Tom and his team were contracted out by my home warranty company after a previous company decided not to complete their job. They did an amazing job stepping in and working with the warranty company and getting all the necessary steps done that were required. Tom is very knowledgeable in this field and takes the time to explain, in understandable terms, the how and the why. Kyle & associate braved the heat even further when their repair job was complete to put in my new attic ladder that the previous company broke and ensured the a/c was blowing cold air before they left the property (unlike said previous company) - I am so thankful to have my a/c blowing cold again and will be recommending Tom and his team to anyone that will listen and will utilize them for all future needs!

I called several places around the area and never received a call back. I called one time to NWA and Tom answered. Two hours later, Tom showed up and quickly fixed the problem. I highly recommend using this company for all your HVAC needs in the NWA area. They are reliable, professional, and most importantly, trustworthy and responsive.

I highly recommend Will from NWA Heating and Cooling. When a different company tried to scam us, they were able to fix what the first company broke on our air conditioner. They did it faster, cheaper, with better quality and excellent customer service.

Fantastic customer service! Very knowledgeable and fixed the problem on the first trip.

My AC was an older unit and has been having trouble keeping up with the summer. Since I work from home now, environmental comfort in my home was a must. I called NWA Cooling to check out my system and quote me on a new AC unit. Price was a lot lower than I expected. They quoted me on a Tuesday and were here Thursday morning installing the AC unit and new coils. Will did a great job on the install and his father was a pleasure to deal with. I now feel a lot better going into the warmer months knowing I have a new and efficient AC system. NWA Cooling and Heating will be my go to HVAC company...and did i mention, they are a local company? Do your best to support local businesses and you wont be disappointed with NWA Cooling and Heating!

Our heating and cooling system was on its last leg and with us just selling our house it was a must have to get it replaced. Tom and his crew arrived and did a great job installing a new system at a great price! The new home owners will be pleased with lowered utility bills and peace of mind for a very long time.

Very professional service. Addressed the issues quickly and educated me on what was not working. Easy to schedule online. I would use them again for future work.

Have used NWA Cooling & Heating on multiple occasions and found Tom, Will and Kyle to be exceptionally knowledgeable, professional and highly responsive. We will certainly consider them for future service.

Scheduled a meeting with Tom on site of my build. Checked with Tom the day before to confirm and he confirmed the time was correct. The next day I drove an hour to the site while taking off from work and Tom didn’t show or call.

Very knowledgeable and highly professional. I strongly recommend anyone to use this company.

Asked for service on our downstairs unit that wasn’t cooling. I called on Friday afternoon and they were super responsive, sending someone out later that afternoon! They were super knowledgeable, kind, and considerate of my understanding (or lack thereof), explaining everything that I may need to know moving forward. Didn’t try to upsell me and were priced better than other companies I have used. Would highly recommend and will most definitely use again if ever needed!

Thank You NWA Cooling & Heating for installing/replacing my old cooling (A/C) and heating (furnace). I moved here to Arkansas just over a year ago and I determined that it was best to put in new equipment now and have many more worry free years ahead of me during the hot and cold seasons. I am happy with the professional services provided by your staff. :~)

Replaced my entire system and could not be more please with the price, service, and quality of work! Highly recommend using them for any of your cooling and heating needs.

Half the price of Bud Anderson!They were almost the cheapest, but you get great service. Weve had some issues with my older ducting and wiring in the house but they have been super responsive and got out here quickly to fix things.

Great guys! Easy to communicate with. Got the job done quickly and super fair pricing!

Great job. Professional. Took the time to answer all questions. Will use again!

I can’t say enough about NWA Cooling and Heating. I worked with Tom Calhoun, and he went above and beyond for me. I called Tom when it felt like -15 in NWA and I was having problems with my heat keeping the house warm. He communicated with me through text multiple times, and walked me through some options to try. Once he came out, he talked with me for a long time and helped me understand the issue (my system wasn’t wired correctly or set up properly). I would recommend NWA Cooling and Heating to anyone and they have a forever customer!

