HONOR YOUR RETURN POLICY. 5 day returns on unused parts. I didn’t use the part, I hooked the valve up to my washer but never put any electricity or water through it. DID NOT USE IT. Noticed after that I needed more then this part so tried to return it. I was told the return policy is unused or “uninstalled). That’s not written on my receipt.On top of that when I exchanged some angry words with the employee over it and left HE FOLLOWED ME OUT TO MY CAR. He had something in his had (a pen, maybe a screwdriver) and was still cursing at me. I met him halfway to my car as I feared he was going to damage my car with whatever he was holding. He continued to approach me but I wouldn’t let him get closer to my car. He continued menacing me and threatening to hit me saying “I should shouldn’t I?” and calling me “handicapped guy” because I have a handicapped sticker from when I was hurt in the Marines. I called the police who never showed up. Be warned about the bald wanna be muscle head with glasses in here. He is going to hurt someone.

Have been ingrained for years to search online and order what we need. Spent hours online and phone trying to figure out proper part and order to no avail. Called APW and Tommy was friendly and knowledgeable. Original was not available and double the cost. Tommy found a comparable replacement and assured it would work. So had part same day, (waiting on the counter when I walked in). Oven is fixed. Will now check local before wasting time online.

Extremely helpful and knowledgeable woman helped me. I didn’t have the information I needed but she figured it out. Told me to call when I got home to confirm I had the right part. Very friendly.

Outstanding customer service, willing to spend the time to ensure you have thr correct part!

Spoke with Tommy help me with my washer and dryer also help me fix the stove a bout a month ago everything’s been great so far thank you

Was able to answer all my questions. Had all the produxt knowledge

I was looking for a part to fix my refrigerator. It turns out it doesnt exist but the gentleman there took the time to research the issue and contacted the manufacturer to be able to tell me that. I couldnt have asked for better service. At least now I know. Ill go there again any time I need an appliance part or advice. And I wont buy that brand again.

Place was so so helpful told me everything I needed to know and had all the parts! And they were open on Sunday!! Had to replace drums on my dryer and just by helping me saved me hundreds! Highly recommend

After buying parts from the Shop City store for my dryer they told me about the store in Westvale Plaza. It was just down the road from Warners where I live.. Came in to buy a filter for my fridge and got an original Samsung refrigerator filter. These guys/ladies are the best!!

I needed an appliance part urgently and called in for availability. Brian helped me out by looking up the diagram so we can figure what the part was called. He took time to find everything for me and at an extremely reasonable price. And it arrived next day. To say that customer service did an amazing job was an understatement. The part he found fixed my issue so I am extremely thankful. Highly recommend calling these guys if you need any parts.

Great staff, very helpful, knowledgeable, and pleasant. Rarely do they not have what I need in stock.

Very professional and helpful staff both on phone and in person.

I would have given this business no stars, but that is not possible. The issue I have with this business is I ordered 2 parts from them because they had them in stock or would be getting the parts in a day. I get the parts and take them home only to find out one of the parts is defective and the other is not even what I ordered. Then, I have to travel back and give them the defective part. This put me out 3 days without a working dryer. So I asked for a refund and the only way I could get one is if I removed my review from Google.

Have bought from the location in Shop City and they were awesome so when I heard they opened in Solvay I was so happy since it was on my way home from work. I stopped in to pick up a handle for my dryer that I have in one of my rental units and they had it in stock. Friendly service and clean store. I’ll definitely recommend them to all my friends and family.

Stopped in last Saturday because my husband needed me to pick up a part for my dryer. I of course didn’t know what I was getting. I talked with the owner and he knew exactly what I was in need of and had it in stock. Now that’s customer service. It’s not very often now a days the actual owner of a business helps you out. Thanks for all your help and making me look good to my husband. I’ll definitely tell all my friends and family how you helped me out!

Needed a bearing kit and install tool for may washer. Everyone else wanted to sell me the tool for over $120 that I would only use once. Appliance parts warehouse rented me the tool for $40. Thanks for saving me over $80!! I highly recommend to all my friends and family.

Great customer service and very organized. I’ve been in for 3 different parts and they’ve had them every time. Nice to know I have somewhere to go when I need a appliance part.

Great place to find the part you need. They are always so helpful. Thanks for making it so easy to get my dryer fixed!!!

Great service, and Dennis was very knowledgeable.

Went in today. They had exactly what I needed. Knew how to answer all my questions. Printed diagrams for reference and didnt try to sell me thing I didnt need. Hope I dont have to go back but if I do I will go here first.

Great customer service! I can’t believe I walked in and they had my washer part in stock and my husband fixed it the same day...now to do laundry! Thanks!

We were in the process of moving and I told my husband to be careful with my dryer...when he went through the doorway he smashed it into the casing and it broke my handle into pieces. I immediately got online to look for a parts store. I saw Appliance Parts Warehouse and how great their reviews were. I gave them a call and within a minute they found my dryer handle. I ran down there while my husband was dropping off my dryer and by the time he was done dropping off my dryer, I was back and he had the new handle on in seconds! Thanks guys...you saved the day and my husbands life...lol.

Excelkent service and advice !!!!! My new go to store for appliance parts!

The bake element blew out in my stove. I live near Onondaga Hill and found this appliance parts place in Westvale Plaza at the end of Fay rd.. I called with no model number for the stove and Tommy said just bring in the element and hell try to match it up. When I brought in the bake element he went into the back and I peeked through the window in the door. They had elements hanging on the wall that probably was 12 feet high and went the length of the backroom! They had my bake element and my guess every bake element ever made - lol. If you need any appliance parts I highly recommend this place!

Needed a bake element for my stove on Saturday. Chuck was able to match up my back element with no model number. If you need appliance parts these guys have it. Thanks!!

Very quick and convenient! Didnt know this place was here till I googled it but so glad I found it!

So much help and support set me up!

My dryer broke and I needed a heating element, I came to this location and they had it in stock. This place is awesome.

Knowledgeable staff, has what you need- saved me hundreds

Promo service & reliable

Very knows

Great place