Employee 275400936 was very rude and impatient while helping me with my laptop. I was asking questions trying to understand what might be wrong with my computer and he treated me like I was asking way too much of him when I just wanted to make sure I understood what he was explaining.He told me that I needed to leave my laptop and it would take up to 48 hours to be completed. I explained that I needed it by end of next day because I had to have it for work the following morning. I said if this couldn’t be done I would just bring it another time.He promised me it would be done next day. I verified this with him multiple times before I left and he again promised it would ready and he said he added a note for the technicians so they would also know to have it ready.I use public transportation so it’s not as simple as just hoping in my car and coming to and from the apple store. So when I came back tonight the next day (tonight), one hour before closing, I was really disappointed to find out they hadn’t even started working on my computer.The really upsetting part was the lack of empathy and general customer service skills the manager showed in even validating that it was wrong that i was promised this by an employee.Anyone who has worked any customer service job knows to at least pretend to care that the customer is upset lol. Zero tact and compassion for the situation. Poor experience all the way around.

Apple picks the wrong employees to work for them.1. They need attitude classes2. They should not be hired at all3. Fire those who don’t do their jobSaturday July 17, 2021 between 5 and 6 pmI had a poor experience. I ask one of the so called “employee” information but they shake their shoulders and I get an “ I wouldn’t know”Clearly he knows NOTHING!!!!!!!Nothing about Excellent customer serviceNothing about answering customer questionsNothing about professionalismNothing about standing up straight and not leaning on the tableAnd absolutely knows nothing about the company.I also saw two other employees on their phones instead of immediately walking over & acknowledging customers presence.Like really???? Is this how Apple treats their customers.For the prices Apple offers, customers deserve to be treated with respect and dignityBad quality. Bad service. Especially from those employees who lack customer service skills.

Miserable experience of the corporate life - like apple store. We were going to buy a 5th apple in a row just to learn that we will have to wait for 25 min without leaving the store ( no they would not text us), despite the fact that 5 associates were doing nothing but chatting around and others at the genius bar were stretching out of nothing to do. What a poor business organization. Will be switching to not-apple, i think

My wife has an Iphone, i have my reservations with Apple and wont go into details. Had some trouble with her phone whose warranty expired just recently. The staff and managers did a fantastic job. Well worth mentioning Sean or Shawn who worked our appointment in the afternoon. Great job team, service is what its all about and these guys went above and beyond. Thank you!

Read through to the end before buying Apple. You can change your concepts.First - on 09/15 (Mothers Day) I went to this store to exchange the AirPods 2nd gen. it was defective and also to buy a new iPhone 12 for my wife (gift from mothers).At check-in I just said it would be for warranty service as the new iPhone would be a surprise for my wife.Inside the store after finishing the repair service, I told the clerk that I wanted to buy a new iPhone. He said he couldnt do that, that I should leave the store and make a new appointment that I would have to wait 3 or 4 hours to be called. Youre welcome? I was there prepared, happy, with my wife and my 7 and 3 year old children. Wait 3 to 4 hours? I only have Sunday to stay with my family.Second - I left and patiently at home, went online and scheduled a new time for today (May 16) at 4pm. I arrived 5 minutes early and soon they passed me into the store with my whole family again. My wife chose the color and model, we did the setup and backup of the old device and, after 1 hour, we were ready to pay.As I have Apples credit card, I wanted to use it by dividing it 24x with zero interest. At the end of the purchase the attendant said that it would not be possible because the system would only accept it 24x if I did this procedure online and that inside the store they only accept cash payment even though it is an Apple credit card. The fact is that this procedure is not clear at the APPLE store. This was proven by them and they apologized but nothing could be done.So I was told not to buy a free iPhone but rather to be blocked by some brand (T-mobile, Verizon, etc.), but this was not my wish; I just wanted to buy an unlocked iPhone nine and give it to my wife by paying on Apples credit card 24x the same as on the website. Difficult to understand that?We called the manager and the suggestion was that I do it right there, online, inside the store and in about 30 minutes the same device that was already in the hands of the attendant would be available. We did everything that the attendant instructed and at the end of the purchase the system would only let you deliver the new iPhone that was in the attendants hands the next day at 7pm. ABSURD! FRUSTRATION! SADNESS! ANGER! DISAPPOINTMENT! DISREGARD WITH THE CONSUMER. Several feelings at the same time because my wife uses the phone to work and we wanted to set up everything together at the same time we bought it after leaving the store.I asked them to seek other information from other managers or the person in charge of the store, but they were hard, cold and insensitive to our situation. Result? We gave up shopping and left home ... another frustrating Sunday because of APPLE. I think I already had an apple in my house. Gradually we will migrate ... there are other better and cheaper options ... they dont care about you. They want your money and, more than that, they want your data, your information, your routine; want to map who you are and do it to clone your profile to sell more and more; is the law of greed and oligopoly.Yes, we are all frustrated with terrible customer service and, by the way, we are opinion leaders and if you read this far, please do the same for the good of your family, think about how APPLE is treating you and how you would like to be treated.Today there is no standard of care as I used to say. They are greedy and matter little to consumers.Sad reality... I Was an Apple Fan.I miss Steve Jobs.

