The speed and reliability were fine (not great, but ok), but the bill keeps increasing with overage charges and when I wanted to get a better plan, the price was outrageous unless you were a new customer. They wont give you the good rate. Getting folks to use your service is important but proven customers should get a break. Loyalty is a two way street. Im went with AT&T
The internet is fine. We never have an issue connecting, but if you have an issue good luck getting it fixed over the phone. Their customer service is ridiculous. Long phone calls, lack of communication, and a struggle to get what you’re needing done. If I would’ve known it would’ve been this difficult I would’ve gone with a different internet company.
My internet goes out multiple times a week and I work from home. I always report my outage and the estimated time until it’s resolved is always like 3 hours. It usually is fixed within 30 minutes or so but they don’t notify me of that except through text like 4 hours after it has been fixed. Totally unhelpful and unreliable. Choose someone else for service.They also charged me $50 to have a tech come out and do nothing after I told them not to send one. They have horrible customer service and then charge you for it.
I strongly advise anyone who is thinking about Mediacom service to read the reviews.AT&T is more reliable and has better customer service. This monopoly must end.
I absolutely loath talking on the phone, bit anytime Ive had to call customer service, usually because I cant remember passwords or some other user error problem, they have always been nice and helpful. Their staff at the office has always gone above and beyond and with a smile on their face. Prices for stuff are a bit steep but they offer the best service and quality of service for me so it makes up for it in a way
Ive always experienced great employees whenever I go in with questions or to pay my bill. They are very helpful & knowledgeable.
Ive been a customer since moving here 4 years ago and honestly its been a smooth experience the entire time. Both desk staff on the office and the techs that come out to set everything up have been friendly and knowledgeable. Jeremy especially really made everything clear and smooth for us when we went in.
Repair service was prompt and the tech rep was really helpful, teaching us things to help us use the service effectively. The tech rep, Christian, was personable and did multiple diagnostics to make double sure all was running well. I have seen high standards of customer service today!
They NO CALL NO SHOWed the install appointment, and act like I need to help them out. Who is paying who here? In the past 10 years Ive had three mediacom install appointments in this town, they have failed to make it to any of them on time. Customer service is non-existant or at best a call center dead end. Monopolies are bad for efficiency, perfect evidence of that right here.
Ive been a Mediacom customer for several years. When I started I bought my own modem and router. After a few years I started having connectivity issues. I called several times and was advised my equipment was outdated.So I bought new equipment directly from mediacom. And they were right! I havent had a problem since!
Do not use this service if you work from home. The connection randomly drops out and leaves you hanging on meetings and other important items that depend on a solid internet connection. They also have no interest in actually fixing their service or righting any wrongs for their customers.
Really a shame that these companies form local monopolies. They dont have any incentive to provide any sort of decent quality service and clearly cant find the motivation to do so without it. Disgrace of a company. If you go through them youd better hope you dont ever have any service issues because they dont seem to think its a priority to uphold their contract. For as overpriced as their services are youd think they could afford to actually reliably provide a service.
I pay $94 for internet that acts like it doesnt want to work. Ive upgraded the modem and bought my own Router to better my experience to no avail. Might as well not even have internet at this rate that my internet runs.
I tried this company for just over 30 days and had nothing but problems with my cable service. Even though I dont have cable their policy requires a 7 day disconnect notice. So I will continue to pay for something that I dont even get to use. Not happy to say the least. I would do yourself a favor and not go with company. I hope your experience will be better than mine.
If I could leave no stars I would! Worst service I have ever experienced charged over and over for what I told I wouldn’t be charged. Service fees for 50 bucks at random and the worst internet I’ve ever had don’t use this company!!!
They have the highest speed residential internet no matter what AT&T claims to offer. The service is 99% reliable. Unfortunately when its down its a pain to get help. First you listen to an annoying voice response system which has difficulty understanding human voices, then you get routed to a live person and on the way your call is dropped. Then you have to call back and hope you get through this time.
