This is an update to my comment that I left a month ago (still visible below) regarding the service I received from from ANA going staff at San Jose International Airport. I was on the road and I did not have time to give my additional feedback until now.I modified my rating for the ANA ground staff at SJC from 2 Stars to 4 Stars to acknowledge their good efforts to please their passengers and make the travel experience with ANA positive.Just to summarize, my ANA flight was cancelled due to the bad weather. They rescheduled me for the next day flight while arranging for other passengers lined up behind me (with no elite status) to fly out with other airlines on the same day. I was not happy and politely let them know so before going homeThe next day, when I came back to check-in, the agent checking me in repeatedly apologized for the situation the day before. They did even attempt to explain why they failed to rebook me to fly out on the same day. They offered me an upgrade as a token of good will. Its worth noting they seemed to remember all about the situation even though I did not complaint or say anything throughout the check in process.I believe ANA is truly concerned with the customer satisfaction. They will try to create a best experience for their customers by the willingness to rectify undesirable situations created by some of their agents.ANA has always been my top very top choice of airlines. I am glad they always strive to remain the top notched airlines.Sept 9, 2019My flight from SJC to NRT was cancelled due to a typhoon in Japan. While other affected passengers, including the passengers making a connection to go onward to Saigon, were rebooked and transported to SFO to take the same day flights with other airlines, I was told no other choice was available but to take the same flight out the next day.At first, I thought that was the true because I was flying economy and the business passengers got the priority and took all the available choices for the same day travel. But then I started noticing other economy passengers who traveled to Saigon via Narita were also transported to SFO to fly out the same day. I came back to the ANA counter and brought up the issue why I was not given the same choice as other passengers. A lady agent by the name of Yen Nguyen, could not give me a straight answer but she did try diligently and did her best in her attempt to help secure a seat for me with other Star Alliance airlines in SFO; unfortunately, by that time all the available choices were taken.What made me upset about the whole situation was that I was one of the first passengers who were called to the check-in counter for rebooking arrangements. (I was a Start Alliance Gold member). However, as I could tell, the two agents behind the counter working on my case were doing a hapazard job in searching for the same-day alternative. I could see their lack of concerns and indifferent attitude as they quickly offered me the only choice of taking the next days flight. Thanks to these agents, I had to go home and come back tomorrow waisting my taxis money to and from the airport as well as losing my hotel reservation and being penalized for a no-show. I should have been offered the same alternative choices as other economy passengers and I would have been happy regardless of the outcome.I have been fly out of SJC with ANA several times over the years as a Star Alliance Gold member. I always loved to fly ANA for many different reasons, but I have to say I have noticed a significant degradation in the quality of service and the attitude of service of the ground staff at SJC. At this point, I can only hope it will not get any worse.

At Bangkok I missed my flight, Ana rep in San Francisco said for 120 u.s dollars I would get a ticket on current flight, credit card bill came in for 1200.00 dollars. Expedia talked for 34 min and told me to call them. Never will fly Ana again, got sick on curry.

ANAs service is excellent. Due to heavy raining season, Im late for the check-in process. However thanks for the warming assistance from ANA San Jose front counter office Ms. Miyoko, Natalie and Vicky, I made it! Highly recommend 5 star airlines ANA to friends and families.

In-flight meal of ANA. Somewhat delicious.

The check-in counter opens 3 hours before departure.