The shuttle driver was amazing! She should moon light as a tour guide. She gave us good recommendations and advice. She lifted luggage like it was light. Fast and efficient . Getting our vehicle was quick and easy.

This rental car center serves a great collection of varied rentals companies. While on arrival you may spot only a few of these, keep wondering in further towards the building and you will soon find more options.Be sure to make use of the complimentary shuttle bus service from/to the terminal.Overall, an efficient rental process, including pick-up. The return seems to be a bit chaotic, bit as long as you leave the car to the designated area, with the keys inside it, you should be okay.Getting the hold removed from your credit card seems to take a while, regardless what company you use. So, I would encourage you to document the condition of the car, mileage number and the return location that you left it to with a few quick snapshots with your phone...

There are a lot of choices. The offsite shuttle to CBX is pass the terminal 1 bus stations in the front of the building.

Quick in and out service. Car was kind of dirty, but it was fine.Great customer service.

Efficient and quick. I wish it was closer to the airport but a very effective process.

This is a wonderful and efficient rental car center. All the rental companies are streamlined so you all go to one building and take your car and check out in one place eliminating needless confusion. They are extremely helpful and friendly. They also have a shuttle which takes you to and from the airport. The shuttle comes often enough that you should not need to wait. Great place!

The car center itself is very convenient and easy to navigate through. My Budget rental experience was not bad, but ended up getting my first rental car replaced due to bad brakes, the second vehicle was fresh out of the wash, and other than a vacuum and an exterior wash, this car was grimy and dirty.

Don’t normally leave negative reviews but, I almost missed my flight because the line for the busses on Sunday 9.19.21 was extremely long. I ended up having to hop on a Lyft with another person to get to the airport. I was at the rental car facility at 5:30 for a 6:30 flight. They must have had an issue with the buses but no explanation was given at the time.

They were helpful enough. But the service/wait time was a bit excessive. I dont know if they were understaffed or what but it took forever to get checked out with the car. I will also say that they handled my exchange a little faster. They apparently opened an express window in the garage and got a few of us out that way. Im just curious why it wasnt opened up already instead of routing us back to the office just to get rerouted back to the garage where it got done at the express window?? It would have made more sense to have one of your express windows open already

After doing the self check in there was no direction to go to the car. We waited in line just to be told to go to up the car lot. Would be nice if there was some direction.

Clean restrooms, very convenient 👌 I wont take a star for the snobby security guard lady on the night shift, who gives people the stink eye. Definitely dont trust her to keep me safe 😆

Friendly clean and efficient. Expensive for sure taking advantage of supply and demand!

Love it, all conveniently in one facility. There was ease in arriving and taking the shuttle to the airport.

Long shuttle lines, but it did go by pretty quick. Rental center was easy to navigate

Great service from the Hertz agent and she gave us an unexpected discount. It had been a while since Ive rented a car and when she said just go to the row of cars and pick the one you want I was kinda thrown off a little. This in itself isnt a big deal but I just chose a car without walking around it to note any damage. After I got home the boss looked it over and she saw all kinds of stuff wrong with it. So we took it back and Hertz crew were cool and took the car back and authorized an upgrade. Thanks Hertz!

Easy in /easy out - thank you for making our trip start and end on a good note!

Best experience ever! Gotta free upgrade on my trip to a Convertible Camaro. Very affordable and easy to find building. They make San Diego the best vacation stop. I enjoyed Southern California this June trip for sure.😍🥰🥰🤩

National has been absolutely perfect with us changing reservations renting two cars

This place is amazing. Easy to get a car. Extremely organized

Quick, excellent service. Broad selection of rental service providers.

Very efficient. Quickly got to where I needed using all the signage. Lots of cars at this facility to rent.

The office is small, but the friendly staff keeps the line moving at a good clip.

They were good to me and the prices where great

No social distancing. Customers dont respect the 6 ft rule. Some even tried to jump the line.

Apparently Thrifty/Dollar must have had a special because they were the only location with a hour wait to rent a car.However, customer service was very good.

Professional scam artists that take advantage of people being far from home, they will change policy on your arrival stating that policy was just changed a week ago. Will have you purchase insurance on top of the insurance you already paid for online. Thrifty and dollar car rental.

Way to go San Diego! This is the best Rental Car Center I have ever seen or experienced. Convenient, reliable, easy to navigate, and perfect for frequent travelers. Its also the most beautifully designed rental car facility Ive seen.

Really need to have more coordination of busses preventing lines of people building up so much.

Getting there and back is one of the worst places. Plan on 20 to 25 minutes

Needs more shuttle busses. It is time to add more, business is increasing!

Good locationShuttle bus to airportCleanNice staff

Had a great experience at enterprise, very quick and professional. Definitely will use them again .