Apple is no longer committed to customer service. Reservations only, employees aren’t helpful and are condescending in the store. Customers are hooked on their products and they know they don’t need to provide a good CS experience to bring them back in.

They are looking to make money and cheat customer even though your phone has warranty. Very bad service and cocky staff.

We had an excellent experience at this location. Envo was extremely helpful, patient and knowledgeable when we purchased a phone for our daughter. I would highly recommend him when you visit this location. I was quite impressed by the phenomenal customer service he provided and was extremely satisfield when we left the store. Thanks again, Envo.

The quality of employees of Apple has been declining in the past years, all the people in the store look like cholos, bad customer service, they don’t care about their appearance, no professionalism, whatever happened to the genius community.

I called Apple to schedule an appointment in this store. I was specific with the person the phone that i wanted to buy an iPhone and needed someone to help me change from an Android to an iPhone. I was told she would set me up with someone who could do just that. The appointment was scheduled for 15 minutes. I asked if that was a limit and was told that I could go on as long as I needed.I arrived at the store about 15 minutes early and was signed in. Even though there were a lot of sales people milling around, the person who signed me in said that I would have to wait for my appointment time. When it came time, another man who was monitoring appointments told me that my appointment was only to purchase a phone and that there would be no special help in transitioning from an Android to an iPhone. When I told him what i had been told when making the appointment, he said they lied to me. I would get no help transitioning.i was on my own. I said so it didn’t make any difference if i had set an am appointment or not and i had just wasted my. Time doing this. He said yes.Unbelievable!!! I guess the customer is not always right at Apple store! Thanks, but no thanks!!! Very frustrated and disappointed!

Mariah was extremely helpful when I walked in 10 minutes before closing wanting to purchase the new AirPods. I was initially told to head over to a table with an associate that completely ignored me to speak with a guy that was already being helped. Happy to see Apple still has some great staff members

I did a reservation to pick up two phones by the time I was there Mike had said that they sold the phone that I reserved for the two phones that I deserve to buy work store ever

Tried to buy an iPad 15 minutes before closing and was turned away. Bummer Apple. I knew the exact model wanted, full payment using my Apple Pay (no Apple Care because theft & loss aren’t covered like they are on Verizon’s insurance) last time and you literally pushed 6 buttons and someone showed up with an iPad within a minute later and I was on my way.Mike - the store manager - I’m very disappointed in your customer service this visit. You should update your store hours on the Internet, because you’re clearly not “open for business” until 9pm. Please update to closed at 845p so people understand the last 15 minutes are reserved for window shopping only.

