Lived here for 3 years and loved it. I would recommend this place as long as you live on the top floor because you can hear EVERYTHING on the bottom floor. Also have your own washer and dryer because the laundry room has too many issues. The office staff is great though. They are always ready to help and super friendly. Ive lived here through many office staff and management changes but they always manage to be amazing. The only reason i left was because I outgrew this place and i wanted something different. The location around here is great and everything is so close. Its a very quiet complex and everyone keeps to themselves. I always felt really safe here as well.

Amazing apartment complex!! Staff is amazing. Specifically Estela!! Very helpful in finding me the perfect apartment to live in. As a single mother of 2 it is difficult to find something that suites my needs but Estela was very attentive and respectful and took the time to show me around and help me in finding somewhere to put a roof over myself and my childrens heads! Anyone looking for an apartment should go here!!! Thank you everyone at Cornerstone!

Such an amazing experience! As soon as you drive in it’s beautiful and well kept! The staff is the friendliest and made it super easy and fast to apply and get me into an apartment! It’s hard to find a place that makes you feel welcomed and also good presentation and they had it all! If I could give more than 5 stars I definitely would!

The people in the front seem like they have no idea what theyre doing or whats going on,ive had horrible experience with the girls there especially one that just sits there and collects a check. Getting in touch with anyone is impossible. Ive been here almost 3 years long than I wanted but covid changed that and I just would not recommend these apartments to anyone. Great short stay apartments for 6 months to a year but thats it and run. Maintenance is horrible too had to change filters and the guy literally stood in our doorway and handed it to my bf and had him do it but placed like he did it (yes we had on mask). When I first moved in whoever was running management in the front and maintenance was a lot better but it just seems to keep getting worst.

I have lived here for seven years! That’s right seven years and I must say that I’m going to miss this place so much. Lily the assistant manager has been absolutely amazing and I can see a bright future for her in the real estate business and was an angel to me at a very hard time during the winter storm where there was no power everywhere and she offered me her car to warm up and to try and charge my phone.I am emotional writing this review because I have been here through my ups and downs and this place is very special to my heart. Not everything is perfect and there has been some minor issues here and there but it’s always taken care of. I am excited for the renovations that will go in the property and is currently undergoing renovations and I know that the people that are going to move there will love it.I went through some big life changes while I was living there and I even went through a really big personal change and transition during my life and this apartment complex was a part of that important milestone. I will miss this place greatly and I will definitely Hope for the best for this place as it is in an amazing central location.

Never fails, always having a great attitude and all around awesome apartments.

This place is terrible. I have a one bedroom apartment there are no cabinets at all in the bathroom. Just a sink and a toilet. No cabinets underneath the kitchen sink either just a big empty space. This is very inconvenient and makes an already small space even smaller. Water rarely gets hot and have experienced leaks from the ceiling. Unfortunately I had to renew my lease due to lack of options but when this one is over I will without a doubt be leaving this place.

Me and my girlfriend just moved here about six months ago and we are not very happy with these apartments. Aside from other minor details that need to be fixed such as potholes, The gates at the leasing office entry is a pain in the butt especially when you have a long line waiting just to get in. This happened this evening and there was nobody to help luckily one person made a huge line go in.. you have to scroll on the keypad to find your apartment number in order for the gate to open and let me say that this is a huge apartment complex. This delays even emergencies and is the reason why I gave this review a one star.These are things to seriously consider and I know that this apartment is supposed to be gated and it is but at the same time there needs to be a much easier way such as making just one gate code for the residence with the pound button etc. etc. instead of having to go through this hassle that puts other peoples lives in danger as well in case of emergencies..I really hope that they make a much easier solution such as perhaps fixing the number pad and just punching in the code instead of having to scroll... it would make it much easier and at the same time it would help not let other people that are not supposed to be in the apartment get in as well since there is a huge line that develops during the afternoon and evenings when this situation happens...

***This review is my experience of almost signing a lease here***First and foremost Lily was an absolute BOSS in helping answer my questions about this complex. Had another apartment I had been considering not get back to me so soon, Id have 100% signed here. The unit I toured is definitely older as are the appliances, but I was already picturing myself a year in the unit. The 1x1 was spacious and more than enough room for just myself. The area in general was great and is nearby a good amount of places. If youre considering this place Id definitely recommend giving this place a look at least!

If I could rate this place 0 stars I would. Ive had numerous issue since I moved in October 2018. Constant issues with leaks from the apartment upstairs. Multiple work orders submitted for the same issues, I dealt with the same reoccurring leak for over 6 months before it was resolved. During the winter storms the pipes in the apartment above me busted and while I can understand the flooding from the scenario the issue continued even after because while my apartment flooded in water and completely uninhabitable they decided to turn the water to the building back on without repairing the original issues so my apartment was flooded again by their negligence.

Horrible place to live rent is outrageous and they tact on fees without notice, not worth the money in the slightest. STAY AWAY!

Stayed here while I was in the military and left because I was relocating. I provided them with various documents and in the process of doing so they had the audacity to question my documents and tried saying I wasn’t in the military WHILE I WAS WEARING MY UNIFORM. They tried saying my documents were fake and tried making me pay for the rest of my lease there. On top of that I was in an abusive relationship with a “boy” called Mario Hernandez and I told them that I needed them to hurry up because I was concerned for my safety. They knew what was going on and after a long tedious process they finally decided to let me go. fast forward two years later they decided to call collections on me. Last time I checked if you were in the military and are relocating the apartment complex has to terminate your lease. They said they had done that but apparently not. Please do not stay here especially if you are in the military.

I have been living here at Cornerstone for about a month and have been very pleased with the apt at first. But as the weeks go on I am noticing alot of things that need huge improvements .

A beautiful spot in a great area! Management is open and very friendly, they did everything they could to get us into the apartment we wanted. Apartment was in perfect working order on move in day. Can’t recommend it enough.

Let these pictures taken the second/third week of April 2019 speak for themselves.*Note: Name is pseudonym and I will not be reaching out to them, no need to. Just fix it.

I waited to write this review after living here for 6 months. So far its been a great experience. The office staff is very communicative and always greet me with a smile when I go down. There were a few small repairs needed when I moved in but they were fixed quickly. If youre looking for a place thats fairly inexpensive compared to others in the area, I would recommend Collection.

