The same repairman who diagnosed the problem and ordered the parts returned to replace the failed parts and did so without hesitating and cleaned up after himself. All the new parts worked and corrected to problems of not defrosting and the increased freezer.

Short Version: I had to schedule twice due to issues with the techs, the tech was nearly an hour late when he finally showed up, I was charged $129 for 5 minutes, and my microwave is still not repaired.Long Version: The microwave portion of our microwave-oven wall unit needed to be repaired. I called Sears Appliance Repair to set up an appointment. The representative was nice, but kept referring to it as an oven repair when I kept specifying it was a microwave repair. I was excited when they scheduled me for an appointment the very next day. I was given a time window between 1 and 5. I received a text the next morning that the tech would be arriving later in the afternoon. That time passed and as of 4:50 I had not heard anything. I called and was put in contact with the tech. He informed me that he had broken down on his way to my home and would have to reschedule. I rescheduled for the following week. I was again given a time frame of between 1 and 5. I informed the representative who scheduled the appointment that I had to leave my home on that date no later than 6 so the person had to be there absolutely no later than 5. The date of the second appointment came. As of 5 I had not received any communication at all so I assumed the tech was going to be a now show again. At 5:40 my husband called to tell me that the tech had gone to a shop that was on our property instead of our home. (This was incredibly annoying as the shop and home have completely separate drive ways and our address is marked by our home driveway. I have never had another delivery service make this mistake. In fact, usually deliveries for our shop default to our home.) The tech arrived at the home 5 minutes later. I explained that I had to leave, but he could do a quick inspection and give me a quote. He spent 5 minutes diagnosing the problem, then gave me a quote that was absolutely astronomical for the repair, and then wanted to charged me $129 for the 5 minutes he spent there after he was nearly an hour late. Needless to say I will NEVER use Sears Appliance Repair again.

My overall Repair took 3 weeks based on ongoing telephone customer service conversations. It finally came to a conclusion on 9/10 which a text verified I was on the schedule. When no on showed up, and I again was on hold for up to 1:05, that prompted an abrupt cancellation of service on 9/10 to service on 9/13 rates 2 out of 10. It was one of the most ineffective and unprofessional service calls Ive ever experienced. I will avoid using this service due to the lack of personal real person support. Additionally I will Yelp both LG and A & E so that other customers will not purchase the products you serve.

We called Sears out for a dishwasher repair because our dishwasher was not draining and would not run. Before I could even get a service call scheduled over the phone I had to listen to a lengthy sales pitch for a whole litany of different monthly plans related to warranty. It was a pretty hard sell that was time-consuming and annoying. The technician came and said there was glass in the pump and that we had to order a new one, which Sears did, and scheduled an appointment for over two weeks later. The water in the bottom of the dishwasher was left there, and the estimate of total cost, including the $80 part, was over $400. I called later to question to estimate and was told it was typical. The part didnt come on time, so the return service had to be delayed another 4 days. A different technician came the second time. He got into the dishwasher, drained it and found that he could just remove the glass and the dishwasher worked fine - we hadnt needed the new part. He also took the new part back and didnt charge us nearly as much as the estimate. He did go through trying to sell all the different warranty packages, but when I insisted that we werent interested and pressed him, he said that he was required to make the offers. If Sears had sent out the second technician first and if they had had not insisted on trying to sell all these warranty packages, this rating would be a 5 instead of a 1.

Washer suddenly stopped working, no power. Repair guy checked and gave me 3 options: a $600+ part, a new washer, or try something that he heard worked for a different customer. The third option worked! Grateful to have been given all options! Also, the Sears homeowners warranty was mentioned, which I will look into.

I would like to know who the head person is for this company. The hiring dept is a nightmare.. they do not have a set schedule and they need more organization. My guess is that they need new management. I would like to write the head person and tell them in detail the issues and what person this is coming from. - thank you!

I got off work early three times only for them to not have the parts available to repair my dishwasher and for two of the repairmen not being able to come over to repair because their vehicle broke down or they refuse to not get paid for overtime. Unprofessional and unorganized.

Thorough repair of a water leak. Not a cheap repair, but a bargain compared to a new refrigerator! Im pleased.

