Very very easy move in process over the web. Was a little disappointed that my 10 by 15 was closer to 9 1/2 by 14 1/2. Still though, got to love easy!Also, neat and clean place. Both the grounds and my specific storage place.

Ive had a storage unit here for a few months now and overall Im happy with the service. Reason Im giving 2 stars is for what happened to me the other night. They close at 10pm and this is posted so I am aware of this. I tried to exit right at 10pm and was denied. By the time I tried again it was 10:01pm. I was locked in. There is a button that says push for manager but nothing. No phone number or anything to contact someone who could assist me in getting out. This is absolutely unacceptable and should be changed immediately. You cannot lock people in a establishment if they are 1min or 1hr after. It is not OK at all. I had to call the police and get them to come let me out. Absolutely ridiculous.

I searched so many storage places attempting to find the size I wanted in a clean and safe facility. When I arrived at this CubeSmart, I was so happy. New, climate controlled and quick startup. Off the main street, great price and very nice staff.

After signing up online I received all the information I needed in my in box to seamlessly move in. I did have a question about insurance and when I called I immediately got a person to assist me. The app is easy to use. The people at the office were nice.

I love the staff at CubeSmart Scottsdale they are very helpful and friendly and professional. This is the best storage Ive ever had....safe secure

The people are friendly and helpful but not pushy or overbearing and the layout of the property allows for every type of storage need you may have in one place. Also, the moving specials are awesome.

Online rental is easy which allowed after hour entry during first visit. The facility is clean and the staff is extremely helpful

The manager. The location. The interior layout and comfort. Ease of sign-up.

Being able to do my paperwork online was a life-saver because I didnt have time to actually go in and do it the map sent to my email worked very well to be able to find my unit

Shannon is great and will take care of you most important possessions! Clean and well maintained with friendly service. I’d highly recommend if you need store items.

The price is reasonable and location is very convenient for us. However, the main reason for 10 score is Shane. He is amazing. He has gone above and beyond in customer service. We store our toy hauler here and were having some trouble backing it into the designated spot. When we voiced our concerns, he let us know hed be on the lookout for a different spot that may prove easier to get into. When another spot opened up, he called right away to let us know and get us squared away on transferring spots.

Great location, so clean and nice! Office staff were SUPER friendly and helpful.

We were so incredibly happy with the service we received at Cubesmart! We needed to find a place immediately for a temporary for our move and they were so helpful and so speedy about my check in. They were very professional and cheerful! I need to find out the names of the two that helped me (a man and woman) and come back on here and give them a shout out because they literally made my day!

The ambiance & personell

I had an awesome experience at Cube!! Shane who runs the show over there is over and beyond, he took the time to help me choose the right unit for my needs, he was courteous and a real joy. I totally recommend Shane and Cube to store your belongings.

Shane, has always taken care of me. He is kind, professional, friendly and personable.The facility is clean and very easy access.

Shane was great. Took care of me quickly and efficiently. Followed up with me to make sure everything was perfect. It was! I highly recommend them for storage.

Clean-Easy-PleasantMet my needs perfectly.Staff extremely helpful.

My name is Jason and I’m the owner of Arizona Moving Labor. We help people with the muscle they need for loading and unloading U-haul trucks, POD’s containers and storage units. I really enjoy working with Shane and Kirk at CubeSmart Self Storage in Scottsdale, they are friendly and helpful and provide exceptional customer service to their clients. We are excited to continue to partner up with them to help their clients with their moving labor needs. Thanks guys for working with us. 🙏🏼🙌👊🏻

This property is perfect for our storage needs. Shane Humphries, the general manager, does an outstanding job and is extremely professional. The property is undergoing some renovation, but Shane keeps the customers informed about the construction progress, and updates us as to upcoming issues. We had to temporarily move due to the construction but Shane went out of his way to assist us in finding temporary space at another CubeSmart property, which we greatly appreciated, until we can return to this facility. This facility is always clean and neat, and Shane responds quickly to any request or issue brought before him. Shane has a great customer rapport and is always very upbeat and outgoing ready to assist us with any issue. Thank you Charles/Susan Allen

Shane is so nice and welcoming!

