They repaired damage to my Mazda CX-5. I needed the front bumper, fender and a trim piece repaired. They were busy and so it took a couple of weeks to get on their schedule. The repair took a little more than a week. During the fix they communicated like crazy --frequent calls and emails to keep me in the loop. The repair was completed under estimate -- thats a surprise. The paint match looks excellent. Overall looks like new. Im more than satisfied. I highly recommend.

Great staff. Extremely friendly and professional. They made the repair process as easy as possible. Consistent updates in my vehicle was a plus!

Amazing service! Great communication

I took my car to get it repaired after getting hit in a car accident and they did an amazing job repairing it! The staff was so friendly and I really felt at home while waiting for my rental. They repaired my front bumper and it looks brand new. Very pleased with the service and I highly recommend them!

I was thoroughly impressed. From the moment of assessing the damages to driving off with a perfectly restored truck. They even washed the vehicle and shined the wheels. The whole process was great.

Overall, pretty decent experience. Staff was incredibly friendly (4.5 stars here) and they provided regular updates on the vehicle via email. Primary service was to replace a bumper and repair some minor dents on the front doors and tailgate (where they did the work, it was done well). Couple things which would have made the experience better though. First, had asked them to fix the paint on the tailgate which clearly hadn’t been fixed. When asked about it was told, “they tried to buff it, but it was too deep” which sounded like that was unexpected. Even if they would’ve called and told me I needed to pay more to fix it, would’ve been better than to pick up my truck with dents on the back expecting them to be fixed. Second (and much smaller gripe), is that they didn’t leave a piece of my bumper I needed in the truck like they said they did. Glad I did a detailed check, as I almost drove off if I’d had just trusted them.

I had a good experience overall with service. Representatives at body shop kept me well informed of updates on my vehicle and services being done on it.

I took my car to CarStar for repairs after it was hit in a parking lot. They were great to work with and did a great job with the repairs. The repairs were done quickly and they notified me as soon as they were finished. I would definitely recommend them for future use.

Great place. Truly professional and gave tremendous service. work preformed was phenominal. truly detail oriented. Car returned cleaner than when I took it to them. Highly Recommend

William walked me through the process and was very professional. They would call me twice a week and give me updates on my car. They even added an extra special touch when I picked up my car. I would definitely recommend.

First class customer service! Worked above and beyond for customer satisfaction. Will recommend to friends and family.

I am blown away at the quality of work. The team was extremely friendly and helpful. Every interaction left me feeling like I was in good hands. My car was delivered looking brand new. I 100% recommend this shop to anyone looking for good quality work. Did I mention I got my car in record time?! This place is a gem.

I am so happy that I chose Car Star. The process was easy, the service was great and my car looks brand new. I would highly recommend them! Every person I interacted with was professional and informative. The rose and thank you note was a surprise and really awesome touch. Thank you for making this such a seamless and great experience!

Great customer service! We took in our vehicle for repairs and they were pretty quick.

I am so glad I choose this body shop. They made the process beyond easy and gave me updates constantly of the status of my car. They were always easy to contact and willing to help anyway possible. They returned my car the same if not better than what it was prior to the damage. They were also so thoughtful to not only leave a thank you card as well as a rose but also clean the inside and out!!! Great service!!! Please if you are debating which shop to go to, you will not regret choosing this one!!!

Quick turn around time for my repairs and very happy with the outcome. The staff was also very helpful and provided frequent updates on the progress.

I had hail damage to my vehicle & carstar did a fantastic job of repairing everything! They even detailed the vehicle. I’ve used them twice, for different issues, and can recommend them highly for any repairs that might need to be done. Awesome people!

This is by far the best experience I have ever had with body work on my car. Every person I encountered was extremely professional and friendly and the repairs so good you can’t tell that the car had ever been damaged. Hopefully I will never need to have body work on my car again, but if I do I will definitely choose this shop again and I will recommend them to friends and family.