One of the worst cable n internet places Ive ever dealt with. They take full advantage of the fact theyre the only choice in town. Internet service was so bad my grandson had to stop virtual learning. Raised my bill $50. Because Id been with them a year. What a reward for loyal customers
Horrible and unstable Internet can only run a single device at one time in order to have decent internet. Dont recommend this company to anyone that plays on any sort of console/device.
Im actually very very happy with Mediacom these days. My router went out after an electrical Storm. I had no problems getting a replacement device that same day. I just took my old non-working one in and dropped it off, and they gave me a new one. Easy peasy and awesome!
Went in turn turn in equipment while cancelling service. They want also the old modem from YEARS ago that THEY told us to throw away when the new modem arrived in the mail. Im not trying to be combative so says the employee at the office. Really? So, you are contradicting what we were told by YOU, then giving us grief for following YOUR instruction. Hours on the phone wasted. The service is horrble, we have constantly had to reboot the modem esp. in the last few months.. When you call customer service they will tell you their is no outage in our area, but we spoke to neighbors & theirs is out also. If you call in to customer service, they try to sell you all kinds of things when all you want is for the internet to work. Dont be fooled by the special cheap price to start service, the costs have gone up extremely, even when we got rid of cable and only have internet. DO NOT USE MEDIACOM!!! There are too many other cheaper options with better customer service and most importantly, internet that works. Vote with your wallet, everyone.
If I could give zero stars I would. Ive never dealt with a worse internet connection than these guys. Not reliable what so ever.
Abysmal internet. Worse, often nonexistent, customer service. I am seriously considering going back to just using a hotspot through my phone. Thats how bad the 100 Xtreme is here.
In November 2020 during I returned Mediacom property(modem) to them. I dropped the modem off in the dropbox out front of the business as told by a letter posted on the door to the business. I should have followed my first mind and gone inside to turn the modem in and get some paperwork. But because of COVID, I thought I was doing the right thing to help prevent the spread.In contrast, I tried to use my VA loan to get qualified to purchase my first home and be informed that I owed Mediacom $139.00. I called and spoke with a friendly customer service agent, and I questioned the charge. I explained that I turned in the equipment at 1522 S Enterprise Ave, Springfield, MO.I didnt receive any communication from Mediacom saying that the equipment was not returned. There is nothing that I can do with their modem; its deemed useless once your service is disconnected. I want Mediacom to do the right thing and right their wrong.
The people who work at the front are always nice, friendly and helpful.
Had good service and it worked well enough, but they do not reward members for there loyalty. They jack up your rates to ridiculously high prices my 1 gig plan was 80 and they want to raise it to 100 then to 150 in year 2. Why whould I pay for that? Im switch to another provider to get it cheaper.
My fiance and I have had a great experience with Mediacom. We moved into a new apartment and called to have the WiFi turned on-- Mediacom was quick to answer, quick to set up, and friendly throughout the entire process.When the connection failed (as we were warned by the landlord it might), we called in and were given great customer service. Because the representative could not fix the problem over the phone (due to it being a hardware issue), we went to the Springfield location and were given a new router and power cable for free.All three representatives were helpful and polite and resolved our issues quickly.
Horrible service. Called to disconnect my service and they bill me 2 years later for it by taking me to a debt collector when I didn’t get one bill telling me I owe anything. Absolute scammers. Don’t go with them you will have better luck with AT&T.
Guy at counter was rude but last who ended up helping me was awesome. Hopefully he was just having a bad day.
Ive been a customer for 5 years. Customer service used to be great. I was able to get another good deal and better package after my first 2 year promotion. The representatives did what they could to keep me. Now suddenly only local channels are showing up and Im told I got all those other channels for free for the last 5 years. I signed up for a specific cable package for a reason! Im not paying over close to $110 (I used to pay $65ish-74) for internet and only local channels that I can get with an antenna. I was just told it was a glitch.I agree with many people that long time customers are treated worse than new customers.