Walked in to trade in my iPhone 11promax for the 12 pro max. I asked a lady how does the trade in works she said one per transaction n walked away but another guy asked her the same question n she said two or three per transactions. Confused. I made a reservation in front a young lady checked me in n she said go to the fourth table waited for 20-30 min while other associates where just talking and didn’t care. I’ve been an apple user products since the beginning n I think it’s time for me to switch to another product. Associates at fashion valley Apple Store are redundant.

Excellent staff!! Very knowledgeable and helpful and not pushy in the least. Answered all our questions even though we were just there to see the product in person and get an idea of how it looked and operated in person. Their COVID protocols are fantastic, even though it was a bit cumbersome they were still friendly and got us an appointment with no fuss even though we were just walk ins. Like any Apple store, the layout is intelligent and clean and really lets you focus on the products you are interested in. This is how a tech store should be... Which is probably the reason so many others have copied it. They really make the whole experience feel easy and even more they really do try to pay attention to just you while they are helping you, which in and of itself is a feat considering how busy the store can be during non-pandemic times. Great store.

Great service, The working staffs were polite and helpful. Also, they are super knowledgeable in tech.

Booked the wrong appointment (shopping not support) and they were able to help me even though they were packed. My Mac was completely shut down and after 3 phone support attempts it couldnt be fixed. Mark was patient and got me in and out in 40 minutes. To be fair he could of got me in and out in 4 minutes if it wasnt for the installs. Great customer service.

I had the best and smoothest experience at the apple store. I went in because i was having technical difficulties with my iPhone and was able to get help instantly, warranty granted and walked out with a new phone. Now, can someone pls help me find the cute tech that helped me out, I think Chris or Christian is his name. Hispanic young man with beard. If you read this you are cute also follow me on Instagram. My ig is Soydiablaa lol (:

Quick and easy service, staff was not too pushy, and I was able to get two new phones super quick. Only downside was that one of the phones took nearly two hours just to turn on and load updates, so it seemed to have been on the shelf for a while.

Its a loud store. Helpful and knowledgeable folks help you out with Apple products.

Terrible customer service and experience! Apple needs to train employees about the customer experience. Management at this store needs extra trainings on customer service.

My daughters charger wasnt working for her watch. We went there and they found the charger wasnt working anymore. Excellent customer service.

Apple Fashion ValleyMarch 26, 2021So I treated myself and I bought the new iPhone 12. I was never told or advised that it wasnt coming with a wall charger. I thought it was a simple fix with Ā.Note: Ā Market Capital is“2.03 TRILLIANSo when I called the Ā Store in fashion valley and spoke to a gentleman by the name Joshua. Which in fact he agreed it didnt seem correct but Ā projection was for a safer environment. So he was sticking to that. Immediately I interrupted and said....well then get rid of the box NOT what you need to operate the phone. In addition to that Joshua stated if I had an old phone charger to just use that one!!!WHAT!?!I can not believe anyone would have the nerve to say such a thing.Check it out Ā, the first thing you do is open the box and toss it. Start enjoying your new expensive phone. Joshua continue by expressing that it was stated on their webpage and so on. Lets be serious here for a moment Ā . I am not thinking that a brand new expensive iPhone would not be coming with a wall charger. This absolutely does not make any sense at all. I dont know whoever made that judgment call, but I think they should be fired because its just ridiculous. The whole thing about the environmental concerns. That is just a total joke. Simply because the BOX would be more of a concern.Its like buying a brand new car but it doesnt come with any tires. Then the car dealership directs you to the tire store down the street. Plus provide your own tow truck! Huh?I must say theyre very adamant about sticking with that environmental story. I just do not think they realize just how ridiculous they sound saying that. If I was a teenager, I just might believe it. I have grandkids that are almost teenagers.Furthermore, I am definitely considering returning these phones for the simple reasonthis situation with NO WALL CHARGER is just Āpple beingFRIVOLOUS and not being a environmentalists.BAD business practices too.🤷🏻A few notes for Āpple1. Stop telling individuals that ridiculous environmental “stuff” Just be honest and keep it respectful. Because when I hear something like that. I practically feel you’re insulting my intelligence.2. Stop trying to come across as a humanistic company. Because this situation speaks volumes!3. Just ditch the box and return the wall charger and next time just be HONEST!4. I would like two brand new wall chargers at NO charge please. Which I will continue to buy your products. OR I return these two phones and never buy Apple products ever again. Plus persuade everyone and anyone that I talk to you to not buy Apple! FOR LIFE TOO! 😡One last thing. Your products I do enjoy and are probably the best. I was a life time consumer of yours a few days ago. This situation is just ABSURD!MichaelAlways Giving Back

