I won’t be going back. I went in for root touch up and balayage. The highlights were barely noticeable and not even. The hair ends are darker than middle of the hair strands in some areas and barely any difference overall. The hair stylist told me my hair turned orange that’s why she has to darken it. That’s not what a stylist does! You either wait longer or add more bleach if I’m paying nearly $300 for your service. Not seeing any difference for that amount is just not acceptable. Not to mention, I’ve never had that issue anywhere else for half that price. I thought I was guaranteeing good results by visiting this place but I was wrong.

I was incredibly disappointed with my service. I was told my Grand Cru facial would be 75 minutes and my service was promptly over in 60 minutes. That 60 minutes also included the 10-15 minute chat about everything wrong that I was doing with my current skincare (I get that this is somewhat typical of facials, but it was also really repetitive). When I asked why my service was 80% of the time length advertised, I was told that 15 minutes is used for cleaning and COVID processes. I’m fine with this, but it was advertised as a 75 minute service. I made my decision on what service I was going to pay for based on the cost/length of service. Overall, I’m really upset with my experience. Especially since I was looking for a local spot to be my regular facial location.

I have gone to the downtown spa many times for massages, waking and facials. As a cash customer I never had an issue booking an appointment. I recently became a ClassPass member and saw Tricoci has services where I could use my points. Every time I selected a time and tried to book they would take my reservation and the. cancel hours later saying the time was not available. They would suggest another time which I would immediately book and then they would cancel it again. 4 times now I have received a cancellation, maybe because the ClassPass points are redeemed at a lower cost than their cash clients? But how is that my problem? They set the price. Not me. Seems like they don’t care about the client at all. I guess I’ll take my cash and my points elsewhere!!!

This place is a disaster. I booked in for a specific treatment, arrived on time was greeted by my colourist. Who then proceeded to tell me that my chosen service would take “all day” and that she couldn’t do it then. When I enquired about other, simpler services, she also did not want to engage in any creative discussion about what we could achieve in the allotted time. I left the salon feeling as if the colourist had taken one look at me and decided she wasn’t going to put one iota of effort in. If I owned this branch, I’d retrain my staff; how can you let a potential long term customer walk out the door feeling as if no effort had been made? I will not be back and I wouldn’t recommend this place to anyone. I am extremely disappointed.

Great place for Cut and color! Highly recommend Jojo for color and Samantha for haircut and style. Great at what they do and very very nice and easy going! OLD ORCHARD location

Amazing. The staff is so welcoming and helpful to everyone. We have been coming here since 2009 and wouldnt go anywhere else. Thank you for being a wonderful company and business at Old Orchard.

When I schedule an appointment with Tricoci, I know Ill be able to relax what ever I chose from their services. I enjoy treating myself to getting pampered. I plan on visiting Tricoci for many years to come. Thank You Old Orchard Mario Tricoci!!!

The hairstylist was not nice. She kept saying you have so much hair . She chopped my hair in a second. I didnt like my experience at all. There is no value for money service. The professionals working here are not courteous. They dont seem to want to have returning customers. I will not recommend this place.

First time here...Had a manicure and pedicure with Margaret...Just Wonderful! Will definitely be back😊

Felt very safe with their COVID protocols. Very kind and helpful staff. I had a Swedish massage and it was wonderful

The worse products, what i had,so expensive service, what i got first time,never come back, unbelievable upset .

I had a few services done to see which ones I would rec to friends and fam. And the powerlift facial was wonderful as well as the keratin hair treatment and the express massage. Everyone was really really professional which is definitely missing in most places today. It was really wonderful how the experts in beauty took care of all of their clients. Its a business but definitely feels like youre welcome and can relax here and the people enjoy their work.

Relaxing efficient n good service

The woman working on my haircut was great, personable, good work, I liked my cut but the woman who washed my hair haphazardly did so, it was rough, not thorough, it felt rushed.

Very thorough with covid 19 safety precautions. Also, I love Eva for facials and Margaret for manicures/pedicures. I dont live near this location, but these ladies make the trip worth it every time.

Great service. The colorist did a great job explaining how my hair would react to certain treatments and offered suggestions. The stylist listened to my desires and discussed with me how it would potentially look with a face mask.

Staff is nice but receptionists are rude and standoffish. Prices differ/change.

My wife likes the place ...I usually get her the gift certificates, so dont have any direct feedback for them.

The best part is the booking on line!!! The place is clean and welcoming!

I havent had a haircut in over a year with the pandemic and went recently. I did not know what to expect since I dont go here regularly to cut my hair, but I was impressed with the safety procautions. My temp was checked and everyone had their mask on. The stylist was great and my hair looked great after too. I will definetly be going more often, seeing as though these safety procautions have instilled more cofidence in me to go get my hair cut more reguarly.