Was working on this from long-distance. Staff was very helpful. Good follow-up.

This Facility is in a good location.Easy Access, Everything is Well Maintained.Computerized Technology, Organized with many Expansion upgrades and Unit additionsThis include decorative trees. Shane the General Manager is always available and on Site 24/7. With good knowledge on everything. Price is Reasonable and they have new motivated employees such as breanna.

Much improved structurally renovated c ampus in yrs!

Best storage facility ever, and Im an expert lol. Brand new, state of the art amenities. Climate controlled or otherwise, lots of size choices, cold AC in their huge elevators (indoor units), clean restrooms (yes, restrooms!), drinking fountains, extra inside security clearance keypad. Indoor units equipped with motion lighting and ample electrical outlets throughout.Many parking space sizes for vehicles and toys too. Pedestrian exit gate is a plus.Very well lit parking lot in a great neighborhood for safety measures. Love that the gate is open daily til 10 pm. Your code is necessary to exit premises but you will be locked in if after hours. Management lives on site and is very understanding of this though. At least for the first offense... I cant speak for times thereafter. Factor in that the gate clocks are programmed two minutes.Property always immaculately clean and staff services above and beyond. Competitive prices. Indoor units require bullet/cylinder locks... any lock design for outdoor units.Email payment reminders. Can pay online 24 hrs, or in the office til 6 pm.FYI... For those who carry a homeowners/renters insurance policy... save yourself the additional $12/mo mandatory insur fee they add on (AZ state law). Just Email the Declarations page to avoid this charge otherwise. Same goes for truck/car rentals... your full coverage auto insur covers the required insur they try to tack onto your total rate.Only negative thing I can say... the outdoor units have no inside lighting whatsoever. Dont know what they were thinking on this inconvenience.

Shane was a pleasure to work with. He is always very welcoming and a great host! The facility offers fair and competitive pricing with a super easy application/lease process.

The store manager Shawn!!

Always clean and easy to get in and out of

A little expensive, but very clean and safe.Worth a look.

Very clean and neat place, Shane in the office could not have been more helpful. great experience

Great customer service, Shane was a great help. Facility located in a great area

This business has been great to work with. First I had a smaller storage unit to storage some of my belongings before I moved. When moving date came they were very accomodating in helping me get a larger unit smoothly & without any hassles. They merely transferred my credit from the old agreement and set up the new account. I would highly recommend these people if you need to have termporary storage needs.

Very friendly and accommodating

Moving is stressful. I needed a place to store my household goods for a few months while I finished an assignment elsewhere and found a home in the Phoenix area. I was able to make a reservation on-line from the road. When I had to change my expected move in date, the representative that answered my phone not only accommodated my request, but she also found a unit that was more convenient to my move than the one I had reserved.Move in day, the office opened a little late (maybe 5 minutes). Upon opening however, Kevin was friendly, helpful, and a wealth of resources. He was able to find me an even closer storage unit, helped me with storage for my motor cycle and found me even more discounts than I was able to obtain on-line.I found the facilities themselves to be clean, well lit and a comfortable temperature.The only reason I rated a 4 instead of a 5 was because as wonderful as Kevin was, he was working all alone. The facility was hopping, and there was an unreasonable wait time for the customers in-line behind me. He did everything in his power to be as quick and efficient as possible, but the actual leasing process does take a little time. Even though the customers behind me were a little agitated at the wait (see above mention of moving being stressful), Kevin handled them with courtesy and tact.I highly recommend CubeSmart!

Incredibly nice and professional. Went above and beyond to make sure we had the space that perfectly fit our needs. We truly felt like they genuinely cared about us as the customer. Rates were very reasonable, and very convenient location & process.

Nice people, Easy to deal with

The staff are competent and friendly. The storage unit clean and convenient. First month free. What more do you want?

I am currently part of the crew thats adding three stories of climate controlled units to there already large lot.

Its a storage facility, what else is there to say. It was clean.

The best deal in town. Great location, excellent facility. Exceptional customer service. Couldnt be more pleased.

