Thank you Big Mountain Heating and Air for your same day service. I am very happy with Josh the service technician, he was polite, efficient, skillful, and honest. Josh explained things to me and kept me informed on the progress of my unit. The price of the repair was low and the service all around was awesome. What else could a customer ask for? I recommend Big Mountain Heating and Air Conditioning highly and make sure you ask for Josh!

Andre came out to adjust the back plate on the ac fan unit located outside. Part of the plate was warped so he bent it back so there were no more gaps on the unit. He answered a few other questions we had about the thermostat in the house. Explained how and when the ac comes on when it is the temperature we set. Very personable and knowledgeable. Very good service provided. I would recommend Big Mountain to others in the future if you want good service and prompt response to any issues.

Andre was very friendly. He found the problem in about 3 minutes. He personally wanted to return and install the needed parts to make sure it was done correctly and to my satisfaction. He is very thorough. Allie in the office was very friendly, helpful and worked hard to get a tech to come to our hoise asap. It was a pleasure working with Big Mountain Air.

I would warn you that if you have an issue dont expect a call back or an email. They installed new heat, air, duct work, and insulation. They installers were terrific. After that I called to see why part of my house was cool and the other side wasnt as cool. I was told they would open a tag or something and someone would come out. They also asked did someone come out after install to make sure everything was ok and I said no. So again I was told someone would come out. Well that was about a month and a half ago and 5 phone messages and an email. Still no call back and no one out to check my system. They were punctual to get it installed and take my money but no follow up.

Joshua is very efficient, competent, prepared, patient, easy to talk to and understand, Love this service instead of waiting for a system to fail. Josh also notified us of a potential toxic situation with our newest tankless water heater installation. Thanks Josh. We appreciate all of your honesty and thoroughness.

This company unlike others was able to service out AC unit the next day. They were on time and communicated very well. We had put ducts cleaned they do a through job and they do it well. I recommend them.

Folks from BigMountain were good. Upfront price, clean process so I knew what to expect, crew was great, and really had very few issues overall. Usually there are a handful of things that don’t go right or something unhappy about but really come up with anything. A class act.

The service was outstanding. The work was done by professional, courteous and very knowledgeable installers. Not only did they explain what was done but the walked us through everything they did. With 10 being the highest mark, I would give them a 12.

Big Mountain was awesome, they were responsive, honest and professional. From the initial check to the install every point of contact was fantastic. We were able to get everything installed before a week long 100 degree heatwave and saved our family this summer!! The entire team deserves a shoutout and our system is great 2 months later and going!

The technician, Armando, was very polite & professional. He explained the issue that caused my AC unit to fail & pointed other issues of concern without pushing me to have them fixed. I appreciated not being hassled to add more cost to my bill.Big Mountain came out the very next day upon calling them. They saved me from another 100 degree day/night without air conditioning. Thank you, Armando & Big Mountain Heating & Air.

Andre did an excellent job. Very knowledgeable through years of experience. Great communication and detailed information about what was being performed. Excellent experience!

Install HEPA system. They were thorough, kind and respectful. Answer the questions I have. Also knowledgeable about the system.

Nothing bad to say really. Just wish I had called them first before Gilmore heating and air. Their prices were outrageous to replace the AC unit. Big mountain was much more manageable in price. 🤗

Edwin is always on time and very respectful. I appreciate his level of professionalism. Big Mountain Heating and Air has helped us overcome some serious AC issues.

Always professional and cordial. Service rep Angel was very friendly, considerate and accommodating. He explained things clearly; took his time to ensure proper maintenance.

Joe C. was very informative, he knows his hvac and helped us get a new system. I would recommend him hands down. Honest and thoughtful we really appreciated it. It’s hard to find people or companies in this industry i trust and big mountain seems to be above the crowd and we are thankful that we went with them for our hvac needs.

I would like to say that Joseph M the service technician was very professional, friendly, he has a great sense of humor. He took the time to listen to what we have been saying is wrong with the system. He explained what needed to be done to repair or replace the system.I would also say that Joseph C the Design Technician that came out was very professional and listened to what the issues were. He was very helpful in getting us a new unit. We were very happy with the way Joseph communicated with us and let us know when the unit will be installed.

