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REMAX North - San Antonio
8131 W Hausman Rd, San Antonio, TX 78249, United States
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REMAX North - San Antonio

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Ye
Review №1

Our realtor Roberta Anton has been fast, friendly and efficient. She is easy to reach and responds back to any questions I have in minutes. The entire process has been so easy.

Ga
Review №2

Roberta is excellent! She responded to all my messages promptly and was always willing to help right away! I appreciate her professionalism and service!

Ad
Review №3

I’ve been using Remax North for many years for my real estate needs! I’ve worked with Roberta and she is great! Very responsive, forward thinking and provides solid advice.

ly
Review №4

I must say Roberta Anton has been our property manager for over 12 years and she has always been very professional, and pleasant to have as our property manager. We just recently had a AC outage in the middle of the night she was able to get in contact with someone and they were able to come out the same night. You are Awesome Roberta!!

Sh
Review №5

Wow! Sylvia Strong made buying a house such a breeze! My husband and I were new to home buying, but Sylvia educated us with her extensive knowledge and made it all so easy to understand. Sylvia is professional and personal! She never made us feel pressured and helped us every step of the way!

Ke
Review №6

As long term tenants of a home managed by this office, we had a very positive experience.The home we rented was very well kept, nearly new and was spotless when we arrived.We had an especially good working relationship over the years with our property manager, Fran Godschalk! Fran was always very professional, responsive and attentive to our needs/concerns if anything came up regarding the home. You knew Fran was working to maintain the home well for the owners, while also attending to whatever we needed addressed as the tenants.The online portal for payments and submission of maintenance requests really made living there easy to manage. Maintenance requests were always dealt with in a timely manner which was a great relief! Upon move out, we were given clear and detailed instructions on the condition in which we needed to leave the property. (Also appreciated having some suggested cleaning vendors - made my job a lot easier since I was busy moving!) Because we did what was asked, our deposit was returned to us quickly with no issues.We could easily recommend renting through this office.Thanks again, Fran and RE/MAX North!

Ka
Review №7

We rented from Re/Max for over 3 years and had Fran as our property manager. Whenever we had a problem, it was promptly taken care of. It also helped that the homeowners were good people and approved all things that needed to be done. I highly recommend Fran...shes one of a kind!!

au
Review №8

Poor experience with this company!As a realtor, it’s crucial to stop showing a home and update MLS once an offer is accepted. One of their agents did not do so and wasted our time viewing a home, running a credit check and submitting an offer. Our realtor and our time was wasted due to this negligence.

Ch
Review №9

This is by far one of the best realty groups Ive ever dealt with. Were renters currently and couldnt have hoped better people. Theyre prompt, always available, and so kind. When were ready to buy, we will be using them too.

Ly
Review №10

I would like to take the time to acknowledge my property manager Roberta Anton we have been with her for over 9 years and she has met our every needs. When we have had a concern she has helped us very quickly. She will communicate with you to make sure what was needed had been completed. A week ago our AC went out she made sure we got it serviced and up and running by the next day. I have and will continue to recommend her. Thanks Roberta for being my Property Manager!!!

Er
Review №11

Roberta has been our property manager for a few years now and I have to say she is the best we’ve ever had! She is always quick to fix any issue you have within her power. She is very understanding and knows when something is urgent it is urgent. I would definitely recommend her in running any type of property for she knows what she is doing.

Sa
Review №12

Thank you to my property manager Roberta. She has been so great in keeping up with our needs. She has shown me that she cares deeply about her tenants. Thank you for making our experience and great one. I will recommend her for future family and friends for her services.

ni
Review №13

Chuck Berry is the best realtor...love working with this guy. He is upfront and honest and definitely is informative & helpful throughout the entirety of the sales process!:) Huge THANK YOU to him to for being so awesome!

Ja
Review №14

Roberta replaced our previous property manager about a year ago. She is extremely responsive and helpful. I am glad to have her looking out for both the tenants and home owners.

