Dont do business with Deana Hill, she has lied about claims then tried to put us on probation for claims we never made. We like State farm but not this agent. She also didnt follow through with other requests which created a lot of issues.
Deana and crew are the best! Ive had insurance with Deana for a long time and Ive always had great service from the office staff. But you dont know how good a business is until they go to work for you. I have recently hit a little bad luck and have been involved in a couple of accidents. Deana has been amazing through both. Accessible after hours, very knowledgeable with the insurance process and able to take a load of stress off during a stressful time. Highly recommendable in my book!
Deana and her team are the perfect agents! They are incredibly knowledgeable and responsive. If I have a question Deana responds almost immediately with an answer. I feel like she is a member of my family, as she always has my back and makes me feel secure knowing my assets are insured. Thank you Deana for the best advice and coverage!!
Never had one single problem with this agent and all the employees at the office were 100% accommodating and informative! They took very good care of me as long as I was a customer with state farm!
I have nothing but positive things to say about Deana. My wife and I were hit by another car and their insurance company was giving us a lot of trouble. Deana gave amazing advice, took action, and followed up with us to make sure everything was sorted out. She was honestly a huge lifesaver, she was helped us fight to get a fair value for our car than the lowball number the other insurance company wanted to give us. Deanas great!!
I was frustrated with another insurance carrier. So I reached out to her office and spoke with both Deana and Jalynn and they were very helpful! Not only did they explain everything to me they also got me a significantly lower rate than what I was currently paying. Getting a quote from them is definitely worth your time!
We use State Farm Insurance and recently had to make an adjustment in vehicle coverage. She was really quick and helpful. She knows her job and is very friendly.
Do NOT use this insurance agency! Customer service is very unhelpful and unprofessional. Cancelled my insurance policy due to selling my car and they proceeded to charge me for the next four months! No note was left on the account of the cancellation and I was therefore out of luck on getting any kind of reimbursement. A confirmation number or email was not offered and when I asked for one they would not provide one. This agency does not take care of their customers and is very irresponsible. They were also unable to explain why my insurance rate kept going up. It went from $60 a month to $120 within a few months. No explanation provided. This agency has been nothing but a pain to deal with!
Great customer service
Thank you to Deana and your team for saving my father over $600 per year on his auto and hazard insurance. You made his day, and made me look good for suggesting the change. Five Stars!
Needed insurance for my drone, came right when they were closing and Jalynn was helpful and stayed after to get my policy taken care of. Great customer service!
Great people to be around and a very friendly environment recommended to anyone
I was involved in a serious auto accident out of state...Deana and crew took care of the worrisome details...My car was replaced in a week...The doctor and hospital bills were paid with out any hassle...Im a believer in having as much insurance as possible...Being in an accident with injuries is very expensive and can ruin a person financially very quickly...A phone call to Deana will be the best call you can make if you are interested in honest, fast coverage and being treated like a family friend
Always available and willing to help!