I just wanted to shoutout this CubeSmart location for providing me with excellent customer service when I dropped in the other day for pricing. The team there is very friendly. Tricia was exceptional! She answered all of my questions and was professional and informative. Were still not sure if we need to utilize the service, but if so, we are headed straight back to the Scottsdale CubeSmart. Also, The location is spotless and seems very secure (they have constant stand security monitoring and excellent lighting when its dark).

Reserved the unit on line at 8:30 in the morning and completed the paperwork by noon. Manager was friendly and most helpful. We’re interested in seeing how well air conditioned the unit will be this summer but so far so good.

We had to get a storage unit to store items from a family members home and this location had excellent options at very good prices. The sign up process was clear and simple and the terms explained in detail. Recommend for storage in North Scottsdale.

EXCELLENT customer service in a era in which it has seemingly disappeared. Both Trisha and TJ are as professional as they come and with actual smiles. I had a list of detailed questions and each one was answered fully and not rushed. Very clean, secure and updated facility. When one is considering storing what is valuable to them-THIS is where I recommend.

My furniture arrived from South Carolina in an 18 wheeled truck. The site had a huge side door that the truck could drive thru to my cube smart storage space. It made unloading easier. The manager was very accommodating.

My family has had a storage unit here for years and they have always been mace and helpful with anything we need. The last few times we’ve been there we’ve been helped by the manager, Juan, and he’s a great guy that always stops by to say hi and ask us if we need any help

I reserved a storage unit this morning with the intention of moving in tomorrow. I stopped by the facility to sign a lease at 9:50 am. The hours of operation on Saturday are 8:30 am to 5:00 pm. The manager was not onsite and the notice on the locked office door said management would be back by 10:00 am. I waited until 10:10 and nobody arrived. I returned again at 1:27 pm. Again, there was no staff and the office was locked. The notice on the door said that a manager would be back by 1:30. I waited until 1:35 and then left.I do appreciate the 10% discount offered for reserving a space online. I did also receive a message from TJ at 11:41 acknowledging the reservation and indicating I could come by anytime to sign the lease.There is a One-time Administrative Fee of $24.00 added to the first months rent. If Im expected to pay an administrative fee, then there should be someone at the facility to execute administration duties during posted office hours.

The on-site Manager Shane, provided me with A-Plus customer service, from my first visit to inquire about the a storage to the day I rented a unit.

We recently moved out of our storage unit at this location. Juan was extremely pleasant and efficient. Throughout our rental TJ has always been equally nice and helpful.

Called for a price and made the decision to rent. Drove to the location viewed the unit and confirmed it would work for me. Went to the office to finish the paperwork and I was told I had to buy insurance at least the minimum with tax of $12.26 per month. Dishonest at best, there was no mention of this when I called for pricing.

Very Easy to Rent and Very Friendly Staff. Highly Recommended. TJ is a great person to have working for you.

This is such a great facility. The staff is amazing and the prices are hard to beat elsewhere in the Scottsdale area. Highly recommend!

Trish and TJ have been super nice. I wasnt sure about all the details involved with the rental situation. I appreciate their patience and time. The property is well kept, and seems very secure.

We have been a happy customers of CubeSmart since 2007 and the service and customer relations are the best. TJ, the manager treats us like family and we highly recommend this facility to anyone looking to store anything.

Secure facility, friendly and accommodating staff. T.J. will take good care of you. A++++ would definitely recommend!

Great experience. TJ made it very easy and got me a great price. I highly recommend this CubeSmart.

TJ Thorne, was a pleasure to work out my storage needs with.The place is very clean & very well illuminated at night. The hours are great. This makes it very easy to access the storage facility when the hours are from early morning till 10 at night seven days a week. Most other Storage facilities only have gate hours from 6 AM to 6 PM.I also found the fees to be extremely reasonable.

Again...I couldnt be more pleased with the service at the Cube Smart that we store our Motor Home at for the winter months. As always...I am treated with respect and the reservation and paperwork went through quick and smoothly with the lady who handled it. She gave me a list of available spots open and I was able to select the one I wanted while she got the paperwork ready. By the time I got back to the office she had everything ready to sign, I put the Motorhome in the spot selected and was in and out of there in less than 20 minutes. It was a 5 star experience, and this has become the norm with TJ and his team.