As usual, Carstar Sheermetal does excellent work! They are personable, customer service oriented and fair in their pricing. I trust them. Will always take my car back there when needed. A+ Quality!!! Definitely a keeper!!!

I had some body damage on a new truck from a minor accident. William was a great help and very thorough with great communication. You can’t even tell that the truck was in an accident. Thanks again everyone for the great customer service! I highly recommend this location! A+++

They made me feel comfortable. I went to another (larger) collision repair company initially but I didnt get a good feeling. I felt like I was just another account, nothing special just move it along type of feeling. Complete opposite with SheerMetal. They have a very set up, comfortable couches, free drinks and snacks, and a large TV (they even let me have the remote) to watch. What really did it for me was I got to meet the owner. He works there! Can you believe it! Thats how you know youre in good hands, the big boss is onsite everyday. Thank you to the team at SheerMetal!

Theyve given me 5 completion dates in 6 weeks and they still have my vehicle I will never do business with them in my life very unprofessional in my humble opinion

Our family Suburban needed some front and back end repair due to some body damage that left some pretty significant dents in our engine hood and a large hole in the bumper, and we are so happy with the quality of work Sheer Metal CARSTAR in Plano did for us!The body work itself looked perfect and was obviously done with a high level of expertise and attention to detail, and above and beyond that, their team could not be more professional, efficient on time frame, clear in their communication, and obviously experienced. We have a large family driving kids around all the time in this Suburban, so we place a high value on trusting businesses we use for our auto repair needs, and we will absolutely be recommending them without hesitation to our friends and family for any work needed because of what a wonderful experience it was working with them from beginning to end!Thank you SheerMetal CARSTAR for doing SUCH a great job and making this such a wonderful experience working with you!

Got side swiped and had to have my whole driver side replaced. Looks great and good as new! They also cleaned my interior which was super nice, cause I know I brought it full of dog hair and etc.

Friendly great service, they repaired some minor body damage in a timely manner. My car looks good as new!

Excellent service after my accident made me calmer and we’re quick getting their quote to the insurance

Quick & accurate service! Rental was taken care of. Positive attitudes!

Working with William and his professional team was a breeze and a great experience! I will absolutely recommend them and go to them for any of my body work needs in the future. Upon delivery, they even took the time to totally detail my filthy truck (inside and out). Did not expect that, and was very appreciative. Hire them!

Rick Bensema and team are awesome! My car was hit by a blown out tire coming off a semi on the highway and I wasn’t able to find the driver to get his insurance info. Since my insurance deductible was $1000 I opted to find a place that might be able to do the repair for the amount or less. They were able to accommodate me and ordered the part in advance so I wouldn’t be out of my car as long. They finished the repair QUICKLY and BEAUTIFULLY! Perfect paint match and the car was spotless inside and out. Regretting not having them do the body work from a previous accident last year where the shop left bubbles, overspray and mismatched paint and it took them over a month to do what Carstar Sheermetal would have likely done in under a week. Will not be taking my car anywhere else in the future, even if insurance tries to set it up!!! Thank you Carstar Sheermetal! 💜

Our suburban was banged up from a tree limb falling on the hood. Carstar did a great job in taking care of us. They were clear in communication, reasonably priced and the quality of the work was top notch. Would definitely recommend them to others!

Great work very professional, all work great as done in a timely fashion and was kept informed as progress was made.

SheerMetal CARSTAR is very responsive to their customer’s needs. They work with the insurance company directly to ensure they do a thorough job on your vehicle. They also explain the repairs and timeframe clearly, so there is no confusion.

From the first call I received the best customer service. Made sure my car was taken care of and they even called my auto rental to pick me up, and took care of returning rental when I got my car. They sure made the process simple. Provided the best products they could when insurance asked for used parts and were detail oriented letting me know what was fixed. They left my car like new with a cleaning, I know I handed it to them super dusty and dirty. If you are looking to get taken care of and of course your car look no further. I’m sure letting my family and friends know about SheerMetal.

