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Valvoline Instant Oil Change
2018 Scenic Hwy N, Snellville, GA 30078, United States
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Valvoline Instant Oil Change

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Ca
Review №1

Miguel was totally professional; excellent service! Didnt have to leave my car during service. I definitely recommend this place.

Ly
Review №2

I spent about 45 minutes there altogether for my oil change which wasnt too bad for a Friday morning. They were professional. Price was a little on the high end, but overall satisfied with the service and they didnt try to upsell....just gave recommendations for the future.

Th
Review №3

As the sign says 15 minute oil change. It took an hour and a half. I literally sat in the bay for 45 minutes. They told me I have a severe oil leak. I get it changed every 3-4,000 miles and no one has ever said that, never low on oil, never see any oil in a driveway. Definitely wont go back.Addition to post:They were supposed to contact me within 2-3 days, its been 5 and no call. I guess its like the 15 minute oil change. Now in reference to the severe oil leak... I am posting a picture of where I park every night. Notice the new fresh oil marks? Notice how there is only a couple? That is since I had my oil changed there. Notice there are none from before that oil change. Watch yourselves.Just a follow up; was told I would receive a call from the owner in a couple days... its been a couple weeks. They dont care.

Me
Review №4

I can’t say enough good things about my experience at the Valvoline on scenic highway. Giovanni was my tech and he was kind, efficient, professional and knowledgeable. He even honored my coupon (which had been recently discontinued) and gave me a new one for my next oil change. I was in and out in under 20 minutes! I don’t think I’ll ever go anywhere else to get my oil changed. Highly, highly recommend!

Sa
Review №5

Great service technicians. Attention to details. Immaculately clean and organized. No appointment needed. Easy to access and exit with traffic light on 124. Quick trip next door. Offers online coupons. Keeps accurate service records for your vehicle. Consistent technicians.

Da
Review №6

Seriously surprised when I first visited here. Everyone, and I mean everyone here is professional and polite. If there is a line, it’s worth the wait. I was so fed up going to my dealership that I randomly ended up here and now it’s the only place I go for routine maintenance. Really happy to have found this shop. Great work y’all!

Ha
Review №7

Excellent service, very informative and friendly technicians. I am new to the area and will definitely be using these guys from now on! Thank you!

Jo
Review №8

I had an excellent experience in this drive-thru oil change facility. The guys were very professional and kind in dealing with my service requirements. Without being an expert, I have to said that this is a #Covid19 safe facility. I am very satisfied with the job of Giovanny, Miguel and other technician whose name couldnt see. I would recommend, without hesitation, this shop for a quick and very professional service.

Ja
Review №9

Came in for an oil change on a Thursday around 11am without an appointment and was in and out in 25 minutes. Super quick and the staff was very professional and mostly female which I’m happy to support. Definitely will return every time I need an oil change.

Ga
Review №10

Giovanni was out here hustling! Got us in and out as quick as we could. It probably took us 30 min, but really you thought it would take 15 min C’mon. Great service, great attitude, and I will be back! Thanks guys!

Ji
Review №11

Super friendly service

Ta
Review №12

Horrible wait times!! I got there one morning around 10:20 2 cars were ahead of me but no biggie I figured 30in max I should be up...11:20 Im still behind one car why because Instead of doing your oil change efficiently like theyre supposed to they spend so much time trying to upsell u on changing out other parts. I watched them keenly Spending precious time trying to convince somebody to change filters when they have people waiting. If the customer says no move on do the oil change and keep it moving I just kindly asked the guy behind me to backup so I could leave went to a Haviland Instead unacceptable!!

