This is the 3rd time that Ive brought my truck in for service at Sutliff GMC and I have to say, that they have been great to work with. Most recently I had the catalytic converters replaced on my truck under the GM warranty (Jim was my point of contact), and the process was seamless. They did an excellent job diagnosing the problem, ordering the replacement y-pipe and performing the repair quickly and properly. They never try to push additional add-ons or other service on you and are just down right easy to work with. I have had bad experiences with other dealerships in the past, but I have to say, so far Sutliff GMC of State College seems to be one of the good ones. Ill be using them for all of my service from here on out. Thank you!

Typical dealer owner. Some great salespeople and some management and service. But the owner is destroying this place.A Former employee

It appears that they are no longer in business? Signs changed. That is unfortunate because I always thought they were the best dealer and service department in town

Brought my classic muscle car in for state inspection. The service staff always takes extra care. I wouldnt hesitate to bring any of my vehicles to Sutliff.

Purchased 2019 Gmc Sierra which I traveled 3 hours to get because it was only color for the right price(truck was used about 9k miles).To my disappointment they did not fill my truck up with gas at delivery was a little over 3 quarters.,my oil life read 58% life remaining, and my inspection stickers were not updated(4 months out ).So how do you think I feel?There professionalism sucks.They may have not even serviced my truck prior to delivery. OH Well!,I STILL LIKE MY TRUCK.I could write more but I will leave it at the...Beware!

Sales rep, Jim was outstanding - attentive to my needs and made the whole experience smooth, professional, and efficient.

Dealership has an Go Out of the Way attitude for the customer!From the Service staff, Shuttle runner, ALL worked with me for the repair of my car. From dropping in with the needed repair to the ride to pick up and return from needing a rental, A Plus! I didnt deal with the parts department due to Jim at the service desk handling it for us! Extra parts follow up was needed and handled.This was a bigger job and communications between the dealership and me was key, and Jim was great! He was calling me with updates before i was thinking of nagging him!The dealership worked with my insurance company for rapid resolution as well.Please loan the Service Department to the Street Department as the concrete that wrecked the front end of the car would have never been such a hazard! Attention to detail is appreciated.Great job by a great team! Met my expectations! Thanks to ALL involved!

Was having some serious issues with my car one morning and the crew at Sutliff was able to get me in the same day. Worked with Gregory Lang to get my car checked out to figure what the issue was. He kept me informed, gave me appropriate inside to the cost, and was able to get me a ride back home while they inspected the vehicle. Car runs like a dream now and feel as though Greg and his team really did a great job from start to finish. I even got a car wash out of the deal :-). Also, Jim, another service rep, brought his wonderful personality to the experience as well.For reference I have a 2001 Buick, and its 2019. Car runs smoother than it never has before.Thanks folks!

Went smooth and timely. Staff always friendly!

Nice place to get work done. Changed our DEF under warranty. Did great job. Clean shop and truck came back clean also.

Took care if the issue and kept me up to date throughout the process

Nice place, friendly staff. Got a nice vehicle with not a whole lot of miles for a good price. Ask for Debbie tell her Jim Chapman sent you.

Joe made buying our new 2021 Yukon an easy process.

People are really very nice go check them out

Such a great experience. Really helpful and friendly staff. No pressure, no bull. Highly recommend.

Thank you, thank you, thank you!We are visiting State College this week and the air conditioning went out in the car. When I called Sutliff, the service department said they were full, but would fit us into their schedule. The experience was the best we could ask for. Everyone was so courteous, the service people keep us notified of what was happening, kept asking if they could do for us to keep us comfortable, and the waiting area were very comfortable. We cannot say enough for the experience we had. The service department made us feel like we were a long-time customer.Thank you again!

We love our Buick and the people here are great. They’re friendly, warm, and the shop is excellent! It’s amazing how different salesman can be when they don’t have to convince you to buy their product. Kid friendly waiting area with amenities makes waiting for your car to be serviced relaxing!

