I needed my gas cap checked due to it triggering my check engine light. I had my original appointment scheduled, but needed a faster appointment due to also needing an inspection. They got me in 2 days earlier and also gave me a loaner car. It was fast, quick, and easy! Everyone was extremely nice and helpful. Thank you!

Jim spent over an hour with me showing me all the new features of my Subaru Forester Touring. It’s beautiful and I’m very pleased! As I threw out the old sales slip for my 2014 Forester Premium I noticed the final price difference was only about $1000 after trade in, etc. That’s amazing considering all the safety features and luxury that the 2021 Touring has. Thanks Jim for all the help!

Car buying process was pleasant and fairly smooth. Jason couldnt have been better! Very good offer on my trade-in and a reasonable price for the one I bought. Only downside is that I had to wait 3 days to pick it up. I will be back to see Jason again!

We recently moved to the area and this was my first experience with the Service Department at Romano. The on-line appointment booking was very easy to use and provided clear information. On the day of my appointment, check in was an easy process and was performed by very friendly staff and was very similar to my previous dealership. I felt right at home! Prior to my arrival, they had checked for recalls on my Forester and offered to perform that work while the vehicle was with them for the day. I was delighted that they could do this extra work and that I wouldn’t have to make an additional appointment for it. In addition, they placed my new registration sticker onto my windshield for me. The pick up process was as easy as the drop off, and again, the staff was friendly and pleasant. On the drive home, I found a brand new oil filter on the floor of the passengers side of the car-it was still in the packaging. I called the Service Department to let them know I discovered this part and asked if I could bring the filter and vehicle back in the morning and asked if they would check to see if the oil change had indeed been performed. They assured me that, yes, they would be more than happy to check as they absolutely “want the work to be right”. Upon returning the next morning, I was greeted by name and they brought the vehicle right in to verify that the oil had indeed been changed. My check in person from the day before sought me out to assure me that they were looking into it. They were able to verify that the filter was indeed simply misplaced, and that the technician had gotten a different filter when he couldn’t locate it. I was impressed by the professionalism I witnessed and the thoroughness they exhibited upon my return visit to both verify the work, and get to the bottom of how this filter ended up on the floor of my car. This was an impressive first visit and I am glad I chose Romano Subaru upon relocating here. Thank you!

My recent visit was for oil change and inspection...Oil change:After oil change Ive experienced burning oil fumes from appeaantly spilled oil...not very pleasant.Inspection:They found ONE tire that failed (after approx 33k miles) and said I would have to purchase 4 tires with explanation that it may cause problems with something to do with drive train (cant remember exact terminology) which makes no sense that Subaru would design a vehicle with so tight tolerances that maybe 1/32 could make such a difference.All this is making me consider a different dealership/vehicle for my future vehicle which will be soon.John

Consistent, outstanding customer service!I use Romano Subaru for all my service needs. Recently needed bodywork done. Romano delivered beyond expectations. Excellent communication on the progress of the work being done. Pleasantly surprised to pick up a fully detailed vehicle.I highly recommend Romano Subaru

I just purchased my fourth Subaru and I could not be happier. From the sales department to the service department they have always given me the best care possible. I highly recommend them to anyone thats wants a quality car with expert care.

I purchased a used Subaru Impreza in NJ years ago, but always had it serviced locally at Romano. My experiences were always excellent. When we decided to buy a brand new Impreza, Romano was our obvious choice and we couldnt be more pleased. I recommend Romano to everyone and will continue to do so.

In the process of purchasing a car I had the opportunity to communicate with a number of different people within the dealership from the service department to the body shop to the general manager along with salesman and the finance all were very helpful. I went to this dealership specifically because I had been there in the past with two of my friends who also had purchased Vehicles there and I know they were treated very well and thats the way I want to be treated like a important person when I walk in the door or a valued customer. And I felt like I was treated that.

For the most part, I am satisfied with the service at Romano Subaru. I took the car in for a 30,000 mile service. It was expensive, but I want to keep my car in good shape. I had/have an issue with my horn honking twice sometimes when I start the car. It was not resolved. 🤷‍♀️

I had a great experience buying my first car here! I worked with Marc, Nael and Christian, they were all very nice and helpful.

