited for 20 minutes before we had to actually call the location from a cell phone on their own lobby to tell them we were there. It then took them 4 hours to put the tires on the rims. They didnt even have to put the wheels on the vehicle.

Fast friendly service. A pleasure to deal with.

Outside of a wait time for an appointment scheduled ahead of time (2 hrs is a bit too much) everything else was as always great! Including an advise on using special nuts with metal rims in my winter tire set! Thx!I am increasing my review rating to 5 stars after having this location to work on the install of another set of all-seasons on my SUV. The manager of the location, Drew, and his team had done an amazing job!!! Way to go Drew! Get that new equipment! Your team deserves the BEST!!!

They were quick inspite of the fact I was late. They answered all my questions about the problem I was having including tire options I would need later on.I lowered the original review to 1 star because after taking my car back there I was charged for a digital diagnosis only to be told they didnt actually have the machine and to call another store. When I did and explained the problem I was told I would get a call back and never did. Even though I made 2 more calls to the store to try and resolve it. Never use them again.

Everyone was very nice and showed me personally issues with my car they went above and beyond what was needed to be done!

Great service as always! Friendly, courteous, and honest mechanics. I trust them any time something comes up with my car. Whether it is a simple oil change or something more involved, I know this location has my back. I highly recommend them for any of your vehicle needs.

Excellent customer service, effective communication. Brad and Drew were very knowledgeable and took the time to explain everything in detail. This is my new go to for both my vehicles. Thank you guys!!!!

It’s hard to find a reputable place to get routine maintenance done on my car, and these guys did a good job last time without trying to sell me anything I didn’t need like many other places I’ve since stopped doing business with. However a scheduling error is a very big deal to me as I plan my day around my appointments as they take up a good chunk of the day. No one is perfect, and I can say “no” to unnecessary upsells, but a scheduling error is a rookie mistake.

I had a very poor experience at Dunn. I went in because I noticed one of my valve stems had disintegrated, there was an issue with my tire pressure system and an oil change. When I left I noticed the tire pressure low on a different tire. When I went to put air in it I couldnt because the valve stem on that tire was disintegrated. So they unscrewed the valve cap on that tire, had to notice it crumble, and just ignored it. Now I have to go back in. It is a safety issue too. Now I wonder if they really changed my oil. I have made my last tire purchase at Dunn Tire.

Lao ed me the air compressor so I didnt have to hire tow truck. Then took me in and got my tire off. Thank you. Very honest.

Drew was professional and polite. The work on my car was done at the exact time he said it would be and I really appreciate the kiddy corner because my toddler can be very impatient! :)

Great service! Drew is a really good guy. You can trust him. Never had a bad experience here. I trusted them with my brake job (since the price was less than my dealer) and the brakes are doing great as opposed to not one but two bad jobs done by Firestone. To Firestones credit they did refund my money for the one job. For the 2nd job they replaced the pads with OEM. Cost them extra money but they had to do it. Dunn though didnt get it wrong and Im happy with the brakes at the price point. Their tire service has been great. Took the car in for tire rotation yesterday and one tire was leaking. They determined it was a flat and didnt charge me. Any sub par tire station could have told me it was a valve or TPMS issue or an unrepairable flat. But this Dunn station is true blue, even in these challenging times when they could have found some way to get money out of me. I recommend highly! Mark

An excellent place to do business with. They listen, are prompt and make you feel at home. I would recommend them to everyone.

Got appointment same day to install snow tires. In & out in about an hour.

Fast service and very friendly staff. I usually dont do reviews, but I had to leave one for this place. Highly recommend it!

They have a very Courteous and professional team. It is the highest level of quality service that has kept me as a customer for almost 20 years at the Mattydale, NY location. I walked in yesterday (5/28/2021) due to emergency circumstances regarding my tires; they squeezed me in although they were incredibly busy; as long as I am driving and my children drive they will have my familys business indefinitely. Keep up the great work!

Greg over at the Mattydale location did a great job. Got me in an out way quicker then I was anticipating.

I selected 4 tires online and setup an appt. The earliest appt date was about a week later. I meticulously typed all of my vehicle info and the appt was supposed to be all set. The day before the appt I called to confirm because Im meticulous and hadnt heard anything yet from anyone at Dunn. I figured an confirmation email or something was in order. The woman I spoke with regarding the appt was not at a store level but a general customer service rep. She couldnt find any record of my appt whatsoever. Which was odd. She assured me that she will help get me squared away. She got me another appointment which happened to be 2 days after my original appt. She took down my info and the type of tire I wanted and the quantity. She was helpful and fixed the problem. Cool. So the next day I received a call from someone at Dunn. He told me the tires I was sold are 1 short and that there were only 3 in the entire state. I found that odd because I was sold a specific tire not once, but twice. That was strike 2. The manager called me back and told me I could have an upgraded tire for the same price. Ok cool. Thats the end of the story from that point on it was decent. But still... 2 major issues.