Location is seriously understaffed, communication skills are non existent, they don’t communicate with each other or the customers. Employees were not very knowledgeable about pay procedures, I believe I may have been charged for work I did not receive. I asked for a complete car inspection to be done but didn’t receive feedback or paperwork to prove it. I gave them prior knowledge of my payment and pick up plans and information was disregarded.

The staff here is very polite and courteous..each and every time you visit. Its nice to have them so close by. They really do a great job!

I came here for a high mileage oil change, car care package, and alignment. I informed them about how my car would shake when pressing the brakes at the time I was requesting services. I had quite a few services suggested to me to as a result, the most expensive being the struts. I was told that it along with new tires would help with the shaking so I made an appointment to come back a few days later to have that taken care of. Here we are approximately 3 months later and my car is shaking worse than before. It now feels as if the car will fall apart whenever I have to come to a sudden stop. Surely this is because the car was never fixed. Firestone (multiple locations) has suggested numerous things such as a tie rod, brakes, rotors and struts all of which I have gotten replaced at some point at different locations. I expect for my vehicle to be fixed, or riding a bit better at the very least, after spending $1000 on service that day. I doubt Ill visit another location after being disappointed in the work done on my car in multiple locations. The customer service given at this location is what saved this from being a one star review. Although I am dissatisfied with the work done, this has to be the nicest group of Firestone employees that I have ever encountered. I think I will just stick with getting my car serviced at the dealer from now on.

Excellent service! Got everything done the same day! Brake pads, rotors, oil change and alignment.

Got me in quickly, had dead battery. Thank you Firestone!

Great service, nice staff. Always keep me abreast of issues with my 2001 Altima

Scott Gilkey (Manager) is Friendly. Welcoming. Warm-hearted. Kind. Thoughtful. Amazing. Recommend to everyone

It was time to get tires for my car so I checked this place out. Their were not a lot of people inside so I felt safe. The bathroom was clean, and the service was great. Had a little wait time but it was a good experience.

I love it here. I come all the time for my both of my cars. Theyre knowledgeable and always get the job done in a timely manner.

Manager was a bit agitated because I wanted to get some personal items out of my vehicle before leaving it overnight, but an overall good place, I will return in the future.

5+ hours for an alignment. Needed in a pinch but I would definitely NOT recommend unless you have all day to wait around.

Still have lifetime alignments!!!!!!Great for newer cars.or oldHad on my car 22 years now align every 6 months.Saved hundreds on alignments

Good service on time they check everything in my car and they did in aliment and my car runs good and soft.

They corrected the issue. And everyone makes mistakes. I forehand them.

Brian is the best technician!🙂

Trina was excellent with my needs when UT came to my truck. Great caring person.

Professional Knowledge of all and skillful

I am a regular customer of Firestone Complete Autocare from Tennessee and was in Grayson visiting friends for a weekend. As I got into town, I hit a concrete median messing up my tire too badly to drive back home. I brought it in and they worked it in to their schedule knowing I needed to drive back home on Sunday. They had it done same day before they closed and I was on my way home the next day! Excellent customer service for an out of towner!!

Brought my car in for an alignment. Scott told me it would take 1.5 to 2.5 hours. My car was aligned, test driven and parked. I continued to wait for Scott to tell me my car was ready. Rather, he decided to take two additional customers that walked in for services. I waited an extra 20 minutes for a car that was already READY. If I had not stood up and asked if my car was ready, he would probably have proceeded to let me continue waiting. Did not even give me my total alignment sheet because he’d rather help other customers. Not coming back to this firestone.

Terrible work performed on my Chevreolet Silverado, I brought my truck in because the brakes were squealing, after servicing the Front brakes and the back brakes and 1year and three returns to try to get it right my brakes are still squealing and I was refused a refund, I also had a oil change during this time and my oil filter when replaced was not tightened properly causing it to leak, I recommend everyone to find another auto shop do not take your vehicle here

I have been with Firestone for more than 7 years. I buy tires, change oils and do alignments there. I went to this location today for an alignments. I was told by Terina that I might wait for an hour and thirty minutes to the most. After waiting 2 hours, nothing happened. I asked Scott about the situation, he told me that I should have called for an appointment. What! I was there already for 2hrs. After waiting another 40minutes, they pulled my car in for an alignments. It took me a total of 3 hours and 10 minutes of waiting for just an alignment. During my stay there, people were coming in and going after getting their services. This is the horrible experience I ever have in Firestone. I will never go back to this location again. Dont go, unless you want to waste your time and energy.