We have used them since we bought our house 10 years ago. They are always professional, affordable and nice.

Great service by the company. They responded immediately and gave me an appointment within a day. Great job fixing the issue I had. Andre was really nice and professional. Didn’t take him long to identify the problem and it was fixed expeditiously.

Andre was the best, very friendly, helpful and professional. Would definitely recommend to anyone having HVAC problems.

My AC unit broke down Tuesday Big Mountain came out Wednesday and today they installed a new unit. I am still on a waiting list for other companies to call me back to come out and diagnose my system some weeks out still I will call and cancel those big mountain is definitely fast all their employees were great and I’m very satisfied today with the service I Receive from big Mountain heating and air I recommend them to anyone needing repair work service or a new install

This is my second regular service and the tech that Big Mountain sent out this time was Edwin again. he has always been professional and kind and always explains everything very thoroughly... gotta get an upgrade to my system but I definitely plan to continue my membership IT IS WORTH THE MONEY!!!

Big mountain was the right choice and a superb experience having a new system installed at our residence. special mention to field engineer Andre who really completed the Big Mountain experience. We were grateful for his service!

The technician was very helpful and explained all of the work he did. Very polite and easy to understand what needed to be done.

Andre was excellent. He was informative and thorough, polite and very pleasant to deal with. We want him as our tech in the future.

Joshua was great. He was professional, prompt, and a genuinely nice guy. He went above and beyond our expectations and we would definitely recommend him and Big Mountain to anyone who asks.

Same day ac I went down they showed up. Josh is very knowledgeable and thorough with his inspections and maintenance of the HVAC system.

Called in the morning, had a David at our home in the afternoon, provided us a quote and was very knowledgeable about the product. Highly recommend to anyone!

Technician (Josh) was on time, courteous, and explained everything t hmmm oroughly. I would recommend Big Mountain to anyone.

I originally signed up for the peak performance plan after some initial maintenance during the winter. They came out in March to perform a 38 point inspection and much to my surprise I was told I need a new $9000 system and sent a sells person over within minutes. I decided against a new HVAC system and opt to do the recommended repairs and they never respond. Near the end of April as it start getting hot I turned on my A/C and apparently they did not secure the plastic housing to cover the electrical wire. The detached plastic housing stated hitting on the fan, so I had to jimmy rig the wiring. Since it has not been hot, I do not run my a/c during the day, but last night when I turned it on it sounded like it was ready to blow up. They came out the next day and asked what did I want them to do? What, you are the technician, get your tools and while you are out there check and secure the wiring.Well, once again they said I need to replace the unit because they do not know how long it will last. No, No No. They did not follow up with their recommended repairs. They did not get the message because that guy no longer work there. Lets blame it on the previous employee.I told the technician that I am not buying a new unit and if I did I would not buy it from them because they lost credibility. He told me he was cancelling the contract because they could not be responsible for a old unit.I guess if you dont buy a new unit then they cannot work with you. what a sham... I have 20 years (education and experience) as an mechanic/electric- and yes I am girl.

We have been VERY HAPPY with Big Mountain Heating and Air Conditioning for quite some time now. Their HVAC maintenance service gives us true peace of mind when it comes to sustainable comfort, especially in the HOT summer months! Angel was the consumate professional and will be our go to technician from now on! Choose this company and youll be glad you did~ S. Krueger. Lincoln

Our Ac started to fail on Tuesday night, they diagnosed the problem on a same day appointment and got a new ac installed by 3:00 on Friday. Josh, Chris, & Chance, my wife and I can’t thank you guys enough! Will recommend Big Mountain Air to others

Austin showed Up On time He was very knowledgeable he found a leak in the unit very quickly and I found him to be very honest and trustworthy with his opinions as to what I should do I will use the big mountain air for my future air needs

Very nice people, friendly, and knowledgeable. Quick to get me in, which I appreciated.