Put in new compressor refrigerator still doesn’t workTook a week to get an appointment for FridayWas able to make an appointment for the following Monday but was called Sears Technician called back and canceled saying I needed a morning appointmentSears Computers have been down for a weekI Will never buy another Sears product

I diagnosed the problem myself. I did an online chat with a SearsPartsDirect person. I bought two parts (a touchpad/control board and a gasket). They were expensive ($385). I was thinking about doing the repair myself, but asked specifically what it would cost to have Sears do the installation. They told me I could wait until I received the parts and that Sears would then do the installation for $99.99, If I so desired. I received the control board and decided to have Sears do it. They then told me that it would be $100 plus $129 ($229). They called it a diagnostic fee, even though I diagnosed it myself. The installer called it a fee to come to the house.

One technician came, thinks he found the problem with the dishwasher. Ordered a very expensive part, which took 1-1/2 weeks to arrive. A different technician came to install the part 1-1/2 weeks later, but turns out that was not problem. There was a completely different problem that the first technician did not find, but charged me for anyway. $289 and the problem has not been repaired and now they estimate another $500 to fix the actual real problem that was not found by the first technician. The second technician, that installed the unnecessary part, knew that the problem was not addressed, but charged me anyway. I can do the math -- 2 thieves, unscrupulous business practice

Repairman after several unsuccessful others appears to have found the source of the problem, which was an incorrect positioning of our hose to the drain. Time will tell.

The Sears technician did a good job in inspecting and making sure that my Kenmore refrigerator was operating properly.

Fuel cap fitted my craftsman 2.0 chainsaw... They dont make parts for this chainsaw anymore... But some parts Are still compatible..

I requested an emergency service with Sears. I booked this same service about a year and knew exactly what I needed. When the technician came to my house, I was told that the appointment was booked as a repair and I was charged for the technician to spend less than 1 minute telling me what I needed to have done and also charged another fee for the service when I explained to the representative exactly which service that I wanted. I was supposed to be charged for the service only. Sears took advantage because of COVID-19 to charge me twice. As a loyal customer, I feel that I was taken advantage of and charged an additional fee because of greed. I will not useSears any longer! Sears is GREEDY even when their existence is in jeopardy!!

The person that came to check our washer and dryer was in and out before we knew it. Thought there would be a more detailed check on the two items--like pull them out from their spots and take a look see. Guess that isnt done in this modern day. Sure hope is well behind the them....guess time will tell.

NEVER EVER EVER EVER WILL USE SEARS AGAIN! ONE WHOLE MONTH TO FIX A REFRIGERATOR? NEVER EVER EVER AGAIN WILL USE THEIR SERVICES!

He was unable to define or correct either of the questions I had. One, concerning the timer on my washer, and the other, for DW not drying, at times. He said I could change the timer on washer, if I read the manual. That is not the problem. It does not show the time at onset, like it did at start. And, why WOULD I want to change the time? He was clueless. Nice young man, but probably not the job for him

I already did this but once again I will say that it was the best customer service that I have ever experienced from any repair of any kind. - so knowledgeable, helpful, courteous, way beyond what I expected. When I am ready I will go to Sears to purchase a new washer and dryer,

I received excellent service from the repair that came out to fix my washing machine. He called to let me know that he could come out earlier. He was very knowledgeable and had the machine fixed within the hour. The price I paid was about 10.00 more that quoted but he had to do extra work. He was very friendly and professional. He left the area clean as when he arrived. I would recommend using Sears for appliance repair.

I have been waiting for a part since July- I call customer service and the person who handled my call was incredibly rude and hung up on me. She said she wouldnt waste her time like I did trying to get the issue resolved. So disappointed - I was told to just believe the third party appliance guy they sent who keeps telling me the part is in the mail. I just have to believe them, nothing else to be done. So 3 months later my freezer part is not in, waiting for the part and dealing with rude customer service.

Our service representative was excellent. He was very professional and helpful in telling us how to maintain our appliances more effectively. His working habits were very clean and great, he took his time to get the work done and to our satisfaction. He was very polite and respectful of our time. We hope that all of Sears technicians are as efficient and knowledgeable as our has been. Thank you for sending a wonderful person to assist us in caring for our appliances.

Tom is fantastic. He understood that we were dealing with a persistent set of problems that required a comprehensive approach. He made sure he saw the process from beginning to finish. He is knowledgeable and very helpful and inspires confidence. He is by far the best technician Sears has.

I would give zero stars if i could. I had a Sears technician out to troubleshoot my Freezer yesterday. He quoted me $1400 to repair my freezer due to a gas leak. I got a second opinion over the phone and the other company asked me to look under my freezer on the coils to see if the coils were dirty. They were covered in lint and dust, so i vacuumed it out and now my freezer works great. I am beyond disgusted at the lack of simple troubleshooting skills of the Sears repair man. The Tech even looked under my freezer and didnt even say anything about the coils being dirty. HORRIBLE repair man.