Place has been home for a little over a 2 years. It is relatively quiet and close to everything. Since Im a full time student I needed a place close by UTSAThe office staff and maintenance team are awesome especially when you get to know them..You guys are awesome thank you again Susan, Carol, Jordan, and Lily! ❤️❤️

Literally a different problem here every week. For the longest, the laundry room has only had 1 working washing machine and now, none of them work. after i have called the office several times to report this issue, they could not even give me an estimated time period on when this problem would be fixed. Will not be staying here again.

This is by far the best staff that has been here in a long time. They are always friendly & helpful & the property is very clean. I recommend.

Bait and switch. Be real cautious looking at the website and inquiring about apartment availability. We were looking for a 2bed 1 bath. The website said they had 1 available and a few coming up they were also advertised at $885 for rent. First time we went they had one but werent ready to move. Came in a month later got showed another apartment. After we filled out our application and left to go get a money order they called to tell us rent is now $1,035. Mind you this price is not advertised anywhere and were told the first time we were here that rent is $885. We then said we would wait and continue looking at it her complexes in the area, they had another 2 bed 1 bath on the site that said it would be available in a month. We asked if we could apply for that apartment but apparently the people were still living there and they can pull their moving notice up until the last day. Im not sure what administrator runs the site but they need to work on advertising accurate information. The woman Jordan in the office was real nice. She is the only reason why Im comfortable giving this complex 1 star.

Great place to stay. Fair pricing for a tranquil environment. Everything you need is close by and the management is always open for any questions or concerns.

Horrible experience living here. The unit was decent and for the price it was enjoyable, but management was absolutely horrible and so frustrating. They did not take care of the property has there has been a large pothole on the property for like two years. They also do not have connections for washers and dryers in some of the units but for some reason did not maintain the washers and dryers in the laundry room as more often than not there was only one washer and dryer working. They charged me several hundred dollars than what was owed, and when I tried speaking with someone they refused to return my calls. I recently moved out and was hit with so many different fees that made no sense and am trying to pay my final bill but they deleted my account so now I cant. I have to call a third party collection service to pay my final bill because apparently they dont keep any records for whatever ridiculous reason. Do not move here, the cheap rates are not worth the head aches that management will give you.

This happened Monday (the a.c. frozen up) since then they said it was a leak they fixed it worked that day and went back to not working then they replaced a part supposedly and its still not working we clearly just need a new one and they wont give us one and weve tried calling for the manager Brandie but we never get her we always get someone else and they just say maintenance will look at it and never do the thermostat pictures are from right now your not going to tell me after almost 4 hrs a working a.c. is only going to go down 1 degree there is no way since this is the only way management will reach out we are post AGAIN after almost a month of this being an issue we are so ready to just pack up and move because we arent going to stay in a hot apartment with summer about to start

Dont listen to the bad reviews. BUGS. ARE.EVERYWHERE. when you find a bug free place let me know. I’m only bringing this up because when I was looking for a place I needed one fast because I just transferred jobs and I was hesitant about this place bc of old reviews and a majority were about roaches and the staff but the rent price was just to good to pass up so I went in with an open mind and I’m so happy I did . They have pest control available at your request meaning if you don’t put a request in you won’t get serviced! Since living here I’ve only had to get pest control twice and that was once when I first moved in as a precaution and and again because I have a pet cat and honestly I just did it because I was getting an ac filter change so might as well, other than that I have never had an issue. I have lived here for a while now and yes while there have been some changes in staff, from what I can see it has been good changes. The staff is friendly and always willing to help. My sister was looking for a place ASAP, I recommended her, they helped her and even moved her in with a better move in special than me ! She paid like $99 to move in and I think she got a free month AND ON TOP OF THAT I got $500 ! I wasn’t even expecting that I was just trying to help my sister, but I’m happy I chose to live here and gave it a chance it’s in a convenient location and there’s even a little store next door that has everything it’s like a little H‑E‑B.I will definitely continue to keep recommending the collection overlook 🙂

Can you give ZERO stars? This place has been the worst experience. I moved into an apartment with holes EVERYWHERE. Under the sink, in-between the tub and baseboard, and every border in and outside the house. Cockroaches were EVERYWHERE. In my tub, on my walls, above my bed. This place is terrible. PLEASE DO NOT MOVE IN.

My boyfriend and I have been here for almost two months now and we love it! It already feels like home for us. This is our first apartment so we came into this with an open mind and so far have had no major issues. The move in process was extremely easy and clear, couldnt have asked for a better transition. Our apartment is nice, we really feel like we got a nice space for a good deal. Parking has never been a problem. The complex, from what I have seen, is well kept, and it really looks like the new management wants to have a positive impact around here. The maintenance team is amazing! We needed our A/C looked at and they fixed it the very next day. It is a very quiet place for being in such a busy part of town. The location is another thing we absolutely love about living here, it seems everything is close by. We have had a hard time getting in contact with the front office by phone but if you walk in to the leasing office they are always ready to help. We would recommend this to anyone of our friends and family. You cant always listen to the bad reviews!

Been here for a year, very quiet complex just renewed my lease, I am saving for a house so after next year I won’t be renewing, but I will definitely still recommend !

The staff is friendly, very professional, and hard-working. They were able to work with my personal needs and get me moved in soon. I was pleased with my apartment. No bugs or anything major wrong with it. The community is quiet, which is also nice. Great location.

Cool place to live in a nice area and very affordable. Office staff nice and willing to help... no noise complaints property kept clean... and you can pay your rent online which was great for me! Only thing I would say I didn’t like and why I gave 4 stars is maintenance doesn’t finish a job... things like my storage doors were suppose to be replaced when I moved in never done... the unit above had a leak and that was 3 months ago and still the area above tub in bathroom still not complete. Minor things that don’t stop you from living but just a little irritating. But aside from that the assistant manager Alfred is awesome very kind and respectful. Brandi the manager always kind and respectful really takes her role serious and try’s to help in anyway... very responsive to emails and anytime you go in the office you’re greeted with a smile. There are two other ladies in the front as well they are great! I would recommend this property for sure!!! Hope this review helps the next person find their home 😊

TERRIBLE PLACE. I went to move in. I was unloading the truck and putting everything in the apartment. I noticed that there were several roaches. German roaches. German roaches are the worst and most difficult ones to get rid of. Packed everything up back in the truck. I wrote an email to them asking if they can fix it. They began telling me these are the cleanest apartments around. That I was lying. I went in person with my pregnant girlfriend to talk with them. They were very rude to both of us. We got out of the lease. We were promised we would get a full refund. We never got that. I felt insulted with how everything was handled. Albert was the manager. I told everyone I knew to stay away. They said it was a very high end apartment. NO. STAY AWAY. KEEP YOUR MONEY. They wouldnt even help with anything. I had to keep the truck longer because of that. Which means I had to pay the extra money.