Great place! Great service! Lowest prices around. Definitely going back to get suggested items repaired.

I made an appointment for 1pm one afternoon. I waited for over 2 hours before ultimately leaving. Whats the point of making an appointment if I still have to wait so long. Ive got things to do and I thing 2 hours was enough to justify my leaving. I wont be back

Miss Trina and Mr Scott make it happen.Awesome attitude and personality. Highly recommended!

Brian gave excellent customer service & explained to us everything that needed to be done as well as showed us what needed to be done & also educated us on the reasons why we needed the particular work done on the car we were looking to purchase... Thank you Brian for giving such premiere service... I hope Firestone realises what an incredible employee they have in you... David Brumlow

This location sucks Worst service ever Dont let him steal your money.

I dropped my car off yesterday 5/25 at noon and it ended up being left here overnight. Forward 14 hours later and my car is still not done. All I came here for was a simple alignment and rotation which shouldn’t take more than an hour. This is ridiculous, understaffed or not they should have taken care of my car first. I had an appointment too which was YESTERDAY. Service was never this slow and disappointing before, I just hope it doesn’t happen next time. I wasted an entire day waiting for my car.

We had excellent service from Scott and his team. We had a respectable wait time for an alignment. We appreciate the great service and respect for our time. I would come back to this Firestone to work with Scotts team again.

They are awesome.

The wait time was over one and half before work began on my car. Total time was over 3 hours. If I ever use Firestone again, I would drop off the car.

The best. Staff is awesome, friendly they remember you. Give great customer service. I will always take my car there.

Fixed the tire super fast and works great!

Bring your car here and prepare to suffer the consequences of mechanical work that is well below the standards provided by your vehicle manufacturer. Both repairs, one involving an axle and one involving changing shocks had to be redone and fixed properly, a year later, by the car dealers repair center. Buyer beware. Buyer beware!!!!!

Worst place ever! Waited 30 minutes for someone to come put air in my tires- no one ever came. The lady inside was no help either. What’s the point of purchasing tires there if you can’t get service!?! Will definitely not be going back and will be canceling my card

I was Hwy 78 and I got a flat. I finally made it to Firestone from being in school traffic. Barbara was so friendly and helpful. I didnt get my mechanics name, but he was great as well because he got me in and out. Thanks so much for your friendly and fast service

The lady on duty at the desk was definitely an asset to Firestone. She was very polite and customer focus. She engaged me keeping me posted on how much longer my waiting time would be. I enjoyed the location

Excellent customer service. They always say you get what you pay for and this is a good example. Yes they can be high but try going to pep boys and then you will see why going here totally makes up for the extra spent

SCAM! I went to patch my tire because my sensor kept going off and they told me that I had a nail in a spot that couldn’t be patched and that I also needed to replace all 4 tires even though they were recently new tires and 3,000 dollars worth of other issues. I took my car to Discount Tire and they couldn’t find a nail anywhere but told me my sensor was placed incorrectly and that’s why my light was going off. I understand the up-selling but to completely lie about the nail is ridiculous. Don’t waste your money here and go to Discount Tire. If I could give y’all less than 1 Star I would.

Service was phenomenal!! Family trip from louisiana and picked up a screw in my tire. Did not realize my back tires were so bad until their service crew pointed it out. They had 2 new tires and the tire repair done in under an hour and had us back on the road safely. The management should be very proud of their employees.

Great place been doing business with Jeff Salter 25 years honest & knows his trade.

Very good customer service

I have used Firestone Complete Auto Care numerous times while living in Florida over the years and will continue to use them for tires in the future. There were a few issues with availability of tires that were specified when setting up my appointment. Brent Hendrick, the store manager, took great care of us and the issues. The mechanic took great care not to damage my black OEM wheels and kept my beige leather interior clean. Very professional. Great experience after the initial issues. They definitely seem to care about customers here.

We brought my daughters car here to repair a slow leak in her tire. The staff was very friendly and helpful. Although they werent able to repair the tire due to the location of the nail, they gave us very good Advice on how to get it taken care of.