Easily the worst company I’ve ever given money to. Good luck trying to access your mobile account or even trying to get ahold of them over the phone. To top it all of Internet speeds are terrible. Wouldn’t recommend.
Terrible experience with Mediacom. Every night when I actually use my internet it cuts out and doesnt work again until the morning when I go into work. I will be asking for a refund or money returned tomorrow morning. I do NOT recommend Mediacom. If you can help it go elsewhere for your internet, they obviously dont give what you pay for. This is a bottom.of the barrel company.
Good to deal with. Good customer svc. Im a fan
Mediacom is one of the laziest companies I’ve had the pleasure of throwing my money down the drain for. Their app is slow, crashes, and quite often won’t allow me to even log in. The customer service, while local, is half-hearted and not at all proactive nor concerned about the customer. If you have the ability shop somewhere else...this is from a 2 year long dissatisfied customer.
The service itself isnt terrible but the customer service is abhorrent. Just terrible. They hang up on you and repeat their scripted lines. Zero help. Just go with a more expensive outside service.
Do I really have to describe why I gave Mediacom one star? If you’re reading this, then I bet you know why.
Every year I have to fight to keep our rate down. If you are a New customer ya get a deal. We are a long turn customer (over 30 years) we pay our bills on time every month. And they almost dubbed our bill. As a business owner I love to get new customers and take care of my old customers. I wouldnt recommend Mediacom to anyone. We are shopping around. I think we are going to change to ATT.
Lady at customer service was nice, polite and helpful to my issues and my sons issue of not being able to get our bills and or log into account online..
It took 3 calls and talking to 3 different people to finally get an answer to my question as to why my service was turned off when I paid the bill on the phone!!! These people need MORE training.
I got this internet for free because the apartments im living in pays for it. I feel sorry for anyone who actually pays for this though. Its the worst internet Ive ever used. It constantly cuts out and the internet speed isnt what its promised to be. Its actually much slower. So I dont recommend this company to anyone.
I like their customer service a lot, they are very friendly! Wifi works pretty good, so Im also happy with that. They have all kinds of ways to try to fix the wifi if it does go down. Overall, I really like their service!
Where should I begin? Customer service on the phone is extremely rude. You know the talking stink under their breath. Was lied to by a customer service rep that apparently talked to her manager about when the internet was going to be connected. They changed my password on me without my consent. Actually reset it to an older one then someone hacked my computer and fried the hard drive. I turned in my modem then the in person customer service talked stink as I turned my back. Cowardly act like no other. Also the little guy told me it would take 4-6 weeks to get my refund! Is this how business is done in Missouri? This company is corrupted clearly Im not the only one that thinks this.
Today Is November 12th 2020 In Springfield Missouri At 8:30Pm I Have Been Disconnected From My Internet 26 Times In 10 Hours. I Understand Your Trying To Help Grow Technology But Is There Any Like Actual Proof That You Know That Your Company Is Like Growing And Getting Better If So With What? That Is What Others Prefer To See.
Garage service all the way around...
Literally better being as clueless as their phone customer service leaves you than to try to come in and get any answers from their incompetent glorified router receivers.Internet service is shotty at best but if it ever goes bad good luck getting help.
In my opinion, Mediacoms customer loyalty pricing is backwards. They give you a low rate to sign up and then raise your rate every year afterwards. They should start you at a fair rate and then reward customer loyalty by reducing it over the next couple of years. Raising the rates does not reward customer loyalty. Its punishes customer loyalty.
Mediacom service come in and break my Sprinkler line and refuse to communicate with me to fix their problem.I have call them on the Sat and let them know that they break one of our sprinkler line and ask them to get sb come in to fix it.On the next monday, a technician come in and ask me to file a damage claimed to Mediacom. I call and they help me to file a damage claimed and told me some body will contact me in the next 24-72hour to fix the problem.A week later, i have not received any call from the operating team and i call customer service. They apologized and said they already remind the supervisor and sb will call me on the same day or next day.3 days later, i still have no one call me about that. I call them again and they saying the same thing that sb will contact me in the next 24-48 hour. The customer service said all they can do is filing stuff but can’t do anything else.I was waiting for 10 days and I decided not going to wait for them anymore. I will get someone coming to fix it.I just want to let everyone know that how Mediacom customer service work. And the customer service make me feel that they have so many customers, that they don’t even care if i still keep their service or not.WHAT A TERRIBLE CUSTOMER SERVICE.