It’s been around 2 years since I lived here but I had to break the lease due to roommate getting into drugs. One month left before the lease was supposed to be done but broke the lease. A few months later I get my credit report from credit karma and supposedly I have a 11 THOUSAND DOLLAR collection from the complex. I put in the dispute because that’s seems a little obscured... not sure if the old management is there anymore but I remember the name of Brandi

Okay i have never written a review before and usually am very patient person but its not the case here. This is the worst management i have ever seen. I have atleast 5 broken things in my apartment to be fixed and its been 8 days nobody has come to fix it and one of those things is my dishwasher which spills water everywhere in kitchen when i use it. Previously maintenance team took 3 months to replace the florescent light fixture in my kitchen because it kept breaking up every week and i remember that maintenance guy didnt seem very happy.I called at front desk and girl at front told me team is busy with other stuff. I understand that they are busy but if you are short handed HIRE MORE STAFF. I hope someone comes and fix stuff.

I moved in just a little over two weeks ago, and so far my experience has been wonderful. The management is very friendly and prompt to respond to emails, concerns, etc. The complex is quiet, yet close to all the major highways and shopping centers. This is truly a hidden gem. I feel safe here, and have had no issues. Its definitely worth the tour!

If you have residents living in an apartment complex 24/7, a maintenance staff should be available 24/7. Yet, we are going on Day 2 of 90 degree temperatures INSIDE because of our broken A/C at The Collection at Overlook, and no acknowledgement from staff of our maintenance requests or attempted communication yesterday and today. We didnt sleep here last night and we wont be able to sleep here again tonight. 😡 Can we send our hotel bills over to you?We have not had an entirely unpleasant stay here. However, the office girls asked us to lie to cover for them switching days off before we even signed a lease, the gate has not been working in weeks, my husbands motorcycle was stolen this past Wednesday (likely helped by the fact that the gate hasnt worked in weeks), the fitness center is closed indefinitely, and sometimes they decide clean the pool. There is no enforcement of community rules and we have had parties at the pool (which we live across from) going until 2am. Things havent been unlivable until our AC broke this weekend...actually, it broke last week, and they did a temporary fix, so now were sweating through our clothes again.Its not the worst place Ive ever lived, believe it or not...but Id keep looking if I were you.

I used to live here. I am writing this to inform anyone trying to find their first or cheap apartment. This apartment complex is right across section-8 housing and because the gates do not always work, non residents just come and go as they please cause a lot of trouble and leave trash and destruction in their wake. My car had been broken and my boyfriends keys were inside, I personal went to the office the same day to request that the locks be changes the staff was women who was working was sweet and said she would put in the work order. A week past and the locks were never changed. Me and family got robbed at gun point in our unit, the police and my family noticed their was no damage to the door or the property(meaning they had a key). In collective goods we lost over $4,000 worth in electronics. Needless to say we moved immediately,but before we left the office personal tried to offer us another unit that was not only smaller but more then what we had been paying before!?! I agree that when management changed they had a lot to handle but this should have never happened. Please i know this place is cheap but its not worth your safety! The Units are below par too, and the gates always seem to be broken, the maintenance guys are sweet and try their best but it doesnt change the mediocrity of the complex,nor the area surrounding it. I hope this review helps you make the right choice. Have a great day and good luck out there.

Maintenance is Awsome

I have lived at this property approximately two years now. There were some complications from transitioning from the old property management to new.PROS: Management and staff are friendly and helpful.Maintenance is kind and always completes work orders quickly.The property is overall quiet, peaceful and pleasant.Pool areas are clean and comfortable for use.There is a gym / hours of use could be better.Ease of paying rent or other expenses on the property app.CONS: The patio areas are not gated, however, I have never had issues with anyone entering.Frequent issues with the gate not opening. You might be better off investing in a remote which is $50 each.I did have some issues with the small German roaches, however management sent over fumigation very quickly.PLEASE read the lease carefully: Fees will be charged for any animal that visits that is NOT approved on your lease. This means even if a friend visits and they bring their pet or you are pet sitting for them you will be charged fees unless you give notice to management for approval.ALSO, management can enter your apartment at any time without written consent or notice.This place has been very nice to call home. I feel safe here with my family. My recent experience of very large fees on my account due to pet sitting has given me extreme anxiety. I didn’t receive notice for my charges, they appeared on my account. I nearly cried thinking that I wasn’t going to be able to pay the amount. I only wrote this review to prepare anyone moving here to follow protocol to avoid unexpected fees. I should have read my lease more carefully :/Overall, this is a pleasant and nice place to live. It is affordable and a nice size unit for the rent amount.Hope this helps :)

If your looking for a quiet place to live these apartments are a good place people play loud music and tvs with sorround sound 24 hours constant and I am not lying I invite you to my apartment so you ca here . I talked to management no answer from them, please do not move here, and if you want to live with roaches bad smelling apartments, leaking faucets liking pipes and wait till when ever they fill like fixing it do so, and now different name same bad management people with out customer skills, I wish I could move out !!!!!!!!

***(Pseudonym Name) I do not wish to communicate further than this. Just want Collection at Overlook to take my constructive criticism & do better.***-When this lockdown began, the office closed & they left the gate by the main office open 24/7. I thought that was smart & considerate considering that the gate is very faulty & now residents ((who don’t buy the gate remote. Yes, it’s NOT free as it should be to get into one’s own living space one is already paying for. RED FLAG)) won’t have to touch the keypad to get into their own apartments during this pandemic. (By the way, only 1 of 2 keypads work.) Thus, preventing the spread of the virus & such but that wasn’t the case. They closed it back up & now residents have to touch the keypad that rarely works in a pandemic! The irony, there’s a flyer duct taped (ghetto) to the pole next to the keypad explaining how to stay safe. LOL! This is also VERY DANGEROUS!! Imagine at night you’re trying to come home (that you pay too much for) but have to roll down your windows to open the gate risking someone running up on you. It has already happened. There is so many homeless people walking about at all hours & gunshots are always heard. I personally have not bought the remote because when I moved here, the gate by my side is not working for about two years now! They just chained it up. The pedestrian gates & mail room have no security, it is just a free for all. And some are even wielded shut! I wish I was joking.....this is just the tip of the iceberg. A little peek of how Collection at Overlook does not care for its residents & just wants money. I definitely will NOT BE RENEWING & will continue to warn others to STAY AWAY. I do not wish to give my hard earned money to a greedy company that does not care for the safety of its residents or property image. I rather pay more than live here. You will too.Ps: Take a nice walk around the property, it’s revolting.Stay away! -Super Dissatisfied Disgusted Resident (Excited to be FORMER resident!)