Have nothing but good things to say about Sutliff. They were very friendly and both Patty and Brittany were able to help me with all my needs and getting me the best deal they could. I will definitely be returning here in the future

Went in for a simple computer scan and apparently it’s $120? Very disappointed they did not let me know of the price beforehand. I should have gone to autozone for their free scan 😡. Also they do not accept many warranties and this makes things extra frustrating.

Lee was a great sales person! I initially went to the dealership to test drive a Buick Encore based on talking to Bob at the Grange Fair and sitting in the car there. Lee left me take a long test drive to get a proper feel of the vehicle, plus he went over the car and told me how to use various gadgets and answered any and all questions. I left there to test drive vehicles at other dealerships and was impressed that Lee didnt pressure me to buy but left me with information and told to contact him. I came back later in the day to purchase and before I left, he went over the vehicle and how to program stuff.

We just purchased our second vehicle from here. Staff is helpful and friendly. Had some issues back and forth for a few weeks on what would work for trade in and keep in our price range and Brittany managed to push it all through for us!

Lee was a pleasure to deal with and the dealership was very supportive throughout the purchasing process. Offered all available discounts immediately, didnt bicker over minor difference in trade-in value assessment and made the entire process incredibly easy. I am thrilled with the new truck and even more so with the new relationship with Lee and the Sutliff GMC team.

I absolutely love Sutliff! Jim is always my go to guy to speak to in maintenance. They are always very polite and answer any questions I might have. They are the true definition of Cadillac Comfort.

I bought a used truck there in September 2019. Everyone was extremely helpful and honest. I will go back for my next vehicle.

My husband and I recently made the decision to purchase a Cadillac SRX. After checking the web for dealerships near or in State College we went to Sutliff. Our experience with our salesperson, Joe I, and all the staff was a really positive one. Joe was knowledgeable and funny and straightforward. Sealing the deal on the vehicle was interesting, is it ever fun?, but in the end we came away with the keys. I would recommend Sutliff and their staff to anyone looking for a vehicle. I love my new car!!

Great place to go for a new or used vehicle. Highly recommend this place

Awesome!! Up until now I had never met a dealership that was interested in customer service at an unsurpassed level. I am pleased to say we have had a wonderful experience with Lee and the rest of the staff at Sutliff. Lee didnt try to sell me anything, but instead helped us find a vehicle that met our wants and needs. His product knowledge enabled us to save money and met our needs. We are very pleased with the whole experience.Thanks Lee and staff.Mike & Debbie Jessup

The whole experience was made very easy and everyone was nice. The 5 star happened because Brittany Pryde in finance was absolutely, hands down the best to work with! She is kind and funny and goes above and beyond, she even helped me switch Over my car insurance when I was having trouble & then peocedes to ask if I’d like help getting things out of my old car. She turned a 4 star experience into a 5 star, highly recommend working with her

John is always very pleasant to deal with and makes you feel welcome as well as accomodating to our needs. I appreciate the shuttle service and driver as well for a dependable way to leave my car for service and to get back in a safe and friendly manner. No complaints about the service department what so ever!

The best cat buying experience I ever had. Our sales associate was Lee and he was really great to work with. He knows the vehicles and really helped us out with our decision. I would recommend if your in the market for a new car, go see Lee.

This is a very nice place. My truck broke down on my way to work in Penn State. I had it towed to sutliff Cadillac, GMC and Chevy and they had it fixed before the end of the day. I am very thankful for their help

Our experience with Sutliff was fantastic. We knew exactly what we wanted and John found that for us, in an extremely timely manner, at the right price. I would highly recommend working with this dealership.

Work was done quickly and professionally.

Very professional and friendly staff and excellent service

My salesman, Lee, was very knowledgeable and friendly. He made the sales experience very comfortable and pressure-free. I will definitely return to Sutliff for my next vehicle purchase!