Omg...they are unbelieveable...not only did they do awesome body work, when I went to pick my car up, I got in my car and found that it had been vacuumed, and a thank you card with 1 long stem yellow rose was sitting in the front passenger seat...absolutely unbelieveable!!!...they were courteous and professional from my first phone call with them through the pick up of my car when it was ready in a most timely manner ...again I say, unbelieveable...didnt know businesses like this exist today!!!.. I thank you Carstar!!!...Sincerely, .Debra Kay Pratt.

Im from out of town and unfortunately had to use this shop twice this year alone. But I must say, I was highly recommended to use this repair shop and I wasnt disappointed at all. The staff were awesome, professional and showed they really cared. Special shout to Veronica and William, they always kept me updated and did their best without hesitation to explain thoroughly and answer all questions/concerns I had. And I love and appreciate the small gesture of the thank you card and flowers waiting for me inside my vehicle..

Carstar and the team were amazing from start to finish. Attentive and kept me updated of the status . My car looks amazing . Thank you all!

I couldnt be happier with the quality of service and work I got done from SheerMetal. Rick and his team went far beyond my expectations. I felt like they all kept me in the loop on what was going on with my vehicle which I appreciated. The customer service I got from the moment I walked in the door til the moment I drove off the lot was top notch. I have NEVER been to a repair shop or any car shop where I genuinely felt like they cared and that I wasnt just another face dropping off a car for work. The cherry on top was the rose and thank you note left in my passenger seat. What a great way to put a smile on a customers face! I am VERY pleased with how my car turned out as well!!! I HIGHLY recommend SheerMetal Carstar!!

I was impressed with these guys. They were quick, professional, and communicated with me through the entire process. If you need body work done, Carstar will do a great job.

Sheermetal CARSTAR did an amazing job! Quality work, great communication and reasonable price! Will use them for all our paint/ body needs going forward!

After an unexpected hit and run accident with our parked car, SheerMetal Carstar came to our rescue! With over $8000 of damage to a 3 yo car, we were worried, but SheerMetal fixed everything back to when it was a new car. They were quick, professional, and detailed, catching things the adjuster didn’t. Also, they dealt directly with our insurance and made certain that every item that was damaged was fixed or replaced. We couldn’t have asked for better service or resolution to our unexpected problem. Will 100% recommend them to everyone. Thanks SheerMetal!

They did all amazing job on my 2 month old car! Only took a couple of days.

Very nice management. Friendly environment and I felt like my car was in great hands. They answered all my questions, but most of all they didn’t try and fix things that were not broken. Very honest. They got my carpets more clean than I’ve ever even thought they would be since I have a 3 year old. Someone is always there to greet you and help anyway they can.My car looks even better than when I bought it thanks to these guys. Richard is a sweetheart and knows his stuff. I will definitely be bringing my car back to them!

BEST AUTO BODY SHOP IN TOWN!!! Love this place from the customer service to the detail work. Easy transition process with the insurance company. How about a rose to appreciate your business with them ❤️ 5 stars wouldn’t be enough to describe how good of a business this place can provide.

If you’re looking for a place that will hear you on what you need to have serviced, this is the place for you. Everything went along the lines of just how they promised.I have a ram pick up truck and accidentally nicked that XM Sirius satellite shark fin on the top of the roof. The damage was not extensive at all and everything was still intact although the roof was slightly pulled upward and the shark fin was no longer flush. Due to this I was worried about water leaking in.Other body shops I contacted simply wanted to do a whole roof replacement it was a few thousand dollars.The folks here took an honest evaluation of what else could be done and significantly reduced the cost.We were also able to fix a dreaded issue of the headlights holding condensation with ram pick up trucks.Additionally the truck was returned clean.

I usually don’t give reviews but I have to say my experience with William and Veronica at carstar was great. I would definitely recommend.

