Repaired a tire quite well even after coming in with no appointment. They did call ahead telling me what they would do and how much it would cost, they just did it. But it was ok because better that than having to pay for new tires due to one nail

Gus and Nelson have an outstanding customer service and attitude. Loved having my car serviced there and I know Gus for years so if you want to be treated the right way check this place out.

I huge thank you to the incredible service I received here from manager Gus Mendoza and employee Trish!!! Not only did Trish drive me back and forth, Gus got the entire job done in less than 2 hours! Rotated tires, new brakes and rotors, and oil change . He made the entire experience actually painless. I highly recommend you stop by and check out Pep Boys at 2411 Pico.

This is an That A Boy! for Todd at the Pep Boys on Pico. He provided very good customer service. Im a former Pep Boys employee from a long time ago and Todd took a look at my tire even though he was busy just to see if it was leaking. He pulled the screw out, and it wasnt. A competitor, American Tire Depot, wouldnt even take the time to look at the screw in my tire. They also had bad attitude. I just want to let you know that you have a good employee in Todd.

I made an appointment with Gus Mendoza for today. My car was immediately brought into the garage at the appointed time. I was able to watch Jonathan N. due a fabulous job through the window in the lounge area. He checked/added fluids checked my battery changed my synthetic oil in my Mustang GT. I couldn’t have asked or expected a better value or experience.Thank you very much, great job!

Todd took great care of me. Got me a great deal on a set of cooper tires, answered all my questions, provided great service, quick work, and an all around excellent experience. Will be returning to get my brakes and other work done.

I was in Santa Monica for a weekend with my daughters, we woke up to a flat tire on a Sunday and called AAA we got our spare tire installed by AAA and guided to our nearest tire shop, this was our closest tire shop. We had a whole Sunday planned but our visit to pep boys ruined it. I was told the tire to my Audi was ruined and I had to buy a used one for $250 dollars which I thought it was weird because I didn’t drive my flat tire moree than 400ft before my car notified me I had a flat I pulled over and called AAA, I refused to buy a new tire because I had warranty with American Tires and because I notice something sketchy, I told him I had warranty with American tires and didn’t want to buy a new tire, keep in mind my tires are $300 dlls each. American tires was closed that Sunday because it was Easter Sunday! They told me my tire was ruined and they had a used tire for $250 I told him to put back my spare that I was not buying a new tire, I knew he just wanted to sell us a used tire because it was just us girls and he thought we didn’t k know better, I drove home about an hour away(very scary in the slow lane at 50mph) next day on Monday took my car to American tires, they patch my tire, No charge, and I’ve been on that same tire for 3 month my tire was new, less that a year old and they told me is was non fixable because it was dangerous and will develop lumps, which was a lie, it’s been 3 months and my tire till this day is perfect. It sucks because not only did they put our lives in danger by driving in the freeway with a spare.. They ruined our Sunday!

I took my vehicle in for oil change new oil filter air filter.I had a door handle that needed to be replaced.I had ordered my door handle ahead of time.The people are very helpful and nice.I took a walk around Pico Blvd.There was a beauty supply store.Lots of different types of restaurants to get a bite at.They were very. busy.Took a little more time than I expected.I would rather have the job done correctly the first time.Pep Boys does and will definitely have your car fixed property.I trust Pep Boys for my vehicle.

Made an appointment...showed up...after 20 minutes of taking calls...he asked me to return the next morning so I could arrange my schedule for the appointment. Well, I insisted he please get a mechanic to diagnose my oil leaks...after a cursory 2 minute look they told me the leak was transmission fluid (which is read) and not motor oil (which is black)...and said since we dont transmission work, here are your keys,,,bye...Wow. It was not a trans issue, it was a camshaft seal and a real oil seal...If you want to waste your precious time, this is the shop for you.

Ive taking my truck here a few times for oil change. They been very helpful and friendly. Best value i can get for an oil change in the area without a doubt. Its best to make an apointment and wait, do some shopping at wholefoods or drop off your vehicle and pick it up later. They are very efficient and do a great job every time ive brought my vehicles here. I also got some great deals on a set of new tires and 2 - O2 sensors replaced with in 4 hours of dropping my suv off. It would be tough to find a better quality job for the price anywhere around, ive tried and wont go anywhere else unless I had to.