I had the problem with my Buick car that was related to coolant leaking. However, I have received a highly unreasonable quote from Sutliff Buick that required a replacement of at least 5 items. The quote was for ~ $1,100. Naturally I declined the proposed service as it did not seem to be correct to me. Indeed, when I brought my car to another shop the problem was fixed for ~$300 as only an elbow connector needs to be replaced. Overall, I expected much higher professionalism from the Buick dealership especially when I was still charged $90 for diagnostics.Update: Good service after that

Ed Mills (shuttle driver) came to my rescue and provided excellent customer service! I asked that my vehicle not be washed because I just had it detailed, but as we pulled onto the lot I could see it sitting there soaking wet...ugh!...and I mentioned it to Ed. He took it upon himself to get two towels and dry my vehicle for me in 20 degree weather. Thanks Ed! :)

First time car shopping in ten years. Fell in love with an Acadia online. Went up to see it (drove an hour and a half).. and the entire staff was super friendly and helpful, from the beginning right until the end. When its time for a new car, I will be back. Lee and Rob were great!

The salesman Lee was very knowledgeable about the features of the vehicle and the staff at the dealership were all great to deal with. They gave a me a tour of the dealer and showed me where parts and service was located and explained the process of having my vehicle serviced. I would highly recommend this dealer to family and friends.

Excellence in service and decor. Sutliff is truly a top-notch organization.

Our last two cars came from Sutliff Buick. The sales team, administrative team, and service department are wonderful to work with. Their waiting area includes a family section that is perfect for folks like us with one vehicle who have to wait on site during service. They always give you a free car wash pass to Redline too :)

Easy to deal with during the purchase. Convenient service appointments.

Weve been here twice for repairs to our Chevy Captiva. The service is excellent, from the front desk to the work received, I have no complaints. I highly recommend Sutliff!

Great Dealership! I drive an hour for service ..... I have 3 Dealerships that are closer to me .... they are Not even close to the Quality of Sutliff! Open Saturday Service Department is Great!

Great flexibility in scheduling service. Quality work completed quickly. Thats why Ive been going to Sutliff since dealership opening.

Just bought a Buick Encore - the second car we bought from Sutliff and from Bill Edmiston.Very personal service from everyone at Sutliff. They went above and beyond. Bill spent over an hour with us showing us how to work all the features of our new car.Not one complaint!

Great services and always will to discuss any questions, no matter how small. Great job all around

Our Equinox died on us, and without an appointment, we had it towed to Sutliff. They got it right in, one day before the big storm, and while they told us they probably wouldnt have it fixed until after the weekend, they rushed the part and got the work done the next day. Literally hours before the storm blew in. They went above and beyond, did a tremendously professional job, and were the nicest crew to work with. I couldnt be happier with my experience with them.

We shopped for weeks and did not find a better deal than at Sutliff GMC. Our salesperson was very friendly and knowledgeable. We were very well treated by the entire staff at Sutliff. Although we live more than and hour away, we would make that trip any time to get great customer service.

Sutliff did a great job and came in under their quote! Very pleased with the work they did on the truck.

My rear differential was failing on a Terrain lease. The team at Sutliff worked to get the part for me which was on back-order and even gave me a loaner car in case it snowed. The Sutliff service department always had my best interests in mind and did their best to remedy the situation despite the fact that the part for my car was on back-order.

Total respect and ready to please

Insists on a glowing recommendation on survey, first sign of an issue, they turn the other cheek. Very disappointed in GM/Buick! Should have trusted my instincts and stayed with my dependable Ford Products!!!

I was traveling out of town when my car began to have issues. Service dept took my car right in, found the problem and provided me with a loaner that I could use. The loaner car was really nice too. Everyone is so nice.

Great communication with what my truck needed for warranty work. Speedy service.