Ev
Review №15

Thank you Roberta Anton, property manager for RE/MAX North!!! Your professionalism, continued support and dedication is in my highest esteem!!! When rental AC went out, you went above and beyond to resolve!!! I certainly appreciate you!!! Evan CooperHi Roberta,I have thoroughly enjoyed my rental experience here...but of course because of your superior customer service!!! You truly have a talent to service your tenants while balancing the ever more important interests of your owners/clients needs!!! Pleasant demeanor, prompt response to tenant needs, and superior management of those properties you faithful and devoutly serve are extraordinary!!! Thank you for a very pleasurable rental experience!!!Respectfully,Evan Cooper

To
Review №16

Roberta Anton put the P in professionalism. I am relocating from another state, and really had no clue where to start looking for housing and then we met Roberta, she was courteous, punctual, knowledgeable and just an all around great agent to work with. She helped us find the perfect home to fit our needs, she made the process so easy and I just want to say keep up the good work my family and I are looking forward to moving to the San Antonio area and partly because of Roberta we can do it with ease. #REMAXUHAVEAKEEPER

Ms
Review №17

My husband and I are relocating to Texas from another state. We were looking for a house to rent. We visited in the beginning of June and the house we chose was taken. The agent-Roberta told us she was sorry, she was the third party person. Roberta gave us her word and held to it that she would help us find a house., her house. Ms Roberta FaceTime me the house and I like the sized of the home looking forward to seeing it in person.

Sy
Review №18

We have leased from Remax going on around 4 years. Our property manager Roberta has always made sure that any issue was taken care of immediately and promptly. She always makes sure to follow up and is easy to reach. She even responded to me from her trip to Europe even though she truly did not have to, we appreciate everything she has done for us!

Ja
Review №19

Supportive staff and friendly environment.

Ed
Review №20

Had a great experience with remax. Their web interface makes it so easy to pay your rent and submit a work order. ASK FOR ROBERTA ANTON if you want a cool and chill property manager!

Do
Review №21

Great staff. Have worked real estate with Don Crumrine who is not here anymore but always had great attention. Have also worked property management with Rich Rupp. Would highly recommend

Ke
Review №22

We had Fran as our property manager for four years and was always there taking care of everything. Being far away, owners worry about their property won’t be cared for as they would care for it. Fran went way above our expectations and treated our home as her own!! Highly recommended property manager, will not disappoint and will take care of your property, tenants and YOU!!

Ji
Review №23

I moved to San Antonio with my family from Ft. Lauderdale, FL in early July.I was about to give up looking for a home because, I had 2 really terrible experiences with other agents in San Antonio area.Then 1 day I came across Roberta Anton and she changed my entire perception of Real Estate professional in SA.I cant thank her enough for her helping us get into our beautiful new home in San Antonio.Moving is NEVER easy, especially coming from another State.Working with Roberta has been wonderful, she has responded and addressed all of our needs and has kept true to her word 100% during our entire moving process.Thanks again for making our move an easy one.Roberta will help find your new home and make the experience a great one.Shes a true professional and I HIGHLY recommend her services.

Ka
Review №24

We have been working with Roberta managing our properties for about 8 months. We have not had issues obtaining good tenants for our properties and she has been quick to address issues that arise while consulting me during the process. The partnership process has been smooth and we look forward it continuing in 2018.

Ma
Review №25

I highly Recommend Roberta Anton!!! I moved here from Las Vegas a few years ago and Ive rented a few homes in SA, and she is by far the best out here. Very professional and always responds quickly with any issues or questions that I have. And not to mention, my fridge went out and while she didnt have to, she actually provided a spare to use just in case it goes out again. Who does that??? She does! Top notch service!!!!!

gs
Review №26

Roberta Anton and her Re/Max team manage 14 properties for me in San Antonio. I have never been disappointed in her prompt and professional response to all issues that arise. She always posts my properties for rent on the same day that I close. Roberta keeps me updated on the progress of completed applications, and frankly she has rented out my properties to highly qualified tenants within a month of the MLS postings.I am very pleased with the costs of property repairs that her team has provided. Ill never forget the great hail storm of 2016 here in San Antonio. A sky light in one of my properties was smashed by the hail at 10:30 pm. and rain and hail were pouring into the living room. Roberta had a maintenance man go up on the roof in the hail to cover the sky light opening while she personally cleaned up the interior flooding and broken plastic pieces from the sky light. I enthusiastically recommend Roberta Anton as a property manager and as a sincere, honest person.

