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Hertz Appliance Repair
5805 Charlotte Dr #a-471, San Jose, CA 95123, United States
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Hertz Appliance Repair

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Ar
Review №1

Our fridge completely stopped working this morning. After many failed attempts at self-repair, we called Hertz Appliances after finding them on Google. They arrived in two hours- which is unbelievable. Russell helped us, and it was clear he was very knowledgeable in working with appliances. Our fridge is in perfect condition now. The customer service, quality of work, and price is superb. We will not hesitate to call them from now on.

Di
Review №2

Thanks Russell for your service! My refrigerator started work as new. He came to diagnose a problem in 1 hour after my call. Will recommend you my friends!)

Vi
Review №3

Lucie and Russell are awesome! We had a problem with our LG refrigerator on a Saturday and after trying to call 4-5 other companies, I found Hertz Appliance Repair through yelp. Unfortunately, none of the other companies were able to come until Monday or Tuesday and it was hard for us to manage without a refrigerator until then. Lucie immediately answered my call and arranged for a technician to come over on a Sunday morning! She was also clear upfront about the service charge (the lowest that a company had quoted for me among the 4-5 I had called). Russell was at our home within the specified time window and was very professional, polite and most importantly knew his job. He diagnosed the problem, explained what he was going to do and gave us a quote for the price. He had the part in his van and within 15 minutes he fixed our refrigerator. He also gave us a 6 months guarantee on parts and labor. Russell also cleaned the refrigerator coils and patiently answered questions we had on whether and how we could prevent the problem in the future, what brands hed recommend for different appliances should we have to purchase something. I highly recommend Hertz Appliance Repair!

MF
Review №4

I was very pleased with how fast Hertz was able to come to my home. The repairman was polite and respectful. An estimate was given and parts were ordered and two days later (a holiday weekend help up parts) he was back to put my Maytag back in order. I searched around a bit to compare prices and they were very reasonable. I looked at a YouTube video on the repair and it was so far over my head and required special tools and made be appreciate this guys skill.I have recommended Hertz Appliance repairs to my friends and will continue to do so.

I
Review №5

Very pleased with recent warranty work. Refrigerator issue was quickly diagnosed and inexpensive fixed. The technician Russell also advised how to use warranty to get any major issues fixed. Great experience overall!

Sc
Review №6

Russell showed up to address a really really bad noise with our double oven. He spent time listening, doing some testing and then identified a solution to fix. He was polite, knowledgeable and very polite. Although I do not expect / want to have to call for other appliance repairs - Russell is at the top of the list when / if I do. I was very pleased with the service....he even sends a text when on his way so you can be alert and do not miss the door bell.

Mi
Review №7

I was pleased at how soon they were able to come to repair my Appliance. They show up as scheduled. Courteous and polite and respectful. Im totally satisfied and have recommended them several times to my friends.

Di
Review №8

It can be overwhelming to try a find a good appliance repair person, especially one who will give you a fair price up front. I was very fortunate to find Hertz (Russell): I choose him because he gave me the full price beforehand-- I didnt want to hassle with someone who gave me a cheap price to come out but ended up charging a fortune after he diagnosed the problem. Russell was prompt, courteous, efficient, and did a great job! He was so helpful on some other problems I had with my freezer and my stovetop light. I HIGHLY recommend him and Hertz Appliance Repair. A good price for an EXCELLENT job!

Ti
Review №9

Russell was exceptional in resolving issues in my whirlpool washer. My whirlpool washer broke down and was showing F9 error code. He diagnosed the issue promptly and fixed it. Gave us some great advice on maintenance as well. I highly recommend him.

Ja
Review №10

The owner/technician, Russel, was prompt, courteous and very knowledgeable. He fixed our dryer quickly and was very fair with his pricing. I would be happy to recommend his services to anyone. Top notch!

M
Review №11

My 6-year old Samsung refrigerator was leaking water, plus, when I tried to replace my filter I could not get the new one to lock into place. This morning on my Google search for a repairman Hertz appliance popped up, 5-stars looked good, so I scheduled an appointment online for this afternoon. Easy! Russell arrived on time and quickly assessed the problem, gave me a price, and got to work. He is pleasant, friendly, honest, and efficient. I highly recommend Hertz Appliance Repair.

Ki
Review №12

Our refrigerator was leaking water from the bottom freezer drawer onto our hardwood floor. Russell responded within an hour of us calling Hertz Appliance Repair and fixed the problem quickly. Russell was very polite and knowledgeable and charged a fair rate. We will use Hertz again in the future. Thanks, Russell!

To
Review №13

Customer service is great and they were able to get me scheduled very quickly. When my icemaker stopped working once again, they replaced it and made sure that it worked long after the service appointment. Great company to work with.

Co
Review №14

My 20 year old refrigerator was not getting cold enough, so I called Hertz on Thurs. a.m., 12/13 to request a repairman. Within an hour or so, Derrick arrived and diagnosed the problem as a worn out compressor. He left to purchase the part that he needed, returned shortly, and by noon he had installed the new part, returned food to the refrigerator, handed me a reasonable bill, and departed.Derrick was excellent, and I highly recommend Hertz for appliance repairs.

MR
Review №15

Refrigerator was leaking last night. Hz Appliance Repair came to my house. One hour later the refrigerator was back up and running .Russell is professional, knowledgable and friendly. Look no further for appliance repair. Excellent service and on time!

Ru
Review №16

A few months ago, our washer had a serious drainage problem. When I called Hertz appliance Repair, the clerk was able to immediately aim at a worker who happened to be in our neighborhood fixing another clients washer. The worker could show up and figure out the problem quickly and charge reasonably. We like it.