The repair man was on time and seemed to know just what to do. He had to order the parts, and make another appointment with me to install the parts if needed. He returned in two weeks with another man who then removed the wall type air conditioner and proceeded to test and look over the machine. He found and repaired the problem quickly and tested the unit, which worked well, cleaned up and they left. I was very pleased at the service and the repair man.

Chad arrived well-prepared, professional, and efficient. He inspected the washer and asked if we had installed the ring on the gasket sleeve of the washer. Of course, we had not attempted any repairs and I had no idea that the ring was installed in the wrong place by a previous service repair. Chad corrected the installation and tested the washer. The washer is performing beautifully, no wet floors, no drainage problems. Thank you for your prompt and effective repair.

Our Technician, Mustafa, did a great job servicing our seven (7) home appliances. He was very efficient, helpful, polite and well spoken.

Called up last week, to get my dryer looks at, as its making a rubbing sound. Purchased it through Sears.They set me up for an appt several days out (Diagnostic, fee $99 which would apply to repair parts if I used them to repair it).Gave me the traditional 4 hour window for arrival. Said they would call before they came.it passes.. no one shows, no call. Call up Sears - they have NOTHING in their system, even though they confirm that all the info I was given was accurate.. the guy still insists there was never an appointment. I was quite polite through the whole call.. but told the rep that I was not happy that this got dropped. He said he understood and would see what he could do. He started typing on somethng... and about a minute later.. the phone started ringing on their end again. New rep answers.. and insisted that I couldnt have just been talking with someone. I said.. no I just went through all of this with another rep.. and clearly he just transferred me.She insisted that couldnt be the case. I said - ok - nevermind..I am not going through it all again.. I will not be using their service.AVOID.

The serviceman you sent was very good. He was well informed, was able to help us with our use of our appliances. He was friendly, and we felt good after having him service our appliances. He should be recognized as a top repairperson.

In spite of the recent shut down of many Sears Stores, the service Department functions with efficiency and reliability. The young man who serviced our dryer (where user error was the cause of the call), he did an excellent job on our behalf. Timely, professional, efficient and knowledgeable, I am very pleased that my appliance purchases were a part of the Sears Family. Keep up the good work Sears and best of luck in maintaining the stores that service our neighborhoods. Regina Connors, Sacramento.

Third party repair is the best way to go. In other words not a Sears repair representative. Sears sends their own repair and they never have parts are usually disgruntled. On my latest repair request I was given the option of third party or a Sears representative. Third party would arrive sooner so I accepted that choice much to the objection of the Sears representative on the phone. Third party repair shows up and repairs the same day! Even noticed more repair was needed and returned with parts and again repaired! The five stars is for third party repair service not Sears. Russian gentlemen, professional, efficient and courteous. Even though his English was broken he fixed the problem. Couldnt be more impressed. His company was a property management type wish I could recall the name. I suggest buy the extended warranty especially for washers but request third party repair service. Sears used to be reputable but hasnt been in years.

Repairman courteous and professional. But these are just ordinary words. The repair person was also personable and shared information about the work of repair. Though the washing machine was beyond repair, the repairman offered several options for replacement. Nice job.

Most recent repair was very good, unlike the attempt to repair my refrigerator 1 week ago which was terrible. This technician was more responsive and did a good job.

This past summer, my Sears riding mower had its starter go out. I called Sears and they sent a repairman out, who diagnosed the problem for the $99 fee, which I agreed to, and then said I had 3 days to decide whether or not to use them. Hed have to make a return trip after ordering parts, anyway. Very nice, and professional in all aspects. He gave me his card, which had an 800 number to call. The next day, I decided I would use Sears, and have this guy do the repair, since he had diagnosed it. Instead of reaching a local repair call center, I discovered that I was speaking to a foreigner in the Phillippines! He also said I would have to pay an additional diagnostic fee, which I questioned, because it had already been diagnosed the day before, and I was calling within the time limit. He tried to tell me that what the repairman told me is not Sears policy, and that I would have to pay the additional diagnostic fee, and he could not guarantee that I would have the same repairman. I said Forget it! and found a real American locally, who repaired it and charged $415, instead of over $600 that I would have paid Sears. I will never buy from Sears again.

The Repairman called to let us know he was on his way. He showed up on time. He went straight to work, then he explained what repairs he had to make. He was professional and courteous. I highly recommend Sears Home Repair service. We have never had a bad experience yet.

