I truly appreciate the staff at Gerber. When someone steals your car and damages it you feel violated. The staff was super friendly and nice. I felt extremely at ease because they kept me updated through the whole process. Thank you Krista and everyone involved in fixing my car. I’m so happy to have my car back!

The people are friendly but I am livid with the way they played me w the charges to get my car back! I went from having zero deductibles to pay, according to the adjuster there, to owing for TWO deductibles and what I owe for personal repairs!I called a bunch of times to keep clear communication and I was mindlesslessly told everything was alright. All I have to cover are the personal repairs (which I was not there for originally). I asked how much do I need to retrieve my car, multiple times, and I was told. When it was time to pick up my car, she asked for an ADDITIONAL $1000 THAT SHE NEVER MENTIONED!!I am out $500 that I REALLY need thanks to them lying to me about what’s covered and what’s NOT!The work to my car was done well, just not my pockets 🤬🤬🤬🤬

I had my car fixed here in January. I got my car back fast and they gave me a year warranty. Unfortunately, I found some damage so I needed to take my car back. This place has some great customer service. The people are very friendly and helpful. The accommodations are superb. I would absolutely recommend Gerber Collision & Glass.

My car was vandalized..Good customer service..Teresa..Joe..and another young man whose name I dont recall were all courteous..made the experience less stressful..

Went in for a quote....... Joe was polite, honest about prices and gave me a couple good pieces of advice.

Great place for car repairs!

Very professional. Nice establishnent.

Great experience getting my car fixed at this shop. When it comes to the quality of work done and the overall customer service experience I have nothing but great things to say about this shop!

Very professional. Excellent customer representatives and technicians.

The work was horrible. The first time they gave back my car they had broken both taillights installing them, the bumper did not line up, there were metal shavings in the paint, they used caulking instead of body filler, the paint was wet when they put the car back together so it was messed up. Tim lied to me about having an alignment done and then lied and said he would get me the specs. There were hammer marks inside the trunk, bare metal inside and underneath and the impact absorber was taped into place. On multiple occasions Tim and the manager Jeremy lied to me and said things such as thats not supposed to line up right or a $40,000 Ram isnt perfect, your car wont be we dont get paid to fix damage we cause with our tools so we dont repair it. The insurance company forced them to take the car back to fix it right. 2 weeks later it was only slightly better. Then the insurance company forced them to fix it again. I got it back 3 weeks later and its still not right and the bumper cover is falling off again. I would avoid this place at all costs

They take very good care of you.

Thank you Gerber Collision for the Collision service you did on my 2016 Hyundia Sonata. You all did a excellent Job! Thank you Jerry & Gerber Collision Staff you all are awesome! My car looks like a brand new car thanks to you. I recommend Gerber Collision for all your repair work on your vehicle. They call & email with updates. You cant bet that. Many, Many Thanks!!!!

Very good collision and repair shop. Very professional, gets the job done!

The receptionist knows who you are right when you enter. They are very clean and sanitized and staff is mannerable.

Great place. Keep you informed about you vehicle and they do great work in a timely manner.

My insurance company Progressive suggested Gerber Collision. Horrible customer service from Krista being rude like botjerimg her when I call to checKing on my vehicle that paying a note on. Krista doesnt call to update me ony vehicle. Just flat RUDE.

I called for an appointment lady on the phone set me up an appointment got there wasnt in the system so I wasnt seen will try another location

I had the pleasure of working with Jerry who provided top-notch customer service! This was my first time involved in an auto accident so I was unfamiliar with the process. Everyone, especially the front desk receptionist (Ashley, I believe), was very welcoming from day one. Jerry kept us updated on the estimates and repair process over the last couple of weeks. When the service was complete, my truck looked great! The damages and dents were gone and Gerber took extra steps to clean the interior & exterior. I am very happy with the work everyone did and I highly recommend this location.