Ive had several issues with the automated pay system.They want me to pay an extra $5 to speak with someone to pay my bill. Not happening. Paying nearly $80/month just for internet. The worst part of this company has always been trying to pay them.
Watch out for the classic mediacom internet wallet flush. it starts with a sweet promo rate, but they slowly raise the price every few months. call customer service to resolve and they tell you to pound sand. I will find another internet provider like Visible wireless. Visible wireless is 25$ a month. save your time and frustration with the bait and switch internet monopoly.
Local Springfield,MO office employees are on an ego trip and the service is the WORST. Switch to AT&T if you can.
Pricing is terrible, would never recommend your service to anyone. Am looking for someone else to fulfill what I need. Also was told your company has a customer loyalty department, yet I have never been told about it. Have been a customer for almost 5 years. Yearly increases happen and they never tell you until it shows up on your bill. Hoping to find someone else soon. In a word PITIFUL
New customers beware, Mediacom is giving you false prices when you sign up. After having their service for a year or two, your discounted pricing time runs out and they raise your bill and tell you theres nothing you can do. Except switch to a different ISP. Check out AT&T, they have internet too and much better customer service. If they offer to send a technician out thats $50 they wont tell you that its just a surprise on your bill. My service goes down frequently. Call in and they just ask me to reset modem. 3 times during 1 work from home shift? Get real. Mediacom provides a poor experience. Would not recommend.
Worst customer service ever!!! Been with them for years all the sudden there is nothing they can do for valued customers. Have you join a promotional item and say you have no contract but after a year the price goes up a min of 20$ oh of course they dont tell you that until you get the surprise bill. Then after another year its another $20. How is that saving your valued customers any money?
Internet is out every day, restarting everything 5 or 6 times usually doesnt help. Dont get most of the channels on cable we should and they cut out if the wind blows at all.
Jeremy is a good customer service representative...if theres any issue, hell take care of it. I havent had any problem with their customer service
I am irritated about their refusal to honor discounted pricing for internet for households with school age children. They said because I had already ordered services they cant change the pricing. Well, I really couldnt afford to get internet hooked up in the first place but since my daughter needs it for school during Covid-19 pandemic, I found a way to pay for it. Nobody from media com ever offered information about the discounted pricing when I initially called to hook up service. I believe they can honor the discounted pricing but wont take a few minutes if their time to change pricing in their system to ensure their existing customers stay customers
Mediacoms internet service is highly inconsistent and unreliable, cutting out multiple times a day nearly every day. Service interruptions last anywhere from minutes to hours, and occur without warning. Customer service is virtually non-existent. Download speeds tend to remain as high as advertised, but upload speeds vary widely. The cost is dramatically overpriced for the quality of service, and continues to rise
Way overcharged me on my bill, had to fight to get it corrected, but st least they did fix it.
One star is actually 3 to many. This is the worst internet provider ever! We are new to the Springfield area in less than a month our internet has been out 5 different time we are aware of.Customer service there is none ...... internet service there is none. I would recommend any provider over Mediacom. Mediacom Extreme Extremely Unreliable, should be there marketing campaign.
Horrible company poor service and matinance
Friendly and very helpful. After I brought the new router home all I had to do was call Tech support and they had us up & running in just a few minutes.
The internet is always slowing down at the highest speed and one of their drivers drove into my friend and killed him. I pay for 1000megabits per second & get 40 or 50 megabits per second. Had one of their people come out and they said it was my computer I had the $1,400 laptop wiped clean and it still isnt working. It doesnt work on the $300 laptop the $1,400 laptop the PS4 or my cell phone f*** Mediacom they are thieves
The worst customer service I have ever experienced. Half the time the service didnt even work.