An
Review №27

They have an agent that sold my family a home without disclosing that he was selling the home for his parents. Since weve moved in, weve noticed patchwork to hide signs of foundation issues, non-permit renovations were performed on the home not to code, and just today I was nearly electricuted due to a junction box that (again) was not up to code. All these repairs were done by the previous owner (the parents of this agent) and I find it hard to believe that he didnt know about how poorly the homes condition was. If this office hires Realtors that are unethical towards disabled veterans, you should assume that theyll be unethical to all buyers.

Ne
Review №28

I have been renting my property with Roberto Anton since October 2015 and I had a good experiences. She has kept my house rented and occupied for the entire time. I am very happy with her service so far. I would definitely recommend her to my friends a family.

As
Review №29

I greatly enjoyed my experience working with Francis Godschalk, a property manager at Re/Max North. Fran was extremely helpful in accommodating my housing needs and exceptionally quick to respond to any request or inquiry, no matter how trivial. She was always courteous, responsive, and extremely professional. She definitely helped to make living in San Antonio a very pleasant experience and I would highly recommend her to anyone looking to find a home in SA!

Co
Review №30

Great people!

Ma
Review №31

My family has had a wonderful experience with Francis Godschalk at RE/MAX North-San Antonio, she went above and beyond to ensure my familys needs were met, making our moving experience seamless. Fran has been extraordinary, she listened to my family’s needs and ensured that we found the home that we loved. We have worked with her on multiple occasions over the years and she has provided excellent services to my family. Thanks FranThe Williams Family

Ma
Review №32

We had an awful rental experience with this company. My young family and I rented a 3K/Month house in the Stone Oak area. We ended up spending extra money on home improvements and never received our deposit back. Our agent Scott was not helpful at all and we were left wondering whether he and the owner had a scam going to defraud the tenants!

Jo
Review №33

This is a mix of a five star and a three star review.On the five-star side, I had the opportunity to work with Mr. Daniel Garcia in purchasing my home a few months back, and he did everything perfectly. Would recommend him to anybody.On the three-star side, another agent attempted to poach my business away from Mr. Garcia.

Ed
Review №34

Wonderful customer service always answers calls emails and helped us to get into the home of our dreams and always followed up every step of the way definitely ask for Roberta You won’t be disappointed

Ad
Review №35

Roberta has been a great property manager this past year . She response quickly and promptly to any questions or concerns I have . I highly recommend her.

Mi
Review №36

Roberta Anton! She is professional and quick to respond with any questions/concerns.. My experience with Re-Max North has been great!! I highly recommend, Positive Positive

Vi
Review №37

I have no words for this company specially for Roberto Anton ...... I was truly looking forward to working with them and renting a property that was of my interest seems like they don’t want to do any business I’ll take my business somewhere else!!!!! Also had to request some time off work to pick up the application fee money that she didn’t want to run through because she said that i owed $20 I told her the agent said $35 per adult that’s why I went ahead and got the money order and fill out the applications for him. I guess there’s no communication within the company employees!!!!!!!! And no Roberta just because ypur a property manager doesn’t mean you’re above anybody!

Zu
Review №38

Fran is the best! We have had such an amazing and stress free rental experience all thanks to her! We will be talking to her when we are ready to purchase our house! Thank you Fran!!

Cl
Review №39

I have had the pleasure of having Roberta Anton as our Real Estate Property Manger. She has been more than willing to assist us whenever we need her, available at any time and any day during the week: Even when she was on vacation, she gladly responded to me. I would definitely keep her as my real estate contact and refer her to all my family and friends! :-)

Do
Review №40

Roberta has always stayed in constant communication while managing our property. She helps me stay ahead of issues because of her great communtication with our tenants. I highly recommend her services.

Kr
Review №41

I have nothing but wonderful things to say about RE/MAX North - San Antonio. I enjoy working with all of the agents and the staff is wonderful. I would recommend this company to anyone looking to buy, sell or rent a home! Thank you RE/MAX North - San Antonio!

Ra
Review №42

Waste of time and money since they promise to help, start paper work and place you on a call list. 5 months later, still no call. This place needs to be restructured or closed down.

Iv
Review №43

Horrible experience with CHARO KING!!! We rented a house for 4K a month for 2 years always paying on time and keeping house in good and clean condition and she never refunded us one month security deposit and refused to explained. Very rude! Stay away from that person and a company! Very unpleasant experience that leaves a scar for long time.