Went in to get my tires rotated and balanced. Found out I had a tire coming apart. Gustavo helped me find a new tire, and when I told him I was in a tough spot he helped me get on the road safely at the most affordable price.

Great service and great deals. Ive used this pep boys many times and havent been dissatisfied

My Honda Odyssey battery is coming to end of life. I went to Pep Boys at Santa Monica for replacement. I called the store in advance. Todd was so helpful and told me when I should be at the store. Everything was so smooth afterwards. I was in and out in about 20 minutes. Great service ! Ask for Todd next time.

Called for parts and didnt receive good, quality customer service. that I am used to getting from these guys.. seems like the change of ownership changed alot of things around here

Highly recommended! Todd was the person that helped me when I came in, words alone cant express how helpful he was, hes just an all around good guy.

Gus is great!

Was here today 7/29/20 9am pst. Got 2 new tires and realignment. They lost one of my (custom) tire caps and said they will pay me for a new set once I show the receipt. I will update this to either a 5 star or 1 star depending on them keeping their word. Fast work and seemed good with friendly sociable staff. Got nothing against them just dont like losing things and not being told. we will see in the next week as I just put in the order for a new set.Update 8/1/20 : went back and spoke with gus. Very helpful. They reimbursed me after showing proof that I had purchased a new set of tire caps. Will be coming back to this location as I do appreciate when customer service is on point.

I go to this Pep Boys for my tires, alignments, oil changes, etc. When I make an appointment for an oil change, they get me in and out quickly. When I have had issues with my tires, like when my indicator light came on today, they quickly got my car up on a rack, checked all my tires thoroughly and finding the issue was low air pressure, filled my tires and got me on the road quickly. I really appreciate the service these guys provide and highly recommend them.

Ive seen so many Pep Boys Auto Service & Tire on the freeway with Pep Boys Auto Service & Tire on their license plates. I always wondered Pep Boys Auto Service & Tire.

I was so happy with my experience at Pep Boys. I was far from home and my breaks failed. I made it home safe thanks to the fine staff of Pep Boys.

Made me a very good service. Quickly high quality and at a good price. I want to thank George, he answered all my questions with great pleasure.

Always pleasant and professional.

I was charged for work that never got done (got a partial refund), and over the week and a half they had my car they never once updated me on the status once I had called them on it.I took my car in for, among other things, replacement of my washer fluid pump, which they said they could do. They later called me with the overall cost which I accepted, and later called me to tell me all work was complete. I went and paid, got my keys, and tried it out. The washer fluid pump still didnt work. All responsible parties had already left for the day, so the next week I come by and confirm - the work never happened. But theyll keep the car and fix it. Days go by in which I dont receive any updates, so I call. No progress. This happens for a week and a half, when after I have to call yet again, they tell me they cant do the work they charged me for. But I can get a partial refund. They then fail to tell me only one person can do refunds or when hell be in, so when I pick up my car I still have no refund. It takes another week and a half to handle that, and I still had to pay for some of the work that never really happened.

You guys fixed one of my tire because it had a puncture by a screw, luckily my tire was saved by patching it at Pep Boys. I’m glad you guys were there to help. **Tip: always use your rewards phone number. I got $5 dollars off because I shop a lot. Thank you!

You can get anything for your car maintenance.

Not bad service but not the best deal you will find. Didnt disclose a new wheel i had to buy qas actually refurbished (making the cost even more exorbitant).

My car did not start this morning so I had to get road assistance to jump start it. While they were coming, I called Pep Boys to ask about the battery replacement cost and details. I went there and J.P. was extremely helpful and so nice to me! After leaving, I called back with one follow up question from the gas station and he was just SO HELPFUL AND NICE TO ME!! Thank you so much.

Cool and good

EDITED. CHANGING TO FROM 2 TO 1 AFTER TRYING TO DO REBATE ONLINE AND FORM WONT ACCEPT NUMBERS. Won’t be coming back here. Seems like there is only one person there at all times but never the same person. They never pick up the phone or call back like they said they would. Made morning appointment for brake pads and check leaky tire. Couldn’t get pads from store up the street till next day but didn’t tell me. Asked them multiple times about the tire on phone, in person and on website appointment details and they acted like I never told them about it.