They damaged our property, i talked to like 5 different supervisors and they never would call me back. The service is constantly having issues. And the technicians dont have a clue what theyre doing. But when the bill comes youd sure think they were just made of gold or something
Bad, just bad. Theres no perfect provider in Springfield but Mediacom is hands down the worst.
Had an appointment set from 8-830 am for internet outage. Tech never showed. Got a text saying rescheduling from 8-10 tech never showed now wanting to schedule an appointment from 8am to 8pm. Never called never showed up and the customer service rep I spoke with was argumentative and extremely rude. If you have a choice DO NOT go with mediacom .
Most trash internet offered in Springfield
Our internet/wifi is CONSTANTLY going down and we are paying for the best possible we can get and this is in exceptable to be paying for it if we do not have it half the time we have had 3 technicians in the past 2 weeks and nothing is being done about this. Either give us money back or fix it even then not worth the trouble of calling in ever hour.
Appointment scheduled to fix my broken internet from 1-3 on 10/14/20. Confirmed via an automated text “Molli” 5 times before scheduled appointment. Mediacom no-showed. Who holds themselves accountable for this terrible service, customer service and support? Might I mention this appointment was scheduled two weeks out. That’s the earliest they could get to me. Now another two weeks. Don’t waste your time or money in this company.
I am moving to an area Mediacom doesnt service. I called a month in advance to set up disconnection, turned in the equipment 3 days earlier than the disconnect date I gave the agent over the phone. Went inside to ask if there was anything else I needed to do, and the counter agent said no.I then got a bill, and called to see if it had been autogenerated, and was told there was no record of me actually cancelling the account. The agent said hed set up cancellation of the account 7 days from now, and I would get a bill for services Im not using because Ive already returned the equipment. Inept, terrible service.
These people suspended my internet, then not even a week later completely disconnected it and sent a technician to my door come get the equipment. I called and asked to speak to a supervisor about 5 or 6 times and the lady refused to connect me to a supervisor. It didn’t matter what I told her she wasn’t hearing ANYTHING I was telling her. It was like talking to a robot literally. Then told me I had to pay a reconnection fee of $50 and would have to wait days to get reconnected only if I paid two months in advance of my bill which I refused to do. They are awful. If I could leave zero stars I would.
Im not always happy with the internet service. The boxes I have are outdated equipment. My TiVo box doesnt even work right. My tv will not show Vudu anymore.
Right now it is a necessary evil so I use it.
Always finding new ways to rob me of my money.
Sometimes it cable intetnet stays on all.day. other days it drops and.modem reaquires signal. Had an outage for 3 hrs a month ago and they at first knew nothing about it. However, works great 80% of the time.
I would’ve give a 0 star if I could. The company not only has terrible service but also clueless employees. This is the second time we’ve lost our wifi in the span of TWO WEEKS. It’s always take about 3-4 days for them to come and fix it. What do I even need internet service for if half of the time I’m not even able to use it. When I call in, the employee was absolutely clueless. Never use their service, it’s ABSOLUTELY A MESS!!!!!
I have been a customer for 6 years, yes I have had some outage issues but customer service has always been courteous and quick to resolve all issues. Overall I am a very satisfied customer.
Lost signal during a storm was not happy with this. I thought going to them would be better than a dish but it is not.
Horrible internet not reliable at all
Mediacom does not send you the monthly bill but if you forget to pay because you did not receive the bill they charge you a late fee. They can forget to send you the bill but they don’t forget to charge you if you don’t pay on time the bill you never received.
Worst experience ever. I’ve had more problems than I could ever imagine dealing with Mediacom. They’re terrible at customer service, AND their actual internet service is terrible. It goes out at least 4 times a month. Try another internet provider before you go with them. Try ANYONE before you go with them. Mediacom is the last resort.