Extremely responsive, timely, and professional. The staff is very knowledgeable and quick to get work done, with competitive pricing and high-quality HVAC systems. We ended up having our entire HVAC replaced and it only took half a day. If you need a local HVAC specialist that looks out for your best interest, NWA H&C are the people to call!

Worked hard to get us in. Very professional, courteous & knowledgeable. Got us cooling quickly

They were able to come out sooner than expected. Will addressed the issue and fixed right away, easily explaining what the problem was. Very friendly and professional.

Great work and fast service thank you . Nice employees

Tom and Will were quick to the rescue and were expert in the manner with how they diagnosed the issue and resolution. Their pricing was very fair. They were at the house in less than 2 hours (even after saying it would likely be a bit longer). They definitely have my business!

Great service and fast. My heater stopped working properly in the middle of the night and I called them at 9am. They had it fixed by 2:30pm that day and it was really reasonable pricing.

Outstanding service. They were honest and forthright and resolved an issue wed had for a long time.

Very helpful and friendly. Thank you.

Always quick to respond and the employees were all professional and very friendly.

Our geothermal heat pump quit working. I called Tom and he came out that afternoon. It turned out to be an easy an inexpensive fix for which I was grateful. I have use NWA Heating and Cooling before and they have been able to diagnose and fix problems that others couldnt or wouldnt. Highly recommended.

Quick and efficient and nice guys too!

I called and Tom came out the same day, was very knowledgeable, and was great to work with! Got me all tuned up for a great price!! I will use him again!I called again, and Tom & Will came out. This is the second time now! Same day service. Due to the fact I was in their system and they JUST happened to be driving by my house when I called. Other wise they are a week out with their level of customer service they give! It’s hot out there folks! They set a time up and within a couple hours they were at my house and fix my problem in less than 20 minutes. I will continue to use them.

Tom went to our house immediately to diagnose the issue with our ac ...he is very knowledgeable and really explains the root cause of the problem. Since there was no issue with our ac system he didnt charge us for checking and diagnosing the issue. Really professional and great customer service, highly recommended!

Strong recommendation. Quick to respond, great text communication for ETA, very competitive pricing. Very pleased overall easy 5 star rating to give.

Great service. On time and in budget. Friendly and efficient.

This review is from our experience with NWA Cooling & Heating on 2020-04-21 with Tom Calhoun (and his coworker, apologies I have forgotten your name). Tom arrived on time and maintained excellent communication from beginning to end. All of our questions were answered with expert knowledge and professionalism. The diagnosis of our air conditioning problem was expedient, thorough, and well explained. We were offered multiple repair options and estimates. Because we are renting at this property, on that day, we chose a repair service from NWA Cooling & Heating that restored our air conditioning until a long-term solution could be implemented. If we could have made the decision to have Tom make the long-term repairs to our unit, we would have; however, our property management went with their preferred service provider. That being said, I cannot imagine having had a better experience, and would definitely recommend NWA Cooling & Heating to anyone. Thank you so much!

Very knowledgeable and professional service at a fair price.

Had an older unit bite the dust and Tom was out quickly and provided me with different options on repairing versus replacing. He was not pushy one way or the other and we ended up going with replacing the older unit with a new York heat pump package. I called and got a few other quotes and Tom was right in line and had the unit installed the next business day. Couldnt ask for better or more friendly service. Would absolutely use again.

Great job throughout the entire process. From responding to my original request for a quote all the way until installed. Had 4 quotes total and not only were they the best priced, but had the best service through them as well. Would highly recommend.

Tom and Will were great to work with. They responded very quickly and their service fee is less expensive than other companies I priced. However, I was most impressed by their determination to fix my problem. Will came on a Friday at the end of his work day and wasn’t able to fix it. Instead of waiting until the following day to return, he came back that night and fixed it! He didn’t want us to be without a/c for another night! So considerate!

They came out and replaced our coil on our geothermal unit. The unit works like new now!

Amazing first time experience! Tom came out and diagnosed the problem. By the next day he had the part needed and my heating was fixed!Tom is very professional, gave quality service and at a very reasonable price.I would highly recommend this company and will definitely use them again in the future!

Tom did an excellent job and was very responsive. I really appreciate their quick response and professionalism. Will use again!