Ga
Review №44

My wife and I just wanted to express how appreciative we are of RE/MAX North-San Antonio. To try and summarize our experience: We were in a near dire situation to rent a new home. As we were on a month to month contract at the time (in which I do NOT recommend to anyone). Anyway, we happened to notice a house across the street from where we lived now (then) available to rent. We saw a RE/MAX agent (John Harris) outside the house. So, we went over to talk to him about our situation. We were completely honest about everything as we do in all matters. He appeared to be sympathetic, invited us to come and meet with him at his office after we had submitted a rental application. During that meeting it was clear to us that he had a great empathy of our situation. Anyway, John Harris did some research for us, and he was able to get us approval for our application, as we were near out of hope.We were soon introduced to, Roberta Anton, with RE/MAX’s Property Management division, who was also greatly sympathetic to our situation, and bent over backwards to assure us there are/were no problems with us renting from them. To the point, Roberta, made sure our move in went smoothly, and that the house was in a proper move in condition. We cannot say enough good things about Roberta, and she is clearly in a class by herself in the way she provides rental services.Furthermore, I would also like to thank the RE/MAX North-San Antonio’s broker/owner, Kathleen Keating, for her efforts, as clearly a team effort is what seems to make them stand apart from others!We would offer more than 5 stars, if Google allowed it, as they all clearly went above and beyond anything we would have imagined. Thank you all at RE/MAX North-San Antonio for proving to us how important it is in choosing a landlord as they in turn deem it important in choosing who they would rent to. It’s a win-win situation.

Mi
Review №45

Great group of people. I always get a quick response. Thank you Roberta!

Mi
Review №46

Do not do business with this location. Overall I have had no issues with Remax but this particular branch has major management issues. During my time doing business with them I had them regularly fail to deliver on promises. The director of operations went back on a signed agreement and then had his staff fabricate paperwork/bills that didnt exist. The director of operations refused to take my calls on the matter for for weeks and when I was able to get ahold of him he said deal with it, I dont owe you an explanation and hung up. I cant speak to the individual agents but he management is HORRIBLE and will stab you in the back given a chance.

Ka
Review №47

Fran Godschalk has been my property manager for several years and has done a great job. Problems are taken care of timely and with out me worrying. The year end reports by Re/Max are great for taxes. It has been a relatively worry for for me living out of state to rent my house through Re/MAX and Fran!

Do
Review №48

Roberta, From Remax North is smart and very kind person always if I need something she was always there for me she gave me no trouble what so ever and if I need her again I would call her for help if you need to rent or buy a home she the one Thank you Roberta

Br
Review №49

The intial agent who managed our rent house did an okay job. If you contract with a property mgr, make sure you specify you only want John Smith or Bob Jones or whomever as your property mgr. We didnt do that. We should have. Sooo.. our house was passed along invariably to the junior most agents. We moved away from San Antonio with the armed forces but eventually after about 17 years we were finally back at Ft Sam Houston BAMC. But we were not going to self manage our little house. A property mgt service is good really for only 2 things: helping you screen and locate a good tenant AND having all the required documents for tax purposes.We were living in the NE in Schertz Cibolo and I would often drive by the property. I once noticed that tenants had evidently backed a car into the wooden garage door. This and a few other property issues were stuff youd expect the agent/property mgr to inform you the owner about and yet it seemed more often I would call the mgr and ask if he had heard about or was doing anything about any tenant concern. Invariably it seems Id find out about stuff before the property mgr. So exactly what was I getting with the monthly management fee?? I couldnt tell you exactly. You get the service you expect or negotiate for. Our property mgr (the last one) prompted me to switch to a different property mgt service, one located closer to the property. It is vital that you as homeowner contract with someone who could be at the house in a few minutes.

Ro
Review №50

Unfortunately I rented a property through Remax North and Francis Godschalk. The experience was the worst of my life. She told me to fix the fence that was falling down. She told me that my a/c unit breaking in 100 degree weather was not an emergency. She also manged to keep my security deposit even though she rented the house immediately. Contacted the office there on multiple occasions, and no one there knows the owner or cares about the tenants in any way.

Ch
Review №51

Ms. Princess is great people...