Good setup. Only downside is busses can be slow...esp at busy times.

I staid in San Diego a few days and picked up a rental car here. While the center is away from the airport, the shuttle bus service seemed efficient and convenient. Returning the car was a bit challenging due to the poor signage. Coming from downtown, the sign was too small and then the driveway to the center was in a curve and the access Lane was decided before you could see the sign that you are supposed to enter here. Thats just poor design. Hertz was as efficient as ever.

A very clean and efficient rental car center

This has to be the easiest rental car facility to navigate. The attendants at national rental car are always so kind and helpful taking my bags out of the trunk for me..

Terrible shuttle times for a Suttle service so far away from the airport. Feels they are running fewer shuttles to save money.

The staff organizing the shuttle bus were overly aggressive and rude to the passengers, not a good experience to end your time in San Diego.

I usually like these guys and Enterprise but after getting there after dark I was questioned why I brought the keys to the counter and not leave them in the car. 1. Stupid question. 2. Sorry it caused 5 minutes on your feet. He was also new and being trained so have to wonder how grumpy he will be in 6 months.

Shelley Wells is correct. When returning your rental car, as you come down North Harbor, there are a lot of huge signs showing Rental Car Return before you get to Laurel Street. Then the signs get smaller and tell you to turn left on Laurel. Once you turn left on Laurel, then left again on Pacific Hwy, the signs to show you the way to the Rental Car Center disappear and if you are using Google Maps, it takes you to another place called Car Rental Center on Grape street! How confusing for tourists! We had to switch to Apple Maps to get to the right place! Made us late to check our bags trying to figure this nonsense out...so once you turn on to Pacific Hwy, keep going straight on until you get to Sassafras St. then turn left and then right into the Rental Car Center to return your car.

Long wait for the shuttle. Plan ahead.

Got what we wanted but the service was extremely slow. Only 1 person was working and the line went out the door.

Had an initially difficulty but they made it right. Marti was super friendly and fixed our problems.

Easy rentals and returns with Avis

Spacious and clean building. Service at the rental counters was pleasant but is unnecessarily prolonged by all kinds of offers. The place can be reached via a free but very slow shuttle from the airport, with the connection taking 30 minutes during our visit. Allot ample time, especially if you are flying out, to avoid missing your flight.

Easy pickup and drop off for San Diego Airport, definitely will use again.

Very unpleasant experience with the shuttle staff barking orders.

Well organized 👌

I hate renting a car at SAN. It takes forever to get to the Rental Car Center. The signage is horrible when leaving the airport to get to the rental car return. At first it is good but then the signs are very sparse and mostly covered by trees! The shuttles run frequently, but it takes almost fifteen minutes from the time you drop off your car to the moment you get to the terminal doors.

Easy location for all rental cars, pick up and return, shuttle bus to/from airport is great.

Renting a car isnt like.olden days.Payless was very reasonable. Good customer relationship.

1) Pick up the free bus from the airport. Follow signs to Rental Car Center bus. ALL the rental car companies are housed in the same building. No tip needed.2) The bus will drop in front of the rental car center in about 10 minutes.3) Proceed to the rental car company counter to make a reservation or pick up your vehicle.4) Follow signs to the different floors to find your car5) Drive out of the parking lot. On your way out an attendant will verify your car.6) There is an area just outside to pull over so you can adjust your mirrors, sanitize your car surfaces, get settled, set your GPS, etc.

Fast pickup and fast return.

Over an hour wait in line after hours of travel. Tbe. Searching for car. Rented Thrufty car was parked in Hertz.

Quick and easy to drop off our rental car

I had a terrible experience. The car options once you got to the lots were scarce, then Im told insurance is $102 and they charged me $239 instead! I put in an online complaint asking for someone to call me and Ive heard nothing on the matter. Never renting with Hertz again.

Quick and easy.

It takes additional time that the rental cars are offsite. Other than that it isnt bad.

Always Great Service 👍 The only Rental I use! 😎🤙

Beautiful new location but very bad service, if you rent a car from this location allow an hour from the terminal to you driving off in a rental even if its prepaid

Very decent set of people. They were willing to work with me so that I had all the little marks notated. Handled check in just as easily. One manager was training but allowing employee to do it rather than do it for her. Nice to see.

Great service easy in and out. Reduced shuttle capacity a problem but ....

Quick in and out. No stopping at the counter.

Excellent customer service

Waited in line for 66 minutes before even starting the rental paperwork.

I had reserved my car months ago and it still took over two hours in line to pick up my rental.