Went to apple store in Fashion Valley to pick my iPhone 12 Pro that I had ordered online. I asked the sales person if I could test my French SIM card to make sure it works before leaving the shop. The salesperson wasn’t sure so she went to the manager. He says to me “I’ve had 8 years of experience selling phones. It will work. We aren’t here to cheer you on as you test out your phone”.I would just expect a bit better customer service especially when buying a phone that is that expensive.Side note: I was at the Temecula store the day before and the salespeople were much more friendly, knowledgeable and willing to answer questions in a non-condescending way.

A very up-to-date store with technology and very friendly staff and good promotions

If you have money and want to spend it, do it somewhere else, not Apple. Came in to buy an apple watch and was told they can’t put me in line, as they’re overbooked. Also I needed someone to look at my phone as it has a bluetooth issue, I was told there is a 3 hour wait. What am I paying AppleCare for? Ready to give up all my Apple products.

Best customer service! Very quick and professional!I bought 2 iPhone 12 pro max and covers in 10 minutes!

It is a total mess and expensive, but kids like them.Customer service is not good, the only way I could get a phone was by telling them exact characteristics (Model, Color, Memory Size, etc.), otherwise they said: We are too busy, we can not show you the available models or colors, go to that table and chose one, once you are ready come back, also you can see characteristics online

I highly recommend against purchasing any Apple products. Their customer service is severely lacking and they will do absolutely anything to try and get out of a warranty.

Horrible customer service. As simple as that. Im an iPhone guy and I always buy my IPhones in fashion valley, today was my brothers birthday and decided to take him to buy him the new IPhone 12 pro max.Sadly the sales team is a joke, when there and waiting for almost an hour for someone to help us and no one came, then I decided to ask for assistance and the worker wasnt any help at out all. Instead of taking 5 mins to sell us the iPhone,he told us to come tomorrow with still 50 mins before CLOSING. I explained the guy that we had waited for a long time and this worker just gave me the dumbest answer and did a fake laugh, I felt highly insulted, especially after being a loyal Apple Consumer, the worst part we got out of the store without a new iPhone. Tomorrow we will drop by best buy and get a different brand. If youre planning on dropping over 1k for a phone I wouldnt recommend coming here, go somewhere with better customer service.

Friendly and knowledgeable staff. I was fortunate there was no wait time for service.

Very busy. Well taken care of. Excellent phone.

Casey at the Apple Fashion Valley Genius Bar replaced my son’s water damaged iphone in minutes!!! He was professional and efficient! Definitely recommend scheduling an appointment, it was packed! Thanks again Casey!

Today April 21 I came in to fix some phone issues and the technician that helped my mother and I, Conrad, was VERY helpful and was able to help us resolve our issues was nice and gave us a good laugh. Compared to the other apple customer service this was the best experience, I recommend it.

Appointments made at this store mean nothing to them. I made an appointment to pick up a mac air at 5:00pm. I checked in and was asked to wait in a long line which didn’t give me a good feeling. 45 minutes later and having been skipped several times I asked an associate to just bring my laptop outside, that I didn’t need to go into the store. I had my email receipt and DL with me but they insisted I had to wait for an associate inside the store to take care of me. I canceled my order and left after an hour. If this is how they are going to treat their customers I want nothing to do with this company.

Good reception as soon as entering the store. Courteous staff, helpful in directing with good details. Purchased my i12 much less time than expected.

