We have had insurance with Farmers for years, but only with this agent for maybe a year. We were transferred to him after our previous agent left. Honestly, we are pretty low maintenance and havent had to make many changes before so we hadnt had any issues. However, we have been requesting some coverage changes since February that have still not been made. We have called and emailed MULTIPLE times and each time been assured it would be taken care of. But here we are months later and still being charged for Junes insurance for a car we sold in FEBRUARY. If you need an insurance agent....go anywhere else.