TJ is always so great he is always helpfully and keeps the property looking amazing, best storage manger I have had the pleasure of renting from!

WOW.. Im impressed... I needed a cool storage space but not a large on at this time and T.J. was right on the $$.. Trisha told me about upgrading at a later date and gave me many many options.... Nice folk....

I wanted to make a post of how impressed with the help and service I have been given at cube smart especially from TJ and Tricia. I have used this facility as a permanent storage for 13 years and throughout the year I need extra space once in a while for a few months. So I happened to look at a few of the posts and came across the post of the bait and switch.I feel so bad that people have to take advantage of the Internet to abuse people. I dont understand the beef this gentleman has but I have to say as a long time renter and someone who uses these service more regular than most that TJ and Tricia have done everything to be accommodating and even go beyond.So on behalf of those of us who know them I say Thank You for the great and continued service !!Awesome!!

Great experience. Helpful staff. T.J. was Great! Will definitely recommend.

TJ and his staff were incredibly helpful and worked to make sure I had the right unit for what i was needing to store. I would highly recommend this self storage facility to anyone who is needing one!

Helpful staff. Move in was easy and smooth. This is our second time to store here. TJ Thorne also provided great advice on how to make our overall move much easier.

Wow, the manager has no clue about customer service. Terrible, terrible service and the units leak when it rains. Only quality employee there is Deron.

D haron Smith was very pleasant and helpful.

Tricia and TJ have been great the last 2 years. They have stayed late a few times and have gone out of thier way to help me move from larger to smaller units and then back again . You couldnt ask for more from these two people.

Great facility with great management. I have had only a few occasions to use storage units in the past. This experience was far and away the best, and I can thank the General Manager at this facility, TJ Thorne for that.

TJ was outstanding in everyway.Made things very easy for me. Great guy

Very friendly, customer oriented, accommodating . We use this location for occasional RV storage and home furnishings when we travel back and forth to AZ

I just had an excellent experience the CubeSmart operation at 11000 N. 115th St., Scottsdale. Tricia and T.J. run a friendly and efficient operation and I would recommend this location to anyone with storage needs in the area.

As soon as I walk through the door, the entrance to CubeSmart it is sparkling clean.T.J. and Tricia are so helpful and courteous. I have been a customer for many years.A+++

Wonderful management. Clean and secure. Great experience!

Always a great place with excellent and caring service

I rented a unit last week from TJ and he did an exceptional job with helping me! Being in the retail industry it is not easy to impress me, but I do have to say TJ is one of a kind and his customer service was outstanding!!! I highly recommend Cube Smart and this location in particular if you are in need of renting a storage unit. TJ and Trisha are always there with a smile and offering to help in any way they can!

I moved here because it was near where I lived, and was less expensive than another facility. I could get a larger unit for a little bit less. If they begin to raise my rent though, Im leaving. Im tired of that nonsense, especially many of these places wont even pro-rate your rent based on when you sign up and when you leave. So far, Im okay with the place. I recommend using Donovan Nursery nearby to get a Uhaul truck if you need one. Forget Penske. I am happy so far. It appears the place is kept clean and is secure. TJ is a friendly guy. If I get the light by my unit back on, and replacement weather stripping on my unit that was requested, I will be back to give 5 stars for them.

TJ is great. Very professional and helpful.

Easy, cheap, friendly staff. Exactly what I want in a storage facility.

Actively running advertising scam here!! Stay away, police have been notified of a bait and hook operation taking place here.

Cant say enough about how terrific TJ was to work with. Great experience.

Great...TJ takes great care of us....

TJ was very helpful with my storage needs

Great customer service and great rates! A+

Helpful manager on site and close proximity.

Great monthly deals

Very nice, friendly and helpful!

The worst customer service ever. The people that work there are rude too. Dont rent there whatever you do. Horrible experience.

Very friendly staff.

Awesome

Very good from start to finish,,,,,,great job

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