Great store; we were helped by Hailie (Store Lead) as we were looking at one of the Vacuum Canisters and she was super patient and helpful the entire time. The experience was great and gives me faith that Fellow will stand behind their products in the future.The canister itself is a cool idea, and I’m already using it to keep my beans fresh!

Fellow products, when everything goes right, you will be satisfied with them. But that’s rarely the case. I’ve purchased over 6 vacuum cans, three mugs, two glass carafes, one electric kettle, and one coffee pourer. Of these, one mug I received dented, one mug I received with a big cut on the surface, and two vacuum cans started to unable to vacuum after less then one year of normal usage. I purchase all of their products from either their official website or Amazon. Why did I keep coming back? Like I said, when things turn out great, they’re great. So my experience is get them at discounts so that if something didn’t turn out the way it should be, you’ll feel better about it.

Love the gear but sadly the coffee playground was closed. I do intend to get a Stagg kettle from them in the future.

Outstanding customer support/service. Attentive to customer product issues with easy warranty replacement and out of warranty service. Will recommend to all my coffee loving friends!

I stumbled in this place and I was sucked in to awesomeness. This is a coffee nerds happy place. All the products are designed locally — and they have thought of everything in your coffee ritual and made it BETTER. TIP: You can brew your own coffee in the back — the woman working there walked me thru the process to make the perfect cup — viola, it was amazing. TIP: Trust me, the brewing process and products made an amazing cup of coffee. I learned a ton here. Coffee can get better — f’ yeah!

I ordered the Fellow Ode Brew Grinder in November and I didn’t receive it until the second week in January. Originally, I gave this a one star review, but it was mostly a USPS problem and Fellow took care of me by sending me a free vacuum sealed canister (which is a great product too). Now that I finally have it, I love it. Main reason I got this grinder is because, well it’s beautiful and matches my matte black Fellow Electric Kettle. Second, the noise was advertised as being significantly less quiet than other coffee grinders. It was even quieter than I expected! Now I don’t have to wake up my kids in the morning. It was worth the wait!*I recommend not loading the hopper with a lot of beans. This is meant for more single cup coffee grinds. Perfect for 15-25g of coffee at a time.

Well designed coffee accessories. The store is set up to show case their wares. Helpful, informed staff

The taste of coffee is important to me. Theres so many things that go into making a good cup from the water, the brew method/extraction, the type of bean, how its roasted, etc. After you get all of that right, the tumbler or cup you drink it from also impacts the flavor. I used to use metal tumblers, but really noticed the change of flavor. I stumbled across some ceramic style tumblers, which came at the cost of heat retention. Ive conceptualized designs in my head for the last couple of years. I tried to think about how something would work to not only keep heat, seal well, but also NOT change the flavor. Then BOOM I see this from Fellow . This literally checks all boxes. Has a metal exterior with a lid the seals thight to the canister. The most important part is theyve engineered it to have a ceramic interior so it preserves all the work I put into my pour over! This thing keeps my coffee tasting just as I enjoy it!

TLDR: don’t waste your money, time, energy. Your product won’t arrive and you might not get your money back.Fellow is honestly a scam. I ordered a kettle from them on 11/23/20. On 12/4/20 they wrote to me saying that the order would be delayed 1 week but it was guaranteed to be delivered before x-mas. On 12/18 I responded to them asking for an update, no response. I even offered to go to the physical location to pick it up - they claimed it wasn’t possible. On 12/22 I heard from them saying that my order would be delayed 2 more weeks. Well it’s now 1/21/21 (2 months from my original date) and no kettle, no more responses, no phone number to call. Finally got in touch with someone via chat who said to contact “customer service.” I was so excited to buy from a local brand especially in light of COVID hardships.I guess I shouldn’t have trusted a company who calls their store a “playground.” Sooner or later they won’t have any friends to play with.

Store hours should be updated and posted, it’s 3:22pm came by the store and found a sign saying that store will be re open at 4pm.

I love their products, but most importantly I love their coffee playground. They host tasting events, demos, samples of local brewers as well as mini lessons on how to make the best darn coffee possible. They collab with other local companies in order to provide a 360 experience of your favorite beverage.