Ms
Review №13

Giovanni was amazing! They were very professional and they filled my tires, and topped my fluids because I was a first time customer! Love it here! We be a permanent customer

JK
Review №14

Excellent service! I am impressed with with the employee attitude 👏

Br
Review №15

I went in for an oil change and a new headlight, that part went fine. I was told that one of my serpentine belts needed replacement, so I agreed to have it done. It became clear soon after that that they didnt do that service often and werent sure how to complete the service. They didnt have the belt, to begin with, so they had to have the part brought over, which happened pretty quickly. Upon receiving the part, the next two hours of my life were an ordeal. The woman working on my car clearly didnt know how to perform the service. She was looking through paper manuals, calling people on the phone, and asking her co-workers for help. Eventually, she decided that she needed to remove one of my front tires to replace the belt, so I would have to wait in the waiting room, where I viewed the entire staff for the next hour try to figure out how to replace a serpentine belt. The original woman eventually gave up after realizing she couldnt do it. I watched helplessly as the three employees stared at my vehicle for a very long time. The male employee finally was able to do something. After two hours, the belt was on. I was quickly guided to my car and given my receipt to pay. There was absolutely no mention of how incredibly long this service took; just pay up. A day after the events, my car is making very loud noises every time I accelerate. Im going to have to take my car to an actual mechanic now to fix the mistakes that were clearly made. These people are sufficient for an oil change but, if you need anything more, look elsewhere.

#B
Review №16

Thx for changing my oil on my 2004 Honda Van. Also for checking all my fluids. Great Job. I will be back again.

So
Review №17

Just left the establishment. Rene and his team showed so much professionalism and patience in making recommendations!!!10 ********** actually!!!!

Li
Review №18

The wait for an oil change was a bit long, but worth it. The Lady that did the oil change was quick. She was very kind and super friendly. I would definitely come back for my next oil change.

li
Review №19

Wonderful experience. Clean! Informative and no pressure sales. Loved it. Took 15 mins all together and I was outta there.

Do
Review №20

Everyone was so nice from the minute I drove into until I drove out will be back great service

Ke
Review №21

The customer service here is perfect. The manager, Kayla, is honest and knowledgeable. The whole team works together and seems to present a United front. I love that. They won me over in March 2020 and continue to impress me each time. For the first time, I used them for more than an oil change. My 2017 GMC started cutting off at lights. I went straight to them and they serviced my GMC with a system cleaning and 💥 just like that, problem solved.

Os
Review №22

My brother and I unfortunately got a flat tire. We had stopped at the quicktrip next door and with the little air in our tire, we made our way over and they were quick to help us. And the employees were oh so kind! We recommend their 10/10 service!

Ja
Review №23

Love to see women doing jobs that most think is a mans job. They ladies were phenomenal.

Li
Review №24

Best oil change experience ever. Friendly, knowledgeable, attentive staff, great communication, thorough exam of primary functionality of the vehicle. Very satisfied. My car is no longer homeless, in terms of oil changes. Try it!

Ch
Review №25

Giovannie was Amazing. I won’t take my car anywhere else. He was professional and courteous!

Ci
Review №26

The best of the best thank you soooooo much they’re the best. Thank you Glovanni. I really appreciate it. will definitely be coming back thanks again 🙏🙏🙏

Hu
Review №27

Best service and they are really fast to change oil.

Ra
Review №28

So I have found my new oil change location!! The service was awesome!! First off, you get to stay in your car!! Hooray! They kept me informed about everything being done to my car. They shared recommendations but were not pushy. I didnt feel pressured at all. I could also see the bays on the screen to see the work being done. Checked tires, added fluid, etc.. Price is reasonable and service is great! Dont hesitate to stop by. Highly competent and professional crew. Thanks to Giovanni, Austin and Santana!!

Sa
Review №29

After trying to get an oil change at 2 nearby jiffy lubes to no avail (workers didn’t show up to open on time), Valvoline got me in and out quickly with awesome customer service.

To
Review №30

I have used this location 3 times now (shame on me!) and each time the person under the cars is sloppy - I did not have a leak, but the frame was covered in oil. Second time they offered me a bag of oil cleaner. Today, I went back again and SAME EXACT thing. I immediately returned and the Mgr offered nothing. I will return to my original oil place and NEVER use a Valvoline again.

Kr
Review №31

Excellent service!! Ashley, miguel, and the guy under the car were great. Will be back next time!! Very quick and great service!!! Thank you!!:)

Po
Review №32

Amazing work. Great quality service. Givanni(sells man) very professional.