Nice place yet always under construction. Plus there needs to be more places to charge a electric car.

Absolute clowns. I remember when Apple had stellar customer service. This place is BAD customer service.

They were very busy today at the Apple store. For a minute I thought it was Christmas. The people just kept coming. The Apple store was well prepared with plenty of staff on hand to help.

I bought a MacBook pro here that has had issues since I got it. Fan runs loudly at all times and vertical lines appear on the screen depending on the angle of the lid. The problem has continued to get worse over time so I took it to the Apple store. Apple wants $600 to fix what seems to be a simple display cable issue, and they were not sympathetic to the fact my computers only 3 months out of warranty. Genius bar representative was very condescending while trying to convince me that a $600 repair on a $1,600 laptop thats barely over a year old is normal. I used to be a fan of Apple products but I will never buy anything from this company again.

It was good, BUT THE PARKING AND TRAFFIC WAS SOMEWHAT TO BE DESIRED

I just got back from this location. One of the gentlemen at the front was a little rude. Would not recommend this Apple location.

We were here to fix my moms phone, a kind guy named Nes helped us fix her phone. He was very kind and respectful, he was kind enough to give us a new phone. I recommend this place

Macbook 13 Display Replacement - Great experience, fantastic customer service and quick repair. A big thanks to the Apple genius, Ryan!

Fast and efficient service. Improvement from last visit years ago.

Unimaginably busy. Impossible to talk to anyone about products or services without booking an appointment!

Awesome experience, Genius Bar and the employee was very helpful

Beautiful store, very helpful people, was intimidated by the big line but within 2 minutes a worker came up to me and got me right in was out in less than 5 minutes. The place is ran very thoroughly and efficiently. Thanks Apple

Logistically parking could be better and access to the mall but the store and the management are great

Nice staff! Nice service

Quick and easy service. Friendly staff

Unbelievable how unhelpful this store is. Apple products and service are on the decline. My computer was constantly shutting off and no matter how many times they sent it out for repairs the problem kept persisting. Fast forward to today and my computer shut down without warning and will not turn back on. I’m desperate for help as I have a paper due tomorrow and I’m without support or help. I went to the store today desperate for help and in tears and no one was willing to help me. Just shame on you guys. Your product has failed me and now your customer service has as well!

Todays experience just adds onto the reasoning behind why I trust this company with all my heart. My iPhone had an issue where it would no longer turn on, and I was worried about not being able to get it fixed in time, however, due to an opening in their appointment system, I was able to be helped. Jacob was the sweetest employee ever, and helped me along every step of the way, and ended up helping me get a new and working phone. Not only was the service impeccable, but he was also very kind and made conversation throughout the process. Thank you so much to this wonderful team, despite it being a wild Labor Day!

I came here with a pair of damaged AirPods that I bought within the past couple of months. They said the damage was caused by sweat from working out and there was nothing they could do. The manager admitted that even though the marketing for the AirPods shows people working out that you actually can’t do this. I was shocked at the poor level of customer service I experienced and am incredibly disappointed that this is how Apple deals with Customer Service.

Easy to park. Apple store easy to find.

Made an appointment 3 days ago to pick up a mac, drove 2 hours for them to say they only have the $200 more expensive model in stock BS move

I went to buy 3 Apple TV and the person give me very good service very knowledgeable, and en a 10 minute frame I had mi merchandise. Very good

You need a reservation. Walk in appointments weren’t available for 7 hours when I showed up! Ridiculous. Pandemic or not, buying a device should not be that difficult. Literally would have been a five minute transaction. They don’t even offer in store pick up right now, so I have to wait TWO weeks for to get a new device.

Don’t take your computer here. I brought my computer here because the screen wouldn’t turn on and it took them two weeks ! when I finally got my computer back they erased all of my memory without consulting me and were not even apologic about it. All my data GONE. Seriously ?!!! Very unprofessional basically kids that don’t know what they’re doing trust me don’t take your computer here.