I just bought a 2014 GMC Sierra DENALI from this dealership. My sales consultant was and always will be John Marsdon. John worked very hard to find the exact truck I was looking for and gave me an incredible deal! Subsequently, he provided me with a great buying experience and stellar service even wiping down my shiny new chrom mirrors. I would recommend this dealership to anyone! A+++

I have personally leased 4 cars with Bill E. through this dealership, my mom has leased 2 cars with Bill, and now my husband and I just went there to get his new vehicle. Bills knowledge of the vehicles on his lot never ceases to amaze me. He also knows how they compare to the competition which allows him to answer questions that sometimes the competition doesnt even know about their own cars. We have never felt pressure to buy on the spot. Test driving has always been encouraged and we have never been made to feel that we are wasting anyones time. On top of all that, the service department is superb. John has been there since I got my first Saturn back in 1997, and Jim is great at explaining what needs to be done and how much its going to cost and they all treat me with respect, unlike other places that have talked down to me because I am a woman. We buy GM as much for the dealership as we do the cars.

Brought my Malibu in to have the exhaust manifold replaced. They had the parts on stock and had the work done same day. The staff were helpful and personable. Id suggest bringing any GM vehicles here.

From my first step through the door, to the close of my deal, I experienced friendly, courteous and professional service. This was the second vehicle I purchased from Sutliff GMC and the experience was delightful both times.

Very rude like I was wasting their time. Said they stopped doing car washes most dealerships wash their cars. Had the vehicle checked by 3 other venues and they all had similar summaries of the issues with my vehicle which this location failed to see during their free contemporary checks. Load of bull

Great experience, probably the best car I ever owned. Staff is remarkable. Thank you

Sutliff always takes good care of us love the snacks and TV in the waiting area

Bought my car there from Bill E. and they do all my service work. We love John and the guys in service.

Quick resolution and explanation of problems encountered from a different garage.

These guys are great! I went in without an appointment and they fixed me right up. I was from out of town and I tried the local Chevy dealer (Stroker?) since I had a Chevy but they did not want to help. The person who answered the phone was hurried and obviously did not want to be bothered by someone in need of immediate help. Sutliff Buick GMC Cadillac not only got me on my way for a lot less than I expected, but seemed to truly care about getting me back on the road. Thank you Sutliff!!!!

Had the weirdest encounter with the scheduling service manager. Asked if they would do the maintenance on my Equinox, said will call back, never did. So I stopped by at the shop. Then He took an almost accusatory tone with me. Kept saying he wont do warranty type repairs on the car, without having looked ad the car and even though I told him all I came in that I was in the 1st oil change on my 2017 Equinox. Felt like he pushed me to Stocker Chevy, even though a Buick/Cadi shop should be able to perform this task. He had a accusatory weird stance, almost felt like i was doing him wrong by asking if Sutliff can do the first maintenance on my brand new Equinox. Needless to say; wont be going back for service. Stocker was a bit of a longer drive for me, but had me in and out in jiffy. I guess The service managers mission is accomplished.

Staff were all very pleasant and helpful. Great experience.

The guys at the desks are always on top of things and explain repair needs and options very thoroughly.

The service team is outstanding--helpful, friendly, knowledgeable. I trust them all completely.

Very satisfied with purchasing experience.Highly recommend sales consultant Bill Edmiston.

All the sales people (especially Joe) and service department(namely Rich) people are AWESOME

The gentleman in service are very friendly and helpful!!

THE SERVICE DEPARTMENT IS FANTASTIC.

Bad salesman waist of my time.

I dealt with John Marsden who was very warm and welcoming- he gave me a great deal too. Thanks a lot!

Drove over an hour to see a car they had on hold for us. As soon as we got there they sold it right infront of us I will never do business with them again.

Need to get rid of a crooked sales lady

Good guys...best car buy ever. See Bill

WORST EXPERIENCE EVER, and I have owned cars for over 40 years. Went to the service department for a minor reset after a repair elsewhere. The 3 men at the desks never heard of the reset i needed. Told me my mechanic of 4 years messed up the car and I would need diagnostic checks of $89 then they would fix the problem. Went to Stocker and they heard of the reset so I am going there.

Very appreciative of their helpful service!

Great Job

Very efficient and friendly service

Great place to do business.

Did emergency repair to salvage vacation. Thanks

Honest, Efficient and Cost less than others

Courteous, prompt and business-like.

Friendly, experienced sales and service staff.

Excellent customer service!!

Great service!

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