This was truly an easy experience. I had no appointment but knew what vehicle I was interested in. I walked and was greeted right away. The salesman listened to what I was interested in and walked me right to the vehicle and color I wanted! I left THAT SAME DAY with what I was looking for. Oh and my car-note was only $55 more than what my previous one was. Truly happy with my new Subaru!! Awesome group of individuals!! Professional and friendly.

I had a terrific experience buying my Subaru Outback from Romano. This was my first purchase and everything went smoothly! My salesman was Scott Stockings who is friendly, down to earth and very knowledgeable all things Subaru! This is the only place I will buy my cars from!

Everyone I worked with was extremely pleasant. I got the best price here and looked in many places (NY, OH, PA). I think they did what they could to get me what I wanted.

Marc Stephenson & Nael Abraham were excellent help with purchasing my Crosstrek. The features on the premium plus package was way more than I had thought I wanted, however after driving this vehicle for a week I have learned to use the features and actually enjoy the lane assist. Last night I used the automatic high beam dimmer… so once the vehicle ‘sees’ lights the high beams automatically dim.

We just leased our first car ever from here and Romano is the only place we will go for a car from now on! We shopped and this is by far the best place in Syracuse. The atmosphere and people are so friendly. Jason, our sales associate was extremely friendly, knowledgeable and put zero pressure on us at all. He is fantastic! I highly recommend going here to buy or lease and ask for Jason! Great experience!

I prefer Romano Subaru because their customer service is beyond reproach and communication & timeliness of service(s) are unsurpassed in comparison to other Subaru dealer(s) in the area.Greeting me warmly and processing my car at 7:30 (for a 7:40 appointment…who does THAT these days?!?!?!) only took 13 minutes from arrival to departure. I can think of no better way to start a day than to be able to check this huge task off of my list. To say it was easy getting out of their facility and back on the road is an enormous understatement.Zach was extremely helpful and described the repairs & costs to me with care and consideration. I arranged a loaner vehicle because of the lengthy list of repairs I needed done. On the whole, it couldn’t have been an easier, nicer experience from start to finish.Romano takes the worry out of car repair service and they understand their customers are all busy and have other facets of our lives. The level at which they conduct their business is far superior to the Subaru dealer that is 4 minutes from my home and office and I will continue to recommend Romano Subaru as the “Go-To” dealership and hope everyone will follow suit.

Christian made our experience positive. Though we didnt get to try all the cars we had made an appointment for, which was disappointing because of pre-discussions with other at the dealership who assured us we would be able to try a certain vehicle, Christian was friendly and respectful.

First time customer, And I highly recommend Romano Subaru, Marc was a Awesome sales man, Extremely helpful, and patient, Sarah, internet sales, was also extremely patient and talked,and helped the process of applying for credit and everything,. Financing Department again was Awesome. With his hard work and dedication, i received more than i thought. Lower interest and a great deal and Subaru certified the car. AMAZING PLACE, GREAT DEALERSHIP!!

It was a flawless experience in a very difficult time to purchase a vehicle.Everyone was very professional and helpful.

The service department is friendly and knowledgeable. Ryan’s attitude and effort is refreshing.

I can not say enough good things about Alec and Jeremy and the service department at Romano Subaru. The story is long and complicated, but suffice it to say that Alec and the team bent over backwards to accommodate me when I was in a very tough situation. I’m from out of town and am unlikely to buy a car or come in for service here in the future, but was still treated like a valued regular. These guys took a disastrous circumstance and helped my family get through it with great communication and a bunch of hard work.Thanks again guys. I hope you liked the beer.

Excellent Service. Very smooth process. Extremely professional and easy to work with. Jason was very helpful and helped me through the whole process. I’m very happy.

We have been doing business with Romano Subaru for many years. Everyone from the time you walk into the showroom has been very professional and courteous.Their salesman, managers, customer service staff fully explain everything.Bill Nye our sales person has always been able to get us a great deal.Thank You Romano Subaru, Bill Nye and the entire staff!!

Mark Richardson is the best car salesman I have ever worked with!