Our Kenmore refrigerator stopped cooling down consistently. The Sears repair man said the coolant and fan were fine, but that our refrigerator was old and the insulation wasnt good any longer. The room couldnt be cooler than 55 degrees or the thermometer in the refrigerator will not work properly. Still testing the theory. No parts were replaced and did not receive any discount for a new refrigerator.

The service employee was easy to work with. But all I needed was a $160.00 part (a plug in circuit board). I figured I could get the part the same day if I paid for a diagnostic visit and then install a circuit board myself and save $300.00. But, the part could not be sold from the truck, and it had to be ordered. I called customer service, and the assister seemed more interested in sending out a service rep than helping me get a part more quickly. After some direct conversation I finally got a shipping number for delivery seven days after the first visit. During the conversation I asked to speak to a supervisor and the phone assister hung up. Not a good experience. I have no reason to use Sears Appliance Repair again. Im sure I would have had no worse an experience if I had randomly selected any other company. And besides, I could have revived the part overnight if I had simply ordered it on the web.

It is a nightmare and terrible experience. the worst experience I ever had. More than a month and the microwave is not repaired. The technician and the technical team helping him over the phone have no clue what the problem is. They ordered and reordered again the control panel but still not working. They refused to get me a new one since they cannot repair the microwave but they refused. They ordered another part hoping it will be the right one. My advice to all customers is that not buy Kenmore microwave brand since it stopped working 4 months after the purchase and this is the second time in two less than years. Also I will advice the consumers not to buy any service repair agreement with Sears since they are not reliable service group

He had obviously changed out a lot of these burner units on my recalled water heater, and quickly and efficiently removed and replaced it.

Our Service Representative was very friendly, knowledgeable, and quick. We had an issue with our Dryer and he was in and out in under 30 minutes. He was extremely friendly to my kids when they were asking him question, and he was extremely professional.

Excellent service. Repairmen showed up right on time and diagnosed the problem. Did not have the part so said they would need to return once it arrived. But, turned out they had it at a warehouse so they were able to come back the same day to complete the repair. Very friendly and efficient.

The service men were polite, thorough and skilled. I appreciated the thorough evaluation and then after the part was ordered and received, another technician came and swiftly changed out my entire ice making component. We have ice again!

My air conditioning was not working during one of the hottest weeks in Sacramento. I was ankle to get an appointment with sears within 2 days of it going out when everyone else were a week to two weeks out. The techniciam arrived in his scheduled time frame and he was friendly and got my system repaired within 20 minutes of his arrival. He also the phone number for my warranty company to get the authorization to do the work. Great service from Sears!!!!

The Sears technician who serviced our appliances was extremely courteous as well as considerate -- he kept us advised of his location and when we could expect him at our home. He was totally efficient once he arrived here and as I indicated, extremely courteous as well as pleasant.

Over a month, 3/18/2017, and refrigerator still not repaired. Needs a new door and the part is no longer available.They wanted to put a Black door on a White side by side refrigerator. After several phone calls to Sears ( they NEVER called me but sent several emails requesting quality of service surveys) they finally advised they would replace the refrigerator under warranty but now have to wait for a service person to come out 4/28/2017, stand in front of the refrigerator to call the service center and advise them the refrigerator needs to be replaced. Then wait for someone from STAC to contact me, then go to Sears to select a new refrigerator, then wait for delivery. No wonder Sears is down 58% and in trouble....

The tact workrd till he got it working

The tech sent to our home was very, very helpful and competent. It was a pleasure to have him repairing our TV.

We purchased a master service agreement 2013 and went online due to our washer not draining we made a online service call. We were charged $114.81 for an extended service agreement and $142.00 for labor. The online reminder stated it was Minimum Charge: $79.00 The minimum charge is the cost to have a tech come to your home and provide a repair estimate. If you decide to proceed with the repair, then the minimum charge will go toward the final cost of repairs. But if you decline the repair, you’ll still be responsible for the minimum charge. The service technician stated we did not have in their system a agreement or it expired. I contact the online chat sears tech they stated we had in the system a master agreement that would expire in November 2016. We were overcharged for the whole service charge $256.81. When I chatted with the online chat they stated they would open a file to process the refund. We received a email stating we were denied the refund. WOW!!!! Even though we had purchased a warranty that was still covered. After being the phone with a sales rep for over one hour due to her not having the ability to find our account and stating she could not find the receipt on their end that we paid with a credit card she stated it was paid in cash. Since they have in their system it was paid in cash we have to wait for a refund check. Beware of the warranties they provide. Not only will we tell all our friends we will post on post on social media how bad they were.