Super helpful

Love this place. So much cool stuff going on here. These guys are producing excellent coffee gear and teaching the masses how it’s done. The staff I have met were always friendly and very helpful.

Very nice set up store stocked with coffee and coffee making accessories. Everything seems to be of high quality from the kettles to the cups and saucers. The staff is willing to answer any questions that you might have about the products in the store. It can be intimidating to come in here since the layout is so open and the store seems so quiet. There are tea accessories here as well for the non coffee drinkers!

Best experience ever....

Great products guys. I use their kettle to brew my pour overs to perfection.

It’s a must if you are a coffee geek and visit San Francisco. Come by the shop and take some good tools to improve your recipes.

A cool place to visit if you’re a coffee nerd. They curate interesting selections of international Roasters.

Cool coffee equipment, and they have coffee tastings that you can join in on.

Interesting curation of coffees from around the world, rotates monthly. You make your own pour over using their Stag brewing system. And check out their kettles while you are there, their design is stunning.

Agree with the other reviews here about Customer Service. It is Non-existent. I have followed up 4 times in the past 5 days and still have yet to get a response. No phone number listed, so I tried emailing (4 times) as they say to do on their website. Still no response.

The Very Best in coffee equipment. Proudly California.

Staffs are friendly and helpful. The coffee presentation sessions are amazing. Learn a lot new tips for coffee

This store is amazing! Go visit it on your trip to the mission! The workers are very helpful and sweet

If you are coffee lover and appreciate slick design of drink ware, you will love this place.

Very cool spot. The $3 coffee and coffee brewing lesson is totally worth checking it out. Very informational and probably the cheapest cup of coffee in the city

This is a great little shop. I really enjoyed the layout and the comfortable atmosphere the employees provided.

Note: This is not a coffee shop. It is a coffee equipment store that also sells beans. They have a lab out back to teach you how to make the best pour over of your life. You simply purchase 1oz test tube of any of the 5 or so single origin coffee beans on display, and let Danny (store manager) or his colleagues show you how to improve your pour over skills.This location is the flagship retail location of the Fellow Store, as well as the Playground (lab) at the back.We went in for the coffee beans -- specifically a Kansas roaster was featured. They carried 5 beans from Kenya to Guatemala.We picked 2 test tubes ($3 each + tax) of coffee beans and headed to the back with Danny, who ensured the water was at an even 205 degrees. He mentioned they use super pure reverse osmosis (soft) water that makes a difference. All the beans were medium to light roast and were ground at the setting for pour overs.Danny places the pre-heated carafe on a scale, wets the coffee filter with hot water, and throws away the water in the carafe. Next, he puts 20-28 grams of coffee grounds on the coffee filter and teaches us how to pour. The process takes over 3 minutes, with rebukes when you screw up. You can tell Danny is passionate and cares. He explains every step of the way, and tells you when to start and stop, when to pour slow, and fast. As a courtesy, reserve your questions till the end of his spiel.Skipping to the end. We taste 2 of the best pour overs (hello endowment effect) that we had no idea we could make. We chat for 10 minutes and get additional tips on how to make the pour overs.Tip: Sign up for their newsletter for free events at the Playground

Great and helpful sales staff and good products

If you love coffee, this store is a must for your essentials.

Awesome concept. Best kettle ever

Great for coffee enthusiasts! Creative, effective coffee paraphernalia!

Whats wrong with posting a phone number???? There are those of us who would like to talk to a human being!!A Mom trying to get something for her snobby coffee son!

How do customers contact you to track lost orders? You do not have your phone number listed anywhere. You should provide a tracking number with shipment notices.

So much coffee knowledge.

The staff was fantastic! Obviously a more expensive place to buy coffee gear, but it is worth the price.

They are pretty cool bro

Horrible customer service. Actual, it is non-existent so, I guess I dont even know what their customer service is like.

Cool store, with friendly and helpful staff

Great service recovery.

Great products! Great coffee!

Best coffee playground ever!

Great products with style

Amazing!