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Grace Funeral & Cremation Services
4301 N Main St, Rockford, IL 61103, United States
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Grace Funeral & Cremation Services

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ka
Review №1

Wow!! where do I begin? The service I receive was exceptional!!!They are truly compassionate people. A few days ago they reached out to me and ask if theres anything else they could assist me with. It was a welfare check. I thought to myself this is the way compassionate people should conduct themselves. Thanks Grace Funeral Home for your kindness and empathy during a difficult time in my life

Be
Review №2

This family owned funeral & cremation business is amazing!! From the first time we met to the day of my Dads service, they went above & beyond. They thought of EVERYTHING and did EVERYTHING from top to bottom! We had so many compliments from family & friends on how wonderful of a job Grace did. We really didnt have to do a thing, they took care of it ALL. Losing a loved one is heartbreaking and to have someone take care of you during the grieving process is so appreciated. To Bob, Kristen and family: We will always be grateful to you all for supporting & taking care of our family in such a difficult time. You took care of each of us like we were family and we will never forget that!!

Ja
Review №3

Where do I begin? From start to finish Kristan made every step of the process so flawless. She made sure she knew every detail about our dad. When she spoke of him it sounded like she knew him for years. They never were pushy with their products and allowed us to personalize to our liking. They were warm and went above and beyond for our family. The funeral home felt just that....like a home! Unlike most where it feels very cold and uninviting! It was very spacious and had a room where children can play and had toy area....We were impressed with Grace! Did I mention the bathroom? It offered a place to sit, had tolietries, and I was impressed how awesome it smelled in there! They thought of every detail and made the process as smooth as possible! I would recommend to EVERYONE! Thank you Grace for all that you do! Angels walking this Earth!

Gr
Review №4

My Uncle Mike had prepared for his arrangements as he had been ill for awhile. However, the loving kindness he was shown while he was with us continued after his death. They were there within an hour of his passing and continued to be there for us even after the final issues had been handled. They were there for Uncle Mike as he had suffered family tragedy before his own passing. Thank you Kristan, Bob & Elizabeth for your caring service to this entire family.

Ta
Review №5

Extremely helpful and heartfelt assistance during an exceptionally hard time. Excellent communication and attention to detail.

Di
Review №6

I highly recommend Grace Funeral and Cremation Services. My husband Dan passed away on 10/16/2020 in the hospital after contacting Covid.Kristan took my son, daughter in law and I through the entire process the moment we met with dignity and professionalism. Bob did an amazing job on my husband for his showing. They made sure that every detail was exactly how my we wanted it to honor Dan.Thank you Bob and Kristan for everything you did for me and my family. I am forever grateful.

Ma
Review №7

At the Worst Moment of Your Life, The Loss of a Loved One, You are Expected to Make Lifetime Decisions. When Our Mom Passed, My Brother & I Were Devastated. I was Aware of Grace Funeral from Facebook. We wanted someone that would treat Mother with Compassion. Kristan & Bob did Exactly That. Kristan was With Us each Step of the Way. She Gladly Answered All of Our Questions, AND Gave us answers for Questions We Didnt Even Know to Ask. This may seem like an Oxymoron, But if you want an Excellent, Caring & Compassionate Funeral Experience, Please talk to Bob & Kristan at Grace Funeral.

Jo
Review №8

The funeral was done vary nicely and everything was handled expertly.

Ca
Review №9

I was relieved to be able to make arrangements for my Dad when he passed unexpectedly in the hospital. I live out of state, but they were glad to provide what I needed after discussing what options were available. Highly professional yet personalized.

Gi
Review №10

If I could give Grace Funeral a 10 star rating I would. Kristan made a painful time for our family easy. I loved how when I first called she asked my father in laws name so she could refer to him by his name. Just an overall peaceful, calming experience for us.

Ke
Review №11

Kristan and Bob were very helpful with two cremations in a weeks time. They were compassionate, respectful, and accommodating. During this time of COVID we were pleased that our family members were handled with care, dignity, and in a timely manner.

Ni
Review №12

Christin and her husband were great. They helped me when my mom passed. It was last minute and they did not hesitate to get my mom. They are kind and compassionate. I would use there services again. The facility that they have is also beautiful. Feels open full of light and has a welcoming home like atmosphere.

Da
Review №13

Very comfortable, intimate, and compassionate. Really liked the un-funeral home feel. We never felt rushed or like they were trying to sell us anything we didn’t want. Really seemed to care about our loved one and our feelings. Went above and beyond to create exactly what we wanted with the urn. Would highly recommend.