Called to have my washer looked at. They gave me a window of 10 to 2. Then when I called to follow up the time said 1:30 to 3:30. Called again at 2:30 since I was told the tech would call when they were on their way. The time got mived to 2:30 to 4:30. Spoke to someone and they told me that he is in route and should be there by 3:30. 3:30 came around and still no call or show up. Called again and spoke to someone and he said that he is on his way and I was the last one on his list. It is almost 4 and no one has called and no show. This is horrible experience. I have wasted my whole day!

Technician came to my house walked in like he owned the place even then couldnt fix my oven came a second time just walked in without knocking again fixed my over but broke my oven light told me he had no oven bulbs so I had to buy it myself I tried turning on my oven that afternoon and it was broken called again but this time asked for a new technician well they sent the same one this time I locked the door I could here him trying to open it but was forced to knock 4 time was a charm finally I got my oven fixed only took 2 months for them to get it right 😡

The repair person was prompt and professional. When he removed the face plate off of my glass top Kenmore electric stove, he discovered one of the wires had become unplugged, which is why the corresponding burner wasnt working. He plugged it in and all was well. The only disappointment I have about this call is that I was charged $51.00 on top of the service call charge for the technician to plug in the wire. I dont think I should had been charged for that. If he hadnt charged me, I would have tipped him $25.00. Anyway, next time, Ill check the wires myself before I call in a repair person.

The response by the Sears and the technician sent was phenomenal. The computer board was rebuilt and installed. However, after allowing the unit to run for 48 hours as instructed by the technician, the unit is not maintaining the designed default temperatures in both the freezer and the refrigerator compartments. We have scheduled another repair.

Technician was great. He described everything he did and was very knowledgeable, polite and friendly. He even gave me ponters on how to keep another appliance ship shape. If I could give extra stars, I would. I will remember his name in case I need repairs on another appliance and recommend Sears Service to others because of this.

So I took my lawn mower to the service address located on Arden Way on April 15th !! As of yet May 28th my lawn mower has not been returned but I am being asked how was the service by email ?! Really, the service drop off center says Sears repairs always take a very long time. I AM NOT AT ALL HAPPY WITH the repair centers service. I would like my mower back BEFORE the summer ends !!!!

Our technician did a great job. He checked the dishwasher, washer, dryer, and freezer. He did not check the microwave since it was.not on his list. We paid for the microwave maintenance. Will we get an adjustment? The technician was knowledgable, courteous and pleasant.

Very bad service. The technician said there was nothing wrong and didnt do anything. There is still water leaking. 2 stars because they came on time.

Really good service. Repair guy was experienced, fast, friendly, and did a great job. He even suggested an extended warranty which covers all parts and labor - much better deal if anything goes wrong again with our maytags.

Workman was perfect. On time, courteous, and he knew what he was doing. Unfortunately, he only improved the situation. The ice maker is still deficient by design, and because of that Im not giving 5 stars.

Although the technician was on time and courteous, the repair has not held. He merely tightened a screw on the dishwasher and said it would be good to go. We were instructed that this model has a bit of a problem with opening the door, so be sure to ALWAYS pull straight out, not up when opening the door. Unfortunately the tightening of the screw was insufficient and we are pulling out not up, but the top portion of the door is still breaking away from the remainder of the front of the door. I hope I dont have to purchase a new dishwasher to get this resolved.

The tech was very informative and thorough. He spent most of his time cleaning the coils under the refer/freezer that should have been done by the yearly maintenance check. System check and we were saved having to replace anything. Thank you Sears for the maintenance agreements

The service I received was great. The technician Derrick performed his tasks very professionally.However, Sears scheduling system needs to be upgraded and completely overhaul. I was sent an email and told when I scheduled the appointment that a person would be at my home between 8 and 12. That didnt happened. I suggest u review your process for scheduling. I found myself talking to someone in another country a couple of times when noone showed up between 8 & 12, and the guy couldnt adequately provide any answers or information.After experiencing no assistance or answer, I call the Arden Fair Sears store. I talked to a guys in the appliance department, explained the situation, and he said I going to get some one to your house today. And he did.I believe Sears owe me because they broke the law by the big inconvenience of waiting more than 4 hours.

Cant understand why it took Sears Appliance Repair specialist, so long to come up with the solution to fix my Samsung Chef. It took them about five visit. We called them for the same problem and all the time they tried to quick fix it with no success. Believe it or not the first repair person told me why did spend so much money and I could have spent way less for a better refrigerator. Do you believe that a Sears Appliance repair person saying that, it made my blood boil. That same repair person came back second time and did not repair the refrigerator. The third one had a better attitude but did not fix it. The fourth just sealed the ice maker and told us not to call back within thirty days. The last one wasnt cordial but he repaired the problem. As of today, crossing my fingers, it is okay.With this kind of service I dont think of getting anything from Sear anymore.