Not good! Just dont go there!

I was unsure about going to this Pep Boys after reading the reviews. My experience with this location was great. The manager, Michael took really good care of me, and checked on price discounts for the items and services. I was done in less than an hour and they took really good care of my truck. I will be coming back. Thank you.

I went in for a part and an oil change and was informed they couldnt work on my car because I didnt pass my smog test. I was trying to explain that this was the reason I came in. The employee then walked out on me in mid conversation. Very rude. I just wanted to understand why they couldnt work on my car.

The best people working on this place,Big thanks

While on vacation, my boyfriend had ran over a screw just as we were about to go back home, so we looked up the nearest tire shop and this store was less than a mile from us so we decided to go there, despite the reviews. Biggest mistake. We got there around 2:30 and was told that it would be done around 4 because 2 cars were ahead of us. So we thought okay not bad, but this wait turned into 3.5 hours! We didnt leave until 6! The manager who initially help us was wonderful and very efficient, but I assume he left for the day and left us with super slow workers. There were even people who came after us that got their cars fixed before us. Not one of the employees came to us and gave us updates or an updated estimated wait time and did not get to our car until we literally reminded them that we were still waiting! Eventually when our tire was fixed, 3 hours later, we were not even notified that it was done. Again, we had to go up to them and ask if it was ready and it had been ready for like 15-20 minutes but they didnt think to tell us. The man who helped us was nice and all, but the wait time was absolutely ridiculous and the service was insufficient. Would not recommend if you are in a hurry, but if u want to wait around and be ignored all day, by all means, go to this store.

Went in for an oil change they said my car needs a full synthetic thats what the manufacturer recommended they said, I said let me check the owners manual, nowhere in that manual said full synthetic when I showed them. Also had the GM official site on my phone with all suggested oil for use from owners manual API. Then they told me they dont have any regular oil and they couldnt do oil change. Just a warning to everyone apparently this place only carries full synthetic oil so you can pay the full synthetic high prices.

I got skipped over for help because I am a male and there were attractive females who came after me w no appointment getting help before me. Anthony is nice but maybe try being fair when helping customers?

Excellent staff very professional and excellent mechanics

After changing my oil in this shop I discovered they changed my new battery too My car after one day start not working. The police helped me that day to charge the battery I was in the school parking lot and other day in the morning my car not working again I call triple A when they came to charge my battery the guy say you have to change your battery because this is the wrong one you have in your car. I was shocked and I asked my self to many questions why what happened My car when I bought the battery from Costco 3 month ago was fine and everything OK its working. I went to Costco and I take the battery from the car when I open the battery I found out that The iron part that houses the battery has disappeared 🤔I think that part maybe was fell by it self from the car . In Costco when the employee see the battery he said this battery not from us not from Costco maybe some one change it for you. 😱I cant describe my feelings how and who I am just keep thinking who did this to me. I am just visit the oil change shop and the guy there he say you have to leave the car for 2- 2.5 hours I said OK but if you finish before that time please give me a call. I went to the Virginia park after 2 hours I am returned back to the shop and the guy said your car is ready I was wondering why he didnt call me but I was in Harry because I have to pick up my kids. So I am just ride my car. This was my experience with pop boys. Oil change shop

Fast service, friendly. manager & mechanics, good pricing!

Ruben saved me at 3:57 on Sunday night. Then Monday morning, he confirmed I had a nail puncture which meant a new tire was needed. The tire was 3 months old. Although I went back to where I bought the tire, I will go to THIS Pep Boys next time I need new ones, due to Rubens kindness.