Installed furnace system in my mobile home seem to do a good job however when I asked for the packet and the permit I still have not received it. I cant get an inspection. It has been a month now. They hired a firm out of San Diego named Wee Green to do the paperwork. I have even contacted the permit section and nothing is on file. Before any installation is done an application for a permit is needed and none is on file. I simply cant get an answer from them and I have already paid for the furnace. I hope that there is no one else who has fallen for this. Please do not pay for any services until you get what is necessary from them.

Ordered one day, installed the next. Brand new HVAC split system installed in the 2nd floor attic in less than 8 hours.

Today, Big Mountain went above and beyond. We are long-time customers and we called Thursday evening (after regular hours) when our AC failed. They set a next-day appointment (Friday PM). They diagnosed the problem, brought a needed fan motor from their their warehouse, and had us up and running. GOOD JOB!

Hey, for those of you, myself included, are looking for an a/c company reliable, honest, qualified, guaranteed (in writing) dont look any further!! PEOPLE I TOTALLY RECOMMEND IS RANDY, DESIGNER, PATRICK, INSTALLATION OF A/C AND Young mexican team whose name slips my memory for insulation. Last but not least, Maggie, financial consultant. These teams were off the fricken hook!!!

Andrew was friendly and amazing, he informed me of everything he did, Im very satisfied with his work! Thank you Andre and big mountain air!

Excellent service! Andre repaired the AC and gave us some tips on future needs. He was efficient and respectful. Thank you!

TV commercial claims $78 for the first 10 callers only because this is not a gimmick!!!?????!!!?? Is it really limited to the first 10 callers? This commercial has been running for years so the first ten callers was very long ago. If youre continuing to offer the deal that means your commercial is a lie claiming it is a special for the first 10 callers only. I would never use a company like yours when your ad is sounds EXACTLY like a typical do nothing gimmick.

Andre was polite, professional, and very helpful. He seems like a genuinely great guy!

Nice, clean cut, friendly, professional young man.Did his job well, represented his company in such a way that I will use his company when I need service.

Joshua is fantastic, very knowledgeable and professional. Takes the time to explain the issues and alternatives - a stellar problem solver.

Josh got AC working. He Was an excellent technician.

Josh vineyard was professional and friendly and really explained things in a simple way. This was a new experience for us as my dad recently passed away, and Josh put us at ease and we really appreciated his approach. We will definitely recommend this service. Thanks Sally m & Terry g

Austin was polite on time, professional and honest and we will definitely use Big Mountain Heating & Air again.

Very knowledgeable, respectful, good & kind. He is also detail on his work.

I had a scheduled time from 3 to 5 pm. At 5 i called to see status. The dispatch said he was finishing up and would be there shortly and that she did not tell him i was waiting and she would take 20 dollars off. Ok. Then at 6 i called and he was on way from 40 minutes out. At 7 he showed up and did some service. When it came to the bill he did not know about the 20 dollars off and hed to call dispatch. Then later that evening i when outside to water my plants and noticed a missing screw from my brand new unit. Now i have to get a screw so it doesnt rattle or vibrate.

I had Big Mountain Heating and Air install a new Hvac unit at my home last week. The entire process was flawless. The installers were on time, courteous, professional and cleaned up after themselves.My old Hvac unit went out on me and they responded the same day and installed the very next day, at a very reasonable price. I will definitely be referring this company to my friends and family.

Andre the technician was beyond excellent! I highly recommend this company for your HVAC work, they provide great quality work what you expect at an affordable cost. First time use and I’ll be a returning customer for sure.

Very pleased with Big Mountain tech team, Austin and Dave, install team, Randall and partner, and Gabby and Ashley at the front office.Already told two neighbors how pleased I was of the service.Stan and Kathy Munoz

This company definitely takes care of their customers! My AC unit went out at 12am, decided to call this company because it said they were open 24/7. I actually ended up getting a LIVE person at time! Couldn’t believe it. They walked me through the process, and got someone to my house the very next day.The gentleman by the name of Roger was absolutely amazing. He actually spend 2 hours after his shift was over to really look into my unit and find a way to get it back up and running. His supervisor came by to assist, and they both were able to get my AC unit back up and running. The supervisor was also AMAZING, super cool lady... She helped me out, and discussed all avenues to improve my AC unit being that it was 13 years old. She has over 22 years as an AC repair supervisor so I def took to consideration her advise.I would highly recommend this company to anyone with AC issues or problems. This company and its ppl really work hard for you, and put their sweat where their mouth is lol meaning they really try to fix the problem or get to the root of the issue to repair it!Shout out to Roger and his supervisor, two amazing individuals and awesome human beings.