I actually knew the leasing agents from a previous resident that I moved from! Of all the places I looked, this property offered the best price! Its all the more great since I already personally know everyone :)

Never had an issue, Ive been here 2 and a half years, staff is very friendly and responsive. Great place to live

Been living here for a couple of months and absolutely love it. Brandie, the manager takes care of issues in a timely manner. The staff is also very friendly. Would definitely recommend this property to others.

Located in a very convenient location. No problems at all living here. Front office is very friendly, and everything has been better than expected. I would definitely recommend living here.

I have been here for a week and Brandie and her team have been awesome. They are getting ready to fix the gates and have the parking lots repaved. The new management really does care about the tenants well being and safety. I have never had an issue with the new staff. They are always polite and very friendly. They will go beyond the extra mile to help you out. Just wanted to say thanks to Brandie and her team. Yall are awesome! Thanks for getting my apartment ready in time for me to move in. Everything looks wonderful.

***(Pseudonym Name) I do not wish to communicate further than this. Just want Collection at Overlook to take my constructive criticism & do better.***-When this lockdown began, the office closed & they left the gate by the main office open 24/7. I thought that was smart & considerate considering that the gate is very faulty & now residents ((who don’t buy the gate remote. Yes, it’s NOT free as it should be to get into one’s own living space one is already paying for. RED FLAG)) won’t have to touch the keypad to get into their own apartments during this pandemic. (By the way, only 1 of 2 keypads work.) Thus, preventing the spread of the virus & such but that wasn’t the case. They closed it back up & now residents have to touch the keypad that rarely works in a pandemic! The irony, there’s a flyer duct taped (ghetto) to the pole next to the keypad explaining how to stay safe. LOL! This is also VERY DANGEROUS!! Imagine at night you’re trying to come home (that you pay too much for) but have to roll down your windows to open the gate risking someone running up on you. It has already happened. There is so many homeless people walking about at all hours & gunshots are always heard. I personally have not bought the remote because when I moved here, the gate by my side is not working for about two years now! They just chained it up. The pedestrian gates & mail room have no security, it is just a free for all. And some are even wielded shut! I wish I was joking.....this is just the tip of the iceberg. A little peek of how Collection at Overlook does not care for its residents & just wants money. I definitely will NOT BE RENEWING & will continue to warn others to STAY AWAY. I do not wish to give my hard earned money to a greedy company that does not care for the safety of its residents or property image. I rather pay more than live here. You will too.Ps: Take a nice walk around the property, it’s revolting.Stay away! -Super Dissatisfied Disgusted Resident (Excited to be FORMER resident!)

Ive been here for about 4 years now. This is a great place to live. The management and staff are really helpful. Brandie has moved this complex in the right direction. Definitely will recommend.

I highly recommend this apartment property. Its sad that I am leaving because of a Job offer in Dallas and I have lived here for 4 years and now more than ever we have an amazing staff and Manager and changes are coming to the Property which will be cool for future residents. This place is very close to everything! No traffic lights, Very safe community and lots of shopping close by!! I will miss this place alot after living here 4 years!cheers, Ernesto Torres

Honestly .. no just no,Great for the price you’re paying for this area but no I would not recommend and just going to leave it at that.

This new manager rocks! I absolutely love her! She is kind, respectful and genuinely cares. She is here to get the job done as necessary!

Great place so far... can’t complain, especially for the price.

Moved in recently and I love it! Jordan made sure everything was taken care of and I just sat back and ate cookies. I couldn’t be happier with her help and my apartment! Never had such a smooth experience with an apartment complex!

I literally feel like we were scammed because of how misleading this place is. The clubhouse and pictures online are gorgeous and modern- exactly what we’ve been looking for. The pricing did seem a bit too good to be true and boy were we right about that. Not only did we have to wait 25-30 minutes to get a tour, but when we finally went to see a 2 bed/2 bath, the truth was revealed. It was the worst “show room” apartment I have ever seen. There is no light/fan in any of the rooms, one of the counter tops was slanted so bad it looked like it was about to fall off, carpet was disgusting, it smelled horrible and the entire place was filthy. Absolutely no renovations or updates like they show in the pics. The restroom was the worst part. The toilet had urine/feces all over it and the bathtub was stained beyond repair. Any management company that would spend thousands fixing the clubhouse up to get peoples hopes up and any management company that would not only be okay with their apartments being this way, but be okay with their associates taking people on a tour of such a dirty apartment, is a management company I never want to deal with or pay a single penny to. Very disappointed with this property; save yourself the trip and the discomfort of walking into what has to be one of the worst health code violations.

ALL FAKE

I’m surprised no one has talked about this or even mentioned it....it’s very serious. {{{ ALSO WHEN LOOKING AT REVIEWS, USE THE DOWN ARROW TO SELECT “LOWEST RATING”. So you can see real reviews and what you’ll be dealing with. You’re welcome!}}}You will NEVER get your packages living here. Why? Because this apartment complex has the MOST STUPID building/apartments numbering. Wait for it.....they LITERALLY have TWO of every building and apartment! For ex.: There is 2 #5 buildings. Therefore there is 2 apartments with the apartment number being 521. NOT A JOKE!!! So when I put my 4900 address, the delivery guys go to the address but since there is NO WAY for guests/delivery people to get in since there is NO keypad they go in thro the MAIN entrance down the road where the office is.What happens next is once they go in they see ANOTHER building AND apartment with the same #’s as mine and that’s where MY packages get delivered!! Once in a blue moon I get my packages at my door but it is always a stressful process having to track them down or worrying if they’ll arrive. And it’s something so simple to fix which they don’t unfortunately. Shows how much they care since it doesn’t happen to the office people.It is NOT the delivery people’s fault....who would ever expect apartment complexes to have double of every building and such. NO ONE because that’s straight just plain stupid and inconsiderate to its residents.There is NO SIGNS throughout indicating the difference between phases nor addresses. And it certainly doesn’t help when the gates NEVER work or just straight up DON’T have keypads. At LEAST add a letter to the buildings/apartments. SOMETHING!! The day hasn’t come and I hope it doesn’t when I loose a package because that won’t go over smoothly.ALSO don’t expect to use the POOLS at the 4900 address. Even if the one by the office is open (which only is because that’s what everybody sees when they walk in. Most importantly to them, possible future residents) the others are NEVER open. LITERALLY have a chain AND lock for MONTHS on end! And the clubhouse by those pools I was told will NEVER be open. They use it as ‘STORAGE’. If you go up the stairs, there is a lounge area but for some reason Collection at Overlook doesn’t want its residents to use it. There is also a gym which is of course also LOCKED. If you live here (hopefully as a last resort) REQUEST to stay in the housing where the office is....you probably, hopefully won’t have none of these problems.