Excellent customer service, friendly and knowledgeable techs as always. Most importantly, they do a nice job of adhering to CDC guidelines.

They took care of all my wifes needs, making her Mothers day very special.

Not sure about this one. Hit or miss.

Meh. Really expensive, shampoo was nothing more than Hair Cuttery and blowout was fine. Haven’t gotten their pandemic check in process down yet - checked me in then left me standing outside in blazing heat. Had to remind them I was out there. Just mediocre.

Love this salon! Every time I go, I get a warm welcome from the ladies working up front. My hair is done with amazing techniques and style. Amazing salon, 10/10

I received excellent service! I had a pedicure, eyebrow, lip, chin wax, and a good to go massage. All of the Technicians were fantastic, and I left feeling amazing. I highly recommend this day spa!

I got a facial done today and the lady doing it, Olga, was very nice. She explained each step she was doing and what she was applying to my face. I would definitely go back to her

Isabella who was supposed to give me a hair color refresher did a very bad job because she rushed everything and was not concerned about what I wanted. Please be aware before you book her for anything.Grace (Hair Stylist) on the other hand was the nicest! She gave me a great haircut and I would recommend her.I usually book appointments with Victoria (Hair Colorist) and she is also amazing! very passionate and does a great job.

I cant thank Michelle W the manager enough for her care and customer service concerning my recent visit. She was so thoughtful and empathetic... thank you again! I appreciate how you value your costumesrs!!! I will will be back because you are such a pleasure to work with!

I was recommended this salon by one of my friends so I decided to give it a try.I had a single process hair color done 2 days ago. After 30 min my hair colorist, Adrianna passed me on to another lady to wash my hair who left color on my cheek, hair line and ears. The colorist did not come back to check on my hair color. I paid $80 for this and the next day I still see my uncolored roots.I’m definitely not recommending this salon for hair color

Tina was so great! Very fast service and very personable. First time in a long time that I left a salon feeling so pretty :)

Professional, friendly and amazing

Product pushers. Not great Mani/pedi or massage. Facial was good. But all they do is try to upsell and push every product on you.

Everyone is friendly but this was the third time and last time I get my hair colored here. It was expensive for a hair color I didnt even want or end up getting. I have to get my hair redone somewhere else.Update: ALREADY went to another place who successfully gave me the color I wanted in a day 🙏

Friendly, courteous staff. Very accommodating to walk-ins. Stylist did a good job.

One star too many! Ill never go back! Last time I went there, I left crying, the guy chopped my hair like I was a prisoner! I called to talk to a manager and I was told theyll call me back the next day! That never happened! Beware who you pay to mess with your hair! Do not waste your money!

Customer service is accommodating and understanding

I made an appointment online for a gel nail extension manicure. The appointment began late, the nail technician cut my finger in multiple places with the nail file which I bled. The shape of the nail was sloppy and uneven. And it took two hours. It’s been less than a week and three nails broke of. Very unhappy for a first time experience.

Easy phone reservation system. Fast and cordial front desk staff. Experienced stylists and nail technicians understand my preferences and do a beautiful job, especially for special occasions.

I have untouched/undyed brown hair and I went it to get highlights because my hair is so boring. I spent $150 and 6 hours in this salon to see nothing happen to my hair. If anything my whole head got a shade lighter, no highlights. I didn’t think highlights were hard for a color specialist. I’ve tried a number of different colorist from this location over the years and have not been happy with the results.

This is a nice hair salon. First of all, I dont see a lot of men here to get their hair cut, but my experience was good. The waiting area was nice and clean, so you are definitely paying for the experience. They charge somewhere between 35 to 50 ish based on the barber, and if you include the tip, its about 60 total to get a mans hair cut done. Is it worth it? It depends. You get your hair washed before the cut, discuss the style you want, and most of the cut was done by hand and a pair of scissors. A lot more effort was put into the cutting. So definitely better than the one you get at Sports Clip for example. Is it $60 good? Probably not. I can get the same style from my old salon place for around $35. But this place is closer to my home. Will I come back? Maybe.

First this is not a HIGH end salon. Second most of the people who works at this location are racist and the workers dress in a not professional way at all. The service they provided was not what I asked for, not happy at all with my experience at this place. And their prices are way overpriced.Make yourself a great favor, find a better place to spend your money, don’t give your money to this people, it doesn’t worth it.

I had a really good experience here...I especially liked that the stylist communicated with me extensively to see what my needs and wishes were.I got an all over color and was extremely pleased with the results-I had a lot of brassy tones in my hair and the stylist covered those and gave me the warm shades I wanted.