I went in with a cracked phone that I had received from AT&T out of the box. After speaking with AT&T and Apple via phone, extensively, the assured me that the matter would be resolved at the Apple store. I waited two weeks for an appointment, left work early and waited in 90 degree weather outside to take my appointment. I spoke with Mark the manager who was extremely unprofessional as he accused me of lying, stating that my phone would never come in this condition and it must have happened in my purse. I told him that the principal of the matter is that my phone came damaged and Apple is the manufacturer. He said, Im sorry we can repair it with a $200 fee. I stated that this is not good customer service to charge someone to repair a phone that came damaged upon arrival. He told me that often people think its unfair when they dont like our answer. He was condescending, argumentative and snide. He had a poor attitude and I cannot understand how someone with those traits would be considered a good manager. You lost an Apple user for life because of this one person and the way they chose to not only leave the matter unresolved, but leave the customer feeling belittled. No one should ever pay $1k for a damaged device to be told they have to spend another $200 to repair it.

Terrible service!! Please do not buy the $40 silicon case, this is the second one in 11 months and it keeps peeling off the edges. It is a low quality product and the employees at this store couldn’t sympathize with a unhappy customer. After this experience I will not be purchasing any more apple products.

I had to make a return and they made it so easy inside the store. Because of covid - 19 I had to wait a little bit outside but they were very thorough. So I am adding to this review as I visited again to do some unlocking of my eye products. I had a genius help me Don was so patient and polite oh, he was very professional answered all my questions and I will be returning to the store if I need help!

Packed with people, must wear suit & tie too shop here, lol 😆

After making an appointment they still made me wait outside for 1/2hr before seeing me. I was here to look at my AirPods that had stopped working after a few months. The associate explained that they had been damaged from sweat from working out and there was nothing they could do. The manager came over to help explain that they do not cover damage from sweat and that you cannot workout in AirPods. He was extremely rude and kept talking over me. I tried to explain that Apple advertises working out in AirPods and his only response was that I should have bought Apple care and that if he did anything to fix the issue that it would not be fair to those who bought Apple care. I was incredibly disappointed in the poor customer service by this manager and Apple in general.

Just showed up and waited in line in the walk in line to buy new company iPads and possibly laptop and two phones but Taylor says we can only buy accessories we need to make an appointment and come back at another time to buy company equipment??????? Never again!!Thousands and thousands spent and they tell me I can only walk in and buy an accessory…. 5/3/21 1:10pm

Make sure they scan in your appointment. If they dont they think they can do whatever they want with you and turn you away because it wont appear on their performance records. I see more employees chatting with each other for 30 min straight than helping customers. The line outside is 1+ hours long. There is little to zero COVID compliance and professionalism. Please please take my words by heart and make an appointment elsewhere. Not only do you not gain anything here, you might get home and be diagnosed with COVID. Dangerous place.

Set up your appointment and get help. They make everything simple

I couldnt buy anything because their system is down I waited a while just to be checked out and was told to wait by a sales rep. What a waste of time.

The customer service support is so awful they don’t answer just send websites to your phone and that is it and you have to finger out what to do

Terrible experience and very mean employee

I’ve been here many times over the past decade+ and service has really tanked at this location. Representatives don’t bother asking questions anymore, often offering solutions without consulting their colleagues/documentation or even thoroughly understanding what the customer is asking about. The last few times it’s been disheartening how little Apple employees seem to care. During my last visit, one employee informed me an accessory isn’t compatible with an Apple product (when it was) so I should buy a third party version. They really wanted to sell me on how great this product was, “we wouldn’t carry it if it didn’t meet or exceed Apple’s standards”, even though i had already said yes to buying it if it was the only option; they even did a sales spiel with AppleCare+ even though I told them I always buy it as if I was sales training practice for them. Please, I don’t want to discuss why I should by the product I already said I’d buy.It turns out they were incorrect and the third party accessory was awful; luckily, online I was able to verify compatibility and bought the Apple accessory online. Returning the item was another bad experience. I called and was told to do it in person and when i arrived I was carelessly told to stand in line by one rep, then told I didn’t need to stand in line by another, wasting 30 minutes of my time. I have more comments/examples, but I hope this was enough for you to shop elsewhere or online if you can help it.