I am delighted that my car’s air conditioning was fixed.Here are some comparisons to other times the tires have been changed, purchased, and wheels aligned.When purchasing new tires:Paperwork describing the tires and/or warranty were received.The removed tires were placed in plastic bags to keep me and my car from getting dirty.When having an alignment performed in the past, I’ve received a printout describing the initial measurements of misalignment, and the final, corrected alignments.

Jim Bielby made it easy to return my lease car and buy the Forrester. He also gave me the telephone number for an additional discount on my new Forrester. Its my fourth Subaru & Im very pleased with my new car.

Don’t leave your valuables in the car!I realize this is a no-brainer. I have always removed my sunglasses just to eliminate possibility. But the one time I had to take the car back in and forgot…gone!After 5-6 years of excellent service.Now I’m so hesitant to go back and looking at alternatives.

Working with Romano Subaru was the easiest car buying experience I’ve ever had. We were in and out in an hour and got exactly what we wanted at the price we were hoping for. They were great to work with and we will be customers for life.

Romano Subaru has given me great service on my Forester. In particular, Cassidy is the best service rep I’ve ever dealt with. Efficient, knowledgeable and up front about what service is being performed. No nonsense! Just fantastic to work with!!

Bought my car from Romano Subaru about 3years ago. Ive had it in several times for service- oil changes, factory recalls, one fender bender that sent me to the body shop. Staff is always courteous, efficient, accommodating and ready to answer any questions I might have. Usually I dont get a loaner when my car is in for service, but this last time I did- it went very smoothly and I think I may have to upgrade my Subaru soon- I really loved the Subaru Outback they loaned me for the day!

I was in a bind when my car was totaled a few weeks ago. I then found Romano Subaru and Tony Hill was extremely helpful. He helped me find the exact Subaru that felt like my old one. I highly suggest using Romano Subaru for you next Subaru!

Everyone is always friendly and courteous, from phone calls to schedule service right to escorting me to the car when work is complete. The prices are competitive and fair. I highly recommend Romano Subaru.

I had a great service experience. My service advisor Alec Fitzgerald was great explaining everything to me and very professional and helpful.

We recently purchased a Subaru Forrester at Romano, and it was really a very good experience! Our salesperson, Scott, was very knowledgeable and very easy to work with. We never felt any pressure during the process of looking or making a decision. The sales transaction itself was smooth and painless. We would definitely recommend this dealership and our salesperson Scott.

I dropped my daughters car off a day and a half early since it was going to be difficult to drop off at the appointment time. Just a simple air conditioner evac and recharge. They called me the day before the appointment to say it was done! Great service and everyone I came in contact with couldn’t have been nicer.

We have owned our 16 Forrester for 2yrs, very reliable, efficient and fits our needs. The service at Romano is Top Notch, we needed a oil change and NYS inspection. Thanks to Ryan for letting us use a new Forrester as a loaner we now no what new Subaru is next for us.Thanks again Romano Subaru.

Had a great experience with Romano Subaru. Joe Berry did a great job with my new lease. The whole process was easy and non-stressful. Couldn’t be happier.

Bought a used Legacy from Mark at Romano Subaru two months again and it was a great sales experience. This past week I had some minor service work done and Zach in the service department took great care of me.Great to see outstanding customer service from a business!

Their service was courteous, on time and accurate. I will be returning there again

Romano Subaru and the Service Center is friendly, helpful and extremely efficient. They make everything from the initial purchase/lease to scheduling all maintenance/bringing cars in a breeze to deal with. We will continue to use Romano Subaru for all our car needs. Thank you!

The car buying process was very effective and pleasant. The sales person was patient and knowledgeable. This dealership listens to the buyer and considers their needs when making suggestions. This is our second Subaru from this dealership and would definitely purchase again down the road.

All service department representatives and Subaru mechanics at Romano are top-notch! I’ve never driven away unhappy. They have always answered any questions and kept me well informed regarding my Outback. Thank you Team Rick Rosen!

The drop off was super easy. My service advisor Kassidy was great - knowledgeable and easy to communicate with. Smooth, stress free experience.