I just left and am extremely disappointed in the awful customer service I experienced there. I called this morning to make a haircut appointment for two of my daughters. The gentleman on the phone confirmed the times, location and barbers with me on the phone. When we arrived at our appointment time the lady behind the desk could not find our reservation. When she asked if I made it over the phone with the reservation number and I said yes, she responded oh, well they always forget to put the reservations through. Then after asking me for my phone number, she confirmed she found the reservations and sent me and my 2 daughters upstairs to wait. After waiting for 15 minutes, she came up to inform us that our appointments were actually at a different location. I requested to speak to the manager who had absolutely no remorse or customer service training. She told me next time I should call them directly so the reservation line cant screw it up.I told her how inconvenient this was to us, how I have been a customer for over 10 years and her response was simply theres nothing I can do, better luck next time. No Im sorry, we screwed up and can offer you x percent off your next visit with us, no let me book you for another day and I will personally make sure this does not happen again... just a better luck next time.I understand mistakes can happen, its the complete lack of accountability and lack of any attempt to make it right that is what will make you lose your valued customers.Follow Up: I did receive a call from the corporate customer service and she was extremely apologetic. She explained that the way the situation was handled was not the Mario way, and they are on top of it. Because of her, I changed my stars from a 1 to a 3. She was so nice and she her approach truly made a difference

Amazing massage! Will return!

Had an appointment and when I arrived my nail technician was out on family emergency. They provided a technician whos very popular. Mia was wonderful

My Bob with the senior stylist turned out amazing and one of the best cuts Ive had . Highly recommend this place.

I have had three deeply disappointing experiences at this salon. After the first, a simple cut/color that resulted in botched highlights, my complaint was met with a shrug. I chalked it up to poor customer service and a styling fluke. The second time, I was made to wait an additional 40 MINUTES for my appointment (which was booked well in advance) because my stylist was socializing with another client, and then made so late for my color appointment, I had to leave. I then returned a third (and FINAL) time to discuss my hair treatment clearly and thoroughly, referencing the issues that I had previously had with their treatments— and was given another shoddy set of asymmetrical, crappy highlights. My stylist insisted that it was the lighting (in the salon), but I looked ridiculous everywhere I went afterwards.Do not waste your money, nor your time trying to make yourself heard. Don’t expect to be pampered, let alone given what you paid for. After three conversations with employees at Tricoci, I emailed management and was completely ignored. Tacky and ridiculous.

I go to Mario Tricoci on a regular basis. As a matter of fact, I have been going to three Mario Tricoci locations (depending on which I have been living closest to at the time) for over 15 years. I never had problems at the other two locations when I went to get massages. But today, when I went to get a massage at the Old Orchard location, it was horrible. First of all, the woman performing my massage spoke very broken English. I could barely understand what she was saying to me, which caused confusion regarding the type of massage I thought I was getting (a Signature Massage) and the type of massage I ended up receiving (a Swedish Massage). Furthermore, her bedside manner was nonexistent: she was very rude and dismissive. She did not even bother to consult with me about which portions of my back I am most concerned about and, at the conclusion of the massage, she quickly left the room and did not even bother to see me out. But worst of all she had body odor and her stomach kept grumbling throughout my service, which did not create a relaxing environment. I got a massage at the Old Orchard location many months prior to the one I had done today; that massage was done by a different individual. It was not as bad as the one I received today, but it was not great either. The only reason Im giving this location two stars is because Janice and Naz do my waxing and they are both fantastic. Plus, the ladies at the front desk are always nice. But I will never ever get another massage done here and I would not recommend it to anyone else seeking massage services.

I really enjoyed the two spa services I got. Haircuts are always good. No major complaints.

Great service at a fair price!!! I loved Tina ! definitely my new go to

I usually go get my haircut through a local barber, but couldnt get in before a trip. I made an appointment with Raul, and not only did he do a great job on the cut I presented to him, but he was extremely pleasant and I had a great time talking with him!

My hair cut was shorter than what I wanted. Over all the hey were ok

George and Jerli are awesome! Both have given me excellent haircuts. You can’t go wrong with either one!

Rae did an amazing job on my hair. Thanks!

Always great services. We especially like Tina, Luca and Janice.