Terrible apartment and bad service because yesterday it was snowing and everything was down like the electricity, but then when it was night time i saw leaks from the ceiling so i told the apartment about it and they did nothing so i tried calling them today but they did not answer, so after that once i came home my ceiling fell down like my ceiling tore off so now i told the apartment and they still did nothing

I love this place it has 3 pools so my son always has something to do in this texas heat and a basketball court as well. Also the office staff have always been extremely helpful kind and sweet to me and my son. Its a great place to live and the neighbors here are so nice and kind i will definitely be here for a good long time.

I have lived here for the last five years and not because I want to, but for personal reasons. This place is the worst! Especially since new management just took over. My apartment has been robbed once and cops are usually blocking entrances and roads on a monthly basis.I never get a notice about construction or water being shut off unless it is an excuse to fine me for either picking up someone elses cigarette butts, having a flag on my porch, or not taking down my holiday decorations the day after its passed. DO NOT LET NEW MANAGEMENT CONVINCE YOU TO MOVE HERE! They slide higher prices on monthly rent, they have done nothing to improve the complex except for their fancy glass office, and this place is not even gated. The gates havent worked the entire time that I have been here. Also, they refuse to make repairs or replace bulbs or filters. We even put work orders in sometimes and they write it off claiming that it has already been done. I look forward to moving out of this place! The staff has been completely ignorant in dealing with anything, and they are extremely rude! THEY DO NOT DESERVE YOUR INTEREST!

Brandy informed us before we moved in, new management was taking over and changes were being made. And it has been 2 months and I have seen nothing but evidence of change. We have spoken to just about every office staff and have not had an issue with any of them or anything . Our unit was move in ready and the issues we have faced have been handled within 24 to 48 hours. I have heard the negative but it seems that new management are doing the best they can to make the changes that will benefit the property. So far so good for my family and I

I love my new home! The apartments are very quiet my neighbors are very friendly and animal friendly apartments. Anytime I put in a maintenance request they come and fix’s it right away. The staff is very nice and helpful .. 🤩

Thank you so much for everything

Im sure that is one of the bases you have to make sure you hit, to say you called, but I have never received a call or a Voicemail from your office. All the calls to your office in my phone are out going. After not hearing anything from your office I did a little research on your company, on the BBB website there are many complaints where customers of yours comment on how they are being taken advantage of and being over charged, there are even cases like mine. Good luck!

I don’t even know where to start. First of all I have never been so humiliated in my life by anyone. Especially from a manager not to mention the staff is rude (Lilly and Jordan). I came to these apartments thinking this was the place I wanted to make my home being that I’m not from the area people that were from the area recommended that I didn’t move there I went ahead and still gave it a chance but after speaking with the staff apparently I dont make enough which I do make that plus! So I asked to speak to the manager, and she just came out yelling not knowing who I was being very disrespectful in front of the staff and others that were trying to lease saying that I just didnt qualify because I didnt make enough. I have worked in customer service for 5 years and I recently got promoted to manager and I would never speak to a customer the way Brandi spoke to me she didnt even give me a chance to speak! Right away she started to judge me with out knowing me! Im so glad I wont be living in a place with such horrible staff members BE AWARE! THEY DONT CARE ABOUT YOU!? Things happen for a reason but I just want to leave you with something Brandi“Your SMILE is your LOGO,Your PERSONALITY is your BUSINESS CARD,How you leave others feeling after an experience with you becomes your TRADEMARK” God Bless You and I will have you in my prayers

The Collection at Overlook has been amazing to me since I moved in. The new staff and new Manager Brandie have made my stay here that much better. New management added closed gates which has benefited the complex and parking has never been a problem. The new management has had a positive impact around the complex.The maintenance team is great and handles all situations professionally. My A/C was acting up and they fixed it the very next day. Working long hours I come home to a very quiet place and never have any problems with any of my neighbors. Management is tentative to my emails/calls. I highly recommend anyone looking for a great price,in an amazing spot in town to stop by and speak to one of the agents,that provide a warm family welcome.

Nice staff and good area but the photos are extremely deceptive. The photos they show are no what the apartments look like. They are still rocking the extremely old ugly yellow appliance and repainted cabinets from the 90s.

Office staff very nice and helpful.

I signed my lease yesterday on the 5/23/2018. Turned out to be a big mistake. They gave me a crappy ass apartment that was most likely not even fixed after the last people who moved in. The counters are all covered with paint, beyond damaged and stained. The place was not even cleaned! It has dust everywhere, poorly pained and littered with holes from nails and tacks. Its disgusting really. Management refuses to help because I signed a lease. Youd think theyd want to lease something worth while. Guess not.Beside the crappy damaged counter tops, the lighting in the kitchen is held up by 3 nails. Completely horrid. Closet doors are backwards. Dishwasher and fridge are damaged.Honestly my advice dont rent here and if you do, your screwed, but makes sure the apartment is suitable for you. Dont make the mistake I did.Good luck.