Amazing customers service, I will recommend this company to everyone @ work! 🙂

So far so good, courteous and polite. System will be installed next week so hopefully all goes well

Joshua arrived on time with a 20 minute warning of his arrival. He has a terrific demeanor. He explained anything I questioned and gave me ALL the information I asked for in a way I could understand. Since it had been a long, long time since I had the unit serviced, and it is more than 15 years old, I asked him to take the time to thoroughly look at both inside & outside units for needed services. He did so, and this brought my cost up considerably....because of a couple needed parts. BUT I had no doubt, because of his openness in every aspect, that all of what he showed me needed doing. He also did a couple of extra items at no extra charge... because “I’m here and they are close to needing done so, why not”.... I will most definitely use Big Mountain again, and most definitely ask for Joshua. In fact, I asked to be put on a twice yearly plan.

Joshua and his partner were GREAT, I give there service a 12 out of 1-10, Thank you!!!

I must apologize to anyone who has experienced issues with this company based on my prior recommendation - heres what happened to me.Last year, a Big Mountain technician performed what seemed to be a thorough check of my system, and then announced that the ducting in my attic (and the cabinet that the upflow coil is installed in) were undersized, creating a static pressure imbalance. The technician spoke with a Big Mountain supervisor by phone at that time, but no resolution was ever prescribed or performed.A subsequent visit this year by another Big Mountain technician resulted in a similar diagnosis (for some reason the coil cabinet was not included) The technician asked if I wanted a quote on correcting and the system, I requested the quote, and an estimator made a visit that same afternoon.The estimate provided that day ( only verbal, although I requested a written estimate, which was four months ago) has never been received.The verbal quote was for in excess of $7000, and was described as replacing any ductwork that needs replacingI informed the estimator that, in fact, Big Mountain had replaced my HVAC system over 10 years ago, and had serviced it on numerous occasions, including replacing the main blower during that time.So now, Big Mountain, who sold me the system, and installed the system, and had serviced the system for over 10 years, came to the conclusion - twice - that the ductwork was undersized, but that they would be happy to fix the problem they had created, at MY cost of over $7000.No one from Big Mountain has contacted me since that visit four months ago - I dont know if theyre embarrassed, ashamed, or if this is just business as usual for them.

Great communications, came out to Fix my HVAC and did not push to sell me another unit.

Big Mountain came to install a new Heat and Air system in my Granny Flat on my property. They came the very week I called - I was so impressed. Maggie talked to me about finance options so I could get it done. Thank you Maggie. The installation crew of 4 men came and were kind and friendly. They walked me through everything and worked hard in very hot conditions to complete my job. It only took a day and a half to complete the entire project and I couldnt believe that apartment is so comfortable now being able to cool it down! Thank you Big Mountain Heating and Air Conditioning for your wonderful, helpful Staff and very knowledgable installation crews. I would highly recommend Big Mountain heat and Air to anyone who is looking for an honest company to work with.

I am very happy with our service!! Edwin is Very knowledgeable and professional service as well as detailed information so we could understand the technical side of things- If hes not a manager, he should be. Smart guy! We work in construction both residential and commercial and its hard to find good service and knowledgeable people who will take the extra step to be as informative as possible, and get you the answer. Super content, and Thank you guys at the office as well!!! We appreciate the heads up that the tech is on his/her way- superb service and reasonably priced.