Quick and painless experience. Bill Nye made it easy and kept my best interest in mind. I’m beyond happy with my new Subaru Crosstrek!

Super nice salesman, Christian. Transaction was very smooth for me and my daughter. He had the exact Forester she was looking for ready to be viewed when we arrived for our appointment, and it perfect. I would definitely recommend Romano Suburu. It was a pleasant buying experience and we found exactly what we were hoping for.

The team at Romano made my first ever car buying experience so easy and painless! I worked with Christian and he was informative and helpful every step of the way. I got a great value for my trade-in and was able to get a great deal on a certified pre-owned Subaru. I love my new car and will continue to recommend them to my friends and family whenever theyre in need of a new car!

I was very please with my recent purchase of a new Forester. Mark Richardson was extremely professional and courteous. The whole experience was positive.

Even though I didn’t buy my Subaru at Romano, they are always exceptional in the service they provide, and very communicative, as well.

Always have a great experience working with Scott I always feel that he has my best interest at the center of the process, you always work out a good deal works both ways couldn’t be happier with the service or the performance of the vehicle

Everyone I worked with was very professional an a pleasure to do business with very informed an every car on the lot the gentleman I worked with showed me how to use all the awesome features on the outback wilderness (lots of gadgets).The GM worked head over heals to get me into my dream car cant thank him enough alot of phone calls lol but he figured it out Im great full for that I will definitely be doing business with them again.PS if you havent checked out the wilderness outback I highly recommend you do amazing car rock solid all around great car.I love it Thanks guys.

We had a great experience working with Mr Barry . He explained everything very well and answered all my questions. I would recommend him highly, he’s a top salesman. Thank you Joe again and if I have any questions I will certainly call you . I would recommend Romono Suburu to all my family and friends thanks again for the great buying experience .

A couple months ago I went into Romano to look into my options for trading my Legacy in for a Crosstrek. I spoke with Joe Barry, he was very informative and laid all my options out for me. When I settled on buying new, I went in and he walked me through the process of building my Crosstrek and getting it ordered. He made sure to keep me updated while we were waiting for Subaru to fulfill my order.When my car came in, Nael went above and beyond to get me the best possible interest rate he could. The financing process was hassle free, and I ended up getting a rate much better than I had initially anticipated.Overall I am incredibly happy with my experience at Romano and will recommend them to anyone looking for a Subaru.

My experience at Romano Subaru was the best car-buying experience I have ever had. Many thanks especially toTony Hill.

My car was in for a recall. I arrived on time, and was promptly shown the service desk where I signed papers for a loaner car.There was some confusion using the nav system, so Kassidy retrieved my phone cord from my vehicle and I used Car Play.My car was done in about 3 hours. Everyone was very nice and my only comment is that my click was never reset and I was wondering where the time had gone!

Everyone I worked with and spoke to was extremely nice and ready to listen to the problems I was experiencing with my car. They were able to begin working on my car sooner than expected and they had the parts on hand to immediately replace what was needed. They diagnosed exactly what the problem was right away.

I am a long time customer of Romano Subaru and I have never had a bad experience. Very friendly and knowledgeable staff. I wouldn’t take my vehicle anywhere else.

Kassidy was a great Service Advisor. She communicated with me frequently to keep me updated on progress. Our family is very happy with Romano Subaru.

Honest, Upfront, Patient, Kind. The entire team at Romano Subaru was amazing to work with. If you’re looking for a friendly and not pushy environment to buy your car from, Romano is your place. As a first time car buyer, the team over at Romano Subaru made me feel welcomed and walked me through the whole process. I highly recommend Romano over other local dealers because of the environment you walk into :) 5/5

Very satisfied with professional treatment and experience at Romano Subaru.Really happy with resultsThanks Rick and Cassidy

Wonderful folks to do business with! I recommend Scott Stocking as he was also very helpful, knowledgeable, and new exactly what vehicles I was looking for and so gave me a really good deal on a 2015 Legacy with only 28000 miles. If you need a great deal, ask for Scott Stocking at Romano Subaru!