Tv
Review №52

I initially wrote a 5 star review for Roberta Anton and Remax when I first moved in May 2016. Because of my excellent credit, I had an initial great experience and move in was easy until I gave notice March 2019 that I would be relocating and moving May 2019. After I gave my move out notice, I felt like I was being harassed about the owner driving by and requesting a tree to be replaced and disappointment with the yard. She sent me a follow up text about tree replacement, but due to the weather the tree began to bloom (I sent her pics). From that point she still continued to send text messages that the owner was driving by and not happy with the property or the yard. The yard has been properly maintained the same since I have been in the house. I never had complaints or problems May 2016 -Feb 2019; it was only after I gave my move-out notice did the owner start suddenly driving by the house and start disapproving.I also felt retaliated against when Roberta asked me to physically put up a Remax sign in the yard and make my house available for viewing. At one point she sent a demeaning text stating she did not have to give ample notice to me before showing my home (as a show of force to make my house available). She knew my job required I travel, but was insensitive and resistant to work with me during this transition. This really caused a lot of undue stress on me. I saved all the demeaning and hostile text messages and dont mind sharing. Maybe she is just not aware of her bullying/ hostile text communication style.As I prepared to move out, Roberta recommended a carpet cleaning vendor, and after I used the vendor, the carpet still looked horrible if not worse when they finished. I have attached photos of the vendor Roberta/ Remax recommended (in the first picture, this is what the carpet looked like when the vendor finished; it appears nothing was done). I expressed my disappointment to the vendor and to Roberta about the recommended vendor. A week later, I had the carpet shampooed using a different method and I was pleased with those results (as seen in second pic below). I am being told the carpet is still not clean in the after photo and another vendor was recommended by Roberta.The experiences I have had with Roberta since giving my notice, leads me to believe there are bad business practices with her and or Remax. I have read enough poor reviews on this site to escalate a written complaint since my incident does not seen to be isolated. The house has been cleaned and ready for move out, but I am being told it has not been cleaned, which is also a personal insult (I have videos the house cleaned). This appears to be a conspiracy to not return my security deposit, but its not okay.Robertas text communication is very unprofessional, intimidating and unfriendly especially when attempting to assess liabilities on occupants. I was even text assaulted on Sunday while in church until I demanded she stop with the Sunday text messages. I noticed the extreme change in her behavior when she was attempting to rent to me compared to her move-out communication which became hostile and aggressive. I was very disappointed that my experience with Remax was marred at the end based on my move-out experience with someone that lacks customer service and tactful communication skills. Beware of this sinister behavior as a future occupant working with this person. I have been told that there are movers ready to move in June 4th after seeing the place I occupied, but Im also being told it is not clean? There are agencies that regulate this type of activity and I do plan to expose it. I hope this review can help customers that find themselves in a similar situation. The experience should be good from start to finish, not just one or the other.

My
Review №53

Best Brokerage in San Antonio!!

Re
Review №54

Just too hard to navigate to search for homes

Je
Review №55

From the very beginning, Roberta has always been prompt with responses to any/all inquiries weve had. Her service has been superb!

Ka
Review №56

Full of excellent and very knowledgeable realtors!

Ph
Review №57

Great warranty administrator

ja
Review №58

Very nice & will work with you

Fr
Review №59

I work There! Nice place !!!

As
Review №60

Bad Salesman

Na
Review №61

I am currently renting a property with Remax, I had the opportunity to meet Roberta Antón she was very cordial and professional. I have no problem communicating with her and it was very punctual in the appointment we had that demonstrates her commitment.I am currently renting a property with Remax, I had the opportunity to meet Roberta Anton she was very cordial and professional. I have no problems communicating with her and was very punctual at the meeting we had that shows their commitment.

Information
28 Photos
61 Comments
4.1 Rating
  • Address:8131 W Hausman Rd, San Antonio, TX 78249, United States
  • Site:http://rmnsa.com/
  • Phone:+1 210-695-4850
Categories
  • Real estate agency
  • Commercial real estate agency
  • Real estate agents
  • Real estate rental agency
Working hours
  • Monday:8:30am–5:30pm
  • Tuesday:8:30am–5:30pm
  • Wednesday:9am–5pm
  • Thursday:12–5pm
  • Friday:8:30am–5:30pm
  • Saturday:8:30am–5:30pm
  • Sunday:8:30am–5:30pm
Service options
  • Online appointments:Yes
  • On-site services:Yes
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
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