I definitely do not recommend them. I thought they fixed my unit, but nope, here I am freezing cold with a broken heater.

I reached out to so many companies to try and get my AC fixed quickly. It was hot and we couldnt wait days. I used the online scheduler and they showed up the next morning (less than a 12 hour turn around).

Very helpful and kind, very professional and trustworthy! We had a great experience with NWA Cooling and Heating and will definitely use them again in the future.

My HVAC was not working properly, so I called NWA Cooling and Heating. They offered to come out same day to look over the AC unit, but I couldnt get away from work so they came out the following day. My wife was the only person home when the technician arrived. He was respectful of our property and did not make my wife feel uncomfortable. The tech recommended that we call the original HVAC installer to see if they had any info on the units warranty. The original installer is covered under the warranty, so I did not have NWA Cooling do any work on the AC unit. If the original installer cannot fix the AC unit properly, I will not hesitate to call NWA Cooling again.

Checked with other companies and they all wanted way more to just change out our thermostat. They were there when they said they would be, knew what he was doing and got it all set up and explained it. Will be doing business with them from now on.

Very friendly and knowledgeable guy. He professionally fixed my heater and it’s working great now. I would recommend him to anyone!

Insurance company sent this company to me. It turns out they know exactly what theyre doing. Based on the symptoms I gave their technician, he was able to have our unit running optimal in less than an hour. Highly recommended!!!

Called and was able to make an appointment next day while the other companies I called couldn’t make it out for another 3 days or more! There was not a major issue with my AC but he found and fixed the problem very quickly. Will be using them again if anything else happens

You must get a bid with these people before signing on with anyone else. Tom is professional and stands behind his word! All questions are answered timely. He will work with you to get you the system you need and takes pride in his work. My sister used him for her house because he was recommended by our handyman!

Prompt, professional and a fair price. Cant ask for better service. Thank you Tom

It was 92 degrees, we came home from vacation and our ac was out. I called two repairmen. Tom came the next day, diagnosed it and had it fixed before the other repairmen could even come by and look at it! Honest, fast and dependable.

NWA Cooling & Heating replaced my residential central heat and air system this summer and Im very happy with the results. The service was great, no doubt, but Im very pleased with the price, given the name brand and high efficiency of the unit installed. Many thanks to the guys here!

Fast and easy!

Had a water leak that I thought was a busted valve in my heat pump, Tom came over with his Boy and figured out that I was dumb in the the ways of HVAC, and called me a Plumber at NO COST!Fantastic Service and I HIGHLY HIGHLY RECOMMENDED TOM NWA C&H!

Tom was responsive to my call for service. He notified me in advance when I could expect him to arrive. He showed up and did the job completely and professionally, without overselling and scare tactics to pad his service call. If you need someone to service your AC system the old fashioned honest way, give him a call. Not fancy, just straight up.

Tom was very pleasant and helpful. He informed me when he was in route and when to expect him. He’s even helping me with air filters. I give high recommendations!!

Tom showed up the same day I called and diagnosed the problem very quickly. He was very friendly and explained everything very well. Highly recommend.

I had a lot of unease about having our sluggish A/C unit looked at. Luckily, Tom was there to save the day. He answered any questions or concerns I had and he was thorough in his search for a resolution. I will definitely be using him again and would recommend him to any of my friends.

Excellent first experience with NWA Cooling and Heating. Next day service. They took care of my AC problems quickly. Prices are very fair. I will be using NWA Cooling and Heating for all my HVAC needs.

Excellent service! Fixed my furnace in January and fixed a clogged drain today. Great customer service and accurate quotes!

These guys were awesome! They went above and beyond when a routine repair got a little more complicated! Thank you Tom!They also came back a few months later after our heat went out (the original installers fault, not their fault). They helped me get the most possible cost covered by warranty and were great once again!

Very quick response time, friendly and answered all my questions before and after service was completed. Highly recommend NWA Cooling & Heating

Got the problem fixed very quickly. Was easy to work with and reasonably priced compared to the larger HVAC companies around town.

Finally, an honest and reasonable HVAC guy!! Love the way he communicates all through the process. Fair and reasonable rates.