Not great. Its not clear that youre supposed to pull your car into the bay, theres no sign. I parked and walked inside but theres no employee to talk to; luckily another *customer* explained the process to me. I made the appointment online; I was scolded when I arrived and told that I should have made the appointment for earlier in the day. How on earth would I know that? Fix your website so that a customer who indicates the problem is their check engine light gets a message saying make an appointment for 1st thing in the morning! I got no information about my car until the end of the day, when I called to check and was told you were keeping it overnight. Just not an impressive experience.

Service, oil change and tire rotation, went very. well. Counter worker was polite and friendly.Nice job everyone!

For $115 an hour you would expect for the work to be done right and professionally but after doing an inspection they left my 2021 sticker on making me go back a different day to get it switched. Very inconvenient and shows a lack of care even at such high pay rates

Always a fair deal, low hassle experience. I have been a customer for 25 years and wouldnt think of going anywhere else. The absolute best Subie dealer in Syracuse.

They were great, professional and courteous. The car service process was organized and simple.

Great pleasure in our buying experience with salesperson Jason. Patience, politeness, and knowledge on every question asked, and very helpful with an additional car purchase for Mom In-Law, and even giving out info on important vehicle features we wouldnt have asked about. Great staff on all fronts. Would recommend a new Subaru from Romano.

Overall I had a pretty good experience with Romano Subaru. Thanks for everything Christain!

I brought my car in for 12,000. Mile checkup. I was told that my brakes would be needed to be cleaned. When I went to pay my bill I noticed that I wasnt charged for the cleaning. I asked what happened. I was told that my brakes didnt need to be cleaned. I was impressed that they they did not charge me for something that I didnt need to have done. Sadly Im not sure that is how most shops operate. I really appreciated that I wasnt charged for something I didnt need. Thank you Romano Subaru

Staff was great in scheduling an appointment and communicating needed service! Work was completed promptly!

They have addressed every issue i have had with my subaru as well as always making a loner available if needed great customer service

The gentleman I purchased my gasket from was wonderful, very awesome and knowledgeable

We bought the first car I looked at. MikeG was very friendly and helpful.

Picking up my second Subaru. Good people to deal with.

Went smoothly as usual. Nice service people.

The service department was so helpful. They realized the seriousness of our problem and took in our car right away. Kassidy Goodson was exceptional in her handling of our dilemma and keeping us informed throughout the repair process.

Excellent experience all around, Bill is extremely helpful and knowledgeable of what my family and I need, that is why we area combined 7 Subarus from Bill at Romano

Great job solving the problem and you fit us in with short notice because it was an emergency. Thanks for the great work.

Thank you for the great communications Ryan. My day went without any any hiccups!

I have purchased with Romano 5 vehicles over 20 years. And, I use their service center regularly. I have always found sales and service to be high quality, trustworthy experiences.

Romano Subaru is just the best for service and sales . The entire staff works hard to do what is needed for the customer! We, my family, are all super impressed and thankful

Employees were wonderful as always! Very efficient and polite.

Brought Outback in for recall service on passenger air bag. We never use a dealer for regular sevice work and use a personal mechanic for anything that we can’t do ourselves. I was happy that they just made the repair, gave me my car back and didn’t try to sell me any other unsolicted sevices.

Smoothest car transaction ever, and Scott was great! No pressure to buy add-ons, either.