I bought four tires from this location over a year ago. I was encouraged to buy the option to rotate and service the tires every few thousand miles So I did purchase that option. In January 2016 one of the tires kept losing air so I knew there was nail and I will get a flat tire if dont take care of it so I took the car to them since I bought the tires from this location. When I told them about the option I had purchased and that one tire must have nail they asked me to wait. Two hours passed by and no news and my car was still parked in the parking space where I parked. I went to the desk and asked them and they said they just put air and the tires are fine and my car has been ready. But nobody told me my car was ready and I sat there for two hours. I had asked for tire rotation and told them one tire had nail since it kept losing air so I asked them again to please rotate the tire and take the nail out so I wont get flat tire on the freeway and get in a car accident and get injured or die. So, finally they rotated the tires and took the nail out. Their service was really bad. I live in Santa Monica and that is why i went to them. But I should not go to this location again and I warned my family and friends not to go here. I had two bad experiences when this place was Discount Tires and after Pep Boys bought it I thought their management and staff has changed so Pep Boys must be better, but no they are as bad as the old Discount Tires. Very bad customer service and negligence!!!

I saw there is only two stars here but I got a flat tire and I think it may be the place like the one near me. This is my first time here and it must be the last time. I changed my tires but they do not go straight after I got it. Im sure about there may more things to check but theyve charged me and must give the car at end of the day. So I believe they skip some steps and returned my car before they close. I saw the guy was gonna lift my car but his coworker just came and told him something. Then, the guy returned my car. WORST experience ever and they deserved 0 star. DO NOT GO THERE. FIND SOME OTHER PLACES PLEASE

I ordered online to save time, i got an email saying my order was ready for pick up i waited one hour to go to the Pico store in Santa Monica,once there and after a 10 minute wait before they helped the guy before me i told the cashier i was there to pick my order, he quickly replied : oh no boss those orders are for the next day, he didnt even bother to ask me for the order number to check it, what kind of big business are you ? i went to the pop and mom shop to get my order right and cheaper same quality! no coming back

Dont come here if youre a female. They tried to rip me off. Oil change at firestone is half the price and the staff is nicer.

I made the mistake of getting my oil changed here. When I drove off the lot, my car quickly filled with the smell of burning oil. The engine was completely covered with it. When I drove back to find out what had happened, the mechanic eventually said that he had knocked over the funnel of oil but had not bothered to tell the manager or me. They offered me a discount on return service, but Ill never be back. Any confidence Ive ever had in the Pep Boys name is gone.

Very expansive service and take long time to wait

They hate ..there homeless neighbor s

2 hour wait for an oil change. No thank you.

Easy online reservation, fast repair, good service.

Gus did not want to prise match

Horrible serviceI made an appointment for an oil change for 9am and when I showed up they told me it would take 1 to 1.5 hours. Are you kidding me.The oil change itself shouldnt take more then 20 mins. So why have a fancy appointment system if you still have to wait an hour to get your oil change even started.

Kind of disappointed in this place. I went in to get my Lyft inspection. They are pushing me to get tires changed there. Said I would get a small installation discount but it wasnt much. After the inspection the guy forgets to sign it so it wasnt valid and I had to go back. The same guy wasnt at work so they made me wait another two days.

I went here on two occasions. First was for a very slow leak in a tire. No nail, no visible hole location. They dunked the tire and could not find any bubbling. They soaped the tire and nothing... They didn’t know what to do except reseat the tire. They did so thinking it might be some pinhole leak in the tire seal. They did this by gunning up the rim and reseating the tire. Cost $25. Next day tire is flat. I was in another area so I had to take it to another shop where they found the pinhole leak in the tire and actually fixed it. Second visit. Just needed a tire rotation. Had an appointment at 11am but decided to go early (10:30am) to see if they had an open bay and just do what should only take 10-15min at most. I pull up and tell them I’m early to see if they can get me quickly. The guy says no they are full so I say “ok well I’ll come back at my appointment time” he say that I don’t want to do that because he double booked me and if I come back during my actual appointment time that I might wait longer. I say ok I’ll wait. For one whole hour I watch 4 guys move like 90year olds crossing the street. I swear if they went any slower they’d be going backward! No work ethic, no hustle, no pride, nothing.... They didn’t even try to look like they cared. The only real reason I went back this second time was because tire rotations are “free” from a financial obligation. Obviously not free from time spent..... Oh yeah I didn’t get out of there until 11:50! That’s right 1hr20min for something that actually only took then 10min to take care of. It’s really sad to see people like this... If you don’t take pride in what you do, who will ever take pride in you? Sad....Side note: you don’t have to read this but as another example of their laziness.... I was waiting with this older Russian gentleman and he had been there before I got there, and he was getting pissed! He was getting new tires put on and the guy working on his car was probably the slowest guy in the shop. It was incredible how long it was taking this one guy to change these tires. I really felt bad for the customer because you can tell he had been waiting there a while. I was there 1hr20 and I left before the old guy but was finishing up as I drove away.