Ji
Review №17

Russell did a great job fixing our oven. He came back when follow up was needed and got to the root of the problem quickly and professionally. I was very pleased with the work he did for us.

Do
Review №18

Our dryer stopped drying last night so we called Hertz this morning. Russell was able to get to the house today and on time with a text message saying when he was on his way. Within minutes of arriving, he had diagnosed the problem, got parts from his truck and had things going again. Quick and easy. Costs seemed reasonable. Highly recommend.

Be
Review №19

I called several campany desperately for air condition repair. The response I was getting was very discouraging. Some told me the earliest they can be there is in two week. I almost gave. However on my last call hertz appliances responded. They came to my house after two hours of my call. With in an hour My Ac was working. The price was very reasonable. I highly recommend calling them.

Ph
Review №20

They did a great job on my washer. They knew exactly what the problem was within a short period. They immediately ordered the part and came back the next day to finished up the job. They are professional, on time and the pricing was fair. I will be calling them back to fix my refrigerator. I definitely would recommend them to my friends and family.

Ru
Review №21

Hz Appliance Repair was excellent. They fixed my GE freezer and refrigerator which had a broken motor. Another company had previously come out and could not fix it. The technician Ross was excellent! He was friendly, very responsive and knowledgeable. When we called he came out the same day. He got the part required and replaced it immediately with no problem. I will be calling them in the future again if have any other problems. Great service!

G
Review №22

Russell of Hertz Appliance Repair excellent! One of few repair services available for Sunday (same day) repair of a furnace. Quickly found issue with furnace and resolved problem!

El
Review №23

I called HZ appliance repair.Russell came to repair my lg dryer. He was on time and did a good job to replace the broken rollers of the dryer. I would recommended his service!

Je
Review №24

I made an appointment to get my refrigerator fixed set a time for arrival they contact me before arrival to let me know they were on their way great experience on getting my Appliance fixed very happy with the communication and the work they did would recommend to any of my family or friends great job

Cu
Review №25

Russell came out and was friendly and on time. Had knowledge and parts to make repairs. I highly recommend Russell for any appliance repair.

Ал
Review №26

Fixed my old oven in no time at all. And, came within the two hour time frame! Russell did a fantastic job!

Ma
Review №27

I highly recommend Russell for appliance repair. He has been to my house twice now, once for a broken refrigerator and now for a furnace problem. He is quick, punctual and courteous, and obviously a highly intelligent young man. His manners are wonderful and his concern for his customers is an exceptional trait. He even called me soon after the furnace repair to make sure we had a carbon monoxide monitor in the house. (Everyone should of course). For an extra bonus points (lol), he left no mess!Ill call Hertz Appliance again, when something else needs fixing.

pi
Review №28

Russell did a good job repairing my stove and my washer therefor I recommend him without reservations

T
Review №29

Great job fixing our oven and your guy was very respectful to my wife.

Ri
Review №30

Russell fixed our washer. Im very please to him. Good price. Same day same hour repair. Thank you

Jo
Review №31

Russell from Hertz was fast and clean. Took the time to explain the benefits of the older fridge and replacing the relay.

Wi
Review №32

Thorough job, very high quality work. Will use them for all my appliance needs.

T
Review №33

Russell is knowledgeable, efficient, kind, and above all HONEST. Thank you for the quick service..

Ra
Review №34

The technician was very nice knew exactly what to do very helpful.

Ab
Review №35

Amazing! Helped us out tremendously, fixed the problem with our fridge when Sears misdiagnosed the issue (and wouldnt refund us the diagnostic cost.) Cant recommend Hertz enough.

We
Review №36

Actually arrived one day early (called first), performed service and was gone in 45 minutes. Well done.

Fr
Review №37

Very pleased with the prompt, courteous service from Vitali and Russell.

Ri
Review №38

Very high quality repair, I recommend.

Ro
Review №39

Hz Appliance Repaire came to fix our furnace that stoped working after thanksgiving day. Tech Russell diagnosed the problem and didn’t let us freeze today

di
Review №40

Excellent service and honest pricing. Highly recommend !

S
Review №41

Great service and honest repairs, I highly recommend them.

St
Review №42

Great service. Fixed our ILve duel fuel stove.

Wa
Review №43

Very quick response and effective repair work!

Qu
Review №44

Good, honest and reliable service from a nice young fellow. Thanks Russell.

Mi
Review №45

Great communication, fast service. A+

Fe
Review №46

Work done great & super nice service!

Je
Review №47

Russell is a professional. Showed up on time, troubleshoot problem, fixed problem all within a reasonable time frame and price.

Da
Review №48

Awesome response time and refrigerator was fixed!

Pu
Review №49

Very good company !!! Thanks ❤️

Ch
Review №50

Great technical skill and reasonable price

Vi
Review №51

Great service on time and on the money!

Me
Review №52

Good and quick service

Pa
Review №53

Great service !

be
Review №54

Absolutely brilliant

Information
4 Photos
54 Comments
5 Rating
  • Address:5805 Charlotte Dr #a-471, San Jose, CA 95123, United States
  • Site:https://hertzappliancerepair.com/
  • Phone:+1 408-901-8315
Categories
  • Appliance repair service
  • Air conditioning repair service
  • Commercial refrigeration
  • Furnace repair service
  • HVAC contractor
  • Refrigerator repair service
  • Washer & dryer repair service
Working hours
  • Monday:8am–8pm
  • Tuesday:8am–8pm
  • Wednesday:8am–8pm
  • Thursday:8am–8pm
  • Friday:8am–8pm
  • Saturday:8am–8pm
  • Sunday:8am–8pm
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