This has been my second time that I have gone to Carstar for my car repair.I have been so satisfied with my first visit that I decided to go back.Carstar has the best and reliable staff. Their job is absolutely the best.They take pride in their work and treat their customers with utmost respect.I had the opportunity to know William Griffin and VeronicaI had visited other places in the past and none comes close to Carstar.I sincerely appreciate all they had done and the great experience that I had.

I took my Lexus too them after being involved in a car accident. They did a great job on repairs and kept me up to date on repairs. Finish date got pushed back a few times only because they found something else that needed to be repaired as they were piecing it back together. Overall satisfied with the finished product and glad to have my car back looking and feeling good as new.

Great service, easy online photo upload prior to visit, they helped with rental car connection and was timely with updates. Well done Carstar!

No wait, just went in and got a quote right away.

I used CarStar for repairs after I was rear-ended on the freeway. They did an amazing job fixing my car and kept me up to date the whole time. I got my g-ride back in pristine condition. I’ll definitely use them again if I ever need body work done to my vehicle.

My 2nd time bringing my car. I totally recommend them 100%. Richard took care of me twice his awesome. Veronica the receptionist has Great customer service and kept me updated with the progress of my car. Thank yall 😊

I have had Carstar Sheermetal work on my vehicles for over a decade, and I wouldn’t recommend anyone else. They have always treated me like family and their level of expertise and attention to detail is unmatched. Their body technicians don’t miss a single detail and their front office kept me updated every step of the way. I highly recommend them for all your paint and bodywork needs. Thank you guys for such great work!

Very professional and courteous every step of the way.

One of the best body shop experiences Ive ever had. Their communication was fantastic and they delivered the car on time. The car was cleaner when I picked it up than when I left it. William and his team were professional and a pleasure to deal with. Will be bringing all of my future business to them!

I called and set up a appointment they got me right in. I walked in to to drop off and the place was clean and the staff was very helpful and respectful. Got the paperwork signed and then did a walk around of the car. Left the keys and just had to wait for the finish call. They called me to let me know everything about what was going on just to keep me informed. When I picked my car up it was over and beyond, the bumper had been fixed but also my car had been washed the inside had been cleaned and to top it off they left me a thank you card and that just made my heart melt! This is a great place.. thank you so much!!

Fantastic service, great job on the body work on our truck!

My insurance company recommended them to fix my car from an accident. They were very professional, left me regular updates and even took care of the rental car. It looks great and Im very happy. Id go back there again if needed!

Great job in getting my wifes car back up and running. Yall were awesome in keeping me informed of progress! Your customer service rocks!

SheerMetal CarStar did a fantastic job on my Ford Expedition. We had a fender bender and was referred to SheerMetal CarStar from a friend. They were able to get schedule me to come in and helped me get into a rental car. They let me know it would take about 2 weeks once they assessed the damage. Veronica gave me updates along the way which was very helpful and they confirmed the date it would be completed. My car looks brand new and the team did a great job while delivering it on the date they orginally quoted. I will definitely refer SheerMetal to others and will use them in the future.

My Prius is looking brand new again! These guys have a major talent and their customer service is 5 stars. My car looks better than when I bought it.Im OCD and I love that stock image of vehicles. They delivered exceptional communication skills and their body work is like fine art.10 out of 10 I recommend this body shop!

They did good body work but damaged the headliner. The service manager said they would fix it but there was a chance that the windshield would break and need replacing. They offered to cover half the cost of replacing the windshield if required. I said fine. I was told that the windshield did in fact crack and that they had to replace me and charged me for half of the cost to do so.I have now realized that the car still has the original windshield! I was told it cracked and they had to replace it. So dishonest. I paid for work that was never performed.Updated November 12th. I had a discussion with the service manager and realized I was mistaken. The windshield was replaced they just did a better job than I thought possible in bringing over the decals from the original windshield to the new one.

Customer friendly, professional and courteous

I recently had repairs done on my truck and I am very pleased with the work that was done. Very professional indeed. They did necessary follow up with the insurance which was truly a blessing. I was very impressed with the detailing of my vehicle after the repairs. Way to go CARSTAR and the team definitely went over and above. Keep up the great work.