I get a blowout almost every weekend. Having been with almost all of the stylists, I have found Luca to be not only the most skilled, but the most entertaining to be with. She has talented hands and makes the experience at the salon enjoyable, even at 8 am. For color (I typically do balayage or highlights), I prefer Jenny, especially with blonde hair. For cuts, Trace B. is absolutely phenomenal. And for skin care (acne-prone skin, facials), I go with Stephanie. Having been here for almost 6 years and paying in weekly, I find it to be worth my time and money

I have been to this location 3 times now..the first 2 times were great and Diane did a great job on my hair. But I asked her if she could make the sides shorter and she said the first time that she wanted to use scissors to get a certain effect and that next time she would use clippers on sides. The 2nd time she said it looks good the how she did it previously and I agreed and let her do it again also Amazing! Well in between my next cut the sides of my hair grew long and uneven so I had to go somewhere else to trim the sides and when I came back to her my hair was awesome and just wanted sides touched up and a slight trim but she heard I went somewhere else and said she would go lower on sides and use clippers. Well when she was cutting my hair you could tell she didnt know how to use clippers and was cutting my hair weird. Than she did it a little dif on top and I didnt put any product in myahor cause Inwas going to shower anyway and after my shower I noticed my hair was all uneven on the sides and it blended in properly and the dif thing she did on top made my hair look horrible and was worst cut I ever had in my life!!!! I like Diane but for future tell people you dont know how to cut hair dif or use clippers instead of trying and ruining an exspensive haircut!!!!

Think it’s a solid place for a facial or massage but you do pay a premium given the name though not sure it’s worth the premium price.Facial - definitely an experience, estheticians tend to upsell you on additional services or products, but overall it’s the best value in my opinion.Massage - really depends on who you get but you can get a similar massage at a lot of places so not be best value.Mani/pedi - skip it!!!! Such a waste of money. Scheduled a no chip and they charged me $13 to remove my previous, simply because it was done somewhere else. Meanwhile, saw an employee doing her own main and removing what I assume was a MT no chip using the same exact process (soak nails in acetone and scrape away)!!! They only carry one brand of no chip so have an extremely limited choice of colors. The person doing my mani was texting in between and wiped her eye glasses on a Kleenex that she later used with alcohol to wipe my nails. Barf!!! It’s a total rip off. I’ve had more luxurious experiences at run of the mill nail salons for half the price.Bottom line it’s a nice place for a facial but lots of other places that offer similar amenities for a fraction of the price. If I didn’t get a gift card every Christmas, I’d probably take my business elsewhere.

Professional service, spa is a wonderful place and have thought of all the details and amenities to offer

Nice service. A little more for a blow dry than I usually pay, but it was July 4th...and they were open!

After many years at an amazing salon in the city, my move to the burbs had me on the quest for an equally talented stylist. I was skeptical... After 3 failed attempts in salons in the surrounding area I was ready to shlep back to the city. After reading a very stellar review on George, I thought I would give him a try. The hair gods were on my side! He not only gave me a BEAUTIFUL keratin treatment, but this was followed by a phenomenal haircut. I am the first to admit, I am a tough one to please when it comes to my haircuts. I have a list of things that have to be met on my list and George hit every one of them! I look forward to my next visit with George -- thank you!!!

Gianna is the person to go for hair coloring. My hair looks better than ever after getting balayage done with her.

Great stylists and manicurists in clean and friendly environment.

Angela Valdes will make your hair look perfect.

Its taken sometime for me to give the review, I paid for 120 min massage also with a herbal wrap, the massage therapist was lazy she used a device from Walgreens on my back for about 20 min of my session she talked for 120min the whole time she told me she was abused as a child and how she was a cheerleader and broke every bone in her body and how she was in a body cast and her mom is emotional abusive and she was beat as a child and then she started crying and saying she was poor and needed money and she needs tips and all kinds of drama. I went because I wanted to relax What has happen to the integrity of massage therapist? either they want you to go to them on the side or they are telling you their life story and flat out asking for cash. the spa area was beautiful but she was one of the worst I ever had.and the front desk staff are cold and not friendly and they are selective on who they want to give the great treatment to. I noticed a lot of things I wish not to say but they are very SELECTIVE of who they want to smile at or even have a great customer service experience, I wonder how many women get a massage from the one therapist and give thousands of dollars to her because she have a certain look... I thought you tip and pay for the quality of service but it clearly is about everyone looking the same. a massage is a spiritual thing as well and I felt really sad and depressed after she was finished with all her life problems and issues.I have received great massages at other places that was a small chain and more professional and is open to all kinds of clients, sizes, color, and financial levels.

Always friendly at the reception area. Always quality haircuts by their grade staff!

Clean, professional and I like my stylist. Prices arent extreme but youre not getting a steal either :)

Victoria is a great colorist and is client oriented.

See Adessa for a signature massage! Fabulous!

Excellent first experience! Everyone is friendly and welcoming.

They give youA appointment and make you wait. Not professional

Janice for best facials & wax.

Its not worth the price

Gettin my hair did

Worth every penny!

Yvette is the best one.

Great service.

Rose significantly exceeds expectations as a hairstylist!

I like shopping at Mariono

Worst saloon staffs are rude went 2 time both time not satisfied I think they should close this forever

Great results!

Expensivenice saff

Lana is awesome!

Excellent