My service with Sears was good.The tech was very good with his work. He was also very informative and courteous.

Showed up late after waiting 4 hours, didnt have the part, failed to contact me, and even stole my parking pass. EDIT - Now overcharged, will not respond to inquiry. Sent lengthy email to response below (1 week ago) and sent hardcopy letters to home office, local office and CEO.

I am not able to post zero start. That is what I would want to postMy dryer stopped working in late August. Contacted Sears to get it fixed and had scheduled appointment for 8/29/17 between 10AM and 2PM. After the technician examined my dryer he determines that he does not have all the parts to repair my dryer. Follow up appointment scheduled for 9/8/17 to install the part that is being ordered to complete my repair. Technician completes the repair on 9/8/17, states that the dryer is working fine. Next day my wife starts a load in the dryer and the dryer shuts off after a minute or so. After retrying to start the dryer it kicks out an error code E1.On 9/9/17 reached out to Sears to get a technician back to fix whatever did not get fixed. Was told that the earliest appointment was 10/2/17. When I told the Sears call center that was not acceptable they said they would put me on a priority list and call me back in an hour. I was never called back. I called Sears back and was told the dispatcher for the priority list was not on the weekends. Called the Sears call center back on 9/11/17 to see when my new appointment would be. I was then told that I would be contact in 24-48 hours to get a new priority appointment. On 9/14/17 called the Sears call center to find out when my new appointment would be. At this time I was told that only if somebody else cancelled would I be able to re-schedule my 10/2/17 appointment to a sooner date. The Call center stated that somebody would call me if an appointment opened up sooner – I am somewhat doubtful that someone from Sears will call me.At this point I inquired about a refund. I was told that the original diagnostic fee of $89 is non-fundable. That only $65 of the $175 labor cost was refundable. Any parts that were defected would need to be sent back to the warehouse to determine if they are defective before I could receive a refund on the parts.So basically I am stuck waiting for somebody to cancel their appointment or till 10/2/17 to get my dryer repaired. At this point I will never be buying anything else from Sears. Never did they offer to discount my service or somehow make things right due to the original repair not working. Calling the call center does nothing other than be told there is nothing they can do. Just a very disappointing experience.

Sears always makes sure our needs are met. The repairmen were professional and efficient. They skillfully identified the problem with our washer, ordered the parts, and came back as promised to do the repairs. They were courteous and willingly answered all of our questions.

Repair of dish washer. Excellent in all respects. Courteous timely efficient. All are five Starr. Robert medearis. Sorry for the delay as we have had a two week vacation. Bob.

The repairman showed up right when the repair window started, which was great. He quickly diagnosed the problem, got the needed part from his truck and had it repaired within 30 minutes. Great service.

Technician was very knowledgeable and knew what he was doing. Answered my questions well and explained his answers. No problems

139.00 and not fixed. Not sure the diagnostic was even correct.

The technician identified the problem shortly after arriving. He did not fix the problem as it was not a problem with the unit but rather the 240V electrical supply to the unit. He was correct in his assessment. Our local electrical service technicians were here as soon as we scheduled them and they found several problems with the electrical supply and corrected all of them.

Awesome my wife and I really like the picture I didnt realize I had my TV in a lower quality mode your technician really brought the brilliant picture to life. Thank you our eyes love it.

The experience was totally unacceptable. The technician first tried to deny that the warranty applied to the appliance, not true. The technician could not properly diagnose the problems. He left without arranging further service. Sears now says that the appliance is too old and that the warranty should not have been written. They did no offer to refund the price of the warranty. They deserve 0 stars, but that is not an option with this survey, so I got nothing and they got more than they deserve.

Bad company, thats why theyre going out of business! I called to fix my washer Kenmore Elite that I purchased from Sears and the charged me $99.00 to tell me its to old, the parts are no longer available. So why are you still charging me cuz you cant fix it. Good way to run a company into the ground and out of business.

He arrived within window given so that was great. He did a excellent job with the maintenance that my dishwasher needed and provided me with good information to keep dishwasher running better.

Good Service repair man was on time and polite. However after he left I found. dark oil spots on my new carper. I have been trying to remove them. You should supply shoe covers for your techsthanksetillman

I am very disappointed in the 2 men that came to check my dishwasher. the first one did not know how to put it back together, the second one broke it. I am waiting for the part that was broken and only hope this time the person will know what there doing.