Should you live here.... let’s take a look. Entire property management and staff take ZERO accountability for anything. While these are only 2 of many incidents I hope that you have no issues at all cause the second you do, your no longer a resident but the enemy. It’s really quite astonishing Managements lack of responsibility for anything concerns that are not their own. My AC was broken for 5 days and when I continued to follow up as to why it hadn’t been fixed the answer was that this was not an emergency but a mild discomfort for me. THIS IS TEXAS 100 degree HEAT!!! Then Water was turned off due to “pipe burst unexpectedly”, however it was noticeable to everyone living here this pipe had been noticeably leaking for over a week. However of course this was not resolved until the whole thing busted, shutting down the water for entire buildings. Staff said it will be fixed when it’s fixed and there’s nothing to do until then. When asked about preventive measures or why weren’t residents at least aware of this as I was in the middle of a shower she stated she was the only one working and would not be able to inform people all of her own and stated she also lived in the complex and would have to deal with it when she got home so that should reassure me. There seems to be a lot of terrible excuses and reasonings for issues to be not be resolved. MTG refuses to accepted any responsibility for anything. They have completely forgotten how to handle or speak with people at all. As you can also see from past responses to comments and feedback (on google), MTG will lash out and have rude and aggressive responses. No ones seems to have any other answer other than it is what it is. I fully intend to have some kind of Repercussions or indirect Aggression or “if you have any problems come address them with me” type of attitude. Which is really only to speak over you, not actually address your concern and somehow find a way to blame the resident for issues within the apartment. LONG STORY SHORT, SAVE YOURSELF TIME, MONEY, & many many HEADACHES AND DO NOT LIVE HERE. This property has a long way to go and should start by rehiring almost all office MTG except Alfred and new hire.Oh and if you are looking to speak at all with the “Community Director” aka property MTG good luck. You will get the standard she is out and when she finally is in, good luck in trying to get in any words in at all as she will attempt to betlittle, be aggressive and dismissive or any issues you may have.Please do not offer any apologies or standard responses you use on everyone as anyone who has ever met Brandi in person will understand and hear her insecurity and sarcasm, rather spend your time more wisely has in the company needs to review their employees and hiring methods.

The moment I stepped on the property and just the interactions alone from the folks in the office(Brandie, Jordan, Alfred, and destiny), I knew I’d be calling this place home. By far one of the most pleasant experiences from the showing to the application process to the quick response on any issues or questions concerning the property or even the unit itself are answered in a timely manner with some of the most outstanding customer service I’ve yet to see moving here to San Antonio. Being in the hospitality business for the last decade i encounter ppl all over the world and believe me 10 minutes with these folks and you’re ready to make friends and take on a new chapter in your new home they found just for you. You can’t go wrong choosing this establishment. If I could give 10 stars i would. It’s quiet and well kept, my little dog approved the moment he saw how much space there was to explore. I haven’t had any problems with my unit both cosmetically or internally (maintenance wise) it’s been a great fit. I’m glad I found this place by accident and even more so that it was so welcoming.

Like beyond amazing. Customer service is stupendous, just amazing people that work there with great hearts and genuine care for these apartments and the applicants. Bulit a very loving family type home

I just moved in to this apartment complex and so far have no complaints. I do agree that there is a bunch of kids running around and quite loud but they are just playing.. By night time it is pretty quiet. In my apartment we have a brand new dishwasher and fridge. I cant speak for other units. I had a complaint about the shower and within 2 days someone came out to fix the issue. The first day I moved in I noticed there was no shower rod. I called the office and the came the same day to deliver. The A/C works great. We can have it set to 80 and it is still comfortable inside. So far, so good. I have no complaints. I would recommend the property to someone in need. Especially because they were one of the only locations to help me even with a broken lease.

I moved in 4 months ago and have enjoyed it so far. its quiet and simple and thats all I ask for. The office seems nice and they do a lot of different things for the residents. I havent made it to an event yet but I will try. Ive read a lot of bad reviews about maintenance but havent had to request anything yet except for a new ac filter but they did that pretty fast. Hopefully they will do the same if I ever have a bigger issue

I wouldn’t ever lease here again! I’ve had a ton of problems (bugs, AC not working, hot water not working up to 4 days at a time, dryer outlet wasn’t working, breaker box still trips, vent fan not working, doors don’t lock and the list goes on)since I moved in. Things never get fixed, only bandaids put on to “hold over.” The maintenance staff is a revolving door, in the year I’ve been at this apartment, I’ve literally met 6! The management company is does not know how to properly run a business. When a maintenance request is put in, no one leaves a note to explain what was done, there’s never any follow ups, and it takes months for corporate to order parts. I’ve had numerous conversations with maintenance staff and they are not happy employees, what does this tell you? I picked this place because of the gates but they never work. They say there’s 3 pools but only one is usually open and only about 75% of time during summer due to “issues.” Gym can only be accessed during office hours. Ugh, I would like to say more but I’m getting upset just thinking about all of this. Oh and not to mention, I tried getting out of my lease, they didn’t even think twice. I have a baby and I lived in these conditions for a year. Please do yourself a favor and DONT LEASE HERE! Or with any International Realty complex, which is the unprofessional management company.

Cant have little get together for example kids bday party even though pool and BBQ areas are ALWAYS EMPTY. laundry room is always filthy. Mgmt sucks. Only 2 guest per apartment. Yes rent is cheap and this is what you get for it. This place is basically somewhere to sleep and shower!

Run, Run, Run from this place....been living here since 2013 and it s been worse and worse. Today I find out they towed my RX8 sportscar.....30,000.00. The problem was that I moved 50 yards away to another unit. Stupidity, I felt my car wAs safe since it was listed on the lease.....WRONG!!!!!! They towed away my car without letting me know and now I need a little under 1000.00 to get it back. I called 50 times then finally went into the office. I was mad. They told me Too bad...and we both called the cops. They filed criminal trespassing charges against me. I can t afford to get my car back. They just stood around laughing as the cops told me to never come back. Theyre horrible, heartless and Satanic....please keep your Family away....They stole my car.....Vengeance is The Lords....

Management is absolutely the best as well as the rest of the staff they will work with you and help you with anything you need. The area is very quiet and clean also matienence is very friendly and are fast to fix any problems. The aparment I moved into was very clean and very well kept with no problems at all .I can honestly say I couldnt be anymore happier with these apartments! I would highly recommend to anyone moving in here you wont be dissapointed.

I have literally been here for a week so far. I do like my studio apt. Its been renovated and perfect for me and my dog. Management really lacks customer service. My stove went out and have been patiently waiting for them to come fix it. You call over to the office and nobody ever answers the phone. Its really frustrating. Im glad I only signed a 9month lease. The only reason Im here is because of my pit bull. The no breed restrictions were the reason I decided to live here. Ill leave another review towards the end of my lease. :/

Worst place ever! Full of roaches, gate never open, AC units always breaking, they shut the water valve and never open it back, if you are planning to live here Dont do it!!

I definitely love living here,With the Management changing and getting rid of the old and unprofessional crew, I can confidently say this is a great place to live :)Especially since the property is changing! There at the office the New group is so helpful and always welcoming, they make certain my needs are always met.A huge Thank You to them!

Do not rent here.Staff is extremely rude, especially the assistant manager. New management sneaks fees that arent in original lease, and when you call to have them explain, they hang up on you. Currently they are trying to charge me rent, even though my lease ended last month, and gave more than 60 days notice. Corporate will be called

We broke our lease because of these incompetent employees, although the apartment was nice everything else was garbage just like the so called director or whatever she claims to be. You think charging us 3× more than you should will validate your actions and agony you put my family thru? Cant believe you still have a job just a complete joke and I will fight your fabricated charges .

