While I was out of town for work and my condensation line clogged up. My wife called Platinum and they were quick to come out and clean out the line. While he was there he decided to take apart my air handler and tell my wife it was rusted out and needed replaced. When I returned I opened it up and saw no rust so I called another company. They came out and inspected it and put it back together for me since Platinum left pieces off. No rust, no cracks, just a company trying to prey on someone when their husband was out of town.