Very good customer service and staff are Awesome!👍

I originally found big Mountain heating and air from a commercial I saw on TV. I called to get an AC rejuvenation special. After which I started doing some research online and happen to come upon some bad reviews on yelp. I decided to send them a message and let them know that I did not want to use their service based on what I had read. Within a couple hours I was called by someone I can only assume was either the owner or manager they asked if I could share some of those reviews that I had read. They were incredibly professional and very interested in earning my business so much so that they offered to come out and do the rejuvenation at no cost to me or my wife so that I could experience the service firsthand at no cost. When the technician arrived he was incredibly professional and did an absolute fantastic job there was no pressure he made recommendations and everything was done at no cost. I would highly recommend doing your research but also realizing that sites like Yelp or not always perfect. Having them come out was one of the best decisions I’ve made in a very long time and they have definitely earned a customer for life.

I called for their rejuvenation. When they learned I had a home warranty they said they dont provide service to those with warranties. Odd, the only reason they would turn down service calls is they know they will not sell you a new system, or anything else! In other words, they run a bait and switch. Beware!warranties. This was starting lots and clear they wont make and sales with your so they wont service you with the special.

First of all been in the office was very helpful thorough and clear and was excellent and following up. Edwin my technician was friendly punctual hard-working dress professional friendly courteous and thorough in his explanation. He also went to great links to cover his shoes and protect our carpet in the inside of our house. I didn’t think there was anything wrong with our system but he explained any tiny does on the blower was a serious issue and our blower was leaking oil very slightly I would’ve never noticed it but he did. I highly recommend this company and they’re two for one special is amazing. They will try to get you to become a gold member after that because they want you to be a regular customer. I say do it I ended up doing it! What did Renee find me was it’s like having your car tuned up if you don’t have your system worked on for maintenance every six months eventually major pet repairs will accumulate. It’s better to stay up with it as you go and you can save the expense of having to replace some major components at a later date. I figure $157 a year is worth it to avoid major repairs and keep the system working efficiently so our bill is lower.Our gas bill was approximately $100 per month and our electric would get as high as 250 from PG&E in July and January. I’m looking forward to seeing if these two knobs end up saving his 20 or $30 a month which will pay for the maintenance costs and hopefully help us avoid any major repairs to the system. I highly recommend big mountain air in there working hard to earn peoples trust

We have received excellent service from Big Mountain Heating and Air for many years. They are responsive and have highly skilled technicians. For our last service, we want to thank Andre ! Great company.

Tune-up maintenance special $78. Great price! Josh, with big mountain heating and air did a thorough job checking out my ha vac system. Recommended One update on the air conditioner but no pressure to purchase. Very friendly.

AC went out, provided options and put a band aid over it to get it up and running again! Need brand new system.

Austin is terrific. Low pressure, very professional. Enjoyed working with him very much.

Big mountain performed all services as scheduled and their staff was very helpful. My new systems are working well and I’m happy with the quality of work and service I’ve received.

I was told that a temporary AC unit would be delivered the following day after getting the quote and it did not show up and I called and made the request to have it delivered and I was told there would be a follow-up phone call and that the unit would be delivered I did receive a follow-up phone call saying that the unit would be delivered however it was never delivered. As a business if you say youre going to do something you should do it.

Answered tv ad for maintenance was serviced by Austin. Very well mannered and informative. Signed up for twice yearly maintenance program.

So we had our A/C unit fixed last year, by another company, and it worked for a few months but broke down again this year (2019). First time calling Big Mountain Heating & Air and the technician they brought out, Kenny, was great! He was very professional, courteous, and he knew his stuff as we asked him questions. My wife and I were blown away at how honest he was and didnt beat around the bush when he showed us the reason why our A/C unit didnt operate. He showed me the problem and there was a shortage that happened between the wires and modules in the picture provided that caused a small fire. He was honest and told us that our unit is no longer viable because we would be putting in money that may not even solve the problem like it did the last time. We gave our budget and he wrote up an estimate and answered any questions we had with ease. We did not sign off on the new unit that day but we will definitely keep Big Mountain Heating & Air in mind when the time comes just because of Kenny.

We subscribed to their 2x a year service and maintenance plan and they have been very good. They have identified items that will need attention down the road and those that need repair now. Roger F. was our most recent tech and he had to work through a flea investation and his own allergies to our cats to get the job done. And he did!