The technician identified the problem quickly and had the replacement parts on his van. The repair was completed the same day. No having to order parts and waiting for the parts to come in. The tech was friendly and courteous.

Recently purchased the extended warranty for our washer and dryer and needed to call to service our dryer again (after it was serviced about 8 months ago). I am frustrated that it takes 2 weeks to schedule a service tech to come and fix my dryer. This time, unfortunately, the tech called in sick so I was contacted to reschedule my service call, had to wait another 2 weeks. I had to use a laundromat for 1 month. The service itself was good, when the technician did come out. I am frustrated because I paid for the extended warranty, waited 4 weeks for the fix, and had to spend money at the laundromat.

The repairman came on time and replaced the thermostat that was over-cooling the refrigerator that was purchased just 15 months ago. In fact the over-cooling was there since the day the new refrigerator was purchased. The technician fixed the problem in 15 minutes. But also gave some good advice on some maintenance tips on the dishwasher about how to remove scaling from hard water- and how to do in inexpensively. That worked exactly as he said it would.I would have given 4 stars but for the following reason.I was covered by the extended Protection Package(extended warranty) and did not have to pay. But I was surprised to see the bill (I was covered by the warranty) that changing a part that was less than $10 cost $375. So since the labor cost was not high, it seems that by inference the overhead very high. So it has two lessons: 1) Always buy a warranty; and/or 2) Do not buy an appliance where the repair for a low priced part and minimal labor still costs half the price of the refrigerator.

The technician showed up around 6 pm and didnt do anything! The call was supposed to be between 1-5pm. He never called to say he was going to be late. When I called the service number around 4:35pm, he called me back saying he was in south Sacramento and acted like he didnt really want to come to my house. When he arrived, he looked at the freezer briefly, said it would cost too much to repair and he wasnt going to do anything. He said was going to give it to his supervisor and let him handle it. He appeared not to be in a good mood and I was very disappointed in his actions.If is going on 8 weeks and my freezer is still not working properly. There have been 7 service calls, 2 parts replaced and the tech is coming out to replace one of the parts that we already replaced again.As of 3/16/18 there have been 2 more service calls and the freezer is still not working...

The 3 technicians that came to my house were very nice and professional. I just wished that someone had told me that I would be having 3 technicians and that I would be waiting all morning and into the afternoon to accommodate each of them. I had received only 1 notice that I was first on the route. The first technician did show up shortly after 8am, but would only look at my dryer. For some reason it took 2 other technicians to take care of the rest of my appliances. I received no other calls informing me of their appointed times. I have no problem with the technicians. I have a problem with the lack of communication prior to all of these visits.

Have been waiting for almost 3 weeks for repairs. Had an appointment on the 23rd of October, and now Im told the parts are not in yet. Theyve been dinking around with our washer for months, and cant fix it. Every repair person says its okay, and its not. And weve been paying $50.00 a month for insurance on this dud of a machine. Customer service is not sure when the parts will be in. With the money spent on insurance and service calls we could have bought a new machine. Makes me sick.

We were most pleased with the professional, efficient, and competent manner displayed by the technician who repaired our ice maker on our refrigerator! Thank you for finally sending out someone who knew what the problem was!Mrs. Delores Brown

Tech was polite, on time, spoke English and explained his work. He maintained the water heater and furnace.

Making and getting an appointment was the biggest nightmare of my life, BUT, the Technician was on time, pleasant, polite, got the job done and was on his way. So, the service was great; the appointment-making process was not.

The service is always excellent, my only complaint is that it takes too long to get someone out to my house. The last time I needed service for my washing machine, it took over a week to get help.