Mediacom hates longterm customers. Only new customers get the deals they advertise. The prices keep going up, and the breakdowns never stop. Wish I could give them a NEGATIVE star review.
Really bad service. 1st they came to my house with a hateful face. They let a cable all around my patio like for 3 weeks even though they said that next day they were coming to hide it.After they hide the Cable they didn’t connect the Internet Again. When I came to my house there were no internet so I called and they said that they couldn’t come that day to my house and they don’t work on Saturday and the appointment till Tuesday. And on Tuesday they didn’t appear. I called again and they wanted to move the appointment again without letting me know. You don’t know how much we need the Internet at home?? I work from home and my kid is gonna start classes soon.
Mediacom is the worst, go somewhere else if you can. After youre with them a year they jack up the price but not only that they will claim you go over every month even though for a whole year you didnt go over. They think they can charge what they want to after a year because they think you wont switch to someone else. It started at $52 then was raised to $72 after a year, and thats fine $20 isnt bad. Now they claim we go over on our usage so our bill became $92. Our bill for March 2020 was $162!!!!!! They claim that we went over that much on our usage. Apparently, you dont get much usage for $72! Dont bother responding to this Mediacom because I have contacted you and you dont help me resolve it. I get one of your rude phone people on the phone and all they say is I owe it and thats that. Yeah, you are really helpful. If there wasnt this virus going around I would switch my internet to someone else. You are absolutely ridiculous with your fees!
These incompetent jokers claim that internet 60 gives you 400GB per month, but they actually only give 150GB per month. Multiple times Ive been charged 10.00 for an extra 50GB. Thats bait and switch, and it is illegal. Someone please start a class action lawsuit against these fraudulent business people. Let me guess, same autoresponder that nobody reads the comment?
We havent even been installed yet and Im already disappointed. My other half took off work today after the technician failed to show for last weekends original installation date. Service was supposed to be installed today 8 a.m. - 10 a.m. We called to see where the tech was and found out we werent even on the schedule for today. The customer service person couldnt set up an installation for today either.I am about to cancel our installation & call DISH or DIRECT TV. Based Mediacoms reviews, the service would be about the same quality. BUT Mediacom has already processed their payment off my card...Can Springfield PLEASE get a different provider?!? I typically dont leave bad reviews but this is a PSA: Save yourself the trouble and use another provider -- ANY one of them would be better. Thats the only way we will be able to get rid of this horrid company.
Online customer site has been down two weeks, online chat doesnt work, you call, and get a message wait times are too long.finally get someone to call me back, they claim that it takes two billing cycles to update autopay. Probably because they are using mediacom cable, so they know it will not work for the next two months.
Sent a tech to fix our internet, he told us he didn’t know how to fix it, they sent another guy 3 days later, he changed something it worked for a few hours then quit again. Talked to customer service they said they only guarantee Ethernet connected speeds not the WiFi they installed. They still haven’t fixed it and now they have us cornered. We spend 300 a month for the whole package NFL, gigabit speeds, I mean everything and they can’t just come fix it. They’ve been terrible. ATT needs to pick it up it’s pathetic in this town.
Cant even steam a episode without it buffering several times.
If I could rate this 0 stars I would. After two years of continued service this company came and disconnected me at the pole because I had to wait seven days to pay them, didnt ask me if they could schedule a payment, and they want to charge me over 300$ just to come reconnect my internet. This is an awful company to do business with. Do yourself a favor and get internet service somewhere else.
We had been having trouble with our internet going in and out for some time. It turns out we just had an old box. Had our wires not been showing on the cord I never wouldve called them. I had no idea we just needed a new box to get a better connection. Usually in the back bedroom you only get a weak or medium signal at best but with the new box we get a strong signal. The guy that came to install it was fantastic, his name was Jesse. He was fast but not so fast that he made mistakes. He was very friendly and great to have conversation with while waiting for the internet to come on. He was very professional and nice when he called Mediacom to let them know he was done. He wore a mask like he was supposed to. He was nice to my dogs and wasnt bothered by one wanting to be petted and the other barking and growling at him. I no longer hate Mediacom for the first time ever. Lol.