I called big mountain for a price quote. The Rep was very knowledgeable.The owners wife is extremely nice and listened to my concerns regarding the estimate.

Caught them in my neighborhood and they were able to provide service right away. Great quality, customer service, and pricing.

AC went out at beginning of May...only 5 months after buying our 1st home. After waiting a few weeks to find out our home warranty was useless as they didnt want to cover repairs, bit the bullet and contacted Big Mountain to replace our 22 year old system. Chris came out the next day (yesterday) and he explained the systems and work that would be done. He really took his time and went over all the financing options. Scheduled installation for the next morning. Robert and his install team arrived bright and early today and worked efficiently to remove and install the old and new split systems. Man...after 90+ degrees in the house for the past few days, sleeping in minimal clothes, no blankets, doors and windows open with fans blowing 24/7, these hardworking gentlemen have really been our heroes and I let them know it! They knocked the job out in about 5 hours and we are LOVING our cool home again! We really cant thank Big Mountain enough...Martina for reaching out quicker than quick to get us on the calendar, Chris for coming out to us the next day, Maggie and Finance for going over options over the phone, Robert and the install team for getting us up and running with nothing but clean work, positive attitudes, and great customer service while cooking in our house and outside, and of course Toby for putting together an amazing team and deal for Miguel and I. YALL ARE THE BEST!!! We will only give our HVAC business to Big Mountain!! THANK YOU THANK YOU THANK YOU!!

Big Mtn. Installed my new HVAC unit several years ago and have been servicing it since. Their technicians are extremely thorough and professional. Austin, the technician Ive had several times recently, is friendly, courteous and knowledgable. He supplies photos of work he has performed and details what may needed to be done in the future. Im extremely pleased with his work effort and enjoy dealing with him. I would request him in the future.

I can’t speak fondly enough of Big Mountain Heating & Air. My air conditioner took it’s last breath last weekend. I called the company and they immediately had a technician out to fix the unit. Unfortunately, the motor seized which meant an entire new HAVC system. Every person we worked with from the technician, receptionist and sales rep was excellent. This is a company that truly cares about the people who represent them as well as the customer. I am beyond pleased with the unit we bought. I never thought I could get the downstairs and upstairs the same temperature. I now have the same temperature upstairs and down!!! If you ever need a repair or replacement this is the company to call. My family and I can’t thank you enough for the service provided. We are comfortable and cool this summer and will be toasty warm this winter!

I had a great experience with Big Mountain Heating & Air for a water heater install. The tech that came out, Austin, was very professional & performed quality work. I would definitely recommend this company & will be using them again in the future!

Great technicianProfessionalCourteousGreat representative for Big Mountain.

Steve came to our home because our heater was intermittently going off. He trouble shot the issue and quickly replaced the faulty part. Very reasonable price as well. Great Customer service when I called in initially as well. Prompt response time. Will call again if ever have a need for heating or air services.

Great guys great deal best price in town. replaced whole AC unit an even put up smoke detectors around whole house an carbon monoxide detectors .Job was done 3days after I called have a elderly person who lives with me it was a heat wave they took care of us.Thanks Chris& crew

I had an emergency AC failure on a Saturday morning in the middle of a Sac area heat wave. I called 12 businesses before I got someone to both answer the phone AND have availability to help me THAT day. The Technician was very nice and very skilled. Ultimately we had need for an estimate for a new unit and Big Mountain sent another very skilled and very nice person out to give us an estimate on a new unit ON A SUNDAY during an extremely busy time for HVAC companies. They have earned their TOP 3 Sac Area HVAC Company Awards with great service!

They are, great! Technician exceeded my expectations and share some helpful hints on how to best use my AC unit and what ceiling vents are best. I never would have thought a ceiling vent co yo led make a huge difference in cooling. Andre was great.

Professional and went out of their way to help!