I had a phenomenal experience with the new manager Scott. He has really turned this store around. If youve had a bad experience in the past, you really need to give this location another shot. Thanks Scott for making my experience a great one!

Very helpful people. I went in for two tires and left with four because of the fantastic service!! I added an oil change an did my alignment. Waited a little long but the service was worth it. Great job.

The main complaint I have is that the mechanic who changed my oil either didnt put enough oil in my van or didnt prime the oil filter. I notice 3 weeks after my oil change my oil light came on. I checked my oil levels and it didnt register on the dipstick. After 2 quarts of oil it finally showed normal levels. I know most or all engine leak oil, but 2 quarts in 3 weeks? Also Ive need seen any oil spots at work, home or stores. Other than this major issue that could have made my engine seize up, The location is good, hours are good and staff is fair.

I love to use Firestone when I get my tires and oil changed. They always have fair prices for both and good.

Love going to these guys. They are my go to mechanics. They exude integrity in how they serve each customer. Ive had plenty of bad experiences with mechanics but never here.

I visited Firestone for the first time ever.....I really didnt know what to expect...but to my surprise the crew working that afternoon made me feel extremely comfortable...all I wanted was a oil change and a break inspection....they did exactly what I asked for....and gave me step by step info...they also explained what I need to do and how much it would cost....I really appreciate the professionalism.... thanks for your service...

This location damaged 2 of my wheels to the point they had to be replaced and refused to acknowledge their responsibility saying I must have done it. I have not changed a tire in 40 years.

Doooooo not go there waited for them to check my tire. They checked everything else on my car and i didnt even ask them to. Thats the type of service you get after almost spending almost $1300. Months earlier. I will be calling corporate and making a complaint. Horrible service

Stopped in at closing time, I needed 2 new tires and a rotation. They didnt even blink. In 20 mins I was in and out. Great folks! Go see mangmt., Ms. Barbara...she will take care of ya! I will definitely let them take care of my cars from now on out!

Great service, I had an Enterprise rental car and it showed low tire pressure. I came in and they found a nail in the tire and they promptly repaired it. I was in and out in 45 minutes.

Took it in for oil change and was told I needed a new battery. Service was professional and courteous.

They take FOREVER. and they don’t seem to do things in a timely fashion. I went for an oil change last week and was there for an hour and a half. My husband was just there and they told him a 15 minute wait. He was there for 2 hours. Then he tried to check out and the girl at the check out ignored him. We will not go here again.

For months now I have been shopping around and preparing to purchase a new set of tires for my vehicle. Not only did Ms. Ballenger help me decide on a new set but she got them for me the same day and out the store in a short period of time. She stands out as a very personable person that listens to the customer and addresses every concern that is presented. If there is one person that I am able to identify that is deserving of a job well done, she is the one. Outstanding work Ms. Ballenger you have earned a loyal customer in me.

110% recommend. I needed to get Summer Performance tires for my 2016 Mustang and Discount tires said it was going to take them a couple of days to get the tires. I called this location and Barbara took care of me. I was on the phone with her for less than 10 minutes, she ensured me the tires would arrive late afternoon SAME DAY and it ended up arriving around 1 PM, which is less than 3 hours after we talked on the phone.I was extremely late but they still took my car in. The tech that installed the tires may have gone beyond what was necessary on the car and I couldnt be happier. I will be coming back here.Thanks again.

Had an appointment at 5pm to just get the oil changed and it has taken almost 2 hours!! I wasnt even acknowledged when I walked in!! Customer service is lacking significantly at this location!!

Technician Mandrell was very knowledgeable and answered all my questions and concerns

I went in for a oil change. The manager was nice and helpful and so was the young lady up front . The guy with dreads who serviced my car was very rude. He walked away with an attitude when I had asked him about the oil Mileage on my car

Real nice auto tire store, thank you Jerry, Bret, tall james very knowable team at this location. Thank you for taking care of my car during the snow days while everyone closed on me...

I purchased 2 tires, 1 from this and 1 from Lilburn location. Yesterday I went back to Lilburn location to have my tires balanced because I feel vibration from the NEW tires. After the service, I have same problem. Today I came to this location to have the tires balanced again. They balanced all 4 for no charge even after I told them that front tires are ok. They did good job balancing them, I have no problem with vibration no more.Thanks......