The new managements already closed the gates and we residents have to buy a $50 remote to get inside the property from the outside. This is ridiculous, thank god Im leaving within two weeks. I recommend NOT going over here!!!

DO NOT MOVE HERE!!!! This place is horrible! I moved in and our stair railing was on the floor. There was also a unit that flooded above our apartment and as you can imagine the water was leaking all over into our apartment from the ceiling vents, lights etc. They took forever to come fix the unit above, and did not bother to help me clean up my flooded apartment. FEES, there are always secret fees!! They will find every way to add on a random fee. The units are old, the boiler is in your closet FYI, if you have children this is very dangerous. Our neighbors pulled out a machete and chased another person with it in front of our unit in the parking lot. NOT SAFE! You will hear cops, EMS, car crashes etc all night! I can go on and on, but the point is dont move here.

If you can avoid renting here, then dont! This place is a trap. My husband and I werent able to find a new place and were forced to renew our lease and its just been one horrible experience after another. They will fine you for ANYTHING. The laundry rooms are almost always broken down, they just closed the gates and you have to pay $50 for a remote or drive all the way around the complex to go through a ridiculously inconvenient process to get it. Emergency maintenance is ZERO help. They left me locked out of my apartment overnight and I had to find another place to stay until my husband got home in the morning. Theres been black mold in my unit from a leak in another apartment and no one is fixing it despite the maintenance requests. There have been two separate accounts of attempted breaking ins to my unit. There are cops blocking the lots at least once a week. Management refuses to do anything about the illegal actions one of my neighbors does almost on a daily basis. Management is so rude and cold and hard to even get ahold of. Two of the three pools have been closed off most of our lease and renewal. There are roaches crawling around all over the sidewalk, in the drains, in the mail rooms. Weve noticed food and other possessions missing after maintenance finally decides to stop by and look at something. I could go on and on, just avoid moving here.

*update* if you want to live in a safe neighborhood and apartment staff that actually care then save money and go else where. They changed management 3 times within being here for a year and a half, and if that doesn’t tell you anything...try living here for yourself you’ll definitely see why it’s so easy to find parking here.

It was a nice quiet place when i moved in. Renovations made it more appealing. Lately however it has gone down hill. Ive had my car broken into twice. I havent noticed a regular security guard on property. The police are here on average about 3 to 4x a week and have seen several arguments between tenants that often get violent. If they can restore peace in the complex this can be a great place to live. Would like to add maintenance is very prompt, friendly and professional.

I have lived here close to six months. Management had been working on improving the outside as well as the apartments since I first moved in. The gate has been working since July and I have been thrilled because it is now quiet outside my apartment at night. I have a cute one bedroom apartment and have had no complaints. The other day I came home from work and found that my apartment lock wasnt working anymore and wouldnt lock. I called the office early in the morning before leaving for work and they didnt return my call. I work long hours during the day and Im not sure if they are here on Sundays. The next morning I caught maintenance while they were just getting on shift. The man was very nice and followed me to my apartment and got it fixed in minutes. Everyone has been nice and when I have had concerns I was always able to find someone to assist me.

I am currently a tenant at this property the other day I had an my first encounter with the new management staff. This month the office decided to add an extra 50.00 to my rent and forced me to pay it for a washer and dryer rental I do not even have in my unit. The washer and dryer that I have is my own that I purchase. I spoke with the guy name Lyvon on Saturday who was very rude and not sensitive to the fact that I am a single mother and if I paid the extra 50.00 my son and I would not have groceries for the week since I budget everything I spend. I was told that the Manager would be in this morning at 9:00am so I attempted to call to see how I can get my money back I was brushed off once again by Lyvon saying that the Manager was not available. I have reached out to corporate regarding this matter. ***UPDATE*** On Monday I went into my office to speak with the Assistant Manager and the Manager regarding the 50.00 charge on my account at first it seemed like everyone in the office was a bit on edge but when the Assistant Manager, Manager and I started to talked about how I felt I was treated I did feel like I got sympathy from both which was a relief. I was able to express my concerns about the what I felt was the lack in customer service I received and they were able to explain to me the obstacles they have to deal with in taking over the property that was being ran the correct way by Roscoe Property (Previous Management Company). I was refunded back my 50.00 which is appreciated and what I was asking for and moving forward I was told by Brandie (Manager) if there is anything I need I can reach out to her and she will help me out. Being in a customer service field myself I do feel that the leasing agents would benefit from a little more customer service training and training on taking on initiative to handle and explain things as well as the managers did with me when I walked in on Monday. So I have updated my review and have given my property props for reaching out to me to fix the issue that I had with them.

I currently live here and its been nice and safe, I actually like living here

This has been the most horrible experience. My AC has been broken second time in Five weeks. Because its Sunday I sit in the heat because no weekend staff. Look at these pictures of my place. I have video of water dripping from upstairs because my upstairs neighbor flooded toilet too.. My toilet had overflowed three tones. My shower rod just literally fell. They let me love in with mold in my unit.

Ive lived here for years and am finally moving. For the 1st few years, I knew I got what I paid for. Semi-clean, poorly maintained, but affordable and relatively quiet. Now my rent has increased over $200/month, but nothing has changed. The outlets in my bathroom dont work and I dont have screens in my windows, but apparently my apartment is worth $970/month. It took over a month to fix the lock on my front door! The buildings exterior lights have been flickering on and off randomly throughout the night for about 6 months. Sometimes they stay on for days, then they turn off for 30 min, or theyll stay off 2 nights in a row...its unsafe.Last year they said the rent increase was to fix the gates, but only the exit gates close - the entrance gates stay open. What is the point of that?!And the bugs!! I never had a bug problem until this summer, but they were everywhere! When I asked the office to spray, they said they only do it quarterly and its probably just a dirty neighbor causing the problem. Tiny cockroaches all over my kitchen no matter how much bug spray, bleach, and detergents I used. I couldnt let a dirty dish sit for 5 minutes without being paranoid that it would bring yet another roach.If youre willing to pay $900+ for an apartment than there are definitely cleaner, safer places to live with more attentive staff. Or you could just head across the street and pay $750/month for similar accommodations without all the pretense and false advertising.