I was highly impressed with Big Mountain from the 1st phone call that gave me the name and ETA of the technician coming to my home. Then I received a photo of my technician and a link to track when he would be at my home. Josh was professional, knowledgable, clean cut and efficient. Josh told me exactly what he was going to do to service my unit asked if I had questions etc.I was so thoroughly impressed that I signed up for future call backs. My unit is 8 years old and I religiously had it serviced twice a year by another company who has since gone out of business. Never in all those service calls did anyone ever take apart my unit and do a thorough cleaning. I highly recommend Big Mountain Heat and Air and I highly recommend technician Josh.

I have used Big Mountain twice now. Both times were emergencies and both times they responded that day. The first time they replaced my 28 year old HVAC the next day. It had gone out two days before a scheduled surgery. This time they replaced my even older water heater. Called on Sunday, they sent someone out that day and replaced it the next. I really appreciate that they made sure to fit me in both times and were very courteous and professional. I highly recommend this company.

The repair technician was great, arrived on time and knew exactly what needed to be done. I would give him 5 stars!Unfortunately, the sales person that came out later did not meet the expectations set by his colleague. The sales person was not very professional in presenting the options as he only showed me a binder with prices without giving a written quote. He said he would email me a quote, but never did. I felt pressured to make a decision on the spot and that lost my confidence.

I had set an appointment that was rescheduled twice the day of due to an overwhelming demand (heat wave was in full effect). The dispatcher continually kept me in the loop. When the technician finally arrived, he was courteous and worked diligently until sundown to make sure that my HVAC system was fully operational.I was ultimately very satisfied because now my house is cooler than ever!

Friendly, on time, great work and service.

I couldnt have been more pleased with the professionalism, courtesy and overall competence of the entire team from sales, technicians and those who installed my new unit. Thank you!

Got quote for new system, professional through friendly! Install next week ! Looking forward to it!

Josh serviced my ac unit, furnace, and filters. He did an outstanding job and was upfront and honest about everything.A few weeks later my ac unit stopped working. I called an electrician because I thought my panel was dying. The electrician did not find anything so I called big mountain to check it out.Josh came out again and examined everything. He found an electrical box in my attic that led to my furnace. He sent me a picture of the box with all of the wires inside that were absolutely fried.Josh found something the electrician missed and went out of his way to make sure I was provided with the proper services I needed. He is an outstanding person and i will always ask for him in the future.

I almost did not schedule the initial appointment due to the lack of customer service skills in the office.The tech that came out to our home was very nice and was quite knowledgeable. We spoke with him about our different options and he left saying that we needed to call the office to pay with a card.My husband called the office and again we get two different people that have no Idea what is going on in the office. I say two because when she tried to transfer the call, she disconnected us and we had to call back. I’m not sure if they have a bunch of new people in the office or if not they may want to retrain, but I would do something soon. I gave high marks strictly for the gentleman that came to our home.

Big Mountain exceeded my high expectations. The entire work team was friendly, professional, prompt, and most of all, highly proficient in their skill-set. I would strongly recommend them to my friends and family!!.

Austin from Big Mountain replaced our old water heater with a new commercial-grade water heater and installed a needed drain and drain pan. The work was done well and we are very happy with the new system. We’ve used Big Mountain to check and clean out our AC and heating systems and their techs do good work and are knowledgeable. Highly recommended.

Big mountain heating and air was a number I picked because they are a local company. From the gate I felt that my family was going to get the professional respect, and service necessary to feel like the job was done right for the right reason, not just a sales pitch. Thank you guys, and Todd you are awesome!

My recent service with Edwin was absolutely wonderful! He arrived promptly, introduced himself politely and immediately wanted to get started with the service. He informed me of any areas that needed attention, added any recommendations, and before I knew it, he completed the service. Fortunately, nothing was needed, except a change in a media pad. Edwin is a true, responsible and competent asset to Big Mountain Heating and Air. After giving me my service report, he left for his next service making sure I was satisfied with his work. I hope that Edwin comes again for my next service! Thank You Big Mountain!

We needed fast service as our AC was out. Big Mountain got to us when we needed it. Their tech, Yvonne, was great. He got us up and running and explained everything to us as he worked. Thank you Big Mountain!