We had the unfortunate issue of no air coming through even though our fan was running. #hotalluia 🥵We called NWA and they came out next day to check everything out (no charge - #awesome), found the issue was our board wasn’t properly opening and closing our dampers.Long story short, they ordered the part and went above and beyond to fix everything (including but not limited to de-icing a huge chunk of frozen pipes). #cool 😱

I’ve used this company twice— once for my house and once for my boyfriend’s place. They were incredible both times. I highly recommend!

Tom let me set up a repair while I was out of town for work, I had no way of paying him while I was gone, but he trusted me to pay him through a credit card link on the road. He was very friendly and insisted on fixing our problem to help lower our bill immediately, even when I wasnt in town. His prices and services were beyond reasonable. I will definitely be using him in the future.

The gentleman was professional, courteous, and took care of us. We highly recommend NWA Cooling & Heating!!

I have been more than pleased with my experience with Tom and NWA cooling and heating. We bought a vacation rental home with a complicated and poorly designed multizone system which was a problem with the previous owners for several years. In the couple of years previously the outside unit and evaporator coil both had been replaced but the system still failed often, short cycled, and was always freezing up. After wasting time and money with 3 other local HVAC companies trying to get this to work, I did some research and found Tom. I called him first to discuss my concerns with this system, he came out and after spending a couple of hours studying the system was able to give me a detailed description of the flaws in the design of the system causing its frequent problems with icing up etc. I bit the bullet and had him redesign the system with some major changes including fewer zones, a multistage unit, wifi thermostats etc. Since then it has been about 8 months, and the system has worked flawlessly. The electric bill for AC and heat has been almost cut in half compared to the similar period last year when things were only sporadically working. I think the knowledge and professionalism of Tom with these more complicated situations makes him stand out over most of the other guys in the area. I have been so pleased that I am now having him redesign a better system for another property I own that has an older and somewhat problematic HVAC system. A real plus is that it is very easy to reach NWA cooling via text or call, and you can expect a reliably quick response.

Heat went out overnight in 30 deg weather. He had to get a part for it, but even with that my heat was back on and running within a couple hours. Happy with how quick the work was done.

I am glad I went with my coworkers recommendation and contacted NWA Heating and Cooling. I like the online booking system and had someone out here the next morning. They diagnosed the problem and got my evaporator coil replaced. There was some rain involved and Tom was a trooper getting it done the day it was promised. I almost feel like they need to use the post office motto, neither rain, sleet, snow etc... They got the job done!!!

Amazing fast friendly service with honest pricing. I would highly recommended to anyone.

Excellent work on installing my Mini-Split unit in my garage. He was very professional and honest, I would recommend NWA Cooling & Heating to my close friends & Family.

Great communication. Solid work. Reasonable pricing. What I like to call a triple threat. Can’t beat that.

Tom was great, he got our a/c fixed right away, I recommend NWA Cooling and Heating for your services.

Good service and Tom was very knowledgeable. Were able to get a complete replacement installed within a day and a half.

Really happy with the service we received.

NWA found and fixed the problem quickly, efficiently and effectively. When others had missed the true problem.

Thank you so much for your prompt service, fixing my furnace quickly and getting me out of the cold, Tony is highly recommended to all my friends

Answered the phone, service the day I called, fast friendly and reasonable would definitely recommend

I appreciate Tom coming out next day! AC fixed.

NWA cooling and heating was great communicating about the service that needed to be completed. They were very professional and knowledge about all components that I inquired about. I will use them in the future for all of our HVAC needs. They even processed our waranty with the waranty company faster and better than anyone had previous with our waranty company.Thank you NWA heating and cooling

Great work! Very punctual! Would definitely recommend.

Timely, professional, and reasonable priced! Will be my go-to HVAC man from now on!

Responds quickly and does excellent work. I will call again next time I need service.

Tom Calhoun was very professional and installed our unit while providing us with additional information about the maintenance of it.

Very knowledgeable and courteous.

Did a great job.

Super fast service!

NWA Heating&Cooling checked my system and told me the thermostat was the problem.At the usual setting it was not cooling like it should.They installed a new thermostat and is operating as it should.Thank you Tom.

Fast,fair and friendly