A sears technician came to our home on Monday, August 22nd to check out our dishwasher that had not been working. The website states that the fee will be $59 and that covers the following: The diagnostic fee is the cost to have a tech come to your home and provide a repair estimate. If you decide to proceed with the repair, your total costs will include the diagnostic fee and labor, plus any parts and applicable sales tax. If you decline the repair, you will still be responsible for the diagnostic fee.The technician came out and tried to assess the problem. He looked at the pump, motherboard, and unplugged/plugged in our dishwasher. He then charged us $84.99. This was made up of the $59 diagnostic fee and an extra $25.99 fee. On the receipt, the $25.99 fee is labeled as PM Regular (CC Only). The technician told me that fee was for looking at the dishwasher for the problem. I believe assessing the problem should be part of the diagnostic fee.In addition, the technician should have informed us that he was about to perform a service and the price of that service BEFORE he performed it so that we could have a choice in incurring the additional cost. I contacted the business on Monday at the number above to ask questions. They stated that they would escalate the issue to their billing department and I should hear back in 24 hours.On Tuesday, I had not heard anything so I called again. They told me it can take up to 48 hours to get a response.On Wednesday, I still had not heard anything and called again. They looked up my account andsaid someone from billing will certainly call me by the end the day.On Thursday, I still had not heard anything. I called again and was escalated to a supervisor named Ed. He informed me that there was no record of a billing dispute made on my account even though I had been assured the dispute had been submitted on Monday. He stated that he submitted another dispute and that I should hear back in 24-48 business hours. I stated that I had no confidence in their commitment to call me back as they had promised the same on Monday, Tuesday, and Wednesday. The issue is still unresolved.I asked the business to provide me with confirmation of the billing dispute escalation but Ed stated that he was unable to send me a copy of the email nor a dispute case number.The business is working very deceptively and its customer agents are giving customers the roundabout in order to avoid reimbursing me for the over payment.

Our technician, Avi, was on time, clear about the service needed, neat and clean, polite, responsive to all our questions and needs and supportive of my disabled adult sons needs for his treadmill. Over the years of us using Sears warranties Avi has been here to service our equipment many times. His outstanding service is what drives me to continue to purchase the warranties on our equipment. He is a real asset to Sears and delivers Sears services with fiduciary care and commitment.

The tech had to order a part, it was shipped in timely manner an tech came and fixed the washer knob. He is a great tech and very informative.

Price too high. Did not schedule service.

Technician was very knowledgeable, asked the right questions, went right to what he thought might be the problem, and Bingo! Ordered the part, came back after the part was delivered, installed the part, and the fridge has run quietly ever since. And the guy at your trouble desk was reluctant to send someone.

In early November I asked this place of business to services my new microwave. The first visit went well, and parts where ordered to fix the magi tron. Within 2 weeks later they showed up with the wrong part. Now I am very understanding person and gave them the ben-fit of doubt that mistakes happen. Human nature right? Never the less after that visit this company left me in the dark. 3 month later still no service, and my patience was running out. Microwave is a huge item for your household. When I called again, and again I was met with excuses. After the last phone conversation I asked to speak to management. Like a robot she could only say the same thing over. They are waiting for the parts to show up to my house. I felt like I had to do there job. They should be sending the parts to there office, and bringing it to the client. Either way 3 months later nothing got done. She became frustrated over the fact that her answer was not satisfactory to my complaint. What I wanted to hear was a solution instead she hung the phone up!!! I received an email stating my services where canceled. I was by far not rude to her. This was not how you run a business. I am hoping that the owner can see this, and make the necessary correction to improve there business. Unfortunate sears is going out of business every where. I think I might know why??Proof they cancelledYour repair appointment has been canceledService dateFeb 7Technician arrival window*​8​:​00​AM to ​12​:​00​PMProof of first visit. After scheduling 2 weeks prior.Service date:11/27/2018Brand & Product:SAMSUNG USE OVENMWAVEBI2YService Order Number:40093361Service Unit Number:0008184

The reason I gave Sears repair one star is becuase I couldnt give them “no star”!Still waiting on a part that I paid for 3 months ago!

I was very satisfied with the wonderful service I received from Jason. He even gave me all the information on the home warranty and we did a 3-way call and I signed up.

Ollie the repairman was great. He was courteous, helpful, and prompt in dealing with a broken dishwasher. Definitely recommended.

I needed a thermal fuse for a kenmore dryer. I looked up the part and said it was at Sears Arden location. Drove here and cant find any associates. 5 minutes later I found one young lady that told me the home appliances was upstairs. Of course the escalator was not operating. I had to leave the store to find a working escalator that went upstairs. Walked around upstairs and I finally found N associate that couldnt help me because it was her department. I waited patiently as the other associate was helping an upset customer with their return. When they were finished, I asked them for the appliance repair department so I can purchase my fuse and they told me that department is not at this location. Please update your website!

The serviceman was on time, courteous, and efficient. He found the problem in short order and returned to install new part in couple of days. My only complaint would be the expense.

The tech was fast & efficient. All I needed was the knob on the washer replaced. He was done in less than 20 minutes. The cost was $200 and luckily I had one of those 20% off on-line coupons.

Our repairman was knowledgeable and superb! He is an excellent representative of the Sears brand and a wonderful consumer advocate.