5 stars for Ryan with the red (maroon) beanie. Helpful. Professional. And way better than the guy who told me to google the issue I had with my phone in previous years.

Don’t do online purchases and pick up in store... they will give you a time frame on your pick up. Then your time is done you still don’t get your time to get the items you order. Because you still don’t have the email that your order is ready... what a waste of time... better fall in line and you can easily purchase in a fraction on time...🤬😡

Very Bad management, I suggest giving them attitude classes to knows time respecting

Had to make an appointment. They were on schedule and very helpful.

Scheduled appointment online and was told I didn’t. Finally got seen and they said they could not fix my screen and recommend a replacement for 400$. I went somewhere else they had it repaired for 140$

The store is empty and they can’t let me in anyway cause I don’t have an appointment. No line outside and with 3 customers inside and 20 employees doing nothing. Shame

The Apple store was fun to visit. The employees are nice. Especially Led, he was very helpful, friendly and knowledgeable. I purchased a USB charger for my son.

Very friendly associates. In corona times, they are ensuring that stores are not crowded. Also, now visit is by appointment only

I love the Apple store but the staff could be a little bit more helpful the lady ran off and then she came back and it turned out she couldn’t help me and all I wanted was an ox cord so I can play music from my phone to my car but she couldn’t help me it was an awful visit this time

Went in for a battery replacement on a iPhone. Was scheduled through Apple and had an appointment. In the Store I was told they don’t have parts for battery replacement. Genius wore a mask that did not protect the customer. Now I have to go back again. Not what I expect from Apple especially during a pandemic.

Anytime I have to go here, I wish that I did not have an Apple. Many times they put me in trouble in the purchase process. Once their techs told me that my under warranty product will be repaired at no cost or replaced with a new one, and delivered to my door, then I received an email that says it will cost 199 dollars plus tax, by the way, the new headphones are 350 dollars. I wish that Chinese brand should not be banned in the US so, I definitely would have got that. Minus 5 stars. No. Minus 10.

We will NOT buy any apple products any more I went to Fashion valley for Ipad password Issues Simple jobs NONE could help Brian manager was so RUDE the rest of them NOT helpful NO more waste my time to the store or to buy I told to all my family co workers stop buying app products they are worst to used or replace or at store NO ONE helps but wants to sell NO one knows their jobs!!! I hope app collapse as Chins is collapse corrupt,,,,

So nice. But cant buy phones unless an appointment.all apple all day

This was a awesome place had so much fun and it is really big and you should come.

4-6 weeks ship time for MacBook case unless you pay 9$ to get overnight or pick up at the store by appointment next day which I decided to do. Next time will pay the 9 dollars. Came at 8pm seems like a bunch of security/Apple people loitering outside unorganized.. no line of customers, had them scan my order, had to read a page of covid questions while they took my temperature.. waited more and had a guy check my ID then said he’ll be right back with the case. Another guy came a few minutes later with the case and asked my ID again. Annoying and unnecessary I was picking up a case I paid for not buying a house guys come on.

Customer service was subpar. As soon as I walked up, the three workers immediately walked inside and the security guard said they closed on 7 minutes, I told him I knew exactly what I wanted, he told me if one of them come out, they can help me. The three workers stayed inside avoiding me. I came here to get a MacBook Pro 13.5” 256 GB and use my military discount, I will take my business elsewhere. I honestly felt discriminated against, I’ve been me my whole life and I know when I’m being judged.

Made an appointment to change out my battery. Only waited about 5 minutes everyone was very helpful and I was in and out in 15 minutes even though it was very crowded.