The best experience I have ever had buying a car

Dropped the car off on a Tuesday night for a Wednesday 8:00am service for power loss, android auto connection drops, and traction control engaging even when turned off. Didnt get it back until Monday. Main issue- Car barely has power below 3000 RPM. Informed them it happens frequently and to test drive it until they feel the power loss as it is guaranteed to do so up a hill, etc. Subaru calls stating they could not replicate the issue and I would probably need to test drive it with a tech. I only have 1 vehicle and was provided no Rental despite that being 100% covered by warranty. Had to ask girlfriend to use her vehicle and take more time off work to test drive the car. These guys are labeled professionals and should not need the consumer to drive it..but okay Im fine with this because I can usually get it to happen. Get to subaru and speak with tech and we take it for a spin. Drive car for maybe 15 miles unable to replicate it. Tell Subaru to keep it and update radio, which was never completed even after the android auto connection drops I reported. Additional to this shenanigans, Subaru says traction control button pretty much does nothing in 2018+ models, which helped them achieve their 5 star safety rating. so basically they toss a traction control button on there for nothing, because it will ALWAYS kick on. dumb as hell.. Anyways, they keep my car and I finally get a call Friday, but only to ask how my service went. I told them hmm, wild... I had no idea because I still dont have my car. Lady on phones gives me a hmmm and says she will figure out whats going on. I then get a call 15 minutes later from a tech and one minute later another service call asking how my service was, despite still not having my car. I picked up my car because I couldnt stand the poor technical services they offered. That day the car starts having power loss issues again, but since they dont have rentals, I couldnt take it back.. They should be more willing and able to troubleshoot issues, provide rentals, and be able to troubleshoot issues with what Ive reported and test drive it more than 15 miles for an issue. They could at least check plugs, the exhaust for any clogs, electrical issues, ECU upgrades etc, but I had to mention these suggestions to them, not the other way around. They also said the clutch housing has a lot of dust and the clutch engages higher than normal. I said okay and kept my mouth shut, because I know this new 2020 Subaru clutch is junk compared to the 2011 I previously owned. Sorry for the rant, but their service in summary is trash. I would find another dealership to go through.

I came in for a routine car inspection and didnt really expect much, except to be in & out in an hour. It turned out to be about 2 hours, which mightve upset me but my service advisor - Kassidy Goodson - was so outstanding that I didnt mind the wait at all. As soon as I pulled into the parking lot, she noticed I was in the wrong place and directed me to the right location. Then, without being approached, she returned to advise me on what I could do to expedite the process, and then took responsibility for the delay & gave me a discount. Again, I didnt expect much, and I certainly didnt expect to want to write a review for routine car service, but Kassidy went above & beyond and made an ordinary inspection extraordinary. Shes definitely 5 stars!!!!

This is my 5th Subaru and my 3rd from Romano. Mike Gee is outstanding to work with and the service department is excellent.

Definitely an awesome experience! Will continue having my car serviced there!

Ive been buying/leasing cars from Romano Subaru for the last 10 years, and will continue for the next 10+ years. Completely satisfied with every vehicle. Thank you!

Staff is always so incredibly friendly and helpful, just all around great service.

Gotta give a shoutout to Zack in the service department. I was not an easy customer to deal with when my air conditioning failed right after I had my 2015 Crosstreks transmission replaced at Romano. Zack was very understanding of my frustration and was adamant about figuring out and fixing whatever was going on with my car. They gave me a loaner and dealt with my extended warranty company and the shop that had last worked on my air conditioning so I didnt have to.

Good quick service from sign to pick up.

Romano Subaru in Syracuse NY is an outstanding Dealership. The customer service by telephone and in person were the best I have received from Salesman: Joel Surace, Business Manager:Neal Abraham, and Title Clerk: Karli, as well as their Internet Team and other employees that were extremely helpful. I was interested in purchasing a Jeep, Toyota rav4 or a Subaru. After searching online, going to the other dealerships, but I just wasnt sure or ready to purchase one of these 100% safe, comfortable and reliable vehicles. A few days later, I visited Romano Subaru and my buying experience improved within 2 hours of my stay there. I thank You Father of my Lord Jesus Christ in Heaven for Each person that spoke with me, And I compliment them withFIVE STARS and the Romano Subaru Dealership. Thankyou. GtG.

Great service. Brought my car in to get checked up due to some problems. They fixed the issue and did some other recommended work aswell as inspected it. Overall they were great. Definitely will use them again and recommend them to others. Quick reliable honest.

Car needed repairs, but they did a good job doing the repairs

Great service but didn’t do my recall

5 Star all the way! Our salesman Tony Hill was amazing and made the experience easy and comfortable. Great job!

I am on my third Subaru purchase. The 1st and 3rd cars I have purchased from Romano Subaru. I feel their sales department is willing to work with you. The dealer I worked with did not try to force me into buying something I did not want to buy or could not afford, unlike another dealership I visited. He worked with me in finding my car and best price for me.

Always great service from polite, professional staff!