I recommend Gerber highly. Went first on Merriman Rd about 10 yrs ago. When the Chrysler Pacifica first came out. Was going into a Gas station when this person was determine to get the pump I was pulling up too. This fool was coming straight at me fast. To keep from getting hit I threw car in reverse and hit the air pump. Chrysler wanted a arm and leg and the car would be there a couple weeks untill parts came. Drove down Plymouth to Merriman, seen Gerber on my left drove in got estimate. I had too ask a çouple of time was they for real. Car done in a week perfect 👌.7-18-2020 going to Doctor on Orchard Lake Rd, going down highway, pressure from wind disconnected black broader drivers side door. Again did not want to go to Chrysler. We drove to Gerber on Telegraph, stated tape that hold mold on glue gone. I did not want to buy a new one, would have completely blown off would cost a hundred dollars. Removed placed in back seat. Would cost more at dealership. Ask how much would cost, to put on free because still had boarder.Appointment 7-21-20. Work completed 👍 in no time. Still would be waiting to take car into Chrysler where I purchased car. Now this is not a dealership and gets parts fast.Need tail light replaced water leaks in when it rain and at car wash. Asked about this at you know where to expensive, Gerber ordering part and for passenger side seat mold, broke from people adjusting seat. Like my car looking good.Keep the car together inside and out.A new paint job and rims will make any car look good at any age.

Excellent work and customer service exceeded expectations. Communication was daily by email and phone. Insurance paperwork was handled by courteous professional people who understood the stress and fear of an unexpected late night accident. They worked through holidays and opened facility on a day off to accommodate my busy hospital work schedule. I would drive far out of my way for this facility if needed again. Tow it here for peace of mind and highest quality work.

I appreciate that you are frequently updated on the status of your vehicle, service is quick and thorough, the staff delightful. Thank you!!! Job well done!!!

Staff was very professional and on point with their inspection of my car

I want to thank this location on getting my BMW looking great again when two other Gerber locations failed to do so. I know it wasn’t their fault but they did what the other guys didn’t. I’m very thankful for them. I saw my car today and finally fell back in love with it again. It’s looks great. Thanks again

My car was hit during a ice storm. My insurance company recommended Gerber. They kept me updated on the progress of repair and when I picked up my car it looked like a new car. Excellent work and professional staff.

I had an awesome experience with Gerber Collision. I had a small bumper repair and they were very helpful and respectful on the phone. When I came in to pick the car up they didnt charge me. They were a blessing. I was having a rough day and they really helped me. Thanks.

I received wonderful service. It took a bit longer than originally planned, but they found that the antenna under the rear bumper needed replacement. They also fixed the lock for the trunk which was a mess. In addition, they provided a rental car. I recommend them 100%

I took my car to Dearborn Gerber Collision and they sent my car here. They did a great job and my car looks like it was never hit. The color of paint matched .. And the car was clean.

Avoid. Lazy estimators unwilling to do make effort that is needed to give a realistic assessment. They claim they have actually get the repair job to assess damage. Absurd. There are other collision repair businesses next door, across the street, that are willing to go the extra step to accurately give one an estimate. Any one of them would be better than this place.

I took my vehicle in to Lucky’s Collision per the reviews that I found from other Customers!!! This started out as a State Farm Claim from Gerber Collision of Southfield:-( Well, in summary..... Gerber rushed through the job, and had the audacity to pressure me to change my opinion of their work from a satisfaction survey!!! I knew I didn’t want to involve myself with the Manager at Gerber Tim any further, After realizing that Gerber of Southfield was incapable of fixing the repair twice.... I then called my State Farm Claim Adjustor to report the issue, and they sent their estimator Ruben out to my home to evaluate Gerber’s shabby job. Ruben took pictures to load to my claim, and said I could choose any collision shop of my choice. I then researched and found Lucky’s Collision!!! They took my vehicle in for an estimate on Tuesday 4/3/18, and asked me to bring it in the next day to start the repairs. I was there at the start of the business day, and my vehicle was back that Friday in great condition!!! I couldn’t even tell that anything was ever wrong with my door!!! I would recommend everyone to this tucked away shop if they’re EVER in need of repair. Thank you to Joey and staff at Lucky’s!!! Oh and I can’t forget Ella their beautiful dog who greeted Me from the very beginning:-)

Took my vehicle in to get serviced and shortly after I got into another collision and decided to use a different shop only to find out gerber did not install new parts on my vehicle, but used my old parts beware of this company!!!!

Sorry to say that I cant give them a better rating. Previous work was fantastic.

My ride

Gerber does not do the job efficiently..they rush thru it to get more money ...was not satisfied at all..

Fair and quick service

Outstanding customer service

Good work