Car Star team were very genuine in examining and also fixing stuff that went unnoticed during the first inspectionTop class, Car Star team ensured I am constantly informed about the status of my car, via messages and calls. They even obliged to drop off the car to my home after repairI noticed a couple minor issues, but found out later from the Car star team they were unrelated to the original claim, but they went beyond to fix it for me and deliver the car back in the best condition

Very professional and timely highly recommended

My Jeep was rear-ended in December 2016. After an unsatisfactory initial experience at another shop, I took it to SheerMetal CARSTAR. Veronica, Karla, Ahmad and team were welcoming, courteous and responsive to me the moment I walked in the door. Ahmad walked right out to my vehicle and carefully worked through damage assessment with me, then provided an estimate while I waited in about 15 minutes (last shop took 1.5 weeks just to look at my vehicle, then nearly 2 weeks to provide an inferior estimate). Ignoring the one week delay for the insurance company to approve supplemental estimates, SheerMetal took my vehicle in as soon as I was ready, took about two days to tear down the vehicle, and about 4 days to repair, paint, replace parts and build it back up. They returned my vehicle to basically new condition, all seams aligned, perfect paint match (color, metal-flake and clearcoat). During the repair process they kept me updated with regular emails and calls. Best car service experience Ive ever had. They even took care of turning in the rental car for me. They warranty their work for five years. If courtesy, quality repairs, and quick turnaround are important to you, this is without question the place to go. Since this was an insurance repair on the other drivers insurance I really cant address how competitive their prices are, but they seemed reasonable for the work performed.

Awesome people. My car was done in the exact amount of time they said it would. It came back to me clean and shiny.

They keep me updated on the process and how long my car would take to get back. They made my car look brand new. They are the only place I will take my car from now on. Not only did they fix my car but they deatailed and washed it before they gave it back. They also put a thank you card with roses in my car. Best place to do service by far. They really make you feel special and valued.

I was referred to this company by a friend of mine to have my husbands truck fixed after a hail storm. They were fantastic! Provided updates on the insurance adjustments/truck repairs twice a week and detailed it upon pick up. Highly recommend for any repair needs!

I was helped out by Matt & Rick. From the second I walked in they were easy to talk to and super informative. The ladies up front were awesome. I couldnt have had a better experience. Im happy my friend referred me here. Ill be sure to send people their way also in the future.

Great and friendly staff. Richard was amazing nice and professional. If you need anything done ask for him!

My car was hit on Friday night. I called Saturday morning to see if I could get a Saturday appointment. The competitor 2 miles away from my house was not open on Saturday.They gave me an 11:00am appointment.I got the estimate on Saturday.Confirmed the order on Monday.They ordered the part.Took my car in on WednesdayGot it back on Friday.Great serviceGood price.PsWhen my wife dropped me off to leave my car, we asked what it would cost to fix a big scratch on her mirror. Rick came out with his cloth and cleaning solution an removed the “scratch”.My wife was thrilled.

Excellent service and results. Matt was super friendly and thorough. The car repair was excellent, very quick turnaround and the car was immaculately cleaned! 5 star experience! High praise and thanks to Matt and team for for a wonderful experience and result!

Excellent service and high-quality work. No exaggeration!

Friendly and professional staff who consistently give you an update on your vehicle at least twice a week. Very personable staff. The facility is clean and well organized. They have made the car wreak repair a smooth process. My vehicle looks brand new! Thank you SheerMetal CARSTAR.

I researched body shops online before going with CARSTAR SheerMetal and boy did I make the right choice! Rick and his team went above and beyond to not only restore my car to it’s former self but also took care of something else I had asked about and my car had that showroom shine when I picked it up. I was kept in the loop all the way through. If you ever need ANYTHING body repair wise look no further than CARSTAR SheerMetal!

The most important thing about having your car worked on is where it stands and what needs to be done and how long it will take. Sheer handled all of those things exceptionally. On top of this, their work was excellent

The CarStar team did an awesome job. We received emails of the progress throughout the process. They completed the work on time and even detailed the vehicle inside and out. Would definitely recommend.

