I took my car in for service and an oil change today. Professional and friendly right from the start. Was greeted within seconds of walking through the door. Travis took my information and they pulled my car right in. Waiting room was clean and had plenty of space. There was probably 7-8 other customers in waiting on their vehicles being serviced and they seemed to move through just as quickly as I did! Travis checked on me and updated the progress on my car twice while I waited & I was in and out within about 30 min. And what a great feeling walking out to a sparkly clean car! I didn’t know they did that!I had to stop in to tell the manager Andy how pleasant my experience was before I left and realized he was one of people I had noticed working hard and running to get customers in and out efficiently while I was waiting! You can tell they care about their customers experience and time and it shows from the management on down!Amazing job today and I’ll definitely be back!

I never got the chance to bring my vehicle in, but this location has an absolute nightmare of a customer service department. i must have called 4 separate times to ask a question about an old 80’s nissan. i was hung up on repeadetly, and spent a total of 20 minutes on hold being transfered either to the wrong department or someone would pick up for a brief second just to transfer me again immediately. Not sure how you have any business if you can’t pick up the phone..

The Service Department botched my repairs TWICE after an accident. The second time was not caught until a few months later, when it was found and fixed by another shop. It cost me $450 for this second shop to fix the mistake, which Tim Dahle Southtowne refused to reimburse because the repair was out of warranty. Never mind that part of this issue was that they had installed a part UPSIDE-DOWN, they washed their hands of all responsibility.

I went to get tires on my car and the guy that helped me Bounsong was really nice to me. He emailed me when they were working on my car, and when it was done where to go to pick it up. I highly recommend Nissan for your car or truck, they do great work and are very efficient.

Excellent 👌