Ta
Review №33

We bought a used car that immediately started having issues, they helped us run codes and jump start the vehicle. They were very kind and super helpful.

Sa
Review №34

I went to them twice for an oil change. Very quick service however i wont be visiting them again after one guy told me my serpentine belt had rips in it and needed to be replaced but then marked on the receipt my belt was ok (weird right). So i had my trusted mechanic look at my belt and told me my belt is fine and doesnt need to be replaced. This shop was just trying to charge me for a service that wasnt needed

Pa
Review №35

This is the 2nd time I have come to this location in 6 months and they are not open at 8:00 a.m. 1st time they asked me to wait 15 to 20 minutes now this time the manager isnt even here to open the building.

Jo
Review №36

Kalisha was the manager and she was very organized, informative, and professional. Stefan worked on my car and he was very personable. This made my experiance quite enjoyable. I will definitely go there again next time.

Le
Review №37

Very decent and dedicated techs and staff with better service

va
Review №38

Long wait but good service smiling 😃faces 😄

CT
Review №39

Fast, Courteous and Professional service

An
Review №40

Awesome service! Fast & friendly! Would definitely recommend!

Je
Review №41

Very informative, great prices, efficient. I love that they talk you through every step of what theyre doing and Youre able to watch whats being done to your car. Theyre very honest and upfront. I will definitely be a returning customer!

Ma
Review №42

I always have the best service here.

Br
Review №43

Hands down the best oil change service I have ever experienced. Michael and his team were very knowledgeable and professional. He recommended a few additional services and explained them to me so I could understand exactly what needed to be done. I will be back in the very near future to complete these services. This location now has a loyal customer. I will send all my friends and family your way!

ju
Review №44

Oil change was good, don’t expect them to check any hard to reach fluid reservoirs.

Do
Review №45

I received a coupon in the mail. Very efficient service. Fair price for synthetic oil change.

Ja
Review №46

Great service and fast. First time getting anything done outside of my dealership. Cesar was great. He cracked a couple jokes to help the time pass. In and out in less than 25 mins. Will be back.

Me
Review №47

I needed an oil change before heading out of town. I drove in and was serviced immediately! No appointment. No wait. Great service! I will definitely be back!

Xi
Review №48

Staff was professional, friendly, and did a great job! This was my second visit since we moved to the area.

da
Review №49

Great service very fast

Az
Review №50

What a wonderful service..

De
Review №51

Didnt even have to get out of my car. Employees very nice and knowledgeable.

Na
Review №52

In and out in in 10 minutes. Great service! Very friendly.

Aa
Review №53

Jack is great and the whole staff here were willing to help me with a smile. Great staff and very nice manager.

Ja
Review №54

Very friendly staff. Very professional and informative. Awesome service.

Ni
Review №55

My boy Austin is always reassuring that everything is done correctly and professionally. Big shout out to him and his great customer service.

Sa
Review №56

Damien was great. Got an oil change and air filter replaced in about 20 min. Friendly guys definitely recommend to my family and friends.

Ji
Review №57

Best service Ive ever experienced at a car service shop. Customer service, was excellent. Will definitely be coming back here in the future. Would definitely recommend.

Sy
Review №58

Absolutely awesome service by caring professional !!! Must visit... thanks !

St
Review №59

Good service 👍

Sa
Review №60

Once youre in the bay, it was very quick (about 20 min). Made a few recommendations but did not pressure to buy or try to upsell. Average price for oil change in regards to other shops. Overall quick process, and friendly customer service.

mi
Review №61

Good job 👍

Ni
Review №62

Ok let me just say, I have NEVER had such an AMAZING experience getting my oil change before. They checked the maintenance on the car and went over the options with me. Very professional and very nice employees!

Jo
Review №63

Cal was great!

Gu
Review №64

This will sound funny but the best oil change ever, you get to stay in your car an a team of people come to service your car, they pull up all the work your car might need from the system and they even have a timer on a screen so you know how long they are taking, the service lasted about 30 minutes but because I ordered some extra work. 👍 👍

Tr
Review №65

Very thorough great customer service

Br
Review №66

The service was good and coordinated though the pice of an oil change was way above even a dealership. Not going again. Paid $90 for full synthetic.