I got into an accident and had my car repaired here. The staff is friendly, consistently keeps you updated and is overall top class. My Lucy came back to me as good as new and I could not be happier with the work done.Do yourself, your peace of mind and your car a favor and bring it here for your related needs.

Great service all around, professional, friendly, and car repairs were finished exactly when promised. Id highly recommend!

So professional and helpful. Did a great job on my car.

The shop does excellent work. Rick was very honest and professional, he even called our insurance company we basically didn’t have to worry about calling our insurance company. Veronica kept us up to date with our repairs and followed up when needed and always on time. And best of all our car looks great!! Totally recommend Carstar!!

I have used many body shops in the past and this one is top notch...I would absolutely recommend them to do any work needed...my car came back perfect and the staff is so friendly and courteous...thanks carstar for all the assistance...u made this process painless and perfect...well done

Randel, service sdviser was very polite and direct with my estimate that which was more than a reasonable price..I had my work completed and am very satisfied..

The office staff was very professional and the quality of work on my Pathfinder was amazing .

I was in a small fender bender and needed to have my bumper replaced. They got me in and out as promised and the pricing was very fair. Everyone in the business was extremely professional and very friendly. I highly recommend CARSTAR in Plano for any of your auto body needs. Thanks to everyone for the great service.

Wish I didn’t have to get into an accident, but glad they made it easy! The work was very high quality. The drop off/pick up process was smooth and painless. And my car had been cleaned inside and out when I picked it up. Would highly recommend these guys.

Not only did they do great work, the car is so clean that it looks like it just rolled out of the showroom!Thanks, CarStar!

From start to finish the entire staff was amazing. The minute I walked in until I picked up my finished car, I was amazed by such hospitality. They even put flowers and a thank you card in my passenger seat. I can’t recommend Car star enough to everyone!!!!

Honest people that I would recommend to anyone

It was not a “major” repair, but what repair on your vehicle is not major to YOU! Matt and entire team were TERRIFIC to work with. I HIGHLY recommend these professionals for your body work. They had me at QUALITY work and GREAT customer service! -AG

Absolutely fantastic customer service and body work. They had my sons Audi for around 15 days. They worked with the insurance company and completed the job as soon as the insurance came through. Always friendly and extremely forthcoming with the status of the car. I highly recommend this body shop.

One of the best experiences I have had dealing with repairs on a car. CARSTAR did an AWESOME job with repairing my front bumper. They not only repaired my car, but detailed it too, left roses and a thank you card.. I will refer CARSTAR, they are professional and friendly..Thanks

These guys here are great! This is the 2nd time using them and I highly recommend this place 100%

Did a quick alignment of my bumper in half the time quoted and half the price. Couldn’t be happier.

For getting my car back to me so quickly. It looks fantastic and I never had to worry. Everyone at car star keep me informed of the progress and when I could expect it back. I hope I don’t have to use y’all But happy to find a place I trust.

I had scratches on the side of my vehicle due to an accident and they did a great job patching it up! They were helpful and friendly. I would recommend!

Thank you Rick, Matt and the team for a great experience. Its not fun taking your car in for repairs, but they made it super easy, hands down best customer service. They had my car looking good as new in no time.

Very professional and was stress free working with staff. My car repair looks great as if nothing was ever wrong. Thank you Carstar!

I love this place! I highly recommend you take your vehicle to Carstar f you’re needing to get auto body work done. The workmanship is spot on. The technician did a fabulous job on my vehicle. I’ve used car dealer auto body shops in the past, but definitely will be using car star in the future should I need it. Everyone in the shop from the receptionist to the technician to the estimator are all professional, courteous, helpful and knowledgeable. Their facilities are super clean and even cater snacks and drinks. The lobby is very welcoming and comfortable. They did an awesome job keep up the good work! I am super satisfied with everything they did for us.