They rejected fixing my tire at 6:15pm because they are closing at 7pm. Horrible service

Service was quick and great.

Guys are always really nice and honest about what work I do and dont need done!

Prior to Pepboys, this place was a discount tire center. Great location to get a nail out of your tire or work out some competitive pricing for replacement tires. Preferred when it was Discount Tire Centers.

Fixed my tire (nail was stuck in it) without an appointment! Great service

I went there when the place wasnt busy but i ended up waiting for much longer than expected. Their pricing was too high and i found out later that they gave me a false examination telling me my ac blower was completely broken when it turned on the next day. I felt ripped off like any stigmatic mechanic would do. This place isnt worth the stop, plenty other mechanics who do more honest work

Excellent service, they seem to like their customers and want to help them out. Fixed my flat tire for free. Ill go back.

Ravin was incredibly helpful and great to work with. Armando was also amazing -- will definitely only come here for my car needs!

Good location

Great customer service and their wait area ☕️

They think women are stupid when it comes to car care. They tried to tell me that things were wrong with my car that I knew wasnt the issue because AAA had just told me what my SMALL issue was. I went to Pep Boys because I needed to use my Pep Boys credit card because I had just paid my rent. BEWARE OF THIS LOCATION. THEY ARE NOT HONEST. BAD BUSINESS.

Worst experience I ever had. Please avoid this place.

Fast service. Good location. Professional

Great ans honest service store in Santa Monica. Cant say the same of other Pep Boys around the country.

My car stalled in Santa Monica and this was the Pepboys close to have my car towed. First, I was told the battery needs replacing. Then, I called to find out about the ETA of it getting fixed and I was told that it is actually my Starter and Gasket Manifold needs to be replaced. After they performed the service, I called to find out the status (I didnt even get an e-mail or call if it was done) I was told my car is ready and it is fine (after calling the prior day to make sure everything was ok). I drive off and I notice that my engine light came on. So, I drive back and told the manager that my engine light came on and it was never on before. They pull out a code that suggest a knock on the engine. They tested the battery and alternator. The manager says I need an alternator. I wanted my local Pepboys to do it. So, I drive home very nervous that my car might stop in the middle of the freeway due to the possibility of getting stalled again. I go to my local Pepboys and replaced the alternator and I still get the code PO325 Knock sensor. After spending almost a grand, my car has not been fixed! Now, I wonder if they did the correct diagnostics. Im hesitant to come to this place again.

Fixed a nail in my tire at 8am. $25 and 15 minutes saved my day!

I dont know Gus but Ravin (black with slick hair) was phenomenal. ! Coming back for sure!!!

What is the point of advertising specials on your website if you are not able to tell customers if they apply to their car. You have wasted my time

Fast and friendly service!

Manager: Change your photos, you dont sell parts here.

Poor customer service, made an appointment that was disregarded for someone else. Told me I would have to wait 2 hours during the appointment I already set.

Misleading photos posted by owner. No store or parts here just service center. Wasted time and gas coming out here.

Awesome Customer service

This place is very small and doesnt have any products inside to speak of. The picture is not the right picture.

Had battery replaced under warranty free battery 160.00 to install not covered under warranty more than what original battery cost w/installation

Good last of a kind

A long wait, need more staff.

I was there for flat tire, they charge me $19.99 and did a goid job, they didnt change the price when you dive a luxury car.

Fast and courteous

Terrible service. Bosh Brand new battery died twice. They charge for service even if its not my fault. Do not go there!

They helped out and offered coupons

Free diagnostic for your check engine light!

Nice

Good service

Todd is awesome!!!!!!

In the hood

Repairs only

Everything

Good attention,

Porgie Have. of everything. Although demecanica no. Why. Yosoll Adios mechanic. Greasy