Do
Review №14

Robert and Kristan were very professional with every step of this process. They never pressured me into spending more than I was comfortable with. It was good to have the majority of the plans ahead of time, but Kristan made sure everything was still what I wanted after my husband died. Even when Robert came to take my husbands body, he never hurried the process. He allowed me plenty of time to say good-by. Since we had the service at the church, our Pastor was very thankful that Robert and Kristan did not take over the service. They were there to assist our church family. The service at the cemetery was also comfortable in spite of the cold. I appreciate the care and concern even after the funeral.

Ju
Review №15

We received excellent service during our difficult and emotional time. Thank you for your awesome customer service and dedication. They helped us make decisions about my dads cremation and how to have a safe memorial service during Covid 19. It was very special and it worked out well. Thank you very much.

Lo
Review №16

The funeral director was very understanding of my distress with an unexpected death and in making arrangements for cremation. It was done with efficiency and I was able to pick up the ashes, go back home and then return to make plans for a memorial service and burial. They coordinated with the cemetery and I was able to have the simple services that I wanted. The excellent staff was there to see that people attending the memorial were taken care of. The funeral home itself is a modern, calm and well appointed building. The one thing that I would advise with the services is that one size doesnt fit all. Be firm about the services you need and want to pay for.

Ba
Review №17

The staff was so caring at one of the worse times of my life.They never rushed us into decisions but help guide my sons and I, as I have never had to plan a funeral before. They listened to our stories about my husband of 44 years and father of my two amazing sons.When they came to our house to pick my husband up, they never rushed our last times together. They even had a beautiful quilt the they covered him with. To me, I knew we were in good hands with them within the first few minutes of meeting them.

Bo
Review №18

Outstanding and very compassionate in handling my mothers funeral, from the funeral home, to church to military service at cemetery. I highly recommend Grace Funeral & Cremation Services.

Je
Review №19

I am so impressed with Kristan and Bob at Grace. They assisted our best friends as they laid their 13-year-old daughter to rest. They were authentically compassionate, flexible and offered creative options that really fit the familys personality and values. I love that they offer green burial options and work with the family to offer just the right arrangements. It was, by far, the most meaningful send-off I have ever seen. My friends family had nothing but high praise for Grace.

Ka
Review №20

It was a pleasure working with Kristan. She made an incredibly difficult time a little less difficult. She is professional, personable and genuine and our family was treated with such kindness, dignity and respect. I highly recommend working with Grace Funeral & Cremation Services.

Ro
Review №21

The Staff was genuinely sympathetic & compassionate. Most funeral homes try to act like they care, you could really see in everything they done how much they truly cared.

Lu
Review №22

Grace Funeral & Cremation was a God sent for us during the loss of our dear loved one. Kristan and Bobs compassion and caring attitudes, along with the top notch knowledge and information helped us plan a funeral that was a true celebration of Toms life. At a time when we were in shock and so vulnerable, planning a funeral and trying to figure out the financial resources aspect of it was overwhelming. Kristan understood our pain, and helped us to arrange all aspects of the funeral with ease and confidence. We all felt good about the decisions made. Bob and Kristan were always available for questions or chatting no mater when we called. The funeral itself was so beautiful...Bob was there ready to help anyone that needed anything or even a hug or shoulder to lean on. Funerals and death planning are something that has no directions and usually comes at a time that is so unexpected...Kristan and Bob have a heartfelt passion to bridge that horrible time of dealing with loss into a true celebration of a loved ones life. Thanks does not seem like enough to express our gratitude that they were the ones to take care of Tom and us...God Bless you Both!!! Grace Funeral & Cremation is the best of the best!! They start out as funeral directors, and end up as your friends...Thanks again!!

Ra
Review №23

Bob and Kristan have assisted our family twice in the last 3 years, and they are truly consummate professionals. Their compassion and understanding allowed us to make the best of the most difficult situations. They were with us every step of the way, helping us decide how best to lay our loved ones to rest, and even going as far as contacting insurance companies on our behalf when we werent even sure where to start. We were never pressured into anything we did not want - Kristan assembled several funeral options for us to choose from, allowing us to take the time necessary to make an informed, comfortable decision. She even got us coffee when we needed it!As I begin to make preparations for my final journey home, I know who I want taking care of me and my family after my spirit enters Heavens Paradise. I know I will be in good hands with Grace Funeral & Cremation Services.