We have had Mediacom for at least 15 years.and when we had to go to extreme our bill was not to bad.. Now oh its jumped 50 dollars.and when I called about it they didnt offer me any kind of special.. Very sad,its time to change cable services.
I wish there was a zero star option. I am now on week 2 dealing with Mediacom regarding internet outage. I work from home all the time. When calling customer service, I was told to go to Starbucks and work off their public WIFI; from David the ranking Supervisor. He advised he has to all the time. Did you know Mediacom access our personal information on a public, non secure network? Now we are in week 2. I finally got internet on day 5. Yesterday they came out to beef up the cable running to my house to give me the speeds I’ve been paying for for 2 years. (Keep in mind I finally had internet back) The service guy changes the line. Leaves. I get a message to do a reboot. Guess what, No internet. When calling support they do not listen. It’s like they read from a script. If you have issues unplug the coax and power cable for 30 seconds and when that don’t work call so they can get you on the list. It will take a week. Then today. I go outside, the line they hung yesterday is hanging extremely low. The first big truck to go buy is going to pull it down. This time my husband calls. Guess what. Once again zero urgency, and they will be out tomorrow (scheduled days ago). I’m sitting here looking out the window waiting to see who is going to pull the line and make me loose internet again. Please any internet companies looking at a new market. Suburbs of Springfield MO only has one option and they suck. We need reliable internet. Customer service that wants to help, and not hang up on customers. Cares about people working from home. Lost one week of pay, they don’t care. I got my one week of no service refunded. Really didn’t do anything to compensate me for missed wages, or the hell they have put me through. MEDIACOM is the worst company I have ever dealt with. Now looking to sell my house, so I can get reliable internet. Thanks for nothing MEDIACOM and David the supervisor sitting in his car at Starbucks working. Tried to go above DAVID still waiting so the owners don’t care either.
My internet never works and considering it’s 180 a month you would think a tech would be available sooner than 6 days from now. Consistent internet issues with this company. At this point can you even call yourself an internet provider, I use my hotspot from Verizon more than I should have to.. please look anywhere for internet before you get mediacom you will save yourself wasted time on waiting for service appointments where they don’t show up or show up and tell you you are wrong that your 1 gig download internet performing at 100 mbps is perfectly fine. 🙄🙄
These 5 Starts are for Customer Service Rep Courtney she was awesome today directly after having a bad experience with another CSR that told me he saw no issues with my internet connection and had no knowledge on the difference between a modem and a router. Courtney immediately saw the issue on the line before I could really explain the problem and she also explained that was why I was seeing uncorrectables on one of the channels the first CSR did not even know what I was talking about and seemed completely clueless as to what to even look at so much so that he decided to hang up the phone on me mid sentence. The problem has not been fixed yet but I know what the issue is and they are sending a tech to take a look.
They don’t deserve not even one star, poor poor service
This company provides what they like to call a service What this company really provides is an unreliable, overpriced, and flat out deplorable system that doesnt work for more than five minutes. In the past three years alone, the service from Mediacom has only worsened, even though my family has had to pay more than ever in the past three years. Is this just a legitimate scam at this point? My internet wont stay up for more than five minutes and I have to wait five days to get someone to look at it. Actually deplorable, the corporate CEOs in NY probably dont even use this service its that bad. If you have the option to get Internet other than Mediacom, please do so, this service is an example of some of the worst Internet possible.
HORRIBLE customer service. ESPECIALLY MARY. They simply push your problems to another, less compete service representative. Bad internet, bad prices, and bad people!
The absolute worse internet speed,prices continues to increase and hilarious customer service..My daughter does virtual school from home and due to the poor internet reliability I had to cancel.I set up a date to cancel and they cancel my connection the day before scheduled..Now my daughter is day behind...
Wi-Fi has issues. Got installation without any info on how to use the app or the account # we need to access it.