The greatest staff so efficient and personable made it so easy to transition.so welcoming and friendly I recommend this property to anyone liking for a quiet and friendly environment

I wish I could give a lower rating, but one star is the lowest. I was a former resident and I had a bad experience. If you were convicted of a crime and are trying to turn your life around, dont come to the Collection. They will discriminate against you. You are not allowed to barbecue or to have barbecue grills. The managers raise the rent to an unreasonable price, they are very impatient in receiving rent, they call the police at the drop of a hat, they dont do repairs, I heard maintenance will steal things and the managers are incredibly rude. The police will block entrances and they will use police to intimidate you. This apartment complex is something I would not recommend to my most dreaded enemy. Find another apartment complex, avoid the collection at overlook, because they will overlook you.

I lived here back in 2017 when it was owned by another company gates did not work staff was decent. Towrds the end of 2017 the new company took over and the manager Brandie enforced the rules and tunred the place around. Gates worked pools clean and opened. Work orders getting done. Why i moved to be closer to work but regretted my choic . My boyfriend and roommate moved in july 2019 and its a whole new property all under the management of Brandi. The staff is on point work orders done willing to help. Brandie is extremely well balanced she makes sure all rules and policies are kept in place. Amazing place. Trust me.

Horrible! Ac does not work and management are unable to fixe the issue

This place sucks!!! The manager is so rude and do not take care of any resident. Just don’t rent an apartment here! For your own good!

I have lived here 18 months...My car has been broken into twice, my girlfriends tires were stolen in the middle of the night. My dog was stolen while I was unloading groceries.I put up reward posters and my dog was returned.The new management charged my pet deposit twice (450.00), so I was threatened with an eviction on my history if not paid.I was fined 100.00 for a grill on my deck,100.00 for some trash violation Im not even certain of why.100.00 fine for a little bowl of water on my porch for a stray cat (Im an avid animal lover, sorry), its hot in Texas. Every month the rent changes for pest control, trash fees, rental insurance......My daughter is scared to go outside after dark, and I dont blame her.....These apartments are not a safe environment for anybody, or there things....My downstairs neighbor has been robbed twice in two months time.....The new management told me since my girlfriend wasnt on the lease she isnt allowed there....Im an adult and cant have anybody over? Wow, she has her own house, only comes a few days a week......why dont they worry about all the theft, or cockroaches, or maintenance issues, all the overpiling trash in the lot? I suggest if your thinking about moving there, take your time, drive through the parking lot, and ask just one person in the parking lot that lives there what they think about Collection at Overlook Apartments....Bet they dont have anything better to say then I do.....I have found a rental house, and in the process of moving now thank GOD....

Ooooh boy where to start... me and my wife move here April last year and let me tell you the apartment smelled so bad like cigarettes and weed was dirty, the shower full of mold, appliances way to old for the price they charge you !!! The atmosphere is so ghetto, all the time you see people from the other apartments entering the complex since the doors have no locks, mailboxes are completely broken my apartment was full of german roaches i swear DAILY i have to killed 2 to 4 roaches literally daily believe it or not thats on you uneven sidewalks gate majority of the time broken,even on our own laundry section got stole socks and sneakers (not management fault) but you get the point of the atmosphere, and for last (i may forgot other things) when you get to the laundry area the complex provided on the building 6 phase #1 you see at night (between 10pm or midnight) a guy either smocking weed or sleeping the guy even had the balls to tell you (hey man close the door) Really !!!!!????? It is terrible and the worst experience of my life. People if the apartment have 2.7 stars (last year having 2.1) is for a reason !!!!!! Not for a joke i would not recommended at all this place save your time and your money.. So sad...

I made the worst decision to move in these apartments. I havent been here 3 months, my ac has went out three times and there are no back up units available ; my stoves continues to go in and out whenever it wants to ; and they added a 50 utility service fee to my account after i provided them my cps information before i moved in.I provided them proof from email and no one will respond to me. I have called the corporate office and left 3 voicemail and still havent received a response and its been over 3 weeks. I wish i could get out of my lease agreement so bad!!!!!!!! Far from professional!!!!!

We have been here for 2 years now and we just renewed our lease. Brandy and her team are freaking awesome. The old management was horrible and the new management which is Brandy and her crew are great. They are getting ready to fix the gates, which has never worked since we have been here, they are re-paving the road that had all the potholes. The new management does not and will not tolorate the rift raft that once used to be here and they really do care about the tentants well being and safety. I have never had an issue with the new staff. They are always polite and very friendly. They will go the extra mile to help you out. Just wanted to say thanks to Brandy and Valerie. Yall are awesome!

‼️UPDATE: This is my FIRST review, Brandi obviously misread, I was referring to a previous review. 2nd of all, if its stated in the lease, why are the fees NEVER consistent?? Always either high or super high fees.3rd of all, the OWNER (NOT BRANDI) needs to look into finding NEW management...AGAIN! Unfortunately it feels like the residents & the staff are at war instead of working together...Lastly, please ALSO acknowledge the leaving of sensitive documents at ones door with no type of protection. They literally just have a clip, how cheap & ghetto looking....AND I WILL NOT BE REACHING OUT. There is nothing to discuss (Collection at Overlook just has more excuses). I stated my concerns now its up to Collection at Overlook & what actions if any will be taken.Where to start....1st of all Im assuming they saw the review about the disgusting buildings & sidewalks needing power washing SOOOO Collection at Overlooks solution was to PARTLY power wash the buildings & sidewalks. Yes, thats correct, PARTLY!!!They ONLY washed the sections in front of the residents doors, & ONLY the buildings on the perimeter of the property. Why? Because thats what potential residents see first but if you go in thro the gates that dont even work & walk around youll see the rest of the dirty & POS of property.BUT they DID power wash the ENTIRE sidewalk area thats by the office!! Shows how much they dont care about not even just the residents but also shows how much they lack care & maintenance on their own property. Disappointing. When my guests 1st came over, they couldnt help but notice the HALF DONE job & sharing it on social media, & I dont blame them, this is absurd.I asked the guys doing the power washing why they were only doing HALF the job & they said its because its more expensive to do all of it, so after all the hidden fees this complex has & seeing how they havent done a powerwashing properly EVER when they FINALLY do get to it, ITS HALF DONE!! Sounds like a joke as I type this but thats Collection Overlook.---I have attached pictures showing this half done job & other things on the property, they are all from this past month & have been like this for AT LEAST a year for sure because thats how long I have lived here. I WILL NOT BE RENEWING.---Oh & they leave important documents from the office, not even in an envelope outside your door for everyone to see!!