Great service at this location every time.

Reasonable pricing, warranty provided, quick service, no appointment needed, and overall phenomenal customer service experience provided by all the employees but especially “Ms. Barbara”!!!

Great customer service,the Sales Person was awesome and the Technician was very professional and prompt,I have used the service at location several times and would recommend it to anyone just for the extended curtosey they always display.

I took my 1974 beetle and they did a great job on the alignment, great costumer service fast and efficient.

Great service on my girl friend BMW.

Great service! Quick and professional. The employees are so friendly.

Service was horrible. Agent did not and would not listen, kept cutting customer off. Horrible customer service.

Associates initially attempted to price gauge for service, but the manager was helpful and assisted in a fair price.

Great service friendly atmosphere. The manager is very knowledgeable and helpful. The Firestone team is very honest.

Maybe it is because I have a highly modified car, so they know I know what Im doing. But Ive had no problems here besides long waits if you go on the weekend. However make an appointment the day before and I was in and out in less than 45min for an alignment check and correction.

I have taken my vehicles to the Snellville Firestone for several years and have been pleased with the service I have received. The management team and staff are professional, courteous & friendly, and they consistently complete my service needs in a timely fashion.I will continue to have my vehicles serviced at the Snellville Firestone and would recommend them to others who are in need of honest, knowledgeable, and reliable mechanics.

If I could give this location a zero I would. I paid 700+ for breaks that squeal. Brought the car back and they still squeal. The mechanic left my window down while it was raining my inside of my car was soak and wet. The manager and the mechanic laughed about the situation. Breaks still squealing and my driver window wont roll up or down.

Needed a tire patched from previous nail puncture. Technician checked the other tires and found another metal puncture - is was evident if you looked for it but I dont know if anyone else would have checked. Got both tires repaired, although it did take 2 1/2 hours to do. Still, I am thankful they found the second puncture.

Barbra was great!! Great deal on my tires to boot

Nice place to get work done

Tech told me to wait a minute to check my tire pressure and never came back to check it after 20 minutes waiting

Great service.. little pricey but hey I got free coffee and enjoyed the conversations during my wait.

Need more service technicians...

The female attendant is awesome. Very customer friendly.

We took my wife 2005 Mazda to have a tune up and to check brakes. While doing the tune up they broke 6 hose. And couldnt fine anything wrong with the brakes. Charging us $460.00. Wife and i went on vacation while driving brakes pedal went to the floor. Made it back home took it to Kaufman tire. Brake master cylinder needed to be replaced. and hose replaced. Will not take any of our cars back to Firestone for service or tires.

Clean facility, good price points, prompt service

I had the worst service today. I love firestone but I will never go to this location again. The Lady attendant Barbra was rude, trying to add on extra charges and was not specific with what the issue of my car was. I understand making sales, but please dont do it at my expense. I got there at 8am but work did not start on my car till 1pm. James was ok, not too friendly either. Bad customer service, Im really dissapointed.

Friendly service . For as many people they had the time was reasonable. Prices werent crazy . inside was clean .

Restrooms nasty

Service was quick and easy. Enjoyed the environment.

Outstanding service - fast installation of tires!

Good places. Fast service

I was told my rear shoes on my suburban were 1-2mm and needed to be replaced while i was in for a tire installation. Suprise Suprise when I removed the drums to replace them and they were +4mm .Tip: dont try to cheat an ASE certified technician.

Mr Qiuk was honest and helpful with the information given.

A little expensive, but after researching this was the best option i could find for a new set of tires with lifetime balance and alignment. The guys are pretty quick and can get in and out in about an hour.

Good year are much better and better service

Went to see about some tires for my truck and received great service... Next set of tires I will get through them

Said I had a nail in my tire, took it somewhere else. couldnt find a nail anywhere. check engine light was not on before oil change, was on when after.

Staff are very friendly and always make their customers a priority

Worst service I have ever received in my life. i never go under any circumstances.

Great

Ms. B is very knowledgeable, professional and courteous.

They took 3 hours to change my tires. While I was waiting they continued trying to sell me other products. I will never buy another set of tires from this place.