Score based solely on customer service experience!

I went to go get my daughters ear pierced and asked how much it cost and they told me its free with the purchase of the earrings then when I proceded to pay I didnt even look and they charged me 79 when the earrings ware 40 very misleading I didnt want no warranty nothing just to get my daughters ears pierced. Be ware on over charges also not real gold!

Sorry l have no photos at all. I was hospitalyse for eleven days for a health condition. I lost track of time during that period.

Took my 4 month old to get her ears pierced. I was a little...ok a lot...nervous but once Stefan and his coworker started going over everything with us I felt so comfortable! They really eased my nerves. My baby barley let out a little whine and we were both happy. Great customer service!! Will recommend!!

I love the Sunday afternoon shift I just had today. They made my baby happy before her piercing before and after. They were helpful and nice. I’ll be back.

8/3/2019Reasonable place to get pierced.Pierced my daughters 2.5 yrs and 2.5 mo, was a bit painful for few seconds but was quick and swift.The guy here was nice and easy to work with, though we tested his patience with changing our mind with the earrings several times ;-)

Great personalitywas very detailed with the explanationsvery good help will be coming back !!stefan was made my shopping very simple

My friend bought a chain and i have bought many things from the location at orland. By far the worst location of them all. Whoever the young African american was looked miserable. I could not believe a place that relies on sales has the worst attitude and customer service. Saw at least 6 people walk away with dirty looks because of his service. Horrible. will never buy another thing from here.

I was gifted 2 necklaces from here for Xmas last year. Both broke, suddenly. They didn’t even last a year LOL, never again. Very cheap

Under new management! We love to pierce ears for FREE. Great customer service, low prices and awesome deals!

Fake Gold! I bought a 10k Cuban link gold chain from there and was told by the manager that it was real gold. I took it to a pawn shop by my house to get it tested and found out it was fake. The chains are all gold plated which makes them look real but most likely contain silver or metal on the inside. The chain I bought kept sticking to a magnet, real gold doesn’t stick to a magnet. I will never shop here again. Biggest rip off ever!

Employees are “nice” when you want to buy something but when it comes to returning they make a nasty face & have a nasty attitude. As if they’re the ones who PAID for it. Ridiculous.

Was my 1st time to going to the place. The lady was super nice. I pierced both of my cartilages. Didnt hurt that much. One a 1 to 10 scale of pain i would say its a two. I plan to go again. :)I saw a baby get her ears pierced.

My son good his sister a necklace it broke took it back with the warranty and they didnt have the same one and wanted us to drive around to other locations to find it staff has no knowledge and I had to go back the next day when the manager was there to get a replacement

Employees are always very pleasant and helpful and answer all my questions and also give suggestions.

Stefan was so patient and kind!

Workers were VERY rude, recommended the wrong jewelry (they recommended an 16g eyebrow ring as a belly ring.....), and would not let me return it even though it was within the 30 day limit. I tried to contact customer service and got no response from them. ever. Just makes me mad thinking about it.

I got my babys ears pierced here. It was horrible. They were rude to begin with and I wrote it off as me being a crazy parent. She was standoffish in making the mark for the piercing. When time came for the piercing, one ear was ok. My baby cried a little. The second ear, the back didnt attach to the earing. My baby was howling as age unsuccessfully tried to attach the back. then she told me to do it. Finally, another person working there did it. Horrible. Go to Claires, theyre nicer

Great experience every time I go

My wife and my daughter got their ears pierced here and they got infected, they went to another place and nothing happened. Pagoda probably has poor hygiene

They get it done quickly

I got my little ones ear pierced here once. They did terrible job so did it again. But it was even worse. I wouldnt recommend this place to anyone.