Security guards helping with transportation are RUDE, treating people with no respect.Worst customer service

Buses are clean and drivers are friendly but don’t show up at 3 PM. Had to wait a half an hour for the bus to show up. About 6 or 8 buses dropped off people and then went off duty. Glad I showed up early for my flight!!

DO NOT GO TO ENTERPRISE:The management and front desk staffing were rude and less than helpful. As a non-profit paid for my familys flight to travel to San Diego to support my husbands military burial at sea, I did not have the return flight confirmation number- only the screenshots from the purchaser. This was, to the San Diego Airport Enterprise team, not enough for me to pick up my rental.I explained to three representatives (INCLUDING a manager)- AS I WAS HOLDING MY HUSBANDS URN in one hand and my toddler in the other- that this was ridiculous. I presented my drivers license, military ID, social security card, and debit card, and they finally obliged. The manager told me to not let this happen again. Talk about a nightmare.Colin swooped in to save the day by upgrading me for free, then Drew gave me an additional 5% discount for the mess. I wish this rental and been less of an ordeal- but you have two solid gentleman on your staff that need recognition for their excellent customer service. Although these two were excellent and helped me in the end- my family will NOT be returning to Enterptise soon.

Good service

Despite all the warnings, we left some glasses in our returned car. When I went back to look for them the National people were all helpful and friendly. I like the ability to pick any car in the right class without spending time at the counter.

Very convenient

Nice rental car facility with very easy access. Take the bus from the terminal and you are there. Make sure to read all the signs so you end up at the correct rental place. The exit is easy too. There is also wonderful art work installed around the facility. They give a nice overview of the art to look for on the bus ride over. Very close to the airport and is apparently much better than it used to be when the facility did not exist.

Easy, quick and just a short bus ride to the terminal.

Best rental car center among the hundreds Ive stumbled through

I tried to extend my rental but could not get through to an agent. After 5 calls and one hour on hold, I gave up. I was able to speak to customer service representatives who said they could not process my request and kept sending me back to the extension that never answered. I tried extending online, but the web page would not recognize the confirmation code. I finally drove to the airport to handle it in person, but no one was on duty. I have no idea what I will he charged, but I hope dollar recognizes the situation it created.

The rental car center is a significant improvement over what we use to deal with out in town. Shuttle system is efficient but a bit confusing out of the airport so read signs and follow the crowd. Very easy on and off I-5

Smooth running operation.

Quick pick up and return

Make sure you write your confirmation number and ask for a lower mileage vehicle

It was an ok experience

Good, fast service. Lengthy ride back, arrive with ample time.

Easy in and out

Get more people at front counter please, at least 3. You can still social distance with 3 people and 6 counters

This rental car center is backwards. Some buses drop off and others pick up. I saw 5 terminal 1 buses depart and then a Terminal 2 bus finally showed up. But it was only dropping off. What?The operation here is unlike any other airport I’ve visited. It also takes 20 minutes to go 2 miles to get to the rental car center. I’m not a fan of this layout.

Not bad. This place is organized. Easy out and return. Easy pick up area to airport and Uber/Lift.

They got rid of the tail light mosaic!!!

Very Friendly but extremely long line 30 minute wait at least for maybe 8+/- customers.

I disagree with one review which precedes mine. Shuttle buses run constantly, arriving far more frequently than any given rental agencys shuttle. The facility is spacious, clean, and easy to navigate. I love the wall installation, and have posted a picture. The customer service aspect would of course depend upon which rental agency youve chosen. I utilize Hertz 99% of the time in San Diego. I make my reservation online in advance. I arrive at the airport, take the shuttle, go to the Hertz Gold section, choose a vehicle, and drive to the gate. I hand over my license for verification, the gate agent scans the car code, and Im on my way. Returning the car is just as easy.

Thrifty rep was snide and condescending - literally no parking for locals who need to pick up a rental for the weekend

Made the experience great during COVID.

Just had a great ride back to Terminal 2! Rcc104 and Linda was our driver. She is friendly, positive attitude, efficient, professionally groomed and optimistic. She topped off our trip. Hire a dozen more just like her!

Richard in the checkout area was amazing! His willingness to help made the entire experience exceptional!

Long lines and slow. Theres nothing in place to streamline this process unless youre a Gold member so you can cut to the front. Terrible service

Outstanding installations, very practical and clean. Shuttles service is very good and frequents.

Ridiculous wait times to get there! You suck!

This is a good one. Easy to navigate, close to the Airport, and all of the carriers are in the same building. The shuttle bus takes you too and from the airport all in one service, you only have to pay attention to what terminal you are going to. I like the Rental Car Center building at San Diego. Theyre doing great.

Super easy

Easy in and out. Shuttle to airport was about 7 minutes, long enough to sing a few Christmas carols.

The place flows nicely. Easy in and out experience.