So I had a guy named Ed. He was amazing! Honest with answering my questions. Polite. Professional. A very nice vibe. Plus, he explained to me how the dynamics of the store and staff work. Consumers don’t give these guys much credit when it’s very well deserved.Thank you!!!! 💕

HUGE WASTE OF TIME, had an appointment today to repair my cracked screen, I had a 4:30PM appointment and showed up an hour early to see if I could drop it off for the repair early they said I had to wait till 4:20 which I completely understand, when I came back at that time they took me in and proceeded to tell me that they could not do the repair because they got behind I asked why they couldn’t tell me that an hour ago or contact me also why would they still take walk ins if they were behind he proceeded to tell me that I should have booked it at least 2 hours before they close, why would apple not notify me of this? I had to drive down all the way from Vista and wasted my gas and time, they said I could go to a different apple and get it fixed a different day they should have just told me that in the first place overall I am extremely disappointed with apple.

Very bad experience with sales and management. As a loyal customer of over 10 years I was treated very unfairly. Manager Brian Strand didn’t show any decency in actually accommodating a return although receipts were present. Instead he was trying to blame the situation on me as a customer. Horrible approach. The lack of professionalism was just terrible. I will never ever again shop at this Apple store.

Thank you Grace, for being helpful with Dan and I. Giving our deliquit situation your profession you by far made us feel like you gave a dam.And the cute guy with the tatoes on his leg i forgot his name he also was extremely cute and nice to us. He spoke with us befor coming in the store.Your Apple store has a great work ethics. What an amazing team. I said your all nice with being professionals in your service field.Good customer service is not easy to find.SincerelyJW.

Just waited in the express line for 45 min for one pack of apple pencil tips. Once in the store they told me they didnt have them.... 45 mins half a dozen employees milling around and they couldnt check?

This store is the worst store for service. If i could rate a 0 i would. I went in to Genius Bar to have my phone tested. I was then approached by another overly aggressive sales person and they were hard selling me to the most expensive i phone 11 pro. They also pressured me into the Apple Card which is not worth anything and it’s a total scam. Rather then getting a repair at the Genius Bar it’s like a “used car lot” and they try to up sell you. They had me captive in the store for 3 hours. Apple is now in the banking industry because they’re products are losing quality. Customer service horrible, rude. They just don’t care anymore.

You can always tell that a restaurant is good when it is full of customers, and the same can be said for this Apple store. It is always packed with people who are checking out and purchasing the latest Apple products. The variety is great and there are always plenty of staff members available to help before you have to look for them. The people at the genius bar have been relatively helpful in my experience. If you are having a serious issue with your computer, they can be quick to just want to reformat everything because thats the easiest thing to do. So you might want a second opinion. All of that said they are friendly and helpful at all times.

Staff not helpful. Buying during pandemic is painful process with appointment required to even pick up stuff

I watched a bunch of youtube reviews for an Ipad model I was thinking of getting but wanted to see and feel one in person.I stopped by the Apple store here and got to try out both the apple pencil and keyboard which helped convince me to get one.And for the record the 12.9 in IPad Pro is legit, screen is much bigger than my handP.S. Being able to checkout with any worker there with Apple Pay makes other stores checkout process seem like theyre living in the stone age

Amazing service, was very profesional, clean place, attention excellent, i recommended 100%

Cool apple stuff.

If there is a ZERO STAR i will give it to this store they make us hold the line twice for no Reason we went to pick up our phone that we Purchased by the phone and they just need us to agree on terms and condition and told us Log into your account and agree and come back you don’t have to hold the line again when you come back again, after a-few minutes we were at the door completing what they needed and we should of helped with out leaving the store but Apple getting so bad with costumer service so we went again they don’t let us in, the security the worst he is saying you need to wait again Pretending calling the inside of the store talking to him self and lying to us saying they told him we have to wait again And after we got in the manager didn’t even care about anything no apology no sorry for any thing awful customer service worst manger ever I extremely don’t Recommend for anyone to visit the store