Be
Review №24

Kristin makes things personalized to each individuals needs.

Is
Review №25

Grace Funeral treated us with superb care, and compassion. My grandfather passed away, and my sister was his primary caregiver. She was faced with many difficult decisions, and Grace provided prompt, compassionate, affordable, care that was tailored perfectly for our family. Thank you! We highly recommend Grace Funeral and Cremation Services.

To
Review №26

Grace is the best. They provide the loving touch needed. They helped us with my mother, father and 6 yr old nephew. My father prearrainged his last needs with Grace. He loved the way staff treated him.

Mi
Review №27

Kristan and Rob did an AMAZING job honoring our Aunt. Their creativity and thoughtfulness throughout the service was appreciated by our entire family. They created a video that really captured our loved one. They were so professional and the services were wonderful. I would recommend them whether you want a traditional service or something less traditional they cant be beat!

N
Review №28

They are very caring. P.eopleThey did a great. Job on my mom. Then there was a mix up on my dad they were on it and solve the problem. Very. Clean. They. Really. Care. Would. Recommend. Them. They are very special people

St
Review №29

Very friendly and efficient. Thank you Kristen!

Ca
Review №30

Grace Funeral & Cremation Services worked with my family after my mom passed from a long battle with cancer. Kristan and Bob came to the house in the middle of the night. They were compassionate and caring, asking what our wishes were and explaining the process to us. When we went to the funeral home to meet with Kristan, we were treated with the utmost care and respect. Kristan answered all of our questions and concerns and assisted us in any way she could. My SIL and I discussed that in this very challenging time, we felt cared for and that was because of Kristan and Bob. I called many times over the course of the week and was always pleased with the timely response and help. No one wants to engage the services of a funeral director, but when we need one, its comforting to know that there are people like those at Grace who will care for your family as their own.

Ag
Review №31

My mother and I came to IL all the way from VA in regard to the passing of my maternal grandmother. We had faced many difficulties of circumstance upon arriving, such as coming up with the funds to pay for her cremation. Kristan was very understanding of our situation and was also quite knowledgeable in her her field of work. Once the formalities were handled, my mother had returned to the funeral home to pay for the services. As it turned out, Kristan had had the cremation taken care of already, based on faith that my mother would be forthcoming with her payment. This saved us a lot of time and we were able to fly back home within the next few days. This was one of the kindest gestures we had experienced during our venture and humbled us greatly.A special thank you from myself and my mother :)

Ma
Review №32

Words cannot express how thankful we are to have been loved and cared for by Kristan and Bob at Grace Funeral and Cremation. After my father died unexpectedly we were all in complete shock and very unsure how to proceed with all of the funeral planning. Kristan and Bob gently and caringly guided us along the way making us feel comfortable with some of lifes most challenging decisions. They were extremely approachable, always available, and took care of all of the details giving our family the ability to heal and be together instead of worrying about everything that needed to be done. I truly do not know how we would have gotten through this very difficult time without their care and expertise. They are very connected to the community and were easily able to handle details covering all aspects of the funeral, including delivering flowers after the funeral straight to our home and delivering the death certificates when they were available. They went above and beyond in every single way. They created a slideshow for the funeral with many many pictures that really allowed my dads life to be celebrated at the funeral. Simply said, it seemed as though we were talking to a dear friend when we were meeting with them. Their facility was very clean and welcoming. This is a top notch facility that makes even the most difficult time bearable. I highly recommend them and could not say enough wonderful things about how we were treated. Thank you Kristan and Bob for allowing us to celebrate Toms life. We will be forever grateful. - Tiffany Buss

Di
Review №33

Kristen and Bob were very helpful and accommodating even with our smallest needs. Great people and I highly recommend, in your time of need!

Ta
Review №34

Amazing and wonderful was the l kind service we received from grace. They made a very difficult time bearable. Thank youJahmah and Tammara Taylor

Da
Review №35

Truly cant say enough good things about Kristan and everyone at Grace. They couldnt have been more helpful during our time of loss.

Th
Review №36

Professional Compassionate doesnt begin to describe the service they provided us. I would recommend Grace Funeral Services to everyone.

Information
34 Photos
36 Comments
5 Rating
  • Address:4301 N Main St, Rockford, IL 61103, United States
  • Site:http://gracefh.com/
  • Phone:+1 815-395-0559
Categories
  • Funeral home
  • Cremation service
  • Pet funeral service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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