Fr
Review №67

Great place to get you oil change

Ta
Review №68

They’re AMAZING! I drove about an hour to them and they were more than helping, caring, and professional! I would DEFINITELY recommend them to anyone who has a car!🥰🥳

Ap
Review №69

My regular place was closed and i came here the service was great all around, would recommend them

Ca
Review №70

Don’t trust them with your car!!!!They messed up my oil plug and would not take responsibility for it.It took more than 15 minutes for my oil change probably 30 to 45 minutes, which I thought was strange. The manager Anaya Weber was the person who greeted and explained all the services to me. While having my oil changed she very Casually says to me we are going to change your oil plugs they are old, no worries we do it all the time we will just replace them at no charge to you I said ok not nothing anything about cars. I didnt question her on the matter. When I’m fact they cross threaded my plug.

Ch
Review №71

They damaged my car and REFUSED TO TAKE RESPONSIBILITY. MY CAR WASNT LEAKING OIL BEFORE THEY TOUCHED IT DAY AFTER OIL CHANGE MY CAR IS LEAKING OIL SO BAD I CANT DRIVE IT. THEY INSTALLED A UNi plug cross treaded and no washer . DONT GO HERE!!

Mu
Review №72

It was overall a great experiance they saved me a lot of time and money

An
Review №73

Phenomenal Service and great use of technology.

Ma
Review №74

Awesome service and very thorough, friendly and professional staff. Manager named Analya was on point with everything.

Co
Review №75

I received outstanding customer service at this location from Damien, Harold, and especially Toshia... and whomever was.underneath!!Very knowledgeable and professional!!Thank you!

AV
Review №76

I have to say that you guys really do great job and awesome customer service . Had a little issue about the work there but that don’t bother me . Keep up the good work guys !

Cl
Review №77

Super easy quick oil change... staff is super friendly!

Ja
Review №78

Excellent service. Very professional and helpful employees.

ta
Review №79

Great service

Je
Review №80

They are extremely professional, honest, they work extremely well as a team.

Je
Review №81

Amazing customer service!

An
Review №82

HORRIBLE DAMAGED MY FRIENDS CAR AND REFUSES TO TAKE RESPONSIBILITY...NOW WHETHER YOU REALIZE IT OR NOT VALVOLINE...SOCIAL MEDIA CAN BE CRUDE...FIX THIS..

Ma
Review №83

Smooth sailing

la
Review №84

Excellent experience, fast service, and through maintenance

Lo
Review №85

Great service and quality people

Wa
Review №86

Great team and explained everything wonderfully

St
Review №87

Excellent job, we will be back.

Da
Review №88

They damaged my wife’s car by improperly installing a universal oil plug and they won’t take responsibility.Our car Wasn’t leaking oil before they serviced IT...Area Manager Tim Fuller REFUSED TO LOOK AT OUR CAR AFTER WE AWOKE TO A GARAGE FLOOR FILLED WITH OILTHEY DONT BELONG IN OUR COMMUNITY!!

Ro
Review №89

Very knowledgeable

Sa
Review №90

Quick and nice service

Br
Review №91

Quality service in and out quick

Co
Review №92

Best Service loved them!!!

da
Review №93

Pretty Good

Ph
Review №94

Courteous efficiency

Su
Review №95

All very quickly the boy who attended me spoke Spanish and he facilitated the process, very good attention, everything well explained and very sincere in his work.

Information
27 Photos
95 Comments
4.5 Rating
  • Address:2018 Scenic Hwy N, Snellville, GA 30078, United States
  • Site:https://store.vioc.com/ga/snellville/oil-change-040150.html?utm_source=google&utm_medium=local&utm_campaign=localsearch
  • Phone:+1 470-508-9548
Categories
  • Oil change service
Working hours
  • Monday:8am–7pm
  • Tuesday:8am–7pm
  • Wednesday:8am–7pm
  • Thursday:8am–7pm
  • Friday:8am–7pm
  • Saturday:8am–6pm
  • Sunday:10am–4pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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